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キューマネジメントシステムの市場規模と予測(2020年〜2030年)、世界および地域シェア、動向、成長機会分析レポート対象範囲:タイプ別(バーチャルキューイング、リニアキューイング)、コンポーネント別(ソリューション、サービス)、アプリケーション別(BFSI、病院、小売店舗、公共サービスプロバイダーと空港、レストラン、官公庁、その他)


Queue Management System Market Size and Forecasts (2020 - 2030), Global and Regional Share, Trends, and Growth Opportunity Analysis Report Coverage: By Type (Virtual Queuing and Linear Queuing), Component (Solution and Services), and Application (BFSI, Hospitals, Retail Outlets, Utility Service Providers and Airports, Restaurants, Government Offices, and Others)

キュー管理システム市場は、2022年には4億8,273万米ドルと評価され、2030年には7億3,897万米ドルに達すると予測されている。 人口の急速な増加は、病院、小売店、診療所、空港、その他の施設における顧客の待... もっと見る

 

 

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The Insight Partners
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2023年10月17日 US$4,550
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160 英語

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実際のレポートは英文のみでご納品いたします。


 

サマリー

キュー管理システム市場は、2022年には4億8,273万米ドルと評価され、2030年には7億3,897万米ドルに達すると予測されている。

人口の急速な増加は、病院、小売店、診療所、空港、その他の施設における顧客の待ち行列を増加させており、これが待ち行列管理システム市場の成長を促進する主な要因の1つとなっている。人口の増加により、整理されていない待ち行列が発生し、群衆の間にフラストレーションを引き起こし、サービスの質を悪化させている。また、ピーク時には行列が急増し、スタッフが手作業で行列を管理しようとするため、サービス品質が低下する。2022年1月のミッドランズ・テクニカル・カレッジのデータによると、企業はサービスの悪さや顧客の不満によって潜在顧客を失っている。同データによると、顧客サービスの低下は、長蛇の列、コスト削減戦略、顧客の要望の理解不足、成長のために顧客満足度を犠牲にすることなどが原因で、年間750億米ドルから1兆6000億米ドルもの損失をビジネスに与えていると推定されている。このような収益の損失は今後数年間で増加すると予測され、顧客の嗜好が競合他社の製品にシフトするため、潜在的な顧客を失うことになる。サービス・プロバイダーの間では、業種を問わず、サービス品質の向上が最も重要視されている。待ち行列を効率的に管理し、サービス品質を向上させる目的で、各サービスプロバイダーは待ち行列管理ソリューションを選択し、待ち行列管理システム市場の成長を後押ししている。

自動待ち行列システムによって、顧客は自分の都合に合わせて待ち行列の状況を確認することができ、待ち時間を他の作業に充てることができるため、待ち行列管理システム市場の成長を後押ししている。Wavetec社やQmatic社など、複数のサービス・プロバイダーが自動待ち行列管理システムを調達・設置しており、買い物客や顧客に次の利用しやすいカウンターに移動するよう自動的に要請している。これにより、ワークフローが楽になり、顧客の待ち時間が短縮され、スタッフと顧客の相互作用が改善されるため、サービスの質が向上する。このように、待ち行列管理システムのこうした利点は、業界を問わず多くのサービス・プロバイダーを惹きつけ、待ち行列管理システム市場の成長を牽引している。

旅客数が増加の一途をたどる中、空港では長蛇の列を管理するための革新的なソリューションに対する継続的な需要が課題となっている。国際航空運送協会(IATA)によると、2023年3月の航空輸送量は世界全体で52.4%増加し、これは消費者の間で旅行のための航空施設に対する嗜好が高まっていることを示している。空港は、発券カウンター、審査エリア、税関セクションで整理された待ち行列を維持するという大きな課題に直面している。そのため、旅客のスループットを緩和し、サービス効率と投資収益率(ROI)を向上させる高度なソリューションに対する需要が高まっている。その結果、空港では待ち行列管理システムの採用が増加している。このように、さまざまな部門におけるサービス品質向上への注目の高まりが、待ち行列管理システム市場の成長を後押ししている。

技術導入の面では、日本は世界で最も先進的な国のひとつと考えられている。企業も政府も、すでに待ち行列管理システムを大幅に採用している。星稜電機によると、日本のドコモショップは2015年に600以上の店舗でキュー管理システムを導入している。このような技術の早期導入は、さらに市場に有利な機会を提供している。さらに、先進技術の開発に継続的に注力する新興企業の増加が、キュー管理システム市場を牽引している。例えば、2020年1月、キューキューは日本に子会社QueQ Japan株式会社を設立した。同社は、日本の顧客にオンライン・キュー管理システムを提供することで、市場での存在感を高める目的で設立された。店舗におけるオンライン・キュー管理システムの採用拡大が、キュー管理システム市場の成長を促進すると予想されている。

Q-MATIC Group AB、Qminder Ltd、Q-nomy Inc、Skiplino、Wavetec、Aurionpro Solutions Ltd、Advantech Co Ltd、SEDCO Co Ltd、Lavi Industries、AKIS Technologies UABは、本レポートで紹介されている主要なキュー管理システム市場プレイヤーの一人である。この市場調査研究では、市場とそのエコシステムの全体像を把握するために、他のいくつかの主要なキュー管理システム市場プレイヤーを調査・分析しています。この調査レポートは、キュー管理システム市場の詳細な洞察を提供し、主要企業の成長戦略を支援します。

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目次

TABLE OF CONTENTS

1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Queue Management System Market Landscape
4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.3.1 List of Vendors in Value Chain:
5. Queue Management System Market - Key Industry Dynamics
5.1 Drivers
5.1.1 Rising Focus on Service Quality Enhancement in Various Sectors
5.1.2 Increasing Demand in Healthcare Sector
5.1.3 Increasing Adoption to Manage Customer Traffic and Retain Customers
5.2 Market Restraints
5.2.1 Tremendous Growth in E-commerce Worldwide
5.2.2 Evolution of Mobile Apps by BFSI Sector
5.3 Market Opportunities
5.3.1 Implementing Artificial Intelligence in Queue Management System
5.4 Future Trends
5.4.1 Escalating Demand for Virtual Queue System
5.5 Impact of Drivers and Restraints:
6. Queue Management System Market - Global Market Analysis
6.1 Queue Management System Market Overview
6.2 Queue Management System Market Revenue (US$ Million), 2022 – 2030
6.3 Queue Management System Market Forecast and Analysis
7. Queue Management System Market Analysis - Type
7.1 Virtual Queuing
7.1.1 Overview
7.1.2 Virtual Queuing Market Revenue and Forecasts To 2030 (US$ Million)
7.2 Linear Queuing
7.2.1 Overview
7.2.2 Linear Queuing Market Revenue and Forecasts To 2030 (US$ Million)
8. Queue Management System Market Analysis - Component
8.1 Solution
8.1.1 Overview
8.1.2 Solution Market Revenue and Forecasts To 2030 (US$ Million)
8.2 Services
8.2.1 Overview
8.2.2 Services Market Revenue and Forecasts To 2030 (US$ Million)
9. Queue Management System Market Analysis – Application
9.1 BFSI
9.1.1 Overview
9.1.2 BFSI Market Revenue and Forecasts To 2030 (US$ Million)
9.2 Hospitals
9.2.1 Overview
9.2.2 Hospitals Market Revenue and Forecasts To 2030 (US$ Million)
9.3 Retail Outlets
9.3.1 Overview
9.3.2 Retail Outlets Market Revenue and Forecasts To 2030 (US$ Million)
9.4 Utility Service Providers and Airports
9.4.1 Overview
9.4.2 Utility Service Providers and Airports Market Revenue and Forecasts To 2030 (US$ Million)
9.5 Restaurants
9.5.1 Overview
9.5.2 Restaurants Market Revenue and Forecasts To 2030 (US$ Million)
9.6 Government Offices
9.6.1 Overview
9.6.2 Government Offices Market Revenue and Forecasts To 2030 (US$ Million)
9.7 Others
9.7.1 Overview
9.7.2 Others Market Revenue and Forecasts To 2030 (US$ Million)
10. Queue Management System Market - Geographical Analysis
10.1 North America
10.1.1 North America Queue Management System Market Overview
10.1.2 North America Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.3 North America Queue Management System Market Breakdown by Type
10.1.3.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Type
10.1.4 North America Queue Management System Market Breakdown by Component
10.1.4.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Component
10.1.5 North America Queue Management System Market Breakdown by Application
10.1.5.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Application
10.1.6 North America Queue Management System Market Revenue and Forecasts and Analysis - By Countries
10.1.6.1 US Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.6.1.1 US Queue Management System Market Breakdown by Type
10.1.6.1.2 US Queue Management System Market Breakdown by Component
10.1.6.1.3 US Queue Management System Market Breakdown by Application
10.1.6.2 Canada Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.6.2.1 Canada Queue Management System Market Breakdown by Type
10.1.6.2.2 Canada Queue Management System Market Breakdown by Component
10.1.6.2.3 Canada Queue Management System Market Breakdown by Application
10.1.6.3 Mexico Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.6.3.1 Mexico Queue Management System Market Breakdown by Type
10.1.6.3.2 Mexico Queue Management System Market Breakdown by Component
10.1.6.3.3 Mexico Queue Management System Market Breakdown by Application
10.2 Europe
10.2.1 Europe Queue Management System Market Overview
10.2.2 Europe Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.3 Europe Queue Management System Market Breakdown by Type
10.2.3.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Type
10.2.4 Europe Queue Management System Market Breakdown by Component
10.2.4.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Component
10.2.5 Europe Queue Management System Market Breakdown by Application
10.2.5.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Application
10.2.6 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Countries
10.2.6.1 France Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.1.1 France Queue Management System Market Breakdown by Type
10.2.6.1.2 France Queue Management System Market Breakdown by Component
10.2.6.1.3 France Queue Management System Market Breakdown by Application
10.2.6.2 Germany Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.2.1 Germany Queue Management System Market Breakdown by Type
10.2.6.2.2 Germany Queue Management System Market Breakdown by Component
10.2.6.2.3 Germany Queue Management System Market Breakdown by Application
10.2.6.3 UK Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.3.1 UK Queue Management System Market Breakdown by Type
10.2.6.3.2 UK Queue Management System Market Breakdown by Component
10.2.6.3.3 UK Queue Management System Market Breakdown by Application
10.2.6.4 Italy Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.4.1 Italy Queue Management System Market Breakdown by Type
10.2.6.4.2 Italy Queue Management System Market Breakdown by Component
10.2.6.4.3 Italy Queue Management System Market Breakdown by Application
10.2.6.5 Russia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.5.1 Russia Queue Management System Market Breakdown by Type
10.2.6.5.2 Russia Queue Management System Market Breakdown by Component
10.2.6.5.3 Russia Queue Management System Market Breakdown by Application
10.2.6.6 Rest of Europe Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.6.1 Rest of Europe Queue Management System Market Breakdown by Type
10.2.6.6.2 Rest of Europe Queue Management System Market Breakdown by Component
10.2.6.6.3 Rest of Europe Queue Management System Market Breakdown by Application
10.3 Asia Pacific Queue Management System Market
10.3.1 Overview
10.3.2 Asia Pacific Queue Management System Market Revenue and Forecasts To 2030 (US$ Million)
10.3.3 Asia Pacific Queue Management System Market Breakdown by Type
10.3.3.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Type
10.3.4 Asia Pacific Queue Management System Market Breakdown by Component
10.3.4.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Component
10.3.5 Asia Pacific Queue Management System Market Breakdown by Application
10.3.5.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Application
10.3.6 Queue Management System Market Breakdown by Countries
10.3.6.1 Australia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.1.1 Australia Queue Management System Market Breakdown by Type
10.3.6.1.2 Australia Queue Management System Market Breakdown by Component
10.3.6.1.3 Australia Queue Management System Market Breakdown by Application
10.3.6.2 China Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.2.1 China Queue Management System Market Breakdown by Type
10.3.6.2.2 China Queue Management System Market Breakdown by Component
10.3.6.2.3 China Queue Management System Market Breakdown by Application
10.3.6.3 India Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.3.1 India Queue Management System Market Breakdown by Type
10.3.6.3.2 India Queue Management System Market Breakdown by Component
10.3.6.3.3 India Queue Management System Market Breakdown by Application
10.3.6.4 Japan Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.4.1 Japan Queue Management System Market Breakdown by Type
10.3.6.4.2 Japan Queue Management System Market Breakdown by Component
10.3.6.4.3 Japan Queue Management System Market Breakdown by Application
10.3.6.5 South Korea Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.5.1 South Korea Queue Management System Market Breakdown by Type
10.3.6.5.2 South Korea Queue Management System Market Breakdown by Component
10.3.6.5.3 South Korea Queue Management System Market Breakdown by Application
10.3.6.6 Rest of Asia Pacific Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.6.1 Rest of Asia Pacific Queue Management System Market Breakdown by Type
10.3.6.6.2 Rest of Asia Pacific Queue Management System Market Breakdown by Component
10.3.6.6.3 Rest of Asia Pacific Queue Management System Market Breakdown by Application
10.4 Middle East & Africa
10.4.1 Middle East & Africa Queue Management System Market Overview
10.4.2 Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Million)
10.4.3 Middle East & Africa Queue Management System Market Breakdown by Type
10.4.3.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Type
10.4.4 Middle East & Africa Queue Management System Market Breakdown by Component
10.4.4.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Component
10.4.5 Middle East & Africa Queue Management System Market Breakdown by Application
10.4.5.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Application
10.4.6 Middle East & Africa Queue Management System Market Revenue and Forecasts and Analysis - By Countries
10.4.6.1 South Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.4.6.1.1 South Africa Queue Management System Market Breakdown by Type
10.4.6.1.2 South Africa Queue Management System Market Breakdown by Component
10.4.6.1.3 South Africa Queue Management System Market Breakdown by Application
10.4.6.2 Saudi Arabia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.4.6.2.1 Saudi Arabia Queue Management System Market Breakdown by Type
10.4.6.2.2 Saudi Arabia Queue Management System Market Breakdown by Component
10.4.6.2.3 Saudi Arabia Queue Management System Market Breakdown by Application
10.4.6.3 UAE Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.4.6.3.1 UAE Queue Management System Market Breakdown by Type
10.4.6.3.2 UAE Queue Management System Market Breakdown by Component
10.4.6.3.3 UAE Queue Management System Market Breakdown by Application
10.4.6.4 Rest of Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.4.6.4.1 Rest of Middle East & Africa Queue Management System Market Breakdown by Type
10.4.6.4.2 Rest of Middle East & Africa Queue Management System Market Breakdown by Component
10.4.6.4.3 Rest of Middle East & Africa Queue Management System Market Breakdown by Application
10.5 South & Central America
10.5.1 South & Central America Queue Management System Market Overview
10.5.2 South & Central America Queue Management System Market Revenue and Forecasts to 2030 (US$ Million)
10.5.3 South & Central America Queue Management System Market Breakdown by Type
10.5.3.1 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Type
10.5.4 South & Central America Queue Management System Market Breakdown by Component
10.5.4.1 South & Central America Queue Management System Market and Forecasts and Analysis - By Component
10.5.5 South & Central America Queue Management System Market Breakdown by Application
10.5.5.1 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Application
10.5.6 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Countries
10.5.6.1 Brazil Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.5.6.1.1 Brazil Queue Management System Market Breakdown by Type
10.5.6.1.2 Brazil Queue Management System Market Breakdown by Component
10.5.6.1.3 Brazil Queue Management System Market Breakdown by Application
10.5.6.2 Argentina Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.5.6.2.1 Argentina Queue Management System Market Breakdown by Type
10.5.6.2.2 Argentina Queue Management System Market Breakdown by Component
10.5.6.2.3 Argentina Queue Management System Market Breakdown by Application
10.5.6.3 Rest of South & Central America Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.5.6.3.1 Rest of South & Central America Queue Management System Market Breakdown by Type
10.5.6.3.2 Rest of South & Central America Queue Management System Market Breakdown by Component
10.5.6.3.3 Rest of South & Central America Queue Management System Market Breakdown by Application
11. Queue Management System Market – Impact of COVID-19 Pandemic
11.1 Pre & Post Covid-19 Impact
12. Competitive Landscape
12.1 Heat Map Analysis By Key Players
12.2 Company Positioning & Concentration
13. Queue Management System Market Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
13.4 Mergers & Acquisitions
14. Company Profiles
14.1 Q-MATIC Group AB
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Qminder Ltd
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Q-nomy Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Skiplino
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Wavetec
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Aurionpro Solutions Ltd
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Advantech Co Ltd
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 SEDCO Co Ltd
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Lavi Industries
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 AKIS Technologies UAB
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 Word Index

 

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Summary

The Queue Management System Market was valued at US$ 482.73 million in 2022 and is expected to reach US$ 738.97 million by 2030; it is estimated to record a CAGR of 5.5% from 2022 to 2030.

The rapid growth in population is increasing customers queues in hospitals, retail shops, clinics, airports, and other facilities, which is one of the major factors fueling the growth of the queue management system market. The growing population has resulted an unorganized queue, which cause frustration among the crowd and deteriorate the service quality. In addition, at the time of peak business hours, the rush in the queue continues to surge, and this results in loss of service quality as the staff tries to manage the queue manually. According to Midlands Technical College data of January 2022, companies are losing their potential customers due to poor service and customer dissatisfaction. The data estimated that poor customer service incurred a loss on business, ranging from US$ 75 billion to US$ 1.6 trillion per year, owing to long queues, cost-cutting strategies, lack of understanding of customer desires, and sacrificing customer satisfaction for growth, among other issues. This loss in revenue is projected to increase in the coming years, which shifts customer preference to competitors’ products, thus resulting in the loss of potential customers. Offering enhanced service quality is of utmost importance among service providers, irrespective of the industry. With an objective to efficiently manage the queue and improve service quality, respective service providers opt for queue management solutions, boosting the growth of the queue management system market.

Automated queuing systems enable customers to check their queuing status at their convenience, which further allows them to utilize the waiting time on other work, propelling the growth of the queue management system market. Several service providers such as Wavetec, and Qmatic have procured and installed automated queue management systems, which automatically request shoppers/customers to move toward the next accessible counter. This eases the workflow, reduces customer waiting time, and improves staff and customer interaction, thereby upgrading the service quality. Thus, these benefits of the queue management system attract a significant number of service providers across industries, driving the growth of the queue management system market.

As the passenger count continues to escalate, airports are challenged with the continuous demand for innovative solutions to control long queues. Per the International Air Transport Association (IATA), in March 2023, air traffic increased by 52.4% globally, which indicates an increased preference for airways facilities among consumers for traveling. Airports face a significant challenge in maintaining an organized queue at the ticketing counter, screening area, and customs section. Hence, there is a high demand for sophisticated solutions that enable the easing of passenger throughput, thereby enhancing service efficiency and return on investment (ROI). As a result, the adoption of the queue management system is on the rise among airports. Thus, the rising focus on service quality enhancement in various sectors drives the queue management system market growth.

In terms of technology adoption, Japan is considered one of the most forefront countries in the world. Both businesses and governments have already adopted queue management systems significantly. According to Seiryo Electric, Docomo shops in Japan have implemented queue management systems in over 600 stores in 2015. The early adoption of such technologies further offers lucrative opportunities for the market. Additionally, a growing number of startups that are continuously focusing on developing advanced technologies are driving the queue management system market. For instance, in January 2020, Queue Q established its subsidiary QueQ Japan Co., Ltd. in Japan. The company was established with the aim of increasing its market presence by offering an online queuing system to customers in Japan. The growing adoption of online queue management systems in stores is anticipated to fuel the queue management system market growth.

Q-MATIC Group AB, Qminder Ltd, Q-nomy Inc, Skiplino, Wavetec, Aurionpro Solutions Ltd, Advantech Co Ltd, SEDCO Co Ltd, Lavi Industries, and AKIS Technologies UAB are among the key queue management system market players profiled in the report. Several other major queue management system market players were studied and analyzed during this market research study to get a holistic view of the market and its ecosystem. The queue management system market report provides detailed market insights, which helps the key players strategize their growth.



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Table of Contents

TABLE OF CONTENTS

1. Introduction
1.1 The Insight Partners Research Report Guidance
1.2 Market Segmentation
2. Executive Summary
2.1 Key Insights
2.2 Market Attractiveness
3. Research Methodology
3.1 Coverage
3.2 Secondary Research
3.3 Primary Research
4. Queue Management System Market Landscape
4.1 Overview
4.2 PEST Analysis
4.3 Ecosystem Analysis
4.3.1 List of Vendors in Value Chain:
5. Queue Management System Market - Key Industry Dynamics
5.1 Drivers
5.1.1 Rising Focus on Service Quality Enhancement in Various Sectors
5.1.2 Increasing Demand in Healthcare Sector
5.1.3 Increasing Adoption to Manage Customer Traffic and Retain Customers
5.2 Market Restraints
5.2.1 Tremendous Growth in E-commerce Worldwide
5.2.2 Evolution of Mobile Apps by BFSI Sector
5.3 Market Opportunities
5.3.1 Implementing Artificial Intelligence in Queue Management System
5.4 Future Trends
5.4.1 Escalating Demand for Virtual Queue System
5.5 Impact of Drivers and Restraints:
6. Queue Management System Market - Global Market Analysis
6.1 Queue Management System Market Overview
6.2 Queue Management System Market Revenue (US$ Million), 2022 – 2030
6.3 Queue Management System Market Forecast and Analysis
7. Queue Management System Market Analysis - Type
7.1 Virtual Queuing
7.1.1 Overview
7.1.2 Virtual Queuing Market Revenue and Forecasts To 2030 (US$ Million)
7.2 Linear Queuing
7.2.1 Overview
7.2.2 Linear Queuing Market Revenue and Forecasts To 2030 (US$ Million)
8. Queue Management System Market Analysis - Component
8.1 Solution
8.1.1 Overview
8.1.2 Solution Market Revenue and Forecasts To 2030 (US$ Million)
8.2 Services
8.2.1 Overview
8.2.2 Services Market Revenue and Forecasts To 2030 (US$ Million)
9. Queue Management System Market Analysis – Application
9.1 BFSI
9.1.1 Overview
9.1.2 BFSI Market Revenue and Forecasts To 2030 (US$ Million)
9.2 Hospitals
9.2.1 Overview
9.2.2 Hospitals Market Revenue and Forecasts To 2030 (US$ Million)
9.3 Retail Outlets
9.3.1 Overview
9.3.2 Retail Outlets Market Revenue and Forecasts To 2030 (US$ Million)
9.4 Utility Service Providers and Airports
9.4.1 Overview
9.4.2 Utility Service Providers and Airports Market Revenue and Forecasts To 2030 (US$ Million)
9.5 Restaurants
9.5.1 Overview
9.5.2 Restaurants Market Revenue and Forecasts To 2030 (US$ Million)
9.6 Government Offices
9.6.1 Overview
9.6.2 Government Offices Market Revenue and Forecasts To 2030 (US$ Million)
9.7 Others
9.7.1 Overview
9.7.2 Others Market Revenue and Forecasts To 2030 (US$ Million)
10. Queue Management System Market - Geographical Analysis
10.1 North America
10.1.1 North America Queue Management System Market Overview
10.1.2 North America Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.3 North America Queue Management System Market Breakdown by Type
10.1.3.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Type
10.1.4 North America Queue Management System Market Breakdown by Component
10.1.4.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Component
10.1.5 North America Queue Management System Market Breakdown by Application
10.1.5.1 North America Queue Management System Market Revenue and Forecasts To 2030 (US$ Mn) – By Application
10.1.6 North America Queue Management System Market Revenue and Forecasts and Analysis - By Countries
10.1.6.1 US Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.6.1.1 US Queue Management System Market Breakdown by Type
10.1.6.1.2 US Queue Management System Market Breakdown by Component
10.1.6.1.3 US Queue Management System Market Breakdown by Application
10.1.6.2 Canada Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.6.2.1 Canada Queue Management System Market Breakdown by Type
10.1.6.2.2 Canada Queue Management System Market Breakdown by Component
10.1.6.2.3 Canada Queue Management System Market Breakdown by Application
10.1.6.3 Mexico Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.1.6.3.1 Mexico Queue Management System Market Breakdown by Type
10.1.6.3.2 Mexico Queue Management System Market Breakdown by Component
10.1.6.3.3 Mexico Queue Management System Market Breakdown by Application
10.2 Europe
10.2.1 Europe Queue Management System Market Overview
10.2.2 Europe Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.3 Europe Queue Management System Market Breakdown by Type
10.2.3.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Type
10.2.4 Europe Queue Management System Market Breakdown by Component
10.2.4.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Component
10.2.5 Europe Queue Management System Market Breakdown by Application
10.2.5.1 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Application
10.2.6 Europe Queue Management System Market Revenue and Forecasts and Analysis - By Countries
10.2.6.1 France Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.1.1 France Queue Management System Market Breakdown by Type
10.2.6.1.2 France Queue Management System Market Breakdown by Component
10.2.6.1.3 France Queue Management System Market Breakdown by Application
10.2.6.2 Germany Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.2.1 Germany Queue Management System Market Breakdown by Type
10.2.6.2.2 Germany Queue Management System Market Breakdown by Component
10.2.6.2.3 Germany Queue Management System Market Breakdown by Application
10.2.6.3 UK Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.3.1 UK Queue Management System Market Breakdown by Type
10.2.6.3.2 UK Queue Management System Market Breakdown by Component
10.2.6.3.3 UK Queue Management System Market Breakdown by Application
10.2.6.4 Italy Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.4.1 Italy Queue Management System Market Breakdown by Type
10.2.6.4.2 Italy Queue Management System Market Breakdown by Component
10.2.6.4.3 Italy Queue Management System Market Breakdown by Application
10.2.6.5 Russia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.5.1 Russia Queue Management System Market Breakdown by Type
10.2.6.5.2 Russia Queue Management System Market Breakdown by Component
10.2.6.5.3 Russia Queue Management System Market Breakdown by Application
10.2.6.6 Rest of Europe Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.2.6.6.1 Rest of Europe Queue Management System Market Breakdown by Type
10.2.6.6.2 Rest of Europe Queue Management System Market Breakdown by Component
10.2.6.6.3 Rest of Europe Queue Management System Market Breakdown by Application
10.3 Asia Pacific Queue Management System Market
10.3.1 Overview
10.3.2 Asia Pacific Queue Management System Market Revenue and Forecasts To 2030 (US$ Million)
10.3.3 Asia Pacific Queue Management System Market Breakdown by Type
10.3.3.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Type
10.3.4 Asia Pacific Queue Management System Market Breakdown by Component
10.3.4.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Component
10.3.5 Asia Pacific Queue Management System Market Breakdown by Application
10.3.5.1 Asia Pacific Queue Management System Market Revenue and Forecasts and Analysis - By Application
10.3.6 Queue Management System Market Breakdown by Countries
10.3.6.1 Australia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.1.1 Australia Queue Management System Market Breakdown by Type
10.3.6.1.2 Australia Queue Management System Market Breakdown by Component
10.3.6.1.3 Australia Queue Management System Market Breakdown by Application
10.3.6.2 China Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.2.1 China Queue Management System Market Breakdown by Type
10.3.6.2.2 China Queue Management System Market Breakdown by Component
10.3.6.2.3 China Queue Management System Market Breakdown by Application
10.3.6.3 India Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.3.1 India Queue Management System Market Breakdown by Type
10.3.6.3.2 India Queue Management System Market Breakdown by Component
10.3.6.3.3 India Queue Management System Market Breakdown by Application
10.3.6.4 Japan Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.4.1 Japan Queue Management System Market Breakdown by Type
10.3.6.4.2 Japan Queue Management System Market Breakdown by Component
10.3.6.4.3 Japan Queue Management System Market Breakdown by Application
10.3.6.5 South Korea Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.5.1 South Korea Queue Management System Market Breakdown by Type
10.3.6.5.2 South Korea Queue Management System Market Breakdown by Component
10.3.6.5.3 South Korea Queue Management System Market Breakdown by Application
10.3.6.6 Rest of Asia Pacific Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.3.6.6.1 Rest of Asia Pacific Queue Management System Market Breakdown by Type
10.3.6.6.2 Rest of Asia Pacific Queue Management System Market Breakdown by Component
10.3.6.6.3 Rest of Asia Pacific Queue Management System Market Breakdown by Application
10.4 Middle East & Africa
10.4.1 Middle East & Africa Queue Management System Market Overview
10.4.2 Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Million)
10.4.3 Middle East & Africa Queue Management System Market Breakdown by Type
10.4.3.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Type
10.4.4 Middle East & Africa Queue Management System Market Breakdown by Component
10.4.4.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Component
10.4.5 Middle East & Africa Queue Management System Market Breakdown by Application
10.4.5.1 Middle East & Africa Queue Management System Market and Forecasts and Analysis - By Application
10.4.6 Middle East & Africa Queue Management System Market Revenue and Forecasts and Analysis - By Countries
10.4.6.1 South Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.4.6.1.1 South Africa Queue Management System Market Breakdown by Type
10.4.6.1.2 South Africa Queue Management System Market Breakdown by Component
10.4.6.1.3 South Africa Queue Management System Market Breakdown by Application
10.4.6.2 Saudi Arabia Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.4.6.2.1 Saudi Arabia Queue Management System Market Breakdown by Type
10.4.6.2.2 Saudi Arabia Queue Management System Market Breakdown by Component
10.4.6.2.3 Saudi Arabia Queue Management System Market Breakdown by Application
10.4.6.3 UAE Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.4.6.3.1 UAE Queue Management System Market Breakdown by Type
10.4.6.3.2 UAE Queue Management System Market Breakdown by Component
10.4.6.3.3 UAE Queue Management System Market Breakdown by Application
10.4.6.4 Rest of Middle East & Africa Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.4.6.4.1 Rest of Middle East & Africa Queue Management System Market Breakdown by Type
10.4.6.4.2 Rest of Middle East & Africa Queue Management System Market Breakdown by Component
10.4.6.4.3 Rest of Middle East & Africa Queue Management System Market Breakdown by Application
10.5 South & Central America
10.5.1 South & Central America Queue Management System Market Overview
10.5.2 South & Central America Queue Management System Market Revenue and Forecasts to 2030 (US$ Million)
10.5.3 South & Central America Queue Management System Market Breakdown by Type
10.5.3.1 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Type
10.5.4 South & Central America Queue Management System Market Breakdown by Component
10.5.4.1 South & Central America Queue Management System Market and Forecasts and Analysis - By Component
10.5.5 South & Central America Queue Management System Market Breakdown by Application
10.5.5.1 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Application
10.5.6 South & Central America Queue Management System Market Revenue and Forecasts and Analysis - By Countries
10.5.6.1 Brazil Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.5.6.1.1 Brazil Queue Management System Market Breakdown by Type
10.5.6.1.2 Brazil Queue Management System Market Breakdown by Component
10.5.6.1.3 Brazil Queue Management System Market Breakdown by Application
10.5.6.2 Argentina Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.5.6.2.1 Argentina Queue Management System Market Breakdown by Type
10.5.6.2.2 Argentina Queue Management System Market Breakdown by Component
10.5.6.2.3 Argentina Queue Management System Market Breakdown by Application
10.5.6.3 Rest of South & Central America Queue Management System Market Revenue and Forecasts to 2030 (US$ Mn)
10.5.6.3.1 Rest of South & Central America Queue Management System Market Breakdown by Type
10.5.6.3.2 Rest of South & Central America Queue Management System Market Breakdown by Component
10.5.6.3.3 Rest of South & Central America Queue Management System Market Breakdown by Application
11. Queue Management System Market – Impact of COVID-19 Pandemic
11.1 Pre & Post Covid-19 Impact
12. Competitive Landscape
12.1 Heat Map Analysis By Key Players
12.2 Company Positioning & Concentration
13. Queue Management System Market Industry Landscape
13.1 Overview
13.2 Market Initiative
13.3 Product Development
13.4 Mergers & Acquisitions
14. Company Profiles
14.1 Q-MATIC Group AB
14.1.1 Key Facts
14.1.2 Business Description
14.1.3 Products and Services
14.1.4 Financial Overview
14.1.5 SWOT Analysis
14.1.6 Key Developments
14.2 Qminder Ltd
14.2.1 Key Facts
14.2.2 Business Description
14.2.3 Products and Services
14.2.4 Financial Overview
14.2.5 SWOT Analysis
14.2.6 Key Developments
14.3 Q-nomy Inc
14.3.1 Key Facts
14.3.2 Business Description
14.3.3 Products and Services
14.3.4 Financial Overview
14.3.5 SWOT Analysis
14.3.6 Key Developments
14.4 Skiplino
14.4.1 Key Facts
14.4.2 Business Description
14.4.3 Products and Services
14.4.4 Financial Overview
14.4.5 SWOT Analysis
14.4.6 Key Developments
14.5 Wavetec
14.5.1 Key Facts
14.5.2 Business Description
14.5.3 Products and Services
14.5.4 Financial Overview
14.5.5 SWOT Analysis
14.5.6 Key Developments
14.6 Aurionpro Solutions Ltd
14.6.1 Key Facts
14.6.2 Business Description
14.6.3 Products and Services
14.6.4 Financial Overview
14.6.5 SWOT Analysis
14.6.6 Key Developments
14.7 Advantech Co Ltd
14.7.1 Key Facts
14.7.2 Business Description
14.7.3 Products and Services
14.7.4 Financial Overview
14.7.5 SWOT Analysis
14.7.6 Key Developments
14.8 SEDCO Co Ltd
14.8.1 Key Facts
14.8.2 Business Description
14.8.3 Products and Services
14.8.4 Financial Overview
14.8.5 SWOT Analysis
14.8.6 Key Developments
14.9 Lavi Industries
14.9.1 Key Facts
14.9.2 Business Description
14.9.3 Products and Services
14.9.4 Financial Overview
14.9.5 SWOT Analysis
14.9.6 Key Developments
14.10 AKIS Technologies UAB
14.10.1 Key Facts
14.10.2 Business Description
14.10.3 Products and Services
14.10.4 Financial Overview
14.10.5 SWOT Analysis
14.10.6 Key Developments
15. Appendix
15.1 Word Index

 

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