マネージドサービス市場：サービスタイプ別（マネージドセキュリティサービス、マネージドネットワークサービス、マネージドITインフラ・データセンターサービス）、展開タイプ別（オンプレミス、クラウド）、地域別 - 2028年までの世界予測

Managed Services Market by Service Type (Managed Security Service, Managed Network Service, and Managed IT Infrastructure and Data Center Service), Deployment Type (On-premises and Cloud) Vertical and Region - Global Forecast to 2028

マネージドサービス市場規模は、2023年の2,755億米ドルから2028年には3,726億米ドルへと、予測期間中の年平均成長率（CAGR）6.2％で拡大すると予測されている。マネージドサービス市場は、技術の進歩、ビジネスニ... もっと見る

出版社	出版年月	電子版価格	ページ数	図表数	言語
MarketsandMarkets マーケッツアンドマーケッツ	2023年9月18日	US$4,950 シングルユーザライセンスライセンス・価格情報・注文方法はこちら	355	386	英語

日本語のページは自動翻訳を利用し作成しています。

サマリー

マネージドサービス市場規模は、2023年の2,755億米ドルから2028年には3,726億米ドルへと、予測期間中の年平均成長率（CAGR）6.2％で拡大すると予測されている。マネージドサービス市場は、技術の進歩、ビジネスニーズの変化、IT環境の複雑化によって大きく発展してきた。同市場は、多様な業界やセクターの需要に対応した幅広いサービスを包含している。クラウド・コンピューティングの成長、強固なサイバーセキュリティ対策の必要性、リモートワークの台頭はすべて、マネージド・サービス市場の拡大と関連性に寄与している。企業が業務を効率的に管理し、専門知識を活用する方法を模索する中、マネージド・サービス市場は今後も成長を続けると予想される。
マネージド・サービスには多くの場合、サービス・レベル契約（SLA）が含まれており、サービスの範囲、パフォーマンス指標、応答時間、その他の契約条件の概要が記載されている。これらの契約は、マネージド・サービスに関連する期待や責任について、顧客とMSPの間で明確な理解を保証するものである。さらに、マネージド・サービスの主な特徴は、組織が非中核的なタスクや運用業務を外部の専門家に任せる機会を提供することである。これにより、顧客企業はコアコンピタンス、戦略的イニシアティブ、イノベーションに集中することができる。同時に、MSPはアウトソーシング・サービスに関連する日常業務、メンテナンス、サポートを行う。
業種別では、ヘルスケア＆ライフサイエンス分野が予測期間中のCAGRが最も高い。
業種別マネージドサービス市場は、BFSI、IT＆通信、製造、小売＆消費財、ヘルスケア＆ライフサイエンス、エネルギー＆公益事業、政府、メディア＆エンターテインメント、その他の業種に分類される。ヘルスケア＆ライフサイエンス分野は、マネージドサービス市場予測期間中、最も高いCAGRで成長すると推定される。マネージド・サービスは、ヘルスケアとライフサイエンス分野で、この分野特有の複雑さと需要に対応するためにカスタマイズされたソリューションを提供することにより、重要な役割を果たしている。マネージドサービスは、急速な技術進歩、厳しい規制、質の高い患者ケアの提供を求められる環境において、業務効率、患者転帰、データセキュリティを向上させるいくつかの重要なメリットを提供する。第一に、マネージド・サービスを利用することで、医療機関は医療サービス、研究、患者ケアに集中できる一方、IT管理、データ分析、コンプライアンスなどの非中核業務をアウトソーシングできる。ITサービスのアウトソーシングにより、リソースの割り当てが改善され、業務が合理化され、患者体験が向上します。第二に、医療では患者情報の機密性が高いため、データのセキュリティとプライバシーが最も重要です。マネージド・セキュリティ・サービスは、HIPAAコンプライアンス、リアルタイムのモニタリング、潜在的な侵害への迅速な対応など、堅牢なソリューションを提供し、患者データを保護し、患者や利害関係者の信頼を維持します。
さらに、ヘルスケアおよびライフサイエンス業界は、電子カルテ（EHR）、遠隔医療、データ主導型診断の採用により、デジタル化が進んでいます。マネージド・サービスは、これらのテクノロジーの導入と管理に関する専門知識を提供し、シームレスな統合、データの正確性、臨床ワークフローの最適化を実現します。コスト抑制の時代において、マネージド・サービスは費用対効果の高いソリューションを提供します。医療機関は、ITインフラ管理やシステム・メンテナンスなどの業務をアウトソーシングすることで、業務効率を高め、間接費を削減することができます。
マネージドセキュリティサービスに基づくと、マネージドIAM分野が予測期間中最大の市場シェアを占めている。
マネージドサービス市場は、マネージドセキュリティサービス別に、マネージドIAM、マネージドアンチウイルス/アンチマルウェア、マネージドファイアウォール、マネージドリスク・コンプライアンス管理、マネージド脆弱性管理、マネージドSIEM、マネージドIDS/IPS、マネージドUTM、マネージド暗号化、その他のマネージドセキュリティサービスに区分される。予測期間中、マネージドID＆アクセス管理（IAM）分野が最大の市場シェアを占めると予想される。マネージドID＆アクセス管理（IAM）は、組織のIT環境内のさまざまなリソースへのユーザーアクセスの制御とセキュリティ確保に重点を置くことで、マネージドセキュリティサービスにおいて重要な役割を果たしている。これは、不正アクセスや潜在的なデータ漏洩を防止するためのセキュリティ対策を実施しながら、適切な個人が適切なシステムやデータにアクセスできるようにする専門的なセグメントである。マネージドIAMは、ユーザーの役割、責任、最小権限の原則に基づいて、特定のリソースへのアクセスを許可する。マネージドIAMサービスは、機密データや重要システムへの不正アクセスのリスクを最小限に抑えます。IAMソリューションはユーザー認証を管理し、多要素認証（MFA）などの安全で信頼性の高い方法を導入してユーザーの身元を確認します。これにより、クレデンシャルの盗難や漏洩による不正アクセスのリスクを低減します。
さらに、マネージドIAMはユーザーのオンボーディングとオフボーディングを処理し、新入社員にはタイムリーなアクセスを保証し、離職者にはアクセスを取り消します。マネージドIAMは、最新で安全なアクセス・コントロール環境の維持にも役立ちます。IAMは、社内ポリシーと外部規制のコンプライアンスを実施する上で極めて重要である。IAMによって、企業はユーザーの活動を追跡し、アクセスパターンを監視し、コンプライアンスレポートのための監査ログを保持することができる。
展開タイプ別では、クラウド分野が予測期間中のCAGRが最も高い。
マネージドサービス市場は、導入タイプ別にオンプレミスとクラウドに区分される。クラウドセグメントは、マネージドサービス市場の予測期間中、最も高いCAGRで成長すると推定される。クラウド展開タイプは、ITインフラ、アプリケーション、サービスをクラウドサービスプロバイダーにアウトソーシングすることで、組織に柔軟性、拡張性、コスト効率の高いアプローチを提供し、マネージドサービス市場で極めて重要な役割を果たしている。クラウド導入は、企業の技術ニーズの管理方法に革命をもたらし、効率性、革新性、適応性の機会を提供すると同時に、独自の課題とメリットをもたらしている。クラウドの導入により、企業は需要に応じてリソースを迅速に増減できるため、俊敏性が向上し、固定的なオンプレミスインフラの制約を回避できる。クラウド・ソリューションは、ハードウェアへの先行投資の必要性をなくし、継続的なメンテナンス・コストを削減する。組織は使用した分だけ料金を支払うため、コストの予測可能性と潜在的な節約につながります。クラウドベースのマネージド・サービスは、インターネット接続を介してどこからでもアクセスできるため、リモートワーク、コラボレーション、データやアプリケーションへのリアルタイム・アクセスが容易になります。
さらに、クラウド・サービスは迅速にプロビジョニングできるため、新しいアプリケーションやサービスの導入時間を短縮できる。この俊敏性は、イノベーションと市場投入までの時間を加速させる。さらに、クラウド・プロバイダーがソフトウェアのアップデートやセキュリティ・パッチ、メンテナンスを行うことが多いため、企業はこれらの作業を自社で管理する必要がなくなる。
プライマリーの内訳
マネージド・サービス市場で事業を展開するさまざまな主要組織の最高経営責任者（CEO）、イノベーション・技術責任者、システム・インテグレーター、経営幹部に対して詳細なインタビューを実施した。
 企業別：ティアI：40％、ティアII：25％、ティアIII：35
 役職別Cレベル：25%、ディレクターレベル：37%、その他：38%
 地域別北米：42%、欧州：24%、アジア太平洋地域：18%、その他の地域：16
マネージド・サービス市場の主要ベンダーには、IBM（米国）、富士通（日本）、アクセンチュア（アイルランド）、アトス（フランス）、シスコ（米国）、DXC（米国）、TCS（インド）、ラックスペース（米国）、AT&T（米国）、ベライゾン（米国）、ディメンション・データ（南アフリカ）、インフォシス（インド）、HCL（インド）、エリクソン（スウェーデン）、GTTコミュニケーションズ（米国）、NTTコミュニケーションズ（日本）、デジタル・リアリティ（米国）などがある。
調査対象範囲
この調査レポートは、マネージドサービス市場をセグメント横断的にカバーしています。サービスタイプ、マネージドセキュリティサービス、マネージドネットワークサービス、マネージドITインフラおよびデータセンターサービス、マネージドコミュニケーションおよびコラボレーションサービス、マネージドモビリティサービス、マネージド情報サービス、業種、展開タイプ、地域など、さまざまなセグメントにわたる市場規模および成長の可能性を推定することを目的としている。市場の主要企業の詳細な競合分析、企業プロフィール、製品や事業の提供に関する主な見解、最近の動向、主要な市場戦略などを掲載しています。
このレポートを購入する理由

本レポートは、マネージドサービス市場全体とサブセグメントの収益数の最も近い近似値に関する情報を提供し、市場リーダー/新規参入者に役立ちます。本レポートは、利害関係者が競争状況を理解し、自社のビジネスをより良く位置づけ、適切な市場参入戦略を計画するためのより多くの洞察を得るのに役立ちます。また、本レポートは、関係者が市場の脈動を理解し、主要な市場促進要因、阻害要因、課題、機会に関する情報を提供するのに役立ちます。

本レポートは、以下のポイントに関する洞察を提供しています：

マネージドサービス市場の成長に影響を与える主な促進要因（クラウドマネージドサービスの採用拡大が市場成長に寄与、熟練したIT専門家の不足、クラウドコンピューティングなどの隣接市場の成長、コストとリスクの削減）、阻害要因（ITセキュリティ専門家の不足が市場成長を阻害する可能性、規制とコンプライアンスの増加）、機会（職場環境の変化、クラウドの採用急増）、課題（営業・マーケティングスタッフの不足、トレーニング、MSPの成長に深刻な影響を与えるサイバーセキュリティ、競争の激化による価格圧力）についての分析。

- 製品開発／イノベーション：マネージドサービス市場における今後の技術、研究開発活動、新製品・新サービスの発表に関する詳細な洞察。

- 市場開発：有利な市場に関する包括的な情報 - 当レポートでは、さまざまな地域のマネージドサービス市場を分析しています。

- 市場の多様化：マネージドサービス市場における新製品＆サービス、未開拓の地域、最近の開発、投資に関する情報を網羅。

- 競合評価：マネージドサービス市場におけるIBM（米国）、富士通（日本）、アクセンチュア（アイルランド）、アトス（フランス）、シスコ（米国）などの主要企業の市場シェア、成長戦略、サービス内容を詳細に評価。

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1 INTRODUCTION 49
1.1 STUDY OBJECTIVES 49
1.2 MARKET DEFINITION 49
1.2.1 INCLUSIONS AND EXCLUSIONS 50
1.3 MARKET SCOPE 51
1.3.1 MARKET SEGMENTATION 51
1.4 REGIONS COVERED 52
1.4.1 YEARS CONSIDERED 52
1.5 CURRENCY CONSIDERED 53
TABLE 1 USD EXCHANGE RATES, 2018–2022 53
1.6 STAKEHOLDERS 53
1.7 SUMMARY OF CHANGES 54
2 RESEARCH METHODOLOGY 55
2.1 RESEARCH DATA 55
FIGURE 1 MANAGED SERVICES MARKET: RESEARCH DESIGN 55
2.1.1 SECONDARY DATA 56
2.1.2 PRIMARY DATA 56
2.1.2.1 Breakup of primary profiles 57
FIGURE 2 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 57
2.1.2.2 Primary respondents: managed services market 57
2.1.2.3 Key insights from industry experts 58
2.2 MARKET BREAKUP AND DATA TRIANGULATION 59
FIGURE 3 DATA TRIANGULATION 59
2.3 MARKET SIZE ESTIMATION 60
FIGURE 4 MANAGED SERVICES MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 60
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF MANAGED SERVICES VENDORS 61
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF MANAGED SERVICES VENDORS 62
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 63
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM MANAGED SERVICES TYPES 64
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY – DEMAND-SIDE APPROACH 65
2.4 MARKET FORECAST 66
TABLE 2 FACTOR ANALYSIS 66
2.5 IMPACT OF RECESSION 66
TABLE 3 IMPACT OF RECESSION 66
2.6 RESEARCH ASSUMPTIONS 67
TABLE 4 RESEARCH ASSUMPTIONS 67
2.7 LIMITATIONS AND RISK ASSESSMENT 68
3 EXECUTIVE SUMMARY 69
FIGURE 10 MANAGED SERVICES MARKET SNAPSHOT, 2020–2028 70
FIGURE 11 MAJOR SEGMENTS IN TERMS OF GROWTH RATE 71
FIGURE 12 MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 72
FIGURE 13 MANAGED IAM SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 73
FIGURE 14 MANAGED WAN SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 74
FIGURE 15 STORAGE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 74
FIGURE 16 MANAGED UCAAS SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 75
FIGURE 17 DEVICE LIFE CYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD 76
FIGURE 18 MANAGED OSS/BSS SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD 76
FIGURE 19 ON-PREMISES SEGMENT TO ACCOUNT FOR LARGER MARKET DURING FORECAST PERIOD 77
FIGURE 20 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET DURING FORECAST PERIOD 78
FIGURE 21 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 79
4 PREMIUM INSIGHTS 80
4.1 ATTRACTIVE GROWTH OPPORTUNITIES FOR KEY PLAYERS IN MANAGED SERVICES MARKET 80
FIGURE 22 RAPID GEOGRAPHIC AND TECHNOLOGICAL CHANGES TO DRIVE GROWTH OF MANAGED SERVICES 80
4.2 MANAGED SERVICES MARKET, BY SERVICE TYPE, 2023 VS. 2028 80
FIGURE 23 MANAGED COMMUNICATION & COLLABORATION SERVICES SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 80
4.3 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE TYPE, 2023 VS. 2028 81
FIGURE 24 MANAGED IAM SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 81
4.4 MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE TYPE, 2023 VS. 2028 81
FIGURE 25 MANAGED WAN SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 81
4.5 MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE TYPE, 2023 VS. 2028 82
FIGURE 26 STORAGE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 82
4.6 MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE TYPE, 2023 VS. 2028 82
FIGURE 27 MANAGED UCAAS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 82
4.7 MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE TYPE, 2023 VS. 2028 83
FIGURE 28 DEVICE LIFE CYCLE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD 83
4.8 MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE TYPE, 2023 VS. 2028 83
FIGURE 29 MANAGED OSS/BSS SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD 83
4.9 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2023 VS. 2028 84
FIGURE 30 ON-PREMISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE DURING FORECAST PERIOD 84
4.10 MANAGED SERVICES MARKET, BY VERTICAL, 2023 VS. 2028 84
FIGURE 31 BFSI SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 84
4.11 MANAGED SERVICES MARKET, BY REGION, 2023 VS. 2028 85
FIGURE 32 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 85
5 MARKET OVERVIEW AND INDUSTRY TRENDS 86
5.1 INTRODUCTION 86
5.2 MARKET DYNAMICS 86
FIGURE 33 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: MANAGED SERVICES MARKET 86
5.2.1 DRIVERS 87
5.2.1.1 Increasing adoption of cloud-managed services 87
FIGURE 34 GROWTH OF CLOUD-MANAGED SERVICES 87
5.2.1.2 Lack of skilled IT professionals 87
5.2.1.3 Growth in adjacent markets 88
5.2.1.4 Rising need for cost and risk reduction 88
5.2.2 RESTRAINTS 88
5.2.2.1 Lack of IT security professionals 88
5.2.2.2 Increasing regulations and compliances 89
5.2.3 OPPORTUNITIES 89
5.2.3.1 Changing work environments 89
5.2.3.2 Rising adoption of cloud solutions 89
5.2.4 CHALLENGES 90
5.2.4.1 Lack of skilled professionals 90
5.2.4.2 Increased competition and pricing pressure 90
5.3 CASE STUDY ANALYSIS 90
5.3.1 DXC TECHNOLOGY HELPED INAIL PREVENT CYBER THREATS WITH AUTOMATION AND ML 90
5.3.2 ERICSSON HELPED NEWPORT UTILITIES BRING HIGH-SPEED BROADBAND TO RURAL COMMUNITIES 91
5.3.3 LUMEN TECHNOLOGIES HELPED NET PROTECTIONS SECURE NETWORK WITH 24-HOUR OPERATIONAL MISSION-CRITICAL INFRASTRUCTURE 91
5.3.4 AWS MANAGED SERVICES HELPED FIELDCORE ESTABLISH OPERATIONS SUPPORT AND INFRASTRUCTURE INCIDENT MANAGEMENT 92
5.3.5 ZACHRY CORPORATION BOOSTED EXPERTISE AND SUPPORT WITH RACKSPACE TECHNOLOGY’S MANAGED DATA CENTER 92
5.3.6 TCS PROVIDED FLEXIBLE GLOBAL SECURITY OPERATIONS CENTER TO SHV ENERGY 93
5.4 ECOSYSTEM ANALYSIS 93
FIGURE 35 MANAGED SERVICES MARKET: ECOSYSTEM ANALYSIS 94
5.5 VALUE CHAIN ANALYSIS 94
FIGURE 36 MANAGED SERVICES MARKET: VALUE CHAIN ANALYSIS 94
5.6 INDICATIVE PRICE ANALYSIS 95
5.6.1 INTRODUCTION 95
5.6.2 INDICATIVE PRICE TRENDS 95
5.6.3 INDICATIVE PRICING TRENDS, BY KEY VENDOR 96
TABLE 5 MANAGED SERVICES MARKET: INDICATIVE PRICING ANALYSIS, BY KEY VENDOR 96
5.7 PATENT ANALYSIS 96
FIGURE 37 NUMBER OF PATENTS PUBLISHED, 2012–2022 97
FIGURE 38 TOP TEN PATENT APPLICANTS (GLOBAL) IN 2022 97
TABLE 6 TOP PATENT OWNERS 97
5.8 TECHNOLOGY ANALYSIS 98
5.8.1 BIG DATA ANALYTICS 98
5.8.2 CLOUD COMPUTING 98
5.8.3 ARTIFICIAL INTELLIGENCE 98
5.8.4 MACHINE LEARNING 99
5.8.5 5G TECHNOLOGY 99
5.9 REGULATORY LANDSCAPE 99
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 99
TABLE 7 NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 99
TABLE 8 EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 100
TABLE 9 ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 100
TABLE 10 REST OF THE WORLD: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 100
5.9.1.1 North America 101
5.9.1.2 Europe 102
5.9.1.3 Asia Pacific 102
5.9.1.4 Middle East & South Africa 102
5.9.1.5 Latin America 103
5.9.2 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 103
5.9.2.1 GDPR 103
5.9.2.2 SEC Rule 17a-4 103
5.9.2.3 ISO/IEC 27001 103
5.9.2.4 System and Organization Controls 2 Type II Compliance 104
5.9.2.5 FINRA 104
5.9.2.6 FOIA 104
5.9.2.7 HIPAA 104
5.10 PORTER’S FIVE FORCES ANALYSIS 105
FIGURE 39 MANAGED SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 105
TABLE 11 PORTER’S FIVE FORCES ANALYSIS 105
5.10.1 THREAT OF NEW ENTRANTS 106
5.10.2 THREAT OF SUBSTITUTES 106
5.10.3 BARGAINING POWER OF SUPPLIERS 106
5.10.4 BARGAINING POWER OF BUYERS 106
5.10.5 INTENSITY OF COMPETITIVE RIVALRY 106
5.11 KEY CONFERENCES AND EVENTS, 2023–2024 107
TABLE 12 KEY CONFERENCES AND EVENTS, 2023–2024 107
5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS’ BUSINESSES 107
FIGURE 40 MANAGED SERVICES MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS’ BUSINESSES 107
5.13 KEY STAKEHOLDERS & BUYING CRITERIA 108
5.13.1 KEY STAKEHOLDERS IN BUYING PROCESS 108
FIGURE 41 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP VERTICALS 108
TABLE 13 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS 108
5.13.2 BUYING CRITERIA 109
FIGURE 42 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 109
TABLE 14 KEY BUYING CRITERIA FOR TOP THREE VERTICALS 109
5.14 BUSINESS MODEL ANALYSIS 110
FIGURE 43 MANAGED SERVICES MARKET: BUSINESS MODEL ANALYSIS 110
5.14.1 BUSINESS MODEL FOR SOFTWARE PROVIDERS 110
6 MANAGED SERVICES MARKET, BY SERVICE TYPE 112
6.1 INTRODUCTION 113
FIGURE 44 MANAGED MOBILITY SERVICES SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 113
6.1.1 SERVICE TYPES: MANAGED SERVICES MARKET DRIVERS 113
TABLE 15 MANAGED SERVICES MARKET, BY SERVICE TYPE, 2018–2022 (USD MILLION) 114
TABLE 16 MANAGED SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 114
6.2 MANAGED SECURITY SERVICES 115
6.2.1 NEED TO IDENTIFY POTENTIAL CYBER THREATS AND ANOMALIES TO FUEL DEMAND FOR MANAGED SECURITY SERVICES 115
TABLE 17 MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 115
TABLE 18 MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 115
6.3 MANAGED NETWORK SERVICES 116
6.3.1 MANAGED NETWORK SERVICES TO HELP ORGANIZATIONS OUTSOURCE NETWORK MANAGEMENT, MONITORING, AND TROUBLESHOOTING 116
TABLE 19 MANAGED NETWORK SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 116
TABLE 20 MANAGED NETWORK SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 116
6.4 MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES 117
6.4.1 MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES TO ENSURE EFFICIENT DATA CENTERS AND ADHERENCE TO INDUSTRY STANDARDS 117
TABLE 21 MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 117
TABLE 22 MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 118
6.5 MANAGED COMMUNICATION & COLLABORATION SERVICES 118
6.5.1 MANAGED COMMUNICATION & COLLABORATION SERVICES TO ENHANCE PRODUCTIVITY, IMPROVE TEAMWORK, AND ENSURE SEAMLESS CONNECTIVITY 118
TABLE 23 MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 118
TABLE 24 MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 119
6.6 MANAGED MOBILITY SERVICES 119
6.6.1 MANAGED MOBILITY SERVICES TO STREAMLINE PROCESSES OF MANAGING, SECURING, AND SUPPORTING MOBILE DEVICES, APPLICATIONS, AND DATA 119
TABLE 25 MANAGED MOBILITY SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 119
TABLE 26 MANAGED MOBILITY SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 120
6.7 MANAGED INFORMATION SERVICES 120
6.7.1 MANAGED INFORMATION SERVICES TO ORGANIZE, STORE, SECURE, AND OPTIMIZE FLOW OF INFORMATION 120
TABLE 27 MANAGED INFORMATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 120
TABLE 28 MANAGED INFORMATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 121
7 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICE 122
7.1 INTRODUCTION 123
FIGURE 45 MANAGED IAM SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 123
7.1.1 MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET DRIVERS 124
TABLE 29 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES TYPE, 2018–2022 (USD MILLION) 124
TABLE 30 MANAGED SERVICES MARKET, BY MANAGED SECURITY SERVICES TYPE, 2023–2028 (USD MILLION) 125
7.2 MANAGED IDENTITY & ACCESS MANAGEMENT 125
7.2.1 MANAGED IAM TO KEEP TRACK OF USER ACTIVITIES, MONITOR ACCESS PATTERNS, AND MAINTAIN AUDIT LOGS FOR COMPLIANCE REPORTING 125
TABLE 31 MANAGED IDENTITY & ACCESS MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 126
TABLE 32 MANAGED IDENTITY & ACCESS MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 126
7.3 MANAGED ANTIVIRUS/ANTI-MALWARE 126
7.3.1 MANAGED ANTIVIRUS/ANTI-MALWARE SOLUTIONS TO REDUCE DATA LEAK RISK AND OFFER PROTECTION AGAINST NEW VIRUSES 126
TABLE 33 MANAGED ANTIVIRUS/ANTI-MALWARE: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 127
TABLE 34 MANAGED ANTIVIRUS/ANTI-MALWARE: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 127
7.4 MANAGED FIREWALL 127
7.4.1 MANAGED FIREWALL SERVICES TO FILTER INTERNET AND NETWORK TRAFFIC AND FOCUS ON SPECIFIC APPLICATIONS 127
TABLE 35 MANAGED FIREWALL: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 128
TABLE 36 MANAGED FIREWALL: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 128
7.5 MANAGED RISK & COMPLIANCE MANAGEMENT 128
7.5.1 MANAGED RISK & COMPLIANCE PROFESSIONALS TO ESTABLISH ROBUST SECURITY POLICIES AND GUIDELINES 128
TABLE 37 MANAGED RISK & COMPLIANCE MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 129
TABLE 38 MANAGED RISK & COMPLIANCE MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 129
7.6 MANAGED VULNERABILITY MANAGEMENT 129
7.6.1 MANAGED VULNERABILITY MANAGEMENT SOLUTIONS TO HELP ORGANIZATIONS MEET COMPLIANCE REQUIREMENTS AND PREPARE FOR AUDITS 129
TABLE 39 MANAGED VULNERABILITY MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 130
TABLE 40 MANAGED VULNERABILITY MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 130
7.7 MANAGED SECURITY INFORMATION & EVENT MANAGEMENT 130
7.7.1 MANAGED SIEM TO IDENTIFY POTENTIAL THREATS, ENABLE RAPID RESPONSE, AND REDUCE DWELL TIME OF ATTACKERS 130
TABLE 41 MANAGED SECURITY INFORMATION & EVENT MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 131
TABLE 42 MANAGED SECURITY INFORMATION & EVENT MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 131
7.8 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS 131
7.8.1 IDS/IPS SOLUTIONS TO EMPLOY BEHAVIORAL ANALYSIS TO IDENTIFY ANOMALIES AND DEVIATIONS FROM REGULAR NETWORK ACTIVITY 131
TABLE 43 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 132
TABLE 44 MANAGED INTRUSION DETECTION SYSTEMS/INTRUSION PREVENTION SYSTEMS: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 132
7.9 MANAGED UNIFIED THREAT MANAGEMENT 132
7.9.1 UTM TO PROVIDE COST-EFFECTIVE SOLUTIONS AND PROTECT AGAINST SOPHISTICATED CYBER THREATS 132
TABLE 45 MANAGED UNIFIED THREAT MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 133
TABLE 46 MANAGED UNIFIED THREAT MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 133
7.10 MANAGED ENCRYPTION 133
7.10.1 MANAGED ENCRYPTION SOLUTIONS TO HELP SECURE ENTERPRISE SECURITY AND PREVENT CONFIDENTIALITY AND INTEGRITY OF DIGITAL DATA 133
TABLE 47 MANAGED ENCRYPTION: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 134
TABLE 48 MANAGED ENCRYPTION: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 134
7.11 OTHER MANAGED SECURITY SERVICES 134
TABLE 49 OTHER MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 135
TABLE 50 OTHER MANAGED SECURITY SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 135
8 MANAGED SERVICES MARKET, BY MANAGED NETWORK SERVICE 136
8.1 INTRODUCTION 137
FIGURE 46 MANAGED NETWORK SECURITY SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 137
8.1.1 MANAGED NETWORK SERVICES: MANAGED SERVICES MARKET DRIVERS 137
TABLE 51 MANAGED SERVICES MARKET: BY MANAGED NETWORK SERVICES TYPE, 2018–2022 (USD MILLION) 138
TABLE 52 MANAGED SERVICES MARKET: BY MANAGED NETWORK SERVICES TYPE, 2023–2028 (USD MILLION) 138
8.2 MANAGED LAN 138
8.2.1 MANAGED LAN SERVICES TO ENSURE SMOOTH LAN OPERATION AND SUPPORT SEAMLESS COMMUNICATION AND DATA TRANSFER 138
TABLE 53 MANAGED LAN: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 139
TABLE 54 MANAGED LAN: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 139
8.3 MANAGED WI-FI 139
8.3.1 MANAGED WI-FI SOLUTIONS TO SECURE RELIABLE WI-FI CONNECTIVITY AND PROVIDE COMPLETE NETWORK VISIBILITY AND ACCESS CONTROL 139
TABLE 55 MANAGED WI-FI: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 140
TABLE 56 MANAGED WI-FI: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 140
8.4 MANAGED VPN 140
8.4.1 MANAGED VPN SERVICES TO MONITOR VPN CONNECTIONS FOR UNUSUAL ACTIVITIES AND POTENTIAL SECURITY BREACHES 140
TABLE 57 MANAGED VPN: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 141
TABLE 58 MANAGED VPN: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 141
8.5 MANAGED WAN 142
8.5.1 MANAGED WAN SERVICES TO MAXIMIZE NETWORK PERFORMANCE, ENSURE DATA PRIVACY, AND ENABLE SEAMLESS CONNECTIVITY 142
TABLE 59 MANAGED WAN: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 142
TABLE 60 MANAGED WAN: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 142
8.6 NETWORK MONITORING 143
8.6.1 NETWORK MONITORING SOLUTIONS TO ENSURE OPTIMAL PERFORMANCE, DETECT POTENTIAL ISSUES, AND PROACTIVELY MANAGE NETWORK 143
TABLE 61 NETWORK MONITORING: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 143
TABLE 62 NETWORK MONITORING: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 143
8.7 MANAGED NETWORK SECURITY 144
8.7.1 NEED TO IDENTIFY AND BLOCK SUSPICIOUS NETWORK ACTIVITIES AND ENSURE SECURE IMPLEMENTATION OF VPNS TO DRIVE MARKET 144
TABLE 63 MANAGED NETWORK SECURITY: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 144
TABLE 64 MANAGED NETWORK SECURITY: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 145
9 MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICE 146
9.1 INTRODUCTION 147
FIGURE 47 SERVER MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 147
9.1.1 MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES: MANAGED SERVICES MARKET DRIVERS 147
TABLE 65 MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES TYPE, 2018–2022 (USD MILLION) 148
TABLE 66 MANAGED SERVICES MARKET, BY MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES TYPE, 2023–2028 (USD MILLION) 148
9.2 STORAGE MANAGEMENT 148
9.2.1 STORAGE MANAGEMENT SERVICES TO ENABLE SEAMLESS SCALABILITY AND FOCUS ON OPTIMIZING DATA STORAGE PERFORMANCE 148
TABLE 67 STORAGE MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 149
TABLE 68 STORAGE MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 149
9.3 SERVER MANAGEMENT 149
9.3.1 SERVER MANAGEMENT SOLUTIONS TO MAINTAIN PERFORMANCE, AVAILABILITY, AND SECURITY OF SERVERS 149
TABLE 69 SERVER MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 150
TABLE 70 SERVER MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 150
9.4 MANAGED PRINT SERVICES 150
9.4.1 MANAGED PRINT SERVICES TO ANALYZE PRINT USAGE, IDENTIFY INEFFICIENCIES, AND IMPLEMENT STRATEGIES TO REDUCE UNNECESSARY PRINTING 150
TABLE 71 MANAGED PRINT SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 151
TABLE 72 MANAGED PRINT SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 151
9.5 OTHER MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES 151
TABLE 73 OTHER MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 151
TABLE 74 OTHER MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 152
10 MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICE 153
10.1 INTRODUCTION 154
FIGURE 48 MANAGED VOIP SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 154
10.1.1 MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET DRIVERS 154
TABLE 75 MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES TYPE, 2018–2022 (USD MILLION) 155
TABLE 76 MANAGED SERVICES MARKET, BY MANAGED COMMUNICATION & COLLABORATION SERVICES TYPE, 2023–2028 (USD MILLION) 155
10.2 MANAGED VOIP 155
10.2.1 MANAGED VOIP SOLUTIONS TO OFFER RELIABLE AND FEATURE-RICH PLATFORM FOR VOICE COMMUNICATION 155
TABLE 77 MANAGED VOIP: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 156
TABLE 78 MANAGED VOIP: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 156
10.3 MANAGED UCAAS 156
10.3.1 MANAGED UCAAS PLATFORM TO PROMOTE TEAMWORK BY ENABLING USERS TO SHARE DOCUMENTS 156
TABLE 79 MANAGED UCAAS: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 157
TABLE 80 MANAGED UCAAS: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 157
10.4 OTHER MANAGED COMMUNICATION & COLLABORATION SERVICES 157
TABLE 81 OTHER MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 158
TABLE 82 OTHER MANAGED COMMUNICATION & COLLABORATION SERVICES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 158
11 MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICE 159
11.1 INTRODUCTION 160
FIGURE 49 APPLICATION MANAGEMENT SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 160
11.1.1 MANAGED MOBILITY SERVICES: MANAGED SERVICES MARKET DRIVERS 160
TABLE 83 MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES TYPE, 2018–2022 (USD MILLION) 160
TABLE 84 MANAGED SERVICES MARKET, BY MANAGED MOBILITY SERVICES TYPE, 2023–2028 (USD MILLION) 161
11.2 DEVICE LIFE CYCLE MANAGEMENT 161
11.2.1 DEVICE LIFE CYCLE MANAGEMENT SERVICES TO ENSURE DEVICES ARE UP-TO-DATE, SECURE, AND ALIGNED WITH ORGANIZATIONAL POLICIES 161
TABLE 85 DEVICE LIFE CYCLE MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 162
TABLE 86 DEVICE LIFE CYCLE MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 162
11.3 APPLICATION MANAGEMENT 162
11.3.1 APPLICATION MANAGEMENT SERVICES TO OFFER EFFECTIVE DEPLOYMENT, MAINTENANCE, SECURITY, AND MANAGEMENT OF MOBILE APPLICATIONS 162
TABLE 87 APPLICATION MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 163
TABLE 88 APPLICATION MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 163
12 MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICE 164
12.1 INTRODUCTION 165
FIGURE 50 BUSINESS PROCESS MANAGEMENT SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 165
12.1.1 MANAGED INFORMATION SERVICES: MANAGED SERVICES MARKET DRIVERS 165
TABLE 89 MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICES TYPE, 2018–2022 (USD MILLION) 165
TABLE 90 MANAGED SERVICES MARKET, BY MANAGED INFORMATION SERVICES TYPE, 2023–2028 (USD MILLION) 166
12.2 BUSINESS PROCESS MANAGEMENT 166
12.2.1 BUSINESS PROCESS MANAGEMENT TO STREAMLINE PROCESSES TO MINIMIZE MANUAL INTERVENTIONS AND IMPROVE SERVICE DELIVERY 166
TABLE 91 BUSINESS PROCESS MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 166
TABLE 92 BUSINESS PROCESS MANAGEMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 167
12.3 MANAGED OSS/BSS 167
12.3.1 MANAGED OSS/BSS TO EFFICIENTLY MANAGE, INTEGRATE, AND OPERATIONS 167
TABLE 93 MANAGED OSS/BSS: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 168
TABLE 94 MANAGED OSS/BSS: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 168
13 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE 169
13.1 INTRODUCTION 170
FIGURE 51 CLOUD SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 170
13.1.1 DEPLOYMENT TYPES: MANAGED SERVICES MARKET DRIVERS 170
TABLE 95 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2018–2022 (USD MILLION) 170
TABLE 96 MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2023–2028 (USD MILLION) 171
13.2 ON-PREMISES 171
13.2.1 ON-PREMISES DEPLOYMENT TYPE TO CONTROL DATA AND OFFER SECURITY MEASURES 171
TABLE 97 ON-PREMISES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 171
TABLE 98 ON-PREMISES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 172
13.3 CLOUD 172
13.3.1 CLOUD DEPLOYMENT TYPE TO ADJUST RESOURCES BASED ON DEMAND 172
TABLE 99 CLOUD: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 172
TABLE 100 CLOUD: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 173
14 MANAGED SERVICES MARKET, BY VERTICAL 174
14.1 INTRODUCTION 175
FIGURE 52 OTHER VERTICALS SEGMENT TO ACCOUNT FOR LARGEST MARKET SIZE DURING FORECAST PERIOD 175
14.1.1 VERTICALS: MANAGED SERVICES MARKET DRIVERS 176
TABLE 101 MANAGED SERVICES MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 176
TABLE 102 MANAGED SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 177
14.2 BFSI 177
14.2.1 MANAGED SERVICES TO PROVIDE ROBUST DATA PROCESSING CAPABILITIES, ENHANCE SECURITY, AND ENABLE ADVANCED ANALYTICS 177
TABLE 103 BFSI: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 178
TABLE 104 BFSI: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 178
14.3 IT & TELECOM 178
14.3.1 MANAGED SERVICES TO CONTROL OPERATIONAL COSTS, REDUCE COMPLEXITY, IMPROVE EFFICIENCY, AND INCREASE INNOVATION RATES 178
TABLE 105 IT & TELECOM: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 179
TABLE 106 IT & TELECOM: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 179
14.4 GOVERNMENT & PUBLIC SECTOR 179
14.4.1 NEED TO ADOPT NEW TECHNOLOGIES AND INFRASTRUCTURE TO DRIVE DEMAND FOR MANAGED SERVICES 179
TABLE 107 GOVERNMENT & PUBLIC SECTOR: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 180
TABLE 108 GOVERNMENT & PUBLIC SECTOR: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 180
14.5 RETAIL & CONSUMER GOODS 180
14.5.1 MANAGED SERVICES TO ENABLE REAL-TIME TRACKING AND ANALYSIS OF INVENTORY 180
TABLE 109 RETAIL & CONSUMER GOODS: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 181
TABLE 110 RETAIL & CONSUMER GOODS: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 181
14.6 ENERGY & UTILITIES 181
14.6.1 MANAGED SERVICES TO REDUCE TECHNOLOGY RISKS, MINIMIZE COSTS, AND STREAMLINE BUSINESS PROCESSES 181
TABLE 111 ENERGY & UTILITIES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 182
TABLE 112 ENERGY & UTILITIES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 182
14.7 MANUFACTURING 182
14.7.1 MANAGED SERVICES TO PROVIDE VALUABLE SUPPORT TO MANUFACTURERS AND CREATE MULTI-CHANNEL RELATIONSHIPS 182
TABLE 113 MANUFACTURING: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 183
TABLE 114 MANUFACTURING: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 183
14.8 HEALTHCARE & LIFE SCIENCES 183
14.8.1 MANAGED SERVICES TO ENHANCE OPERATIONAL EFFICIENCY, PATIENT OUTCOMES, AND DATA SECURITY 183
TABLE 115 HEALTHCARE & LIFE SCIENCES: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 184
TABLE 116 HEALTHCARE & LIFE SCIENCES: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 184
14.9 MEDIA & ENTERTAINMENT 184
14.9.1 MANAGED SERVICES TO HELP MANAGE AND STORE GROWING DIGITAL DATA 184
TABLE 117 MEDIA & ENTERTAINMENT: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 185
TABLE 118 MEDIA & ENTERTAINMENT: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 185
14.10 OTHER VERTICALS 185
TABLE 119 OTHER VERTICALS: MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 186
TABLE 120 OTHER VERTICALS: MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 186
15 MANAGED SERVICES MARKET, BY REGION 187
15.1 INTRODUCTION 188
FIGURE 53 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SIZE BY 2028 188
TABLE 121 MANAGED SERVICES MARKET, BY REGION, 2018–2022 (USD MILLION) 188
TABLE 122 MANAGED SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 189
15.2 NORTH AMERICA 189
15.2.1 NORTH AMERICA: MANAGED SERVICES MARKET DRIVERS 189
15.2.2 NORTH AMERICA: RECESSION IMPACT 189
FIGURE 54 NORTH AMERICA: MARKET SNAPSHOT 190
TABLE 123 NORTH AMERICA: MANAGED SERVICES MARKET, BY SERVICE TYPE, 2018–2022 (USD MILLION) 190
TABLE 124 NORTH AMERICA: MANAGED SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 191
TABLE 125 NORTH AMERICA: MANAGED SECURITY SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 191
TABLE 126 NORTH AMERICA: MANAGED SECURITY SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 192
TABLE 127 NORTH AMERICA: MANAGED NETWORK SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 192
TABLE 128 NORTH AMERICA: MANAGED NETWORK SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 193
TABLE 129 NORTH AMERICA: MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 193
TABLE 130 NORTH AMERICA: MANAGED IT INFRASTRUCTURE & DATA CENTER SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 193
TABLE 131 NORTH AMERICA: MANAGED COMMUNICATION & COLLABORATION SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 194
TABLE 132 NORTH AMERICA: MANAGED COMMUNICATION & COLLABORATION SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 194
TABLE 133 NORTH AMERICA: MANAGED MOBILITY SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 194
TABLE 134 NORTH AMERICA: MANAGED MOBILITY SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 194
TABLE 135 NORTH AMERICA: MANAGED INFORMATION SERVICES MARKET, BY TYPE, 2018–2022 (USD MILLION) 195
TABLE 136 NORTH AMERICA: MANAGED INFORMATION SERVICES MARKET, BY TYPE, 2023–2028 (USD MILLION) 195
TABLE 137 NORTH AMERICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2018–2022 (USD MILLION) 195
TABLE 138 NORTH AMERICA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2023–2028 (USD MILLION) 195
TABLE 139 NORTH AMERICA: MANAGED SERVICES MARKET, BY VERTICAL, 2018–2022 (USD MILLION) 196
TABLE 140 NORTH AMERICA: MANAGED SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 196
TABLE 141 NORTH AMERICA: MANAGED SERVICES MARKET, BY COUNTRY, 2018–2022 (USD MILLION) 196
TABLE 142 NORTH AMERICA: MANAGED SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 197
15.2.3 US 197
15.2.3.1 Need for EHR management, data backup and recovery, cybersecurity, and compliance support to drive market 197
TABLE 143 US: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2018–2022 (USD MILLION) 197
TABLE 144 US: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2023–2028 (USD MILLION) 197
15.2.4 CANADA 198
15.2.4.1 Rising security attacks on network infrastructure, technological advancements, and identity fraud to drive market 198
TABLE 145 CANADA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2018–2022 (USD MILLION) 198
TABLE 146 CANADA: MANAGED SERVICES MARKET, BY DEPLOYMENT TYPE, 2023–2028 (USD MILLION) 198

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Table of Contents

Summary

The managed services market size is expected to grow from USD 275.5 billion in 2023 to USD 372.6 billion by 2028 at a compound annual growth rate (CAGR) of 6.2% during the forecast period. The managed services market has evolved significantly due to technological advancements, changing business needs, and the increasing complexity of IT environments. It encompasses a broad spectrum of services tailored to meet the demands of diverse industries and sectors. The growth of cloud computing, the need for robust cybersecurity measures, and the rise of remote work have all contributed to the expansion and relevance of the managed services market. As businesses seek efficient ways to manage their operations and leverage specialized expertise, the market for managed services is expected to continue its growth trajectory.
Managed services often involve service level agreements (SLAs) that outline the scope of services, performance metrics, response times, and other terms of the arrangement. These agreements ensure a clear understanding between the client and the MSP regarding the expectations and responsibilities associated with the managed services. Moreover, the key characteristic of managed services is that they offer organizations the opportunity to offload non-core tasks and operational duties to external experts. This allows the client organization to focus on its core competencies, strategic initiatives, and innovation. At the same time, the MSP handles day-to-day operations, maintenance, and support related to the outsourced services.
By vertical, the healthcare & life sciences segment holds the highest CAGR during the forecast period.
The managed services market by vertical is divided into BFSI, IT & telecom, manufacturing, retail & consumer goods, healthcare & life science, energy & utilities, government, media & entertainment, and other verticals. The healthcare & life sciences segment is estimated to grow at the highest CAGR during the forecasted managed services market. Managed services play a critical role in the healthcare and life sciences by offering tailored solutions to address this sector’s unique complexities and demands. Managed services provide several key benefits that enhance operational efficiency, patient outcomes, and data security in an environment characterized by rapid technological advancements, stringent regulations, and the imperative to provide quality patient care. Firstly, managed services enable healthcare organizations to focus on delivering medical services, research, and patient care while outsourcing non-core functions like IT management, data analytics, and compliance. Outsourcing IT services improves resource allocation, streamlined operations, and enhanced patient experiences. Secondly, data security and privacy are paramount in healthcare due to the sensitive nature of patient information. Managed security services offer robust solutions for HIPAA compliance, real-time monitoring, and rapid response to potential breaches, safeguarding patient data and maintaining the trust of patients and stakeholders.
Furthermore, the healthcare and life sciences industry is transforming digitally by adopting electronic health records (EHRs), telemedicine, and data-driven diagnostics. Managed services provide expertise in implementing and managing these technologies, ensuring seamless integration, data accuracy, and optimized clinical workflows. In an era of cost containment, managed services offer cost-effective solutions. Healthcare organizations can achieve greater operational efficiency and reduce overhead costs by outsourcing tasks like IT infrastructure management and system maintenance.
Based on managed security services, the managed IAM segment holds the largest market share during the forecast period.
The managed services market, by managed security service, is segmented into managed IAM, managed antivirus/antimalware, managed firewall, managed risk and compliance management, managed vulnerability management, managed SIEM, managed IDS/IPS, managed UTM, managed encryption, and other managed security services. The managed identity & access management (IAM) segment is expected to hold the largest market share during the forecast period. Managed identity and access management (IAM) plays a crucial role in managed security services by focusing on control and secured user access to various resources within an organization’s IT environment. It is a specialized segment that ensures the right individuals have appropriate access to suitable systems and data while enforcing security measures to prevent unauthorized access and potential data breaches. Managed IAM allows users access to specific resources based on their roles, responsibilities, and the principle of least privilege. Managed IAM services minimize the risk of unauthorized access to sensitive data and critical systems. IAM solutions manage user authentication, implementing secure and reliable methods such as multi-factor authentication (MFA) to verify users’ identities. This reduces the risk of unauthorized access resulting from stolen or compromised credentials.
Moreover, managed IAM handles user onboarding and offboarding, ensuring timely access for new employees and revoking access for departing ones. Managed IAM also helps maintain an up-to-date and secure access control environment. IAM is crucial in enforcing compliance with internal policies and external regulations. It allows organizations to track user activities, monitor access patterns, and maintain audit logs for compliance reporting.
Based on deployment type, the cloud segment holds the highest CAGR during the forecast period.
The managed services market, by deployment type, is segmented into on-premises and cloud. The cloud segment is estimated to grow at the highest CAGR during the forecasted managed services market. The cloud deployment type segment plays a pivotal role in the managed services market by offering organizations a flexible, scalable, and cost-effective approach to outsourcing their IT infrastructure, applications, and services to cloud service providers. Cloud deployment has revolutionized how businesses manage their technology needs, providing opportunities for efficiency, innovation, and adaptability while presenting unique challenges and benefits. Cloud deployment allows organizations to scale their resources up or down based on demand quickly, enabling agility and avoiding the constraints of fixed on-premises infrastructure. Cloud solutions eliminate the need for upfront investments in hardware and reduce ongoing maintenance costs. Organizations pay for what they use, leading to cost predictability and potential savings. Cloud-based managed services can be accessed from anywhere via an internet connection, facilitating remote work, collaboration, and real-time access to data and applications.
Moreover, cloud services can be provisioned quickly, reducing the time to deploy new applications or services. This agility accelerates innovation and time-to-market. Further, cloud providers often handle software updates, security patches, and maintenance, relieving organizations of managing these tasks themselves.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the managed services market.
 By Company: Tier I: 40%, Tier II: 25%, and Tier III: 35%
 By Designation: C-Level Executives: 25%, Director Level: 37%, and Others: 38%
 By Region: North America: 42%, Europe: 24%, Asia Pacific: 18%, Rest of World: 16%
Some of the significant managed services market vendors are IBM (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), Cisco (US), DXC (US), TCS (India), Rackspace (US), AT&T (US), Verizon (US), Dimension Data (South Africa), Infosys (India), HCL (India), Ericsson (Sweden), and GTT Communications (US)NTT Communications (Japan), and Digital Reality (US).
Research coverage:
The market study covers the managed services market across segments. It aims at estimating the market size and the growth potential across different segments, such as service types, managed security service, managed network service, managed IT infrastructure and data center service, managed communication and collaboration service, managed mobility service, managed information service, verticals, deployment types, and regions. It includes an in-depth competitive analysis of the key players in the market, their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Reasons to buy this report:

The report will help the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall managed services market and the subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. The report also helps stakeholders understand the market pulse and provides information on key market drivers, restraints, challenges, and opportunities.

The report provides insights on the following pointers:

Analysis of key drivers (Increasing adoption of cloud-managed services contributes to market growth, Lack of skilled IT professionals, growth in adjacent markets such as cloud computing, Cost and risk reduction), restraints (Lack of IT security professionals may inhibit market growth, Increase in regulations and compliances), opportunities (Changing work environments, Surge in adoption of cloud), and challenges (Lack of sales and marketing staff, training, and cybersecurity to severely affect the Growth of MSPs, Increased competition can lead to pricing pressures) influencing the growth of the managed services market.

• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the managed services market.

• Market Development: Comprehensive information about lucrative markets – the report analyses the managed services market across varied regions.

• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the managed services market.

• Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players, including IBM (US), Fujitsu (Japan), Accenture (Ireland), Atos (France), and Cisco (US), among others in the managed services market.

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