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スピーチアナリティクス市場。世界の産業動向、シェア、サイズ、成長、機会、および2021-2026年の予測Speech Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2021-2026 The global speech analytics market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 22% during 2021-2026. Keeping in mind the un... もっと見る
サマリーThe global speech analytics market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 22% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.Speech analytics refers to the automated process of extracting audio recordings or live calls and analyzing them to find relevant business insights. It is performed using specialized software that can understand the spoken word of many dialects and translate it into text. It is widely utilized in healthcare and banking, financial services, and insurance (BFSI) sectors, which have compliance requirements regarding customer data storing and searching. Nowadays, it can be combined with customer relationship management (CRM) strategies to help businesses increase their bottom line and improve customer retention rates. Speech Analytics Market Trends: Contact centers have become a major source for gaining customer feedback. However, the volume of call recordings exceeds the contact center’s ability to review and analyze them manually. This represents one of the significant factors influencing the demand for speech analytics for automatically providing insights about customer satisfaction, competitive intelligence, service issues, agent performance, and campaign effectiveness. Additionally, due to the escalating need for risk and compliance management, organizations worldwide are adopting speech analytics to help retain existing customers, reduce the need for additional marketing, advertising, and on-boarding costs for acquiring new customers. Moreover, speech analytics is gaining traction in the information technology (IT) and telecommunication sector to help organizations expand their consumer base and overall profits. Apart from this, several market players are providing economical, cloud-based solutions, which is anticipated to promote the adoption of speech analytics across small and medium-sized enterprises (SMEs) worldwide. Key Market Segmentation: IMARC Group provides an analysis of the key trends in each sub-segment of the global speech analytics market, along with forecasts at the global, regional and country level from 2021-2026. Our report has categorized the market based on region, type, deployment, enterprise size and end use. Breakup by Type: Solution Service Breakup by Deployment: On-premises Cloud-based Breakup by Enterprise Size: Small and Medium Enterprises Large Enterprises Breakup by End Use: BFSI IT and Telecommunication Retail Healthcare Government Hospitality Others Breakup by Region: North America United States Canada Asia-Pacific China Japan India South Korea Australia Indonesia Others Europe Germany France United Kingdom Italy Spain Russia Others Latin America Brazil Mexico Others Middle East and Africa Competitive Landscape: The competitive landscape of the industry has also been examined along with the profiles of the key players being Almawave S.p.A., ASC Technologies AG, Avaya, Calabrio, Inc., CallMiner, Clarabridge, GemaTech, Genesys, inContact (NICE Systems), OnviSource Inc., OPEX Hosting and Verint System Inc. Key Questions Answered in This Report: How has the global speech analytics market performed so far and how will it perform in the coming years? What has been the impact of COVID-19 on the global speech analytics market? What are the key regional markets? What is the breakup of the market based on the type? What is the breakup of the market based on the deployment? What is the breakup of the market based on the enterprise size? What is the breakup of the market based on the end use? What are the various stages in the value chain of the industry? What are the key driving factors and challenges in the industry? What is the structure of the global speech analytics market and who are the key players? What is the degree of competition in the industry? 目次1 Preface2 Scope and Methodology 2.1 Objectives of the Study 2.2 Stakeholders 2.3 Data Sources 2.3.1 Primary Sources 2.3.2 Secondary Sources 2.4 Market Estimation 2.4.1 Bottom-Up Approach 2.4.2 Top-Down Approach 2.5 Forecasting Methodology 3 Executive Summary 4 Introduction 4.1 Overview 4.2 Key Industry Trends 5 Global Speech Analytics Market 5.1 Market Overview 5.2 Market Performance 5.3 Impact of COVID-19 5.4 Market Forecast 6 Market Breakup by Type 6.1 Solution 6.1.1 Market Trends 6.1.2 Market Forecast 6.2 Service 6.2.1 Market Trends 6.2.2 Market Forecast 7 Market Breakup by Deployment 7.1 On-premises 7.1.1 Market Trends 7.1.2 Market Forecast 7.2 Cloud-based 7.2.1 Market Trends 7.2.2 Market Forecast 8 Market Breakup by Enterprise Size 8.1 Small and Medium Enterprises 8.1.1 Market Trends 8.1.2 Market Forecast 8.2 Large Enterprises 8.2.1 Market Trends 8.2.2 Market Forecast 9 Market Breakup by End Use 9.1 BFSI 9.1.1 Market Trends 9.1.2 Market Forecast 9.2 IT and Telecommunication 9.2.1 Market Trends 9.2.2 Market Forecast 9.3 Retail 9.3.1 Market Trends 9.3.2 Market Forecast 9.4 Healthcare 9.4.1 Market Trends 9.4.2 Market Forecast 9.5 Government 9.5.1 Market Trends 9.5.2 Market Forecast 9.6 Hospitality 9.6.1 Market Trends 9.6.2 Market Forecast 9.7 Others 9.7.1 Market Trends 9.7.2 Market Forecast 10 Market Breakup by Region 10.1 North America 10.1.1 United States 10.1.1.1 Market Trends 10.1.1.2 Market Forecast 10.1.2 Canada 10.1.2.1 Market Trends 10.1.2.2 Market Forecast 10.2 Asia-Pacific 10.2.1 China 10.2.1.1 Market Trends 10.2.1.2 Market Forecast 10.2.2 Japan 10.2.2.1 Market Trends 10.2.2.2 Market Forecast 10.2.3 India 10.2.3.1 Market Trends 10.2.3.2 Market Forecast 10.2.4 South Korea 10.2.4.1 Market Trends 10.2.4.2 Market Forecast 10.2.5 Australia 10.2.5.1 Market Trends 10.2.5.2 Market Forecast 10.2.6 Indonesia 10.2.6.1 Market Trends 10.2.6.2 Market Forecast 10.2.7 Others 10.2.7.1 Market Trends 10.2.7.2 Market Forecast 10.3 Europe 10.3.1 Germany 10.3.1.1 Market Trends 10.3.1.2 Market Forecast 10.3.2 France 10.3.2.1 Market Trends 10.3.2.2 Market Forecast 10.3.3 United Kingdom 10.3.3.1 Market Trends 10.3.3.2 Market Forecast 10.3.4 Italy 10.3.4.1 Market Trends 10.3.4.2 Market Forecast 10.3.5 Spain 10.3.5.1 Market Trends 10.3.5.2 Market Forecast 10.3.6 Russia 10.3.6.1 Market Trends 10.3.6.2 Market Forecast 10.3.7 Others 10.3.7.1 Market Trends 10.3.7.2 Market Forecast 10.4 Latin America 10.4.1 Brazil 10.4.1.1 Market Trends 10.4.1.2 Market Forecast 10.4.2 Mexico 10.4.2.1 Market Trends 10.4.2.2 Market Forecast 10.4.3 Others 10.4.3.1 Market Trends 10.4.3.2 Market Forecast 10.5 Middle East and Africa 10.5.1 Market Trends 10.5.2 Market Breakup by Country 10.5.3 Market Forecast 11 SWOT Analysis 11.1 Overview 11.2 Strengths 11.3 Weaknesses 11.4 Opportunities 11.5 Threats 12 Value Chain Analysis 13 Porters Five Forces Analysis 13.1 Overview 13.2 Bargaining Power of Buyers 13.3 Bargaining Power of Suppliers 13.4 Degree of Competition 13.5 Threat of New Entrants 13.6 Threat of Substitutes 14 Price Analysis 15 Competitive Landscape 15.1 Market Structure 15.2 Key Players 15.3 Profiles of Key Players 15.3.1 Almawave S.p.A. 15.3.1.1 Company Overview 15.3.1.2 Product Portfolio 15.3.1.3 Financials 15.3.2 ASC Technologies AG 15.3.2.1 Company Overview 15.3.2.2 Product Portfolio 15.3.2.3 Financials 15.3.3 Avaya 15.3.3.1 Company Overview 15.3.3.2 Product Portfolio 15.3.4 Calabrio, Inc. 15.3.4.1 Company Overview 15.3.4.2 Product Portfolio 15.3.5 CallMiner 15.3.5.1 Company Overview 15.3.5.2 Product Portfolio 15.3.6 Clarabridge 15.3.6.1 Company Overview 15.3.6.2 Product Portfolio 15.3.7 GemaTech 15.3.7.1 Company Overview 15.3.7.2 Product Portfolio 15.3.7.3 Financials 15.3.8 Genesys 15.3.8.1 Company Overview 15.3.8.2 Product Portfolio 15.3.9 inContact (NICE Systems) 15.3.9.1 Company Overview 15.3.9.2 Product Portfolio 15.3.10 OnviSource Inc. 15.3.10.1 Company Overview 15.3.10.2 Product Portfolio 15.3.11 OPEX Hosting 15.3.11.1 Company Overview 15.3.11.2 Product Portfolio 15.3.12 Verint System Inc 15.3.12.1 Company Overview 15.3.12.2 Product Portfolio 15.3.12.3 Financials 15.3.12.4 SWOT Analysis
SummaryThe global speech analytics market exhibited strong growth during 2015-2020. Looking forward, IMARC Group expects the market to grow at a CAGR of around 22% during 2021-2026. Keeping in mind the uncertainties of COVID-19, we are continuously tracking and evaluating the direct as well as the indirect influence of the pandemic on different end use industries. These insights are included in the report as a major market contributor.Speech analytics refers to the automated process of extracting audio recordings or live calls and analyzing them to find relevant business insights. It is performed using specialized software that can understand the spoken word of many dialects and translate it into text. It is widely utilized in healthcare and banking, financial services, and insurance (BFSI) sectors, which have compliance requirements regarding customer data storing and searching. Nowadays, it can be combined with customer relationship management (CRM) strategies to help businesses increase their bottom line and improve customer retention rates. Speech Analytics Market Trends: Contact centers have become a major source for gaining customer feedback. However, the volume of call recordings exceeds the contact center’s ability to review and analyze them manually. This represents one of the significant factors influencing the demand for speech analytics for automatically providing insights about customer satisfaction, competitive intelligence, service issues, agent performance, and campaign effectiveness. Additionally, due to the escalating need for risk and compliance management, organizations worldwide are adopting speech analytics to help retain existing customers, reduce the need for additional marketing, advertising, and on-boarding costs for acquiring new customers. Moreover, speech analytics is gaining traction in the information technology (IT) and telecommunication sector to help organizations expand their consumer base and overall profits. Apart from this, several market players are providing economical, cloud-based solutions, which is anticipated to promote the adoption of speech analytics across small and medium-sized enterprises (SMEs) worldwide. Key Market Segmentation: IMARC Group provides an analysis of the key trends in each sub-segment of the global speech analytics market, along with forecasts at the global, regional and country level from 2021-2026. Our report has categorized the market based on region, type, deployment, enterprise size and end use. Breakup by Type: Solution Service Breakup by Deployment: On-premises Cloud-based Breakup by Enterprise Size: Small and Medium Enterprises Large Enterprises Breakup by End Use: BFSI IT and Telecommunication Retail Healthcare Government Hospitality Others Breakup by Region: North America United States Canada Asia-Pacific China Japan India South Korea Australia Indonesia Others Europe Germany France United Kingdom Italy Spain Russia Others Latin America Brazil Mexico Others Middle East and Africa Competitive Landscape: The competitive landscape of the industry has also been examined along with the profiles of the key players being Almawave S.p.A., ASC Technologies AG, Avaya, Calabrio, Inc., CallMiner, Clarabridge, GemaTech, Genesys, inContact (NICE Systems), OnviSource Inc., OPEX Hosting and Verint System Inc. Key Questions Answered in This Report: How has the global speech analytics market performed so far and how will it perform in the coming years? What has been the impact of COVID-19 on the global speech analytics market? What are the key regional markets? What is the breakup of the market based on the type? What is the breakup of the market based on the deployment? What is the breakup of the market based on the enterprise size? What is the breakup of the market based on the end use? What are the various stages in the value chain of the industry? What are the key driving factors and challenges in the industry? What is the structure of the global speech analytics market and who are the key players? What is the degree of competition in the industry? Table of Contents1 Preface2 Scope and Methodology 2.1 Objectives of the Study 2.2 Stakeholders 2.3 Data Sources 2.3.1 Primary Sources 2.3.2 Secondary Sources 2.4 Market Estimation 2.4.1 Bottom-Up Approach 2.4.2 Top-Down Approach 2.5 Forecasting Methodology 3 Executive Summary 4 Introduction 4.1 Overview 4.2 Key Industry Trends 5 Global Speech Analytics Market 5.1 Market Overview 5.2 Market Performance 5.3 Impact of COVID-19 5.4 Market Forecast 6 Market Breakup by Type 6.1 Solution 6.1.1 Market Trends 6.1.2 Market Forecast 6.2 Service 6.2.1 Market Trends 6.2.2 Market Forecast 7 Market Breakup by Deployment 7.1 On-premises 7.1.1 Market Trends 7.1.2 Market Forecast 7.2 Cloud-based 7.2.1 Market Trends 7.2.2 Market Forecast 8 Market Breakup by Enterprise Size 8.1 Small and Medium Enterprises 8.1.1 Market Trends 8.1.2 Market Forecast 8.2 Large Enterprises 8.2.1 Market Trends 8.2.2 Market Forecast 9 Market Breakup by End Use 9.1 BFSI 9.1.1 Market Trends 9.1.2 Market Forecast 9.2 IT and Telecommunication 9.2.1 Market Trends 9.2.2 Market Forecast 9.3 Retail 9.3.1 Market Trends 9.3.2 Market Forecast 9.4 Healthcare 9.4.1 Market Trends 9.4.2 Market Forecast 9.5 Government 9.5.1 Market Trends 9.5.2 Market Forecast 9.6 Hospitality 9.6.1 Market Trends 9.6.2 Market Forecast 9.7 Others 9.7.1 Market Trends 9.7.2 Market Forecast 10 Market Breakup by Region 10.1 North America 10.1.1 United States 10.1.1.1 Market Trends 10.1.1.2 Market Forecast 10.1.2 Canada 10.1.2.1 Market Trends 10.1.2.2 Market Forecast 10.2 Asia-Pacific 10.2.1 China 10.2.1.1 Market Trends 10.2.1.2 Market Forecast 10.2.2 Japan 10.2.2.1 Market Trends 10.2.2.2 Market Forecast 10.2.3 India 10.2.3.1 Market Trends 10.2.3.2 Market Forecast 10.2.4 South Korea 10.2.4.1 Market Trends 10.2.4.2 Market Forecast 10.2.5 Australia 10.2.5.1 Market Trends 10.2.5.2 Market Forecast 10.2.6 Indonesia 10.2.6.1 Market Trends 10.2.6.2 Market Forecast 10.2.7 Others 10.2.7.1 Market Trends 10.2.7.2 Market Forecast 10.3 Europe 10.3.1 Germany 10.3.1.1 Market Trends 10.3.1.2 Market Forecast 10.3.2 France 10.3.2.1 Market Trends 10.3.2.2 Market Forecast 10.3.3 United Kingdom 10.3.3.1 Market Trends 10.3.3.2 Market Forecast 10.3.4 Italy 10.3.4.1 Market Trends 10.3.4.2 Market Forecast 10.3.5 Spain 10.3.5.1 Market Trends 10.3.5.2 Market Forecast 10.3.6 Russia 10.3.6.1 Market Trends 10.3.6.2 Market Forecast 10.3.7 Others 10.3.7.1 Market Trends 10.3.7.2 Market Forecast 10.4 Latin America 10.4.1 Brazil 10.4.1.1 Market Trends 10.4.1.2 Market Forecast 10.4.2 Mexico 10.4.2.1 Market Trends 10.4.2.2 Market Forecast 10.4.3 Others 10.4.3.1 Market Trends 10.4.3.2 Market Forecast 10.5 Middle East and Africa 10.5.1 Market Trends 10.5.2 Market Breakup by Country 10.5.3 Market Forecast 11 SWOT Analysis 11.1 Overview 11.2 Strengths 11.3 Weaknesses 11.4 Opportunities 11.5 Threats 12 Value Chain Analysis 13 Porters Five Forces Analysis 13.1 Overview 13.2 Bargaining Power of Buyers 13.3 Bargaining Power of Suppliers 13.4 Degree of Competition 13.5 Threat of New Entrants 13.6 Threat of Substitutes 14 Price Analysis 15 Competitive Landscape 15.1 Market Structure 15.2 Key Players 15.3 Profiles of Key Players 15.3.1 Almawave S.p.A. 15.3.1.1 Company Overview 15.3.1.2 Product Portfolio 15.3.1.3 Financials 15.3.2 ASC Technologies AG 15.3.2.1 Company Overview 15.3.2.2 Product Portfolio 15.3.2.3 Financials 15.3.3 Avaya 15.3.3.1 Company Overview 15.3.3.2 Product Portfolio 15.3.4 Calabrio, Inc. 15.3.4.1 Company Overview 15.3.4.2 Product Portfolio 15.3.5 CallMiner 15.3.5.1 Company Overview 15.3.5.2 Product Portfolio 15.3.6 Clarabridge 15.3.6.1 Company Overview 15.3.6.2 Product Portfolio 15.3.7 GemaTech 15.3.7.1 Company Overview 15.3.7.2 Product Portfolio 15.3.7.3 Financials 15.3.8 Genesys 15.3.8.1 Company Overview 15.3.8.2 Product Portfolio 15.3.9 inContact (NICE Systems) 15.3.9.1 Company Overview 15.3.9.2 Product Portfolio 15.3.10 OnviSource Inc. 15.3.10.1 Company Overview 15.3.10.2 Product Portfolio 15.3.11 OPEX Hosting 15.3.11.1 Company Overview 15.3.11.2 Product Portfolio 15.3.12 Verint System Inc 15.3.12.1 Company Overview 15.3.12.2 Product Portfolio 15.3.12.3 Financials 15.3.12.4 SWOT Analysis
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