Summary

The global managed services market will grow from USD 365.33 billion in 2024 to USD 511.03 billion by 2029 at a compounded annual growth rate (CAGR) of 6.9% during the forecast period. Managed services are transforming how organizations in healthcare, banking, manufacturing, and telecommunications handle their IT needs. For example, hospitals use managed IT services to enhance patient care by simplifying their processes and ensuring data security through continuous monitoring. These services cover a wide range of IT tasks, including regular tracking, maintenance of systems, management of security, and technical support. An increasing number of organizations are turning to managed services to save money, increase productivity, and improve IT performance by outsourcing IT functions to skilled providers who provide 24/7 assistance, proactive monitoring, and customizable services tailored to fulfill their specific needs.

By managed security services, the managed detection & response segment holds the highest CAGR during the forecast period.
Managed Detection & Response (MDR) is a comprehensive cybersecurity services that combines advanced technology with human expertise to monitor and respond to threats in real-time. MDR provides continuous surveillance of an organization’s network, endpoints, and cloud environments, ensuring swift threat identification and mitigation. By outsourcing these tasks to an MDR provider, enterprises can maintain strong protection without investing more staff members.
For example, First State Community Bank implemented MDR services to improve its security infrastructure. By integrating MDR, the bank was able to better use its Cisco products, resulting in a more integrated security posture. This approach improved threat detection and response times, giving the bank a more proactive security posture while ensuring the safety of its customers' data by outsourcing its managed security services to an expert provider.
The IT infrastructure & data center services segment holds the largest market share during the forecast period based on service type.
Managed IT infrastructure & data center services provided by third-party MSPs cover critical operations like server management, network monitoring, storage, and data center operations. By delegating these responsibilities to specialized providers, companies can concentrate on their primary business activities, knowing their IT systems are secure, adaptable, and well-maintained. MSPs handle essential operations such as cooling, power management, physical security, and adherence to industry standards. They also use strong safety protocols to guard against cyber attacks and illegal access, using advanced encryption, authentication utilizing multiple factors, and real-time threat detection.
For example, OnX supported a client in combining two data centers and virtualizing 175 physical servers into a lesser number than 40 Cisco UCS blade servers. This consolidation, backed by Cisco, EMC, and VMware, reduced the client approximately USD 1 million in operational expenses while increasing management efficiency. OnX offered additional managed services such as network monitoring, data backup, and troubleshooting, enabling the client to improve performance while concentrating on core company activities.
As businesses grow or their needs evolve, MSPs adapt the IT infrastructure and data center to meet new demands. By partnering with experienced MSPs, organizations benefit from professional management, enhanced security, and compliance, allowing them to concentrate on business growth and innovation.
Based on the managed mobility services, the mobile device management segment holds the second highest CAGR during the forecast period.
Mobile Device Management (MDM), a crucial component in managed mobility services which enables businesses in managing and protecting mobile devices in the workplace. MDM services assures that enterprises configure, monitor, set up and manage devices such as smartphones, tablets, and laptops. By employing MDM, companies set security policies which restrict access to sensitive information based on user responsibilities and device compliance. MDM services include remote device management, allowing organizations to rapidly lock or delete lost or stolen devices. In addition, MDM assists in verifying that only authorized applications are deployed, reducing the possibility of malwar. These measures help to prevent unauthorized access and decrease the potential of data breaches, which leads to a safer work environment.

Condé Nast, a leading media organization, had significant issues controlling the mobile devices used by its field personnel, who reported maintenance concerns in many locations. At first, the company gave unmanaged Android cellphones which raised concerns over improper use and a lack of supervision. Understanding the requirement for an MDM solution, Security Manager Samuel Jimenez devised a plan to ensure that devices were only utilized for work-related duties simultaneously improving management efficiency.
After looking into several MDM systems, Jimenez decided to go with Hexnode for its user-friendly interface and powerful features, mainly the kiosk mode, which gave better control over accessible apps. Hexnode assisted Condé Nast in remotely monitoring devices, ensuring compliance with security requirements and facilitating the deployment of important applications.This change increased productivity while also offering assurance of data security.
Breakdown of primaries
We interviewed Chief Executive Officers (CEOs), directors of innovation and technology, system integrators, and executives from several significant managed services market companies.
 By Company: Tier I: 40%, Tier II: 25%, and Tier III: 35%
 By Designation: C-Level Executives: 25%, Director Level: 37%, and Others: 38%
 By Region: North America: 42%, Europe: 24%, Asia Pacific: 18%, Rest of World: 16%
Some of the significant managed services market vendors are IBM (US), Accenture (Ireland), Microsoft (US), Cisco (US), Fujitsu (Japan), TCS (India), Google (US), DXC Technology (US), Infosys (India), and Capgemini (France).
Research coverage:
In the market report, we covered the managed services market across segments. We estimated the market size and growth potential for many segments based on service type, managed security services, managed network services, managed IT infrastructure & data center services, managed communication & collaboration services, managed mobility service, managed information services, deployment type, organization size, verticals, and region. It contains a thorough competition analysis of the major market participants, information about their businesses, essential observations about their product and service offerings, current trends, and critical market strategies.
Reasons to buy this report:

With information on the most accurate revenue estimates for the whole managed services industry and its subsegments, the research will benefit market leaders and recent newcomers. Stakeholders will benefit from this report's increased understanding of the competitive environment, which will help them better position their companies and develop go-to-market strategies. The research offers information on the main market drivers, constraints, opportunities, and challenges, as well as aids players in understanding the pulse of the industry.

The report provides insights on the following pointers:

Analysis of key drivers (ensures uninterrupted business operations which is crucial for maintaining competitiveness and meeting customer expectations), restraints (companies with legacy processes or deeply embedded in-house IT teams resist change due to fear of losing control or altering well-established workflows), opportunities (organizations often do not have in-house expertise to navigate complicated regulatory environments, requiring them to hire MSPs who specialize in compliance management), and challenges (integrating cloud solutions with legacy systems cause disruptions and increased costs, making some businesses reluctant to adopt cloud-based managed services).

• Product Development/Innovation: Comprehensive analysis of emerging technologies, R&D initiatives, and new service and product introductions in the managed services industry.

• Market Development: In-depth details regarding profitable markets: the paper examines the global managed services industry.

• Market Diversification: Comprehensive details regarding recent advancements, investments, unexplored regions, new goods and services, and the managed services industry.

• Competitive Assessment: Thorough analysis of the market shares, expansion plans, and service portfolios of the top competitors in the managed services industry, such as IBM (US), Accenture (Ireland), Microsoft (US), Cisco (US), Fujitsu (Japan).

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Table of Contents

1 INTRODUCTION 39
1.1 STUDY OBJECTIVES 39
1.2 MARKET DEFINITION 39
1.3 MARKET SCOPE 39
1.3.1 MARKETS COVERED & REGIONAL SCOPE 40
1.3.2 INCLUSIONS AND EXCLUSIONS 41
1.3.3 YEARS CONSIDERED 42
1.4 CURRENCY CONSIDERED 42
1.5 STAKEHOLDERS 43
1.6 SUMMARY OF CHANGES 44
2 RESEARCH METHODOLOGY 45
2.1 RESEARCH APPROACH 45
2.1.1 SECONDARY DATA 47
2.1.2 PRIMARY DATA 47
2.1.2.1 Breakup of primary profiles 48
2.1.2.2 Key industry insights 48
2.2 MARKET BREAKUP AND DATA TRIANGULATION 49
2.3 MARKET SIZE ESTIMATION 50
2.4 MARKET FORECAST 54
2.5 RESEARCH ASSUMPTIONS 55
2.6 STUDY LIMITATIONS 57
3 EXECUTIVE SUMMARY 58
4 PREMIUM INSIGHTS 62
4.1 OVERVIEW OF MANAGED SERVICES MARKET 62
4.2 MANAGED SERVICES MARKET, BY SERVICE TYPE 63
4.3 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE 63
4.4 MANAGED SERVICES MARKET, BY ORGANIZATION SIZE 64
4.5 MANAGED SERVICES MARKET, BY VERTICAL 64
4.6 MANAGED SERVICES MARKET: REGIONAL SCENARIO 65
 
5 MARKET OVERVIEW AND INDUSTRY TRENDS 66
5.1 INTRODUCTION 66
5.2 MARKET DYNAMICS 66
5.2.1 DRIVERS 67
5.2.1.1 Increasing need to minimize downtime and enhance business continuity 67
5.2.1.2 Growing emphasis on security and privacy 67
5.2.1.3 Surging demand for continuous technical support 67
5.2.1.4 Rising need for cost-efficient IT services 68
5.2.2 RESTRAINTS 68
5.2.2.1 Paucity of skilled IT professionals 68
5.2.2.2 Internal bureaucracy and slow decision-making 69
5.2.3 OPPORTUNITIES 69
5.2.3.1 Emphasis on meeting stringent regulations and compliance 69
5.2.3.2 Surge in adoption of multicloud services 69
5.2.3.3 Increasing need for achieving sustainability and efficiency goals 70
5.2.4 CHALLENGES 70
5.2.4.1 Transition to cloud-based services 70
5.2.4.2 Integration and maintenance issues 70
5.3 CASE STUDY ANALYSIS 71
5.3.1 DXC HELPED O-I GLASS CREATE MODERN TECHNOLOGY EXPERIENCE FOR EMPLOYEES 71
5.3.2 WAFD BANK’S PARTNERSHIP WITH AWS ASSISTED IN SPEEDING UP CLOUD TRANSITION PROCESS 71
5.3.3 DNB UNLOCKED NEW BUSINESS OUTCOMES AND ENHANCED SERVICE QUALITY BY ADOPTING ERICSSON OPERATIONS ENGINE 72
5.3.4 CASE STUDY 4: PROSTRATUS’ PARTNERSHIP WITH LUMEN FACILITATED EFFICIENT INTERCONNECTIVITY AND MANAGEMENT 73
5.3.5 RACKSPACE TECHNOLOGY HELPED ZACHRY CORPORATION ENHANCE IT AGILITY AND CONCENTRATE ON STRATEGIC PROJECTS 73
5.4 ECOSYSTEM ANALYSIS 74
5.5 SUPPLY CHAIN ANALYSIS 76
5.6 PRICING ANALYSIS 78
5.6.1 INDICATIVE PRICING TREND OF KEY PLAYERS, BY SERVICE TYPE 78
5.6.2 AVERAGE SELLING PRICE TREND OF MAJOR PLAYERS, BY REGION 79
5.7 PATENT ANALYSIS 80
5.8 TECHNOLOGY ANALYSIS 83
5.8.1 KEY TECHNOLOGIES 83
5.8.1.1 AI & ML 83
5.8.1.2 Cloud computing 84
5.8.1.3 Big data & analytics 84
 
5.8.2 COMPLEMENTARY TECHNOLOGIES 85
5.8.2.1 5G technology 85
5.8.2.2 Cybersecurity 85
5.8.2.3 Virtualization 85
5.8.3 ADJACENT TECHNOLOGIES 86
5.8.3.1 Blockchain 86
5.8.3.2 IoT 86
5.8.3.3 Edge computing 87
5.9 REGULATORY LANDSCAPE 87
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 87
5.9.2 REGULATIONS, BY REGION 89
5.9.2.1 North America 89
5.9.2.2 Europe 90
5.9.2.3 Asia Pacific 91
5.9.2.4 Middle East & South Africa 91
5.9.2.5 Latin America 92
5.9.3 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 92
5.9.3.1 General Data Protection Regulation 92
5.9.3.2 SEC Rule 17a-4 92
5.9.3.3 ISO/IEC 27001 92
5.9.3.4 System and Organization Controls 2 Type II Compliance 92
5.9.3.5 Financial Industry Regulatory Authority 93
5.9.3.6 Freedom of Information Act 93
5.9.3.7 Health Insurance Portability and Accountability Act 93
5.10 PORTER’S FIVE FORCES ANALYSIS 93
5.10.1 THREAT OF NEW ENTRANTS 94
5.10.2 THREAT OF SUBSTITUTES 94
5.10.3 BARGAINING POWER OF SUPPLIERS 95
5.10.4 BARGAINING POWER OF BUYERS 95
5.10.5 INTENSITY OF COMPETITIVE RIVALRY 95
5.11 KEY CONFERENCES AND EVENTS, 2024–2025 95
5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS 96
5.13 KEY STAKEHOLDERS IN BUYING PROCESS 97
5.14 BUYING CRITERIA 98
5.15 BUSINESS MODEL ANALYSIS 99
5.15.1 PRICING MODEL 99
5.15.2 TIERED SERVICES MODEL 99
5.15.3 CO-MANAGED IT SERVICES MODEL 100
5.16 INVESTMENT AND FUNDING SCENARIO 100
5.17 FUTURE OF MANAGED SERVICES MARKET 101
 
5.18 IMPACT OF AI/GEN AI ON MANAGED SERVICES MARKET 102
5.18.1 INDUSTRY TRENDS: USE CASES 103
5.18.1.1 Rackspace Technology optimized Humen.Ai’s infrastructure through containerization and AWS management 103
5.18.2 TOP CLIENTS ADAPTING TO GEN AI 104
5.18.2.1 IBM 104
5.18.2.2 Ericsson 104
6 MANAGED SERVICES MARKET, BY SERVICE TYPE 105
6.1 INTRODUCTION 106
6.1.1 SERVICE TYPE: MANAGED SERVICES MARKET DRIVERS 106
6.2 MANAGED SECURITY SERVICES 108
6.2.1 INCREASING DEMAND FOR IDENTIFICATION OF POTENTIAL CYBER THREATS AND ANOMALIES TO FUEL DEMAND FOR MANAGED SECURITY SERVICES 108
6.3 MANAGED NETWORK SERVICES 109
6.3.1 DETAILED INSIGHTS AND ANALYTICS ON NETWORK PERFORMANCE, USAGE, AND TRENDS TO IMPROVE DECISION-MAKING 109
6.4 MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES 110
6.4.1 SPIKE IN DEMAND FOR SAFEGUARDING IT INFRASTRUCTURE FROM UNAUTHORIZED ACCESS TO FUEL MARKET GROWTH 110
6.5 MANAGED COMMUNICATION & COLLABORATION SERVICES 112
6.5.1 SURGING DEMAND FOR STREAMLINING AND OPTIMIZATION OF COMMUNICATION AND COLLABORATION PLATFORMS TO DRIVE MARKET 112
6.6 MANAGED MOBILITY SERVICES 113
6.6.1 INCREASING NEED FOR ENSURING DATA CONFIDENTIALITY AND PREVENTION OF DATA LEAKAGE TO ACCELERATE MARKET GROWTH 113
6.7 MANAGED INFORMATION SERVICES 114
6.7.1 INCREASING FOCUS ON ORGANIZING, STORING, SECURING, AND OPTIMIZING FLOW OF INFORMATION WITHIN ORGANIZATION TO PROPEL MARKET GROWTH 114
7 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE 116
7.1 INTRODUCTION 117
7.1.1 MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET DRIVERS 117
7.2 MANAGED IDENTITY & ACCESS MANAGEMENT 119
7.2.1 SURGING NEED FOR MAINTAINING UP-TO-DATE AND SECURE ACCESS CONTROL ENVIRONMENT TO DRIVE MARKET 119
7.3 MANAGED FIREWALL 120
7.3.1 RISING FOCUS ON PROVIDING GRANULAR SECURITY TO FOSTER MARKET GROWTH 120
7.4 MANAGED RISK & COMPLIANCE MANAGEMENT 121
7.4.1 SURGING NEED FOR MAINTAINING STABILITY AND INTEGRITY IN EVOLVING BUSINESS SCENARIO TO BOLSTER MARKET GROWTH 121
7.5 MANAGED VULNERABILITY MANAGEMENT 122
7.5.1 RISING NEED FOR PRIORITIZATION THREATS AND MINIMIZATION OF THREAT LANDSCAPE TO BOOST MARKET 122
7.6 MANAGED DETECTION & RESPONSE 123
7.6.1 GROWING FOCUS ON RAPID IDENTIFICATION AND MITIGATION OF POTENTIAL THREATS TO BOOST MARKET 123
7.7 MANAGED SIEM & LOG MANAGEMENT 124
7.7.1 BEHAVIORAL ANALYSIS TO IDENTIFY ANOMALIES AND DEVIATIONS FROM REGULAR NETWORK ACTIVITY 124
7.8 OTHER MANAGED SECURITY SERVICES 125
8 MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE 127
8.1 INTRODUCTION 128
8.1.1 MANAGED NETWORK SERVICES: MANAGED SERVICES MARKET DRIVERS 128
8.2 MANAGED LAN 130
8.2.1 RISING NEED FOR BOOSTING PRODUCTIVITY BY MINIMIZING DOWNTIME TO AID MARKET GROWTH 130
8.3 MANAGED WI-FI 131
8.3.1 SURGING DEMAND FOR SECURE AND RELIABLE WI-FI CONNECTIVITY TO BOOST MARKET 131
8.4 MANAGED IP/VPN 132
8.4.1 RISING NEED FOR ENSURING CONFIDENTIALITY, INTEGRITY, AND SECURITY OF DATA TRANSMITTED ACROSS PUBLIC NETWORKS TO FUEL MARKET GROWTH 132
8.5 MANAGED WAN 133
8.5.1 MANAGED WAN SERVICES TO MAXIMIZE NETWORK PERFORMANCE, ENSURE DATA PRIVACY, AND ENABLE SEAMLESS CONNECTIVITY 133
8.6 NETWORK MONITORING 134
8.6.1 INCREASING NEED FOR ENSURING OPTIMAL PERFORMANCE AND DETECTING POTENTIAL ISSUES TO BOOST MARKET GROWTH 134
8.7 MANAGED NETWORK FUNCTION VIRTUALIZATION 135
8.7.1 COMBINATION OF VIRTUALIZATION TECHNOLOGY WITH EXPERT MANAGEMENT AND SUPPORT TO BOLSTER MARKET GROWTH 135
8.8 MANAGED NETWORK SECURITY 136
8.8.1 NEED TO IDENTIFY AND BLOCK SUSPICIOUS NETWORK ACTIVITIES AND ENSURE SECURE IMPLEMENTATION OF VPNS TO DRIVE MARKET 136
9 MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE 138
9.1 INTRODUCTION 139
9.1.1 MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES: MANAGED SERVICES MARKET DRIVERS 139
9.2 STORAGE & DATABASE MANAGEMENT 140
9.2.1 INCREASING DEMAND FOR DATA ACCESSIBILITY, SECURITY, AND EFFICIENT UTILIZATION TO FOSTER MARKET GROWTH 140
9.2.2 BACKUP & RECOVERY 141
9.2.3 CAPACITY PLANNING 141
9.2.4 PERFORMANCE MONITORING 141
9.3 SERVER MANAGEMENT 142
9.3.1 RISING NEED FOR MAINTAINING PERFORMANCE, AVAILABILITY, AND SECURITY OF SERVERS TO PROPEL MARKET GROWTH 142
9.3.2 SYSTEM PERFORMANCE MANAGEMENT 142
9.3.3 INSTALLING UPDATES 143
9.3.4 ACCOUNTS MANAGEMENT 143
9.4 CLOUD & DATA CENTER SERVICES 144
9.4.1 SPIKE IN DEMAND FOR SCALABLE AND RESILIENT DATA STORAGE, COMPUTING POWER, AND DISASTER RECOVERY SOLUTIONS TO BOOST MARKET 144
9.4.2 COLOCATION SERVICES 144
9.4.3 DATA CENTER MANAGEMENT 144
9.4.4 CLOUD MIGRATION 144
9.4.5 CLOUD HOSTING 145
9.5 OTHER MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES 146
10 MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE 147
10.1 INTRODUCTION 148
10.1.1 MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET DRIVERS 148
10.2 MANAGED VOIP 149
10.2.1 FUNCTIONALITIES THAT ENHANCE COMMUNICATION, COLLABORATION, AND OVERALL BUSINESS EFFICIENCY TO BOOST MARKET 149
10.3 MANAGED UNIFIED COMMUNICATIONS AS A SERVICE 150
10.3.1 CONSISTENT USER EXPERIENCE AND PROMOTION OF TEAMWORK TO BOOST MARKET 150
10.3.2 TELEPHONY 151
10.3.3 UNIFIED MESSAGING 151
10.3.4 VIDEO CONFERENCING 151
10.4 OTHER MANAGED COMMUNICATION & COLLABORATION SERVICES 152
11 MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE 154
11.1 INTRODUCTION 155
11.1.1 MANAGED MOBILITY SERVICES: MANAGED SERVICES MARKET DRIVERS 155
11.2 MOBILE DEVICE MANAGEMENT 156
11.2.1 SURGING NEED FOR ENSURING CORPORATE DATA PROTECTION TO FUEL MARKET GROWTH 156
11.2.2 DEVICE PROVISIONING 157
11.2.3 DEVICE CONFIGURATION 157
11.2.4 APPLICATION MANAGEMENT 157
11.2.5 SECURITY POLICY ENFORCEMENT 157
 
11.3 UNIFIED ENDPOINT MANAGEMENT 158
11.3.1 OPTIMIZATION OF PRODUCTIVITY AND REDUCTION OF OPERATIONAL COSTS TO BOLSTER MARKET GROWTH 158
11.3.2 CROSS-PLATFORM MANAGEMENT 158
11.3.3 APPLICATION DEPLOYMENT 158
11.3.4 COMPLIANCE MONITORING 159
11.3.5 REPORTING & ANALYTICS 159
12 MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE 160
12.1 INTRODUCTION 161
12.1.1 MANAGED INFORMATION SERVICES: MANAGED SERVICES MARKET DRIVERS 161
12.2 BUSINESS PROCESS MANAGEMENT 162
12.2.1 INCREASING NEED FOR ENSURING INFORMATION FLOW EFFICIENCY TO DRIVE MARKET 162
12.3 MANAGED OSS/BSS 163
12.3.1 DATA-DRIVEN APPROACH TO ENABLE BETTER DECISION-MAKING AND STRATEGIC PLANNING 163
13 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE 165
13.1 INTRODUCTION 166
13.1.1 DEPLOYMENT TYPE: MANAGED SERVICES MARKET DRIVERS 166
13.2 ON-PREMISES 167
13.2.1 ENHANCEMENT OF OPERATIONAL EFFICIENCY AND COST CONTROL TO BOOST MARKET 167
13.3 CLOUD 168
13.3.1 COST-EFFECTIVENESS, EASY ACCESS, AND SCALABILITY TO BOOST ADOPTION OF CLOUD-BASED MANAGED SERVICES 168
14 MANAGED SERVICES MARKET, BY ORGANIZATION SIZE 170
14.1 INTRODUCTION 171
14.1.1 ORGANIZATION SIZES: MANAGED SERVICES MARKET DRIVERS 171
14.2 LARGE ENTERPRISES 172
14.2.1 OPTIMIZATION OF COMPLEX IT ENVIRONMENTS TO SUPPORT MARKET GROWTH 172
14.3 SMES 173
14.3.1 ENHANCED OPERATIONAL EFFICIENCY, REDUCED IT OVERHEADS, AND IMPROVED SCALABILITY TO DRIVE MARKET 173
15 MANAGED SERVICES MARKET, BY VERTICAL 175
15.1 INTRODUCTION 176
15.1.1 VERTICALS: MANAGED SERVICES MARKET DRIVERS 176
15.2 BFSI 178
15.2.1 MANAGED SERVICES TO PROVIDE ROBUST DATA PROCESSING CAPABILITIES, ENHANCE SECURITY, AND ENABLE ADVANCED ANALYTICS 178
 
15.2.2 BFSI: USE CASES 178
15.2.2.1 IT infrastructure management 178
15.2.2.2 Managed security services 178
15.2.2.3 Cloud migration 179
15.3 RETAIL & CONSUMER GOODS 180
15.3.1 MANAGED SERVICES TO ENABLE REAL-TIME TRACKING AND ANALYSIS FOR GOODS INVENTORY MANAGEMENT 180
15.3.2 RETAIL & CONSUMER GOODS: USE CASES 180
15.3.2.1 Point of sale (POS) management 180
15.3.2.2 eCommerce platform management 180
15.3.2.3 Inventory management 180
15.4 GOVERNMENT & PUBLIC SECTOR 181
15.4.1 GROWING CONCERN ABOUT SECURITY BREACHES TO DRIVE DEMAND FOR MANAGED SERVICES 181
15.4.2 GOVERNMENT & PUBLIC SECTOR: USE CASES 182
15.4.2.1 Digital transformation services 182
15.4.2.2 Cloud hosting & data storage 182
15.4.2.3 Cybersecurity solutions 182
15.5 ENERGY & UTILITIES 183
15.5.1 MANAGED SERVICES TO REDUCE TECHNOLOGY RISKS, MINIMIZE COSTS, AND STREAMLINE BUSINESS PROCESSES 183
15.5.2 ENERGY & UTILITIES: USE CASES 183
15.5.2.1 Smart grid management 183
15.5.2.2 SCADA systems monitoring 184
15.5.2.3 Energy data analytics 184
15.6 MANUFACTURING 185
15.6.1 MANAGED SERVICE VENDORS TO HELP MANUFACTURERS FOCUS ON CUSTOMER-CENTRIC MODEL BY CREATING MULTI-CHANNEL RELATIONSHIP 185
15.6.2 MANUFACTURING: USE CASES 185
15.6.2.1 Supply chain management 185
15.6.2.2 IoT-enabled asset management 185
15.6.2.3 IT infrastructure optimization 185
15.7 HEALTHCARE & LIFE SCIENCES 186
15.7.1 MANAGED SERVICES TO ENHANCE OPERATIONAL EFFICIENCY, PATIENT OUTCOMES, AND DATA SECURITY 186
15.7.2 HEALTHCARE & LIFE SCIENCES: USE CASES 187
15.7.2.1 Electronic health records (EHR) management 187
15.7.2.2 Telemedicine services 187
15.7.2.3 Data security & compliance 187
15.8 MEDIA & ENTERTAINMENT 188
15.8.1 MANAGED SERVICES TO HELP MANAGE AND STORE GROWING DIGITAL DATA 188
 
15.8.2 MEDIA & ENTERTAINMENT: USE CASES 189
15.8.2.1 Content delivery network management 189
15.8.2.2 Media asset management 189
15.8.2.3 Streaming platform support 189
15.9 TECHNOLOGY (IT & ITES) 190
15.9.1 MANAGED SERVICES TO CONTROL OPERATIONAL COSTS, REDUCE COMPLEXITY, IMPROVE EFFICIENCY, AND INCREASE INNOVATION RATES 190
15.9.2 IT & ITES: USE CASES 190
15.9.2.1 IT infrastructure management 190
15.9.2.2 Application management 190
15.9.2.3 Cybersecurity services 191
15.10 TELECOMMUNICATIONS 191
15.10.1 INCREASING INTERNET PENETRATION TO DRIVE DEMAND FOR MANAGED SERVICES 191
15.10.2 TELECOMMUNICATIONS: USE CASES 192
15.10.2.1 Network management 192
15.10.2.2 Unified Communications as a Service 192
15.10.2.3 Customer experience management 192
15.11 OTHER VERTICALS 193
16 MANAGED SERVICES MARKET, BY REGION 195
16.1 INTRODUCTION 196
16.2 NORTH AMERICA 197
16.2.1 NORTH AMERICA: MARKET DRIVERS 198
16.2.2 NORTH AMERICA: MACROECONOMIC OUTLOOK 198
16.2.3 US 207
16.2.3.1 Surging demand for security services to fuel market growth 207
16.2.4 CANADA 209
16.2.4.1 Surging need for effective management of IT infrastructures to boost market 209
16.3 EUROPE 210
16.3.1 EUROPE: MARKET DRIVERS 210
16.3.2 EUROPE: MACROECONOMIC OUTLOOK 211
16.3.3 UK 218
16.3.3.1 Growing reliance on digital solutions to foster market expansion 218
16.3.4 GERMANY 220
16.3.4.1 Financing schemes and government grants to fuel market growth 220
16.3.5 FRANCE 221
16.3.5.1 Technological advancements and heightened focus on cybersecurity to aid market growth 221
16.3.6 ITALY 223
16.3.6.1 Strategic focus on developing innovative solutions and improving service offerings to drive market 223
16.3.7 REST OF EUROPE 224
16.4 ASIA PACIFIC 225
16.4.1 ASIA PACIFIC: MARKET DRIVERS 225
16.4.2 ASIA PACIFIC: MACROECONOMIC OUTLOOK 226
16.4.3 CHINA 234
16.4.3.1 Increasing importance of advanced cloud solutions and robust security practices to accelerate market growth 234
16.4.4 INDIA 236
16.4.4.1 Government initiatives and partnerships to boost market 236
16.4.5 JAPAN 237
16.4.5.1 Growing inclination toward digital transformation to drive market 237
16.4.6 REST OF ASIA PACIFIC 238
16.5 MIDDLE EAST & AFRICA 240
16.5.1 MIDDLE EAST & AFRICA: MARKET DRIVERS 240
16.5.2 MIDDLE EAST & AFRICA: MACROECONOMIC OUTLOOK 241
16.5.3 GULF COOPERATION COUNCIL (GCC) 249
16.5.3.1 UAE 250
16.5.3.1.1 Growing focus on scalability, efficiency, and compliance to propel market growth 250
16.5.3.2 Saudi Arabia 251
16.5.3.2.1 Vision 2030 and rising need for cyber security measures to aid market growth 251
16.5.3.3 Rest of GCC countries 251
16.5.4 SOUTH AFRICA 252
16.5.4.1 Increasing technological developments to drive market 252
16.5.5 REST OF MIDDLE EAST & AFRICA 253
16.6 LATIN AMERICA 254
16.6.1 LATIN AMERICA: MARKET DRIVERS 254
16.6.2 LATIN AMERICA: MACROECONOMIC OUTLOOK 255
16.6.3 BRAZIL 262
16.6.3.1 Increasing adoption of IT services to foster market growth 262
16.6.4 MEXICO 264
16.6.4.1 Adoption of managed services in manufacturing sector to drive market 264
16.6.5 REST OF LATIN AMERICA 265
17 COMPETITIVE LANDSCAPE 267
17.1 INTRODUCTION 267
17.2 KEY PLAYER STRATEGIES/RIGHT TO WIN, 2021–2024 267
17.3 MARKET SHARE ANALYSIS 269
17.4 BRAND/PRODUCT COMPARISON 271
17.4.1 IBM - MANAGED INFRASTRUCTURE SERVICES 271
17.4.2 ACCENTURE - MANAGED CLOUD SERVICES 271
17.4.3 MICROSOFT - AZURE MANAGED SERVICES 271
17.4.4 CISCO - MANAGED COLLABORATION AND SECURITY SERVICES 271
17.4.5 FUJITSU - MANAGED IT INFRASTRUCTURE SERVICES 271
17.5 REVENUE ANALYSIS 273
17.6 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2023 274
17.6.1 STARS 275
17.6.2 EMERGING LEADERS 275
17.6.3 PERVASIVE PLAYERS 276
17.6.4 PARTICIPANTS 276
17.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2023 278
17.6.5.1 Company footprint 278
17.6.5.2 Region footprint 278
17.6.5.3 Service type footprint 279
17.6.5.4 Organization size footprint 279
17.6.5.5 Vertical footprint 280
17.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2023 280
17.7.1 PROGRESSIVE COMPANIES 281
17.7.2 RESPONSIVE COMPANIES 281
17.7.3 DYNAMIC COMPANIES 281
17.7.4 STARTING BLOCKS 281
17.7.5 COMPETITIVE BENCHMARKING: STARTUPS/SMES, 2023 283
17.7.5.1 Detailed list of key startups/SMEs 283
17.7.5.2 Competitive benchmarking of startups/SMEs 284
17.8 COMPANY VALUATION AND FINANCIAL METRICS 285
17.9 COMPETITIVE SCENARIO AND TRENDS 286
17.9.1 PRODUCT LAUNCHES & ENHANCEMENTS 286
17.9.2 DEALS 289
18 COMPANY PROFILES 291
18.1 INTRODUCTION 291
18.2 MAJOR PLAYERS 291
18.2.1 IBM 291
18.2.1.1 Business overview 291
18.2.1.2 Products/Solutions/Services offered 293
18.2.1.3 Recent developments 296
18.2.1.3.1 Product launches & enhancements 296
18.2.1.3.2 Deals 298
18.2.1.4 MnM view 299
18.2.1.4.1 Right to win 299
18.2.1.4.2 Strategic choices 299
18.2.1.4.3 Weaknesses and competitive threats 300
 
18.2.2 ACCENTURE 301
18.2.2.1 Business overview 301
18.2.2.2 Products/Solutions/Services offered 302
18.2.2.3 Recent developments 305
18.2.2.3.1 Product launches & enhancements 305
18.2.2.3.2 Deals 306
18.2.2.4 MnM view 309
18.2.2.4.1 Right to win 309
18.2.2.4.2 Strategic choices 309
18.2.2.4.3 Weaknesses and competitive threats 309
18.2.3 MICROSOFT 310
18.2.3.1 Business overview 310
18.2.3.2 Products/Solutions/Services offered 311
18.2.3.3 Recent developments 314
18.2.3.3.1 Product launches & enhancements 314
18.2.3.3.2 Deals 316
18.2.3.4 MnM view 317
18.2.3.4.1 Right to win 317
18.2.3.4.2 Strategic choices 317
18.2.3.4.3 Weaknesses and competitive threats 317
18.2.4 CISCO 318
18.2.4.1 Business overview 318
18.2.4.2 Products/Solutions/Services offered 319
18.2.4.3 Recent developments 321
18.2.4.3.1 Product launches & enhancements 321
18.2.4.3.2 Deals 323
18.2.4.4 MnM view 324
18.2.4.4.1 Right to win 324
18.2.4.4.2 Strategic choices 325
18.2.4.4.3 Weaknesses and competitive threats 325
18.2.5 FUJITSU 326
18.2.5.1 Business overview 326
18.2.5.2 Products/Solutions/Services offered 327
18.2.5.3 Recent developments 329
18.2.5.3.1 Product launches & enhancements 329
18.2.5.3.2 Deals 330
18.2.5.4 MnM view 331
18.2.5.4.1 Right to win 331
18.2.5.4.2 Strategic choices 331
18.2.5.4.3 Weaknesses and competitive threats 331
 
18.2.6 ATOS 332
18.2.6.1 Business overview 332
18.2.6.2 Products/Solutions/Services offered 333
18.2.6.3 Recent developments 335
18.2.6.3.1 Product launches & enhancements 335
18.2.6.4 Expansions 336
18.2.6.4.1 Deals 336
18.2.7 TCS 338
18.2.7.1 Business overview 338
18.2.7.2 Products/Solutions/Services offered 339
18.2.7.3 Recent developments 341
18.2.7.3.1 Product launches & enhancements 341
18.2.7.3.2 Expansions 343
18.2.7.3.3 Deals 343
18.2.8 GOOGLE 345
18.2.8.1 Business overview 345
18.2.8.2 Products/Solutions/Services offered 347
18.2.8.3 Recent developments 348
18.2.8.3.1 Product launches & enhancements 348
18.2.8.3.2 Deals 349
18.2.9 DXC TECHNOLOGY 351
18.2.9.1 Business overview 351
18.2.9.2 Products/Solutions/Services offered 353
18.2.9.3 Recent developments 354
18.2.9.3.1 Product launches & enhancements 354
18.2.9.3.2 Deals 355
18.2.10 INFOSYS 357
18.2.10.1 Business overview 357
18.2.10.2 Products/Solutions/Services offered 358
18.2.10.3 Recent developments 360
18.2.10.3.1 Product launches & enhancements 360
18.2.10.3.2 Deals 361
18.2.11 CAPGEMINI 363
18.2.11.1 Business overview 363
18.2.11.2 Products/Solutions/Services offered 364
18.2.11.3 Recent developments 365
18.2.11.3.1 Product launches & enhancements 365
18.2.11.3.2 Deals 366
18.2.12 HCL 367
18.2.13 ERICSSON 368
18.2.14 GTT COMMUNICATIONS 369
18.2.15 NTT DATA 370
18.2.16 HAPPIEST MINDS 371
18.2.17 HUAWEI 372
18.2.18 NOKIA 373
18.2.19 LUMEN TECHNOLOGIES 374
18.2.20 WIPRO 375
18.2.21 COGNIZANT 376
18.2.22 BT 377
18.2.23 DELOITTE 378
18.2.24 SECUREWORKS 379
18.2.25 FORTRA 380
18.2.26 BAE SYSTEMS 380
18.2.27 TRUSTWAVE 381
18.2.28 HUGHES NETWORK SYSTEMS 381
18.2.29 METTEL 382
18.2.30 MICROLAND 383
18.2.31 INTACT TECHNOLOGY 384
18.2.32 1-NET 385
18.2.33 SECUREKLOUD 386
18.2.34 AC3 387
18.2.35 CORSICA TECHNOLOGIES 387
18.2.36 EMPIST 388
18.2.37 KYNDRYL 389
18.3 STARTUP/SME PLAYERS 390
18.3.1 EXC MANAGED SERVICES 390
18.3.2 OPTANIX 391
18.3.3 ESSINTIAL ENTERPRISE SOLUTIONS 392
18.3.4 ASCEND TECHNOLOGIES 392
18.3.5 AUNALYTICS 393
18.3.6 CLOUD SPECIALISTS 394
18.3.7 ATERA 395
18.3.8 CORTAVO 396
18.3.9 MAGNA5 396
18.3.10 7 LAYER SOLUTIONS 397
18.3.11 CYBERDUO 398
19 ADJACENT/RELATED MARKETS 399
19.1 INTRODUCTION 399
19.1.1 RELATED MARKETS 399
19.1.2 LIMITATIONS 399
19.2 MANAGED SECURITY SERVICES MARKET 399
19.3 MANAGED NETWORK SERVICES MARKET 401
19.4 CLOUD MANAGED SERVICES MARKET 403
20 APPENDIX 405
20.1 DISCUSSION GUIDE 405
20.2 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 410
20.3 CUSTOMIZATION OPTIONS 412
20.4 RELATED REPORTS 412
20.5 AUTHOR DETAILS 413