スマートホスピタリティ市場：提供サービス（ソリューション、サービス）、ソリューション（不動産管理システム、ネットワーク管理システム、統合セキュリティ管理システム）、導入形態、エンドユーザー、地域別 - 2027年までの世界予測

Smart Hospitality Market by Offering (Solutions, Services), Solution (Property Management System, Network Management System, Integrated Security Management System), Deployment Mode, End User and Region - Global Forecast to 2027

MarketsandMarketsは、スマートホスピタリティの市場規模が2022年の136億米ドルから2027年には499億米ドルに成長し、予測期間中の年間平均成長率（CAGR）は29.8％となると予測しています。持続可能性への傾斜、規... もっと見る

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MarketsandMarkets マーケッツアンドマーケッツ	2022年6月28日	US$4,950 シングルユーザライセンスライセンス・価格情報・注文方法はこちら	286	350	英語

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サマリー

MarketsandMarketsは、スマートホスピタリティの市場規模が2022年の136億米ドルから2027年には499億米ドルに成長し、予測期間中の年間平均成長率（CAGR）は29.8％となると予測しています。持続可能性への傾斜、規制、超都市化（観光・旅行の増加）、コネクテッドホテルへの注力、情報技術の革新、資源の流動性が、スマートホスピタリティ市場の成長に拍車をかけると予測されます。
デジタルデータの盗難や機密データ漏洩の脅威は、世界的にホテル経営者の懸念事項となっています。スマート・ホスピタリティ・ソリューションには、宿泊客の個人情報や個人的な嗜好が含まれています。データ漏えいは、ホテルブランドの信頼性に疑問を投げかけ、法的な影響を与える可能性があります。組織内の情報共有は、組織内、組織間、技術的な問題など、常にいくつかの障壁に直面しています。新しいシステムに対する信頼の欠如、競合他社へのビジネスデータの漏洩などの組織間の問題は、業界のためのスマートホスピタリティビッグデータの実装を阻害する可能性があります。エコシステムのメンバーからの懸念は、おもてなしビッグデータへのデータ貢献に対する参加意向を低下させる可能性があります。経営者個人の疑念や懸念を払拭するために、クラウド上で公開されているデータは、統合、処理、および匿名で管理され、組織のアイデンティティや顧客の詳細が競合他社にアクセスまたは認識されないようにする必要があります。
"予測期間中、最も高い市場シェアを記録するのはソリューションセグメント"
スマートホスピタリティ市場の提供製品別では、ソリューションセグメントが最大の市場規模を占めると予想されます。現在、ホスピタリティ業界では、情報技術やオペレーション技術を統合した、より信頼性が高く拡張性の高いソリューションが採用されています。また、ホスピタリティ業界におけるコスト管理、スタッフの効率化などのニーズが、スマートホスピタリティソリューション市場を牽引していくでしょう。

"クルーズ分野が予測期間中に最も高いCAGRで成長すると予想される"
エンドユーザー別のスマートホスピタリティ市場では、クルーズセグメントが予測期間中に最も高いCAGRを記録すると予想されます。リモートチェックイン、デジタル放棄、スマートディナー予約、ジオロケーションベースのモバイル注文、ウェアラブル技術などのスマートソリューションは、クルーズ会社がこれらのフローティングホテルをスマートシティに変えるために採用しているものです。クルーズ会社は乗客の体験を高めるためにスマートホスピタリティソリューションを導入していますクルーズ船は、サービスラインのスピードアップとスタッフの生産性向上のためにスマートホスピタリティソリューションとサービスを導入しています。また、業務効率化の実現や人件費削減のニーズが市場を牽引する
"クラウドセグメントが予測期間中に最も高い市場シェアを記録する"
スマートホスピタリティ市場の導入形態別では、クラウド分野が最大の市場規模を占めると予想されます。世界のホテルは、変化する市場やビジネスのダイナミクスに適応したクラウドベースのソリューションを採用しています。ゲストエクスペリエンスの向上、コスト最適化、遠隔地からのユニバーサルアクセスなどのニーズが、市場を牽引していくでしょう。

"予測期間中、ヨーロッパが最大の市場シェアを占めると予想"
ヨーロッパは、スマートホスピタリティ市場を支配すると推定され、予測期間中に最大の市場シェアを記録すると予測されています。同地域は、イギリス、ドイツ、その他のヨーロッパに区分されている。欧州のホスピタリティ部門は、資源効率を高め、温室効果ガス排出量を削減するための強力な取り組みを行っています。また、政府は、国全体でスマートホスピタリティシステムを提供するために、協力的でパートナーシップのアプローチを促進することで、さまざまなイニシアチブを採用しています。
プライマリーの内訳

本調査では、ソリューションベンダーからティア1企業に至るまで、様々な業界専門家による知見を掲載しています。プライマリーの内訳は以下の通りです。

- 企業タイプ別Tier1企業：35%、Tier2企業：40%、Tier3企業：25
- 役職別Cレベル：35％、ディレクター：25％、その他：40
- 地域別北米：35％、欧州：25％、アジア太平洋：30％、ROW：10

本レポートでは、競争環境と主要な市場プレイヤーのプロフィールを掲載しています。Sabre（米国）、Springler-Miller Systems（米国）、Control4（米国）、Gloabal Business Solutions（サウジアラビア）、 Wisuite（米国）、Qualsoft Systems（インド）、Hospitality Network（米国）、 Guestline（英国）、 Cloudbeds（米国）、 Frontdesk Anywhere（米国）、 Chris Lewis Group（英国）、 Xie Zhu（中国）、 BuildingIQ（米国）、 Stayntouch（米国）、などです。これらの企業は、スマートホスピタリティ市場における自社の提供製品と市場シェアを拡大するために、新製品の発売、パートナーシップとコラボレーション、買収など、いくつかの有機的および無機的な成長戦略を採用している。
調査対象範囲
本市場調査は、異なるセグメントにわたるスマートホスピタリティ市場を対象としています。提供（ソリューションとサービス）、ソリューション（プロパティマネジメントシステム、ゲストエクスペリエンスマネジメントシステム、POSソフトウェア、施設管理システム、ネットワーク管理システム、統合セキュリティ管理システム）、サービス（専門サービスとマネージドサービス）、展開モード（クラウドとオンプレミス）、エンドユーザー（ホテル、クルーズ、高級ヤッチ、その他）、地域（北米、欧州、アジア太平洋、中東とアフリカ、南米）に基づいて異なるセグメント間の市場規模やこの市場の成長性を推計することが目的である。また、主要な市場プレイヤーの詳細な競合分析、会社概要、製品および事業内容に関する主な見解、最近の開発、主要な市場戦略も掲載しています。
本レポートを購入する主な利点
本レポートは、スマートホスピタリティ市場全体とそのセグメントに関する収益数の最も近い概算に関する情報を提供することで、この市場における市場リーダー/新規参入者を支援することが期待されます。また、本レポートは、利害関係者が競争環境を理解し、自社のビジネスのポジションを向上させ、適切な市場参入戦略を計画するための洞察を得るのに役立つと期待されます。また、本レポートは、利害関係者が市場の鼓動を理解し、主要な市場促進要因、阻害要因、課題、機会に関する情報を提供することも目的としています。

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1 INTRODUCTION 27
1.1 OBJECTIVES OF THE STUDY 27
1.2 MARKET DEFINITION 27
1.2.1 INCLUSIONS AND EXCLUSIONS 28
1.3 MARKET SCOPE 29
1.3.1 MARKET SEGMENTATION 29
1.3.2 REGIONS COVERED 30
1.3.3 YEARS CONSIDERED FOR THE STUDY 30
1.4 CURRENCY CONSIDERED 31
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2017–2020 31
1.5 STAKEHOLDERS 31
1.6 SUMMARY OF CHANGES 32
1.7 LIMITATIONS 32
2 RESEARCH METHODOLOGY 33
2.1 RESEARCH DATA 33
FIGURE 1 SMART HOSPITALITY MARKET: RESEARCH DESIGN 33
2.1.1 SECONDARY DATA 34
2.1.2 SECONDARY SOURCES 34
2.1.3 PRIMARY DATA 35
2.1.3.1 Primary interviews with experts 35
2.1.3.2 Breakup of primary profiles 35
2.1.3.3 List of key primary interview participants 36
TABLE 2 PRIMARY RESPONDENTS: SMART HOSPITALITY MARKET 36
2.1.3.4 Key industry insights 36
2.2 MARKET BREAKUP AND DATA TRIANGULATION 37
2.3 MARKET SIZE ESTIMATION 38
2.3.1 BOTTOM-UP APPROACH 38
2.3.1.1 Approach for capturing the market share using the bottom-up analysis (demand side) 38
FIGURE 2 BOTTOM-UP APPROACH 38
FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SOLUTIONS/SERVICES OF THE SMART HOSPITALITY MARKET 39
2.3.2 TOP-DOWN APPROACH 39
2.3.2.1 Approach for capturing the market share using the top-down analysis (supply side) 39
FIGURE 4 TOP-DOWN APPROACH 40

2.3.3 SMART HOSPITALITY MARKET ESTIMATION: DEMAND-SIDE ANALYSIS 40
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY: DEMAND-SIDE ANALYSIS 40
2.3.4 SMART HOSPITALITY MARKET ESTIMATION: SUPPLY-SIDE ANALYSIS 41
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS 41
2.3.5 GROWTH FORECAST ASSUMPTIONS 42
TABLE 3 MARKET GROWTH ASSUMPTIONS 42
2.4 ASSUMPTIONS FOR THE STUDY 42
2.5 RISK ASSESSMENT 43
TABLE 4 RISK ASSESSMENT: SMART HOSPITALITY MARKET 43
3 EXECUTIVE SUMMARY 44
FIGURE 7 SMART HOSPITALITY MARKET, 2020-2027 45
FIGURE 8 LEADING SEGMENTS IN THE SMART HOSPITALITY MARKET IN 2022 45
FIGURE 9 SMART HOSPITALITY MARKET: REGIONAL SNAPSHOT 46
FIGURE 10 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS DURING 2022–2027 47
4 PREMIUM INSIGHTS 48
4.1 BRIEF OVERVIEW OF THE SMART HOSPITALITY MARKET 48
FIGURE 11 NEED FOR GUEST-ORIENTED, HYPERCONNECTED PERSONALIZATION, AND REAL-TIME OPTIMIZED EXPERIENCE WOULD SIGNIFICANTLY IMPACT THE GROWTH OF THE SMART HOSPITALITY MARKET 48
4.2 NORTH AMERICA: SMART HOSPITALITY MARKET, BY TOP THREE SOLUTIONS 48
FIGURE 12 PROPERTY MANAGEMENT SYSTEM AND GUEST EXPERIENCE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGE MARKET SHARE IN NORTH AMERICA IN 2022 48
4.3 EUROPE: SMART HOSPITALITY MARKET, BY TOP THREE SOLUTIONS 49
FIGURE 13 PROPERTY MANAGEMENT SYSTEM AND GUEST EXPERIENCE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGE MARKET SHARE IN EUROPE IN 2022 49
4.4 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY TOP THREE SOLUTIONS 49
FIGURE 14 PROPERTY MANAGEMENT SYSTEM AND GUEST EXPERIENCE MANAGEMENT SEGMENT TO ACCOUNT FOR LARGE MARKET SHARES IN ASIA PACIFIC IN 2022 49
5 MARKET OVERVIEW 50
5.1 MARKET DYNAMICS 50
FIGURE 15 SMART HOSPITALITY MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 51
5.1.1 DRIVERS 51
5.1.1.1 Growth in tourism and increased investments in hotel projects 51
FIGURE 16 NUMBER OF NEW HOTEL PROJECTS UNDER CONSTRUCTION IN VARIOUS REGIONS, 2022 52
5.1.1.2 Growing demand for guest-oriented, hyperconnected personalized and real-time optimized experience 52
5.1.1.3 Reduction in operational costs and high revenue growth opportunities 52
5.1.1.4 High adoption rate of advanced technologies like IoT and Energy Management systems across the world 53
5.1.2 RESTRAINTS 53
5.1.2.1 High implementation, maintenance, and training cost 53
5.1.2.2 Integration complexities over legacy systems and networks 54
5.1.2.3 Quality and technically sound manpower shortage post COVID-19 54
FIGURE 17 PERCENTAGE OF WORKFORCE BY PROFESSIONAL QUALIFICATION IN HOSPITALITY AND OTHER INDUSTRIES IN 2022 55
5.1.3 OPPORTUNITIES 55
5.1.3.1 Use of smart hospitality to alleviate operational burden and promote safety of employees and customer health 55
5.1.3.2 Evolving 5G to transform the smart hospitality industry 55
5.1.3.3 Emerging hotel workspaces concept 56
5.1.4 CHALLENGES 56
5.1.4.1 Data security and information sharing threats 56
5.1.4.2 Integration of real-time streaming analytics capabilities into smart solutions 56
5.1.4.3 Technology and data fragmentation 57
5.2 COVID-19 MARKET OUTLOOK FOR SMART HOSPITALITY MARKET 57
5.2.1 DRIVERS AND OPPORTUNITIES 58
5.2.2 RESTRAINTS AND CHALLENGES 59
5.2.3 CUMULATIVE GROWTH ANALYSIS 59
5.3 PRICING ANALYSIS 60
TABLE 5 PRICING ANALYSIS 60
5.4 SUPPLY/VALUE CHAIN ANALYSIS 62
FIGURE 18 SMART HOSPITALITY MARKET: VALUE CHAIN ANALYSIS 63
5.5 ECOSYSTEM 63
TABLE 6 SMART HOSPITALITY MARKET: ECOSYSTEM 63
5.6 TECHNOLOGY ANALYSIS 64
5.6.1 BIG DATA AND ANALYTICS 64
5.6.2 ARTIFICIAL INTELLIGENCE 65
5.6.3 BLOCKCHAIN 65
5.6.4 INTERNET OF THINGS 65
5.6.5 5G 66
5.7 PATENT ANALYSIS 66
FIGURE 19 TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS 66
TABLE 7 TOP 20 PATENT OWNERS (UNITED STATES) 66
FIGURE 20 NUMBER OF PATENTS GRANTED IN A YEAR, 2011–2021 67
5.8 KEY CONFERENCES AND EVENTS IN 2022–2023 68
TABLE 8 SMART HOSPITALITY MARKET: DETAILED LIST OF CONFERENCES AND EVENTS 68

5.9 REGULATORY LANDSCAPE 69
5.9.1 BACNET—DATA COMMUNICATION PROTOCOL FOR BUILDING AUTOMATION AND CONTROL NETWORKS 69
5.9.2 KNX 70
5.9.3 DIGITAL ADDRESSABLE LIGHTING INTERFACE 70
5.9.4 MODBUS 70
5.9.5 CLOUD STANDARD CUSTOMER COUNCIL 71
5.9.6 COMMUNICATIONS & INFORMATION TECHNOLOGY COMMISSION (CITC) 71
5.9.7 GENERAL DATA PROTECTION REGULATION 71
5.9.8 THE INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 71
5.9.9 CALIFORNIA CONSUMER PRIVACY ACT 72
5.9.10 PERSONAL DATA PROTECTION ACT 72
5.10 PORTER’S FIVE FORCES MODEL 73
TABLE 9 SMART HOSPITALITY MARKET: PORTER’S FIVE FORCES 73
5.10.1 THREAT OF NEW ENTRANTS 73
5.10.2 THREAT OF SUBSTITUTES 73
5.10.3 BARGAINING POWER OF SUPPLIERS 73
5.10.4 BARGAINING POWER OF BUYERS 74
5.10.5 COMPETITIVE RIVALRY 74
5.11 KEY STAKEHOLDERS AND BUYING CRITERIA 74
5.11.1 KEY STAKEHOLDERS IN THE BUYING PROCESS 74
FIGURE 21 INFLUENCE OF STAKEHOLDERS IN THE BUYING PROCESS FOR THE TOP THREE END USERS 74
TABLE 10 INFLUENCE OF STAKEHOLDERS ON THE BUYING PROCESS FOR THE TOP THREE END USERS 75
5.11.2 BUYING CRITERIA 75
FIGURE 22 KEY BUYING CRITERIA FOR THE TOP THREE END USERS 75
TABLE 11 KEY BUYING CRITERIA FOR THE TOP THREE END USERS 76
5.12 CASE STUDY ANALYSIS 76
5.12.1 CASE STUDY 1: HILTON DEPLOYED ECOSTRUXURE SOLUTION TO IMPROVE EFFICIENCY AND GUEST COMFORT 76
5.12.2 CASE STUDY 2: HYATT DEPLOYED ECOSTRUXURE SOLUTION TO IMPROVE THE GUEST EXPERIENCE 77
5.12.3 CASE STUDY 3: MERLIN ENTERTAINMENTS SELECTED ORACLE TO INCREASE OCCUPANCY AND HOTEL ATTRACTION 77
5.12.4 CASE STUDY 4: DEPLOYMENT OF HOSPITALITY SOLUTIONS TO SPEED UP OPERATIONS WITH CLOUD 78
5.12.5 CASE STUDY 5: DEPLOYMENT OF PROPERTY MANAGEMENT SYSTEM TO MANAGE LODGING INVENTORY 78

6 SMART HOSPITALITY MARKET, BY OFFERING 79
6.1 INTRODUCTION 80
FIGURE 23 SOLUTION SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 80
TABLE 12 SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 80
TABLE 13 SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 80
6.1.1 OFFERING: SMART HOSPITALITY MARKET DRIVERS 81
6.1.2 OFFERING: COVID-19 IMPACT 81
6.2 SOLUTIONS 81
6.2.1 SMART HOSPITALITY SOLUTIONS HELPS SOLVE CRITICAL CHALLENGES FOR HOSPITALITY OPERATIONS AND MANAGEMENT 81
TABLE 14 SOLUTIONS: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 82
TABLE 15 SOLUTIONS: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 82
6.3 SERVICES 82
FIGURE 24 PROFESSIONAL SERVICES TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 83
TABLE 16 SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 83
TABLE 17 SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 83
TABLE 18 SERVICES: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 84
TABLE 19 SERVICES: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 84
6.3.1 PROFESSIONAL SERVICES 84
FIGURE 25 INTEGRATION AND DEPLOYMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 85
TABLE 20 SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 85
TABLE 21 SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 85
6.3.1.1 Consulting services 86
6.3.1.2 Integration and deployment 86
6.3.1.3 Support and maintenance 86
6.3.2 MANAGED SERVICES 86
7 SMART HOSPITALITY MARKET, BY SOLUTION 87
7.1 INTRODUCTION 88
FIGURE 26 GUEST EXPERIENCE MANAGEMENT SYSTEM SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 88
TABLE 22 SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 88
TABLE 23 SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 89
7.1.1 SOLUTION: SMART HOSPITALITY MARKET DRIVERS 89
7.1.2 SOLUTION: COVID-19 IMPACT 89
7.2 PROPERTY MANAGEMENT SYSTEM (PMS) 89
7.2.1 NEED FOR A CENTRALIZED APPLICATION TO PERFORM, SCHEDULE, AND ORGANIZE DAILY OPERATIONS AND TRANSACTIONS 89
TABLE 24 PROPERTY MANAGEMENT SYSTEM: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 90
TABLE 25 PROPERTY MANAGEMENT SYSTEM: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 90
7.2.1.1 Work force mobility and management 90
7.2.1.2 Inventory and logistics management 91
7.2.1.3 Revenue management 91
7.2.1.4 Centralized reservation management 92
7.2.1.5 Analytics and reporting system 92
7.3 GUEST EXPERIENCE MANAGEMENT SYSTEM 92
TABLE 26 GUEST EXPERIENCE MANAGEMENT SYSTEM: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 92
TABLE 27 GUEST EXPERIENCE MANAGEMENT SYSTEM: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 93
7.4 POINT OF SALE (POS) SOFTWARE 93
7.4.1 NEED TO DELIVER QUICK AND CONVENIENT SERVICE TO CUSTOMERS BY ENHANCING CHECKOUT PROCESS TO DRIVE THE MARKET 93
TABLE 28 POINT OF SALE (POS) SOFTWARE: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 93
TABLE 29 POINT OF SALE (POS) SOFTWARE: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 94
7.5 FACILITY MANAGEMENT SYSTEM 94
7.5.1 NEED TO OPTIMIZE THE USE OF RESOURCES AND MANAGE COST OF AMENITIES TO DRIVE THE MARKET 94
TABLE 30 FACILITY MANAGEMENT SYSTEM: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 95
TABLE 31 FACILITY MANAGEMENT SYSTEM: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 95
7.5.1.1 Energy management 95
7.5.1.2 Room automation and control system 96
7.5.1.3 Safety management 96
7.6 NETWORK MANAGEMENT SYSTEM 96
7.6.1 NEED TO MONITOR COMPLEX NETWORK INFRASTRUCTURE TO DRIVE THE MARKET 96
TABLE 32 NETWORK MANAGEMENT SYSTEM: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 97
TABLE 33 NETWORK MANAGEMENT SYSTEM: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 97
7.7 INTEGRATED SECURITY MANAGEMENT 97
7.7.1 NEED TO PROVIDE PROACTIVE AND PREVENTATIVE SECURITY TO DRIVE THE MARKET 97
TABLE 34 INTEGRATED SECURITY MANAGEMENT: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 98
TABLE 35 INTEGRATED SECURITY MANAGEMENT: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 98
7.7.1.1 Video surveillance system 98
7.7.1.2 Access control system 99
7.7.1.3 Emergency incident management system 99
8 SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE 100
8.1 INTRODUCTION 101
FIGURE 27 CLOUD SEGMENT TO HOLD THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 101
TABLE 36 SMART HOSPITALITY, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 101
TABLE 37 SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 101
8.1.1 DEPLOYMENT MODE: SMART HOSPITALITY MARKET DRIVERS 102
8.1.2 DEPLOYMENT MODE: COVID-19 IMPACT 102
8.2 ON-PREMISES 102
8.2.1 NEED FOR PERSONALIZED SOLUTIONS TO DRIVE THE MARKET 102
TABLE 38 ON-PREMISES: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 103
TABLE 39 ON-PREMISES: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 103
8.3 CLOUD 103
8.3.1 GROWING NEED TO SAVE OPERATIONAL EXPENDITURE FUELS THE DEMAND FOR CLOUD-BASED SOLUTIONS 103
TABLE 40 CLOUD: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 104
TABLE 41 CLOUD: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 104
9 SMART HOSPITALITY MARKET, BY END USER 105
9.1 INTRODUCTION 106
FIGURE 28 SMALL AND MEDIUM ENTERPRISES SEGMENT IS EXPECTED TO REGISTER A HIGHER CAGR DURING THE FORECAST PERIOD 106
TABLE 42 SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 106
TABLE 43 SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 106
9.1.1 END USER: SMART HOSPITALITY MARKET DRIVERS 107
9.1.2 END USER: COVID-19 IMPACT 107
9.2 HOTELS 107
9.2.1 INTRODUCTION 107
TABLE 44 HOTELS: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 108
TABLE 45 HOTELS: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 108
9.2.2 COMMERCIAL 108
9.2.3 RESORTS AND SPAS 108
9.2.4 HERITAGE AND BOUTIQUE HOTELS 109
9.2.5 OTHERS 109
9.3 CRUISE 110
TABLE 46 CRUISE: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 110
TABLE 47 CRUISE: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 110
9.4 LUXURY YACHTS 110
TABLE 48 LUXURY YACHTS: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 111
TABLE 49 LUXURY YACHTS: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 111
9.5 OTHERS 111
TABLE 50 OTHERS: SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 111
TABLE 51 OTHERS: SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 112
10 SMART HOSPITALITY MARKET, BY REGION 113
10.1 INTRODUCTION 114
10.2 COVID-19 IMPACT ON THE SMART HOSPITALITY MARKET 114
FIGURE 29 SMART HOSPITALITY MARKET: REGIONAL SNAPSHOT (2022) 114
FIGURE 30 SMART HOSPITALITY MARKET, BY REGION, 2022 VS. 2027 (USD MILLION) 115
TABLE 52 SMART HOSPITALITY MARKET, BY REGION, 2017–2021 (USD MILLION) 115
TABLE 53 SMART HOSPITALITY MARKET, BY REGION, 2022–2027 (USD MILLION) 115
10.3 NORTH AMERICA 116
10.3.1 PESTLE ANALYSIS: NORTH AMERICA 116
FIGURE 31 NORTH AMERICA: MARKET SNAPSHOT 118
TABLE 54 NORTH AMERICA: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 118
TABLE 55 NORTH AMERICA: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 119
TABLE 56 NORTH AMERICA: SMART HOSPITALITY MARKET, BY SOLUTION, 2017–2021 (USD MILLION) 119
TABLE 57 NORTH AMERICA: SMART HOSPITALITY MARKET, BY SOLUTION, 2022–2027 (USD MILLION) 119
TABLE 58 NORTH AMERICA: SMART HOSPITALITY MARKET, BY SERVICE, 2017–2021 (USD MILLION) 120
TABLE 59 NORTH AMERICA: SMART HOSPITALITY MARKET, BY SERVICE, 2022–2027 (USD MILLION) 120
TABLE 60 NORTH AMERICA: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD MILLION) 120
TABLE 61 NORTH AMERICA: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 120
TABLE 62 NORTH AMERICA: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 121
TABLE 63 NORTH AMERICA: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 121
TABLE 64 NORTH AMERICA: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 121
TABLE 65 NORTH AMERICA: SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 121
TABLE 66 NORTH AMERICA: SMART HOSPITALITY MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 122
TABLE 67 NORTH AMERICA: SMART HOSPITALITY MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 122
10.3.2 UNITED STATES 122
10.3.2.1 Leading smart hospitality technology vendors operating across the US to drive the market 122
TABLE 68 UNITED STATES: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 123
TABLE 69 UNITED STATES: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 123
TABLE 70 UNITED STATES: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 123
TABLE 71 UNITED STATES: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 123
TABLE 72 UNITED STATES: SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 124
TABLE 73 UNITED STATES: SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 124
TABLE 74 UNITED STATES: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 124
TABLE 75 UNITED STATES: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 124
TABLE 76 UNITED STATES: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 125
TABLE 77 UNITED STATES: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 125
TABLE 78 UNITED STATES: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 125
TABLE 79 UNITED STATES: SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 125
10.3.3 CANADA 126
10.3.3.1 Innovation and advancements in hospitality technology to drive the market in Canada 126
10.4 EUROPE 126
10.4.1 PESTLE ANALYSIS: EUROPE 126
TABLE 80 EUROPE: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 127
TABLE 81 EUROPE: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 127
TABLE 82 EUROPE: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 128
TABLE 83 EUROPE: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 128
TABLE 84 EUROPE: SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 128
TABLE 85 EUROPE: SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 128
TABLE 86 EUROPE: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 129
TABLE 87 EUROPE: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 129
TABLE 88 EUROPE: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 129
TABLE 89 EUROPE: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 129
TABLE 90 EUROPE: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 130
TABLE 91 EUROPE SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 130
TABLE 92 EUROPE: SMART HOSPITALITY MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 130
TABLE 93 EUROPE: SMART HOSPITALITY MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 130
10.4.2 UNITED KINGDOM 131
10.4.2.1 Government initiatives supported by collaborations and partnerships to drive the UK market 131
10.4.3 GERMANY 131
10.4.3.1 Major investments in travel and tourism sector to drive the German market 131
TABLE 94 GERMANY: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 131
TABLE 95 GERMANY: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 131
TABLE 96 GERMANY: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 132
TABLE 97 GERMANY: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 132
TABLE 98 GERMANY: SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 132
TABLE 99 GERMANY: SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 132
TABLE 100 GERMANY: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 133
TABLE 101 GERMANY: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 133
TABLE 102 GERMANY: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 133
TABLE 103 GERMANY: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 133
TABLE 104 GERMANY: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 134
TABLE 105 GERMANY: SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 134
10.4.4 REST OF EUROPE 134
10.5 ASIA PACIFIC 134
10.5.1 PESTLE ANALYSIS: ASIA PACIFIC 135
FIGURE 32 ASIA PACIFIC: MARKET SNAPSHOT 136
TABLE 106 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 136
TABLE 107 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 137
TABLE 108 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 137
TABLE 109 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 137
TABLE 110 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 138
TABLE 111 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 138
TABLE 112 ASIA PACIFIC: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 138
TABLE 113 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 138
TABLE 114 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 139
TABLE 115 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 139
TABLE 116 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 139
TABLE 117 ASIA PACIFIC SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 139
TABLE 118 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 140
TABLE 119 ASIA PACIFIC: SMART HOSPITALITY MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 140
10.5.2 INDIA 140
10.5.2.1 Government-enhanced focus on building smart infrastructure for the travel and tourism sector to drive the market 140
10.5.3 CHINA 141
10.5.3.1 Rapid development and adoption of new technologies, such as the Internet of Things (IoT) and big data to drive the market in China 141
TABLE 120 CHINA: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 141
TABLE 121 CHINA: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 141
TABLE 122 CHINA: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 142
TABLE 123 CHINA: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 142
TABLE 124 CHINA: SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 142
TABLE 125 CHINA: SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 143
TABLE 126 CHINA: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 143
TABLE 127 CHINA: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 143
TABLE 128 CHINA: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 143
TABLE 129 CHINA: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 144
TABLE 130 CHINA: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 144
TABLE 131 CHINA: SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 144
10.5.4 AUSTRALIA 144
10.5.4.1 Increasing demand for luxury hotels to drive the market in Australia 144
10.5.5 REST OF ASIA PACIFIC 145
10.5.5.1 Need to align with technology to drive the market in the region 145
10.6 MIDDLE EAST AND AFRICA 145
10.6.1 PESTLE ANALYSIS: MIDDLE EAST AND AFRICA 145
TABLE 132 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 146
TABLE 133 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 147
TABLE 134 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 147
TABLE 135 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 147
TABLE 136 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 148
TABLE 137 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 148
TABLE 138 MIDDLE EAST AND AFRICA: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 148
TABLE 139 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 148
TABLE 140 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 149
TABLE 141 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 149
TABLE 142 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 149
TABLE 143 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 149
TABLE 144 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 150
TABLE 145 MIDDLE EAST AND AFRICA: SMART HOSPITALITY MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 150
10.6.2 MIDDLE EAST 150
10.6.2.1 Vision 2030 to create huge opportunities for the smart hospitality market in the region 150
TABLE 146 MIDDLE EAST: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 150
TABLE 147 MIDDLE EAST: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 151
TABLE 148 MIDDLE EAST: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 151
TABLE 149 MIDDLE EAST: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 151
TABLE 150 MIDDLE EAST: SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 152
TABLE 151 MIDDLE EAST: SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 152
TABLE 152 MIDDLE EAST: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 152
TABLE 153 MIDDLE EAST: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 152
TABLE 154 MIDDLE EAST: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 153
TABLE 155 MIDDLE EAST: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 153
TABLE 156 MIDDLE EAST: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 153
TABLE 157 MIDDLE EAST: SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 153
10.6.3 AFRICA 154
10.6.3.1 Booming tourism industry supported by investors and major international hospitality brands to drive the market 154
10.7 LATIN AMERICA 154
10.7.1 PESTLE ANALYSIS: LATIN AMERICA 154
TABLE 158 LATIN AMERICA: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 155
TABLE 159 LATIN AMERICA: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 155
TABLE 160 LATIN AMERICA: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 156
TABLE 161 LATIN AMERICA: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 156
TABLE 162 LATIN AMERICA: SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 156
TABLE 163 LATIN AMERICA: SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 157
TABLE 164 LATIN AMERICA: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 157
TABLE 165 LATIN AMERICA: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 157
TABLE 166 LATIN AMERICA: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 157
TABLE 167 LATIN AMERICA: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 158
TABLE 168 LATIN AMERICA: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 158
TABLE 169 LATIN AMERICA: SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 158
TABLE 170 LATIN AMERICA: SMART HOSPITALITY MARKET, BY COUNTRY, 2017–2021 (USD MILLION) 158
TABLE 171 LATIN AMERICA: SMART HOSPITALITY MARKET, BY COUNTRY, 2022–2027 (USD MILLION) 159
10.7.2 MEXICO 159
10.7.2.1 Digital transformation across the country to drive the market 159
10.7.3 BRAZIL 159
10.7.3.1 Growing innovation in the country to drive the market 159
TABLE 172 BRAZIL: SMART HOSPITALITY MARKET, BY OFFERING, 2017–2021 (USD MILLION) 159
TABLE 173 BRAZIL: SMART HOSPITALITY MARKET, BY OFFERING, 2022–2027 (USD MILLION) 160
TABLE 174 BRAZIL: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2017–2021 (USD MILLION) 160
TABLE 175 BRAZIL: SMART HOSPITALITY MARKET, BY SOLUTIONS, 2022–2027 (USD MILLION) 160
TABLE 176 BRAZIL: SMART HOSPITALITY MARKET, BY SERVICES, 2017–2021 (USD MILLION) 161
TABLE 177 BRAZIL: SMART HOSPITALITY MARKET, BY SERVICES, 2022–2027 (USD MILLION) 161
TABLE 178 BRAZIL: SMART HOSPITALITY SYSTEM MARKET, BY PROFESSIONAL SERVICES, 2017–2021 (USD MILLION) 161
TABLE 179 BRAZIL: SMART HOSPITALITY MARKET, BY PROFESSIONAL SERVICES, 2022–2027 (USD MILLION) 161
TABLE 180 BRAZIL: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD MILLION) 162
TABLE 181 BRAZIL: SMART HOSPITALITY MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 162
TABLE 182 BRAZIL: SMART HOSPITALITY MARKET, BY END USER, 2017–2021 (USD MILLION) 162
TABLE 183 BRAZIL: SMART HOSPITALITY MARKET, BY END USER, 2022–2027 (USD MILLION) 162
10.7.4 REST OF LATIN AMERICA 163

11 COMPETITIVE LANDSCAPE 164
11.1 OVERVIEW 164
11.2 STRATEGIES ADOPTED BY KEY PLAYERS 164
TABLE 184 OVERVIEW OF STRATEGIES ADOPTED BY KEY HOSPITALITY MARKET VENDORS 164
11.3 REVENUE ANALYSIS 165
11.3.1 HISTORICAL REVENUE ANALYSIS 166
FIGURE 33 REVENUE ANALYSIS OF TOP FIVE LEADING PLAYERS, 2019–2021 166
11.3.2 REVENUE ANALYSIS OF LEADING PLAYERS 167
FIGURE 34 SMART HOSPITALITY MARKET: REVENUE ANALYSIS 167
11.4 RANKING OF KEY PLAYERS 167
FIGURE 35 RANKING OF KEY SMART HOSPITALITY MARKET PLAYERS 167
11.5 MARKET SHARE ANALYSIS 168
TABLE 185 SMART HOSPITALITY MARKET: DEGREE OF COMPETITION 168
11.6 MARKET EVALUATION FRAMEWORK 168
FIGURE 36 MARKET EVALUATION FRAMEWORK: EXPANSIONS AND CONSOLIDATIONS IN THE SMART HOSPITALITY MARKET BETWEEN 2019 AND 2022 169
11.7 COMPANY EVALUATION QUADRANTS 169
11.7.1 STARS 169
11.7.2 EMERGING LEADERS 169
11.7.3 PERVASIVE PLAYERS 170
11.7.4 PARTICIPANTS 170
FIGURE 37 SMART HOSPITALITY MARKET: COMPANY EVALUATION MATRIX, 2022 170
TABLE 186 COMPANY FOOTPRINT ANALYSIS: SMART HOSPITALITY MARKET 171
TABLE 187 COMPANY OFFERING FOOTPRINT: SMART HOSPITALITY MARKET 172
TABLE 188 COMPANY FUNCTIONALITY FOOTPRINT 173
TABLE 189 COMPANY REGION FOOTPRINT 174
11.8 COMPETITIVE BENCHMARKING 175
TABLE 190 SMART HOSPITALITY MARKET: DETAILED LIST OF KEY STARTUPS/SMES 175
TABLE 191 SMART HOSPITALITY MARKET: COMPETITIVE BENCHMARKING OF KEY PLAYERS [STARTUPS/SMES] 176
11.9 STARTUP/SME EVALUATION QUADRANT 177
11.9.1 PROGRESSIVE COMPANIES 177
11.9.2 RESPONSIVE COMPANIES 177
11.9.3 DYNAMIC COMPANIES 177
11.9.4 STARTING BLOCKS 177
FIGURE 38 SMART HOSPITALITY MARKET: STARTUP/SME EVALUATION MATRIX 178
11.10 COMPETITIVE SCENARIO AND TRENDS 178
11.10.1 NEW PRODUCT LAUNCHES 178
TABLE 192 SMART HOSPITALITY MARKET: PRODUCT LAUNCHES, 2019-2022 179
11.10.2 DEALS 183
TABLE 193 SMART HOSPITALITY MARKET: DEALS, 2019–2022 183

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Table of Contents

Summary

MarketsandMarkets forecasts the Smart Hospitality market size to grow from USD 13.6 billion in 2022 to USD 49.9 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 29.8% during the forecast period. The Inclinations towards sustainability, regulation, hyper-urbanization (growing tourism and travel), focus on connected hotels, information technology innovations, and resource mobility are expected to spur the growth of the smart hospitality market.
Threats of digital data theft and confidential data leaks are a matter of concern for hoteliers globally. Smart hospitality solutions contain personal information and personal preferences of guests. Any data leakage can create a question on the credibility of the hotel brand and have legal consequences. Information sharing across organization always faced several barriers, including intra-organization, inter-organization, technical issues etc. Inter-organization issues such as lack of trust to the new system, exposure of business data to competitors can impede the implementation of smart hospitality big data for the industry. Any concerns from ecosystem members can lower their participating intention on data contribution to the hospitality big data. To eliminate doubts and concerns from individual executives, publicly available data on the cloud should be consolidated, processed, and maintained anonymously so that no organization identity or customers' details can be accessed or recognized by competitors
“The solution segment to record the highest market share during the forecast period”
In the smart hospitality market by offering, solutions segment is expected to hold the largest market size. Today, hospitalitiesbare adopt to more reliable and scalable solutions to integrate information and operation technology into one unified integrated solution. Also, the need to control costs, improve staff efficiency in the hospitality industry will drive the smart hospitality solutions market.

“The cruise segment is expected to grow with the highest CAGR during the forecast period”
In the smart hospitality market by end-user, the cruise segment is expected to record the highest CAGR during the forecast period. Smart solutions such as remote check-in, digital waivers, smart dinner reservations, geolocation-based mobile ordering, and wearable tech are being adopted by cruise companies to transform these floating hotels into smart cities. Cruise companies are adopting smart hospitality solutions to enhance passenger experiencesCruise ships are adopting smart hospitality solutions and services to speed up their service lines and streamline staff productivity. Also, the need to achieve operational efficiency and reduce labor costs will drive the market
“The cloud segment to record the highest market share during the forecast period”
In the smart hospitality market by deployment mode, cloud segment is expected to hold the largest market size. Hotels globally are adopting cloud-based solutions adapted to the changing market and business dynamics. The need for increased guest experience, better cost optimization, and universal access to the hoteliers from any remote location will drive the market.

“Europe is expected to have a largest market share during the forecast period”
Europe is estimated to dominate the smart hospitality market and is projected to record the largest market share during the forecast period. The region has been segmented into UK, Germany and Rest of Europe. The hospitality sector in Europe is undertaken strong efforts to raise resource efficiency and reduce its greenhouse gas emissions. Also the government is adopting different initiatives by promoting a collaborative and partnership approach to deliver smart hospitality system across the country.
Breakdown of primaries

The study contains insights from various industry experts, ranging from solution vendors to Tier 1 companies. The break-up of the primaries is as follows:

• By Company Type: Tier 1 – 35%, Tier 2 – 40%, and Tier 3 – 25%
• By Designation: C-level – 35%, Directors – 25%, and Others – 40%
• By Region: North America –35%, Europe –25%, Asia Pacific – 30%, ROW -10%

The report covers the competitive landscape and profiles major market players, NEC (Japan), Huawei ( China), Schneider Electric (France), Cisco (US), IBM (US), Honeywell (US), Legrand (France), Siemens AG (Germany), Oracle (US), Johnson Controls (Ireland), Samsung (South Korea), Infor (US), Leviton (US), Sabre (US), Springler-Miller Systems (US), Control4 (US), Gloabal Business Solutions (Saudi Arabia), Wisuite (US), Qualsoft Systems (India), Hospitality Network (US), Guestline (UK), Cloudbeds (US), Frontdesk Anywhere (US), Chris Lewis Group (UK), Xie Zhu (China), BuildingIQ (US), Stayntouch (US). These players have adopted several organic and inorganic growth strategies, including new product launches, partnerships and collaborations, and acquisitions, to expand their offerings and market shares in the smart hospitality market.
Research coverage:
The market study covers the smart hospitality market across different segments. It aims at estimating the market size and the growth potential of this market across different segments based on offering (solutions and services), solutions (property management system , guest experience management system, point of sale software, facility management system, network management system and integrated security management system), services (professional and managed services), deployment mode (cloud and on-premises), end user (hotels, cruise, luxury yatches and others). and region (North America, Europe, Asia Pacific, Middle East and Africa, Latin America). The study also includes an in-depth competitive analysis of the key market players, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key benefits of buying the report
The report is expected to help the market leaders/new entrants in this market by providing them information on the closest approximations of the revenue numbers for the overall the smart hospitality market and its segments. This report is also expected to help stakeholders understand the competitive landscape and gain insights to improve the position of their businesses and to plan suitable go-to-market strategies. The report also aims at helping stakeholders understand the pulse of the market and provide them with information on key market drivers, restraints, challenges, and opportunities.

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マーケッツアンドマーケッツ（MarketsandMarkets）は通信、半導体、医療機器、エネルギーなど、幅広い市場に関する調査レポートを出版しています。また広範な市場を対象としたカスタム調査も行って... もっと見る

調査レポートの納品までの日数はどの程度ですか?

在庫のあるものは速納となりますが、平均的には 3-４日と見て下さい。
但し、一部の調査レポートでは、発注を受けた段階で内容更新をして納品をする場合もあります。
発注をする前のお問合せをお願いします。

注文の手続きはどのようになっていますか?

1)お客様からの御問い合わせをいただきます。
2)見積書やサンプルの提示をいたします。
3)お客様指定、もしくは弊社の発注書をメール添付にて発送してください。
4)データリソース社からレポート発行元の調査会社へ納品手配します。
5) 調査会社からお客様へ納品されます。最近は、pdfにてのメール納品が大半です。

お支払方法の方法はどのようになっていますか?

納品と同時にデータリソース社よりお客様へ請求書（必要に応じて納品書も）を発送いたします。
お客様よりデータリソース社へ（通常は円払い）の御振り込みをお願いします。
請求書は、納品日の日付で発行しますので、翌月最終営業日までの当社指定口座への振込みをお願いします。振込み手数料は御社負担にてお願いします。
お客様の御支払い条件が60日以上の場合は御相談ください。
尚、初めてのお取引先や個人の場合、前払いをお願いすることもあります。ご了承のほど、お願いします。

データリソース社はどのような会社ですか?

当社は、世界各国の主要調査会社・レポート出版社と提携し、世界各国の市場調査レポートや技術動向レポートなどを日本国内の企業・公官庁及び教育研究機関に提供しております。
世界各国の「市場・技術・法規制などの」実情を調査・収集される時には、データリソース社にご相談ください。
お客様の御要望にあったデータや情報を抽出する為のレポート紹介や調査のアドバイスも致します。

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ご注文は、お電話またはWEBから承ります。お見積もりの作成もお気軽にご相談ください。

本レポートと同分野（セキュリティ）の最新刊レポート

MarketsandMarkets 社の最新刊レポート

本レポートと同じKEY WORD（security）の最新刊レポート

よくあるご質問

MarketsandMarkets社はどのような調査会社ですか?

調査レポートの納品までの日数はどの程度ですか?

注文の手続きはどのようになっていますか?

お支払方法の方法はどのようになっていますか?

データリソース社はどのような会社ですか?