Summary

Voice Analytics Market
The voice analytics market was valued at $1.3 billion in 2023 and is projected to reach $6.7 billion by 2032, growing at a CAGR of 19.6% from 2024 to 2032.
Voice analytics is a technology that involves the usage of techniques such as speech recognition, natural language processing, and machine learning to interpret & extract meaningful insights or patterns from spoken language. The key roles performed by voice analytics include processing audio data, assessing sentiment, transcribing spoken content, and understanding behavioral patterns. The major areas where voice analytics finds applications include customer support, marketing, compliance & risk management, and security & surveillance.

Increase in focus on enhancing the customer experience and upsurge in customer service operations are the key drivers of the voice analytics market. In addition, rise in the adoption of smart devices & virtual assistants such as Alexa and Google Assistant augments the development of the market. As AI and ML algorithms continue to expand their horizons across several industries, the trend of integrating the algorithms into voice analytics is acquiring prominent traction. The predictive capabilities of AI improve the features of voice analytics, including speech recognition, sentiment analysis, and real-time transcription.

However, the inaccuracy of the voice analytics system in certain environments such as noisy backgrounds or during the assessment of different dialects & accents limits its utility and hampers the development of the market. On the contrary, increase in the usage of voice analytics in the healthcare industry is presenting lucrative opportunities for the market. Voice analytics technology is reshaping the delivery of healthcare by assisting in different operations such as voice-based electronic health records (EHRs), clinical documentation, improving physicians’ workflow, and assessing patient-provider interactions during consultations. For instance, according to an article by Advanced Data Systems Corporation—a healthcare automation solutions company— to accelerate administrative functions, the adoption of voice-based EHRs has increased by approximately 30% in 2024.

Segment Review
The voice analytics market is segmented into component, enterprise size, deployment mode, application, industry vertical, and region. On the basis of component, the market is bifurcated into solution and services. Depending on enterprise size, it is classified into large enterprises and small- & medium-sized enterprises. As per deployment mode, it is classified into on-premise and cloud. Depending on application, it is categorized into customer experience management, call monitoring & summarization, agent performance monitoring, sales & marketing management, risk & compliance management, sentiment analysis, and others. By industry vertical, it is segregated into BFSI, retail, IT & telecom, healthcare, government, manufacturing, and others. Region wise, it is analyzed across North America, Europe, Asia-Pacific, Latin America, and MEA.

Key Findings
On the basis of component, the solution segment held the highest market share in 2023.
Depending on enterprise size, the large enterprises segment dominated the market in 2023.
As per deployment mode, the on-premise segment acquired a notable stake in the market in 2023.
Depending on application, the customer experience management segment was the highest shareholder in 2023.
By industry vertical, the BFSI segment accounted for a significant market share in 2023.
Region wise, North America was the highest revenue generator in 2023.
Competition Analysis
The major players in the global voice analytics market include Micro Focus International PLC, Google LLC, Amazon Web Services (AWS), Genesys Telecommunications, Avaya Inc., Verint System Inc., CallMiner, Nexidia, Nice Systems, and Calabrio. These major players have adopted various key development strategies such as business expansion, new product launches, and partnerships to strengthen their foothold in the competitive market.

Additional benefits you will get with this purchase are:
● Quarterly Update and* (only available with a corporate license, on listed price)
● 5 additional Company Profile of client Choice pre- or Post-purchase, as a free update.
● Free Upcoming Version on the Purchase of Five and Enterprise User License.
● 16 analyst hours of support* (post-purchase, if you find additional data requirements upon review of the report, you may receive support amounting to 16 analyst hours to solve questions, and post-sale queries)
● 15% Free Customization* (in case the scope or segment of the report does not match your requirements, 15% is equivalent to 3 working days of free work, applicable once)
● Free data Pack on the Five and Enterprise User License. (Excel version of the report)
● Free Updated report if the report is 6-12 months old or older.
● 24-hour priority response*
● Free Industry updates and white papers.

Possible Customization with this report (with additional cost and timeline, please talk to the sales executive to know more)
● End user preferences and pain points
● Industry life cycle assessment, by region
● Product Benchmarking / Product specification and applications
● Product Life Cycles
● Scenario Analysis & Growth Trend Comparison
● Technology Trend Analysis
● Go To Market Strategy
● Market share analysis of players by products/segments
● New Product Development/ Product Matrix of Key Players
● Pain Point Analysis
● Regulatory Guidelines
● Strategic Recommendations
● Additional company profiles with specific to client's interest
● Additional country or region analysis- market size and forecast
● Brands Share Analysis
● Criss-cross segment analysis- market size and forecast
● Expanded list for Company Profiles
● Historic market data
● Market share analysis of players at global/region/country level
● SWOT Analysis
Key Market Segments
By Component
● Solution
● Services
By Enterprise Size
● Large Enterprises
● Small and Medium-sized Enterprises
By Deployment Mode
● On-premise
● Cloud
By Application
● Customer Experience Management
● Call Monitoring and Summarization
● Agent Performance Monitoring
● Sales and Marketing Management
● Risk and Compliance Management
● Sentiment Analysis
● Others
By Industry Vertical
● BFSI
● Retail
● IT and Telecom
● Healthcare
● Government
● Manufacturing
● Others
By Region
● North America
○ U.S.
○ Canada
● Europe
○ France
○ Germany
○ Italy
○ Spain
○ UK
○ Rest of Europe
● Asia-Pacific
○ China
○ Japan
○ India
○ South Korea
○ Australia
○ Rest of Asia-Pacific
● Latin America
○ Brazil
○ Colombia
○ Argentina
○ Rest of Latin America
● MEA
○ Saudi Arabia
○ South Africa
○ UAE
○ Rest of MEA
● Key Market Players
○ Micro Focus International PLC
○ Google LLC
○ Amazon Web Services (AWS)
○ Genesys Telecommunications
○ Avaya Inc.
○ Verint System Inc.
○ CallMiner
○ Nexidia
○ Nice Systems
○ Calabrio

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Table of Contents

CHAPTER 1: INTRODUCTION
1.1. Report Description
1.2. Key Market Segments
1.3. Key Benefits
1.4. Research Methodology
1.4.1. Primary Research
1.4.2. Secondary Research
1.4.3. Analyst Tools and Models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO Perspective
CHAPTER 3: MARKET LANDSCAPE
3.1. Market Definition and Scope
3.2. Key Findings
3.2.1. Top Investment Pockets
3.2.2. Top Winning Strategies
3.3. Porter's Five Forces Analysis
3.3.1. Bargaining Power of Suppliers
3.3.2. Threat of New Entrants
3.3.3. Threat of Substitutes
3.3.4. Competitive Rivalry
3.3.5. Bargaining Power among Buyers
3.4. Market Dynamics
3.4.1. Drivers
3.4.2. Restraints
3.4.3. Opportunities
CHAPTER 4: VOICE ANALYTICS MARKET, BY COMPONENT
4.1. Market Overview
4.1.1 Market Size and Forecast, By Component
4.2. Solution
4.2.1. Key Market Trends, Growth Factors and Opportunities
4.2.2. Market Size and Forecast, By Region
4.2.3. Market Share Analysis, By Country
4.3. Services
4.3.1. Key Market Trends, Growth Factors and Opportunities
4.3.2. Market Size and Forecast, By Region
4.3.3. Market Share Analysis, By Country
CHAPTER 5: VOICE ANALYTICS MARKET, BY ENTERPRISE SIZE
5.1. Market Overview
5.1.1 Market Size and Forecast, By Enterprise Size
5.2. Large Enterprises
5.2.1. Key Market Trends, Growth Factors and Opportunities
5.2.2. Market Size and Forecast, By Region
5.2.3. Market Share Analysis, By Country
5.3. Small And Medium-sized Enterprises
5.3.1. Key Market Trends, Growth Factors and Opportunities
5.3.2. Market Size and Forecast, By Region
5.3.3. Market Share Analysis, By Country
CHAPTER 6: VOICE ANALYTICS MARKET, BY DEPLOYMENT MODE
6.1. Market Overview
6.1.1 Market Size and Forecast, By Deployment Mode
6.2. On-premise
6.2.1. Key Market Trends, Growth Factors and Opportunities
6.2.2. Market Size and Forecast, By Region
6.2.3. Market Share Analysis, By Country
6.3. Cloud
6.3.1. Key Market Trends, Growth Factors and Opportunities
6.3.2. Market Size and Forecast, By Region
6.3.3. Market Share Analysis, By Country
CHAPTER 7: VOICE ANALYTICS MARKET, BY APPLICATION
7.1. Market Overview
7.1.1 Market Size and Forecast, By Application
7.2. Customer Experience Management
7.2.1. Key Market Trends, Growth Factors and Opportunities
7.2.2. Market Size and Forecast, By Region
7.2.3. Market Share Analysis, By Country
7.3. Call Monitoring And Summarization
7.3.1. Key Market Trends, Growth Factors and Opportunities
7.3.2. Market Size and Forecast, By Region
7.3.3. Market Share Analysis, By Country
7.4. Agent Performance Monitoring
7.4.1. Key Market Trends, Growth Factors and Opportunities
7.4.2. Market Size and Forecast, By Region
7.4.3. Market Share Analysis, By Country
7.5. Sales And Marketing Management
7.5.1. Key Market Trends, Growth Factors and Opportunities
7.5.2. Market Size and Forecast, By Region
7.5.3. Market Share Analysis, By Country
7.6. Risk And Compliance Management
7.6.1. Key Market Trends, Growth Factors and Opportunities
7.6.2. Market Size and Forecast, By Region
7.6.3. Market Share Analysis, By Country
7.7. Sentiment Analysis
7.7.1. Key Market Trends, Growth Factors and Opportunities
7.7.2. Market Size and Forecast, By Region
7.7.3. Market Share Analysis, By Country
7.8. Others
7.8.1. Key Market Trends, Growth Factors and Opportunities
7.8.2. Market Size and Forecast, By Region
7.8.3. Market Share Analysis, By Country
CHAPTER 8: VOICE ANALYTICS MARKET, BY INDUSTRY VERTICAL
8.1. Market Overview
8.1.1 Market Size and Forecast, By Industry Vertical
8.2. BFSI
8.2.1. Key Market Trends, Growth Factors and Opportunities
8.2.2. Market Size and Forecast, By Region
8.2.3. Market Share Analysis, By Country
8.3. Retail
8.3.1. Key Market Trends, Growth Factors and Opportunities
8.3.2. Market Size and Forecast, By Region
8.3.3. Market Share Analysis, By Country
8.4. IT And Telecom
8.4.1. Key Market Trends, Growth Factors and Opportunities
8.4.2. Market Size and Forecast, By Region
8.4.3. Market Share Analysis, By Country
8.5. Healthcare
8.5.1. Key Market Trends, Growth Factors and Opportunities
8.5.2. Market Size and Forecast, By Region
8.5.3. Market Share Analysis, By Country
8.6. Government
8.6.1. Key Market Trends, Growth Factors and Opportunities
8.6.2. Market Size and Forecast, By Region
8.6.3. Market Share Analysis, By Country
8.7. Manufacturing
8.7.1. Key Market Trends, Growth Factors and Opportunities
8.7.2. Market Size and Forecast, By Region
8.7.3. Market Share Analysis, By Country
8.8. Others
8.8.1. Key Market Trends, Growth Factors and Opportunities
8.8.2. Market Size and Forecast, By Region
8.8.3. Market Share Analysis, By Country
CHAPTER 9: VOICE ANALYTICS MARKET, BY REGION
9.1. Market Overview
9.1.1 Market Size and Forecast, By Region
9.2. North America
9.2.1. Key Market Trends and Opportunities
9.2.2. Market Size and Forecast, By Component
9.2.3. Market Size and Forecast, By Enterprise Size
9.2.4. Market Size and Forecast, By Deployment Mode
9.2.5. Market Size and Forecast, By Application
9.2.6. Market Size and Forecast, By Industry Vertical
9.2.7. Market Size and Forecast, By Country
9.2.8. U.S. Voice Analytics Market
9.2.8.1. Market Size and Forecast, By Component
9.2.8.2. Market Size and Forecast, By Enterprise Size
9.2.8.3. Market Size and Forecast, By Deployment Mode
9.2.8.4. Market Size and Forecast, By Application
9.2.8.5. Market Size and Forecast, By Industry Vertical
9.2.9. Canada Voice Analytics Market
9.2.9.1. Market Size and Forecast, By Component
9.2.9.2. Market Size and Forecast, By Enterprise Size
9.2.9.3. Market Size and Forecast, By Deployment Mode
9.2.9.4. Market Size and Forecast, By Application
9.2.9.5. Market Size and Forecast, By Industry Vertical
9.3. Europe
9.3.1. Key Market Trends and Opportunities
9.3.2. Market Size and Forecast, By Component
9.3.3. Market Size and Forecast, By Enterprise Size
9.3.4. Market Size and Forecast, By Deployment Mode
9.3.5. Market Size and Forecast, By Application
9.3.6. Market Size and Forecast, By Industry Vertical
9.3.7. Market Size and Forecast, By Country
9.3.8. France Voice Analytics Market
9.3.8.1. Market Size and Forecast, By Component
9.3.8.2. Market Size and Forecast, By Enterprise Size
9.3.8.3. Market Size and Forecast, By Deployment Mode
9.3.8.4. Market Size and Forecast, By Application
9.3.8.5. Market Size and Forecast, By Industry Vertical
9.3.9. Germany Voice Analytics Market
9.3.9.1. Market Size and Forecast, By Component
9.3.9.2. Market Size and Forecast, By Enterprise Size
9.3.9.3. Market Size and Forecast, By Deployment Mode
9.3.9.4. Market Size and Forecast, By Application
9.3.9.5. Market Size and Forecast, By Industry Vertical
9.3.10. Italy Voice Analytics Market
9.3.10.1. Market Size and Forecast, By Component
9.3.10.2. Market Size and Forecast, By Enterprise Size
9.3.10.3. Market Size and Forecast, By Deployment Mode
9.3.10.4. Market Size and Forecast, By Application
9.3.10.5. Market Size and Forecast, By Industry Vertical
9.3.11. Spain Voice Analytics Market
9.3.11.1. Market Size and Forecast, By Component
9.3.11.2. Market Size and Forecast, By Enterprise Size
9.3.11.3. Market Size and Forecast, By Deployment Mode
9.3.11.4. Market Size and Forecast, By Application
9.3.11.5. Market Size and Forecast, By Industry Vertical
9.3.12. UK Voice Analytics Market
9.3.12.1. Market Size and Forecast, By Component
9.3.12.2. Market Size and Forecast, By Enterprise Size
9.3.12.3. Market Size and Forecast, By Deployment Mode
9.3.12.4. Market Size and Forecast, By Application
9.3.12.5. Market Size and Forecast, By Industry Vertical
9.3.13. Rest Of Europe Voice Analytics Market
9.3.13.1. Market Size and Forecast, By Component
9.3.13.2. Market Size and Forecast, By Enterprise Size
9.3.13.3. Market Size and Forecast, By Deployment Mode
9.3.13.4. Market Size and Forecast, By Application
9.3.13.5. Market Size and Forecast, By Industry Vertical
9.4. Asia-Pacific
9.4.1. Key Market Trends and Opportunities
9.4.2. Market Size and Forecast, By Component
9.4.3. Market Size and Forecast, By Enterprise Size
9.4.4. Market Size and Forecast, By Deployment Mode
9.4.5. Market Size and Forecast, By Application
9.4.6. Market Size and Forecast, By Industry Vertical
9.4.7. Market Size and Forecast, By Country
9.4.8. China Voice Analytics Market
9.4.8.1. Market Size and Forecast, By Component
9.4.8.2. Market Size and Forecast, By Enterprise Size
9.4.8.3. Market Size and Forecast, By Deployment Mode
9.4.8.4. Market Size and Forecast, By Application
9.4.8.5. Market Size and Forecast, By Industry Vertical
9.4.9. Japan Voice Analytics Market
9.4.9.1. Market Size and Forecast, By Component
9.4.9.2. Market Size and Forecast, By Enterprise Size
9.4.9.3. Market Size and Forecast, By Deployment Mode
9.4.9.4. Market Size and Forecast, By Application
9.4.9.5. Market Size and Forecast, By Industry Vertical
9.4.10. India Voice Analytics Market
9.4.10.1. Market Size and Forecast, By Component
9.4.10.2. Market Size and Forecast, By Enterprise Size
9.4.10.3. Market Size and Forecast, By Deployment Mode
9.4.10.4. Market Size and Forecast, By Application
9.4.10.5. Market Size and Forecast, By Industry Vertical
9.4.11. South Korea Voice Analytics Market
9.4.11.1. Market Size and Forecast, By Component
9.4.11.2. Market Size and Forecast, By Enterprise Size
9.4.11.3. Market Size and Forecast, By Deployment Mode
9.4.11.4. Market Size and Forecast, By Application
9.4.11.5. Market Size and Forecast, By Industry Vertical
9.4.12. Australia Voice Analytics Market
9.4.12.1. Market Size and Forecast, By Component
9.4.12.2. Market Size and Forecast, By Enterprise Size
9.4.12.3. Market Size and Forecast, By Deployment Mode
9.4.12.4. Market Size and Forecast, By Application
9.4.12.5. Market Size and Forecast, By Industry Vertical
9.4.13. Rest of Asia-Pacific Voice Analytics Market
9.4.13.1. Market Size and Forecast, By Component
9.4.13.2. Market Size and Forecast, By Enterprise Size
9.4.13.3. Market Size and Forecast, By Deployment Mode
9.4.13.4. Market Size and Forecast, By Application
9.4.13.5. Market Size and Forecast, By Industry Vertical
9.5. Latin America
9.5.1. Key Market Trends and Opportunities
9.5.2. Market Size and Forecast, By Component
9.5.3. Market Size and Forecast, By Enterprise Size
9.5.4. Market Size and Forecast, By Deployment Mode
9.5.5. Market Size and Forecast, By Application
9.5.6. Market Size and Forecast, By Industry Vertical
9.5.7. Market Size and Forecast, By Country
9.5.8. Brazil Voice Analytics Market
9.5.8.1. Market Size and Forecast, By Component
9.5.8.2. Market Size and Forecast, By Enterprise Size
9.5.8.3. Market Size and Forecast, By Deployment Mode
9.5.8.4. Market Size and Forecast, By Application
9.5.8.5. Market Size and Forecast, By Industry Vertical
9.5.9. Colombia Voice Analytics Market
9.5.9.1. Market Size and Forecast, By Component
9.5.9.2. Market Size and Forecast, By Enterprise Size
9.5.9.3. Market Size and Forecast, By Deployment Mode
9.5.9.4. Market Size and Forecast, By Application
9.5.9.5. Market Size and Forecast, By Industry Vertical
9.5.10. Argentina Voice Analytics Market
9.5.10.1. Market Size and Forecast, By Component
9.5.10.2. Market Size and Forecast, By Enterprise Size
9.5.10.3. Market Size and Forecast, By Deployment Mode
9.5.10.4. Market Size and Forecast, By Application
9.5.10.5. Market Size and Forecast, By Industry Vertical
9.5.11. REST oF Latin America Voice Analytics Market
9.5.11.1. Market Size and Forecast, By Component
9.5.11.2. Market Size and Forecast, By Enterprise Size
9.5.11.3. Market Size and Forecast, By Deployment Mode
9.5.11.4. Market Size and Forecast, By Application
9.5.11.5. Market Size and Forecast, By Industry Vertical
9.6. MEA
9.6.1. Key Market Trends and Opportunities
9.6.2. Market Size and Forecast, By Component
9.6.3. Market Size and Forecast, By Enterprise Size
9.6.4. Market Size and Forecast, By Deployment Mode
9.6.5. Market Size and Forecast, By Application
9.6.6. Market Size and Forecast, By Industry Vertical
9.6.7. Market Size and Forecast, By Country
9.6.8. Saudi Arabia Voice Analytics Market
9.6.8.1. Market Size and Forecast, By Component
9.6.8.2. Market Size and Forecast, By Enterprise Size
9.6.8.3. Market Size and Forecast, By Deployment Mode
9.6.8.4. Market Size and Forecast, By Application
9.6.8.5. Market Size and Forecast, By Industry Vertical
9.6.9. South Africa Voice Analytics Market
9.6.9.1. Market Size and Forecast, By Component
9.6.9.2. Market Size and Forecast, By Enterprise Size
9.6.9.3. Market Size and Forecast, By Deployment Mode
9.6.9.4. Market Size and Forecast, By Application
9.6.9.5. Market Size and Forecast, By Industry Vertical
9.6.10. UAE Voice Analytics Market
9.6.10.1. Market Size and Forecast, By Component
9.6.10.2. Market Size and Forecast, By Enterprise Size
9.6.10.3. Market Size and Forecast, By Deployment Mode
9.6.10.4. Market Size and Forecast, By Application
9.6.10.5. Market Size and Forecast, By Industry Vertical
9.6.11. Rest Of Mea Voice Analytics Market
9.6.11.1. Market Size and Forecast, By Component
9.6.11.2. Market Size and Forecast, By Enterprise Size
9.6.11.3. Market Size and Forecast, By Deployment Mode
9.6.11.4. Market Size and Forecast, By Application
9.6.11.5. Market Size and Forecast, By Industry Vertical
CHAPTER 10: COMPETITIVE LANDSCAPE
10.1. Introduction
10.2. Top Winning Strategies
10.3. Product Mapping Of Top 10 Player
10.4. Competitive Dashboard
10.5. Competitive Heatmap
10.6. Top Player Positioning, 2023
CHAPTER 11: COMPANY PROFILES
11.1. Micro Focus International PLC
11.1.1. Company Overview
11.1.2. Key Executives
11.1.3. Company Snapshot
11.1.4. Operating Business Segments
11.1.5. Product Portfolio
11.1.6. Business Performance
11.1.7. Key Strategic Moves and Developments
11.2. Google LLC
11.2.1. Company Overview
11.2.2. Key Executives
11.2.3. Company Snapshot
11.2.4. Operating Business Segments
11.2.5. Product Portfolio
11.2.6. Business Performance
11.2.7. Key Strategic Moves and Developments
11.3. Amazon Web Services (AWS)
11.3.1. Company Overview
11.3.2. Key Executives
11.3.3. Company Snapshot
11.3.4. Operating Business Segments
11.3.5. Product Portfolio
11.3.6. Business Performance
11.3.7. Key Strategic Moves and Developments
11.4. Genesys Telecommunications
11.4.1. Company Overview
11.4.2. Key Executives
11.4.3. Company Snapshot
11.4.4. Operating Business Segments
11.4.5. Product Portfolio
11.4.6. Business Performance
11.4.7. Key Strategic Moves and Developments
11.5. Avaya Inc.
11.5.1. Company Overview
11.5.2. Key Executives
11.5.3. Company Snapshot
11.5.4. Operating Business Segments
11.5.5. Product Portfolio
11.5.6. Business Performance
11.5.7. Key Strategic Moves and Developments
11.6. Verint System Inc.
11.6.1. Company Overview
11.6.2. Key Executives
11.6.3. Company Snapshot
11.6.4. Operating Business Segments
11.6.5. Product Portfolio
11.6.6. Business Performance
11.6.7. Key Strategic Moves and Developments
11.7. CallMiner
11.7.1. Company Overview
11.7.2. Key Executives
11.7.3. Company Snapshot
11.7.4. Operating Business Segments
11.7.5. Product Portfolio
11.7.6. Business Performance
11.7.7. Key Strategic Moves and Developments
11.8. Nexidia
11.8.1. Company Overview
11.8.2. Key Executives
11.8.3. Company Snapshot
11.8.4. Operating Business Segments
11.8.5. Product Portfolio
11.8.6. Business Performance
11.8.7. Key Strategic Moves and Developments
11.9. Nice Systems
11.9.1. Company Overview
11.9.2. Key Executives
11.9.3. Company Snapshot
11.9.4. Operating Business Segments
11.9.5. Product Portfolio
11.9.6. Business Performance
11.9.7. Key Strategic Moves and Developments
11.10. Calabrio
11.10.1. Company Overview
11.10.2. Key Executives
11.10.3. Company Snapshot
11.10.4. Operating Business Segments
11.10.5. Product Portfolio
11.10.6. Business Performance
11.10.7. Key Strategic Moves and Developments