音声アナリティクス市場:提供形態別(ソリューション、サービス)、企業規模別(大企業、中小企業)、用途別(顧客体験管理、通話モニタリングと要約、エージェントパフォーマンス監視、営業・マーケティング管理、その他)、産業分野別(BFSI、IT・テレコム、メディア・エンターテイメント、小売・eコマース、政府・防衛、その他):世界の機会分析と産業予測、2021年~2031年Speech Analytics Market By Offering (Solution, Services), By Enterprise Size (Large Enterprises, SMEs), By Application (Customer Experience Management, Call Monitoring and Summarization, Agent Performance Monitoring, Sales and Marketing Management, Others), By Industry Vertical (BFSI, IT and Telecom, Media and Entertainment, Retail and eCommerce, Government and Defence, Others): Global Opportunity Analysis and Industry Forecast, 2021-2031 音声分析は、人工知能と自然言語処理を使用して、リアルタイムまたは録音された音声データから消費者との対話を解釈し分析するシステムです(NLP)。コンタクトセンターの管理者は、一般的に音声解析を活用して、... もっと見る
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サマリー音声分析は、人工知能と自然言語処理を使用して、リアルタイムまたは録音された音声データから消費者との対話を解釈し分析するシステムです(NLP)。コンタクトセンターの管理者は、一般的に音声解析を活用して、顧客との対話中に頻繁に使用される用語を特定し、トップコンタクトドライバーを特定し理解することができます。シームレスな顧客体験を実現するために、購入者の意図を特定することで、企業が行動リマーケティングキャンペーンを構築するのを支援します。顧客体験全体を向上させるために、新入社員を教育し、問い合わせに迅速に対応できるようにする。さらに、企業はこれらのAI駆動型音声認識技術を活用することができ、音声分析市場の拡大に向けて魅力的な可能性を生み出しています。小売業や電子商取引分野での利用の増加や、モバイル金融アプリにおける音声認証分析ソリューションのニーズの高まりにより、音声分析市場は予測期間中に大きく上昇すると予想されています。さらに、BPO業界が音声分析ソリューションの需要を急増させていることも、市場拡大に拍車をかけています。しかし、市場の成長を阻害する主な問題は、データのプライバシーとセキュリティに関する懸念、およびセキュリティの不備や情報漏えいにつながる複雑なデータエコシステムである。逆に、人工知能(AI)や機械学習(ML)をベースとした技術の利用が、予測期間中の音声分析市場の拡大を促進すると予想されます。 音声分析の世界市場調査は、オファリング、企業規模、アプリケーション、業界垂直、地域に区分されます。オファリングに基づくと、市場はソリューションとサービスに二分される。企業規模に基づくと、大企業と中小企業(SMEs)に分かれます。業種別では、銀行・金融サービス・保険(BFSI)、IT・通信、メディア・エンターテインメント、小売・Eコマース、政府・防衛、その他に分類されます。地域別では、北米(米国、カナダ)、欧州(ドイツ、イタリア、フランス、スペイン、英国、その他欧州)、アジア太平洋(中国、日本、インド、オーストラリア、韓国、その他アジア太平洋)、LAMEA(中南米、中東、アフリカ)で音声分析の市場動向が分析されています。市場で活動する主なプレイヤー Avaya Inc.、Amazon Web Services, Inc.、Call Miner、Genesys Telecommunications Laboratories, Inc.、Gnani Innovations Private Limited.、Google Inc. (Google Cloud) 、LivePerson、Inc、Micro Focus International PLC、NICE Systems Ltd. 、Verint System Inc. ステークホルダーにとっての主なメリット ● 本レポートでは、2021年から2031年までの音声分析市場分析の市場セグメント、現在の動向、推定値、ダイナミクスを定量的に分析し、音声分析市場の有力なビジネスチャンスを特定します。 市場調査は、主要な推進要因、抑制要因、および機会に関連する情報とともに提供されます。 ● ポーターのファイブフォース(5つの力)分析により、バイヤーとサプライヤーの潜在的な力を明らかにし、ステークホルダーが利益重視のビジネス決定を行い、サプライヤーとバイヤーのネットワークを強化できるようにします。 ● 音声分析市場のセグメントを詳細に分析することで、市場機会を把握することができます。 ● 各地域の主要国を、世界市場に対する売上貢献度に応じてマッピングしています。 ● マーケットプレイヤーのポジショニングは、ベンチマークを容易にし、マーケットプレイヤーの現在のポジションを明確に理解することができる。 ● 本レポートでは、地域別および世界のスピーチアナリティクス市場動向、主要プレイヤー、市場セグメント、アプリケーション分野、市場成長戦略などの分析を行います。 主要な市場セグメント 提供することで 解決策 サービス 企業規模別 大企業 中小企業 アプリケーション別 カスタマーエクスペリエンスマネジメント コールモニタリングとサマリゼーション エージェントパフォーマンスモニタリング セールス&マーケティングマネジメント その他 産業分野別 BFSI IT・テレコム メディア・エンターテインメント 小売・eコマース 政府・国防 その他 地域別 北アメリカ 米国 カナダ ヨーロッパ ドイツ イタリア フランス スペイン イギリス 欧州以外の地域 アジア・パシフィック 中国 日本 インド 韓国 その他のアジア太平洋地域 ラメア ラテンアメリカ 中近東 アフリカ 主要な市場関係者 株式会社アバイア アマゾン ウェブ サービス株式会社 コールマイナー 株式会社ジェネシス・テレコム・ラボラトリーズ ○Genesys Telecommunications Laboratories, Inc. グナニ・イノベイションズ・プライベート・リミテッド グーグル合同会社 株式会社ライブパーソン マイクロフォーカス (株)ナイスシステムズ ベリントシステム株式会社 目次CHAPTER 1: INTRODUCTION1.1. Report description 1.2. Key market segments 1.3. Key benefits to the stakeholders 1.4. Research Methodology 1.4.1. Primary research 1.4.2. Secondary research 1.4.3. Analyst tools and models CHAPTER 2: EXECUTIVE SUMMARY 2.1. CXO Perspective CHAPTER 3: MARKET OVERVIEW 3.1. Market definition and scope 3.2. Key findings 3.2.1. Top impacting factors 3.2.2. Top investment pockets 3.3. Porter’s five forces analysis 3.3.1. Moderate bargaining power of suppliers 3.3.2. High bargaining power of buyers 3.3.3. Moderate threat of substitutes 3.3.4. Moderate threat of new entrants 3.3.5. High intensity of rivalry 3.4. Market dynamics 3.4.1. Drivers 3.4.1.1. Growing demand for speech authentication analysis solutions in mobile financial applications 3.4.1.2. Expanding utilization of the retail and e-commerce sectors 3.4.1.3. Growing demand of speech analytics solutions in BPO sector 3.4.2. Restraints 3.4.2.1. Concerns around data privacy and security 3.4.2.2. Complex data ecosystem resulting in security breaches and information leakage 3.4.3. Opportunities 3.4.3.1. Utilization of artificial intelligence (AI) and machine learning (ML)-based technology to enable consumer insights 3.5. COVID-19 Impact Analysis on the market CHAPTER 4: SPEECH ANALYTICS MARKET, BY OFFERING 4.1. Overview 4.1.1. Market size and forecast 4.2. Solution 4.2.1. Key market trends, growth factors and opportunities 4.2.2. Market size and forecast, by region 4.2.3. Market share analysis by country 4.3. Services 4.3.1. Key market trends, growth factors and opportunities 4.3.2. Market size and forecast, by region 4.3.3. Market share analysis by country CHAPTER 5: SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE 5.1. Overview 5.1.1. Market size and forecast 5.2. Large Enterprises 5.2.1. Key market trends, growth factors and opportunities 5.2.2. Market size and forecast, by region 5.2.3. Market share analysis by country 5.3. SMEs 5.3.1. Key market trends, growth factors and opportunities 5.3.2. Market size and forecast, by region 5.3.3. Market share analysis by country CHAPTER 6: SPEECH ANALYTICS MARKET, BY APPLICATION 6.1. Overview 6.1.1. Market size and forecast 6.2. Customer Experience Management 6.2.1. Key market trends, growth factors and opportunities 6.2.2. Market size and forecast, by region 6.2.3. Market share analysis by country 6.3. Call Monitoring and Summarization 6.3.1. Key market trends, growth factors and opportunities 6.3.2. Market size and forecast, by region 6.3.3. Market share analysis by country 6.4. Agent Performance Monitoring 6.4.1. Key market trends, growth factors and opportunities 6.4.2. Market size and forecast, by region 6.4.3. Market share analysis by country 6.5. Sales and Marketing Management 6.5.1. Key market trends, growth factors and opportunities 6.5.2. Market size and forecast, by region 6.5.3. Market share analysis by country 6.6. Others 6.6.1. Key market trends, growth factors and opportunities 6.6.2. Market size and forecast, by region 6.6.3. Market share analysis by country CHAPTER 7: SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL 7.1. Overview 7.1.1. Market size and forecast 7.2. BFSI 7.2.1. Key market trends, growth factors and opportunities 7.2.2. Market size and forecast, by region 7.2.3. Market share analysis by country 7.3. IT and Telecom 7.3.1. Key market trends, growth factors and opportunities 7.3.2. Market size and forecast, by region 7.3.3. Market share analysis by country 7.4. Media and Entertainment 7.4.1. Key market trends, growth factors and opportunities 7.4.2. Market size and forecast, by region 7.4.3. Market share analysis by country 7.5. Retail and eCommerce 7.5.1. Key market trends, growth factors and opportunities 7.5.2. Market size and forecast, by region 7.5.3. Market share analysis by country 7.6. Government and Defence 7.6.1. Key market trends, growth factors and opportunities 7.6.2. Market size and forecast, by region 7.6.3. Market share analysis by country 7.7. Others 7.7.1. Key market trends, growth factors and opportunities 7.7.2. Market size and forecast, by region 7.7.3. Market share analysis by country CHAPTER 8: SPEECH ANALYTICS MARKET, BY REGION 8.1. Overview 8.1.1. Market size and forecast By Region 8.2. North America 8.2.1. Key trends and opportunities 8.2.2. Market size and forecast, by Offering 8.2.3. Market size and forecast, by Enterprise Size 8.2.4. Market size and forecast, by Application 8.2.5. Market size and forecast, by Industry Vertical 8.2.6. Market size and forecast, by country 8.2.6.1. U.S. 8.2.6.1.1. Key market trends, growth factors and opportunities 8.2.6.1.2. Market size and forecast, by Offering 8.2.6.1.3. Market size and forecast, by Enterprise Size 8.2.6.1.4. Market size and forecast, by Application 8.2.6.1.5. Market size and forecast, by Industry Vertical 8.2.6.2. Canada 8.2.6.2.1. Key market trends, growth factors and opportunities 8.2.6.2.2. Market size and forecast, by Offering 8.2.6.2.3. Market size and forecast, by Enterprise Size 8.2.6.2.4. Market size and forecast, by Application 8.2.6.2.5. Market size and forecast, by Industry Vertical 8.3. Europe 8.3.1. Key trends and opportunities 8.3.2. Market size and forecast, by Offering 8.3.3. Market size and forecast, by Enterprise Size 8.3.4. Market size and forecast, by Application 8.3.5. Market size and forecast, by Industry Vertical 8.3.6. Market size and forecast, by country 8.3.6.1. Germany 8.3.6.1.1. Key market trends, growth factors and opportunities 8.3.6.1.2. Market size and forecast, by Offering 8.3.6.1.3. Market size and forecast, by Enterprise Size 8.3.6.1.4. Market size and forecast, by Application 8.3.6.1.5. Market size and forecast, by Industry Vertical 8.3.6.2. Italy 8.3.6.2.1. Key market trends, growth factors and opportunities 8.3.6.2.2. Market size and forecast, by Offering 8.3.6.2.3. Market size and forecast, by Enterprise Size 8.3.6.2.4. Market size and forecast, by Application 8.3.6.2.5. Market size and forecast, by Industry Vertical 8.3.6.3. France 8.3.6.3.1. Key market trends, growth factors and opportunities 8.3.6.3.2. Market size and forecast, by Offering 8.3.6.3.3. Market size and forecast, by Enterprise Size 8.3.6.3.4. Market size and forecast, by Application 8.3.6.3.5. Market size and forecast, by Industry Vertical 8.3.6.4. Spain 8.3.6.4.1. Key market trends, growth factors and opportunities 8.3.6.4.2. Market size and forecast, by Offering 8.3.6.4.3. Market size and forecast, by Enterprise Size 8.3.6.4.4. Market size and forecast, by Application 8.3.6.4.5. Market size and forecast, by Industry Vertical 8.3.6.5. UK 8.3.6.5.1. Key market trends, growth factors and opportunities 8.3.6.5.2. Market size and forecast, by Offering 8.3.6.5.3. Market size and forecast, by Enterprise Size 8.3.6.5.4. Market size and forecast, by Application 8.3.6.5.5. Market size and forecast, by Industry Vertical 8.3.6.6. Rest of Europe 8.3.6.6.1. Key market trends, growth factors and opportunities 8.3.6.6.2. Market size and forecast, by Offering 8.3.6.6.3. Market size and forecast, by Enterprise Size 8.3.6.6.4. Market size and forecast, by Application 8.3.6.6.5. Market size and forecast, by Industry Vertical 8.4. Asia-Pacific 8.4.1. Key trends and opportunities 8.4.2. Market size and forecast, by Offering 8.4.3. Market size and forecast, by Enterprise Size 8.4.4. Market size and forecast, by Application 8.4.5. Market size and forecast, by Industry Vertical 8.4.6. Market size and forecast, by country 8.4.6.1. China 8.4.6.1.1. Key market trends, growth factors and opportunities 8.4.6.1.2. Market size and forecast, by Offering 8.4.6.1.3. Market size and forecast, by Enterprise Size 8.4.6.1.4. Market size and forecast, by Application 8.4.6.1.5. Market size and forecast, by Industry Vertical 8.4.6.2. Japan 8.4.6.2.1. Key market trends, growth factors and opportunities 8.4.6.2.2. Market size and forecast, by Offering 8.4.6.2.3. Market size and forecast, by Enterprise Size 8.4.6.2.4. Market size and forecast, by Application 8.4.6.2.5. Market size and forecast, by Industry Vertical 8.4.6.3. India 8.4.6.3.1. Key market trends, growth factors and opportunities 8.4.6.3.2. Market size and forecast, by Offering 8.4.6.3.3. Market size and forecast, by Enterprise Size 8.4.6.3.4. Market size and forecast, by Application 8.4.6.3.5. Market size and forecast, by Industry Vertical 8.4.6.4. South Korea 8.4.6.4.1. Key market trends, growth factors and opportunities 8.4.6.4.2. Market size and forecast, by Offering 8.4.6.4.3. Market size and forecast, by Enterprise Size 8.4.6.4.4. Market size and forecast, by Application 8.4.6.4.5. Market size and forecast, by Industry Vertical 8.4.6.5. Rest of Asia-Pacific 8.4.6.5.1. Key market trends, growth factors and opportunities 8.4.6.5.2. Market size and forecast, by Offering 8.4.6.5.3. Market size and forecast, by Enterprise Size 8.4.6.5.4. Market size and forecast, by Application 8.4.6.5.5. Market size and forecast, by Industry Vertical 8.5. LAMEA 8.5.1. Key trends and opportunities 8.5.2. Market size and forecast, by Offering 8.5.3. Market size and forecast, by Enterprise Size 8.5.4. Market size and forecast, by Application 8.5.5. Market size and forecast, by Industry Vertical 8.5.6. Market size and forecast, by country 8.5.6.1. Latin America 8.5.6.1.1. Key market trends, growth factors and opportunities 8.5.6.1.2. Market size and forecast, by Offering 8.5.6.1.3. Market size and forecast, by Enterprise Size 8.5.6.1.4. Market size and forecast, by Application 8.5.6.1.5. Market size and forecast, by Industry Vertical 8.5.6.2. Middle East 8.5.6.2.1. Key market trends, growth factors and opportunities 8.5.6.2.2. Market size and forecast, by Offering 8.5.6.2.3. Market size and forecast, by Enterprise Size 8.5.6.2.4. Market size and forecast, by Application 8.5.6.2.5. Market size and forecast, by Industry Vertical 8.5.6.3. Africa 8.5.6.3.1. Key market trends, growth factors and opportunities 8.5.6.3.2. Market size and forecast, by Offering 8.5.6.3.3. Market size and forecast, by Enterprise Size 8.5.6.3.4. Market size and forecast, by Application 8.5.6.3.5. Market size and forecast, by Industry Vertical CHAPTER 9: COMPETITIVE LANDSCAPE 9.1. Introduction 9.2. Top winning strategies 9.3. Product Mapping of Top 10 Player 9.4. Competitive Dashboard 9.5. Competitive Heatmap 9.6. Top player positioning, 2021 CHAPTER 10: COMPANY PROFILES 10.1. Avaya Inc. 10.1.1. Company overview 10.1.2. Key Executives 10.1.3. Company snapshot 10.1.4. Operating business segments 10.1.5. Product portfolio 10.1.6. Business performance 10.1.7. Key strategic moves and developments 10.2. Amazon Web Services, Inc. 10.2.1. Company overview 10.2.2. Key Executives 10.2.3. Company snapshot 10.2.4. Operating business segments 10.2.5. Product portfolio 10.2.6. Business performance 10.2.7. Key strategic moves and developments 10.3. CallMiner 10.3.1. Company overview 10.3.2. Key Executives 10.3.3. Company snapshot 10.3.4. Operating business segments 10.3.5. Product portfolio 10.3.6. Key strategic moves and developments 10.4. Genesys Telecommunications Laboratories, Inc. 10.4.1. Company overview 10.4.2. Key Executives 10.4.3. Company snapshot 10.4.4. Operating business segments 10.4.5. Product portfolio 10.4.6. Key strategic moves and developments 10.5. Gnani Innovations Private Limited. 10.5.1. Company overview 10.5.2. Key Executives 10.5.3. Company snapshot 10.5.4. Operating business segments 10.5.5. Product portfolio 10.6. Google LLC 10.6.1. Company overview 10.6.2. Key Executives 10.6.3. Company snapshot 10.6.4. Operating business segments 10.6.5. Product portfolio 10.6.6. Business performance 10.6.7. Key strategic moves and developments 10.7. LivePerson, Inc. 10.7.1. Company overview 10.7.2. Key Executives 10.7.3. Company snapshot 10.7.4. Operating business segments 10.7.5. Product portfolio 10.7.6. Business performance 10.7.7. Key strategic moves and developments 10.8. Micro Focus 10.8.1. Company overview 10.8.2. Key Executives 10.8.3. Company snapshot 10.8.4. Operating business segments 10.8.5. Product portfolio 10.8.6. Business performance 10.8.7. Key strategic moves and developments 10.9. NICE Systems Ltd. 10.9.1. Company overview 10.9.2. Key Executives 10.9.3. Company snapshot 10.9.4. Operating business segments 10.9.5. Product portfolio 10.9.6. Business performance 10.10. Verint System Inc. 10.10.1. Company overview 10.10.2. Key Executives 10.10.3. Company snapshot 10.10.4. Operating business segments 10.10.5. Product portfolio 10.10.6. Business performance 10.10.7. Key strategic moves and developments
SummarySpeech analytics is a system that uses artificial intelligence and natural language processing to interpret and analyse consumer interactions from real-time or recorded audio data (NLP). Managers of contact centres generally utilise speech analytics to determine the terms that are frequently used during customer interactions to identify and comprehend their top contact drivers. Help businesses build up behavioural remarketing campaigns by identifying the buyer's intent to create seamless customer experiences. To improve the overall client experience, train new hires and have them ready to react to enquiries more rapidly. Furthermore, businesses may leverage these AI-driven speech recognition technologies, creating attractive potential for the expansion of the speech analytics market. Table of ContentsCHAPTER 1: INTRODUCTION1.1. Report description 1.2. Key market segments 1.3. Key benefits to the stakeholders 1.4. Research Methodology 1.4.1. Primary research 1.4.2. Secondary research 1.4.3. Analyst tools and models CHAPTER 2: EXECUTIVE SUMMARY 2.1. CXO Perspective CHAPTER 3: MARKET OVERVIEW 3.1. Market definition and scope 3.2. Key findings 3.2.1. Top impacting factors 3.2.2. Top investment pockets 3.3. Porter’s five forces analysis 3.3.1. Moderate bargaining power of suppliers 3.3.2. High bargaining power of buyers 3.3.3. Moderate threat of substitutes 3.3.4. Moderate threat of new entrants 3.3.5. High intensity of rivalry 3.4. Market dynamics 3.4.1. Drivers 3.4.1.1. Growing demand for speech authentication analysis solutions in mobile financial applications 3.4.1.2. Expanding utilization of the retail and e-commerce sectors 3.4.1.3. Growing demand of speech analytics solutions in BPO sector 3.4.2. Restraints 3.4.2.1. Concerns around data privacy and security 3.4.2.2. Complex data ecosystem resulting in security breaches and information leakage 3.4.3. Opportunities 3.4.3.1. Utilization of artificial intelligence (AI) and machine learning (ML)-based technology to enable consumer insights 3.5. COVID-19 Impact Analysis on the market CHAPTER 4: SPEECH ANALYTICS MARKET, BY OFFERING 4.1. Overview 4.1.1. Market size and forecast 4.2. Solution 4.2.1. Key market trends, growth factors and opportunities 4.2.2. Market size and forecast, by region 4.2.3. Market share analysis by country 4.3. Services 4.3.1. Key market trends, growth factors and opportunities 4.3.2. Market size and forecast, by region 4.3.3. Market share analysis by country CHAPTER 5: SPEECH ANALYTICS MARKET, BY ENTERPRISE SIZE 5.1. Overview 5.1.1. Market size and forecast 5.2. Large Enterprises 5.2.1. Key market trends, growth factors and opportunities 5.2.2. Market size and forecast, by region 5.2.3. Market share analysis by country 5.3. SMEs 5.3.1. Key market trends, growth factors and opportunities 5.3.2. Market size and forecast, by region 5.3.3. Market share analysis by country CHAPTER 6: SPEECH ANALYTICS MARKET, BY APPLICATION 6.1. Overview 6.1.1. Market size and forecast 6.2. Customer Experience Management 6.2.1. Key market trends, growth factors and opportunities 6.2.2. Market size and forecast, by region 6.2.3. Market share analysis by country 6.3. Call Monitoring and Summarization 6.3.1. Key market trends, growth factors and opportunities 6.3.2. Market size and forecast, by region 6.3.3. Market share analysis by country 6.4. Agent Performance Monitoring 6.4.1. Key market trends, growth factors and opportunities 6.4.2. Market size and forecast, by region 6.4.3. Market share analysis by country 6.5. Sales and Marketing Management 6.5.1. Key market trends, growth factors and opportunities 6.5.2. Market size and forecast, by region 6.5.3. Market share analysis by country 6.6. Others 6.6.1. Key market trends, growth factors and opportunities 6.6.2. Market size and forecast, by region 6.6.3. Market share analysis by country CHAPTER 7: SPEECH ANALYTICS MARKET, BY INDUSTRY VERTICAL 7.1. Overview 7.1.1. Market size and forecast 7.2. BFSI 7.2.1. Key market trends, growth factors and opportunities 7.2.2. Market size and forecast, by region 7.2.3. Market share analysis by country 7.3. IT and Telecom 7.3.1. Key market trends, growth factors and opportunities 7.3.2. Market size and forecast, by region 7.3.3. Market share analysis by country 7.4. Media and Entertainment 7.4.1. Key market trends, growth factors and opportunities 7.4.2. Market size and forecast, by region 7.4.3. Market share analysis by country 7.5. Retail and eCommerce 7.5.1. Key market trends, growth factors and opportunities 7.5.2. Market size and forecast, by region 7.5.3. Market share analysis by country 7.6. Government and Defence 7.6.1. Key market trends, growth factors and opportunities 7.6.2. Market size and forecast, by region 7.6.3. Market share analysis by country 7.7. Others 7.7.1. Key market trends, growth factors and opportunities 7.7.2. Market size and forecast, by region 7.7.3. Market share analysis by country CHAPTER 8: SPEECH ANALYTICS MARKET, BY REGION 8.1. Overview 8.1.1. Market size and forecast By Region 8.2. North America 8.2.1. Key trends and opportunities 8.2.2. Market size and forecast, by Offering 8.2.3. Market size and forecast, by Enterprise Size 8.2.4. Market size and forecast, by Application 8.2.5. Market size and forecast, by Industry Vertical 8.2.6. Market size and forecast, by country 8.2.6.1. U.S. 8.2.6.1.1. Key market trends, growth factors and opportunities 8.2.6.1.2. Market size and forecast, by Offering 8.2.6.1.3. Market size and forecast, by Enterprise Size 8.2.6.1.4. Market size and forecast, by Application 8.2.6.1.5. Market size and forecast, by Industry Vertical 8.2.6.2. Canada 8.2.6.2.1. Key market trends, growth factors and opportunities 8.2.6.2.2. Market size and forecast, by Offering 8.2.6.2.3. Market size and forecast, by Enterprise Size 8.2.6.2.4. Market size and forecast, by Application 8.2.6.2.5. Market size and forecast, by Industry Vertical 8.3. Europe 8.3.1. Key trends and opportunities 8.3.2. Market size and forecast, by Offering 8.3.3. Market size and forecast, by Enterprise Size 8.3.4. Market size and forecast, by Application 8.3.5. Market size and forecast, by Industry Vertical 8.3.6. Market size and forecast, by country 8.3.6.1. Germany 8.3.6.1.1. Key market trends, growth factors and opportunities 8.3.6.1.2. Market size and forecast, by Offering 8.3.6.1.3. Market size and forecast, by Enterprise Size 8.3.6.1.4. Market size and forecast, by Application 8.3.6.1.5. Market size and forecast, by Industry Vertical 8.3.6.2. Italy 8.3.6.2.1. Key market trends, growth factors and opportunities 8.3.6.2.2. Market size and forecast, by Offering 8.3.6.2.3. Market size and forecast, by Enterprise Size 8.3.6.2.4. Market size and forecast, by Application 8.3.6.2.5. Market size and forecast, by Industry Vertical 8.3.6.3. France 8.3.6.3.1. Key market trends, growth factors and opportunities 8.3.6.3.2. Market size and forecast, by Offering 8.3.6.3.3. Market size and forecast, by Enterprise Size 8.3.6.3.4. Market size and forecast, by Application 8.3.6.3.5. Market size and forecast, by Industry Vertical 8.3.6.4. Spain 8.3.6.4.1. Key market trends, growth factors and opportunities 8.3.6.4.2. Market size and forecast, by Offering 8.3.6.4.3. Market size and forecast, by Enterprise Size 8.3.6.4.4. Market size and forecast, by Application 8.3.6.4.5. Market size and forecast, by Industry Vertical 8.3.6.5. UK 8.3.6.5.1. Key market trends, growth factors and opportunities 8.3.6.5.2. Market size and forecast, by Offering 8.3.6.5.3. Market size and forecast, by Enterprise Size 8.3.6.5.4. Market size and forecast, by Application 8.3.6.5.5. Market size and forecast, by Industry Vertical 8.3.6.6. Rest of Europe 8.3.6.6.1. Key market trends, growth factors and opportunities 8.3.6.6.2. Market size and forecast, by Offering 8.3.6.6.3. Market size and forecast, by Enterprise Size 8.3.6.6.4. Market size and forecast, by Application 8.3.6.6.5. Market size and forecast, by Industry Vertical 8.4. Asia-Pacific 8.4.1. Key trends and opportunities 8.4.2. Market size and forecast, by Offering 8.4.3. Market size and forecast, by Enterprise Size 8.4.4. Market size and forecast, by Application 8.4.5. Market size and forecast, by Industry Vertical 8.4.6. Market size and forecast, by country 8.4.6.1. China 8.4.6.1.1. Key market trends, growth factors and opportunities 8.4.6.1.2. Market size and forecast, by Offering 8.4.6.1.3. Market size and forecast, by Enterprise Size 8.4.6.1.4. Market size and forecast, by Application 8.4.6.1.5. Market size and forecast, by Industry Vertical 8.4.6.2. Japan 8.4.6.2.1. Key market trends, growth factors and opportunities 8.4.6.2.2. Market size and forecast, by Offering 8.4.6.2.3. Market size and forecast, by Enterprise Size 8.4.6.2.4. Market size and forecast, by Application 8.4.6.2.5. Market size and forecast, by Industry Vertical 8.4.6.3. India 8.4.6.3.1. Key market trends, growth factors and opportunities 8.4.6.3.2. Market size and forecast, by Offering 8.4.6.3.3. Market size and forecast, by Enterprise Size 8.4.6.3.4. Market size and forecast, by Application 8.4.6.3.5. Market size and forecast, by Industry Vertical 8.4.6.4. South Korea 8.4.6.4.1. Key market trends, growth factors and opportunities 8.4.6.4.2. Market size and forecast, by Offering 8.4.6.4.3. Market size and forecast, by Enterprise Size 8.4.6.4.4. Market size and forecast, by Application 8.4.6.4.5. Market size and forecast, by Industry Vertical 8.4.6.5. Rest of Asia-Pacific 8.4.6.5.1. Key market trends, growth factors and opportunities 8.4.6.5.2. Market size and forecast, by Offering 8.4.6.5.3. Market size and forecast, by Enterprise Size 8.4.6.5.4. Market size and forecast, by Application 8.4.6.5.5. Market size and forecast, by Industry Vertical 8.5. LAMEA 8.5.1. Key trends and opportunities 8.5.2. Market size and forecast, by Offering 8.5.3. Market size and forecast, by Enterprise Size 8.5.4. Market size and forecast, by Application 8.5.5. Market size and forecast, by Industry Vertical 8.5.6. Market size and forecast, by country 8.5.6.1. Latin America 8.5.6.1.1. Key market trends, growth factors and opportunities 8.5.6.1.2. Market size and forecast, by Offering 8.5.6.1.3. Market size and forecast, by Enterprise Size 8.5.6.1.4. Market size and forecast, by Application 8.5.6.1.5. Market size and forecast, by Industry Vertical 8.5.6.2. Middle East 8.5.6.2.1. Key market trends, growth factors and opportunities 8.5.6.2.2. Market size and forecast, by Offering 8.5.6.2.3. Market size and forecast, by Enterprise Size 8.5.6.2.4. Market size and forecast, by Application 8.5.6.2.5. Market size and forecast, by Industry Vertical 8.5.6.3. Africa 8.5.6.3.1. Key market trends, growth factors and opportunities 8.5.6.3.2. Market size and forecast, by Offering 8.5.6.3.3. Market size and forecast, by Enterprise Size 8.5.6.3.4. Market size and forecast, by Application 8.5.6.3.5. Market size and forecast, by Industry Vertical CHAPTER 9: COMPETITIVE LANDSCAPE 9.1. Introduction 9.2. Top winning strategies 9.3. Product Mapping of Top 10 Player 9.4. Competitive Dashboard 9.5. Competitive Heatmap 9.6. Top player positioning, 2021 CHAPTER 10: COMPANY PROFILES 10.1. Avaya Inc. 10.1.1. Company overview 10.1.2. Key Executives 10.1.3. Company snapshot 10.1.4. Operating business segments 10.1.5. Product portfolio 10.1.6. Business performance 10.1.7. Key strategic moves and developments 10.2. Amazon Web Services, Inc. 10.2.1. Company overview 10.2.2. Key Executives 10.2.3. Company snapshot 10.2.4. Operating business segments 10.2.5. Product portfolio 10.2.6. Business performance 10.2.7. Key strategic moves and developments 10.3. CallMiner 10.3.1. Company overview 10.3.2. Key Executives 10.3.3. Company snapshot 10.3.4. Operating business segments 10.3.5. Product portfolio 10.3.6. Key strategic moves and developments 10.4. Genesys Telecommunications Laboratories, Inc. 10.4.1. Company overview 10.4.2. Key Executives 10.4.3. Company snapshot 10.4.4. Operating business segments 10.4.5. Product portfolio 10.4.6. Key strategic moves and developments 10.5. Gnani Innovations Private Limited. 10.5.1. Company overview 10.5.2. Key Executives 10.5.3. Company snapshot 10.5.4. Operating business segments 10.5.5. Product portfolio 10.6. Google LLC 10.6.1. Company overview 10.6.2. Key Executives 10.6.3. Company snapshot 10.6.4. Operating business segments 10.6.5. Product portfolio 10.6.6. Business performance 10.6.7. Key strategic moves and developments 10.7. LivePerson, Inc. 10.7.1. Company overview 10.7.2. Key Executives 10.7.3. Company snapshot 10.7.4. Operating business segments 10.7.5. Product portfolio 10.7.6. Business performance 10.7.7. Key strategic moves and developments 10.8. Micro Focus 10.8.1. Company overview 10.8.2. Key Executives 10.8.3. Company snapshot 10.8.4. Operating business segments 10.8.5. Product portfolio 10.8.6. Business performance 10.8.7. Key strategic moves and developments 10.9. NICE Systems Ltd. 10.9.1. Company overview 10.9.2. Key Executives 10.9.3. Company snapshot 10.9.4. Operating business segments 10.9.5. Product portfolio 10.9.6. Business performance 10.10. Verint System Inc. 10.10.1. Company overview 10.10.2. Key Executives 10.10.3. Company snapshot 10.10.4. Operating business segments 10.10.5. Product portfolio 10.10.6. Business performance 10.10.7. Key strategic moves and developments
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