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銀行向けCRMソフトウェア市場：提供形態別（ソリューション、サービス）、展開形態別（オンプレミス、クラウド）、用途別（顧客サービス、顧客経験管理、CRM分析、マーケティングオートメーション、Salesforceオートメーション、その他）：2021年～2031年の世界的な機会分析と産業予測Banking CRM Software Market By Offering (Solution, Service), By Deployment Mode (On-Premises, Cloud), By Application (Customer Service, Customer Experience Management, CRM Analytics, Marketing Automation, Salesforce Automation, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031 銀行顧客関係管理（CRM）ソフトウェアは、銀行が顧客中心の戦略を実践することで、付加価値の高いマーケティング活動を開始し、収益を高め、一流の顧客サービスを提供できるように支援するものです。また、銀行向... もっと見る
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サマリー銀行顧客関係管理（CRM）ソフトウェアは、銀行が顧客中心の戦略を実践することで、付加価値の高いマーケティング活動を開始し、収益を高め、一流の顧客サービスを提供できるように支援するものです。また、銀行向けCRMソフトウェアは、顧客中心のビジネスモデルの確立、コミュニケーションのパーソナライズ、デジタルインタラクションの強化、部門間コミュニケーションの解決、さらには銀行代理店の生産性の向上など、銀行を支援することができる。銀行CRMソフトウェアの採用は、より良い顧客サービスの提供や、銀行の自動フィードや自動請求機能など他のウェブベースのプログラムとの統合を目指す中小企業の傾向が強まった結果、拡大しました。また、自動化されたバンキングCRMソフトウェアに対する需要の高まりや、モノのインターネット（IoT）＆クラウドベースのサービスに対する受け入れの増加も、世界のバンキングCRMソフトウェア市場の拡大を後押ししています。しかし、このソフトウェアを既存のシステムに組み込むために必要な高い導入・統合コストが、市場成長の妨げとなる要因の一つとなっています。一方、人工知能（AI）、機械学習（ML）、ロボティック・プロセス・オートメーション（RPA）などの先進技術をソフトウェアに統合することで、今後数年間は市場の成長を促進すると予想されます。また、銀行向けCRMソフトウェアのシステムUIの絶え間ない改善により、今後、市場に有利な機会が生まれると予想されます。 銀行向けCRMソフトウェア市場は、提供形態、導入形態、アプリケーション、地域に区分されます。提供形態によって、市場はソリューションとサービスに区別されます。展開モードにより、オンプレミスとクラウドに細分化されます。アプリケーション別では、カスタマーサービス、顧客経験管理、CRM分析、マーケティングオートメーション、ソーシャルメディアモニタリング、その他に分類されます。地域別では、北米、欧州、アジア太平洋、LAMEAで分析されています。 銀行向けCRMソフトウェア市場の分析には、Salesforce, Inc.、SugarCRM Inc.、Microsoft、Oracle、LeadSquared、Pegasystems Inc.、Claritysoft、Zoho Corporation Pvt.Ltd. 、HubSpot、KAPTUREといった市場で活動するトップ企業も含まれています。これらのプレーヤーは、市場浸透度を高め、銀行CRMソフトウェア業界における地位を強化するために様々な戦略を採用しています。 ステークホルダーにとっての主なメリット 本調査では、銀行向けCRMソフトウェアの世界市場を詳細に分析し、現在の動向と将来予測を示して、差し迫った投資ポケットを説明します。 主要な促進要因、阻害要因、機会、およびそれらが銀行向けCRMソフトウェアの世界市場規模に与える影響分析に関する情報を提供しています。 ポーターのファイブフォース分析により、業界におけるバイヤーやサプライヤーの影響力を明らかにします。 銀行向けCRMソフトウェアの世界市場について、2021年から2031年までの定量的な分析を行い、市場の可能性を判断しています。 主要な市場セグメント 提供することで 解決策 サービス デプロイメントモード別 オンプレミスの場合 クラウド アプリケーション別 カスタマー・サービス カスタマーエクスペリエンスマネジメント CRMアナリティクス マーケティングオートメーション セールスフォース・オートメーション その他 地域別 北アメリカ 米国 カナダ ヨーロッパ イギリス ドイツ フランス イタリア スペイン 欧州以外の地域 アジア・パシフィック 中国 日本 インド オーストラリア 韓国 その他のアジア太平洋地域 ラメア ラテンアメリカ 中近東 アフリカ 主要な市場関係者 株式会社セールスフォース シュガーCRM Inc. マイクロソフト オラクル リードスクェア ペガシスシステムズ株式会社 Zoho Corporation Pvt.Ltd. クラリティソフト・テクノロジーズ 株式会社ハブスポット ○HubSpot, Inc. KAPTURE 目次CHAPTER 1: INTRODUCTION1.1. Report description 1.2. Key market segments 1.3. Key benefits to the stakeholders 1.4. Research Methodology 1.4.1. Primary research 1.4.2. Secondary research 1.4.3. Analyst tools and models CHAPTER 2: EXECUTIVE SUMMARY 2.1. CXO Perspective CHAPTER 3: MARKET OVERVIEW 3.1. Market definition and scope 3.2. Key findings 3.2.1. Top impacting factors 3.2.2. Top investment pockets 3.3. Porter’s five forces analysis 3.3.1. High to moderate bargaining power of suppliers 3.3.2. High to low bargaining power of buyers 3.3.3. Moderate to high threat of substitutes 3.3.4. High threat of new entrants 3.3.5. Moderate to high intensity of rivalry 3.4. Market dynamics 3.4.1. Drivers 3.4.1.1. High demand for banking CRM to enhance customer experience 3.4.1.2. High bank productivity and profitability 3.4.1.3. Better segmentation and customer retention 3.4.2. Restraints 3.4.2.1. Security issues with the CRM software 3.4.2.2. High cost of implementation of CRM 3.4.2.3. Lack of trained and qualified staff 3.4.3. Opportunities 3.4.3.1. Integration of AI, ML, and BI in banking CRM software 3.5. COVID-19 Impact Analysis on the market CHAPTER 4: BANKING CRM SOFTWARE MARKET, BY OFFERING 4.1. Overview 4.1.1. Market size and forecast 4.2. Solution 4.2.1. Key market trends, growth factors and opportunities 4.2.2. Market size and forecast, by region 4.2.3. Market share analysis by country 4.3. Service 4.3.1. Key market trends, growth factors and opportunities 4.3.2. Market size and forecast, by region 4.3.3. Market share analysis by country CHAPTER 5: BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE 5.1. Overview 5.1.1. Market size and forecast 5.2. On-Premises 5.2.1. Key market trends, growth factors and opportunities 5.2.2. Market size and forecast, by region 5.2.3. Market share analysis by country 5.3. Cloud 5.3.1. Key market trends, growth factors and opportunities 5.3.2. Market size and forecast, by region 5.3.3. Market share analysis by country CHAPTER 6: BANKING CRM SOFTWARE MARKET, BY APPLICATION 6.1. Overview 6.1.1. Market size and forecast 6.2. Customer Service 6.2.1. Key market trends, growth factors and opportunities 6.2.2. Market size and forecast, by region 6.2.3. Market share analysis by country 6.3. Customer Experience Management 6.3.1. Key market trends, growth factors and opportunities 6.3.2. Market size and forecast, by region 6.3.3. Market share analysis by country 6.4. CRM Analytics 6.4.1. Key market trends, growth factors and opportunities 6.4.2. Market size and forecast, by region 6.4.3. Market share analysis by country 6.5. Marketing Automation 6.5.1. Key market trends, growth factors and opportunities 6.5.2. Market size and forecast, by region 6.5.3. Market share analysis by country 6.6. Salesforce Automation 6.6.1. Key market trends, growth factors and opportunities 6.6.2. Market size and forecast, by region 6.6.3. Market share analysis by country 6.7. Others 6.7.1. Key market trends, growth factors and opportunities 6.7.2. Market size and forecast, by region 6.7.3. Market share analysis by country CHAPTER 7: BANKING CRM SOFTWARE MARKET, BY REGION 7.1. Overview 7.1.1. Market size and forecast By Region 7.2. North America 7.2.1. Key trends and opportunities 7.2.2. Market size and forecast, by Offering 7.2.3. Market size and forecast, by Deployment Mode 7.2.4. Market size and forecast, by Application 7.2.5. Market size and forecast, by country 7.2.5.1. U.S. 7.2.5.1.1. Key market trends, growth factors and opportunities 7.2.5.1.2. Market size and forecast, by Offering 7.2.5.1.3. Market size and forecast, by Deployment Mode 7.2.5.1.4. Market size and forecast, by Application 7.2.5.2. Canada 7.2.5.2.1. Key market trends, growth factors and opportunities 7.2.5.2.2. Market size and forecast, by Offering 7.2.5.2.3. Market size and forecast, by Deployment Mode 7.2.5.2.4. Market size and forecast, by Application 7.3. Europe 7.3.1. Key trends and opportunities 7.3.2. Market size and forecast, by Offering 7.3.3. Market size and forecast, by Deployment Mode 7.3.4. Market size and forecast, by Application 7.3.5. Market size and forecast, by country 7.3.5.1. UK 7.3.5.1.1. Key market trends, growth factors and opportunities 7.3.5.1.2. Market size and forecast, by Offering 7.3.5.1.3. Market size and forecast, by Deployment Mode 7.3.5.1.4. Market size and forecast, by Application 7.3.5.2. Germany 7.3.5.2.1. Key market trends, growth factors and opportunities 7.3.5.2.2. Market size and forecast, by Offering 7.3.5.2.3. Market size and forecast, by Deployment Mode 7.3.5.2.4. Market size and forecast, by Application 7.3.5.3. France 7.3.5.3.1. Key market trends, growth factors and opportunities 7.3.5.3.2. Market size and forecast, by Offering 7.3.5.3.3. Market size and forecast, by Deployment Mode 7.3.5.3.4. Market size and forecast, by Application 7.3.5.4. Italy 7.3.5.4.1. Key market trends, growth factors and opportunities 7.3.5.4.2. Market size and forecast, by Offering 7.3.5.4.3. Market size and forecast, by Deployment Mode 7.3.5.4.4. Market size and forecast, by Application 7.3.5.5. Spain 7.3.5.5.1. Key market trends, growth factors and opportunities 7.3.5.5.2. Market size and forecast, by Offering 7.3.5.5.3. Market size and forecast, by Deployment Mode 7.3.5.5.4. Market size and forecast, by Application 7.3.5.6. Rest of Europe 7.3.5.6.1. Key market trends, growth factors and opportunities 7.3.5.6.2. Market size and forecast, by Offering 7.3.5.6.3. Market size and forecast, by Deployment Mode 7.3.5.6.4. Market size and forecast, by Application 7.4. Asia-Pacific 7.4.1. Key trends and opportunities 7.4.2. Market size and forecast, by Offering 7.4.3. Market size and forecast, by Deployment Mode 7.4.4. Market size and forecast, by Application 7.4.5. Market size and forecast, by country 7.4.5.1. China 7.4.5.1.1. Key market trends, growth factors and opportunities 7.4.5.1.2. Market size and forecast, by Offering 7.4.5.1.3. Market size and forecast, by Deployment Mode 7.4.5.1.4. Market size and forecast, by Application 7.4.5.2. Japan 7.4.5.2.1. Key market trends, growth factors and opportunities 7.4.5.2.2. Market size and forecast, by Offering 7.4.5.2.3. Market size and forecast, by Deployment Mode 7.4.5.2.4. Market size and forecast, by Application 7.4.5.3. India 7.4.5.3.1. Key market trends, growth factors and opportunities 7.4.5.3.2. Market size and forecast, by Offering 7.4.5.3.3. Market size and forecast, by Deployment Mode 7.4.5.3.4. Market size and forecast, by Application 7.4.5.4. Australia 7.4.5.4.1. Key market trends, growth factors and opportunities 7.4.5.4.2. Market size and forecast, by Offering 7.4.5.4.3. Market size and forecast, by Deployment Mode 7.4.5.4.4. Market size and forecast, by Application 7.4.5.5. South Korea 7.4.5.5.1. Key market trends, growth factors and opportunities 7.4.5.5.2. Market size and forecast, by Offering 7.4.5.5.3. Market size and forecast, by Deployment Mode 7.4.5.5.4. Market size and forecast, by Application 7.4.5.6. Rest of Asia-Pacific 7.4.5.6.1. Key market trends, growth factors and opportunities 7.4.5.6.2. Market size and forecast, by Offering 7.4.5.6.3. Market size and forecast, by Deployment Mode 7.4.5.6.4. Market size and forecast, by Application 7.5. LAMEA 7.5.1. Key trends and opportunities 7.5.2. Market size and forecast, by Offering 7.5.3. Market size and forecast, by Deployment Mode 7.5.4. Market size and forecast, by Application 7.5.5. Market size and forecast, by country 7.5.5.1. Latin America 7.5.5.1.1. Key market trends, growth factors and opportunities 7.5.5.1.2. Market size and forecast, by Offering 7.5.5.1.3. Market size and forecast, by Deployment Mode 7.5.5.1.4. Market size and forecast, by Application 7.5.5.2. Middle East 7.5.5.2.1. Key market trends, growth factors and opportunities 7.5.5.2.2. Market size and forecast, by Offering 7.5.5.2.3. Market size and forecast, by Deployment Mode 7.5.5.2.4. Market size and forecast, by Application 7.5.5.3. Africa 7.5.5.3.1. Key market trends, growth factors and opportunities 7.5.5.3.2. Market size and forecast, by Offering 7.5.5.3.3. Market size and forecast, by Deployment Mode 7.5.5.3.4. Market size and forecast, by Application CHAPTER 8: COMPETITIVE LANDSCAPE 8.1. Introduction 8.2. Top winning strategies 8.3. Product Mapping of Top 10 Player 8.4. Competitive Dashboard 8.5. Competitive Heatmap 8.6. Top player positioning, 2021 CHAPTER 9: COMPANY PROFILES 9.1. Salesforce, Inc. 9.1.1. Company overview 9.1.2. Key Executives 9.1.3. Company snapshot 9.1.4. Operating business segments 9.1.5. Product portfolio 9.1.6. Business performance 9.1.7. Key strategic moves and developments 9.2. SugarCRM Inc. 9.2.1. Company overview 9.2.2. Key Executives 9.2.3. Company snapshot 9.2.4. Operating business segments 9.2.5. Product portfolio 9.3. Microsoft 9.3.1. Company overview 9.3.2. Key Executives 9.3.3. Company snapshot 9.3.4. Operating business segments 9.3.5. Product portfolio 9.3.6. Business performance 9.4. Oracle 9.4.1. Company overview 9.4.2. Key Executives 9.4.3. Company snapshot 9.4.4. Operating business segments 9.4.5. Product portfolio 9.5. LeadSquared 9.5.1. Company overview 9.5.2. Key Executives 9.5.3. Company snapshot 9.5.4. Operating business segments 9.5.5. Product portfolio 9.6. Pegasystems Inc. 9.6.1. Company overview 9.6.2. Key Executives 9.6.3. Company snapshot 9.6.4. Operating business segments 9.6.5. Product portfolio 9.6.6. Business performance 9.6.7. Key strategic moves and developments 9.7. Zoho Corporation Pvt. Ltd. 9.7.1. Company overview 9.7.2. Key Executives 9.7.3. Company snapshot 9.7.4. Operating business segments 9.7.5. Product portfolio 9.8. Claritysoft Technologies 9.8.1. Company overview 9.8.2. Key Executives 9.8.3. Company snapshot 9.8.4. Operating business segments 9.8.5. Product portfolio 9.9. HubSpot, Inc. 9.9.1. Company overview 9.9.2. Key Executives 9.9.3. Company snapshot 9.9.4. Operating business segments 9.9.5. Product portfolio 9.9.6. Key strategic moves and developments 9.10. KAPTURE 9.10.1. Company overview 9.10.2. Key Executives 9.10.3. Company snapshot 9.10.4. Operating business segments 9.10.5. Product portfolio 9.10.6. Key strategic moves and developments
SummaryBanking customer relationship management (CRM) software assists banks in putting customer-centric strategies into practice so that they can start value-added marketing initiatives, boost revenues, and provide first-rate customer service. A banking CRM software can also assist banks in establishing a customer-centric business model, personalizing communications, enhancing digital interactions, resolving inter-departmental communications, and even increasing the productivity of banking agents. Table of ContentsCHAPTER 1: INTRODUCTION1.1. Report description 1.2. Key market segments 1.3. Key benefits to the stakeholders 1.4. Research Methodology 1.4.1. Primary research 1.4.2. Secondary research 1.4.3. Analyst tools and models CHAPTER 2: EXECUTIVE SUMMARY 2.1. CXO Perspective CHAPTER 3: MARKET OVERVIEW 3.1. Market definition and scope 3.2. Key findings 3.2.1. Top impacting factors 3.2.2. Top investment pockets 3.3. Porter’s five forces analysis 3.3.1. High to moderate bargaining power of suppliers 3.3.2. High to low bargaining power of buyers 3.3.3. Moderate to high threat of substitutes 3.3.4. High threat of new entrants 3.3.5. Moderate to high intensity of rivalry 3.4. Market dynamics 3.4.1. Drivers 3.4.1.1. High demand for banking CRM to enhance customer experience 3.4.1.2. High bank productivity and profitability 3.4.1.3. Better segmentation and customer retention 3.4.2. Restraints 3.4.2.1. Security issues with the CRM software 3.4.2.2. High cost of implementation of CRM 3.4.2.3. Lack of trained and qualified staff 3.4.3. Opportunities 3.4.3.1. Integration of AI, ML, and BI in banking CRM software 3.5. COVID-19 Impact Analysis on the market CHAPTER 4: BANKING CRM SOFTWARE MARKET, BY OFFERING 4.1. Overview 4.1.1. Market size and forecast 4.2. Solution 4.2.1. Key market trends, growth factors and opportunities 4.2.2. Market size and forecast, by region 4.2.3. Market share analysis by country 4.3. Service 4.3.1. Key market trends, growth factors and opportunities 4.3.2. Market size and forecast, by region 4.3.3. Market share analysis by country CHAPTER 5: BANKING CRM SOFTWARE MARKET, BY DEPLOYMENT MODE 5.1. Overview 5.1.1. Market size and forecast 5.2. On-Premises 5.2.1. Key market trends, growth factors and opportunities 5.2.2. Market size and forecast, by region 5.2.3. Market share analysis by country 5.3. Cloud 5.3.1. Key market trends, growth factors and opportunities 5.3.2. Market size and forecast, by region 5.3.3. Market share analysis by country CHAPTER 6: BANKING CRM SOFTWARE MARKET, BY APPLICATION 6.1. Overview 6.1.1. Market size and forecast 6.2. Customer Service 6.2.1. Key market trends, growth factors and opportunities 6.2.2. Market size and forecast, by region 6.2.3. Market share analysis by country 6.3. Customer Experience Management 6.3.1. Key market trends, growth factors and opportunities 6.3.2. Market size and forecast, by region 6.3.3. Market share analysis by country 6.4. CRM Analytics 6.4.1. Key market trends, growth factors and opportunities 6.4.2. Market size and forecast, by region 6.4.3. Market share analysis by country 6.5. Marketing Automation 6.5.1. Key market trends, growth factors and opportunities 6.5.2. Market size and forecast, by region 6.5.3. Market share analysis by country 6.6. Salesforce Automation 6.6.1. Key market trends, growth factors and opportunities 6.6.2. Market size and forecast, by region 6.6.3. Market share analysis by country 6.7. Others 6.7.1. Key market trends, growth factors and opportunities 6.7.2. Market size and forecast, by region 6.7.3. Market share analysis by country CHAPTER 7: BANKING CRM SOFTWARE MARKET, BY REGION 7.1. Overview 7.1.1. Market size and forecast By Region 7.2. North America 7.2.1. Key trends and opportunities 7.2.2. Market size and forecast, by Offering 7.2.3. Market size and forecast, by Deployment Mode 7.2.4. Market size and forecast, by Application 7.2.5. Market size and forecast, by country 7.2.5.1. U.S. 7.2.5.1.1. Key market trends, growth factors and opportunities 7.2.5.1.2. Market size and forecast, by Offering 7.2.5.1.3. Market size and forecast, by Deployment Mode 7.2.5.1.4. Market size and forecast, by Application 7.2.5.2. Canada 7.2.5.2.1. Key market trends, growth factors and opportunities 7.2.5.2.2. Market size and forecast, by Offering 7.2.5.2.3. Market size and forecast, by Deployment Mode 7.2.5.2.4. Market size and forecast, by Application 7.3. Europe 7.3.1. Key trends and opportunities 7.3.2. Market size and forecast, by Offering 7.3.3. Market size and forecast, by Deployment Mode 7.3.4. Market size and forecast, by Application 7.3.5. Market size and forecast, by country 7.3.5.1. UK 7.3.5.1.1. Key market trends, growth factors and opportunities 7.3.5.1.2. Market size and forecast, by Offering 7.3.5.1.3. Market size and forecast, by Deployment Mode 7.3.5.1.4. Market size and forecast, by Application 7.3.5.2. Germany 7.3.5.2.1. Key market trends, growth factors and opportunities 7.3.5.2.2. Market size and forecast, by Offering 7.3.5.2.3. Market size and forecast, by Deployment Mode 7.3.5.2.4. Market size and forecast, by Application 7.3.5.3. France 7.3.5.3.1. Key market trends, growth factors and opportunities 7.3.5.3.2. Market size and forecast, by Offering 7.3.5.3.3. Market size and forecast, by Deployment Mode 7.3.5.3.4. Market size and forecast, by Application 7.3.5.4. Italy 7.3.5.4.1. Key market trends, growth factors and opportunities 7.3.5.4.2. Market size and forecast, by Offering 7.3.5.4.3. Market size and forecast, by Deployment Mode 7.3.5.4.4. Market size and forecast, by Application 7.3.5.5. Spain 7.3.5.5.1. Key market trends, growth factors and opportunities 7.3.5.5.2. Market size and forecast, by Offering 7.3.5.5.3. Market size and forecast, by Deployment Mode 7.3.5.5.4. Market size and forecast, by Application 7.3.5.6. Rest of Europe 7.3.5.6.1. Key market trends, growth factors and opportunities 7.3.5.6.2. Market size and forecast, by Offering 7.3.5.6.3. Market size and forecast, by Deployment Mode 7.3.5.6.4. Market size and forecast, by Application 7.4. Asia-Pacific 7.4.1. Key trends and opportunities 7.4.2. Market size and forecast, by Offering 7.4.3. Market size and forecast, by Deployment Mode 7.4.4. Market size and forecast, by Application 7.4.5. Market size and forecast, by country 7.4.5.1. China 7.4.5.1.1. Key market trends, growth factors and opportunities 7.4.5.1.2. Market size and forecast, by Offering 7.4.5.1.3. Market size and forecast, by Deployment Mode 7.4.5.1.4. Market size and forecast, by Application 7.4.5.2. Japan 7.4.5.2.1. Key market trends, growth factors and opportunities 7.4.5.2.2. Market size and forecast, by Offering 7.4.5.2.3. Market size and forecast, by Deployment Mode 7.4.5.2.4. Market size and forecast, by Application 7.4.5.3. India 7.4.5.3.1. Key market trends, growth factors and opportunities 7.4.5.3.2. Market size and forecast, by Offering 7.4.5.3.3. Market size and forecast, by Deployment Mode 7.4.5.3.4. Market size and forecast, by Application 7.4.5.4. Australia 7.4.5.4.1. Key market trends, growth factors and opportunities 7.4.5.4.2. Market size and forecast, by Offering 7.4.5.4.3. Market size and forecast, by Deployment Mode 7.4.5.4.4. Market size and forecast, by Application 7.4.5.5. South Korea 7.4.5.5.1. Key market trends, growth factors and opportunities 7.4.5.5.2. Market size and forecast, by Offering 7.4.5.5.3. Market size and forecast, by Deployment Mode 7.4.5.5.4. Market size and forecast, by Application 7.4.5.6. Rest of Asia-Pacific 7.4.5.6.1. Key market trends, growth factors and opportunities 7.4.5.6.2. Market size and forecast, by Offering 7.4.5.6.3. Market size and forecast, by Deployment Mode 7.4.5.6.4. Market size and forecast, by Application 7.5. LAMEA 7.5.1. Key trends and opportunities 7.5.2. Market size and forecast, by Offering 7.5.3. Market size and forecast, by Deployment Mode 7.5.4. Market size and forecast, by Application 7.5.5. Market size and forecast, by country 7.5.5.1. Latin America 7.5.5.1.1. Key market trends, growth factors and opportunities 7.5.5.1.2. Market size and forecast, by Offering 7.5.5.1.3. Market size and forecast, by Deployment Mode 7.5.5.1.4. Market size and forecast, by Application 7.5.5.2. Middle East 7.5.5.2.1. Key market trends, growth factors and opportunities 7.5.5.2.2. Market size and forecast, by Offering 7.5.5.2.3. Market size and forecast, by Deployment Mode 7.5.5.2.4. Market size and forecast, by Application 7.5.5.3. Africa 7.5.5.3.1. Key market trends, growth factors and opportunities 7.5.5.3.2. Market size and forecast, by Offering 7.5.5.3.3. Market size and forecast, by Deployment Mode 7.5.5.3.4. Market size and forecast, by Application CHAPTER 8: COMPETITIVE LANDSCAPE 8.1. Introduction 8.2. Top winning strategies 8.3. Product Mapping of Top 10 Player 8.4. Competitive Dashboard 8.5. Competitive Heatmap 8.6. Top player positioning, 2021 CHAPTER 9: COMPANY PROFILES 9.1. Salesforce, Inc. 9.1.1. Company overview 9.1.2. Key Executives 9.1.3. Company snapshot 9.1.4. Operating business segments 9.1.5. Product portfolio 9.1.6. Business performance 9.1.7. Key strategic moves and developments 9.2. SugarCRM Inc. 9.2.1. Company overview 9.2.2. Key Executives 9.2.3. Company snapshot 9.2.4. Operating business segments 9.2.5. Product portfolio 9.3. Microsoft 9.3.1. Company overview 9.3.2. Key Executives 9.3.3. Company snapshot 9.3.4. Operating business segments 9.3.5. Product portfolio 9.3.6. Business performance 9.4. Oracle 9.4.1. Company overview 9.4.2. Key Executives 9.4.3. Company snapshot 9.4.4. Operating business segments 9.4.5. Product portfolio 9.5. LeadSquared 9.5.1. Company overview 9.5.2. Key Executives 9.5.3. Company snapshot 9.5.4. Operating business segments 9.5.5. Product portfolio 9.6. Pegasystems Inc. 9.6.1. Company overview 9.6.2. Key Executives 9.6.3. Company snapshot 9.6.4. Operating business segments 9.6.5. Product portfolio 9.6.6. Business performance 9.6.7. Key strategic moves and developments 9.7. Zoho Corporation Pvt. Ltd. 9.7.1. Company overview 9.7.2. Key Executives 9.7.3. Company snapshot 9.7.4. Operating business segments 9.7.5. Product portfolio 9.8. Claritysoft Technologies 9.8.1. Company overview 9.8.2. Key Executives 9.8.3. Company snapshot 9.8.4. Operating business segments 9.8.5. Product portfolio 9.9. HubSpot, Inc. 9.9.1. Company overview 9.9.2. Key Executives 9.9.3. Company snapshot 9.9.4. Operating business segments 9.9.5. Product portfolio 9.9.6. Key strategic moves and developments 9.10. KAPTURE 9.10.1. Company overview 9.10.2. Key Executives 9.10.3. Company snapshot 9.10.4. Operating business segments 9.10.5. Product portfolio 9.10.6. Key strategic moves and developments
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