コミュニケーションプラットフォームAs A Serviceの市場規模、シェア、動向分析レポート：コンポーネント別、企業規模別（大企業、中小企業）、エンドユース別、地域別、セグメント別予測、2022年～2030年

Communication Platform As A Service Market Size, Share & Trends Analysis Report By Component, By Enterprise Size (Large Enterprise, SMEs), By End-use, By Region, And Segment Forecasts, 2022 - 2030

コミュニケーションプラットフォームAs A Service市場の成長と動向 Grand View Research, Inc.の新しいレポートによると、世界のサービスとしてのコミュニケーションプラットフォーム市場規模は、2030年までに... もっと見る

出版社	出版年月	電子版価格	ページ数	言語
Grand View Research グランドビューリサーチ	2023年1月6日	US$5,950 シングルユーザライセンス(印刷不可) ライセンス・価格情報注文方法はこちら	100	英語

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コミュニケーションプラットフォームAs A Service市場の成長と動向

Grand View Research, Inc.の新しいレポートによると、世界のサービスとしてのコミュニケーションプラットフォーム市場規模は、2030年までに1009億米ドルに達すると予測されています。同市場は、2022年から2030年にかけてCAGR 31.1%で拡大すると予測されています。取引、マーケティング、カスタマーサポートの円滑化を目的としたCPaaSの重要性が企業間で高まっていることから、サービスとしてのコミュニケーションプラットフォーム（CPaaS）の需要は拡大すると予想されます。

COVID-19のパンデミックは、CPaaS（コミュニケーション・プラットフォーム・アズ・ア・サービス）市場に好影響を与えた。パンデミックの間、ヘルスケアや小売・電子商取引業界におけるCPaaSの利用が大幅に増加しました。CPaaSは、医療機関における患者データの収集や地域関連情報の配信を支援し、一方、ビデオ通信や遠隔医療などのオンラインでのやり取りでは、ワンタイムパスワードによる二要素認証（2FA）で患者や介護者の身元を確認する。これらのシステムは、診療所、医師、その他の介護者が患者や潜在的な患者に遠隔で安全に接触する必要がある、一刻を争うシナリオに即座に導入することが可能です。

WebRTC（Web Real-Time Communication）は、CPaaSプロバイダーが主要市場において製品ポートフォリオを多様化することを可能にします。まず、ビデオ会議テンプレートは、場所に関係なく、一度に無制限に参加できるようにします。これらのビデオ会議テンプレートは、何千人もの遠隔地の従業員が参加する大規模な会社会議、投資家とのエグゼクティブセッション、自発的なコラボレーション、プレスや一般市民などのイベントでのインタラクティブなビデオコミュニケーションも可能にします。

コミュニケーションプラットフォームAs A Service市場レポートハイライト

- コンポーネントに基づいて、ソリューションセグメントは2021年に87.5％の最大収益シェアを占めています。これは、メッセージングAPI、ボイスAPI、ビデオAPIなど、さまざまなAPIプラットフォームの採用が進んでいることに起因していると考えられます。サービス分野は、予測期間中に37.6%という最高のCAGRで拡大すると思われます。これは、コンサルテーション、デプロイメント、メンテナンス、サポートなどのCPaaSサービスに対する需要が増加していることに起因しているものと思われます。

- 企業規模別では、大企業向けが2021年に58.6%のシェアを獲得し、市場を支配しています。これは、大企業による通信インフラのアップグレード活動が活発化していることに起因していると考えられます。中小企業セグメントは、マーケティング、カスタマーサービス、バーチャルミーティング、非接触型決済など、さまざまなCPaaSチャネルの採用が増加していることから、予測期間中に34.5%という高いCAGRで拡大すると思われる。

- エンドユーズ別では、IT・テレコム分野が2021年に19.2%のシェアを獲得し、市場を支配しました。これは、組織全体でデジタルトランスフォーメーションが進んでいることに起因していると考えられます。ヘルスケア分野は、予測期間中に35.5%という最も高いCAGRで成長すると予想されています。ビデオ診察、遠隔医療、予約、SMSによる自動リマインダー、音声生体認証による顧客認証の採用が増加し、このセグメントの成長に寄与している

- 北米は2021年に30.1％の最大シェアを占め、予測期間中もその地位を維持すると予想されます。これは、同地域に著名な市場関係者が存在することに起因していると考えられます。さらに、高度に発達した通信サービス市場が、同地域の市場成長を後押ししています。アジア太平洋地域は、技術インフラの発展、最終用途産業の成長、有利な政府政策により、予測期間中に34.1%という最高のCAGRで拡大すると予測される。

- 2022年3月、Vonage America, LLCは、Vonage Communications Platform (VCP)の新しいビデオ機能を発表しました。この新機能は、ユーザーの顧客、同僚、見込み客とのコラボレーションを改善し、より良い接続、コミュニケーション、エンゲージメントのために視覚的なコミュニケーションを促進することが期待される

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Table of Contents

Chapter 1 Methodology and Scope
1.1 Research Methodology
1.2 Research Scope and Assumptions
1.3 List of Data Sources
1.4 Market Segmentation and Scope
Chapter 2 Executive Summary
2.1 Market Snapshot
2.2 Segmental Insights
2.3 Competitive Landscape Snapshot
Chapter 3 Communication Platform as a Service Industry Outlook
3.1 Market Segmentation and Scope
3.2 Parent market outlook
3.3 Market Size, Penetration, and Growth Prospect Mapping
3.4 Regulatory Scenario
3.4.1 Market driver analysis
3.4.1.1 Ability of CPaaS to embed communication and collaboration into business applications & processes
3.4.1.2 Enterprise digital transformation requirements
3.4.2 Market restraint/challenge analysis
3.4.2.1 Multiple levels of intermediaries
3.4.3 Market opportunity analysis
3.4.3.1 Growing adoption omnichannel communication models
3.5 Communication Platform as a Service Market - PEST Analysis
3.6 Communication Platform as a Service Market- Porter’s Five Forces Analysis
3.7 COVID-19 Impact on the Communication Platform as a Service Market
Chapter 4 Communication Platform as a Service Solution Outlook
4.1 Communication Platform as a Service Market Share, By Solution, 2021
4.2 API Platform
4.2.1 Communication platform as a service API platform market, 2017 - 2030
4.2.1.1 Communication platform as a service messaging API market, 2017 - 2030
4.2.1.2 Communication platform as a service voice API market, 2017 - 2030
4.2.1.3 Communication platform as a service video API market, 2017 - 2030
4.2.1.4 Communication platform as a service market, for other API platform, 2017 - 2030
4.3 SDK Platform
4.3.1 Communication platform as a service SDK platform market, 2017 - 2030
Chapter 5 Communication Platform as a Service Service Outlook
5.1 Communication Platform as a Service Market Share, By Service, 2021
5.2 Managed Services
5.2.1 Communication platform as a service managed services market, 2017 - 2030
5.3 Professional Services
5.3.1 Communication platform as a service professional services market, 2017 - 2030
Chapter 6 Communication Platform as a Service Enterprise Size Outlook
6.1 Communication Platform as a Service Market Share, by Enterprise Size, 2021
6.2 Large Enterprises
6.2.1 Communication platform as a service large enterprises market, 2017 - 2030
6.3 Small & Medium Enterprises (SMEs)
6.3.1 Communication platform as a service small & medium enterprises (SMEs) market, 2017 - 2030
Chapter 7 Communication Platform as a Service End-use Outlook
7.1 Communication Platform as a Service Market Share, by End-use, 2021
7.2 BFSI
7.2.1 Communication platform as a service BFSI market, 2017 - 2030
7.3 IT & Telecom
7.3.1 Communication platform as a service IT & telecom market, 2017 - 2030
7.4 Retail & E-commerce
7.4.1 Communication platform as a service retail & e-commerce market, 2017 - 2030
7.5 Healthcare
7.5.1 Communication platform as a service healthcare market, 2017 - 2030
7.6 Transportation & Logistic
7.6.1 Communication platform as a service transportation & logistic market, 2017 - 2030
7.7 Travel & Hospitality
7.7.1 Communication platform as a service travel & hospitality market, 2017 - 2030
7.8 Others
7.8.1 Communication platform as a service others market, 2017 - 2030
Chapter 8 Communication Platform as a Service Regional Outlook
8.1 Communication Platform as a Service Market Share, by Region, 2021
8.2 North America
8.2.1 North America communication platform as a service market, 2017 - 2030
8.2.2 North America communication platform as a service market, by component, 2017 - 2030
8.2.3 North America communication platform as a service market, by enterprise size, 2017 - 2030
8.2.4 North America communication platform as a service market, by end-use, 2017 - 2030
8.2.5 U.S.
8.2.5.1 U.S. communication platform as a service market, 2017 - 2030
8.2.5.2 U.S. communication platform as a service market, by component, 2017 - 2030
8.2.5.3 U.S. communication platform as a service market, by enterprise size, 2017 - 2030
8.2.5.4 U.S. communication platform as a service market, by end-use, 2017 - 2030
8.2.6 Canada
8.2.6.1 Canada communication platform as a service market, 2017 - 2030
8.2.6.2 Canada communication platform as a service market, by component, 2017 - 2030
8.2.6.3 Canada communication platform as a service market, by enterprise size, 2017 - 2030
8.2.6.4 Canada communication platform as a service market, by end-use, 2017 - 2030
8.3 Europe
8.3.1 Europe communication platform as a service market, 2017 - 2030
8.3.2 Europe communication platform as a service market, by component, 2017 - 2030
8.3.3 Europe communication platform as a service market, by enterprise size, 2017 - 2030
8.3.4 Europe communication platform as a service market, by end-use, 2017 - 2030
8.3.5 U.K.
8.3.5.1 U.K. communication platform as a service market, 2017 - 2030
8.3.5.2 U.K. communication platform as a service market, by component, 2017 - 2030
8.3.5.3 U.K. communication platform as a service market, by enterprise size, 2017 - 2030
8.3.5.4 U.K. communication platform as a service market, by end-use, 2017 - 2030
8.3.6 Germany
8.3.6.1 Germany communication platform as a service market, 2017 - 2030
8.3.6.2 Germany communication platform as a service market, by component, 2017 - 2030
8.3.6.3 Germany communication platform as a service market, by enterprise size, 2017 - 2030
8.3.6.4 Germany communication platform as a service market, by end-use, 2017 - 2030
8.3.7 France
8.3.7.1 France communication platform as a service market, 2017 - 2030
8.3.7.2 France communication platform as a service market, by component, 2017 - 2030
8.3.7.3 France communication platform as a service market, by enterprise size, 2017 - 2030
8.3.7.4 France communication platform as a service market, by end-use, 2017 - 2030
8.3.8 Italy
8.3.8.1 Italy communication platform as a service market, 2017 - 2030
8.3.8.2 Italy communication platform as a service market, by component, 2017 - 2030
8.3.8.3 Italy communication platform as a service market, by enterprise size, 2017 - 2030
8.3.8.4 Italy communication platform as a service market, by end-use, 2017 - 2030
8.3.9 Netherlands
8.3.9.1 Netherlands communication platform as a service market, 2017 - 2030
8.3.9.2 Netherlands communication platform as a service market, by component, 2017 - 2030
8.3.9.3 Netherlands communication platform as a service market, by enterprise size, 2017 - 2030
8.3.9.4 Netherlands communication platform as a service market, by end-use, 2017 - 2030
8.4 Asia Pacific
8.4.1 Asia Pacific communication platform as a service market, 2017 - 2030
8.4.2 Asia Pacific communication platform as a service market, by component, 2017 - 2030
8.4.3 Asia Pacific communication platform as a service market, by enterprise size, 2017 - 2030
8.4.4 Asia Pacific communication platform as a service market, by end-use, 2017 - 2030
8.4.5 China
8.4.5.1 China communication platform as a service market, 2017 - 2030
8.4.5.2 China communication platform as a service market, by component, 2017 - 2030
8.4.5.3 China communication platform as a service market, by enterprise size, 2017 - 2030
8.4.5.4 China communication platform as a service market, by end-use, 2017 - 2030
8.4.6 India
8.4.6.1 India communication platform as a service market, 2017 - 2030
8.4.6.2 India communication platform as a service market, by component, 2017 - 2030
8.4.6.3 India communication platform as a service market, by enterprise size, 2017 - 2030
8.4.6.4 India communication platform as a service market, by end-use, 2017 - 2030
8.4.7 Japan
8.4.7.1 Japan communication platform as a service market, 2017 - 2030
8.4.7.2 Japan communication platform as a service market, by component, 2017 - 2030
8.4.7.3 Japan communication platform as a service market, by enterprise size, 2017 - 2030
8.4.7.4 Japan communication platform as a service market, by end-use, 2017 - 2030
8.4.8 Australia
8.4.8.1 Australia communication platform as a service market, 2017 - 2030
8.4.8.2 Australia communication platform as a service market, by component, 2017 - 2030
8.4.8.3 Australia communication platform as a service market, by enterprise size, 2017 - 2030
8.4.8.4 Australia communication platform as a service market, by end-use, 2017 - 2030
8.4.9 South Korea
8.4.9.1 South Korea communication platform as a service market, 2017 - 2030
8.4.9.2 South Korea communication platform as a service market, by component, 2017 - 2030
8.4.9.3 South Korea communication platform as a service market, by enterprise size, 2017 - 2030
8.4.9.4 South Korea communication platform as a service market, by end-use, 2017 - 2030
8.5 Latin America
8.5.1 Latin America communication platform as a service market, 2017 - 2030
8.5.2 Latin America communication platform as a service market, by component, 2017 - 2030
8.5.3 Latin America communication platform as a service market, by enterprise size, 2017 - 2030
8.5.4 Latin America communication platform as a service market, by end-use, 2017 - 2030
8.5.5 Brazil
8.5.5.1 Brazil communication platform as a service market, 2017 - 2030
8.5.5.2 Brazil communication platform as a service market, by component, 2017 - 2030
8.5.5.3 Brazil communication platform as a service market, by enterprise size, 2017 - 2030
8.5.5.4 Brazil communication platform as a service market, by end-use, 2017 - 2030
8.5.6 Mexico
8.5.6.1 Mexico communication platform as a service market, 2017 - 2030
8.5.6.2 Mexico communication platform as a service market, by component, 2017 - 2030
8.5.6.3 Mexico communication platform as a service market, by enterprise size, 2017 - 2030
8.5.6.4 Mexico communication platform as a service market, by end-use, 2017 - 2030
8.5.7 Argentina
8.5.7.1 Argentina communication platform as a service market, 2017 - 2030
8.5.7.2 Argentina communication platform as a service market, by component, 2017 - 2030
8.5.7.3 Argentina communication platform as a service market, by enterprise size, 2017 - 2030
8.5.7.4 Argentina communication platform as a service market, by end-use, 2017 - 2030
8.6 MEA
8.6.1 MEA communication platform as a service market, 2017 - 2030
8.6.2 MEA communication platform as a service market, by component, 2017 - 2030
8.6.3 MEA communication platform as a service market, by enterprise size, 2017 - 2030
8.6.4 MEA communication platform as a service market, by end-use, 2017 - 2030
8.6.5 UAE
8.6.5.1 UAE communication platform as a service market, 2017 - 2030
8.6.5.2 UAE communication platform as a service market, by component, 2017 - 2030
8.6.5.3 UAE communication platform as a service market, by enterprise size, 2017 - 2030
8.6.5.4 UAE communication platform as a service market, by end-use, 2017 - 2030
8.6.6 Saudi Arabia
8.6.6.1 Saudi Arabia communication platform as a service market, 2017 - 2030
8.6.6.2 Saudi Arabia communication platform as a service market, by component, 2017 - 2030
8.6.6.3 Saudi Arabia communication platform as a service market, by enterprise size, 2017 - 2030
8.6.6.4 Saudi Arabia communication platform as a service market, by end-use, 2017 - 2030
8.6.7 South Africa
8.6.7.1 South Africa communication platform as a service market, 2017 - 2030
8.6.7.2 South Africa communication platform as a service market, by component, 2017 - 2030
8.6.7.3 South Africa communication platform as a service market, by enterprise size, 2017 - 2030
8.6.7.4 South Africa communication platform as a service market, by end-use, 2017 - 2030
Chapter 9 Competitive Analysis
9.1 Key Company Heat Map Analysis, 2021
9.2 Recent Developments & Impact Analysis, By Key Market Participants
9.3 List of Few Market Players
9.4 Vendor Landscape
Chapter 10 Competitive Landscape
10.1 TWILIO INC.
10.1.1 Company overview
10.1.2 Financial performance
10.1.3 Product benchmarking
10.1.4 Strategic initiatives
10.2 Vonage America, LLC
10.2.1 Company overview
10.2.2 Financial performance
10.2.3 Product benchmarking
10.2.4 Strategic initiatives
10.3 MessageBird
10.3.1 Company overview
10.3.2 Product benchmarking
10.3.3 Strategic initiatives
10.4 Infobip ltd.
10.4.1 Company overview
10.4.2 Financial performance
10.4.3 Product benchmarking
10.4.4 Strategic initiatives
10.5 Plivo Inc.
10.5.1 Company overview
10.5.2 Financial performance
10.5.3 Product benchmarking
10.5.4 Strategic initiatives
10.6 Avaya Inc.
10.6.1 Company overview
10.6.2 Financial performance
10.6.3 Product benchmarking
10.6.4 Strategic Initiatives
10.7 Telnyx LLC
10.7.1 Company overview
10.7.2 Product benchmarking
10.7.3 Strategic initiatives
10.8 TEXTUS
10.8.1 Company overview
10.8.2 Financial performance
10.8.3 Product benchmarking
10.8.4 Strategic initiatives
10.9 Voximplant
10.9.1 Company overview
10.9.2 Financial performance
10.9.3 Product benchmarking
10.9.4 Strategic initiatives
10.10 Bandwidth Inc.
10.10.1 Company overview
10.10.2 Financial performance
10.10.3 Product benchmarking
10.10.4 Strategic initiatives
Chapter 11 KoL Commentary
11.1 KoL Commentary, 2021

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Table of Contents

Summary

Communication Platform As A Service Market Growth & Trends

The global communication platform as a service market size is anticipated to reach USD 100.9 billion by 2030, according to a new report by Grand View Research, Inc. The market is expected to expand at a CAGR of 31.1% from 2022 to 2030. The demand for communication platforms as a service (CPaaS) is expected to grow owing to the growing importance of CPaaS among enterprises for facilitating transactions, marketing, and customer support.

The COVID-19 pandemic had a positive impact on the communication platform as a service (CPaaS) market. The use of CPaaS in the healthcare and retail & e-commerce industry increased significantly during the pandemic. CPaaS assists healthcare organizations in the gathering of patient data and the delivery of community-related information, whereas two-factor authentication (2FA) with a one-time password validates patient and caregiver identities during online interactions such as video communications and telehealth. These systems can be immediately deployed in time-critical scenarios in which clinics, doctors, and other caregivers need to reach patients or potential patients remotely and securely.

Web Real-Time Communication (WebRTC) enables CPaaS providers to diversify their product portfolios in their primary markets. Starting with video conferencing templates that allow for an unlimited number of users to join at once, regardless of their location. These video conferencing templates can also enable interactive video communications for events like massive company meetings that involve thousands of remote employees, executive sessions with investors, spontaneous collaborations, and the press and the public at large.

Communication Platform As A Service Market Report Highlights

• Based on components, the solutions segment accounted for the maximum revenue share of 87.5% in 2021. This can be attributed to the growing adoption of different API platforms such as messaging API, voice API, and video API. The services segment is likely to expand at the highest CAGR of 37.6% over the forecast period. This can be attributed to the increasing demand for CPaaS services such as consultation, deployment, as well as maintenance, and support

• Based on enterprise size, the large enterprise segment dominated the market with a share of 58.6% in 2021. This can be attributed to the increasing activity of communication infrastructure upgradation by large enterprises. The small & medium enterprises segment is likely to expand at the highest CAGR of 34.5% during the forecast period owing to the increasing adoption of various CPaaS channels for marketing, customer service, virtual meetings, and contactless payments

• Based on end-use, the IT and Telecom segment dominated the market with a share of 19.2% in 2021. This can be attributed to growing digital transformation across organizations. The healthcare segment is expected to grow at the highest CAGR of 35.5% over the forecast period. Increased adoption of video consultation, telehealth, appointment booking, and automated reminders through SMS and voice biometrics to authenticate customers is contributing to the growth of this segment

• North America held the largest share of 30.1% in 2021 and is expected to retain its position during the forecast period. This can be attributed to the presence of prominent market players in the region. Moreover, the highly developed telecom services market is aiding the market growth of the region. The Asia Pacific region is anticipated to expand at the highest CAGR of 34.1% during the forecast period owing to developing technology infrastructure, growth of end-use industries, and favorable government policies

• In March 2022, Vonage America, LLC announced new video capabilities for the Vonage Communications Platform (VCP). This new capability is expected to improve users’ collaboration with customers, colleagues, and prospects, facilitating them to communicate visually for better connections, communication, and engagement

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コミュニケーションプラットフォームAs A Serviceの市場規模、シェア、動向分析レポート：コンポーネント別、企業規模別（大企業、中小企業）、エンドユース別、地域別、セグメント別予測、2022年～2030年

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目次

Summary

Table of Contents

ご注文は、お電話またはWEBから承ります。お見積もりの作成もお気軽にご相談ください。

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Grand View Research社はどのような調査会社ですか?

調査レポートの納品までの日数はどの程度ですか?

注文の手続きはどのようになっていますか?

お支払方法の方法はどのようになっていますか?

データリソース社はどのような会社ですか?