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世界の顧客経験管理市場 2023-2027
カスタマーエクスペリエンス管理市場は、2022年から2027年にかけて12,555.32百万米ドルの成長が予測され、予測期間中のCAGRは15.23%で加速すると予測されています。当レポートでは、顧客経験管理市場の全体的な分析、市場規模、予測、動向、成長促進要因、課題に加え、約25のベンダーを網羅したベンダー分析を掲載しています。
現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場は、組織における顧客中心主義への注目の高まり、小売業や医療業界におけるデジタルトランスフォーメーションの拡大、CEMソリューションへの需要の増加、消費者行動の変化の拡大などが原動力となっています。
Technavioの顧客経験管理市場は以下のように区分される：
コンポーネント別
- ソリューション
- サービス別
デプロイメント別
- オンプレミス
- クラウド
地域別
- 北米
- 欧州
- APAC
- 南米
- 中東・アフリカ
本調査では、今後数年間の顧客経験管理市場の成長を促進する主な理由の1つとして、世界のCEM市場における最近の開発の高まりを挙げている。また、人工知能（AI）と機械学習（ML）のCEMソリューションへの統合が進み、新興市場におけるCEMソリューションの需要が高まっていることも、市場の大きな需要につながるだろう。
当レポートでは、顧客経験管理市場について以下の分野をカバーしています：
- 顧客経験管理市場のサイジング
- 顧客経験管理市場の予測
- 顧客経験管理市場の産業分析
本レポートでは、顧客経験管理市場の主要ベンダーであるAdobe Inc.、Avaya Inc.、Freshworks Inc.、Genesys Telecommunications Laboratories Inc、International Business Machines Corp.、Medallia Inc.、Microsoft Corp.、NICE Ltd.、Nokia Corp.、Open Text Corp.、Oracle Corp.、Qualtrics LLC、SAP SE、SAS Institute Inc.、Service Management Group、Sprinklr Inc.、Tech Mahindra Ltd.、Verint Systems Inc.、Zendesk Inc.、Ignite Enterprise Software Solutions Inc.などです。また、顧客経験管理市場の分析レポートには、市場成長に影響を与える今後の動向や課題に関する情報も含まれています。これは、企業が戦略を立て、来るべき成長機会をすべて活用するのに役立つものです。
本調査は、業界の主要参加者からのインプットを含め、一次情報と二次情報を客観的に組み合わせて実施しました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/customer-experience-management-market-analysis をご覧ください。
当出版社では、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数の情報源からのデータを調査、統合、総括する方法で、市場の詳細なイメージを提示しています。また、主要な業界インフルエンサーを特定することで、市場の様々な側面を提示しています。提示されるデータは包括的で信頼性が高く、一次および二次にわたる広範な調査の結果です。市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、質的・量的調査を用いた綿密なベンダー選定方法と分析を提供します。

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目次

• 1 Executive Summary
o 1.1 Market overview
o Exhibit 01: Executive Summary - Chart on Market Overview
o Exhibit 02: Executive Summary - Data Table on Market Overview
o Exhibit 03: Executive Summary - Chart on Global Market Characteristics
o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
o Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
o Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
o Exhibit 07: Executive Summary - Chart on Incremental Growth
o Exhibit 08: Executive Summary - Data Table on Incremental Growth
o Exhibit 09: Executive Summary - Chart on Vendor Market Positioning
• 2 Market Landscape
o 2.1 Market ecosystem
o Exhibit 10: Parent market
o Exhibit 11: Market Characteristics
• 3 Market Sizing
o 3.1 Market definition
o Exhibit 12: Offerings of vendors included in the market definition
o 3.2 Market segment analysis
o Exhibit 13: Market segments
o 3.3 Market size 2022
o 3.4 Market outlook: Forecast for 2022-2027
o Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
o Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
o Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
o Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• 4 Historic Market Size
o 4.1 Global customer experience management market 2017 - 2021
o Exhibit 18: Historic Market Size - Data Table on global customer experience management market 2017 - 2021 ($ million)
o 4.2 Component Segment Analysis 2017 - 2021
o Exhibit 19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
o 4.3 Deployment Segment Analysis 2017 - 2021
o Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
o 4.4 Geography Segment Analysis 2017 - 2021
o Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
o 4.5 Country Segment Analysis 2017 - 2021
o Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
• 5 Five Forces Analysis
o 5.1 Five forces summary
o Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
o 5.2 Bargaining power of buyers
o Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
o 5.3 Bargaining power of suppliers
o Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
o 5.4 Threat of new entrants
o Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
o 5.5 Threat of substitutes
o Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
o 5.6 Threat of rivalry
o Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
o 5.7 Market condition
o Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
• 6 Market Segmentation by Component
o 6.1 Market segments
o Exhibit 30: Chart on Component - Market share 2022-2027 (%)
o Exhibit 31: Data Table on Component - Market share 2022-2027 (%)
o 6.2 Comparison by Component
o Exhibit 32: Chart on Comparison by Component
o Exhibit 33: Data Table on Comparison by Component
o 6.3 Solution - Market size and forecast 2022-2027
o Exhibit 34: Chart on Solution - Market size and forecast 2022-2027 ($ million)
o Exhibit 35: Data Table on Solution - Market size and forecast 2022-2027 ($ million)
o Exhibit 36: Chart on Solution - Year-over-year growth 2022-2027 (%)
o Exhibit 37: Data Table on Solution - Year-over-year growth 2022-2027 (%)
o 6.4 Service - Market size and forecast 2022-2027
o Exhibit 38: Chart on Service - Market size and forecast 2022-2027 ($ million)
o Exhibit 39: Data Table on Service - Market size and forecast 2022-2027 ($ million)
o Exhibit 40: Chart on Service - Year-over-year growth 2022-2027 (%)
o Exhibit 41: Data Table on Service - Year-over-year growth 2022-2027 (%)
o 6.5 Market opportunity by Component
o Exhibit 42: Market opportunity by Component ($ million)
o Exhibit 43: Data Table on Market opportunity by Component ($ million)
• 7 Market Segmentation by Deployment
o 7.1 Market segments
o Exhibit 44: Chart on Deployment - Market share 2022-2027 (%)
o Exhibit 45: Data Table on Deployment - Market share 2022-2027 (%)
o 7.2 Comparison by Deployment
o Exhibit 46: Chart on Comparison by Deployment
o Exhibit 47: Data Table on Comparison by Deployment
o 7.3 On-premises - Market size and forecast 2022-2027
o Exhibit 48: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
o Exhibit 49: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
o Exhibit 50: Chart on On-premises - Year-over-year growth 2022-2027 (%)
o Exhibit 51: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
o 7.4 Cloud - Market size and forecast 2022-2027
o Exhibit 52: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
o Exhibit 53: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
o Exhibit 54: Chart on Cloud - Year-over-year growth 2022-2027 (%)
o Exhibit 55: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
o 7.5 Market opportunity by Deployment
o Exhibit 56: Market opportunity by Deployment ($ million)
o Exhibit 57: Data Table on Market opportunity by Deployment ($ million)
• 8 Customer Landscape
o 8.1 Customer landscape overview
o Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 9 Geographic Landscape
o 9.1 Geographic segmentation
o Exhibit 59: Chart on Market share By Geographical Landscape 2022-2027 (%)
o Exhibit 60: Data Table on Market share By Geographical Landscape 2022-2027 (%)
o 9.2 Geographic comparison
o Exhibit 61: Chart on Geographic comparison
o Exhibit 62: Data Table on Geographic comparison
o 9.3 North America - Market size and forecast 2022-2027
o Exhibit 63: Chart on North America - Market size and forecast 2022-2027 ($ million)
o Exhibit 64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
o Exhibit 65: Chart on North America - Year-over-year growth 2022-2027 (%)
o Exhibit 66: Data Table on North America - Year-over-year growth 2022-2027 (%)
o 9.4 Europe - Market size and forecast 2022-2027
o Exhibit 67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
o Exhibit 68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
o Exhibit 69: Chart on Europe - Year-over-year growth 2022-2027 (%)
o Exhibit 70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
o 9.5 APAC - Market size and forecast 2022-2027
o Exhibit 71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
o Exhibit 72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
o Exhibit 73: Chart on APAC - Year-over-year growth 2022-2027 (%)
o Exhibit 74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
o 9.6 South America - Market size and forecast 2022-2027
o Exhibit 75: Chart on South America - Market size and forecast 2022-2027 ($ million)
o Exhibit 76: Data Table on South America - Market size and forecast 2022-2027 ($ million)
o Exhibit 77: Chart on South America - Year-over-year growth 2022-2027 (%)
o Exhibit 78: Data Table on South America - Year-over-year growth 2022-2027 (%)
o 9.7 Middle East and Africa - Market size and forecast 2022-2027
o Exhibit 79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
o Exhibit 80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
o Exhibit 81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o Exhibit 82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o 9.8 US - Market size and forecast 2022-2027
o Exhibit 83: Chart on US - Market size and forecast 2022-2027 ($ million)
o Exhibit 84: Data Table on US - Market size and forecast 2022-2027 ($ million)
o Exhibit 85: Chart on US - Year-over-year growth 2022-2027 (%)
o Exhibit 86: Data Table on US - Year-over-year growth 2022-2027 (%)
o 9.9 China - Market size and forecast 2022-2027
o Exhibit 87: Chart on China - Market size and forecast 2022-2027 ($ million)
o Exhibit 88: Data Table on China - Market size and forecast 2022-2027 ($ million)
o Exhibit 89: Chart on China - Year-over-year growth 2022-2027 (%)
o Exhibit 90: Data Table on China - Year-over-year growth 2022-2027 (%)
o 9.10 Canada - Market size and forecast 2022-2027
o Exhibit 91: Chart on Canada - Market size and forecast 2022-2027 ($ million)
o Exhibit 92: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
o Exhibit 93: Chart on Canada - Year-over-year growth 2022-2027 (%)
o Exhibit 94: Data Table on Canada - Year-over-year growth 2022-2027 (%)
o 9.11 Germany - Market size and forecast 2022-2027
o Exhibit 95: Chart on Germany - Market size and forecast 2022-2027 ($ million)
o Exhibit 96: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
o Exhibit 97: Chart on Germany - Year-over-year growth 2022-2027 (%)
o Exhibit 98: Data Table on Germany - Year-over-year growth 2022-2027 (%)
o 9.12 UK - Market size and forecast 2022-2027
o Exhibit 99: Chart on UK - Market size and forecast 2022-2027 ($ million)
o Exhibit 100: Data Table on UK - Market size and forecast 2022-2027 ($ million)
o Exhibit 101: Chart on UK - Year-over-year growth 2022-2027 (%)
o Exhibit 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
o 9.13 Market opportunity By Geographical Landscape
o Exhibit 103: Market opportunity By Geographical Landscape ($ million)
o Exhibit 104: Data Tables on Market opportunity By Geographical Landscape ($ million)
• 10 Drivers, Challenges, and Trends
o 10.1 Market drivers
o 10.2 Market challenges
o 10.3 Impact of drivers and challenges
o Exhibit 105: Impact of drivers and challenges in 2022 and 2027
o 10.4 Market trends
• 11 Vendor Landscape
o 11.1 Overview
o 11.2 Vendor landscape
o Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
o 11.3 Landscape disruption
o Exhibit 107: Overview on factors of disruption
o 11.4 Industry risks
o Exhibit 108: Impact of key risks on business
• 12 Vendor Analysis
o 12.1 Vendors covered
o Exhibit 109: Vendors covered
o 12.2 Market positioning of vendors
o Exhibit 110: Matrix on vendor position and classification
o 12.3 Adobe Inc.
o Exhibit 111: Adobe Inc. - Overview
o Exhibit 112: Adobe Inc. - Business segments
o Exhibit 113: Adobe Inc. - Key offerings
o Exhibit 114: Adobe Inc. - Segment focus
o 12.4 Avaya Inc.
o Exhibit 115: Avaya Inc. - Overview
o Exhibit 116: Avaya Inc. - Business segments
o Exhibit 117: Avaya Inc. - Key offerings
o Exhibit 118: Avaya Inc. - Segment focus
o 12.5 Freshworks Inc.
o Exhibit 119: Freshworks Inc. - Overview
o Exhibit 120: Freshworks Inc. - Product / Service
o Exhibit 121: Freshworks Inc. - Key offerings
o 12.6 Genesys Telecommunications Laboratories Inc.
o Exhibit 122: Genesys Telecommunications Laboratories Inc. - Overview
o Exhibit 123: Genesys Telecommunications Laboratories Inc. - Product / Service
o Exhibit 124: Genesys Telecommunications Laboratories Inc. - Key offerings
o 12.7 International Business Machines Corp.
o Exhibit 125: International Business Machines Corp. - Overview
o Exhibit 126: International Business Machines Corp. - Business segments
o Exhibit 127: International Business Machines Corp. - Key news
o Exhibit 128: International Business Machines Corp. - Key offerings
o Exhibit 129: International Business Machines Corp. - Segment focus
o 12.8 Medallia Inc.
o Exhibit 130: Medallia Inc. - Overview
o Exhibit 131: Medallia Inc. - Product / Service
o Exhibit 132: Medallia Inc. - Key offerings
o 12.9 Open Text Corp.
o Exhibit 133: Open Text Corp. - Overview
o Exhibit 134: Open Text Corp. - Product / Service
o Exhibit 135: Open Text Corp. - Key news
o Exhibit 136: Open Text Corp. - Key offerings
o 12.10 Oracle Corp.
o Exhibit 137: Oracle Corp. - Overview
o Exhibit 138: Oracle Corp. - Business segments
o Exhibit 139: Oracle Corp. - Key news
o Exhibit 140: Oracle Corp. - Key offerings
o Exhibit 141: Oracle Corp. - Segment focus
o 12.11 Qualtrics LLC
o Exhibit 142: Qualtrics LLC - Overview
o Exhibit 143: Qualtrics LLC - Product / Service
o Exhibit 144: Qualtrics LLC - Key offerings
o 12.12 SAP SE
o Exhibit 145: SAP SE - Overview
o Exhibit 146: SAP SE - Business segments
o Exhibit 147: SAP SE - Key news
o Exhibit 148: SAP SE - Key offerings
o Exhibit 149: SAP SE - Segment focus
o 12.13 SAS Institute Inc.
o Exhibit 150: SAS Institute Inc. - Overview
o Exhibit 151: SAS Institute Inc. - Product / Service
o Exhibit 152: SAS Institute Inc. - Key news
o Exhibit 153: SAS Institute Inc. - Key offerings
o 12.14 Service Management Group
o Exhibit 154: Service Management Group - Overview
o Exhibit 155: Service Management Group - Product / Service
o Exhibit 156: Service Management Group - Key offerings
o 12.15 Tech Mahindra Ltd.
o Exhibit 157: Tech Mahindra Ltd. - Overview
o Exhibit 158: Tech Mahindra Ltd. - Business segments
o Exhibit 159: Tech Mahindra Ltd. - Key offerings
o Exhibit 160: Tech Mahindra Ltd. - Segment focus
o 12.16 Verint Systems Inc.
o Exhibit 161: Verint Systems Inc. - Overview
o Exhibit 162: Verint Systems Inc. - Product / Service
o Exhibit 163: Verint Systems Inc. - Key offerings
o 12.17 Zendesk Inc.
o Exhibit 164: Zendesk Inc. - Overview
o Exhibit 165: Zendesk Inc. - Product / Service
o Exhibit 166: Zendesk Inc. - Key offerings
• 13 Appendix
o 13.1 Scope of the report
o 13.2 Inclusions and exclusions checklist
o Exhibit 167: Inclusions checklist
o Exhibit 168: Exclusions checklist
o 13.3 Currency conversion rates for US$
o Exhibit 169: Currency conversion rates for US$
o 13.4 Research methodology
o Exhibit 170: Research methodology
o Exhibit 171: Validation techniques employed for market sizing
o Exhibit 172: Information sources
o 13.5 List of abbreviations
o Exhibit 173: List of abbreviations


Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by Component
Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits7: Executive Summary - Chart on Incremental Growth
Exhibits8: Executive Summary - Data Table on Incremental Growth
Exhibits9: Executive Summary - Chart on Vendor Market Positioning
Exhibits10: Parent market
Exhibits11: Market Characteristics
Exhibits12: Offerings of vendors included in the market definition
Exhibits13: Market segments
Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ million)
Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits18: Historic Market Size - Data Table on global customer experience management market 2017 - 2021 ($ million)
Exhibits19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
Exhibits20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
Exhibits23: Five forces analysis - Comparison between 2022 and 2027
Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
Exhibits29: Chart on Market condition - Five forces 2022 and 2027
Exhibits30: Chart on Component - Market share 2022-2027 (%)
Exhibits31: Data Table on Component - Market share 2022-2027 (%)
Exhibits32: Chart on Comparison by Component
Exhibits33: Data Table on Comparison by Component
Exhibits34: Chart on Solution - Market size and forecast 2022-2027 ($ million)
Exhibits35: Data Table on Solution - Market size and forecast 2022-2027 ($ million)
Exhibits36: Chart on Solution - Year-over-year growth 2022-2027 (%)
Exhibits37: Data Table on Solution - Year-over-year growth 2022-2027 (%)
Exhibits38: Chart on Service - Market size and forecast 2022-2027 ($ million)
Exhibits39: Data Table on Service - Market size and forecast 2022-2027 ($ million)
Exhibits40: Chart on Service - Year-over-year growth 2022-2027 (%)
Exhibits41: Data Table on Service - Year-over-year growth 2022-2027 (%)
Exhibits42: Market opportunity by Component ($ million)
Exhibits43: Data Table on Market opportunity by Component ($ million)
Exhibits44: Chart on Deployment - Market share 2022-2027 (%)
Exhibits45: Data Table on Deployment - Market share 2022-2027 (%)
Exhibits46: Chart on Comparison by Deployment
Exhibits47: Data Table on Comparison by Deployment
Exhibits48: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
Exhibits49: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
Exhibits50: Chart on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits51: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits52: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
Exhibits53: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
Exhibits54: Chart on Cloud - Year-over-year growth 2022-2027 (%)
Exhibits55: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
Exhibits56: Market opportunity by Deployment ($ million)
Exhibits57: Data Table on Market opportunity by Deployment ($ million)
Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits59: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibits60: Data Table on Market share By Geographical Landscape 2022-2027 (%)
Exhibits61: Chart on Geographic comparison
Exhibits62: Data Table on Geographic comparison
Exhibits63: Chart on North America - Market size and forecast 2022-2027 ($ million)
Exhibits64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
Exhibits65: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibits66: Data Table on North America - Year-over-year growth 2022-2027 (%)
Exhibits67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
Exhibits68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
Exhibits69: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibits70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
Exhibits71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
Exhibits72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
Exhibits73: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibits74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
Exhibits75: Chart on South America - Market size and forecast 2022-2027 ($ million)
Exhibits76: Data Table on South America - Market size and forecast 2022-2027 ($ million)
Exhibits77: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibits78: Data Table on South America - Year-over-year growth 2022-2027 (%)
Exhibits79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibits80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibits81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits83: Chart on US - Market size and forecast 2022-2027 ($ million)
Exhibits84: Data Table on US - Market size and forecast 2022-2027 ($ million)
Exhibits85: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibits86: Data Table on US - Year-over-year growth 2022-2027 (%)
Exhibits87: Chart on China - Market size and forecast 2022-2027 ($ million)
Exhibits88: Data Table on China - Market size and forecast 2022-2027 ($ million)
Exhibits89: Chart on China - Year-over-year growth 2022-2027 (%)
Exhibits90: Data Table on China - Year-over-year growth 2022-2027 (%)
Exhibits91: Chart on Canada - Market size and forecast 2022-2027 ($ million)
Exhibits92: Data Table on Canada - Market size and forecast 2022-2027 ($ million)
Exhibits93: Chart on Canada - Year-over-year growth 2022-2027 (%)
Exhibits94: Data Table on Canada - Year-over-year growth 2022-2027 (%)
Exhibits95: Chart on Germany - Market size and forecast 2022-2027 ($ million)
Exhibits96: Data Table on Germany - Market size and forecast 2022-2027 ($ million)
Exhibits97: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibits98: Data Table on Germany - Year-over-year growth 2022-2027 (%)
Exhibits99: Chart on UK - Market size and forecast 2022-2027 ($ million)
Exhibits100: Data Table on UK - Market size and forecast 2022-2027 ($ million)
Exhibits101: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibits102: Data Table on UK - Year-over-year growth 2022-2027 (%)
Exhibits103: Market opportunity By Geographical Landscape ($ million)
Exhibits104: Data Tables on Market opportunity By Geographical Landscape ($ million)
Exhibits105: Impact of drivers and challenges in 2022 and 2027
Exhibits106: Overview on Criticality of inputs and Factors of differentiation
Exhibits107: Overview on factors of disruption
Exhibits108: Impact of key risks on business
Exhibits109: Vendors covered
Exhibits110: Matrix on vendor position and classification
Exhibits111: Adobe Inc. - Overview
Exhibits112: Adobe Inc. - Business segments
Exhibits113: Adobe Inc. - Key offerings
Exhibits114: Adobe Inc. - Segment focus
Exhibits115: Avaya Inc. - Overview
Exhibits116: Avaya Inc. - Business segments
Exhibits117: Avaya Inc. - Key offerings
Exhibits118: Avaya Inc. - Segment focus
Exhibits119: Freshworks Inc. - Overview
Exhibits120: Freshworks Inc. - Product / Service
Exhibits121: Freshworks Inc. - Key offerings
Exhibits122: Genesys Telecommunications Laboratories Inc. - Overview
Exhibits123: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibits124: Genesys Telecommunications Laboratories Inc. - Key offerings
Exhibits125: International Business Machines Corp. - Overview
Exhibits126: International Business Machines Corp. - Business segments
Exhibits127: International Business Machines Corp. - Key news
Exhibits128: International Business Machines Corp. - Key offerings
Exhibits129: International Business Machines Corp. - Segment focus
Exhibits130: Medallia Inc. - Overview
Exhibits131: Medallia Inc. - Product / Service
Exhibits132: Medallia Inc. - Key offerings
Exhibits133: Open Text Corp. - Overview
Exhibits134: Open Text Corp. - Product / Service
Exhibits135: Open Text Corp. - Key news
Exhibits136: Open Text Corp. - Key offerings
Exhibits137: Oracle Corp. - Overview
Exhibits138: Oracle Corp. - Business segments
Exhibits139: Oracle Corp. - Key news
Exhibits140: Oracle Corp. - Key offerings
Exhibits141: Oracle Corp. - Segment focus
Exhibits142: Qualtrics LLC - Overview
Exhibits143: Qualtrics LLC - Product / Service
Exhibits144: Qualtrics LLC - Key offerings
Exhibits145: SAP SE - Overview
Exhibits146: SAP SE - Business segments
Exhibits147: SAP SE - Key news
Exhibits148: SAP SE - Key offerings
Exhibits149: SAP SE - Segment focus
Exhibits150: SAS Institute Inc. - Overview
Exhibits151: SAS Institute Inc. - Product / Service
Exhibits152: SAS Institute Inc. - Key news
Exhibits153: SAS Institute Inc. - Key offerings
Exhibits154: Service Management Group - Overview
Exhibits155: Service Management Group - Product / Service
Exhibits156: Service Management Group - Key offerings
Exhibits157: Tech Mahindra Ltd. - Overview
Exhibits158: Tech Mahindra Ltd. - Business segments
Exhibits159: Tech Mahindra Ltd. - Key offerings
Exhibits160: Tech Mahindra Ltd. - Segment focus
Exhibits161: Verint Systems Inc. - Overview
Exhibits162: Verint Systems Inc. - Product / Service
Exhibits163: Verint Systems Inc. - Key offerings
Exhibits164: Zendesk Inc. - Overview
Exhibits165: Zendesk Inc. - Product / Service
Exhibits166: Zendesk Inc. - Key offerings
Exhibits167: Inclusions checklist
Exhibits168: Exclusions checklist
Exhibits169: Currency conversion rates for US$
Exhibits170: Research methodology
Exhibits171: Validation techniques employed for market sizing
Exhibits172: Information sources
Exhibits173: List of abbreviations