クラウドITSM市場。世界の産業動向、シェア、サイズ、成長、機会、および2021-2026年の予測Cloud ITSM Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026 The global cloud ITSM market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 17% during 2021-2026. Keeping in mind the uncertai... もっと見る
サマリーThe global cloud ITSM market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 17% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.Cloud IT service management (ITSM) refers to the process of designing, implementing, delivering, supporting and managing IT services of an organization. It comprises hardware, software, computing resources, cloud storage, web and mobile applications, and virtual servers. It provides a fast, agile and risk-free response to unexpected events, new opportunities and competitive threats. Moreover, it assists in improving productivity in small or mid-sized businesses using limited resources. Cloud ITSM also helps in setting and meeting realistic expectations for services, which results in improved transparency and user satisfaction. Cloud-based technology is cost-effective and aids in the deployment of various solutions and services. Apart from this, it enables organizations to manage their data efficiently and effectively. Consequently, the demand for cloud ITSM is escalating across the globe. Furthermore, owing to the sudden surge in the cases of the coronavirus disease (COVID-19), governments of various countries have imposed lockdowns and are promoting the adoption of social distancing measures to minimize the spread of the pandemic. Therefore, several organizations have resorted to working remotely, which in turn is driving the sales of cloud ITSM. Besides this, the increasing adoption of the bring your own device (BYOD) trend is allowing employees to access organizational data and resources from anywhere, which, in turn, is boosting the demand for advanced ITSM solutions. Moreover, the advent of technologies such as Big Data, blockchain, machine learning, Internet of Things (IoT), predictive analytics, augmented reality (AI) and virtual reality (VR) is anticipated to propel the market growth in the coming years. Key Market Segmentation: IMARC Group provides an analysis of the key trends in each sub-segment of the global cloud ITSM market, along with forecasts at the global, regional and country level from 2021-2026. Our report has categorized the market based on component, end user and vertical. Breakup by Component: Solutions Operation and Performance Management Service Portfolio Management Service Desk Software Dashboard Reporting and Analytics Configuration and Change Management Services Professional Services Managed Services Breakup by End User: Large Enterprises Small and Medium Enterprises Breakup by Vertical: BFSI IT and Telecommunication Healthcare Manufacturing Retail Education Others Breakup by Region: North America United States Canada Asia Pacific China Japan India South Korea Australia Indonesia Others Europe Germany France United Kingdom Italy Spain Russia Others Latin America Brazil Mexico Others Middle East and Africa Competitive Landscape: The report has also analysed the competitive landscape of the market with some of the key players being Axios Systems, BMC Software Inc., CA Technologies (Broadcom Inc.), Cherwell Software LLC, Citrix Systems Inc., Hewlett Packard Enterprise, International Business Machines Corporation (IBM), Micro Focus International Plc, Microsoft Corporation, Oracle Corporation, ServiceNow and SysAid Technologies Ltd. Key Questions Answered in This Report: How has the global cloud ITSM market performed so far and how will it perform in the coming years? What has been the impact of COVID-19 on the global cloud ITSM market? What are the key regional markets? What is the breakup of the market based on the component? What is the breakup of the market based on the end user? What is the breakup of the market based on the vertical? What are the various stages in the value chain of the industry? What are the key driving factors and challenges in the industry? What is the structure of the global cloud ITSM market and who are the key players? What is the degree of competition in the industry? 目次1 Preface2 Scope and Methodology 2.1 Objectives of the Study 2.2 Stakeholders 2.3 Data Sources 2.3.1 Primary Sources 2.3.2 Secondary Sources 2.4 Market Estimation 2.4.1 Bottom-Up Approach 2.4.2 Top-Down Approach 2.5 Forecasting Methodology 3 Executive Summary 4 Introduction 4.1 Overview 4.2 Key Industry Trends 5 Global Cloud ITSM Market 5.1 Market Overview 5.2 Market Performance 5.3 Impact of COVID-19 5.4 Market Forecast 6 Market Breakup by Component 6.1 Solutions 6.1.1 Market Trends 6.1.2 Major Types 6.1.2.1 Operation and Performance Management 6.1.2.2 Service Portfolio Management 6.1.2.3 Service Desk Software 6.1.2.4 Dashboard Reporting and Analytics 6.1.2.5 Configuration and Change Management 6.1.3 Market Forecast 6.2 Services 6.2.1 Market Trends 6.2.2 Major Types 6.2.2.1 Professional Services 6.2.2.2 Managed Services 6.2.3 Market Forecast 7 Market Breakup by End User 7.1 Large Enterprises 7.1.1 Market Trends 7.1.2 Market Forecast 7.2 Small and Medium Enterprises 7.2.1 Market Trends 7.2.2 Market Forecast 8 Market Breakup by Vertical 8.1 BFSI 8.1.1 Market Trends 8.1.2 Market Forecast 8.2 IT and Telecommunication 8.2.1 Market Trends 8.2.2 Market Forecast 8.3 Healthcare 8.3.1 Market Trends 8.3.2 Market Forecast 8.4 Manufacturing 8.4.1 Market Trends 8.4.2 Market Forecast 8.5 Retail 8.5.1 Market Trends 8.5.2 Market Forecast 8.6 Education 8.6.1 Market Trends 8.6.2 Market Forecast 8.7 Others 8.7.1 Market Trends 8.7.2 Market Forecast 9 Market Breakup by Region 9.1 North America 9.1.1 United States 9.1.1.1 Market Trends 9.1.1.2 Market Forecast 9.1.2 Canada 9.1.2.1 Market Trends 9.1.2.2 Market Forecast 9.2 Asia Pacific 9.2.1 China 9.2.1.1 Market Trends 9.2.1.2 Market Forecast 9.2.2 Japan 9.2.2.1 Market Trends 9.2.2.2 Market Forecast 9.2.3 India 9.2.3.1 Market Trends 9.2.3.2 Market Forecast 9.2.4 South Korea 9.2.4.1 Market Trends 9.2.4.2 Market Forecast 9.2.5 Australia 9.2.5.1 Market Trends 9.2.5.2 Market Forecast 9.2.6 Indonesia 9.2.6.1 Market Trends 9.2.6.2 Market Forecast 9.2.7 Others 9.2.7.1 Market Trends 9.2.7.2 Market Forecast 9.3 Europe 9.3.1 Germany 9.3.1.1 Market Trends 9.3.1.2 Market Forecast 9.3.2 France 9.3.2.1 Market Trends 9.3.2.2 Market Forecast 9.3.3 United Kingdom 9.3.3.1 Market Trends 9.3.3.2 Market Forecast 9.3.4 Italy 9.3.4.1 Market Trends 9.3.4.2 Market Forecast 9.3.5 Spain 9.3.5.1 Market Trends 9.3.5.2 Market Forecast 9.3.6 Russia 9.3.6.1 Market Trends 9.3.6.2 Market Forecast 9.3.7 Others 9.3.7.1 Market Trends 9.3.7.2 Market Forecast 9.4 Latin America 9.4.1 Brazil 9.4.1.1 Market Trends 9.4.1.2 Market Forecast 9.4.2 Mexico 9.4.2.1 Market Trends 9.4.2.2 Market Forecast 9.4.3 Others 9.4.3.1 Market Trends 9.4.3.2 Market Forecast 9.5 Middle East and Africa 9.5.1 Market Trends 9.5.2 Market Breakup by Country 9.5.3 Market Forecast 10 SWOT Analysis 10.1 Overview 10.2 Strengths 10.3 Weaknesses 10.4 Opportunities 10.5 Threats 11 Value Chain Analysis 12 Porters Five Forces Analysis 12.1 Overview 12.2 Bargaining Power of Buyers 12.3 Bargaining Power of Suppliers 12.4 Degree of Competition 12.5 Threat of New Entrants 12.6 Threat of Substitutes 13 Price Analysis 14 Competitive Landscape 14.1 Market Structure 14.2 Key Players 14.3 Profiles of Key Players 14.3.1 Axis Systems 14.3.1.1 Company Overview 14.3.1.2 Product Portfolio 14.3.1.3 Financials 14.3.2 BMC Software Inc. 14.3.2.1 Company Overview 14.3.2.2 Product Portfolio 14.3.2.3 SWOT Analysis 14.3.3 CA Technologies (Broadcom Inc.) 14.3.3.1 Company Overview 14.3.3.2 Product Portfolio 14.3.3.3 Financials 14.3.3.4 SWOT Analysis 14.3.4 Cherwell Software LLC 14.3.4.1 Company Overview 14.3.4.2 Product Portfolio 14.3.5 Citrix Systems Inc. 14.3.5.1 Company Overview 14.3.5.2 Product Portfolio 14.3.5.3 Financials 14.3.5.4 SWOT Analysis 14.3.6 Hewlett Packard Enterprise 14.3.6.1 Company Overview 14.3.6.2 Product Portfolio 14.3.6.3 Financials 14.3.6.4 SWOT Analysis 14.3.7 International Business Machines Corporation (IBM) 14.3.7.1 Company Overview 14.3.7.2 Product Portfolio 14.3.7.3 Financials 14.3.7.4 SWOT Analysis 14.3.8 Micro Focus International Plc 14.3.8.1 Company Overview 14.3.8.2 Product Portfolio 14.3.8.3 Financials 14.3.9 Microsoft Corporation 14.3.9.1 Company Overview 14.3.9.2 Product Portfolio 14.3.9.3 Financials 14.3.9.4 SWOT Analysis 14.3.10 Oracle Corporation 14.3.10.1 Company Overview 14.3.10.2 Product Portfolio 14.3.10.3 Financials 14.3.10.4 SWOT Analysis 14.3.11 ServiceNow 14.3.11.1 Company Overview 14.3.11.2 Product Portfolio 14.3.11.3 Financials 14.3.11.4 SWOT Analysis 14.3.12 SysAid Technologies Ltd. 14.3.12.1 Company Overview 14.3.12.2 Product Portfolio
SummaryThe global cloud ITSM market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 17% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.Cloud IT service management (ITSM) refers to the process of designing, implementing, delivering, supporting and managing IT services of an organization. It comprises hardware, software, computing resources, cloud storage, web and mobile applications, and virtual servers. It provides a fast, agile and risk-free response to unexpected events, new opportunities and competitive threats. Moreover, it assists in improving productivity in small or mid-sized businesses using limited resources. Cloud ITSM also helps in setting and meeting realistic expectations for services, which results in improved transparency and user satisfaction. Cloud-based technology is cost-effective and aids in the deployment of various solutions and services. Apart from this, it enables organizations to manage their data efficiently and effectively. Consequently, the demand for cloud ITSM is escalating across the globe. Furthermore, owing to the sudden surge in the cases of the coronavirus disease (COVID-19), governments of various countries have imposed lockdowns and are promoting the adoption of social distancing measures to minimize the spread of the pandemic. Therefore, several organizations have resorted to working remotely, which in turn is driving the sales of cloud ITSM. Besides this, the increasing adoption of the bring your own device (BYOD) trend is allowing employees to access organizational data and resources from anywhere, which, in turn, is boosting the demand for advanced ITSM solutions. Moreover, the advent of technologies such as Big Data, blockchain, machine learning, Internet of Things (IoT), predictive analytics, augmented reality (AI) and virtual reality (VR) is anticipated to propel the market growth in the coming years. Key Market Segmentation: IMARC Group provides an analysis of the key trends in each sub-segment of the global cloud ITSM market, along with forecasts at the global, regional and country level from 2021-2026. Our report has categorized the market based on component, end user and vertical. Breakup by Component: Solutions Operation and Performance Management Service Portfolio Management Service Desk Software Dashboard Reporting and Analytics Configuration and Change Management Services Professional Services Managed Services Breakup by End User: Large Enterprises Small and Medium Enterprises Breakup by Vertical: BFSI IT and Telecommunication Healthcare Manufacturing Retail Education Others Breakup by Region: North America United States Canada Asia Pacific China Japan India South Korea Australia Indonesia Others Europe Germany France United Kingdom Italy Spain Russia Others Latin America Brazil Mexico Others Middle East and Africa Competitive Landscape: The report has also analysed the competitive landscape of the market with some of the key players being Axios Systems, BMC Software Inc., CA Technologies (Broadcom Inc.), Cherwell Software LLC, Citrix Systems Inc., Hewlett Packard Enterprise, International Business Machines Corporation (IBM), Micro Focus International Plc, Microsoft Corporation, Oracle Corporation, ServiceNow and SysAid Technologies Ltd. Key Questions Answered in This Report: How has the global cloud ITSM market performed so far and how will it perform in the coming years? What has been the impact of COVID-19 on the global cloud ITSM market? What are the key regional markets? What is the breakup of the market based on the component? What is the breakup of the market based on the end user? What is the breakup of the market based on the vertical? What are the various stages in the value chain of the industry? What are the key driving factors and challenges in the industry? What is the structure of the global cloud ITSM market and who are the key players? What is the degree of competition in the industry? Table of Contents1 Preface2 Scope and Methodology 2.1 Objectives of the Study 2.2 Stakeholders 2.3 Data Sources 2.3.1 Primary Sources 2.3.2 Secondary Sources 2.4 Market Estimation 2.4.1 Bottom-Up Approach 2.4.2 Top-Down Approach 2.5 Forecasting Methodology 3 Executive Summary 4 Introduction 4.1 Overview 4.2 Key Industry Trends 5 Global Cloud ITSM Market 5.1 Market Overview 5.2 Market Performance 5.3 Impact of COVID-19 5.4 Market Forecast 6 Market Breakup by Component 6.1 Solutions 6.1.1 Market Trends 6.1.2 Major Types 6.1.2.1 Operation and Performance Management 6.1.2.2 Service Portfolio Management 6.1.2.3 Service Desk Software 6.1.2.4 Dashboard Reporting and Analytics 6.1.2.5 Configuration and Change Management 6.1.3 Market Forecast 6.2 Services 6.2.1 Market Trends 6.2.2 Major Types 6.2.2.1 Professional Services 6.2.2.2 Managed Services 6.2.3 Market Forecast 7 Market Breakup by End User 7.1 Large Enterprises 7.1.1 Market Trends 7.1.2 Market Forecast 7.2 Small and Medium Enterprises 7.2.1 Market Trends 7.2.2 Market Forecast 8 Market Breakup by Vertical 8.1 BFSI 8.1.1 Market Trends 8.1.2 Market Forecast 8.2 IT and Telecommunication 8.2.1 Market Trends 8.2.2 Market Forecast 8.3 Healthcare 8.3.1 Market Trends 8.3.2 Market Forecast 8.4 Manufacturing 8.4.1 Market Trends 8.4.2 Market Forecast 8.5 Retail 8.5.1 Market Trends 8.5.2 Market Forecast 8.6 Education 8.6.1 Market Trends 8.6.2 Market Forecast 8.7 Others 8.7.1 Market Trends 8.7.2 Market Forecast 9 Market Breakup by Region 9.1 North America 9.1.1 United States 9.1.1.1 Market Trends 9.1.1.2 Market Forecast 9.1.2 Canada 9.1.2.1 Market Trends 9.1.2.2 Market Forecast 9.2 Asia Pacific 9.2.1 China 9.2.1.1 Market Trends 9.2.1.2 Market Forecast 9.2.2 Japan 9.2.2.1 Market Trends 9.2.2.2 Market Forecast 9.2.3 India 9.2.3.1 Market Trends 9.2.3.2 Market Forecast 9.2.4 South Korea 9.2.4.1 Market Trends 9.2.4.2 Market Forecast 9.2.5 Australia 9.2.5.1 Market Trends 9.2.5.2 Market Forecast 9.2.6 Indonesia 9.2.6.1 Market Trends 9.2.6.2 Market Forecast 9.2.7 Others 9.2.7.1 Market Trends 9.2.7.2 Market Forecast 9.3 Europe 9.3.1 Germany 9.3.1.1 Market Trends 9.3.1.2 Market Forecast 9.3.2 France 9.3.2.1 Market Trends 9.3.2.2 Market Forecast 9.3.3 United Kingdom 9.3.3.1 Market Trends 9.3.3.2 Market Forecast 9.3.4 Italy 9.3.4.1 Market Trends 9.3.4.2 Market Forecast 9.3.5 Spain 9.3.5.1 Market Trends 9.3.5.2 Market Forecast 9.3.6 Russia 9.3.6.1 Market Trends 9.3.6.2 Market Forecast 9.3.7 Others 9.3.7.1 Market Trends 9.3.7.2 Market Forecast 9.4 Latin America 9.4.1 Brazil 9.4.1.1 Market Trends 9.4.1.2 Market Forecast 9.4.2 Mexico 9.4.2.1 Market Trends 9.4.2.2 Market Forecast 9.4.3 Others 9.4.3.1 Market Trends 9.4.3.2 Market Forecast 9.5 Middle East and Africa 9.5.1 Market Trends 9.5.2 Market Breakup by Country 9.5.3 Market Forecast 10 SWOT Analysis 10.1 Overview 10.2 Strengths 10.3 Weaknesses 10.4 Opportunities 10.5 Threats 11 Value Chain Analysis 12 Porters Five Forces Analysis 12.1 Overview 12.2 Bargaining Power of Buyers 12.3 Bargaining Power of Suppliers 12.4 Degree of Competition 12.5 Threat of New Entrants 12.6 Threat of Substitutes 13 Price Analysis 14 Competitive Landscape 14.1 Market Structure 14.2 Key Players 14.3 Profiles of Key Players 14.3.1 Axis Systems 14.3.1.1 Company Overview 14.3.1.2 Product Portfolio 14.3.1.3 Financials 14.3.2 BMC Software Inc. 14.3.2.1 Company Overview 14.3.2.2 Product Portfolio 14.3.2.3 SWOT Analysis 14.3.3 CA Technologies (Broadcom Inc.) 14.3.3.1 Company Overview 14.3.3.2 Product Portfolio 14.3.3.3 Financials 14.3.3.4 SWOT Analysis 14.3.4 Cherwell Software LLC 14.3.4.1 Company Overview 14.3.4.2 Product Portfolio 14.3.5 Citrix Systems Inc. 14.3.5.1 Company Overview 14.3.5.2 Product Portfolio 14.3.5.3 Financials 14.3.5.4 SWOT Analysis 14.3.6 Hewlett Packard Enterprise 14.3.6.1 Company Overview 14.3.6.2 Product Portfolio 14.3.6.3 Financials 14.3.6.4 SWOT Analysis 14.3.7 International Business Machines Corporation (IBM) 14.3.7.1 Company Overview 14.3.7.2 Product Portfolio 14.3.7.3 Financials 14.3.7.4 SWOT Analysis 14.3.8 Micro Focus International Plc 14.3.8.1 Company Overview 14.3.8.2 Product Portfolio 14.3.8.3 Financials 14.3.9 Microsoft Corporation 14.3.9.1 Company Overview 14.3.9.2 Product Portfolio 14.3.9.3 Financials 14.3.9.4 SWOT Analysis 14.3.10 Oracle Corporation 14.3.10.1 Company Overview 14.3.10.2 Product Portfolio 14.3.10.3 Financials 14.3.10.4 SWOT Analysis 14.3.11 ServiceNow 14.3.11.1 Company Overview 14.3.11.2 Product Portfolio 14.3.11.3 Financials 14.3.11.4 SWOT Analysis 14.3.12 SysAid Technologies Ltd. 14.3.12.1 Company Overview 14.3.12.2 Product Portfolio
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