Summary

IT service management (ITSM) is a general term that describes a strategic approach of using IT to design, deliver, manage, and improve businesses. ITSM includes all the discrete activities and processes that support a service throughout its lifecycle, from service and change management, to problem, incident, asset, and knowledge management. ITSM aims to align the delivery of IT services with the needs of the enterprise. The full form of ITSM is IT Service Management. The focus of ITSM tools is to deliver satisfactory service to the end-user. ITSM is a combination of a set of defined policies, processes, and methods for delivering IT products and services. It improves and supports customer-centric IT services.
An IT service enables access to information and processes to accomplish important business goals or otherwise provide value. IT services include the deployment and support of enterprise applications, such as Exchange Server; architecting and optimizing IT infrastructure such as storage, networking, and cloud resources; and the creation and management of processes such as help desk support and troubleshooting procedures. By adopting ITSM principles, organizations enhance efficiency, reduce costs, and improve customer satisfaction by delivering reliable and responsive IT services. The continual improvement aspect of ITSM emphasizes an iterative process of refining services over time, allowing organizations to adapt to changing business needs and technological advancements.

The integration of artificial intelligence (AI) and automation in IT Service Management (ITSM) processes is a growing trend that has the potential to transform how IT services are delivered, managed, and supported. AI-powered chatbots and virtual assistants are employed for quicker issue resolution, enhanced self-service options, and improved user experiences. Another trend involves the adoption of DevOps practices within ITSM, emphasizing collaboration between development and operations teams to streamline service delivery and promote a more agile and responsive IT environment. Cloud-based ITSM solutions are also gaining prominence, allowing organizations to leverage scalable and flexible platforms for service management.

The ITSM market is segmented on the basis of component, function, deployment mode, enterprise size, end user, and region. On the basis of component, the market is categorized into solution and services. On the basis of function, the market is divided into configuration management, performance management, network management, and database management system. By deployment mode, it is divided into on-premise and cloud. On the basis of enterprise size, the market is classified into large enterprise and small & medium-sized enterprise. On the basis of end user, the market is segregated into BFSI, healthcare, retail & e-commerce, IT & telecom, manufacturing, and others. By region, the market is analyzed across North America, Europe, Asia-Pacific, and LAMEA.
The global ITSM market is dominated by key players such as Atlassian, BMC Software, Inc., Broadcom, Cloud Software Group, Inc., Freshworks Inc., Hewlett Packard Enterprise Development LP, IBM Corporation, Ivanti, Inc., Open Text Corporation, and ServiceNow, Inc.

Key Benefits For Stakeholders
●This report provides a quantitative analysis of the market segments, current trends, estimations, and dynamics of the itsm market analysis from 2022 to 2032 to identify the prevailing itsm market opportunities.
●The market research is offered along with information related to key drivers, restraints, and opportunities.
●Porter's five forces analysis highlights the potency of buyers and suppliers to enable stakeholders make profit-oriented business decisions and strengthen their supplier-buyer network.
●In-depth analysis of the itsm market segmentation assists to determine the prevailing market opportunities.
●Major countries in each region are mapped according to their revenue contribution to the global market.
●Market player positioning facilitates benchmarking and provides a clear understanding of the present position of the market players.
●The report includes the analysis of the regional as well as global itsm market trends, key players, market segments, application areas, and market growth strategies.

Additional benefits you will get with this purchase are:
● Quarterly Update and* (only available with a corporate license, on listed price)
● 5 additional Company Profile of client Choice pre- or Post-purchase, as a free update.
● Free Upcoming Version on the Purchase of Five and Enterprise User License.
● 16 analyst hours of support* (post-purchase, if you find additional data requirements upon review of the report, you may receive support amounting to 16 analyst hours to solve questions, and post-sale queries)
● 15% Free Customization* (in case the scope or segment of the report does not match your requirements, 15% is equivalent to 3 working days of free work, applicable once)
● Free data Pack on the Five and Enterprise User License. (Excel version of the report)
● Free Updated report if the report is 6-12 months old or older.
● 24-hour priority response*
● Free Industry updates and white papers.

Possible Customization with this report (with additional cost and timeline, please talk to the sales executive to know more)
● Senario Analysis & Growth Trend Comparision
● Regulatory Guidelines
● Additional company profiles with specific to client's interest
● Additional country or region analysis- market size and forecast
● Expanded list for Company Profiles
● Historic market data
● Key player details (including location, contact details, supplier/vendor network etc. in excel format)
● Market share analysis of players at global/region/country level
● SWOT Analysis
Key Market Segments
By Component
● Solution
● Services
By Function
● Network Management
● Performance Management
● Configuration Management
● Database Management System
By Deployment Mode
● On-premise
● Cloud
By Enterprise Size
● Large Enterprise
● Small and Medium-sized Enterprise
By End User
● BFSI
● Healthcare
● Retail and E-commerce
● IT and Telecom
● Manufacturing
● Others
By Region
● North America
○ U.S.
○ Canada
● Europe
○ UK
○ Germany
○ France
○ Italy
○ Spain
○ Rest of Europe
● Asia-Pacific
○ China
○ Japan
○ India
○ Australia
○ South Korea
○ Rest of Asia-Pacific
● LAMEA
○ Latin America
○ Middle East
○ Africa
● Key Market Players
○ Atlassian
○ Broadcom
○ Freshworks Inc.
○ IBM Corporation
○ Ivanti, Inc.
○ ServiceNow, Inc.
○ Cloud Software Group, Inc.
○ BMC Software, Inc.
○ Hewlett Packard Enterprise Development LP
○ Open Text Corporation.

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Table of Contents

CHAPTER 1: INTRODUCTION
1.1. Report description
1.2. Key market segments
1.3. Key benefits to the stakeholders
1.4. Research methodology
1.4.1. Primary research
1.4.2. Secondary research
1.4.3. Analyst tools and models
CHAPTER 2: EXECUTIVE SUMMARY
2.1. CXO Perspective
CHAPTER 3: MARKET OVERVIEW
3.1. Market definition and scope
3.2. Key findings
3.2.1. Top impacting factors
3.2.2. Top investment pockets
3.3. Porter’s five forces analysis
3.3.1. Low bargaining power of suppliers
3.3.2. Low threat of new entrants
3.3.3. Low threat of substitutes
3.3.4. Low intensity of rivalry
3.3.5. Low bargaining power of buyers
3.4. Market dynamics
3.4.1. Drivers
3.4.1.1. Rising adoption of IT infrastructure across the end user Industries
3.4.1.2. Surge in digital business transformation
3.4.1.3. Increasing demand for a unified platform
3.4.2. Restraints
3.4.2.1. Implementation and lack of quality standards in service-level
3.4.3. Opportunities
3.4.3.1. Need for improved IT service delivery
CHAPTER 4: ITSM MARKET, BY COMPONENT
4.1. Overview
4.1.1. Market size and forecast
4.2. Solution
4.2.1. Key market trends, growth factors and opportunities
4.2.2. Market size and forecast, by region
4.2.3. Market share analysis by country
4.3. Services
4.3.1. Key market trends, growth factors and opportunities
4.3.2. Market size and forecast, by region
4.3.3. Market share analysis by country
CHAPTER 5: ITSM MARKET, BY FUNCTION
5.1. Overview
5.1.1. Market size and forecast
5.2. Network Management
5.2.1. Key market trends, growth factors and opportunities
5.2.2. Market size and forecast, by region
5.2.3. Market share analysis by country
5.3. Performance Management
5.3.1. Key market trends, growth factors and opportunities
5.3.2. Market size and forecast, by region
5.3.3. Market share analysis by country
5.4. Configuration Management
5.4.1. Key market trends, growth factors and opportunities
5.4.2. Market size and forecast, by region
5.4.3. Market share analysis by country
5.5. Database Management System
5.5.1. Key market trends, growth factors and opportunities
5.5.2. Market size and forecast, by region
5.5.3. Market share analysis by country
CHAPTER 6: ITSM MARKET, BY DEPLOYMENT MODE
6.1. Overview
6.1.1. Market size and forecast
6.2. On-premise
6.2.1. Key market trends, growth factors and opportunities
6.2.2. Market size and forecast, by region
6.2.3. Market share analysis by country
6.3. Cloud
6.3.1. Key market trends, growth factors and opportunities
6.3.2. Market size and forecast, by region
6.3.3. Market share analysis by country
CHAPTER 7: ITSM MARKET, BY ENTERPRISE SIZE
7.1. Overview
7.1.1. Market size and forecast
7.2. Large Enterprise
7.2.1. Key market trends, growth factors and opportunities
7.2.2. Market size and forecast, by region
7.2.3. Market share analysis by country
7.3. Small and Medium-sized Enterprise
7.3.1. Key market trends, growth factors and opportunities
7.3.2. Market size and forecast, by region
7.3.3. Market share analysis by country
CHAPTER 8: ITSM MARKET, BY END USER
8.1. Overview
8.1.1. Market size and forecast
8.2. BFSI
8.2.1. Key market trends, growth factors and opportunities
8.2.2. Market size and forecast, by region
8.2.3. Market share analysis by country
8.3. Healthcare
8.3.1. Key market trends, growth factors and opportunities
8.3.2. Market size and forecast, by region
8.3.3. Market share analysis by country
8.4. Retail and E-commerce
8.4.1. Key market trends, growth factors and opportunities
8.4.2. Market size and forecast, by region
8.4.3. Market share analysis by country
8.5. IT and Telecom
8.5.1. Key market trends, growth factors and opportunities
8.5.2. Market size and forecast, by region
8.5.3. Market share analysis by country
8.6. Manufacturing
8.6.1. Key market trends, growth factors and opportunities
8.6.2. Market size and forecast, by region
8.6.3. Market share analysis by country
8.7. Others
8.7.1. Key market trends, growth factors and opportunities
8.7.2. Market size and forecast, by region
8.7.3. Market share analysis by country
CHAPTER 9: ITSM MARKET, BY REGION
9.1. Overview
9.1.1. Market size and forecast By Region
9.2. North America
9.2.1. Key market trends, growth factors and opportunities
9.2.2. Market size and forecast, by Component
9.2.3. Market size and forecast, by Function
9.2.4. Market size and forecast, by Deployment Mode
9.2.5. Market size and forecast, by Enterprise Size
9.2.6. Market size and forecast, by End User
9.2.7. Market size and forecast, by country
9.2.7.1. U.S.
9.2.7.1.1. Market size and forecast, by Component
9.2.7.1.2. Market size and forecast, by Function
9.2.7.1.3. Market size and forecast, by Deployment Mode
9.2.7.1.4. Market size and forecast, by Enterprise Size
9.2.7.1.5. Market size and forecast, by End User
9.2.7.2. Canada
9.2.7.2.1. Market size and forecast, by Component
9.2.7.2.2. Market size and forecast, by Function
9.2.7.2.3. Market size and forecast, by Deployment Mode
9.2.7.2.4. Market size and forecast, by Enterprise Size
9.2.7.2.5. Market size and forecast, by End User
9.3. Europe
9.3.1. Key market trends, growth factors and opportunities
9.3.2. Market size and forecast, by Component
9.3.3. Market size and forecast, by Function
9.3.4. Market size and forecast, by Deployment Mode
9.3.5. Market size and forecast, by Enterprise Size
9.3.6. Market size and forecast, by End User
9.3.7. Market size and forecast, by country
9.3.7.1. UK
9.3.7.1.1. Market size and forecast, by Component
9.3.7.1.2. Market size and forecast, by Function
9.3.7.1.3. Market size and forecast, by Deployment Mode
9.3.7.1.4. Market size and forecast, by Enterprise Size
9.3.7.1.5. Market size and forecast, by End User
9.3.7.2. Germany
9.3.7.2.1. Market size and forecast, by Component
9.3.7.2.2. Market size and forecast, by Function
9.3.7.2.3. Market size and forecast, by Deployment Mode
9.3.7.2.4. Market size and forecast, by Enterprise Size
9.3.7.2.5. Market size and forecast, by End User
9.3.7.3. France
9.3.7.3.1. Market size and forecast, by Component
9.3.7.3.2. Market size and forecast, by Function
9.3.7.3.3. Market size and forecast, by Deployment Mode
9.3.7.3.4. Market size and forecast, by Enterprise Size
9.3.7.3.5. Market size and forecast, by End User
9.3.7.4. Italy
9.3.7.4.1. Market size and forecast, by Component
9.3.7.4.2. Market size and forecast, by Function
9.3.7.4.3. Market size and forecast, by Deployment Mode
9.3.7.4.4. Market size and forecast, by Enterprise Size
9.3.7.4.5. Market size and forecast, by End User
9.3.7.5. Spain
9.3.7.5.1. Market size and forecast, by Component
9.3.7.5.2. Market size and forecast, by Function
9.3.7.5.3. Market size and forecast, by Deployment Mode
9.3.7.5.4. Market size and forecast, by Enterprise Size
9.3.7.5.5. Market size and forecast, by End User
9.3.7.6. Rest of Europe
9.3.7.6.1. Market size and forecast, by Component
9.3.7.6.2. Market size and forecast, by Function
9.3.7.6.3. Market size and forecast, by Deployment Mode
9.3.7.6.4. Market size and forecast, by Enterprise Size
9.3.7.6.5. Market size and forecast, by End User
9.4. Asia-Pacific
9.4.1. Key market trends, growth factors and opportunities
9.4.2. Market size and forecast, by Component
9.4.3. Market size and forecast, by Function
9.4.4. Market size and forecast, by Deployment Mode
9.4.5. Market size and forecast, by Enterprise Size
9.4.6. Market size and forecast, by End User
9.4.7. Market size and forecast, by country
9.4.7.1. China
9.4.7.1.1. Market size and forecast, by Component
9.4.7.1.2. Market size and forecast, by Function
9.4.7.1.3. Market size and forecast, by Deployment Mode
9.4.7.1.4. Market size and forecast, by Enterprise Size
9.4.7.1.5. Market size and forecast, by End User
9.4.7.2. Japan
9.4.7.2.1. Market size and forecast, by Component
9.4.7.2.2. Market size and forecast, by Function
9.4.7.2.3. Market size and forecast, by Deployment Mode
9.4.7.2.4. Market size and forecast, by Enterprise Size
9.4.7.2.5. Market size and forecast, by End User
9.4.7.3. India
9.4.7.3.1. Market size and forecast, by Component
9.4.7.3.2. Market size and forecast, by Function
9.4.7.3.3. Market size and forecast, by Deployment Mode
9.4.7.3.4. Market size and forecast, by Enterprise Size
9.4.7.3.5. Market size and forecast, by End User
9.4.7.4. Australia
9.4.7.4.1. Market size and forecast, by Component
9.4.7.4.2. Market size and forecast, by Function
9.4.7.4.3. Market size and forecast, by Deployment Mode
9.4.7.4.4. Market size and forecast, by Enterprise Size
9.4.7.4.5. Market size and forecast, by End User
9.4.7.5. South Korea
9.4.7.5.1. Market size and forecast, by Component
9.4.7.5.2. Market size and forecast, by Function
9.4.7.5.3. Market size and forecast, by Deployment Mode
9.4.7.5.4. Market size and forecast, by Enterprise Size
9.4.7.5.5. Market size and forecast, by End User
9.4.7.6. Rest of Asia-Pacific
9.4.7.6.1. Market size and forecast, by Component
9.4.7.6.2. Market size and forecast, by Function
9.4.7.6.3. Market size and forecast, by Deployment Mode
9.4.7.6.4. Market size and forecast, by Enterprise Size
9.4.7.6.5. Market size and forecast, by End User
9.5. LAMEA
9.5.1. Key market trends, growth factors and opportunities
9.5.2. Market size and forecast, by Component
9.5.3. Market size and forecast, by Function
9.5.4. Market size and forecast, by Deployment Mode
9.5.5. Market size and forecast, by Enterprise Size
9.5.6. Market size and forecast, by End User
9.5.7. Market size and forecast, by country
9.5.7.1. Latin America
9.5.7.1.1. Market size and forecast, by Component
9.5.7.1.2. Market size and forecast, by Function
9.5.7.1.3. Market size and forecast, by Deployment Mode
9.5.7.1.4. Market size and forecast, by Enterprise Size
9.5.7.1.5. Market size and forecast, by End User
9.5.7.2. Middle East
9.5.7.2.1. Market size and forecast, by Component
9.5.7.2.2. Market size and forecast, by Function
9.5.7.2.3. Market size and forecast, by Deployment Mode
9.5.7.2.4. Market size and forecast, by Enterprise Size
9.5.7.2.5. Market size and forecast, by End User
9.5.7.3. Africa
9.5.7.3.1. Market size and forecast, by Component
9.5.7.3.2. Market size and forecast, by Function
9.5.7.3.3. Market size and forecast, by Deployment Mode
9.5.7.3.4. Market size and forecast, by Enterprise Size
9.5.7.3.5. Market size and forecast, by End User
CHAPTER 10: COMPETITIVE LANDSCAPE
10.1. Introduction
10.2. Top winning strategies
10.3. Product mapping of top 10 player
10.4. Competitive dashboard
10.5. Competitive heatmap
10.6. Top player positioning, 2022
CHAPTER 11: COMPANY PROFILES
11.1. Atlassian
11.1.1. Company overview
11.1.2. Key executives
11.1.3. Company snapshot
11.1.4. Operating business segments
11.1.5. Product portfolio
11.1.6. Business performance
11.1.7. Key strategic moves and developments
11.2. BMC Software, Inc.
11.2.1. Company overview
11.2.2. Key executives
11.2.3. Company snapshot
11.2.4. Operating business segments
11.2.5. Product portfolio
11.2.6. Key strategic moves and developments
11.3. Broadcom
11.3.1. Company overview
11.3.2. Key executives
11.3.3. Company snapshot
11.3.4. Operating business segments
11.3.5. Product portfolio
11.3.6. Business performance
11.4. Cloud Software Group, Inc.
11.4.1. Company overview
11.4.2. Key executives
11.4.3. Company snapshot
11.4.4. Operating business segments
11.4.5. Product portfolio
11.4.6. Key strategic moves and developments
11.5. Freshworks Inc.
11.5.1. Company overview
11.5.2. Key executives
11.5.3. Company snapshot
11.5.4. Operating business segments
11.5.5. Product portfolio
11.5.6. Business performance
11.5.7. Key strategic moves and developments
11.6. Hewlett Packard Enterprise Development LP
11.6.1. Company overview
11.6.2. Key executives
11.6.3. Company snapshot
11.6.4. Operating business segments
11.6.5. Product portfolio
11.6.6. Business performance
11.7. IBM Corporation
11.7.1. Company overview
11.7.2. Key executives
11.7.3. Company snapshot
11.7.4. Operating business segments
11.7.5. Product portfolio
11.7.6. Business performance
11.7.7. Key strategic moves and developments
11.8. Ivanti, Inc.
11.8.1. Company overview
11.8.2. Key executives
11.8.3. Company snapshot
11.8.4. Operating business segments
11.8.5. Product portfolio
11.8.6. Key strategic moves and developments
11.9. Open Text Corporation.
11.9.1. Company overview
11.9.2. Key executives
11.9.3. Company snapshot
11.9.4. Operating business segments
11.9.5. Product portfolio
11.9.6. Business performance
11.10. ServiceNow, Inc.
11.10.1. Company overview
11.10.2. Key executives
11.10.3. Company snapshot
11.10.4. Operating business segments
11.10.5. Product portfolio
11.10.6. Business performance
11.10.7. Key strategic moves and developments