サマリー

クラウドベースコンタクトセンターの世界市場 2022-2026
Technavioはクラウドベースのコンタクトセンター市場を監視しており、2022年から2026年の間に270億2000万ドルの成長が見込まれ、予測期間中にCAGR19.97%で加速しています。当レポートでは、クラウド型コンタクトセンター市場の全体分析、市場規模・予測、動向、成長促進要因、課題、さらに約25社のベンダーを網羅したベンダー分析などを掲載しています。
現在の世界市場のシナリオ、最新動向とドライバー、市場全体の環境について最新の分析を提供しています。市場は、クラウドベースのコンタクトセンターの導入の増加、最終顧客に到達するためのチャネルの増加、パーソナライズされた合理的な顧客との対話のニーズの高まりによって牽引されています。
クラウドベースのコンタクトセンター市場の分析には、コンポーネントセグメントと地理的展望が含まれます。
Technavioのクラウドベースのコンタクトセンター市場は、以下のようにセグメント化されています。
コンポーネント別
- ソリューション
- サービス
地域別状況
- 北米
- 欧州
- APAC
- 南米
- 中東・アフリカ
本調査では、ソーシャル、モバイル、アナリティクス、クラウド（SMAC）技術の採用の増加が、今後数年間のクラウドベースのコンタクトセンター市場の成長を促進する主要な理由の1つであると特定しています。また、カスタマイズされたソリューションを提供するためのaiの組み込みや、顧客体験を向上させるための分析の利用は、市場の大きな需要につながるでしょう。
Technavioは、主要パラメータの分析による複数のソースからのデータの研究、合成、総括の方法によって、市場の詳細な図を提示します。クラウドベースのコンタクトセンター市場に関する当レポートは、以下の分野をカバーしています。
- クラウドベースコンタクトセンターの市場規模
- クラウドベースコンタクトセンターの市場予測
- クラウドベースのコンタクトセンター市場の産業分析
Technavioの強力なベンダー分析は、お客様が市場での地位を向上できるように設計されており、これに沿って本レポートでは、3CLogic Inc、8x8 Inc、Alvaria Inc、Amazon.com Inc、Ameyo Pvt Ltd.、Avaya Holdings Corp.など、複数の主要クラウドベースのコンタクトセンター市場ベンダーについて詳細な分析を提供しています。Avaya Holdings Corp.、Cisco Systems Inc.、Enghouse Systems Ltd.、Evolve IP LLC、Five9 Inc.、Genesys Telecommunications Laboratories Inc.、Lifesize Inc.、NICE Ltd.、Nubitel、Redwood Technologies Group Ltd. 、RingCentral Inc、Talkdesk Inc、Twilio Inc、Vocalcom GroupおよびVonage Holdings Corp.また、クラウドベースのコンタクトセンター市場の分析レポートには、今後の動向や市場成長に影響を与える課題に関する情報も含まれています。これは、企業が今後訪れるすべての成長機会を戦略的に活用するのに役立つものです。
本調査は、業界の主要参加者からのインプットを含む、一次情報と二次情報の客観的な組み合わせを使用して実施されました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/cloud-based-contact-center-market-industry-analysis をご覧ください。
Technavioは、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数のソースからのデータの研究、合成、総括の方法により、市場の詳細な姿を提示します。また、業界の主要なインフルエンサーを特定することにより、市場の様々な側面を提示します。提示されるデータは、包括的で信頼性が高く、一次および二次にわたる広範な調査の結果です。Technavioの市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、定性的および定量的調査を用いた詳細なベンダー選定方法と分析を提供します。

ページTOPに戻る

目次

• 1 Executive Summary
o 1.1 Market overview
o Exhibit 01: Executive Summary - Chart on Market Overview
o Exhibit 02: Executive Summary - Data Table on Market Overview
o Exhibit 03: Executive Summary - Chart on Global Market Characteristics
o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
o Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
o Exhibit 06: Executive Summary - Chart on Incremental Growth
o Exhibit 07: Executive Summary - Data Table on Incremental Growth
o Exhibit 08: Executive Summary - Chart on Vendor Market Positioning
• 2 Market Landscape
o 2.1 Market ecosystem
o Exhibit 09: Parent market
o Exhibit 10: Market Characteristics
• 3 Market Sizing
o 3.1 Market definition
o Exhibit 11: Offerings of vendors included in the market definition
o 3.2 Market segment analysis
o Exhibit 12: Market segments
o 3.3 Market size 2021
o 3.4 Market outlook: Forecast for 2021-2026
o Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
o Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
o Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
o Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)
• 4 Five Forces Analysis
o 4.1 Five forces summary
o Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
o 4.2 Bargaining power of buyers
o Exhibit 18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026
o 4.3 Bargaining power of suppliers
o Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
o 4.4 Threat of new entrants
o Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026
o 4.5 Threat of substitutes
o Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026
o 4.6 Threat of rivalry
o Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026
o 4.7 Market condition
o Exhibit 23: Chart on Market condition - Five forces 2021 and 2026
• 5 Market Segmentation by Component
o 5.1 Market segments
o Exhibit 24: Chart on Component - Market share 2021-2026 (%)
o Exhibit 25: Data Table on Component - Market share 2021-2026 (%)
o 5.2 Comparison by Component
o Exhibit 26: Chart on Comparison by Component
o Exhibit 27: Data Table on Comparison by Component
o 5.3 Solutions - Market size and forecast 2021-2026
o Exhibit 28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
o Exhibit 29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
o Exhibit 30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
o Exhibit 31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
o 5.4 Services - Market size and forecast 2021-2026
o Exhibit 32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
o Exhibit 33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
o Exhibit 34: Chart on Services - Year-over-year growth 2021-2026 (%)
o Exhibit 35: Data Table on Services - Year-over-year growth 2021-2026 (%)
o 5.5 Market opportunity by Component
o Exhibit 36: Market opportunity by Component ($ billion)
• 6 Customer Landscape
o 6.1 Customer landscape overview
o Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 7 Geographic Landscape
o 7.1 Geographic segmentation
o Exhibit 38: Chart on Market share By Geographical Landscape 2021-2026 (%)
o Exhibit 39: Data Table on Market share By Geographical Landscape 2021-2026 (%)
o 7.2 Geographic comparison
o Exhibit 40: Chart on Geographic comparison
o Exhibit 41: Data Table on Geographic comparison
o 7.3 North America - Market size and forecast 2021-2026
o Exhibit 42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
o Exhibit 43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
o Exhibit 44: Chart on North America - Year-over-year growth 2021-2026 (%)
o Exhibit 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
o 7.4 Europe - Market size and forecast 2021-2026
o Exhibit 46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
o Exhibit 47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
o Exhibit 48: Chart on Europe - Year-over-year growth 2021-2026 (%)
o Exhibit 49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
o 7.5 APAC - Market size and forecast 2021-2026
o Exhibit 50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
o Exhibit 51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
o Exhibit 52: Chart on APAC - Year-over-year growth 2021-2026 (%)
o Exhibit 53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
o 7.6 South America - Market size and forecast 2021-2026
o Exhibit 54: Chart on South America - Market size and forecast 2021-2026 ($ billion)
o Exhibit 55: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
o Exhibit 56: Chart on South America - Year-over-year growth 2021-2026 (%)
o Exhibit 57: Data Table on South America - Year-over-year growth 2021-2026 (%)
o 7.7 Middle East and Africa - Market size and forecast 2021-2026
o Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
o Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
o Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
o Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
o 7.8 US - Market size and forecast 2021-2026
o Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($ billion)
o Exhibit 63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
o Exhibit 64: Chart on US - Year-over-year growth 2021-2026 (%)
o Exhibit 65: Data Table on US - Year-over-year growth 2021-2026 (%)
o 7.9 China - Market size and forecast 2021-2026
o Exhibit 66: Chart on China - Market size and forecast 2021-2026 ($ billion)
o Exhibit 67: Data Table on China - Market size and forecast 2021-2026 ($ billion)
o Exhibit 68: Chart on China - Year-over-year growth 2021-2026 (%)
o Exhibit 69: Data Table on China - Year-over-year growth 2021-2026 (%)
o 7.10 UK - Market size and forecast 2021-2026
o Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ billion)
o Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
o Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%)
o Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%)
o 7.11 Germany - Market size and forecast 2021-2026
o Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ billion)
o Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
o Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%)
o Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
o 7.12 Japan - Market size and forecast 2021-2026
o Exhibit 78: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
o Exhibit 79: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
o Exhibit 80: Chart on Japan - Year-over-year growth 2021-2026 (%)
o Exhibit 81: Data Table on Japan - Year-over-year growth 2021-2026 (%)
o 7.13 Market opportunity By Geographical Landscape
o Exhibit 82: Market opportunity By Geographical Landscape ($ billion)
• 8 Drivers, Challenges, and Trends
o 8.1 Market drivers
o 8.2 Market challenges
o 8.3 Impact of drivers and challenges
o Exhibit 83: Impact of drivers and challenges in 2021 and 2026
o 8.4 Market trends
• 9 Vendor Landscape
o 9.1 Overview
o 9.2 Vendor landscape
o Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
o 9.3 Landscape disruption
o Exhibit 85: Overview on factors of disruption
o 9.4 Industry risks
o Exhibit 86: Impact of key risks on business
• 10 Vendor Analysis
o 10.1 Vendors covered
o Exhibit 87: Vendors covered
o 10.2 Market positioning of vendors
o Exhibit 88: Matrix on vendor position and classification
o 10.3 8x8 Inc.
o Exhibit 89: 8x8 Inc. - Overview
o Exhibit 90: 8x8 Inc. - Product / Service
o Exhibit 91: 8x8 Inc. - Key offerings
o 10.4 Amazon.com Inc.
o Exhibit 92: Amazon.com Inc. - Overview
o Exhibit 93: Amazon.com Inc. - Business segments
o Exhibit 94: Amazon.com Inc. - Key news
o Exhibit 95: Amazon.com Inc. - Key offerings
o Exhibit 96: Amazon.com Inc. - Segment focus
o 10.5 Avaya Holdings Corp.
o Exhibit 97: Avaya Holdings Corp. - Overview
o Exhibit 98: Avaya Holdings Corp. - Business segments
o Exhibit 99: Avaya Holdings Corp. - Key offerings
o Exhibit 100: Avaya Holdings Corp. - Segment focus
o 10.6 Cisco Systems Inc.
o Exhibit 101: Cisco Systems Inc. - Overview
o Exhibit 102: Cisco Systems Inc. - Business segments
o Exhibit 103: Cisco Systems Inc. - Key news
o Exhibit 104: Cisco Systems Inc. - Key offerings
o Exhibit 105: Cisco Systems Inc. - Segment focus
o 10.7 Five9 Inc.
o Exhibit 106: Five9 Inc. - Overview
o Exhibit 107: Five9 Inc. - Product / Service
o Exhibit 108: Five9 Inc. - Key offerings
o 10.8 Genesys Telecommunications Laboratories Inc.
o Exhibit 109: Genesys Telecommunications Laboratories Inc. - Overview
o Exhibit 110: Genesys Telecommunications Laboratories Inc. - Product / Service
o Exhibit 111: Genesys Telecommunications Laboratories Inc. - Key offerings
o 10.9 Lifesize Inc.
o Exhibit 112: Lifesize Inc. - Overview
o Exhibit 113: Lifesize Inc. - Product / Service
o Exhibit 114: Lifesize Inc. - Key offerings
o 10.10 NICE Ltd.
o Exhibit 115: NICE Ltd. - Overview
o Exhibit 116: NICE Ltd. - Business segments
o Exhibit 117: NICE Ltd. - Key news
o Exhibit 118: NICE Ltd. - Key offerings
o Exhibit 119: NICE Ltd. - Segment focus
o 10.11 Talkdesk Inc.
o Exhibit 120: Talkdesk Inc. - Overview
o Exhibit 121: Talkdesk Inc. - Product / Service
o Exhibit 122: Talkdesk Inc. - Key offerings
o 10.12 Vonage Holdings Corp.
o Exhibit 123: Vonage Holdings Corp. - Overview
o Exhibit 124: Vonage Holdings Corp. - Business segments
o Exhibit 125: Vonage Holdings Corp. - Key offerings
o Exhibit 126: Vonage Holdings Corp. - Segment focus
• 11 Appendix
o 11.1 Scope of the report
o 11.2 Inclusions and exclusions checklist
o Exhibit 127: Inclusions checklist
o 11.3 Currency conversion rates for US$
o Exhibit 128: Currency conversion rates for US$
o 11.4 Research methodology
o Exhibit 129: Research methodology
o Exhibit 130: Validation techniques employed for market sizing
o Exhibit 131: Information sources
o 11.5 List of abbreviations
o Exhibit 132: List of abbreviations


Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by Component
Exhibits6: Executive Summary - Chart on Incremental Growth
Exhibits7: Executive Summary - Data Table on Incremental Growth
Exhibits8: Executive Summary - Chart on Vendor Market Positioning
Exhibits9: Parent market
Exhibits10: Market Characteristics
Exhibits11: Offerings of vendors included in the market definition
Exhibits12: Market segments
Exhibits13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
Exhibits14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
Exhibits15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
Exhibits16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)
Exhibits17: Five forces analysis - Comparison between 2021 and 2026
Exhibits18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026
Exhibits19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
Exhibits20: Threat of new entrants - Impact of key factors in 2021 and 2026
Exhibits21: Threat of substitutes - Impact of key factors in 2021 and 2026
Exhibits22: Threat of rivalry - Impact of key factors in 2021 and 2026
Exhibits23: Chart on Market condition - Five forces 2021 and 2026
Exhibits24: Chart on Component - Market share 2021-2026 (%)
Exhibits25: Data Table on Component - Market share 2021-2026 (%)
Exhibits26: Chart on Comparison by Component
Exhibits27: Data Table on Comparison by Component
Exhibits28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
Exhibits29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
Exhibits30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
Exhibits31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
Exhibits32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
Exhibits33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
Exhibits34: Chart on Services - Year-over-year growth 2021-2026 (%)
Exhibits35: Data Table on Services - Year-over-year growth 2021-2026 (%)
Exhibits36: Market opportunity by Component ($ billion)
Exhibits37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits38: Chart on Market share By Geographical Landscape 2021-2026 (%)
Exhibits39: Data Table on Market share By Geographical Landscape 2021-2026 (%)
Exhibits40: Chart on Geographic comparison
Exhibits41: Data Table on Geographic comparison
Exhibits42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
Exhibits43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
Exhibits44: Chart on North America - Year-over-year growth 2021-2026 (%)
Exhibits45: Data Table on North America - Year-over-year growth 2021-2026 (%)
Exhibits46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
Exhibits47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
Exhibits48: Chart on Europe - Year-over-year growth 2021-2026 (%)
Exhibits49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
Exhibits50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
Exhibits51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
Exhibits52: Chart on APAC - Year-over-year growth 2021-2026 (%)
Exhibits53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
Exhibits54: Chart on South America - Market size and forecast 2021-2026 ($ billion)
Exhibits55: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
Exhibits56: Chart on South America - Year-over-year growth 2021-2026 (%)
Exhibits57: Data Table on South America - Year-over-year growth 2021-2026 (%)
Exhibits58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
Exhibits59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
Exhibits60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
Exhibits61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
Exhibits62: Chart on US - Market size and forecast 2021-2026 ($ billion)
Exhibits63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
Exhibits64: Chart on US - Year-over-year growth 2021-2026 (%)
Exhibits65: Data Table on US - Year-over-year growth 2021-2026 (%)
Exhibits66: Chart on China - Market size and forecast 2021-2026 ($ billion)
Exhibits67: Data Table on China - Market size and forecast 2021-2026 ($ billion)
Exhibits68: Chart on China - Year-over-year growth 2021-2026 (%)
Exhibits69: Data Table on China - Year-over-year growth 2021-2026 (%)
Exhibits70: Chart on UK - Market size and forecast 2021-2026 ($ billion)
Exhibits71: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
Exhibits72: Chart on UK - Year-over-year growth 2021-2026 (%)
Exhibits73: Data Table on UK - Year-over-year growth 2021-2026 (%)
Exhibits74: Chart on Germany - Market size and forecast 2021-2026 ($ billion)
Exhibits75: Data Table on Germany - Market size and forecast 2021-2026 ($ billion)
Exhibits76: Chart on Germany - Year-over-year growth 2021-2026 (%)
Exhibits77: Data Table on Germany - Year-over-year growth 2021-2026 (%)
Exhibits78: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
Exhibits79: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
Exhibits80: Chart on Japan - Year-over-year growth 2021-2026 (%)
Exhibits81: Data Table on Japan - Year-over-year growth 2021-2026 (%)
Exhibits82: Market opportunity By Geographical Landscape ($ billion)
Exhibits83: Impact of drivers and challenges in 2021 and 2026
Exhibits84: Overview on Criticality of inputs and Factors of differentiation
Exhibits85: Overview on factors of disruption
Exhibits86: Impact of key risks on business
Exhibits87: Vendors covered
Exhibits88: Matrix on vendor position and classification
Exhibits89: 8x8 Inc. - Overview
Exhibits90: 8x8 Inc. - Product / Service
Exhibits91: 8x8 Inc. - Key offerings
Exhibits92: Amazon.com Inc. - Overview
Exhibits93: Amazon.com Inc. - Business segments
Exhibits94: Amazon.com Inc. - Key news
Exhibits95: Amazon.com Inc. - Key offerings
Exhibits96: Amazon.com Inc. - Segment focus
Exhibits97: Avaya Holdings Corp. - Overview
Exhibits98: Avaya Holdings Corp. - Business segments
Exhibits99: Avaya Holdings Corp. - Key offerings
Exhibits100: Avaya Holdings Corp. - Segment focus
Exhibits101: Cisco Systems Inc. - Overview
Exhibits102: Cisco Systems Inc. - Business segments
Exhibits103: Cisco Systems Inc. - Key news
Exhibits104: Cisco Systems Inc. - Key offerings
Exhibits105: Cisco Systems Inc. - Segment focus
Exhibits106: Five9 Inc. - Overview
Exhibits107: Five9 Inc. - Product / Service
Exhibits108: Five9 Inc. - Key offerings
Exhibits109: Genesys Telecommunications Laboratories Inc. - Overview
Exhibits110: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibits111: Genesys Telecommunications Laboratories Inc. - Key offerings
Exhibits112: Lifesize Inc. - Overview
Exhibits113: Lifesize Inc. - Product / Service
Exhibits114: Lifesize Inc. - Key offerings
Exhibits115: NICE Ltd. - Overview
Exhibits116: NICE Ltd. - Business segments
Exhibits117: NICE Ltd. - Key news
Exhibits118: NICE Ltd. - Key offerings
Exhibits119: NICE Ltd. - Segment focus
Exhibits120: Talkdesk Inc. - Overview
Exhibits121: Talkdesk Inc. - Product / Service
Exhibits122: Talkdesk Inc. - Key offerings
Exhibits123: Vonage Holdings Corp. - Overview
Exhibits124: Vonage Holdings Corp. - Business segments
Exhibits125: Vonage Holdings Corp. - Key offerings
Exhibits126: Vonage Holdings Corp. - Segment focus
Exhibits127: Inclusions checklist
Exhibits128: Currency conversion rates for US$
Exhibits129: Research methodology
Exhibits130: Validation techniques employed for market sizing
Exhibits131: Information sources
Exhibits132: List of abbreviations