Summary

Customer Experience Management Market Size, Share, and Analysis, By Deployment (On-Premise and Cloud), By Touchpoint (Call Centre, Website, Mobile Applications, Social Media, Email and Others), By Analytical Tools (Enterprise Feedback Management (EFM), Speech Analytics, Text Analytics, Web Analytics and Others), By Component (Solution and Services), By End User (IT & Telecom, BFSI, Retail, Healthcare, Media & Entertainment, Others) and By Region (North America, Europe, Asia-Pacific, And Rest of the World) And Regional Forecast 2024-2034

PRODUCT OVERVIEW
Customer Experience Management Market is anticipated to grow at a CAGR of 15.2% in the forecast period (2024-2034), with the market size valued at USD 14.2 billion in 2023 and projected to reach USD 67.1 billion by 2034.
Customer Experience Management is an approach that focuses on better understanding, managing and analysing every interaction a consumer has with a company across various touchpoints throughout the customer history. It includes the processes, technologies and strategies that are employed by various businesses in order to create better and exceptional experiences that help in meeting the customer experiences. It involves gathering and analysing the customer feedback, identifying loopholes and areas for any kind of improvement, and implementing initiatives to enhance satisfaction. The market refers to the ecosystem of software solutions, services, and technologies which all are used to help various businesses effectively to manage and improve the overall consumer experience. As organizations across different industries recognize the importance of providing better consumer experience to gain a better edge and foster customer loyalty, the demand for solutions continues to grow increasingly.
MARKET HIGHLIGHTS
Customer Experience Management Market is anticipated to reach USD 67.1 billion, growing at a CAGR of 15.2% during the forecast period due to the businesses prioritizing customer satisfaction and loyalty in a competitive market landscape. Customer Experience Management Software are generally available in both On-Premise and Cloud Versions. These services can be facilitated with the help of Call Centre, Website, Mobile Applications, Social Media, Email and Others. Different tools such as Enterprise Feedback Management (EFM), Speech Analytics, Text Analytics, Web Analytics and Others are used effectively by industries in all domain such as IT & Telecom, BFSI, Retail, Healthcare, Media & Entertainment, Others which all focus on improving their customer services and create opportunities for market growth.
Customer Experience Management Market Segments:

• By Deployment
o On-Premise
o Cloud
• By Touchpoint
o Call Centre
o Website
o Mobile Applications
o Social Media
o Email
o Others
• By Analytics Tool
o Enterprise Feedback Management (EFM)
o Speech Analytics
o Text Analytics
o Web Analytics
o Others
• By Component
o Solution
o Services
• By End User
o IT & Telecom
o BFSI
o Retail
o Healthcare
o Media & Entertainment
o Others



MARKET DYNAMICS
Growth Drivers
Rise In Customer Expectations To Help In The Overall Development Of The Customer Experience Landscape
Growing Digital Adoption Among Consumers Due To Various Available Services Are Improving The Customer Experiences
Restraint
Data Privacy Poses A Significant Challenge For The Growth Of Customer Management Market

Key Players
• Salesforce
• Oracle
• Microsoft
• Adobe
• SAP
• SAS Institute
• Genesys
• Verint Systems
• NICE inContact
• Qualtrics
• Zendesk
• SugarCRM
• Avaya
• Pegasystems
• InMoment
• Other Prominent Players (Company Overview, Business Strategy, Key Product Offerings, Financial Performance, Key Performance Indicators, Risk Analysis, Recent Development, Regional Presence, SWOT Analysis)



Global Laboratory Temperature Control Units Market is further segmented by region into:
• North America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAG.R – United States and Canada
• Latin America Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – Mexico, Argentina, Brazil and Rest of Latin America
• Europe Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – United Kingdom, France, Germany, Italy, Spain, Belgium, Hungary, Luxembourg, Netherlands, Poland, NORDIC, Russia, Turkey and Rest of Europe
• Asia Pacific Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – India, China, South Korea, Japan, Malaysia, Indonesia, New Zealand, Australia and Rest of APAC
• Middle East and Africa Market Size, Share, Trends, Opportunities, Y-o-Y Growth, CAGR – North Africa, Israel, GCC, South Africa and Rest of MENA


Reasons to Purchase this Report
• Qualitative and quantitative analysis of the market based on segmentation involving both economic as well as non-economic factors
• Provision of market value (USD Billion) data for each segment and sub-segment
• Indicates the region and segment that is expected to witness the fastest growth as well as to dominate the market
• Analysis by geography highlighting the consumption of the product/service in the region as well as indicating the factors that are affecting the market within each region
• Competitive landscape which incorporates the market ranking of the major players, along with new service/product launches, partnerships, business expansions, and acquisitions in the past five years of companies profiled
• Extensive company profiles comprising of company overview, company insights, product benchmarking, and SWOT analysis for the major market players
• The current as well as the future market outlook of the industry with respect to recent developments which involve growth opportunities and drivers as well as challenges and restraints of both emerging as well as developed regions
• Includes in-depth analysis of the market of various perspectives through Porter’s five forces analysis
• Provides insight into the market through Value Chain
• Market dynamics scenario, along with growth opportunities of the market in the years to come
• 3-month post-sales analyst support.

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Table of Contents

1.Executive Summary
1.1. Regional Market Share
1.2.Business Trends
1.3. Customer Experience Management Market: COVID-19 Outbreak
1.4. Regional Trends
1.5. Segmentation Snapshot
2. Research Methodology
2.1.Research Objective
2.2. Research Approach
2.3. Data Sourcing and Methodology
2.4.Primary Research
2.5.Secondary Research
2.5.1.Paid Sources
2.5.2. Public Sources
2.6. Market Size Estimation and Data Triangulation
3. Market Characteristics
3.1.Market Definition
3.2.Customer Experience Management Market: COVID-19 Impact
3.3. Key Segmentations
3.4.Key Developments
3.5.Allied Industry Data
4.Customer Experience Management Market – Industry Insights
4.1. Industry Segmentation
4.2.COVID-19 overview on world economy
4.3.Industry ecosystem Channel analysis
4.4.Innovation & Sustainability
5. Macroeconomic Indicators
6. Recent Developments
7. Market Dynamics
7.1.Introduction
7.2. Growth Drivers
7.3. Market Opportunities
7.4.Market Restraints
7.5. Market Trends
8.Risk Analysis
9. Market Analysis
9.1.Porters Five Forces
9.2. PEST Analysis
9.2.1.Political
9.2.2. Economic
9.2.3. Social
9.2.4. Technological
10.Customer Experience Management Market
10.1.Overview
10.2. Historical Analysis (2019-2022)
10.2.1. Market Size, Y-o-Y Growth (%) and Market Forecast
11. Customer Experience Management Market Size & Forecast 2024A-2034F
11.1. Overview
11.2.Key Findings
11.3.Market Segmentation
11.3.1. By Deployment
11.3.1.1. On Premise
11.3.1.1.1.By Value (USD Million) 2024-2034F
11.3.1.1.2. Market Share (%) 2024-2034F
11.3.1.1.3. Y-o-Y Growth (%) 2024-2034F
11.3.1.2.Cloud
11.3.1.2.1. By Value (USD Million) 2024-2034F
11.3.1.2.2.Market Share (%) 2024-2034F
11.3.1.2.3.Y-o-Y Growth (%) 2024-2034F
11.3.2.By Touchpoint
11.3.2.1.Call Centre
11.3.2.1.1. By Value (USD Million) 2024-2034F
11.3.2.1.2.Market Share (%) 2024-2034F
11.3.2.1.3.Y-o-Y Growth (%) 2024-2034F
11.3.2.2. Website
11.3.2.2.1.By Value (USD Million) 2024-2034F
11.3.2.2.2. Market Share (%) 2024-2034F
11.3.2.2.3. Y-o-Y Growth (%) 2024-2034
11.3.2.3. Mobile Applications
11.3.2.3.1.By Value (USD Million) 2024-2034F
11.3.2.3.2. Market Share (%) 2024-2034F
11.3.2.3.3. Y-o-Y Growth (%) 2024-2034F
11.3.2.4. Social Media
11.3.2.4.1.By Value (USD Million) 2024-2034F
11.3.2.4.2. Market Share (%) 2024-2034F
11.3.2.4.3. Y-o-Y Growth (%) 2024-2034F
11.3.2.5. Email
11.3.2.5.1.By Value (USD Million) 2024-2034F
11.3.2.5.2. Market Share (%) 2024-2034F
11.3.2.5.3. Y-o-Y Growth (%) 2024-2034F
11.3.2.6. Others
11.3.2.6.1.By Value (USD Million) 2024-2034F
11.3.2.6.2. Market Share (%) 2024-2034F
11.3.2.6.3. Y-o-Y Growth (%) 2024-2034F
11.3.3.By Analytical Tools
11.3.3.1.Enterprise Feedback Management (EFM)
11.3.3.1.1. By Value (USD Million) 2024-2034F
11.3.3.1.2.Market Share (%) 2024-2034F
11.3.3.1.3.Y-o-Y Growth (%) 2024-2034F
11.3.3.2. Speech Analytics
11.3.3.2.1.By Value (USD Million) 2024-2034F
11.3.3.2.2. Market Share (%) 2024-2034F
11.3.3.2.3. Y-o-Y Growth (%) 2024-2034F
11.3.3.3. Text Analytics
11.3.3.3.1.By Value (USD Million) 2024-2034F
11.3.3.3.2. Market Share (%) 2024-2034F
11.3.3.3.3. Y-o-Y Growth (%) 2024-2034F
11.3.3.4.Web Analytics
11.3.3.4.1.By Value (USD Million) 2024-2034F
11.3.3.4.2. Market Share (%) 2024-2034F
11.3.3.4.3. Y-o-Y Growth (%) 2024-2034F
11.3.3.5. Others
11.3.3.5.1.By Value (USD Million) 2024-2034F
11.3.3.5.2. Market Share (%) 2024-2034F
11.3.3.5.3. Y-o-Y Growth (%) 2024-2034F
11.3.4.By Component
11.3.4.1.Solution
11.3.4.1.1. By Value (USD Million) 2024-2034F
11.3.4.1.2.Market Share (%) 2024-2034F
11.3.4.1.3.Y-o-Y Growth (%) 2024-2034F
11.3.4.2. Services
11.3.4.2.1.By Value (USD Million) 2024-2034F
11.3.4.2.2. Market Share (%) 2024-2034F
11.3.4.2.3. Y-o-Y Growth (%) 2024-2034F
11.3.5.By End User
11.3.5.1.IT & Telecom
11.3.5.1.1. By Value (USD Million) 2024-2034F
11.3.5.1.2.Market Share (%) 2024-2034F
11.3.5.1.3.Y-o-Y Growth (%) 2024-2034F
11.3.5.2. BFSI
11.3.5.2.1.By Value (USD Million) 2024-2034F
11.3.5.2.2. Market Share (%) 2024-2034F
11.3.5.2.3. Y-o-Y Growth (%) 2024-2034F
11.3.5.3. Retail
11.3.5.3.1.By Value (USD Million) 2024-2034F
11.3.5.3.2. Market Share (%) 2024-2034F
11.3.5.3.3. Y-o-Y Growth (%) 2024-2034F
11.3.5.4.Healthcare
11.3.5.4.1.By Value (USD Million) 2024-2034F
11.3.5.4.2. Market Share (%) 2024-2034F
11.3.5.4.3. Y-o-Y Growth (%) 2024-2034F
11.3.5.5. Media & Entertainment
11.3.5.5.1.By Value (USD Million) 2024-2034F
11.3.5.5.2. Market Share (%) 2024-2034F
11.3.5.5.3. Y-o-Y Growth (%) 2024-2034F
11.3.5.6. Others
11.3.5.6.1.By Value (USD Million) 2024-2034F
11.3.5.6.2. Market Share (%) 2024-2034F
11.3.5.6.3. Y-o-Y Growth (%) 2024-2034F
12.North America Customer Experience Management Market Size & Forecast 2024A-2034F
12.1.Overview
12.2. Key Findings
12.3. Market Segmentation
12.3.1.By Deployment
12.3.2. By Touchpoint
12.3.3. By Analytical Tools
12.3.4. By Component
12.3.5. By End User
12.4. Country
12.4.1. United States
12.4.2. Canada
13.Europe Customer Experience Management Market Size & Forecast 2024A-2034F
13.1.Overview
13.2. Key Findings
13.3. Market Segmentation
13.3.1.By Deployment
13.3.2. By Touchpoint
13.3.3. By Analytical Tools
13.3.4. By Component
13.3.5. By End User
13.4.Country
13.4.1.Germany
13.4.2. United Kingdom
13.4.3. France
13.4.4. Italy
13.4.5. Spain
13.4.6. Russia
13.4.7. Rest of Europe (BENELUX, NORDIC, Hungary, Turkey & Poland)
14.Asia-Pacific Customer Experience Management Market Size & Forecast 2024A-2034F
14.1. Overview
14.2. Key Findings
14.3.Market Segmentation
14.3.1.By Deployment
14.3.2. By Touchpoint
14.3.3. By Analytical Tools
14.3.4. By Component
14.3.5. By End User
14.4. Country
14.4.1.India
14.4.2. China
14.4.3. South Korea
14.4.4.Japan
14.4.5.Rest of APAC
15.Middle East and Africa Customer Experience Management Market Size & Forecast 2024A-2034F
15.1.Overview
15.2. Key Findings
15.3. Market Segmentation
15.3.1.By Deployment
15.3.2. By Touchpoint
15.3.3. By Analytical Tools
15.3.4. By Component
15.3.5. By End User
15.4.Country
15.4.1. Israel
15.4.2. GCC
15.4.3. North Africa
15.4.4.South Africa
15.4.5. Rest of Middle East and Africa
16. Latin America Customer Experience Management Market Size & Forecast 2024A-2034F
16.1.Overview
16.2. Key Findings
16.3. Market Segmentation
16.3.1.By Deployment
16.3.2. By Touchpoint
16.3.3. By Analytical Tools
16.3.4. By Component
16.3.5. By End User
16.4.Country
16.4.1. Mexico
16.4.2. Brazil
16.4.3. Rest of Latin America
17. Competitive Landscape
17.1.Company market share, 2023
17.2. Key player overview
17.3. Key stakeholders
18. Company Profiles
18.1.Salesforce
18.1.1.Company Overview
18.1.2.Financial Overview
18.1.3.Key Product; Analysis
18.1.4.Company Assessment
18.1.4.1.Product Portfolio
18.1.4.2.Key Clients
18.1.4.3. Market Share
18.1.4.4. Recent News & Development (Last 3 Yrs.)
18.1.4.5. Executive Team
18.2.Oracle
18.3.Microsoft
18.4.Adobe
18.5.SAP
18.6.SAS Institute
18.7.Genesys
18.8.Verint Systems
18.9.NICE inContact
18.10. Qualtrics
18.11. Zendesk
18.12.SugarCRM
18.13.Avaya
18.14.Pegasystems
18.15.InMoment
18.16.Other Prominent Players
19. Appendix
20.Consultant Recommendation