コンテンツサービスプラットフォーム市場(COVID-19影響度分析):コンポーネント、企業規模、導入形態、業務機能(会計・法務、セールス・マーケティング、調達・サプライチェーン)垂直方向、地域別 - 2027年までの世界予測Content Services Platforms Market with COVID-19 Impact Analysis by Component, Enterprise Size, Deployment Mode, Business Function (Accounting & Legal, Sales & Marketing, and Procurement & Supply Chain) Vertical and Region - Global Forecast to 2027 コンテンツサービスプラットフォームの世界市場規模は、予測期間中に15.8%の複合年間成長率(CAGR)で成長し、2022年の489億米ドルから2027年には1,016億米ドルに達すると予測されます。コンテンツ・サービス・プ... もっと見る
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サマリーコンテンツサービスプラットフォームの世界市場規模は、予測期間中に15.8%の複合年間成長率(CAGR)で成長し、2022年の489億米ドルから2027年には1,016億米ドルに達すると予測されます。コンテンツ・サービス・プラットフォームは、企業が非構造化企業データを安全に管理し、事業運営に不可欠な情報を生成することを可能にしました。また、主要なセキュリティ基準や規制基準に準拠することで、アドホックなプロセスを排除することも可能です。ビジネス機能別では、人事部門が予測期間中に最も高いCAGRで成長する見込み コンテンツサービスプラットフォーム市場は、人事(HR)、営業・マーケティング、会計・法務、調達・サプライチェーン管理などに細分化されている。ビジネス機能別では、HRが予測期間中に最も高いCAGRで成長すると予測される。人事管理部門は、採用から入社、給与計算、管理まで、従業員関連のプロセスを管理する、あらゆる組織における重要な部門の1つです。従来、パフォーマンス管理や従業員追跡のための従業員データベースを管理するために、さまざまな企業資源計画(ERP)スイートや人事情報システム(HRIS)ソリューションが、基本的な人事活動やプロセスに対応して使用されています。人事システムは、人事部が従業員の詳細情報や人事関連のポリシーや手続きを維持、管理、処理するのに役立っています。しかし、ERPと人事ソフトウェアは、機能のいくつかを欠いている。そのため、さまざまな業種の組織が、従業員の非構造化コンテンツを管理するために、人事部門でコンテンツ・サービス・プラットフォームを使用しています。 導入形態別では、オンプレミス型が予測期間中に最も高い市場規模を占める コンテンツサービスプラットフォーム市場は、導入形態別ではオンプレミスが予測期間中に最も高い市場規模を占めると推定される。オンプレミスのソリューションは、1回限りのライセンス料とサービス契約料で提供されます。オンプレミス型ソリューションの導入には、巨大なインフラと専用データセンターが必要であり、そのためのコストがかかります。そのため、中小企業は通常、ホスティング型とオンプレミス型のソリューションのどちらを選択するかという問題に直面します。しかし、資金調達力のある企業は、クラウドベースのソリューションと比較してセキュリティが向上しているオンプレミスのソリューションを好んでいます。 コンポーネント別では、ソリューションが予測期間中に最も高いCAGRを記録 コンテンツサービスプラットフォーム市場において、コンポーネント別ではソリューションが最も高い年間平均成長率(CAGR)を維持すると予測される。コンテンツサービスプラットフォームのソリューション分野には、ドキュメント&レコード管理、ワークフロー管理、データキャプチャ、コンテンツレポート&分析、ケース管理、情報セキュリティ&ガバナンス、その他のソリューションが含まれます。その他のソリューションには、コラボレーション、バージョン管理、eDiscoveryなどがあります。ソリューションプロバイダーは、ビジネスのニーズに応じてカスタマイズされたソリューションを提供します。コンテンツ・サービス・プラットフォーム・ソリューションは、企業の成長を支援すると同時に、組織が要求を満たすことを可能にします。 プライマリーの内訳 コンテンツサービスプラットフォーム市場で事業を展開する様々な主要組織の最高経営責任者(CEO)、イノベーション・技術責任者、システムインテグレーター、経営幹部に対して詳細なインタビューを実施しました。 企業別ティアI:35%、ティアII:45%、ティアIII:20 役職別C-レベルエグゼクティブ役職別:C-Level Executive 35%、D-Level Executive 25%、Managers 40 地域別APAC: 25%, ヨーロッパ: 30%, 北米: 30%, MEA: 10%, ラテンアメリカ: 5 本レポートでは、コンテンツサービスプラットフォームのソリューションやサービスを提供する主要企業の調査も行っています。コンテンツサービスプラットフォーム市場における主要ベンダーのプロフィールを掲載しています。コンテンツサービスプラットフォーム市場の主要ベンダーには、マイクロソフト(米国)、IBM(米国)、オープンテキスト(カナダ)、ハイランド(米国)、ボックス(米国)、レーザーフィッシュ(米国)、アドビ(米国)、オラクル(米国)、Mファイル(米国)、SERグループ(ドイツ)、GRM情報管理(米国)、インタリオ(フランス)、マイクロフォーカス(英国)、ニュージェン(インド)、京セラ(日本)、ドキュウェア(ドイツ)、ドキュスター(米国)、オブジェクト(オーストラリア)、D.velop(ドイツ)です。 調査対象範囲 本市場調査は、コンテンツサービスプラットフォーム市場をセグメント横断的にカバーしています。コンポーネント、ビジネス機能、展開タイプ、企業規模、業種、地域などの異なるセグメントにおける市場規模や成長性を推定することを目的としています。また、市場の主要企業の詳細な競合分析、企業プロファイル、製品および事業の提供に関する主な見解、最近の開発、主要な市場戦略も掲載しています。 本レポートを購入する主な利点 本レポートは、コンテンツサービスプラットフォーム市場全体とそのサブセグメントに関する収益数の最も近い近似値に関する情報を、同市場の市場リーダー/新規参入者に提供するものと思われます。本レポートは、ステークホルダーが競争環境を理解し、自社のビジネスを位置づけ、適切な市場参入戦略を計画するためのより良い洞察を得るのに役立つものと思われます。また、利害関係者が市場の脈動を理解するのに役立ち、主要な市場促進要因、阻害要因、課題、および機会に関する情報を提供します。 目次1 INTRODUCTION 311.1 OBJECTIVES OF STUDY 31 1.2 MARKET DEFINITION 31 1.2.1 INCLUSIONS AND EXCLUSIONS 32 1.3 MARKET SCOPE 32 1.3.1 MARKET SEGMENTATION 33 1.3.2 REGIONS COVERED 33 1.3.3 YEARS CONSIDERED FOR STUDY 34 1.4 CURRENCY CONSIDERED 34 TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2021 34 1.5 STAKEHOLDERS 35 1.6 SUMMARY OF CHANGES 35 2 RESEARCH METHODOLOGY 36 2.1 RESEARCH DATA 36 FIGURE 1 CONTENT SERVICES PLATFORM MARKET: RESEARCH DESIGN 36 2.1.1 SECONDARY DATA 37 2.1.1.1 Secondary sources 37 2.1.2 PRIMARY DATA 38 TABLE 2 PRIMARY INTERVIEWS 38 2.1.2.1 Breakup of primary profiles 39 2.1.2.2 Key industry insights 39 2.2 MARKET BREAKUP AND DATA TRIANGULATION 40 FIGURE 2 DATA TRIANGULATION 40 2.3 MARKET SIZE ESTIMATION 41 FIGURE 3 CONTENT SERVICES PLATFORM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 41 2.3.1 TOP-DOWN APPROACH 41 FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING CONTENT SERVICES PLATFORM SOLUTIONS AND SERVICES (1/2) 42 FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING CONTENT SERVICES PLATFORM SYSTEM SOLUTIONS AND SERVICES (2/2) 42 FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM SUPPLY SIDE 43 2.3.2 BOTTOM-UP APPROACH 44 FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/ SERVICES OF CONTENT SERVICES PLATFORM MARKET 44 FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF COMPONENTS THROUGH OVERALL CONTENT SERVICES PLATFORM SPENDING 45 2.4 MARKET REVENUE ESTIMATION 46 FIGURE 9 ILLUSTRATION OF COMPANY CONTENT SERVICES PLATFORM REVENUE ESTIMATION 46 2.5 MARKET FORECAST 47 TABLE 3 FACTOR ANALYSIS 47 2.6 GROWTH FORECAST ASSUMPTIONS 48 2.7 ASSUMPTIONS FOR STUDY 48 2.8 LIMITATIONS OF STUDY 50 3 EXECUTIVE SUMMARY 51 FIGURE 10 CONTENT SERVICES PLATFORM MARKET: GLOBAL SNAPSHOT 52 FIGURE 11 TOP GROWING SEGMENTS IN CONTENT SERVICES PLATFORM MARKET 53 FIGURE 12 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 54 FIGURE 13 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 55 FIGURE 14 ON-PREMISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 55 FIGURE 15 TOP VERTICALS IN CONTENT SERVICES PLATFORM MARKET (USD MILLION) 56 FIGURE 16 NORTH AMERICA TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 57 4 PREMIUM INSIGHTS 58 4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN CONTENT SERVICES PLATFORM MARKET 58 FIGURE 17 DRASTIC GEOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE CONTENT SERVICES PLATFORM GROWTH 58 4.2 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT (2022 VS. 2027) 58 FIGURE 18 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 58 4.3 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE (2022 VS. 2027) 59 FIGURE 19 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 59 4.4 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE (2022 VS. 2027) 59 FIGURE 20 ON-PREMISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 59 4.5 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL (2021 VS. 2027) 60 FIGURE 21 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 60 4.6 CONTENT SERVICES PLATFORM MARKET INVESTMENT SCENARIO 60 FIGURE 22 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 60 5 MARKET OVERVIEW AND INDUSTRY TRENDS 61 5.1 INTRODUCTION 61 5.2 MARKET DYNAMICS 61 FIGURE 23 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONTENT SERVICES PLATFORM MARKET 62 5.2.1 DRIVERS 62 5.2.1.1 Growing need to enhance content security and optimize business processes with automated workflows 62 FIGURE 24 MAJOR BENEFITS TO DRIVE CONTENT SERVICES PLATFORM MARKET 63 5.2.1.2 Growing adoption of SMAC technologies 63 5.2.1.3 Need for regulatory content management for enhanced operations 64 FIGURE 25 PRIMARY INFORMATION GOVERNANCE CHALLENGES 64 5.2.2 RESTRAINTS 65 5.2.2.1 Complications in handling data post mergers and acquisitions 65 5.2.3 OPPORTUNITIES 65 5.2.3.1 Increasing adoption of end-to-end cross-platform solutions 65 5.2.3.2 Growing inclination toward adoption of RPA 65 5.2.4 CHALLENGES 66 5.2.4.1 Increasing security and data privacy issues with cloud deployments 66 5.2.4.2 Lack of skilled workforce and poor management in creating user adoption process 66 5.2.4.3 Difficulties with integration and implementation of content services platform with current applications 66 5.3 CASE STUDY ANALYSIS 67 5.3.1 CASE STUDY 1: LARSEN & TOUBRO INFOTECH FINANCIAL SERVICES TECHNOLOGIES INC. USED NEWGEN SOFTWARE’S SOLUTIONS 67 5.3.2 CASE STUDY 2: JOHN CARROLL UNIVERSITY DEPLOYED HYLAND’S ONBASE TO MANAGE PETITION PROCESS 68 5.3.3 CASE STUDY 3: LEGAL AID WESTERN AUSTRALIA USED OPENTEXT EXTENDED ECM TO MANAGE CONTENT 68 5.3.4 CASE STUDY 4: POWERSOUTH ENERGY COOPERATIVE DEPLOYED IBM’S SOLUTIONS FOR CONTENT MANAGEMENT 69 5.3.5 CASE STUDY 5: ASTRAZENECA USED MICRO FOCUS’ CONTENT MANAGER TO SIMPLIFY ARCHIVE PROCESS 69 5.3.6 CASE STUDY 6: MITANI DEPLOYED M-FILES’ SOLUTION TO MANAGE ITS WORKFLOWS 70 5.4 PORTER’S FIVE FORCES ANALYSIS 71 TABLE 4 PORTER’S FIVE FORCES ANALYSIS: CONTENT SERVICES PLATFORM MARKET 71 FIGURE 26 PORTER’S FIVE FORCES ANALYSIS: CONTENT SERVICES PLATFORM MARKET 71 5.4.1 THREAT OF NEW ENTRANTS 72 5.4.2 THREAT OF SUBSTITUTES 72 5.4.3 BARGAINING POWER OF SUPPLIERS 72 5.4.4 BARGAINING POWER OF BUYERS 72 5.4.5 INTENSITY OF COMPETITIVE RIVALRY 73 5.5 COVID-19-DRIVEN MARKET DYNAMICS 73 5.5.1 DRIVERS AND OPPORTUNITIES 74 5.5.2 RESTRAINTS AND CHALLENGES 74 5.6 TECHNOLOGICAL OUTLOOK 75 5.6.1 ARTIFICIAL INTELLIGENCE AND AUTOMATION 75 5.6.2 IOT TECHNOLOGY 76 5.6.3 AUGMENTED REALITY 76 5.6.4 BLOCKCHAIN TECHNOLOGY 77 5.7 PRICING ANALYSIS 77 TABLE 5 CONTENT SERVICES PLATFORM MARKET: PRICING LEVELS 78 FIGURE 27 CONTENT SERVICES PLATFORM: AVERAGE SELLING PRICE 79 5.8 VALUE CHAIN ANALYSIS 79 FIGURE 28 VALUE CHAIN ANALYSIS 80 5.9 ECOSYSTEM 80 TABLE 6 CONTENT SERVICES PLATFORM MARKET: ECOSYSTEM 80 5.10 PATENT ANALYSIS 81 TABLE 7 CONTENT SERVICES PLATFORM MARKET: PATENTS 81 TABLE 8 TOP 10 PATENT OWNERS (US) 83 FIGURE 29 TOP 10 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS 83 FIGURE 30 NUMBER OF PATENT DOCUMENTS PUBLISHED (2012-2021) 84 5.11 REGULATORY LANDSCAPE 84 5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 84 TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 84 TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 85 TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 86 TABLE 12 REST OF WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 88 5.11.2 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 89 5.11.3 GENERAL DATA PROTECTION REGULATION 89 5.11.4 SEC RULE 17A-4 90 5.11.5 ISO/IEC 27001 90 5.11.6 SYSTEM AND ORGANIZATION CONTROLS 2 TYPE II COMPLIANCE 90 5.11.7 FINANCIAL INDUSTRY REGULATORY AUTHORITY 90 5.11.8 FREEDOM OF INFORMATION ACT 90 5.11.9 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT PLAY 91 5.12 KEY CONFERENCES AND EVENTS IN 2022 91 TABLE 13 CONTENT SERVICES PLATFORM: DETAILED LIST OF CONFERENCES AND EVENTS 91 5.13 KEY STAKEHOLDERS & BUYING CRITERIA 92 5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS 92 FIGURE 31 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP BUSINESS FUNCTIONS 92 TABLE 14 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP BUSINESS FUNCTIONS (%) 92 FIGURE 32 BUYING PROCESS FOR TOP BUSINESS FUNCTIONS 93 5.13.2 BUYING CRITERIA 93 FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 93 TABLE 15 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 94 5.14 TRENDS/DISRUPTIONS IMPACTING BUYERS 94 FIGURE 34 CONTENT SERVICES PLATFORM MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 94 6 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT 96 6.1 INTRODUCTION 97 6.1.1 COMPONENT: CONTENT SERVICES PLATFORM MARKET DRIVERS 97 6.1.2 COMPONENT: COVID-19 IMPACT 97 FIGURE 35 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 98 TABLE 16 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 98 TABLE 17 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 98 6.2 SOLUTIONS 99 FIGURE 36 INFORMATION SECURITY & GOVERNANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 99 TABLE 18 CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 100 TABLE 19 CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 100 6.2.1 DOCUMENT & RECORD MANAGEMENT 100 6.2.1.1 Electronic way of storing data, easy to manage and monitor, to drive demand for document & record management 100 TABLE 20 DOCUMENT & RECORD MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 101 TABLE 21 DOCUMENT & RECORD MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 101 6.2.2 WORKFLOW MANAGEMENT 102 6.2.2.1 Need to run multiple tasks to create demand for case management solutions 102 TABLE 22 WORKFLOW MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 102 TABLE 23 WORKFLOW MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 102 6.2.3 DATA CAPTURE 103 6.2.3.1 Data capturing reaching new levels for technical improvement in AI to drive data capture solutions’ adoption 103 TABLE 24 DATA CAPTURE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 103 TABLE 25 DATA CAPTURE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 103 6.2.4 CASE MANAGEMENT 104 6.2.4.1 Growing need for managing business processes to create demand for case management solutions 104 TABLE 26 CASE MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 104 TABLE 27 CASE MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 104 6.2.5 INFORMATION SECURITY & GOVERNANCE 105 6.2.5.1 Growing awareness against data breaches to create need for information security & governance solutions 105 TABLE 28 INFORMATION SECURITY & GOVERNANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 105 TABLE 29 INFORMATION SECURITY & GOVERNANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 105 6.2.6 CONTENT REPORTING & ANALYTICS 106 6.2.6.1 Very complex and difficult data collection analyzing to drive adoption of content reporting & analytics solutions 106 TABLE 30 CONTENT REPORTING & ANALYTICS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 106 TABLE 31 CONTENT REPORTING & ANALYTICS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 106 6.2.7 OTHER SOLUTIONS 107 TABLE 32 OTHER SOLUTIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 107 TABLE 33 OTHER SOLUTIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 107 6.3 SERVICES 108 FIGURE 37 DEPLOYMENT & INTEGRATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 108 TABLE 34 CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 108 TABLE 35 CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 108 6.3.1 TRAINING & CONSULTING 109 6.3.1.1 Need to resolve business challenges to boost demand for training & consulting services 109 TABLE 36 TRAINING & CONSULTING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 109 TABLE 37 TRAINING & CONSULTING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 109 6.3.2 SUPPORT & MAINTENANCE 109 6.3.2.1 Client concerns regarding installed program to drive demand for support & maintenance services 109 TABLE 38 SUPPORT & MAINTENANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 110 TABLE 39 SUPPORT & MAINTENANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 110 6.3.3 DEPLOYMENT & INTEGRATION 110 6.3.3.1 Need for back-end integration to boost growth of deployment & integration services 110 TABLE 40 DEPLOYMENT & INTEGRATION: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 111 TABLE 41 DEPLOYMENT & INTEGRATION: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 111 7 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE 112 7.1 INTRODUCTION 113 7.1.1 DEPLOYMENT MODE: CONTENT SERVICES PLATFORM MARKET DRIVERS 113 7.1.2 DEPLOYMENT MODE: COVID-19 IMPACT 113 FIGURE 38 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 114 TABLE 42 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 114 TABLE 43 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 114 7.2 ON-PREMISES 115 7.2.1 OVERCOMING SECURITY CONCERNS OVER SENSITIVE DATA TO DRIVE ON-PREMISES SOLUTIONS’ ADOPTION 115 TABLE 44 ON-PREMISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 115 TABLE 45 ON-PREMISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 115 7.3 CLOUD 116 7.3.1 COST-EFFECTIVENESS AND SCALABILITY TO BOOST ADOPTION OF CLOUD CONTENT SERVICES PLATFORM SOLUTIONS 116 TABLE 46 CLOUD: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 116 TABLE 47 CLOUD: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 117 8 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE 118 8.1 INTRODUCTION 119 8.1.1 ENTERPRISE SIZE: CONTENT SERVICES PLATFORM MARKET DRIVERS 119 8.1.2 ENTERPRISE SIZE: COVID-19 IMPACT 119 FIGURE 39 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 120 TABLE 48 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 120 TABLE 49 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 120 8.2 LARGE ENTERPRISES 121 8.2.1 NEED FOR OPERATIONAL EFFICIENCIES TO CREATE CONTENT SERVICES PLATFORMS’ DEMAND AMONG LARGE ENTERPRISES 121 TABLE 50 LARGE ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 121 TABLE 51 LARGE ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 121 8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 122 8.3.1 LACK OF RESOURCES AND STRINGENT MARKETING BUDGETS TO DRIVE CONTENT SERVICES PLATFORMS’ ADOPTION 122 TABLE 52 SMALL AND MEDIUM-SIZED ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 122 TABLE 53 SMALL AND MEDIUM-SIZED ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 122 9 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION 123 9.1 INTRODUCTION 124 9.1.1 BUSINESS FUNCTION: CONTENT SERVICES PLATFORM MARKET DRIVERS 124 9.1.2 BUSINESS FUNCTION: COVID-19 IMPACT 124 FIGURE 40 HUMAN RESOURCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 125 TABLE 54 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 125 TABLE 55 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 125 9.2 HUMAN RESOURCES 126 9.2.1 MINIMIZED RISK WITH RECORDS MANAGEMENT TO DRIVE CONTENT SERVICES PLATFORM’S ADOPTION IN HUMAN RESOURCES OPERATIONS 126 TABLE 56 HUMAN RESOURCES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 126 TABLE 57 HUMAN RESOURCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 127 9.3 SALES & MARKETING 127 9.3.1 NEED FOR PREDICTIVE ANALYSIS TO DRIVE CONTENT SERVICES PLATFORM’S DEMAND IN SALES & MARKETING DEPARTMENT 127 TABLE 58 SALES & MARKETING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 128 TABLE 59 SALES & MARKETING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 128 9.4 ACCOUNTING & LEGAL 128 9.4.1 NEED FOR WORKFLOW AND BUSINESS PROCESS AUTOMATION TO DRIVE CONTENT SERVICES PLATFORM’S GROWTH 128 TABLE 60 ACCOUNTING & LEGAL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 129 TABLE 61 ACCOUNTING & LEGAL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 129 9.5 PROCUREMENT & SUPPLY CHAIN MANAGEMENT 130 9.5.1 NEED FOR CONTENT SYNDICATION AND INFORMATION MANAGEMENT TO DRIVE DEMAND FOR CONTENT SERVICES PLATFORMS 130 TABLE 62 PROCUREMENT & SUPPLY CHAIN MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 130 TABLE 63 PROCUREMENT & SUPPLY CHAIN MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 130 10 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL 131 10.1 INTRODUCTION 132 10.1.1 VERTICAL: CONTENT SERVICES PLATFORM MARKET DRIVERS 132 10.1.2 VERTICAL: COVID-19 IMPACT 133 FIGURE 41 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 134 TABLE 64 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 135 TABLE 65 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 135 10.2 BANKING, FINANCIAL SERVICES, & INSURANCE 136 10.2.1 INCREASING COMPANY OPERATIONS AND ENHANCING CUSTOMER SERVICE TO BOOST CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 136 TABLE 66 BANKING, FINANCIAL SERVICES, AND INSURANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 136 TABLE 67 BANKING, FINANCIAL SERVICES, AND INSURANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 137 10.3 CONSUMER GOODS AND RETAIL 137 10.3.1 NEED TO DIGITIZE DATA AND MANAGE IT EFFICIENTLY TO ACCELERATE CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 137 TABLE 68 CONSUMER GOODS & RETAIL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 138 TABLE 69 CONSUMER GOODS & RETAIL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 138 10.4 ENERGY & UTILITIES 138 10.4.1 RISING NEED TO MANAGE MASSIVE AMOUNTS OF MISSION-CRITICAL MATERIAL IN REAL TIME TO DRIVE SOLUTIONS’ ADOPTION 138 TABLE 70 ENERGY & UTILITIES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 139 TABLE 71 ENERGY & UTILITIES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 139 10.5 GOVERNMENT & PUBLIC SECTOR 139 10.5.1 GOVERNMENT BODIES TURNING TO LOW-CODE DEVELOPMENT PLATFORMS TO DRIVE SOLUTIONS’ ADOPTION 139 TABLE 72 GOVERNMENT & PUBLIC SECTOR: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 140 TABLE 73 GOVERNMENT & PUBLIC SECTOR: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 140 10.6 HEALTHCARE & LIFE SCIENCES 141 10.6.1 NEED TO IMPROVE PERFORMANCE AND OUTCOMES TO DRIVE ADOPTION OF CONTENT SERVICES PLATFORM SOLUTIONS 141 TABLE 74 HEALTHCARE & LIFE SCIENCES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 141 TABLE 75 HEALTHCARE & LIFE SCIENCES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 142 10.7 IT & ITES 142 10.7.1 DIGITALIZING BUSINESS PROCESSES TO MEET GROWING CUSTOMER DEMANDS TO DRIVE SOLUTIONS’ ADOPTION 142 TABLE 76 IT & ITES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 142 TABLE 77 IT & ITES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 143 10.8 MANUFACTURING 143 10.8.1 DEVELOPING NEW APPROACHES TO IMPROVE DECISION-MAKING TO DRIVE CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 143 TABLE 78 MANUFACTURING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 144 TABLE 79 MANUFACTURING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 144 10.9 MEDIA & ENTERTAINMENT 144 10.9.1 CLOUD ADOPTION ENABLES BUSINESSES TO EXPAND OPERATIONS AND ESTABLISH A DIGITAL WORKPLACE 144 TABLE 80 MEDIA & ENTERTAINMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 145 TABLE 81 MEDIA & ENTERTAINMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 145 10.10 TELECOMMUNICATIONS 146 10.10.1 PROVIDING MULTIPLE ACCESSIBILITY IN SYSTEMS TO DRIVE CONTENT SERVICES PLATFORM SOLUTIONS' ADOPTION 146 TABLE 82 TELECOMMUNICATIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 146 TABLE 83 TELECOMMUNICATIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 147 10.11 OTHER VERTICALS 147 TABLE 84 OTHER VERTICALS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 148 TABLE 85 OTHER VERTICALS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 148 11 CONTENT SERVICES PLATFORM, BY REGION 149 11.1 INTRODUCTION 150 11.1.1 COVID-19 IMPACT 150 FIGURE 42 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 151 TABLE 86 CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 151 TABLE 87 CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 151 11.2 NORTH AMERICA 152 11.2.1 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET DRIVERS 152 11.2.2 NORTH AMERICA: COVID-19 IMPACT 153 FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT 153 TABLE 88 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 154 TABLE 89 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 154 TABLE 90 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 154 TABLE 91 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 155 TABLE 92 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 155 TABLE 93 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 155 TABLE 94 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 156 TABLE 95 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 156 TABLE 96 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 156 TABLE 97 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 156 TABLE 98 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 157 TABLE 99 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 157 TABLE 100 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 157 TABLE 101 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 158 TABLE 102 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 158 TABLE 103 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 158 11.2.3 UNITED STATES 159 11.2.3.1 Increasing focus on adopting new technologies, innovation, and integration of various applications to drive market growth 159 TABLE 104 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 159 TABLE 105 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 159 TABLE 106 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 160 TABLE 107 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 160 11.2.4 CANADA 160 11.2.4.1 Cloud adoption and digital transformation to boost content services platform market growth in Canada 160 TABLE 108 CANADA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 160 TABLE 109 CANADA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 161 TABLE 110 CANADA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 161 TABLE 111 CANADA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 161 11.3 EUROPE 161 11.3.1 EUROPE: CONTENT SERVICES PLATFORM MARKET DRIVERS 162 11.3.2 EUROPE: COVID-19 IMPACT 162 TABLE 112 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 162 TABLE 113 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION)) 163 TABLE 114 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 163 TABLE 115 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 163 TABLE 116 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 164 TABLE 117 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 164 TABLE 118 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 164 TABLE 119 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 165 TABLE 120 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 165 TABLE 121 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 165 TABLE 122 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 165 TABLE 123 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 166 TABLE 124 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 166 TABLE 125 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 167 TABLE 126 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 167 TABLE 127 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 167 11.3.3 UNITED KINGDOM 168 11.3.3.1 Skilled workers, huge customer base, and cloud infrastructure to drive content services platforms’ adoption in UK 168 TABLE 128 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 168 TABLE 129 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 168 TABLE 130 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 169 TABLE 131 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 169 11.3.4 GERMANY 169 11.3.4.1 Increased need to deliver better user interaction, intelligent content capture, and data classification to fuel market growth 169 TABLE 132 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 170 TABLE 133 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 170 TABLE 134 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 170 TABLE 135 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 170 11.3.5 FRANCE 171 11.3.5.1 Investment in public and private sectors for business growth to boost adoption of content services platform solutions in France 171 TABLE 136 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 171 TABLE 137 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 171 TABLE 138 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 171 TABLE 139 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 172 11.3.6 REST OF EUROPE 172 TABLE 140 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 172 TABLE 141 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 172 TABLE 142 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 173 TABLE 143 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 173 11.4 ASIA PACIFIC 173 11.4.1 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET DRIVERS 174 11.4.2 ASIA PACIFIC: COVID-19 IMPACT 174 FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT 175 TABLE 144 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 175 TABLE 145 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 176 TABLE 146 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 176 TABLE 147 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 176 TABLE 148 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 177 TABLE 149 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 177 TABLE 150 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 177 TABLE 151 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 178 TABLE 152 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 178 TABLE 153 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 178 TABLE 154 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 178 TABLE 155 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 179 TABLE 156 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 179 TABLE 157 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 180 TABLE 158 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 180 TABLE 159 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 181 11.4.3 CHINA 181 11.4.3.1 Huge customer base to increase demand for solutions in China 181 TABLE 160 CHINA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 181 TABLE 161 CHINA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 182 TABLE 162 CHINA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 182 TABLE 163 CHINA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 182 11.4.4 JAPAN 182 11.4.4.1 Being developed country and having technological advancement to drive market growth 182 TABLE 164 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 183 TABLE 165 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 183 TABLE 166 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 183 TABLE 167 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 184 11.4.5 AUSTRALIA AND NEW ZEALAND 184 11.4.5.1 Rising adoption of cloud-based services to increase growth opportunities of content services platform solutions in ANZ 184 TABLE 168 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 184 TABLE 169 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 184 TABLE 170 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 185 TABLE 171 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 185 11.4.6 INDIA 185 11.4.6.1 Initiatives taken by Indian government to adopt content services platform to drive market growth 185 TABLE 172 INDIA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 185 TABLE 173 INDIA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 186 TABLE 174 INDIA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 186 TABLE 175 INDIA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 186 11.4.7 REST OF ASIA PACIFIC 186 TABLE 176 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 187 TABLE 177 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 187 TABLE 178 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 187 TABLE 179 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 187
SummaryThe global content services platform market size is expected to grow at a Compound Annual Growth Rate (CAGR) of 15.8% during the forecast period, to reach USD 101.6 billion by 2027 from USD 48.9 billion in 2022. Content services platform has enabled organizations to securely manage unstructured corporate data and generate information crucial for business operations. It enables organizations to eradicate ad-hoc processes by providing compliance with major security and regulatory standards. Table of Contents1 INTRODUCTION 311.1 OBJECTIVES OF STUDY 31 1.2 MARKET DEFINITION 31 1.2.1 INCLUSIONS AND EXCLUSIONS 32 1.3 MARKET SCOPE 32 1.3.1 MARKET SEGMENTATION 33 1.3.2 REGIONS COVERED 33 1.3.3 YEARS CONSIDERED FOR STUDY 34 1.4 CURRENCY CONSIDERED 34 TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2021 34 1.5 STAKEHOLDERS 35 1.6 SUMMARY OF CHANGES 35 2 RESEARCH METHODOLOGY 36 2.1 RESEARCH DATA 36 FIGURE 1 CONTENT SERVICES PLATFORM MARKET: RESEARCH DESIGN 36 2.1.1 SECONDARY DATA 37 2.1.1.1 Secondary sources 37 2.1.2 PRIMARY DATA 38 TABLE 2 PRIMARY INTERVIEWS 38 2.1.2.1 Breakup of primary profiles 39 2.1.2.2 Key industry insights 39 2.2 MARKET BREAKUP AND DATA TRIANGULATION 40 FIGURE 2 DATA TRIANGULATION 40 2.3 MARKET SIZE ESTIMATION 41 FIGURE 3 CONTENT SERVICES PLATFORM MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 41 2.3.1 TOP-DOWN APPROACH 41 FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING CONTENT SERVICES PLATFORM SOLUTIONS AND SERVICES (1/2) 42 FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY—APPROACH 1 (TOP-DOWN): REVENUE OF VENDORS OFFERING CONTENT SERVICES PLATFORM SYSTEM SOLUTIONS AND SERVICES (2/2) 42 FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM SUPPLY SIDE 43 2.3.2 BOTTOM-UP APPROACH 44 FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 2, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/ SERVICES OF CONTENT SERVICES PLATFORM MARKET 44 FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF COMPONENTS THROUGH OVERALL CONTENT SERVICES PLATFORM SPENDING 45 2.4 MARKET REVENUE ESTIMATION 46 FIGURE 9 ILLUSTRATION OF COMPANY CONTENT SERVICES PLATFORM REVENUE ESTIMATION 46 2.5 MARKET FORECAST 47 TABLE 3 FACTOR ANALYSIS 47 2.6 GROWTH FORECAST ASSUMPTIONS 48 2.7 ASSUMPTIONS FOR STUDY 48 2.8 LIMITATIONS OF STUDY 50 3 EXECUTIVE SUMMARY 51 FIGURE 10 CONTENT SERVICES PLATFORM MARKET: GLOBAL SNAPSHOT 52 FIGURE 11 TOP GROWING SEGMENTS IN CONTENT SERVICES PLATFORM MARKET 53 FIGURE 12 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 54 FIGURE 13 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 55 FIGURE 14 ON-PREMISES SEGMENT TO HOLD LARGER MARKET SIZE DURING FORECAST PERIOD 55 FIGURE 15 TOP VERTICALS IN CONTENT SERVICES PLATFORM MARKET (USD MILLION) 56 FIGURE 16 NORTH AMERICA TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 57 4 PREMIUM INSIGHTS 58 4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN CONTENT SERVICES PLATFORM MARKET 58 FIGURE 17 DRASTIC GEOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE CONTENT SERVICES PLATFORM GROWTH 58 4.2 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT (2022 VS. 2027) 58 FIGURE 18 SOLUTIONS SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 58 4.3 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE (2022 VS. 2027) 59 FIGURE 19 LARGE ENTERPRISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 59 4.4 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE (2022 VS. 2027) 59 FIGURE 20 ON-PREMISES SEGMENT TO HOLD LARGER MARKET SHARE DURING FORECAST PERIOD 59 4.5 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL (2021 VS. 2027) 60 FIGURE 21 BANKING, FINANCIAL SERVICES, AND INSURANCE VERTICAL SEGMENT TO HOLD LARGEST MARKET SHARE DURING FORECAST PERIOD 60 4.6 CONTENT SERVICES PLATFORM MARKET INVESTMENT SCENARIO 60 FIGURE 22 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 60 5 MARKET OVERVIEW AND INDUSTRY TRENDS 61 5.1 INTRODUCTION 61 5.2 MARKET DYNAMICS 61 FIGURE 23 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: CONTENT SERVICES PLATFORM MARKET 62 5.2.1 DRIVERS 62 5.2.1.1 Growing need to enhance content security and optimize business processes with automated workflows 62 FIGURE 24 MAJOR BENEFITS TO DRIVE CONTENT SERVICES PLATFORM MARKET 63 5.2.1.2 Growing adoption of SMAC technologies 63 5.2.1.3 Need for regulatory content management for enhanced operations 64 FIGURE 25 PRIMARY INFORMATION GOVERNANCE CHALLENGES 64 5.2.2 RESTRAINTS 65 5.2.2.1 Complications in handling data post mergers and acquisitions 65 5.2.3 OPPORTUNITIES 65 5.2.3.1 Increasing adoption of end-to-end cross-platform solutions 65 5.2.3.2 Growing inclination toward adoption of RPA 65 5.2.4 CHALLENGES 66 5.2.4.1 Increasing security and data privacy issues with cloud deployments 66 5.2.4.2 Lack of skilled workforce and poor management in creating user adoption process 66 5.2.4.3 Difficulties with integration and implementation of content services platform with current applications 66 5.3 CASE STUDY ANALYSIS 67 5.3.1 CASE STUDY 1: LARSEN & TOUBRO INFOTECH FINANCIAL SERVICES TECHNOLOGIES INC. USED NEWGEN SOFTWARE’S SOLUTIONS 67 5.3.2 CASE STUDY 2: JOHN CARROLL UNIVERSITY DEPLOYED HYLAND’S ONBASE TO MANAGE PETITION PROCESS 68 5.3.3 CASE STUDY 3: LEGAL AID WESTERN AUSTRALIA USED OPENTEXT EXTENDED ECM TO MANAGE CONTENT 68 5.3.4 CASE STUDY 4: POWERSOUTH ENERGY COOPERATIVE DEPLOYED IBM’S SOLUTIONS FOR CONTENT MANAGEMENT 69 5.3.5 CASE STUDY 5: ASTRAZENECA USED MICRO FOCUS’ CONTENT MANAGER TO SIMPLIFY ARCHIVE PROCESS 69 5.3.6 CASE STUDY 6: MITANI DEPLOYED M-FILES’ SOLUTION TO MANAGE ITS WORKFLOWS 70 5.4 PORTER’S FIVE FORCES ANALYSIS 71 TABLE 4 PORTER’S FIVE FORCES ANALYSIS: CONTENT SERVICES PLATFORM MARKET 71 FIGURE 26 PORTER’S FIVE FORCES ANALYSIS: CONTENT SERVICES PLATFORM MARKET 71 5.4.1 THREAT OF NEW ENTRANTS 72 5.4.2 THREAT OF SUBSTITUTES 72 5.4.3 BARGAINING POWER OF SUPPLIERS 72 5.4.4 BARGAINING POWER OF BUYERS 72 5.4.5 INTENSITY OF COMPETITIVE RIVALRY 73 5.5 COVID-19-DRIVEN MARKET DYNAMICS 73 5.5.1 DRIVERS AND OPPORTUNITIES 74 5.5.2 RESTRAINTS AND CHALLENGES 74 5.6 TECHNOLOGICAL OUTLOOK 75 5.6.1 ARTIFICIAL INTELLIGENCE AND AUTOMATION 75 5.6.2 IOT TECHNOLOGY 76 5.6.3 AUGMENTED REALITY 76 5.6.4 BLOCKCHAIN TECHNOLOGY 77 5.7 PRICING ANALYSIS 77 TABLE 5 CONTENT SERVICES PLATFORM MARKET: PRICING LEVELS 78 FIGURE 27 CONTENT SERVICES PLATFORM: AVERAGE SELLING PRICE 79 5.8 VALUE CHAIN ANALYSIS 79 FIGURE 28 VALUE CHAIN ANALYSIS 80 5.9 ECOSYSTEM 80 TABLE 6 CONTENT SERVICES PLATFORM MARKET: ECOSYSTEM 80 5.10 PATENT ANALYSIS 81 TABLE 7 CONTENT SERVICES PLATFORM MARKET: PATENTS 81 TABLE 8 TOP 10 PATENT OWNERS (US) 83 FIGURE 29 TOP 10 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS 83 FIGURE 30 NUMBER OF PATENT DOCUMENTS PUBLISHED (2012-2021) 84 5.11 REGULATORY LANDSCAPE 84 5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 84 TABLE 9 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 84 TABLE 10 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 85 TABLE 11 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 86 TABLE 12 REST OF WORLD: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 88 5.11.2 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 89 5.11.3 GENERAL DATA PROTECTION REGULATION 89 5.11.4 SEC RULE 17A-4 90 5.11.5 ISO/IEC 27001 90 5.11.6 SYSTEM AND ORGANIZATION CONTROLS 2 TYPE II COMPLIANCE 90 5.11.7 FINANCIAL INDUSTRY REGULATORY AUTHORITY 90 5.11.8 FREEDOM OF INFORMATION ACT 90 5.11.9 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT PLAY 91 5.12 KEY CONFERENCES AND EVENTS IN 2022 91 TABLE 13 CONTENT SERVICES PLATFORM: DETAILED LIST OF CONFERENCES AND EVENTS 91 5.13 KEY STAKEHOLDERS & BUYING CRITERIA 92 5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS 92 FIGURE 31 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP BUSINESS FUNCTIONS 92 TABLE 14 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP BUSINESS FUNCTIONS (%) 92 FIGURE 32 BUYING PROCESS FOR TOP BUSINESS FUNCTIONS 93 5.13.2 BUYING CRITERIA 93 FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 93 TABLE 15 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 94 5.14 TRENDS/DISRUPTIONS IMPACTING BUYERS 94 FIGURE 34 CONTENT SERVICES PLATFORM MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 94 6 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT 96 6.1 INTRODUCTION 97 6.1.1 COMPONENT: CONTENT SERVICES PLATFORM MARKET DRIVERS 97 6.1.2 COMPONENT: COVID-19 IMPACT 97 FIGURE 35 SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 98 TABLE 16 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 98 TABLE 17 CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 98 6.2 SOLUTIONS 99 FIGURE 36 INFORMATION SECURITY & GOVERNANCE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 99 TABLE 18 CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 100 TABLE 19 CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 100 6.2.1 DOCUMENT & RECORD MANAGEMENT 100 6.2.1.1 Electronic way of storing data, easy to manage and monitor, to drive demand for document & record management 100 TABLE 20 DOCUMENT & RECORD MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 101 TABLE 21 DOCUMENT & RECORD MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 101 6.2.2 WORKFLOW MANAGEMENT 102 6.2.2.1 Need to run multiple tasks to create demand for case management solutions 102 TABLE 22 WORKFLOW MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 102 TABLE 23 WORKFLOW MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 102 6.2.3 DATA CAPTURE 103 6.2.3.1 Data capturing reaching new levels for technical improvement in AI to drive data capture solutions’ adoption 103 TABLE 24 DATA CAPTURE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 103 TABLE 25 DATA CAPTURE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 103 6.2.4 CASE MANAGEMENT 104 6.2.4.1 Growing need for managing business processes to create demand for case management solutions 104 TABLE 26 CASE MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 104 TABLE 27 CASE MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 104 6.2.5 INFORMATION SECURITY & GOVERNANCE 105 6.2.5.1 Growing awareness against data breaches to create need for information security & governance solutions 105 TABLE 28 INFORMATION SECURITY & GOVERNANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 105 TABLE 29 INFORMATION SECURITY & GOVERNANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 105 6.2.6 CONTENT REPORTING & ANALYTICS 106 6.2.6.1 Very complex and difficult data collection analyzing to drive adoption of content reporting & analytics solutions 106 TABLE 30 CONTENT REPORTING & ANALYTICS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 106 TABLE 31 CONTENT REPORTING & ANALYTICS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 106 6.2.7 OTHER SOLUTIONS 107 TABLE 32 OTHER SOLUTIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 107 TABLE 33 OTHER SOLUTIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 107 6.3 SERVICES 108 FIGURE 37 DEPLOYMENT & INTEGRATION SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 108 TABLE 34 CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 108 TABLE 35 CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 108 6.3.1 TRAINING & CONSULTING 109 6.3.1.1 Need to resolve business challenges to boost demand for training & consulting services 109 TABLE 36 TRAINING & CONSULTING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 109 TABLE 37 TRAINING & CONSULTING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 109 6.3.2 SUPPORT & MAINTENANCE 109 6.3.2.1 Client concerns regarding installed program to drive demand for support & maintenance services 109 TABLE 38 SUPPORT & MAINTENANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 110 TABLE 39 SUPPORT & MAINTENANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 110 6.3.3 DEPLOYMENT & INTEGRATION 110 6.3.3.1 Need for back-end integration to boost growth of deployment & integration services 110 TABLE 40 DEPLOYMENT & INTEGRATION: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 111 TABLE 41 DEPLOYMENT & INTEGRATION: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 111 7 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE 112 7.1 INTRODUCTION 113 7.1.1 DEPLOYMENT MODE: CONTENT SERVICES PLATFORM MARKET DRIVERS 113 7.1.2 DEPLOYMENT MODE: COVID-19 IMPACT 113 FIGURE 38 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 114 TABLE 42 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 114 TABLE 43 CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 114 7.2 ON-PREMISES 115 7.2.1 OVERCOMING SECURITY CONCERNS OVER SENSITIVE DATA TO DRIVE ON-PREMISES SOLUTIONS’ ADOPTION 115 TABLE 44 ON-PREMISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 115 TABLE 45 ON-PREMISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 115 7.3 CLOUD 116 7.3.1 COST-EFFECTIVENESS AND SCALABILITY TO BOOST ADOPTION OF CLOUD CONTENT SERVICES PLATFORM SOLUTIONS 116 TABLE 46 CLOUD: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 116 TABLE 47 CLOUD: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 117 8 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE 118 8.1 INTRODUCTION 119 8.1.1 ENTERPRISE SIZE: CONTENT SERVICES PLATFORM MARKET DRIVERS 119 8.1.2 ENTERPRISE SIZE: COVID-19 IMPACT 119 FIGURE 39 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 120 TABLE 48 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 120 TABLE 49 CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 120 8.2 LARGE ENTERPRISES 121 8.2.1 NEED FOR OPERATIONAL EFFICIENCIES TO CREATE CONTENT SERVICES PLATFORMS’ DEMAND AMONG LARGE ENTERPRISES 121 TABLE 50 LARGE ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 121 TABLE 51 LARGE ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 121 8.3 SMALL AND MEDIUM-SIZED ENTERPRISES 122 8.3.1 LACK OF RESOURCES AND STRINGENT MARKETING BUDGETS TO DRIVE CONTENT SERVICES PLATFORMS’ ADOPTION 122 TABLE 52 SMALL AND MEDIUM-SIZED ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 122 TABLE 53 SMALL AND MEDIUM-SIZED ENTERPRISES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 122 9 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION 123 9.1 INTRODUCTION 124 9.1.1 BUSINESS FUNCTION: CONTENT SERVICES PLATFORM MARKET DRIVERS 124 9.1.2 BUSINESS FUNCTION: COVID-19 IMPACT 124 FIGURE 40 HUMAN RESOURCES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 125 TABLE 54 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 125 TABLE 55 CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 125 9.2 HUMAN RESOURCES 126 9.2.1 MINIMIZED RISK WITH RECORDS MANAGEMENT TO DRIVE CONTENT SERVICES PLATFORM’S ADOPTION IN HUMAN RESOURCES OPERATIONS 126 TABLE 56 HUMAN RESOURCES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 126 TABLE 57 HUMAN RESOURCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 127 9.3 SALES & MARKETING 127 9.3.1 NEED FOR PREDICTIVE ANALYSIS TO DRIVE CONTENT SERVICES PLATFORM’S DEMAND IN SALES & MARKETING DEPARTMENT 127 TABLE 58 SALES & MARKETING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 128 TABLE 59 SALES & MARKETING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 128 9.4 ACCOUNTING & LEGAL 128 9.4.1 NEED FOR WORKFLOW AND BUSINESS PROCESS AUTOMATION TO DRIVE CONTENT SERVICES PLATFORM’S GROWTH 128 TABLE 60 ACCOUNTING & LEGAL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 129 TABLE 61 ACCOUNTING & LEGAL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 129 9.5 PROCUREMENT & SUPPLY CHAIN MANAGEMENT 130 9.5.1 NEED FOR CONTENT SYNDICATION AND INFORMATION MANAGEMENT TO DRIVE DEMAND FOR CONTENT SERVICES PLATFORMS 130 TABLE 62 PROCUREMENT & SUPPLY CHAIN MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 130 TABLE 63 PROCUREMENT & SUPPLY CHAIN MANAGEMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 130 10 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL 131 10.1 INTRODUCTION 132 10.1.1 VERTICAL: CONTENT SERVICES PLATFORM MARKET DRIVERS 132 10.1.2 VERTICAL: COVID-19 IMPACT 133 FIGURE 41 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 134 TABLE 64 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 135 TABLE 65 CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 135 10.2 BANKING, FINANCIAL SERVICES, & INSURANCE 136 10.2.1 INCREASING COMPANY OPERATIONS AND ENHANCING CUSTOMER SERVICE TO BOOST CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 136 TABLE 66 BANKING, FINANCIAL SERVICES, AND INSURANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 136 TABLE 67 BANKING, FINANCIAL SERVICES, AND INSURANCE: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 137 10.3 CONSUMER GOODS AND RETAIL 137 10.3.1 NEED TO DIGITIZE DATA AND MANAGE IT EFFICIENTLY TO ACCELERATE CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 137 TABLE 68 CONSUMER GOODS & RETAIL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 138 TABLE 69 CONSUMER GOODS & RETAIL: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 138 10.4 ENERGY & UTILITIES 138 10.4.1 RISING NEED TO MANAGE MASSIVE AMOUNTS OF MISSION-CRITICAL MATERIAL IN REAL TIME TO DRIVE SOLUTIONS’ ADOPTION 138 TABLE 70 ENERGY & UTILITIES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 139 TABLE 71 ENERGY & UTILITIES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 139 10.5 GOVERNMENT & PUBLIC SECTOR 139 10.5.1 GOVERNMENT BODIES TURNING TO LOW-CODE DEVELOPMENT PLATFORMS TO DRIVE SOLUTIONS’ ADOPTION 139 TABLE 72 GOVERNMENT & PUBLIC SECTOR: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 140 TABLE 73 GOVERNMENT & PUBLIC SECTOR: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 140 10.6 HEALTHCARE & LIFE SCIENCES 141 10.6.1 NEED TO IMPROVE PERFORMANCE AND OUTCOMES TO DRIVE ADOPTION OF CONTENT SERVICES PLATFORM SOLUTIONS 141 TABLE 74 HEALTHCARE & LIFE SCIENCES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 141 TABLE 75 HEALTHCARE & LIFE SCIENCES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 142 10.7 IT & ITES 142 10.7.1 DIGITALIZING BUSINESS PROCESSES TO MEET GROWING CUSTOMER DEMANDS TO DRIVE SOLUTIONS’ ADOPTION 142 TABLE 76 IT & ITES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 142 TABLE 77 IT & ITES: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 143 10.8 MANUFACTURING 143 10.8.1 DEVELOPING NEW APPROACHES TO IMPROVE DECISION-MAKING TO DRIVE CONTENT SERVICES PLATFORM SOLUTIONS’ ADOPTION 143 TABLE 78 MANUFACTURING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 144 TABLE 79 MANUFACTURING: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 144 10.9 MEDIA & ENTERTAINMENT 144 10.9.1 CLOUD ADOPTION ENABLES BUSINESSES TO EXPAND OPERATIONS AND ESTABLISH A DIGITAL WORKPLACE 144 TABLE 80 MEDIA & ENTERTAINMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 145 TABLE 81 MEDIA & ENTERTAINMENT: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 145 10.10 TELECOMMUNICATIONS 146 10.10.1 PROVIDING MULTIPLE ACCESSIBILITY IN SYSTEMS TO DRIVE CONTENT SERVICES PLATFORM SOLUTIONS' ADOPTION 146 TABLE 82 TELECOMMUNICATIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 146 TABLE 83 TELECOMMUNICATIONS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 147 10.11 OTHER VERTICALS 147 TABLE 84 OTHER VERTICALS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 148 TABLE 85 OTHER VERTICALS: CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 148 11 CONTENT SERVICES PLATFORM, BY REGION 149 11.1 INTRODUCTION 150 11.1.1 COVID-19 IMPACT 150 FIGURE 42 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 151 TABLE 86 CONTENT SERVICES PLATFORM MARKET, BY REGION, 2017–2021 (USD MILLION) 151 TABLE 87 CONTENT SERVICES PLATFORM MARKET, BY REGION, 2022–2027 (USD MILLION) 151 11.2 NORTH AMERICA 152 11.2.1 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET DRIVERS 152 11.2.2 NORTH AMERICA: COVID-19 IMPACT 153 FIGURE 43 NORTH AMERICA: MARKET SNAPSHOT 153 TABLE 88 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 154 TABLE 89 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 154 TABLE 90 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 154 TABLE 91 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 155 TABLE 92 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 155 TABLE 93 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 155 TABLE 94 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 156 TABLE 95 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 156 TABLE 96 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 156 TABLE 97 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 156 TABLE 98 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 157 TABLE 99 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 157 TABLE 100 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 157 TABLE 101 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 158 TABLE 102 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 158 TABLE 103 NORTH AMERICA: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 158 11.2.3 UNITED STATES 159 11.2.3.1 Increasing focus on adopting new technologies, innovation, and integration of various applications to drive market growth 159 TABLE 104 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 159 TABLE 105 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 159 TABLE 106 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 160 TABLE 107 UNITED STATES: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 160 11.2.4 CANADA 160 11.2.4.1 Cloud adoption and digital transformation to boost content services platform market growth in Canada 160 TABLE 108 CANADA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 160 TABLE 109 CANADA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 161 TABLE 110 CANADA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 161 TABLE 111 CANADA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 161 11.3 EUROPE 161 11.3.1 EUROPE: CONTENT SERVICES PLATFORM MARKET DRIVERS 162 11.3.2 EUROPE: COVID-19 IMPACT 162 TABLE 112 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 162 TABLE 113 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION)) 163 TABLE 114 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 163 TABLE 115 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 163 TABLE 116 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 164 TABLE 117 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 164 TABLE 118 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 164 TABLE 119 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 165 TABLE 120 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 165 TABLE 121 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 165 TABLE 122 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 165 TABLE 123 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 166 TABLE 124 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 166 TABLE 125 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 167 TABLE 126 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 167 TABLE 127 EUROPE: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 167 11.3.3 UNITED KINGDOM 168 11.3.3.1 Skilled workers, huge customer base, and cloud infrastructure to drive content services platforms’ adoption in UK 168 TABLE 128 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 168 TABLE 129 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 168 TABLE 130 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 169 TABLE 131 UNITED KINGDOM: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 169 11.3.4 GERMANY 169 11.3.4.1 Increased need to deliver better user interaction, intelligent content capture, and data classification to fuel market growth 169 TABLE 132 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 170 TABLE 133 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 170 TABLE 134 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 170 TABLE 135 GERMANY: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 170 11.3.5 FRANCE 171 11.3.5.1 Investment in public and private sectors for business growth to boost adoption of content services platform solutions in France 171 TABLE 136 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 171 TABLE 137 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 171 TABLE 138 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 171 TABLE 139 FRANCE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 172 11.3.6 REST OF EUROPE 172 TABLE 140 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 172 TABLE 141 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 172 TABLE 142 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 173 TABLE 143 REST OF EUROPE: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 173 11.4 ASIA PACIFIC 173 11.4.1 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET DRIVERS 174 11.4.2 ASIA PACIFIC: COVID-19 IMPACT 174 FIGURE 44 ASIA PACIFIC: MARKET SNAPSHOT 175 TABLE 144 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2017–2021 (USD MILLION) 175 TABLE 145 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 176 TABLE 146 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 176 TABLE 147 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 176 TABLE 148 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2017–2021 (USD MILLION) 177 TABLE 149 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY SERVICE, 2022–2027 (USD MILLION) 177 TABLE 150 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD MILLION) 177 TABLE 151 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 178 TABLE 152 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 178 TABLE 153 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 178 TABLE 154 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 178 TABLE 155 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 179 TABLE 156 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2017–2021 (USD MILLION) 179 TABLE 157 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 180 TABLE 158 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 180 TABLE 159 ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 181 11.4.3 CHINA 181 11.4.3.1 Huge customer base to increase demand for solutions in China 181 TABLE 160 CHINA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 181 TABLE 161 CHINA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 182 TABLE 162 CHINA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 182 TABLE 163 CHINA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 182 11.4.4 JAPAN 182 11.4.4.1 Being developed country and having technological advancement to drive market growth 182 TABLE 164 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 183 TABLE 165 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 183 TABLE 166 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 183 TABLE 167 JAPAN: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 184 11.4.5 AUSTRALIA AND NEW ZEALAND 184 11.4.5.1 Rising adoption of cloud-based services to increase growth opportunities of content services platform solutions in ANZ 184 TABLE 168 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 184 TABLE 169 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 184 TABLE 170 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 185 TABLE 171 AUSTRALIA AND NEW ZEALAND: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 185 11.4.6 INDIA 185 11.4.6.1 Initiatives taken by Indian government to adopt content services platform to drive market growth 185 TABLE 172 INDIA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 185 TABLE 173 INDIA: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 186 TABLE 174 INDIA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 186 TABLE 175 INDIA: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 186 11.4.7 REST OF ASIA PACIFIC 186 TABLE 176 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 187 TABLE 177 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 187 TABLE 178 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2017–2021 (USD MILLION) 187 TABLE 179 REST OF ASIA PACIFIC: CONTENT SERVICES PLATFORM MARKET, BY ENTERPRISE SIZE, 2022–2027 (USD MILLION) 187
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