Summary

Field Service Management Market Growth & Trends

The global field service management market size is expected to reach USD 11.78 billion by 2030, registering a CAGR of 13.3% from 2023 to 2030, according to a new report by Grand View Research, Inc. Various other factors such as improper management of inventory, increased inventory cycle time, increased holding cost, increased ordering cost and incorrect information about the stock further increase the cost of business operations. FSM software helps to fortify the functionality of the service industry while improving overall profitability.

The main forces which are driving the market include the increase in number of field operations across manufacturing, oil & gas and construction sector., increase in the use of smartphone devices, and rising demand for better organizational efficiency and reduced cost of operations. The advancement of cloud services supports the integration of the cloud to the FSM software. This is expected to surge the FSM market growth over the next nine years. Over the forecast period, most of the end-use industries are expected to deploy the FSM software on the cloud rather than on the premise.

The global field service management market is anticipated to witness high growth over the forecast period. The high presence of smartphones and tablets are playing an important role in the overall growth of the FSM industry globally. FSM solutions are also compatible with next-generation smartphone operating systems, further boosting their importance across the competitive landscape.

Field Service Management Market Report Highlights

• The mobile field execution solution provided by the FSM software is the most preferred solution by the end-use industries which helps in execution and maintenance of fieldwork by technicians, reporting status, receiving alerts, gain visibility to individual performance.

• Most of the end-use industries such as utilities, healthcare, IT among others are moving from on-premise deployment to cloud deployment of the FSM software as it enables faster deployment speeds and reduces upfront costs.

• As compared to the small and medium enterprises, the large enterprises are increasingly adopting the FSM software for the management of large on-field technicians and employees who work on the field.

• The FSM software is being increasingly adopted across the construction industry due to the rapid industrialization and increasing population particularly in developing countries such as China and India.

• The FSM market is in the developing stage in the regions of Asia-Pacific, Middle East & Africa, and Latin America due to their increase in investment in the IT sector and increased focus on digital workplace transformation initiatives.

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Table of Contents

Table of Contents

Chapter 1. Methodology and Scope
1.1. Market Segmentation & Scope
1.1.1. Component
1.1.2. Deployment
1.1.3. Enterprise
1.1.4. End-use
1.1.5. Regional scope
1.1.6. Estimates and forecast timeline
1.2. Research Methodology
1.3. Information Procurement
1.3.1. Purchased database
1.3.2. GVR’s internal database
1.3.3. Secondary sources
1.3.4. Primary research
1.3.5. Details of primary research
1.4. Information or Data Analysis
1.5. Market Formulation & Validation
1.6. Model Details
1.7. List of Secondary Sources
1.8. List of Primary Sources
1.9. Objectives
Chapter 2. Executive Summary
2.1. Market Outlook
2.2. Segment Outlook
2.2.1. Component
2.2.2. Deployment
2.2.3. Enterprise
2.2.4. End-use
2.2.5. Regional scope
2.3. Competitive Insights
Chapter 3. Field Service Management Market Variables, Trends & Scope
3.1. Market Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market driver analysis
3.3.2. Market restraint analysis
3.3.3. Market opportunity analysis
3.4. Field Service Management Market Analysis Tools
3.4.1. Industry Analysis - Porter’s
3.4.1.1. Supplier power
3.4.1.2. Buyer power
3.4.1.3. Substitution threat
3.4.1.4. Threat of new entrant
3.4.1.5. Competitive rivalry
3.4.2. PESTEL Analysis
3.4.2.1. Political landscape
3.4.2.2. Technological landscape
3.4.2.3. Economic landscape
Chapter 4. Field Service Management Market: Component Estimates & Trend Analysis
4.1. Field Service Management Market: Key Takeaways
4.2. Field Service Management Market: Movement & Market Share Analysis, 2022 & 2030
4.3. Solution
4.3.1. Solution market estimates and forecasts, 2017 to 2030 (USD Million)
4.3.1.1. Mobile field execution
4.3.1.1.1. Mobile field execution market estimates and forecasts, 2017 to 2030 (USD Million)
4.3.1.2. Warranty management
4.3.1.2.1. Warranty management market estimates and forecasts, 2017 to 2030 (USD Million)
4.3.1.3. Workforce management
4.3.1.3.1. Workforce management market estimates and forecasts, 2017 to 2030 (USD Million)
4.3.1.4. Customer management
4.3.1.4.1. Customer management market estimates and forecasts, 2017 to 2030 (USD Million)
4.3.1.5. Inventory management
4.3.1.5.1. Inventory management market estimates and forecasts, 2017 to 2030 (USD Million)
4.3.1.6. Others
4.3.1.6.1. Others market estimates and forecasts, 2017 to 2030 (USD Million)
4.4. Services
4.4.1. Services market estimates and forecasts, 2017 to 2030 (USD Million)
4.4.1.1. Implementation
4.4.1.1.1. Implementation market estimates and forecasts, 2017 to 2030 (USD Million)
4.4.1.2. Training & Support
4.4.1.2.1. Training & support market estimates and forecasts, 2017 to 2030 (USD Million)
4.4.1.3. Consulting & Advisory
4.4.1.3.1. Consulting & advisory market estimates and forecasts, 2017 to 2030 (USD Million)
Chapter 5. Field Service Management Market: Deployment Estimates & Trend Analysis
5.1. Field Service Management Market: Key Takeaways
5.2. Field Service Management Market: Movement & Market Share Analysis, 2022 & 2030
5.3. On-Premise
5.3.1. On-Premise market estimates and forecasts, 2017 to 2030 (USD Million)
5.4. Cloud
5.4.1. Cloud market estimates and forecasts, 2017 to 2030 (USD Million)
Chapter 6. Field Service Management Market: Enterprise Estimates & Trend Analysis
6.1. Field Service Management Market: Key Takeaways
6.2. Field Service Management Market: Movement & Market Share Analysis, 2022 & 2030
6.3. Large enterprises
6.3.1. Large enterprises market estimates and forecasts, 2017 to 2030 (USD Million)
6.4. SMEs
6.4.1. SMEs market estimates and forecasts, 2017 to 2030 (USD Million)
Chapter 7. Field Service Management Market: End-use Estimates & Trend Analysis
7.1. Field Service Management Market: Key Takeaways
7.2. Field Service Management Market: Movement & Market Share Analysis, 2022 & 2030
7.3. Energy & Utilities
7.3.1. Energy & utilities market estimates and forecasts, 2017 to 2030 (USD Million)
7.4. Telecom
7.4.1. Telecom market estimates and forecasts, 2017 to 2030 (USD Million)
7.5. Manufacturing
7.5.1. Manufacturing market estimates and forecasts, 2017 to 2030 (USD Million)
7.6. Healthcare
7.6.1. Healthcare market estimates and forecasts, 2017 to 2030 (USD Million)
7.7. BFSI
7.7.1. BFSI market estimates and forecasts, 2017 to 2030 (USD Million)
7.8. Construction & Real Estate
7.8.1. Construction & real estate market estimates and forecasts, 2017 to 2030 (USD Million)
7.9. Transportation & Logistics
7.9.1. Transportation & logistics market estimates and forecasts, 2017 to 2030 (USD Million)
7.10. Retail & Wholesale
7.10.1. Retail & wholesale market estimates and forecasts, 2017 to 2030 (USD Million)
7.11. Others
7.11.1. Others market estimates and forecasts, 2017 to 2030 (USD Million)
Chapter 8. Field Service Management Market: Regional Estimates & Trend Analysis
8.1. Regional Outlook
8.2. Field Service Management Market by Region: Key Takeaway
8.3. North America
8.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.3.2. U.S.
8.3.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.3.3. Canada
8.3.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.4. Europe
8.4.1. UK
8.4.1.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.4.2. Germany
8.4.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.4.3. France
8.4.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.5. Asia Pacific
8.5.1. Japan
8.5.1.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.5.2. China
8.5.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.5.3. India
8.5.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.5.4. Australia
8.5.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.5.5. South Korea
8.5.5.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.6. Latin America
8.6.1. Brazil
8.6.1.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.6.2. Mexico
8.6.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.7. MEA
8.7.1. Saudi Arabia
8.7.1.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.7.2. South Africa
8.7.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
8.7.3. UAE
8.7.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Million)
Chapter 9. Competitive Landscape
9.1. Recent Developments & Impact Analysis, By Key Market Participants
9.2. Market Participant Categorization
9.2.1. IBM Corporation
9.2.1.1. Company overview
9.2.1.2. Financial performance
9.2.1.3. Product benchmarking
9.2.1.4. Strategic initiatives
9.2.2. Agile 3 Solutions LLC
9.2.2.1. Company overview
9.2.2.2. Financial performance
9.2.2.3. Product benchmarking
9.2.2.4. Strategic initiatives
9.2.3. Accenture
9.2.3.1. Company overview
9.2.3.2. Financial performance
9.2.3.3. Product benchmarking
9.2.3.4. Strategic initiatives
9.2.4. Comarch SA
9.2.4.1. Company overview
9.2.4.2. Financial performance
9.2.4.3. Product benchmarking
9.2.4.4. Strategic initiatives
9.2.5. Salesforce, Inc.
9.2.5.1. Company overview
9.2.5.2. Financial performance
9.2.5.3. Product benchmarking
9.2.5.4. Strategic initiatives
9.2.6. Infor
9.2.6.1. Company overview
9.2.6.2. Financial performance
9.2.6.3. Product benchmarking
9.2.6.4. Strategic initiatives
9.2.7. Klugo Group, SAP SE
9.2.7.1. Company overview
9.2.7.2. Financial performance
9.2.7.3. Product benchmarking
9.2.7.4. Strategic initiatives
9.2.8. Astea International, Inc.
9.2.8.1. Company overview
9.2.8.2. Financial performance
9.2.8.3. Product benchmarking
9.2.8.4. Strategic initiatives
9.2.9. Trimble Navigation Limited
9.2.9.1. Company overview
9.2.9.2. Financial performance
9.2.9.3. Product benchmarking
9.2.9.4. Strategic initiatives
9.2.10. Tech Mahindra Limited
9.2.10.1. Company overview
9.2.10.2. Financial performance
9.2.10.3. Product benchmarking
9.2.10.4. Strategic initiatives