世界各国のリアルタイムなデータ・インテリジェンスで皆様をお手伝い

音声アナリティクス市場:提供形態別(ソリューション、サービス)、企業規模別(大企業、中小企業)、用途別(顧客体験管理、通話モニタリングと要約、エージェントパフォーマンス監視、営業・マーケティング管理、その他)、産業分野別(BFSI、IT・テレコム、メディア・エンターテイメント、小売・eコマース、政府・防衛、その他):世界の機会分析と産業予測、2021年~2031年


Speech Analytics Market By Offering (Solution, Services), By Enterprise Size (Large Enterprises, SMEs), By Application (Customer Experience Management, Call Monitoring and Summarization, Agent Performance Monitoring, Sales and Marketing Management, Others), By Industry Vertical (BFSI, IT and Telecom, Media and Entertainment, Retail and eCommerce, Government and Defence, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031

音声分析は、人工知能と自然言語処理を使用して、リアルタイムまたは録音された音声データから消費者との対話を解釈し分析するシステムです(NLP)。コンタクトセンターの管理者は、一般的に音声解析を活用して、... もっと見る

 

 

出版社 出版年月 電子版価格 ページ数 言語
Allied Market Research
アライドマーケットリサーチ
2023年2月28日 US$5,730
シングルユーザライセンス
ライセンス・価格情報
注文方法はこちら
141 英語

日本語のページは自動翻訳を利用し作成しています。
実際のレポートは英文のみでご納品いたします。


 

サマリー

音声分析は、人工知能と自然言語処理を使用して、リアルタイムまたは録音された音声データから消費者との対話を解釈し分析するシステムです(NLP)。コンタクトセンターの管理者は、一般的に音声解析を活用して、顧客との対話中に頻繁に使用される用語を特定し、トップコンタクトドライバーを特定し理解することができます。シームレスな顧客体験を実現するために、購入者の意図を特定することで、企業が行動リマーケティングキャンペーンを構築するのを支援します。顧客体験全体を向上させるために、新入社員を教育し、問い合わせに迅速に対応できるようにする。さらに、企業はこれらのAI駆動型音声認識技術を活用することができ、音声分析市場の拡大に向けて魅力的な可能性を生み出しています。

小売業や電子商取引分野での利用の増加や、モバイル金融アプリにおける音声認証分析ソリューションのニーズの高まりにより、音声分析市場は予測期間中に大きく上昇すると予想されています。さらに、BPO業界が音声分析ソリューションの需要を急増させていることも、市場拡大に拍車をかけています。しかし、市場の成長を阻害する主な問題は、データのプライバシーとセキュリティに関する懸念、およびセキュリティの不備や情報漏えいにつながる複雑なデータエコシステムである。逆に、人工知能(AI)や機械学習(ML)をベースとした技術の利用が、予測期間中の音声分析市場の拡大を促進すると予想されます。

音声分析の世界市場調査は、オファリング、企業規模、アプリケーション、業界垂直、地域に区分されます。オファリングに基づくと、市場はソリューションとサービスに二分される。企業規模に基づくと、大企業と中小企業(SMEs)に分かれます。業種別では、銀行・金融サービス・保険(BFSI)、IT・通信、メディア・エンターテインメント、小売・Eコマース、政府・防衛、その他に分類されます。地域別では、北米(米国、カナダ)、欧州(ドイツ、イタリア、フランス、スペイン、英国、その他欧州)、アジア太平洋(中国、日本、インド、オーストラリア、韓国、その他アジア太平洋)、LAMEA(中南米、中東、アフリカ)で音声分析の市場動向が分析されています。市場で活動する主なプレイヤー Avaya Inc.、Amazon Web Services, Inc.、Call Miner、Genesys Telecommunications Laboratories, Inc.、Gnani Innovations Private Limited.、Google Inc. (Google Cloud) 、LivePerson、Inc、Micro Focus International PLC、NICE Systems Ltd. 、Verint System Inc.

ステークホルダーにとっての主なメリット

本レポートでは、2021年から2031年までの音声分析市場分析の市場セグメント、現在の動向、推定値、ダイナミクスを定量的に分析し、音声分析市場の有力なビジネスチャンスを特定します。

市場調査は、主要な推進要因、抑制要因、および機会に関連する情報とともに提供されます。

ポーターのファイブフォース(5つの力)分析により、バイヤーとサプライヤーの潜在的な力を明らかにし、ステークホルダーが利益重視のビジネス決定を行い、サプライヤーとバイヤーのネットワークを強化できるようにします。

音声分析市場のセグメントを詳細に分析することで、市場機会を把握することができます。

各地域の主要国を、世界市場に対する売上貢献度に応じてマッピングしています。

マーケットプレイヤーのポジショニングは、ベンチマークを容易にし、マーケットプレイヤーの現在のポジションを明確に理解することができる。

本レポートでは、地域別および世界のスピーチアナリティクス市場動向、主要プレイヤー、市場セグメント、アプリケーション分野、市場成長戦略などの分析を行います。

主要な市場セグメント
提供することで
解決策
サービス
企業規模別
大企業
中小企業
アプリケーション別
カスタマーエクスペリエンスマネジメント
コールモニタリングとサマリゼーション
エージェントパフォーマンスモニタリング
セールス&マーケティングマネジメント
その他
産業分野別
BFSI
IT・テレコム
メディア・エンターテインメント
小売・eコマース
政府・国防
その他
地域別
北アメリカ
米国
カナダ
ヨーロッパ
ドイツ
イタリア
フランス
スペイン
イギリス
欧州以外の地域
アジア・パシフィック
中国
日本
インド
韓国
その他のアジア太平洋地域
ラメア
ラテンアメリカ
中近東
アフリカ
主要な市場関係者
株式会社アバイア
アマゾン ウェブ サービス株式会社
コールマイナー
株式会社ジェネシス・テレコム・ラボラトリーズ ○Genesys Telecommunications Laboratories, Inc.
グナニ・イノベイションズ・プライベート・リミテッド
グーグル合同会社
株式会社ライブパーソン
マイクロフォーカス
(株)ナイスシステムズ
ベリントシステム株式会社

ページTOPに戻る


目次

CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key market segments
1.3. Key benefits to the stakeholders
1.4. Research Methodology
1.4.1. Primary research
1.4.2. Secondary research
1.4.3. Analyst tools and models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO Perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key findings
3.2.1. Top impacting factors
3.2.2. Top investment pockets
3.3. Porter’s five forces analysis
3.3.1. Moderate bargaining power of suppliers
3.3.2. High bargaining power of buyers
3.3.3. Moderate threat of substitutes
3.3.4. Moderate threat of new entrants
3.3.5. High intensity of rivalry
3.4. Market dynamics
3.4.1. Drivers
3.4.1.1. Growing demand for speech authentication analysis solutions in mobile financial applications
3.4.1.2. Expanding utilization of the retail and e-commerce sectors
3.4.1.3. Growing demand of speech analytics solutions in BPO sector

3.4.2. Restraints
3.4.2.1. Concerns around data privacy and security
3.4.2.2. Complex data ecosystem resulting in security breaches and information leakage

3.4.3. Opportunities
3.4.3.1. Utilization of artificial intelligence (AI) and machine learning (ML)-based technology to enable consumer insights

3.5. COVID-19 Impact Analysis on the market
CHAPTER 4: SPEECH ANALYTICS MARKET, BY OFFERING
4.1. Overview
4.1.1. Market size and forecast
4.2. Solution
4.2.1. Key market trends, growth factors and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market share analysis by country
4.3. Services
4.3.1. Key market trends, growth factors and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market share analysis by country
CHAPTER 5: SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE
5.1. Overview
5.1.1. Market size and forecast
5.2. Large Enterprises
5.2.1. Key market trends, growth factors and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market share analysis by country
5.3. SMEs
5.3.1. Key market trends, growth factors and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market share analysis by country
CHAPTER 6: SPEECH ANALYTICS MARKET, BY APPLICATION
6.1. Overview
6.1.1. Market size and forecast
6.2. Customer Experience Management
6.2.1. Key market trends, growth factors and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market share analysis by country
6.3. Call Monitoring and Summarization
6.3.1. Key market trends, growth factors and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market share analysis by country
6.4. Agent Performance Monitoring
6.4.1. Key market trends, growth factors and opportunities
6.4.2. Market size and forecast, by region
6.4.3. Market share analysis by country
6.5. Sales and Marketing Management
6.5.1. Key market trends, growth factors and opportunities
6.5.2. Market size and forecast, by region
6.5.3. Market share analysis by country
6.6. Others
6.6.1. Key market trends, growth factors and opportunities
6.6.2. Market size and forecast, by region
6.6.3. Market share analysis by country
CHAPTER 7: SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL
7.1. Overview
7.1.1. Market size and forecast
7.2. BFSI
7.2.1. Key market trends, growth factors and opportunities
7.2.2. Market size and forecast, by region
7.2.3. Market share analysis by country
7.3. IT and Telecom
7.3.1. Key market trends, growth factors and opportunities
7.3.2. Market size and forecast, by region
7.3.3. Market share analysis by country
7.4. Media and Entertainment
7.4.1. Key market trends, growth factors and opportunities
7.4.2. Market size and forecast, by region
7.4.3. Market share analysis by country
7.5. Retail and eCommerce
7.5.1. Key market trends, growth factors and opportunities
7.5.2. Market size and forecast, by region
7.5.3. Market share analysis by country
7.6. Government and Defence
7.6.1. Key market trends, growth factors and opportunities
7.6.2. Market size and forecast, by region
7.6.3. Market share analysis by country
7.7. Others
7.7.1. Key market trends, growth factors and opportunities
7.7.2. Market size and forecast, by region
7.7.3. Market share analysis by country
CHAPTER 8: SPEECH ANALYTICS MARKET, BY REGION
8.1. Overview
8.1.1. Market size and forecast By Region
8.2. North America
8.2.1. Key trends and opportunities
8.2.2. Market size and forecast, by Offering
8.2.3. Market size and forecast, by Enterprise Size
8.2.4. Market size and forecast, by Application
8.2.5. Market size and forecast, by Industry Vertical
8.2.6. Market size and forecast, by country
8.2.6.1. U.S.
8.2.6.1.1. Key market trends, growth factors and opportunities
8.2.6.1.2. Market size and forecast, by Offering
8.2.6.1.3. Market size and forecast, by Enterprise Size
8.2.6.1.4. Market size and forecast, by Application
8.2.6.1.5. Market size and forecast, by Industry Vertical
8.2.6.2. Canada
8.2.6.2.1. Key market trends, growth factors and opportunities
8.2.6.2.2. Market size and forecast, by Offering
8.2.6.2.3. Market size and forecast, by Enterprise Size
8.2.6.2.4. Market size and forecast, by Application
8.2.6.2.5. Market size and forecast, by Industry Vertical
8.3. Europe
8.3.1. Key trends and opportunities
8.3.2. Market size and forecast, by Offering
8.3.3. Market size and forecast, by Enterprise Size
8.3.4. Market size and forecast, by Application
8.3.5. Market size and forecast, by Industry Vertical
8.3.6. Market size and forecast, by country
8.3.6.1. Germany
8.3.6.1.1. Key market trends, growth factors and opportunities
8.3.6.1.2. Market size and forecast, by Offering
8.3.6.1.3. Market size and forecast, by Enterprise Size
8.3.6.1.4. Market size and forecast, by Application
8.3.6.1.5. Market size and forecast, by Industry Vertical
8.3.6.2. Italy
8.3.6.2.1. Key market trends, growth factors and opportunities
8.3.6.2.2. Market size and forecast, by Offering
8.3.6.2.3. Market size and forecast, by Enterprise Size
8.3.6.2.4. Market size and forecast, by Application
8.3.6.2.5. Market size and forecast, by Industry Vertical
8.3.6.3. France
8.3.6.3.1. Key market trends, growth factors and opportunities
8.3.6.3.2. Market size and forecast, by Offering
8.3.6.3.3. Market size and forecast, by Enterprise Size
8.3.6.3.4. Market size and forecast, by Application
8.3.6.3.5. Market size and forecast, by Industry Vertical
8.3.6.4. Spain
8.3.6.4.1. Key market trends, growth factors and opportunities
8.3.6.4.2. Market size and forecast, by Offering
8.3.6.4.3. Market size and forecast, by Enterprise Size
8.3.6.4.4. Market size and forecast, by Application
8.3.6.4.5. Market size and forecast, by Industry Vertical
8.3.6.5. UK
8.3.6.5.1. Key market trends, growth factors and opportunities
8.3.6.5.2. Market size and forecast, by Offering
8.3.6.5.3. Market size and forecast, by Enterprise Size
8.3.6.5.4. Market size and forecast, by Application
8.3.6.5.5. Market size and forecast, by Industry Vertical
8.3.6.6. Rest of Europe
8.3.6.6.1. Key market trends, growth factors and opportunities
8.3.6.6.2. Market size and forecast, by Offering
8.3.6.6.3. Market size and forecast, by Enterprise Size
8.3.6.6.4. Market size and forecast, by Application
8.3.6.6.5. Market size and forecast, by Industry Vertical
8.4. Asia-Pacific
8.4.1. Key trends and opportunities
8.4.2. Market size and forecast, by Offering
8.4.3. Market size and forecast, by Enterprise Size
8.4.4. Market size and forecast, by Application
8.4.5. Market size and forecast, by Industry Vertical
8.4.6. Market size and forecast, by country
8.4.6.1. China
8.4.6.1.1. Key market trends, growth factors and opportunities
8.4.6.1.2. Market size and forecast, by Offering
8.4.6.1.3. Market size and forecast, by Enterprise Size
8.4.6.1.4. Market size and forecast, by Application
8.4.6.1.5. Market size and forecast, by Industry Vertical
8.4.6.2. Japan
8.4.6.2.1. Key market trends, growth factors and opportunities
8.4.6.2.2. Market size and forecast, by Offering
8.4.6.2.3. Market size and forecast, by Enterprise Size
8.4.6.2.4. Market size and forecast, by Application
8.4.6.2.5. Market size and forecast, by Industry Vertical
8.4.6.3. India
8.4.6.3.1. Key market trends, growth factors and opportunities
8.4.6.3.2. Market size and forecast, by Offering
8.4.6.3.3. Market size and forecast, by Enterprise Size
8.4.6.3.4. Market size and forecast, by Application
8.4.6.3.5. Market size and forecast, by Industry Vertical
8.4.6.4. South Korea
8.4.6.4.1. Key market trends, growth factors and opportunities
8.4.6.4.2. Market size and forecast, by Offering
8.4.6.4.3. Market size and forecast, by Enterprise Size
8.4.6.4.4. Market size and forecast, by Application
8.4.6.4.5. Market size and forecast, by Industry Vertical
8.4.6.5. Rest of Asia-Pacific
8.4.6.5.1. Key market trends, growth factors and opportunities
8.4.6.5.2. Market size and forecast, by Offering
8.4.6.5.3. Market size and forecast, by Enterprise Size
8.4.6.5.4. Market size and forecast, by Application
8.4.6.5.5. Market size and forecast, by Industry Vertical
8.5. LAMEA
8.5.1. Key trends and opportunities
8.5.2. Market size and forecast, by Offering
8.5.3. Market size and forecast, by Enterprise Size
8.5.4. Market size and forecast, by Application
8.5.5. Market size and forecast, by Industry Vertical
8.5.6. Market size and forecast, by country
8.5.6.1. Latin America
8.5.6.1.1. Key market trends, growth factors and opportunities
8.5.6.1.2. Market size and forecast, by Offering
8.5.6.1.3. Market size and forecast, by Enterprise Size
8.5.6.1.4. Market size and forecast, by Application
8.5.6.1.5. Market size and forecast, by Industry Vertical
8.5.6.2. Middle East
8.5.6.2.1. Key market trends, growth factors and opportunities
8.5.6.2.2. Market size and forecast, by Offering
8.5.6.2.3. Market size and forecast, by Enterprise Size
8.5.6.2.4. Market size and forecast, by Application
8.5.6.2.5. Market size and forecast, by Industry Vertical
8.5.6.3. Africa
8.5.6.3.1. Key market trends, growth factors and opportunities
8.5.6.3.2. Market size and forecast, by Offering
8.5.6.3.3. Market size and forecast, by Enterprise Size
8.5.6.3.4. Market size and forecast, by Application
8.5.6.3.5. Market size and forecast, by Industry Vertical
CHAPTER 9: COMPETITIVE LANDSCAPE
9.1. Introduction
9.2. Top winning strategies
9.3. Product Mapping of Top 10 Player
9.4. Competitive Dashboard
9.5. Competitive Heatmap
9.6. Top player positioning, 2021
CHAPTER 10: COMPANY PROFILES
10.1. Avaya Inc.
10.1.1. Company overview
10.1.2. Key Executives
10.1.3. Company snapshot
10.1.4. Operating business segments
10.1.5. Product portfolio
10.1.6. Business performance
10.1.7. Key strategic moves and developments
10.2. Amazon Web Services, Inc.
10.2.1. Company overview
10.2.2. Key Executives
10.2.3. Company snapshot
10.2.4. Operating business segments
10.2.5. Product portfolio
10.2.6. Business performance
10.2.7. Key strategic moves and developments
10.3. CallMiner
10.3.1. Company overview
10.3.2. Key Executives
10.3.3. Company snapshot
10.3.4. Operating business segments
10.3.5. Product portfolio
10.3.6. Key strategic moves and developments
10.4. Genesys Telecommunications Laboratories, Inc.
10.4.1. Company overview
10.4.2. Key Executives
10.4.3. Company snapshot
10.4.4. Operating business segments
10.4.5. Product portfolio
10.4.6. Key strategic moves and developments
10.5. Gnani Innovations Private Limited.
10.5.1. Company overview
10.5.2. Key Executives
10.5.3. Company snapshot
10.5.4. Operating business segments
10.5.5. Product portfolio
10.6. Google LLC
10.6.1. Company overview
10.6.2. Key Executives
10.6.3. Company snapshot
10.6.4. Operating business segments
10.6.5. Product portfolio
10.6.6. Business performance
10.6.7. Key strategic moves and developments
10.7. LivePerson, Inc.
10.7.1. Company overview
10.7.2. Key Executives
10.7.3. Company snapshot
10.7.4. Operating business segments
10.7.5. Product portfolio
10.7.6. Business performance
10.7.7. Key strategic moves and developments
10.8. Micro Focus
10.8.1. Company overview
10.8.2. Key Executives
10.8.3. Company snapshot
10.8.4. Operating business segments
10.8.5. Product portfolio
10.8.6. Business performance
10.8.7. Key strategic moves and developments
10.9. NICE Systems Ltd.
10.9.1. Company overview
10.9.2. Key Executives
10.9.3. Company snapshot
10.9.4. Operating business segments
10.9.5. Product portfolio
10.9.6. Business performance
10.10. Verint System Inc.
10.10.1. Company overview
10.10.2. Key Executives
10.10.3. Company snapshot
10.10.4. Operating business segments
10.10.5. Product portfolio
10.10.6. Business performance
10.10.7. Key strategic moves and developments

 

ページTOPに戻る


 

Summary

Speech analytics is a system that uses artificial intelligence and natural language processing to interpret and analyse consumer interactions from real-time or recorded audio data (NLP). Managers of contact centres generally utilise speech analytics to determine the terms that are frequently used during customer interactions to identify and comprehend their top contact drivers. Help businesses build up behavioural remarketing campaigns by identifying the buyer's intent to create seamless customer experiences. To improve the overall client experience, train new hires and have them ready to react to enquiries more rapidly. Furthermore, businesses may leverage these AI-driven speech recognition technologies, creating attractive potential for the expansion of the speech analytics market.

Due to the increased use of the retail and e-commerce sectors, as well as the rising need for voice authentication analysis solutions in mobile finance apps, the speech analytics market is anticipated to rise significantly during the forecast period. Furthermore, the BPO industry's spike in demand for speech analytics solutions has fueled the market's expansion. The primary issue impeding market growth, however, is the concerns about data privacy and security as well as the intricate data ecosystem that leads to security lapses and information leaks. Conversely, it is anticipated that the usage of artificial intelligence (AI) and machine learning (ML)-based technologies would fuel the expansion of the speech analytics market during the forecast period.

The global speech analytics market research is segmented into offerings, enterprise size, application, industry vertical, and regions. Based on offerings, the market is bifurcated into solutions and services. Based on enterprise size are large enterprises and small & medium-sized enterprises (SMEs). Based on the industry vertical the market is segmented into banking financial services and insurance (BFSI), IT & telecom, media & entertainment, retail & e-commerce, government & defense, and others. Region-wise, the speech analytics market trends are analyzed across North America (U.S. and Canada), Europe (Germany, Italy, France, Spain, UK, and the rest of Europe), Asia-Pacific (China, Japan, India, Australia, South Korea, and Rest of Asia-Pacific), and LAMEA (Latin America, Middle East, and Africa). Key players operating in the market Avaya Inc., Amazon Web Services, Inc., Call Miner, Genesys Telecommunications Laboratories, Inc., Gnani Innovations Private Limited., Google Inc. (Google Cloud), LivePerson, Inc., Micro Focus International PLC, NICE Systems Ltd., and Verint System Inc.

Key Benefits For Stakeholders

This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the speech analytics market analysis from 2021 to 2031 to identify the prevailing speech analytics market opportunities.

The market research is offered along with information related to key drivers, restraints, and opportunities.

Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.

In-depth analysis of the speech analytics market segmentation assists to determine the prevailing market opportunities.

Major countries in each region are mapped according to their revenue contribution to the global market.

Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.

The report includes the analysis of the regional as well as global speech analytics market trends, key players, market segments, application areas, and market growth strategies.

Key Market Segments
By Offering
● Solution
● Services
By Enterprise Size
● Large Enterprises
● SMEs
By Application
● Customer Experience Management
● Call Monitoring and Summarization
● Agent Performance Monitoring
● Sales and Marketing Management
● Others
By Industry Vertical
● BFSI
● IT and Telecom
● Media and Entertainment
● Retail and eCommerce
● Government and Defence
● Others
By Region
● North America
○ U.S.
○ Canada
● Europe
○ Germany
○ Italy
○ France
○ Spain
○ UK
○ Rest of Europe
● Asia-Pacific
○ China
○ Japan
○ India
○ South Korea
○ Rest of Asia-Pacific
● LAMEA
○ Latin America
○ Middle East
○ Africa
● Key Market Players
○ Avaya Inc.
○ Amazon Web Services, Inc.
○ CallMiner
○ Genesys Telecommunications Laboratories, Inc.
○ Gnani Innovations Private Limited.
○ Google LLC
○ LivePerson, Inc.
○ Micro Focus
○ NICE Systems Ltd.
○ Verint System Inc.



ページTOPに戻る


Table of Contents

CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key market segments
1.3. Key benefits to the stakeholders
1.4. Research Methodology
1.4.1. Primary research
1.4.2. Secondary research
1.4.3. Analyst tools and models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO Perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key findings
3.2.1. Top impacting factors
3.2.2. Top investment pockets
3.3. Porter’s five forces analysis
3.3.1. Moderate bargaining power of suppliers
3.3.2. High bargaining power of buyers
3.3.3. Moderate threat of substitutes
3.3.4. Moderate threat of new entrants
3.3.5. High intensity of rivalry
3.4. Market dynamics
3.4.1. Drivers
3.4.1.1. Growing demand for speech authentication analysis solutions in mobile financial applications
3.4.1.2. Expanding utilization of the retail and e-commerce sectors
3.4.1.3. Growing demand of speech analytics solutions in BPO sector

3.4.2. Restraints
3.4.2.1. Concerns around data privacy and security
3.4.2.2. Complex data ecosystem resulting in security breaches and information leakage

3.4.3. Opportunities
3.4.3.1. Utilization of artificial intelligence (AI) and machine learning (ML)-based technology to enable consumer insights

3.5. COVID-19 Impact Analysis on the market
CHAPTER 4: SPEECH ANALYTICS MARKET, BY OFFERING
4.1. Overview
4.1.1. Market size and forecast
4.2. Solution
4.2.1. Key market trends, growth factors and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market share analysis by country
4.3. Services
4.3.1. Key market trends, growth factors and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market share analysis by country
CHAPTER 5: SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE
5.1. Overview
5.1.1. Market size and forecast
5.2. Large Enterprises
5.2.1. Key market trends, growth factors and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market share analysis by country
5.3. SMEs
5.3.1. Key market trends, growth factors and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market share analysis by country
CHAPTER 6: SPEECH ANALYTICS MARKET, BY APPLICATION
6.1. Overview
6.1.1. Market size and forecast
6.2. Customer Experience Management
6.2.1. Key market trends, growth factors and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market share analysis by country
6.3. Call Monitoring and Summarization
6.3.1. Key market trends, growth factors and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market share analysis by country
6.4. Agent Performance Monitoring
6.4.1. Key market trends, growth factors and opportunities
6.4.2. Market size and forecast, by region
6.4.3. Market share analysis by country
6.5. Sales and Marketing Management
6.5.1. Key market trends, growth factors and opportunities
6.5.2. Market size and forecast, by region
6.5.3. Market share analysis by country
6.6. Others
6.6.1. Key market trends, growth factors and opportunities
6.6.2. Market size and forecast, by region
6.6.3. Market share analysis by country
CHAPTER 7: SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL
7.1. Overview
7.1.1. Market size and forecast
7.2. BFSI
7.2.1. Key market trends, growth factors and opportunities
7.2.2. Market size and forecast, by region
7.2.3. Market share analysis by country
7.3. IT and Telecom
7.3.1. Key market trends, growth factors and opportunities
7.3.2. Market size and forecast, by region
7.3.3. Market share analysis by country
7.4. Media and Entertainment
7.4.1. Key market trends, growth factors and opportunities
7.4.2. Market size and forecast, by region
7.4.3. Market share analysis by country
7.5. Retail and eCommerce
7.5.1. Key market trends, growth factors and opportunities
7.5.2. Market size and forecast, by region
7.5.3. Market share analysis by country
7.6. Government and Defence
7.6.1. Key market trends, growth factors and opportunities
7.6.2. Market size and forecast, by region
7.6.3. Market share analysis by country
7.7. Others
7.7.1. Key market trends, growth factors and opportunities
7.7.2. Market size and forecast, by region
7.7.3. Market share analysis by country
CHAPTER 8: SPEECH ANALYTICS MARKET, BY REGION
8.1. Overview
8.1.1. Market size and forecast By Region
8.2. North America
8.2.1. Key trends and opportunities
8.2.2. Market size and forecast, by Offering
8.2.3. Market size and forecast, by Enterprise Size
8.2.4. Market size and forecast, by Application
8.2.5. Market size and forecast, by Industry Vertical
8.2.6. Market size and forecast, by country
8.2.6.1. U.S.
8.2.6.1.1. Key market trends, growth factors and opportunities
8.2.6.1.2. Market size and forecast, by Offering
8.2.6.1.3. Market size and forecast, by Enterprise Size
8.2.6.1.4. Market size and forecast, by Application
8.2.6.1.5. Market size and forecast, by Industry Vertical
8.2.6.2. Canada
8.2.6.2.1. Key market trends, growth factors and opportunities
8.2.6.2.2. Market size and forecast, by Offering
8.2.6.2.3. Market size and forecast, by Enterprise Size
8.2.6.2.4. Market size and forecast, by Application
8.2.6.2.5. Market size and forecast, by Industry Vertical
8.3. Europe
8.3.1. Key trends and opportunities
8.3.2. Market size and forecast, by Offering
8.3.3. Market size and forecast, by Enterprise Size
8.3.4. Market size and forecast, by Application
8.3.5. Market size and forecast, by Industry Vertical
8.3.6. Market size and forecast, by country
8.3.6.1. Germany
8.3.6.1.1. Key market trends, growth factors and opportunities
8.3.6.1.2. Market size and forecast, by Offering
8.3.6.1.3. Market size and forecast, by Enterprise Size
8.3.6.1.4. Market size and forecast, by Application
8.3.6.1.5. Market size and forecast, by Industry Vertical
8.3.6.2. Italy
8.3.6.2.1. Key market trends, growth factors and opportunities
8.3.6.2.2. Market size and forecast, by Offering
8.3.6.2.3. Market size and forecast, by Enterprise Size
8.3.6.2.4. Market size and forecast, by Application
8.3.6.2.5. Market size and forecast, by Industry Vertical
8.3.6.3. France
8.3.6.3.1. Key market trends, growth factors and opportunities
8.3.6.3.2. Market size and forecast, by Offering
8.3.6.3.3. Market size and forecast, by Enterprise Size
8.3.6.3.4. Market size and forecast, by Application
8.3.6.3.5. Market size and forecast, by Industry Vertical
8.3.6.4. Spain
8.3.6.4.1. Key market trends, growth factors and opportunities
8.3.6.4.2. Market size and forecast, by Offering
8.3.6.4.3. Market size and forecast, by Enterprise Size
8.3.6.4.4. Market size and forecast, by Application
8.3.6.4.5. Market size and forecast, by Industry Vertical
8.3.6.5. UK
8.3.6.5.1. Key market trends, growth factors and opportunities
8.3.6.5.2. Market size and forecast, by Offering
8.3.6.5.3. Market size and forecast, by Enterprise Size
8.3.6.5.4. Market size and forecast, by Application
8.3.6.5.5. Market size and forecast, by Industry Vertical
8.3.6.6. Rest of Europe
8.3.6.6.1. Key market trends, growth factors and opportunities
8.3.6.6.2. Market size and forecast, by Offering
8.3.6.6.3. Market size and forecast, by Enterprise Size
8.3.6.6.4. Market size and forecast, by Application
8.3.6.6.5. Market size and forecast, by Industry Vertical
8.4. Asia-Pacific
8.4.1. Key trends and opportunities
8.4.2. Market size and forecast, by Offering
8.4.3. Market size and forecast, by Enterprise Size
8.4.4. Market size and forecast, by Application
8.4.5. Market size and forecast, by Industry Vertical
8.4.6. Market size and forecast, by country
8.4.6.1. China
8.4.6.1.1. Key market trends, growth factors and opportunities
8.4.6.1.2. Market size and forecast, by Offering
8.4.6.1.3. Market size and forecast, by Enterprise Size
8.4.6.1.4. Market size and forecast, by Application
8.4.6.1.5. Market size and forecast, by Industry Vertical
8.4.6.2. Japan
8.4.6.2.1. Key market trends, growth factors and opportunities
8.4.6.2.2. Market size and forecast, by Offering
8.4.6.2.3. Market size and forecast, by Enterprise Size
8.4.6.2.4. Market size and forecast, by Application
8.4.6.2.5. Market size and forecast, by Industry Vertical
8.4.6.3. India
8.4.6.3.1. Key market trends, growth factors and opportunities
8.4.6.3.2. Market size and forecast, by Offering
8.4.6.3.3. Market size and forecast, by Enterprise Size
8.4.6.3.4. Market size and forecast, by Application
8.4.6.3.5. Market size and forecast, by Industry Vertical
8.4.6.4. South Korea
8.4.6.4.1. Key market trends, growth factors and opportunities
8.4.6.4.2. Market size and forecast, by Offering
8.4.6.4.3. Market size and forecast, by Enterprise Size
8.4.6.4.4. Market size and forecast, by Application
8.4.6.4.5. Market size and forecast, by Industry Vertical
8.4.6.5. Rest of Asia-Pacific
8.4.6.5.1. Key market trends, growth factors and opportunities
8.4.6.5.2. Market size and forecast, by Offering
8.4.6.5.3. Market size and forecast, by Enterprise Size
8.4.6.5.4. Market size and forecast, by Application
8.4.6.5.5. Market size and forecast, by Industry Vertical
8.5. LAMEA
8.5.1. Key trends and opportunities
8.5.2. Market size and forecast, by Offering
8.5.3. Market size and forecast, by Enterprise Size
8.5.4. Market size and forecast, by Application
8.5.5. Market size and forecast, by Industry Vertical
8.5.6. Market size and forecast, by country
8.5.6.1. Latin America
8.5.6.1.1. Key market trends, growth factors and opportunities
8.5.6.1.2. Market size and forecast, by Offering
8.5.6.1.3. Market size and forecast, by Enterprise Size
8.5.6.1.4. Market size and forecast, by Application
8.5.6.1.5. Market size and forecast, by Industry Vertical
8.5.6.2. Middle East
8.5.6.2.1. Key market trends, growth factors and opportunities
8.5.6.2.2. Market size and forecast, by Offering
8.5.6.2.3. Market size and forecast, by Enterprise Size
8.5.6.2.4. Market size and forecast, by Application
8.5.6.2.5. Market size and forecast, by Industry Vertical
8.5.6.3. Africa
8.5.6.3.1. Key market trends, growth factors and opportunities
8.5.6.3.2. Market size and forecast, by Offering
8.5.6.3.3. Market size and forecast, by Enterprise Size
8.5.6.3.4. Market size and forecast, by Application
8.5.6.3.5. Market size and forecast, by Industry Vertical
CHAPTER 9: COMPETITIVE LANDSCAPE
9.1. Introduction
9.2. Top winning strategies
9.3. Product Mapping of Top 10 Player
9.4. Competitive Dashboard
9.5. Competitive Heatmap
9.6. Top player positioning, 2021
CHAPTER 10: COMPANY PROFILES
10.1. Avaya Inc.
10.1.1. Company overview
10.1.2. Key Executives
10.1.3. Company snapshot
10.1.4. Operating business segments
10.1.5. Product portfolio
10.1.6. Business performance
10.1.7. Key strategic moves and developments
10.2. Amazon Web Services, Inc.
10.2.1. Company overview
10.2.2. Key Executives
10.2.3. Company snapshot
10.2.4. Operating business segments
10.2.5. Product portfolio
10.2.6. Business performance
10.2.7. Key strategic moves and developments
10.3. CallMiner
10.3.1. Company overview
10.3.2. Key Executives
10.3.3. Company snapshot
10.3.4. Operating business segments
10.3.5. Product portfolio
10.3.6. Key strategic moves and developments
10.4. Genesys Telecommunications Laboratories, Inc.
10.4.1. Company overview
10.4.2. Key Executives
10.4.3. Company snapshot
10.4.4. Operating business segments
10.4.5. Product portfolio
10.4.6. Key strategic moves and developments
10.5. Gnani Innovations Private Limited.
10.5.1. Company overview
10.5.2. Key Executives
10.5.3. Company snapshot
10.5.4. Operating business segments
10.5.5. Product portfolio
10.6. Google LLC
10.6.1. Company overview
10.6.2. Key Executives
10.6.3. Company snapshot
10.6.4. Operating business segments
10.6.5. Product portfolio
10.6.6. Business performance
10.6.7. Key strategic moves and developments
10.7. LivePerson, Inc.
10.7.1. Company overview
10.7.2. Key Executives
10.7.3. Company snapshot
10.7.4. Operating business segments
10.7.5. Product portfolio
10.7.6. Business performance
10.7.7. Key strategic moves and developments
10.8. Micro Focus
10.8.1. Company overview
10.8.2. Key Executives
10.8.3. Company snapshot
10.8.4. Operating business segments
10.8.5. Product portfolio
10.8.6. Business performance
10.8.7. Key strategic moves and developments
10.9. NICE Systems Ltd.
10.9.1. Company overview
10.9.2. Key Executives
10.9.3. Company snapshot
10.9.4. Operating business segments
10.9.5. Product portfolio
10.9.6. Business performance
10.10. Verint System Inc.
10.10.1. Company overview
10.10.2. Key Executives
10.10.3. Company snapshot
10.10.4. Operating business segments
10.10.5. Product portfolio
10.10.6. Business performance
10.10.7. Key strategic moves and developments

 

ページTOPに戻る

ご注文は、お電話またはWEBから承ります。お見積もりの作成もお気軽にご相談ください。

webからのご注文・お問合せはこちらのフォームから承ります

本レポートと同分野(通信・IT)の最新刊レポート

Allied Market Research社のICT分野での最新刊レポート


よくあるご質問


Allied Market Research社はどのような調査会社ですか?


アライドマーケットリサーチ(Allied Market Research)は世界の多様な市場に関する戦略や将来推計、成長/衰退予測、機会分析、消費者調査などを行い、市場調査レポートを積極的に出版しています。 もっと見る


調査レポートの納品までの日数はどの程度ですか?


在庫のあるものは速納となりますが、平均的には 3-4日と見て下さい。
但し、一部の調査レポートでは、発注を受けた段階で内容更新をして納品をする場合もあります。
発注をする前のお問合せをお願いします。


注文の手続きはどのようになっていますか?


1)お客様からの御問い合わせをいただきます。
2)見積書やサンプルの提示をいたします。
3)お客様指定、もしくは弊社の発注書をメール添付にて発送してください。
4)データリソース社からレポート発行元の調査会社へ納品手配します。
5) 調査会社からお客様へ納品されます。最近は、pdfにてのメール納品が大半です。


お支払方法の方法はどのようになっていますか?


納品と同時にデータリソース社よりお客様へ請求書(必要に応じて納品書も)を発送いたします。
お客様よりデータリソース社へ(通常は円払い)の御振り込みをお願いします。
請求書は、納品日の日付で発行しますので、翌月最終営業日までの当社指定口座への振込みをお願いします。振込み手数料は御社負担にてお願いします。
お客様の御支払い条件が60日以上の場合は御相談ください。
尚、初めてのお取引先や個人の場合、前払いをお願いすることもあります。ご了承のほど、お願いします。


データリソース社はどのような会社ですか?


当社は、世界各国の主要調査会社・レポート出版社と提携し、世界各国の市場調査レポートや技術動向レポートなどを日本国内の企業・公官庁及び教育研究機関に提供しております。
世界各国の「市場・技術・法規制などの」実情を調査・収集される時には、データリソース社にご相談ください。
お客様の御要望にあったデータや情報を抽出する為のレポート紹介や調査のアドバイスも致します。



詳細検索

このレポートへのお問合せ

03-3582-2531

電話お問合せもお気軽に

 

2024/12/20 10:28

158.95 円

165.20 円

201.28 円

ページTOPに戻る