Summary

The queue management system market size was valued at US$ 748.18 million in 2023 and is anticipated to reach US$ 1,331.48 million by 2031. The queue management system market is estimated to record a CAGR of 7.5% from 2023 to 2031.

The queue management system market in Europe is further segmented into the UK, Germany, France, Italy, Russia, and the Rest of Europe. Germany, Italy, the UK, Spain, and other economically strong countries have been significantly implementing advanced solutions. The European Commission has set a plan to invest US$ 191.1 million in digital technologies under its latest Horizon Europe Programme. This program supports researchers in the region in developing digital technologies. In addition, the region is witnessing a rise in digitization in various industries, including BFSI. Nearly every notable banking institution in Europe has a digital transformation strategy. Offering digital services and goods around the clock and enhancing the customer experience are the main goals of most banking digitalization plans. Queue management systems are used to schedule appointments through smart digital signage and integrated web check-in, leading to the rising demand in banking organizations. Thus, the growing digitization in the banking sector is expected to fuel the growth of the queue management system market in Europe.

Europe is also looking forward to developing artificial intelligence (AI), robotics, and new materials to adopt sustainability in business activities. For instance, in March 2023, 28 projects were selected for a peer review evaluation process. Among these, six AI and robotics-based projects received an investment of US$ 21.2 million for advancing European Artificial Intelligence (AI) and robotics. These projects aim to provide automation in business operations. Implementing AI in the queue management system helps the user monitor the customer in real time, optimize the customer flow through queues, and analyze the customer's status to make decisions. Thus, the rise in technological advancements is expected to fuel the growth of the market during the forecast period. Moreover, countries such as Germany, France, and the UK have increased their adoption of queue management systems to avoid long queues, ensure proper resource planning, and manage staff strategically, which is expected to boost the queue management system market growth in the coming years.

Based on end user, the queue management system market is segmented into hospitals, BFSI, retail outlets, utility service providers and airports, restaurants, government offices, and others. The retail outlets segment held the largest queue management system market share in 2023. Retail outlets are among the prime users of queue management systems across the globe. This is majorly attributed to the control and management of significantly long queues at every payment counter. The retail sector has expanded over the years with hypermarkets, supermarkets, and convenience stores, which observe large footfall on a regular basis. The benefits offered by queue management solutions have impressed a substantial number of retail outlet owners; as a result, the demand for the solutions continues from the retail sector. By deploying a queue management system, the retailer can obtain insights into understanding, anticipating, and meeting the customer's expectations by gaining better control over customer flows and allocating necessary resources and self-service choices based on demand on the premises. Thus, all the above factors are boosting the demand for queue management systems in retail outlets.

Q-Matic Group Ab, Qminder Ltd, Qminder Ltd, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, Sedco Co Ltd, Lavi Industries, Akis Technologies UAB, Proside Design and Implementation of Computer Solutions LDA, Waitwell, Verint Systems Inc, Qless, Offtec Holding Group, and Waitwhile, Inc are among the prominent players profiled in the queue management system market report. Several other major players were also studied and analyzed in the queue management system market report to get a holistic view of the market and its ecosystem.

The overall queue management system market share has been derived using both primary and secondary sources. Exhaustive secondary research has been conducted using internal and external sources to obtain qualitative and quantitative information related to the queue management system market. The process also helps obtain an overview and forecast of the market with respect to all the market segments. Also, multiple primary interviews have been conducted with industry participants to validate the data and gain analytical insights. This process includes industry experts such as VPs, business development managers, market intelligence managers, and national sales managers, along with external consultants such as valuation experts, research analysts, and key opinion leaders, specializing in the queue management system market.

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Table of Contents

TABLE OF CONTENTS

1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Secondary Research
3.2 Primary Research
3.2.1 Hypothesis formulation:
3.2.2 Macro-economic factor analysis:
3.2.3 Developing base number:
3.2.4 Data Triangulation:
3.2.5 Country level data:
4. Queue Management System Market Landscape
4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.3.1 List of Vendors in Value Chain:
5. Queue Management System Market – Key Market Dynamics
5.1 Queue Management System Market – Key Market Dynamics
5.2 Market Drivers
5.2.1 Growing Need for Enhanced Customer Experience
5.2.2 Rising Application of QMS and Increasing Foot Traffic in Various Industries
5.3 Market Restraints
5.3.1 Complexities Associated with QMS Implementation
5.3.2 Tremendous Growth in Business-Specific Online Platforms Worldwide
5.4 Market Opportunities
5.4.1 Growth of Small and Medium Enterprises
5.4.2 Integration with Other Business Systems
5.5 Market Trends
5.5.1 AI-Powered Queue Management System
5.6 Impact of Drivers and Restraints:
6. Queue Management System Market – Global Market Analysis
6.1 Queue Management System Market Revenue (US$ Million), 2021–2031
6.2 Queue Management System Market Forecast Analysis
7. Queue Management System Market Analysis – by Type
7.1 Virtual Queuing
7.1.1 Overview
7.1.2 Virtual Queuing: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
7.2 Linear Queuing
7.2.1 Overview
7.2.2 Linear Queuing: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
8. Queue Management System Market Analysis – by Component
8.1 Solution
8.1.1 Overview
8.1.2 Solution: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
8.2 Services
8.2.1 Overview
8.2.2 Services: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
9. Queue Management System Market Analysis – by Application
9.1 BFSI
9.1.1 Overview
9.1.2 BFSI: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
9.2 Hospitals
9.2.1 Overview
9.2.2 Hospitals: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
9.3 Retail Outlets
9.3.1 Overview
9.3.2 Retail Outlets: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
9.4 Restaurants
9.4.1 Overview
9.4.2 Restaurants: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
9.5 Utility Service Providers and Airports
9.5.1 Overview
9.5.2 Utility Service Providers and Airports: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
9.6 Government Offices
9.6.1 Overview
9.6.2 Government Offices: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
9.7 Others
9.7.1 Overview
9.7.2 Others: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10. Queue Management System Market – Geographical Analysis
10.1 Overview
10.2 North America
10.2.1 North America Queue Management System Market Overview
10.2.2 North America: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.2.3 North America: Queue Management System Market Breakdown, by Type
10.2.3.1 North America: Queue Management System Market – Revenue and Forecast Analysis – by Type
10.2.4 North America: Queue Management System Market Breakdown, by Component
10.2.4.1 North America: Queue Management System Market – Revenue and Forecast Analysis – by Component
10.2.5 North America: Queue Management System Market Breakdown, by Application
10.2.5.1 North America: Queue Management System Market – Revenue and Forecast Analysis – by Application
10.2.6 North America: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.2.6.1 North America: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.2.6.2 United States: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.2.6.2.1 United States: Queue Management System Market Breakdown, by Type
10.2.6.2.2 United States: Queue Management System Market Breakdown, by Component
10.2.6.2.3 United States: Queue Management System Market Breakdown, by Application
10.2.6.3 Canada: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.2.6.3.1 Canada: Queue Management System Market Breakdown, by Type
10.2.6.3.2 Canada: Queue Management System Market Breakdown, by Component
10.2.6.3.3 Canada: Queue Management System Market Breakdown, by Application
10.2.6.4 Mexico: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.2.6.4.1 Mexico: Queue Management System Market Breakdown, by Type
10.2.6.4.2 Mexico: Queue Management System Market Breakdown, by Component
10.2.6.4.3 Mexico: Queue Management System Market Breakdown, by Application
10.3 Europe
10.3.1 Europe Queue Management System Market Overview
10.3.2 Europe: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.3.3 Europe: Queue Management System Market Breakdown, by Type
10.3.3.1 Europe: Queue Management System Market – Revenue and Forecast Analysis – by Type
10.3.4 Europe: Queue Management System Market Breakdown, by Component
10.3.4.1 Europe: Queue Management System Market – Revenue and Forecast Analysis – by Component
10.3.5 Europe: Queue Management System Market Breakdown, by Application
10.3.5.1 Europe: Queue Management System Market – Revenue and Forecast Analysis – by Application
10.3.6 Europe: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.3.6.1 Europe: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.3.6.2 France: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.3.6.2.1 France: Queue Management System Market Breakdown, by Type
10.3.6.2.2 France: Queue Management System Market Breakdown, by Component
10.3.6.2.3 France: Queue Management System Market Breakdown, by Application
10.3.6.3 Germany: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.3.6.3.1 Germany: Queue Management System Market Breakdown, by Type
10.3.6.3.2 Germany: Queue Management System Market Breakdown, by Component
10.3.6.3.3 Germany: Queue Management System Market Breakdown, by Application
10.3.6.4 United Kingdom: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.3.6.4.1 United Kingdom: Queue Management System Market Breakdown, by Type
10.3.6.4.2 United Kingdom: Queue Management System Market Breakdown, by Component
10.3.6.4.3 United Kingdom: Queue Management System Market Breakdown, by Application
10.3.6.5 Italy: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.3.6.5.1 Italy: Queue Management System Market Breakdown, by Type
10.3.6.5.2 Italy: Queue Management System Market Breakdown, by Component
10.3.6.5.3 Italy: Queue Management System Market Breakdown, by Application
10.3.6.6 Russian Federation: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.3.6.6.1 Russian Federation: Queue Management System Market Breakdown, by Type
10.3.6.6.2 Russian Federation: Queue Management System Market Breakdown, by Component
10.3.6.6.3 Russian Federation: Queue Management System Market Breakdown, by Application
10.3.6.7 Rest of Europe: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.3.6.7.1 Rest of Europe: Queue Management System Market Breakdown, by Type
10.3.6.7.2 Rest of Europe: Queue Management System Market Breakdown, by Component
10.3.6.7.3 Rest of Europe: Queue Management System Market Breakdown, by Application
10.4 Asia Pacific
10.4.1 Asia Pacific Queue Management System Market Overview
10.4.2 Asia Pacific: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.4.3 Asia Pacific: Queue Management System Market Breakdown, by Type
10.4.3.1 Asia Pacific: Queue Management System Market – Revenue and Forecast Analysis – by Type
10.4.4 Asia Pacific: Queue Management System Market Breakdown, by Component
10.4.4.1 Asia Pacific: Queue Management System Market – Revenue and Forecast Analysis – by Component
10.4.5 Asia Pacific: Queue Management System Market Breakdown, by Application
10.4.5.1 Asia Pacific: Queue Management System Market – Revenue and Forecast Analysis – by Application
10.4.6 Asia Pacific: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.4.6.1 Asia Pacific: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.4.6.2 Australia: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.4.6.2.1 Australia: Queue Management System Market Breakdown, by Type
10.4.6.2.2 Australia: Queue Management System Market Breakdown, by Component
10.4.6.2.3 Australia: Queue Management System Market Breakdown, by Application
10.4.6.3 China: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.4.6.3.1 China: Queue Management System Market Breakdown, by Type
10.4.6.3.2 China: Queue Management System Market Breakdown, by Component
10.4.6.3.3 China: Queue Management System Market Breakdown, by Application
10.4.6.4 India: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.4.6.4.1 India: Queue Management System Market Breakdown, by Type
10.4.6.4.2 India: Queue Management System Market Breakdown, by Component
10.4.6.4.3 India: Queue Management System Market Breakdown, by Application
10.4.6.5 Japan: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.4.6.5.1 Japan: Queue Management System Market Breakdown, by Type
10.4.6.5.2 Japan: Queue Management System Market Breakdown, by Component
10.4.6.5.3 Japan: Queue Management System Market Breakdown, by Application
10.4.6.6 South Korea: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.4.6.6.1 South Korea: Queue Management System Market Breakdown, by Type
10.4.6.6.2 South Korea: Queue Management System Market Breakdown, by Component
10.4.6.6.3 South Korea: Queue Management System Market Breakdown, by Application
10.4.6.7 Rest of APAC: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.4.6.7.1 Rest of APAC: Queue Management System Market Breakdown, by Type
10.4.6.7.2 Rest of APAC: Queue Management System Market Breakdown, by Component
10.4.6.7.3 Rest of APAC: Queue Management System Market Breakdown, by Application
10.5 Middle East and Africa
10.5.1 Middle East and Africa Queue Management System Market Overview
10.5.2 Middle East and Africa: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.5.3 Middle East and Africa: Queue Management System Market Breakdown, by Type
10.5.3.1 Middle East and Africa: Queue Management System Market – Revenue and Forecast Analysis – by Type
10.5.4 Middle East and Africa: Queue Management System Market Breakdown, by Component
10.5.4.1 Middle East and Africa: Queue Management System Market – Revenue and Forecast Analysis – by Component
10.5.5 Middle East and Africa: Queue Management System Market Breakdown, by Application
10.5.5.1 Middle East and Africa: Queue Management System Market – Revenue and Forecast Analysis – by Application
10.5.6 Middle East and Africa: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.5.6.1 Middle East and Africa: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.5.6.2 South Africa: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.5.6.2.1 South Africa: Queue Management System Market Breakdown, by Type
10.5.6.2.2 South Africa: Queue Management System Market Breakdown, by Component
10.5.6.2.3 South Africa: Queue Management System Market Breakdown, by Application
10.5.6.3 Saudi Arabia: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.5.6.3.1 Saudi Arabia: Queue Management System Market Breakdown, by Type
10.5.6.3.2 Saudi Arabia: Queue Management System Market Breakdown, by Component
10.5.6.3.3 Saudi Arabia: Queue Management System Market Breakdown, by Application
10.5.6.4 United Arab Emirates: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.5.6.4.1 United Arab Emirates: Queue Management System Market Breakdown, by Type
10.5.6.4.2 United Arab Emirates: Queue Management System Market Breakdown, by Component
10.5.6.4.3 United Arab Emirates: Queue Management System Market Breakdown, by Application
10.5.6.5 Rest of Middle East and Africa: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.5.6.5.1 Rest of Middle East and Africa: Queue Management System Market Breakdown, by Type
10.5.6.5.2 Rest of Middle East and Africa: Queue Management System Market Breakdown, by Component
10.5.6.5.3 Rest of Middle East and Africa: Queue Management System Market Breakdown, by Application
10.6 South and Central America
10.6.1 South and Central America Queue Management System Market Overview
10.6.2 South and Central America: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.6.3 South and Central America: Queue Management System Market Breakdown, by Type
10.6.3.1 South and Central America: Queue Management System Market – Revenue and Forecast Analysis – by Type
10.6.4 South and Central America: Queue Management System Market Breakdown, by Component
10.6.4.1 South and Central America: Queue Management System Market – Revenue and Forecast Analysis – by Component
10.6.5 South and Central America: Queue Management System Market Breakdown, by Application
10.6.5.1 South and Central America: Queue Management System Market – Revenue and Forecast Analysis – by Application
10.6.6 South and Central America: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.6.6.1 South and Central America: Queue Management System Market – Revenue and Forecast Analysis – by Country
10.6.6.2 Brazil: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.6.6.2.1 Brazil: Queue Management System Market Breakdown, by Type
10.6.6.2.2 Brazil: Queue Management System Market Breakdown, by Component
10.6.6.2.3 Brazil: Queue Management System Market Breakdown, by Application
10.6.6.3 Argentina: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.6.6.3.1 Argentina: Queue Management System Market Breakdown, by Type
10.6.6.3.2 Argentina: Queue Management System Market Breakdown, by Component
10.6.6.3.3 Argentina: Queue Management System Market Breakdown, by Application
10.6.6.4 Rest of South and Central America: Queue Management System Market – Revenue and Forecast to 2031 (US$ Million)
10.6.6.4.1 Rest of South and Central America: Queue Management System Market Breakdown, by Type
10.6.6.4.2 Rest of South and Central America: Queue Management System Market Breakdown, by Component
10.6.6.4.3 Rest of South and Central America: Queue Management System Market Breakdown, by Application
11. Competitive Landscape
11.1 Company Positioning & Concentration
11.2 Heat Map Analysis By Key Players
12. Industry Landscape
12.1 Overview
12.2 Market Initiative
12.3 New Product Development
12.4 Merger and Acquisition
13. Company Profiles
13.1 Q-MATIC Group AB
13.1.1 Key Facts
13.1.2 Business Description
13.1.3 Products and Services
13.1.4 Financial Overview
13.1.5 SWOT Analysis
13.1.6 Key Developments
13.2 Qminder Ltd
13.2.1 Key Facts
13.2.2 Business Description
13.2.3 Products and Services
13.2.4 Financial Overview
13.2.5 SWOT Analysis
13.2.6 Key Developments
13.3 Q-nomy Inc
13.3.1 Key Facts
13.3.2 Business Description
13.3.3 Products and Services
13.3.4 Financial Overview
13.3.5 SWOT Analysis
13.3.6 Key Developments
13.4 Skiplino
13.4.1 Key Facts
13.4.2 Business Description
13.4.3 Products and Services
13.4.4 Financial Overview
13.4.5 SWOT Analysis
13.4.6 Key Developments
13.5 Wavetec
13.5.1 Key Facts
13.5.2 Business Description
13.5.3 Products and Services
13.5.4 Financial Overview
13.5.5 SWOT Analysis
13.5.6 Key Developments
13.6 Aurionpro Solutions Ltd
13.6.1 Key Facts
13.6.2 Business Description
13.6.3 Products and Services
13.6.4 Financial Overview
13.6.5 SWOT Analysis
13.6.6 Key Developments
13.7 Advantech Co Ltd
13.7.1 Key Facts
13.7.2 Business Description
13.7.3 Products and Services
13.7.4 Financial Overview
13.7.5 SWOT Analysis
13.7.6 Key Developments
13.8 SEDCO Co Ltd
13.8.1 Key Facts
13.8.2 Business Description
13.8.3 Products and Services
13.8.4 Financial Overview
13.8.5 SWOT Analysis
13.8.6 Key Developments
13.9 Lavi Industries
13.9.1 Key Facts
13.9.2 Business Description
13.9.3 Products and Services
13.9.4 Financial Overview
13.9.5 SWOT Analysis
13.9.6 Key Developments
13.10 AKIS Technologies UAB
13.10.1 Key Facts
13.10.2 Business Description
13.10.3 Products and Services
13.10.4 Financial Overview
13.10.5 SWOT Analysis
13.10.6 Key Developments
13.11 WaitWell
13.11.1 Key Facts
13.11.2 Business Description
13.11.3 Products and Services
13.11.4 Financial Overview
13.11.5 SWOT Analysis
13.11.6 Key Developments
13.12 Verint Systems Inc
13.12.1 Key Facts
13.12.2 Business Description
13.12.3 Products and Services
13.12.4 Financial Overview
13.12.5 SWOT Analysis
13.12.6 Key Developments
13.13 QLESS
13.13.1 Key Facts
13.13.2 Business Description
13.13.3 Products and Services
13.13.4 Financial Overview
13.13.5 SWOT Analysis
13.13.6 Key Developments
13.14 OFFTEC Holding Group
13.14.1 Key Facts
13.14.2 Business Description
13.14.3 Products and Services
13.14.4 Financial Overview
13.14.5 SWOT Analysis
13.14.6 Key Developments
13.15 Waitwhile, Inc
13.15.1 Key Facts
13.15.2 Business Description
13.15.3 Products and Services
13.15.4 Financial Overview
13.15.5 SWOT Analysis
13.15.6 Key Developments
14. Appendix
14.1 About The Insight Partners
14.2 Word Index