テクニカルサポートアウトソーシングの世界市場 2022-2026Global Technical Support Outsourcing Market 2022-2026 テクニカルサポートアウトソーシングの世界市場2022-2026年 Technavioはテクニカルサポートアウトソーシング市場を監視しており、2022-2026年に139億ドル、予測期間中にCAGR7.47%で加速して成長すると予測してい... もっと見る
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サマリーテクニカルサポートアウトソーシングの世界市場2022-2026年Technavioはテクニカルサポートアウトソーシング市場を監視しており、2022-2026年に139億ドル、予測期間中にCAGR7.47%で加速して成長すると予測しています。当レポートでは、テクニカルサポートのアウトソーシング市場について、市場規模や予測、トレンド、成長ドライバー、課題などの全体的な分析に加え、約25社のベンダーを網羅したベンダー分析も提供しています。 また、現在の世界市場のシナリオ、最新動向とドライバー、市場全体の環境に関する最新分析を提供しています。市場は、効率向上のための費用対効果の高いソリューションに対するニーズの高まり、コアコンピタンスに注力する企業のニーズ、テクニカルサポートを提供するベンダーの専門性などが要因となっています。 テクニカルサポートアウトソーシング市場の分析には、タイプ別セグメントと地域別の展望が含まれます。 Technavioのテクニカルサポートアウトソーシング市場は、以下のように区分されています。 タイプ別 - ヘルプデスク - コールセンター 地理的状況別 - アジア太平洋地域 - 南米 - 欧州 - 北アメリカ - 中東・アフリカ 本調査では、今後数年間のテクニカルサポートアウトソーシング市場の成長を促進する主要な理由の1つとして、チャットボットの出現を挙げています。また、顧客体験を向上させるためのアナリティクスの利用やAIの組み込みは、市場の相当な需要につながると思われます。 Technavioは、複数のソースからのデータの調査、合成、主要パラメータの分析による総括の方法により、市場の詳細なイメージを提示します。テクニカルサポートのアウトソーシング市場に関する弊社のレポートでは、以下の分野をカバーしています。 - テクニカルサポートのアウトソーシング市場規模 - テクニカルサポートのアウトソーシング市場予測 - テクニカルサポートのアウトソーシング市場の産業分析 Technavioの強力なベンダー分析は、お客様が市場での地位を向上できるように設計されており、これに沿って本レポートでは、Accenture Plc、Aress Software and Education Technologies P Ltd.、Collabera Inc、Computer Generated Solutions Inc,CSS Corp.、Essentiel Outsourcing S.L.、Flatworld Solutions Pvt. Ltd.、Genpact Ltd.、HCL Technologies Ltd.、IBN Technologies Ltd.、Infosys Ltd.、International Business Machines Corp.、Invensis Technologies Pvt Ltd.、ISPLのサポートサービス、Octopus Tech、Qcom Outsourcing Ltd., Suma Soft Pvt. Ltd., Telegenisys Inc., Wipro Ltd. および Worldwide Call Centers Inc.また、テクニカルサポートアウトソーシング市場の分析レポートには、今後の動向と市場成長に影響を与える課題に関する情報も含まれています。これは、企業が今後の成長機会をすべて戦略的に活用できるようにするためのものです。 本調査は、業界の主要参加者からのインプットを含む、一次情報と二次情報の客観的な組み合わせを使用して実施されました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/technical-support-outsourcing-market-industry-analysis をご覧ください。 Technavioは、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数のソースからのデータの研究、合成、総括の方法により、市場の詳細なイメージを提示します。また、業界の主要なインフルエンサーを特定することにより、市場の様々な側面を提示します。提示されるデータは包括的で信頼性が高く、一次および二次にわたる広範な調査の結果である。Technavioの市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、定性的および定量的調査を用いた詳細なベンダー選定方法および分析を提供します。 目次• 1 Executive Summaryo 1.1 Market overview o Exhibit 01: Executive Summary - Chart on Market Overview o Exhibit 02: Executive Summary - Data Table on Market Overview o Exhibit 03: Executive Summary - Chart on Global Market Characteristics o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape o Exhibit 05: Executive Summary - Chart on Market Segmentation by Type o Exhibit 06: Executive Summary - Chart on Incremental Growth o Exhibit 07: Executive Summary - Data Table on Incremental Growth o Exhibit 08: Executive Summary - Chart on Vendor Market Positioning • 2 Market Landscape o 2.1 Market ecosystem o Exhibit 09: Parent market o Exhibit 10: Market Characteristics • 3 Market Sizing o 3.1 Market definition o Exhibit 11: Offerings of vendors included in the market definition o 3.2 Market segment analysis o Exhibit 12: Market segments o 3.3 Market size 2021 o 3.4 Market outlook: Forecast for 2021-2026 o Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ million) o Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ million) o Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%) o Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%) • 4 Five Forces Analysis o 4.1 Five forces summary o Exhibit 17: Five forces analysis - Comparison between2021 and 2026 o 4.2 Bargaining power of buyers o Exhibit 18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026 o 4.3 Bargaining power of suppliers o Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026 o 4.4 Threat of new entrants o Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026 o 4.5 Threat of substitutes o Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026 o 4.6 Threat of rivalry o Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026 o 4.7 Market condition o Exhibit 23: Chart on Market condition - Five forces 2021 and 2026 • 5 Market Segmentation by Type o 5.1 Market segments o Exhibit 24: Chart on Type - Market share 2021-2026 (%) o Exhibit 25: Data Table on Type - Market share 2021-2026 (%) o 5.2 Comparison by Type o Exhibit 26: Chart on Comparison by Type o Exhibit 27: Data Table on Comparison by Type o 5.3 Helpdesk - Market size and forecast 2021-2026 o Exhibit 28: Chart on Helpdesk - Market size and forecast 2021-2026 ($ million) o Exhibit 29: Data Table on Helpdesk - Market size and forecast 2021-2026 ($ million) o Exhibit 30: Chart on Helpdesk - Year-over-year growth 2021-2026 (%) o Exhibit 31: Data Table on Helpdesk - Year-over-year growth 2021-2026 (%) o 5.4 Call center - Market size and forecast 2021-2026 o Exhibit 32: Chart on Call center - Market size and forecast 2021-2026 ($ million) o Exhibit 33: Data Table on Call center - Market size and forecast 2021-2026 ($ million) o Exhibit 34: Chart on Call center - Year-over-year growth 2021-2026 (%) o Exhibit 35: Data Table on Call center - Year-over-year growth 2021-2026 (%) o 5.5 Market opportunity by Type o Exhibit 36: Market opportunity by Type ($ million) • 6 Customer Landscape o 6.1 Customer landscape overview o Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria • 7 Geographic Landscape o 7.1 Geographic segmentation o Exhibit 38: Chart on Market share By Geographical Landscape 2021-2026 (%) o Exhibit 39: Data Table on Market share By Geographical Landscape 2021-2026 (%) o 7.2 Geographic comparison o Exhibit 40: Chart on Geographic comparison o Exhibit 41: Data Table on Geographic comparison o 7.3 APAC - Market size and forecast 2021-2026 o Exhibit 42: Chart on APAC - Market size and forecast 2021-2026 ($ million) o Exhibit 43: Data Table on APAC - Market size and forecast 2021-2026 ($ million) o Exhibit 44: Chart on APAC - Year-over-year growth 2021-2026 (%) o Exhibit 45: Data Table on APAC - Year-over-year growth 2021-2026 (%) o 7.4 South America - Market size and forecast 2021-2026 o Exhibit 46: Chart on South America - Market size and forecast 2021-2026 ($ million) o Exhibit 47: Data Table on South America - Market size and forecast 2021-2026 ($ million) o Exhibit 48: Chart on South America - Year-over-year growth 2021-2026 (%) o Exhibit 49: Data Table on South America - Year-over-year growth 2021-2026 (%) o 7.5 Europe - Market size and forecast 2021-2026 o Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ million) o Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ million) o Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%) o Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%) o 7.6 North America - Market size and forecast 2021-2026 o Exhibit 54: Chart on North America - Market size and forecast 2021-2026 ($ million) o Exhibit 55: Data Table on North America - Market size and forecast 2021-2026 ($ million) o Exhibit 56: Chart on North America - Year-over-year growth 2021-2026 (%) o Exhibit 57: Data Table on North America - Year-over-year growth 2021-2026 (%) o 7.7 Middle East and Africa - Market size and forecast 2021-2026 o Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million) o Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million) o Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%) o Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%) o 7.8 China - Market size and forecast 2021-2026 o Exhibit 62: Chart on China - Market size and forecast 2021-2026 ($ million) o Exhibit 63: Data Table on China - Market size and forecast 2021-2026 ($ million) o Exhibit 64: Chart on China - Year-over-year growth 2021-2026 (%) o Exhibit 65: Data Table on China - Year-over-year growth 2021-2026 (%) o 7.9 Brazil - Market size and forecast 2021-2026 o Exhibit 66: Chart on Brazil - Market size and forecast 2021-2026 ($ million) o Exhibit 67: Data Table on Brazil - Market size and forecast 2021-2026 ($ million) o Exhibit 68: Chart on Brazil - Year-over-year growth 2021-2026 (%) o Exhibit 69: Data Table on Brazil - Year-over-year growth 2021-2026 (%) o 7.10 India - Market size and forecast 2021-2026 o Exhibit 70: Chart on India - Market size and forecast 2021-2026 ($ million) o Exhibit 71: Data Table on India - Market size and forecast 2021-2026 ($ million) o Exhibit 72: Chart on India - Year-over-year growth 2021-2026 (%) o Exhibit 73: Data Table on India - Year-over-year growth 2021-2026 (%) o 7.11 Germany - Market size and forecast 2021-2026 o Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ million) o Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ million) o Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%) o Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%) o 7.12 Argentina - Market size and forecast 2021-2026 o Exhibit 78: Chart on Argentina - Market size and forecast 2021-2026 ($ million) o Exhibit 79: Data Table on Argentina - Market size and forecast 2021-2026 ($ million) o Exhibit 80: Chart on Argentina - Year-over-year growth 2021-2026 (%) o Exhibit 81: Data Table on Argentina - Year-over-year growth 2021-2026 (%) o 7.13 Market opportunity By Geographical Landscape o Exhibit 82: Market opportunity By Geographical Landscape ($ million) • 8 Drivers, Challenges, and Trends o 8.1 Market drivers o 8.2 Market challenges o 8.3 Impact of drivers and challenges o Exhibit 83: Impact of drivers and challenges in 2021 and 2026 o 8.4 Market trends • 9 Vendor Landscape o 9.1 Overview o 9.2 Vendor landscape o Exhibit 84: Overview on Criticality of inputs and Factors of differentiation o 9.3 Landscape disruption o Exhibit 85: Overview on factors of disruption o 9.4 Industry risks o Exhibit 86: Impact of key risks on business • 10 Vendor Analysis o 10.1 Vendors covered o Exhibit 87: Vendors covered o 10.2 Market positioning of vendors o Exhibit 88: Matrix on vendor position and classification o 10.3 Accenture Plc o Exhibit 89: Accenture Plc - Overview o Exhibit 90: Accenture Plc - Business segments o Exhibit 91: Accenture Plc - Key news o Exhibit 92: Accenture Plc - Key offerings o Exhibit 93: Accenture Plc - Segment focus o 10.4 Aress Software and Education Technologies P Ltd. o Exhibit 94: Aress Software and Education Technologies P Ltd. - Overview o Exhibit 95: Aress Software and Education Technologies P Ltd. - Product / Service o Exhibit 96: Aress Software and Education Technologies P Ltd. - Key offerings o 10.5 Collabera Inc. o Exhibit 97: Collabera Inc. - Overview o Exhibit 98: Collabera Inc. - Product / Service o Exhibit 99: Collabera Inc. - Key offerings o 10.6 CSS Corp. o Exhibit 100: CSS Corp. - Overview o Exhibit 101: CSS Corp. - Product / Service o Exhibit 102: CSS Corp. - Key offerings o 10.7 Genpact Ltd. o Exhibit 103: Genpact Ltd. - Overview o Exhibit 104: Genpact Ltd. - Business segments o Exhibit 105: Genpact Ltd. - Key news o Exhibit 106: Genpact Ltd. - Key offerings o Exhibit 107: Genpact Ltd. - Segment focus o 10.8 HCL Technologies Ltd. o Exhibit 108: HCL Technologies Ltd. - Overview o Exhibit 109: HCL Technologies Ltd. - Business segments o Exhibit 110: HCL Technologies Ltd. - Key news o Exhibit 111: HCL Technologies Ltd. - Key offerings o Exhibit 112: HCL Technologies Ltd. - Segment focus o 10.9 Infosys Ltd. o Exhibit 113: Infosys Ltd. - Overview o Exhibit 114: Infosys Ltd. - Business segments o Exhibit 115: Infosys Ltd. - Key news o Exhibit 116: Infosys Ltd. - Key offerings o Exhibit 117: Infosys Ltd. - Segment focus o 10.10 International Business Machines Corp. o Exhibit 118: International Business Machines Corp. - Overview o Exhibit 119: International Business Machines Corp. - Business segments o Exhibit 120: International Business Machines Corp. - Key offerings o Exhibit 121: International Business Machines Corp. - Segment focus o 10.11 Octopus Tech o Exhibit 122: Octopus Tech - Overview o Exhibit 123: Octopus Tech - Product / Service o Exhibit 124: Octopus Tech - Key offerings o 10.12 Wipro Ltd. o Exhibit 125: Wipro Ltd. - Overview o Exhibit 126: Wipro Ltd. - Business segments o Exhibit 127: Wipro Ltd. - Key news o Exhibit 128: Wipro Ltd. - Key offerings o Exhibit 129: Wipro Ltd. - Segment focus • 11 Appendix o 11.1 Scope of the report o 11.2 Inclusions and exclusions checklist o Exhibit 130: Inclusions checklist o Exhibit 131: Exclusions checklist o 11.3 Currency conversion rates for US$ o Exhibit 132: Currency conversion rates for US$ o 11.4 Research methodology o Exhibit 133: Research methodology o Exhibit 134: Validation techniques employed for market sizing o Exhibit 135: Information sources o 11.5 List of abbreviations o Exhibit 136: List of abbreviations o Engineering and Research and Development Services Exhibits: Exhibits1: Executive Summary - Chart on Market Overview Exhibits2: Executive Summary - Data Table on Market Overview Exhibits3: Executive Summary - Chart on Global Market Characteristics Exhibits4: Executive Summary - Chart on Market By Geographical Landscape Exhibits5: Executive Summary - Chart on Market Segmentation by Type Exhibits6: Executive Summary - Chart on Incremental Growth Exhibits7: Executive Summary - Data Table on Incremental Growth Exhibits8: Executive Summary - Chart on Vendor Market Positioning Exhibits9: Parent market Exhibits10: Market Characteristics Exhibits11: Offerings of vendors included in the market definition Exhibits12: Market segments Exhibits13: Chart on Global - Market size and forecast 2021-2026 ($ million) Exhibits14: Data Table on Global - Market size and forecast 2021-2026 ($ million) Exhibits15: Chart on Global Market: Year-over-year growth 2021-2026 (%) Exhibits16: Data Table on Global Market: Year-over-year growth 2021-2026 (%) Exhibits17: Five forces analysis - Comparison between2021 and 2026 Exhibits18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026 Exhibits19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026 Exhibits20: Threat of new entrants - Impact of key factors in 2021 and 2026 Exhibits21: Threat of substitutes - Impact of key factors in 2021 and 2026 Exhibits22: Threat of rivalry - Impact of key factors in 2021 and 2026 Exhibits23: Chart on Market condition - Five forces 2021 and 2026 Exhibits24: Chart on Type - Market share 2021-2026 (%) Exhibits25: Data Table on Type - Market share 2021-2026 (%) Exhibits26: Chart on Comparison by Type Exhibits27: Data Table on Comparison by Type Exhibits28: Chart on Helpdesk - Market size and forecast 2021-2026 ($ million) Exhibits29: Data Table on Helpdesk - Market size and forecast 2021-2026 ($ million) Exhibits30: Chart on Helpdesk - Year-over-year growth 2021-2026 (%) Exhibits31: Data Table on Helpdesk - Year-over-year growth 2021-2026 (%) Exhibits32: Chart on Call center - Market size and forecast 2021-2026 ($ million) Exhibits33: Data Table on Call center - Market size and forecast 2021-2026 ($ million) Exhibits34: Chart on Call center - Year-over-year growth 2021-2026 (%) Exhibits35: Data Table on Call center - Year-over-year growth 2021-2026 (%) Exhibits36: Market opportunity by Type ($ million) Exhibits37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria Exhibits38: Chart on Market share By Geographical Landscape 2021-2026 (%) Exhibits39: Data Table on Market share By Geographical Landscape 2021-2026 (%) Exhibits40: Chart on Geographic comparison Exhibits41: Data Table on Geographic comparison Exhibits42: Chart on APAC - Market size and forecast 2021-2026 ($ million) Exhibits43: Data Table on APAC - Market size and forecast 2021-2026 ($ million) Exhibits44: Chart on APAC - Year-over-year growth 2021-2026 (%) Exhibits45: Data Table on APAC - Year-over-year growth 2021-2026 (%) Exhibits46: Chart on South America - Market size and forecast 2021-2026 ($ million) Exhibits47: Data Table on South America - Market size and forecast 2021-2026 ($ million) Exhibits48: Chart on South America - Year-over-year growth 2021-2026 (%) Exhibits49: Data Table on South America - Year-over-year growth 2021-2026 (%) Exhibits50: Chart on Europe - Market size and forecast 2021-2026 ($ million) Exhibits51: Data Table on Europe - Market size and forecast 2021-2026 ($ million) Exhibits52: Chart on Europe - Year-over-year growth 2021-2026 (%) Exhibits53: Data Table on Europe - Year-over-year growth 2021-2026 (%) Exhibits54: Chart on North America - Market size and forecast 2021-2026 ($ million) Exhibits55: Data Table on North America - Market size and forecast 2021-2026 ($ million) Exhibits56: Chart on North America - Year-over-year growth 2021-2026 (%) Exhibits57: Data Table on North America - Year-over-year growth 2021-2026 (%) Exhibits58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million) Exhibits59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million) Exhibits60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%) Exhibits61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%) Exhibits62: Chart on China - Market size and forecast 2021-2026 ($ million) Exhibits63: Data Table on China - Market size and forecast 2021-2026 ($ million) Exhibits64: Chart on China - Year-over-year growth 2021-2026 (%) Exhibits65: Data Table on China - Year-over-year growth 2021-2026 (%) Exhibits66: Chart on Brazil - Market size and forecast 2021-2026 ($ million) Exhibits67: Data Table on Brazil - Market size and forecast 2021-2026 ($ million) Exhibits68: Chart on Brazil - Year-over-year growth 2021-2026 (%) Exhibits69: Data Table on Brazil - Year-over-year growth 2021-2026 (%) Exhibits70: Chart on India - Market size and forecast 2021-2026 ($ million) Exhibits71: Data Table on India - Market size and forecast 2021-2026 ($ million) Exhibits72: Chart on India - Year-over-year growth 2021-2026 (%) Exhibits73: Data Table on India - Year-over-year growth 2021-2026 (%) Exhibits74: Chart on Germany - Market size and forecast 2021-2026 ($ million) Exhibits75: Data Table on Germany - Market size and forecast 2021-2026 ($ million) Exhibits76: Chart on Germany - Year-over-year growth 2021-2026 (%) Exhibits77: Data Table on Germany - Year-over-year growth 2021-2026 (%) Exhibits78: Chart on Argentina - Market size and forecast 2021-2026 ($ million) Exhibits79: Data Table on Argentina - Market size and forecast 2021-2026 ($ million) Exhibits80: Chart on Argentina - Year-over-year growth 2021-2026 (%) Exhibits81: Data Table on Argentina - Year-over-year growth 2021-2026 (%) Exhibits82: Market opportunity By Geographical Landscape ($ million) Exhibits83: Impact of drivers and challenges in 2021 and 2026 Exhibits84: Overview on Criticality of inputs and Factors of differentiation Exhibits85: Overview on factors of disruption Exhibits86: Impact of key risks on business Exhibits87: Vendors covered Exhibits88: Matrix on vendor position and classification Exhibits89: Accenture Plc - Overview Exhibits90: Accenture Plc - Business segments Exhibits91: Accenture Plc - Key news Exhibits92: Accenture Plc - Key offerings Exhibits93: Accenture Plc - Segment focus Exhibits94: Aress Software and Education Technologies P Ltd. - Overview Exhibits95: Aress Software and Education Technologies P Ltd. - Product / Service Exhibits96: Aress Software and Education Technologies P Ltd. - Key offerings Exhibits97: Collabera Inc. - Overview Exhibits98: Collabera Inc. - Product / Service Exhibits99: Collabera Inc. - Key offerings Exhibits100: CSS Corp. - Overview Exhibits101: CSS Corp. - Product / Service Exhibits102: CSS Corp. - Key offerings Exhibits103: Genpact Ltd. - Overview Exhibits104: Genpact Ltd. - Business segments Exhibits105: Genpact Ltd. - Key news Exhibits106: Genpact Ltd. - Key offerings Exhibits107: Genpact Ltd. - Segment focus Exhibits108: HCL Technologies Ltd. - Overview Exhibits109: HCL Technologies Ltd. - Business segments Exhibits110: HCL Technologies Ltd. - Key news Exhibits111: HCL Technologies Ltd. - Key offerings Exhibits112: HCL Technologies Ltd. - Segment focus Exhibits113: Infosys Ltd. - Overview Exhibits114: Infosys Ltd. - Business segments Exhibits115: Infosys Ltd. - Key news Exhibits116: Infosys Ltd. - Key offerings Exhibits117: Infosys Ltd. - Segment focus Exhibits118: International Business Machines Corp. - Overview Exhibits119: International Business Machines Corp. - Business segments Exhibits120: International Business Machines Corp. - Key offerings Exhibits121: International Business Machines Corp. - Segment focus Exhibits122: Octopus Tech - Overview Exhibits123: Octopus Tech - Product / Service Exhibits124: Octopus Tech - Key offerings Exhibits125: Wipro Ltd. - Overview Exhibits126: Wipro Ltd. - Business segments Exhibits127: Wipro Ltd. - Key news Exhibits128: Wipro Ltd. - Key offerings Exhibits129: Wipro Ltd. - Segment focus Exhibits130: Inclusions checklist Exhibits131: Exclusions checklist Exhibits132: Currency conversion rates for US$ Exhibits133: Research methodology Exhibits134: Validation techniques employed for market sizing Exhibits135: Information sources Exhibits136: List of abbreviations
SummaryGlobal Technical Support Outsourcing Market 2022-2026 Table of Contents• 1 Executive Summaryo 1.1 Market overview o Exhibit 01: Executive Summary - Chart on Market Overview o Exhibit 02: Executive Summary - Data Table on Market Overview o Exhibit 03: Executive Summary - Chart on Global Market Characteristics o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape o Exhibit 05: Executive Summary - Chart on Market Segmentation by Type o Exhibit 06: Executive Summary - Chart on Incremental Growth o Exhibit 07: Executive Summary - Data Table on Incremental Growth o Exhibit 08: Executive Summary - Chart on Vendor Market Positioning • 2 Market Landscape o 2.1 Market ecosystem o Exhibit 09: Parent market o Exhibit 10: Market Characteristics • 3 Market Sizing o 3.1 Market definition o Exhibit 11: Offerings of vendors included in the market definition o 3.2 Market segment analysis o Exhibit 12: Market segments o 3.3 Market size 2021 o 3.4 Market outlook: Forecast for 2021-2026 o Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ million) o Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ million) o Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%) o Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%) • 4 Five Forces Analysis o 4.1 Five forces summary o Exhibit 17: Five forces analysis - Comparison between2021 and 2026 o 4.2 Bargaining power of buyers o Exhibit 18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026 o 4.3 Bargaining power of suppliers o Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026 o 4.4 Threat of new entrants o Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026 o 4.5 Threat of substitutes o Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026 o 4.6 Threat of rivalry o Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026 o 4.7 Market condition o Exhibit 23: Chart on Market condition - Five forces 2021 and 2026 • 5 Market Segmentation by Type o 5.1 Market segments o Exhibit 24: Chart on Type - Market share 2021-2026 (%) o Exhibit 25: Data Table on Type - Market share 2021-2026 (%) o 5.2 Comparison by Type o Exhibit 26: Chart on Comparison by Type o Exhibit 27: Data Table on Comparison by Type o 5.3 Helpdesk - Market size and forecast 2021-2026 o Exhibit 28: Chart on Helpdesk - Market size and forecast 2021-2026 ($ million) o Exhibit 29: Data Table on Helpdesk - Market size and forecast 2021-2026 ($ million) o Exhibit 30: Chart on Helpdesk - Year-over-year growth 2021-2026 (%) o Exhibit 31: Data Table on Helpdesk - Year-over-year growth 2021-2026 (%) o 5.4 Call center - Market size and forecast 2021-2026 o Exhibit 32: Chart on Call center - Market size and forecast 2021-2026 ($ million) o Exhibit 33: Data Table on Call center - Market size and forecast 2021-2026 ($ million) o Exhibit 34: Chart on Call center - Year-over-year growth 2021-2026 (%) o Exhibit 35: Data Table on Call center - Year-over-year growth 2021-2026 (%) o 5.5 Market opportunity by Type o Exhibit 36: Market opportunity by Type ($ million) • 6 Customer Landscape o 6.1 Customer landscape overview o Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria • 7 Geographic Landscape o 7.1 Geographic segmentation o Exhibit 38: Chart on Market share By Geographical Landscape 2021-2026 (%) o Exhibit 39: Data Table on Market share By Geographical Landscape 2021-2026 (%) o 7.2 Geographic comparison o Exhibit 40: Chart on Geographic comparison o Exhibit 41: Data Table on Geographic comparison o 7.3 APAC - Market size and forecast 2021-2026 o Exhibit 42: Chart on APAC - Market size and forecast 2021-2026 ($ million) o Exhibit 43: Data Table on APAC - Market size and forecast 2021-2026 ($ million) o Exhibit 44: Chart on APAC - Year-over-year growth 2021-2026 (%) o Exhibit 45: Data Table on APAC - Year-over-year growth 2021-2026 (%) o 7.4 South America - Market size and forecast 2021-2026 o Exhibit 46: Chart on South America - Market size and forecast 2021-2026 ($ million) o Exhibit 47: Data Table on South America - Market size and forecast 2021-2026 ($ million) o Exhibit 48: Chart on South America - Year-over-year growth 2021-2026 (%) o Exhibit 49: Data Table on South America - Year-over-year growth 2021-2026 (%) o 7.5 Europe - Market size and forecast 2021-2026 o Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ million) o Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ million) o Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%) o Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%) o 7.6 North America - Market size and forecast 2021-2026 o Exhibit 54: Chart on North America - Market size and forecast 2021-2026 ($ million) o Exhibit 55: Data Table on North America - Market size and forecast 2021-2026 ($ million) o Exhibit 56: Chart on North America - Year-over-year growth 2021-2026 (%) o Exhibit 57: Data Table on North America - Year-over-year growth 2021-2026 (%) o 7.7 Middle East and Africa - Market size and forecast 2021-2026 o Exhibit 58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million) o Exhibit 59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million) o Exhibit 60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%) o Exhibit 61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%) o 7.8 China - Market size and forecast 2021-2026 o Exhibit 62: Chart on China - Market size and forecast 2021-2026 ($ million) o Exhibit 63: Data Table on China - Market size and forecast 2021-2026 ($ million) o Exhibit 64: Chart on China - Year-over-year growth 2021-2026 (%) o Exhibit 65: Data Table on China - Year-over-year growth 2021-2026 (%) o 7.9 Brazil - Market size and forecast 2021-2026 o Exhibit 66: Chart on Brazil - Market size and forecast 2021-2026 ($ million) o Exhibit 67: Data Table on Brazil - Market size and forecast 2021-2026 ($ million) o Exhibit 68: Chart on Brazil - Year-over-year growth 2021-2026 (%) o Exhibit 69: Data Table on Brazil - Year-over-year growth 2021-2026 (%) o 7.10 India - Market size and forecast 2021-2026 o Exhibit 70: Chart on India - Market size and forecast 2021-2026 ($ million) o Exhibit 71: Data Table on India - Market size and forecast 2021-2026 ($ million) o Exhibit 72: Chart on India - Year-over-year growth 2021-2026 (%) o Exhibit 73: Data Table on India - Year-over-year growth 2021-2026 (%) o 7.11 Germany - Market size and forecast 2021-2026 o Exhibit 74: Chart on Germany - Market size and forecast 2021-2026 ($ million) o Exhibit 75: Data Table on Germany - Market size and forecast 2021-2026 ($ million) o Exhibit 76: Chart on Germany - Year-over-year growth 2021-2026 (%) o Exhibit 77: Data Table on Germany - Year-over-year growth 2021-2026 (%) o 7.12 Argentina - Market size and forecast 2021-2026 o Exhibit 78: Chart on Argentina - Market size and forecast 2021-2026 ($ million) o Exhibit 79: Data Table on Argentina - Market size and forecast 2021-2026 ($ million) o Exhibit 80: Chart on Argentina - Year-over-year growth 2021-2026 (%) o Exhibit 81: Data Table on Argentina - Year-over-year growth 2021-2026 (%) o 7.13 Market opportunity By Geographical Landscape o Exhibit 82: Market opportunity By Geographical Landscape ($ million) • 8 Drivers, Challenges, and Trends o 8.1 Market drivers o 8.2 Market challenges o 8.3 Impact of drivers and challenges o Exhibit 83: Impact of drivers and challenges in 2021 and 2026 o 8.4 Market trends • 9 Vendor Landscape o 9.1 Overview o 9.2 Vendor landscape o Exhibit 84: Overview on Criticality of inputs and Factors of differentiation o 9.3 Landscape disruption o Exhibit 85: Overview on factors of disruption o 9.4 Industry risks o Exhibit 86: Impact of key risks on business • 10 Vendor Analysis o 10.1 Vendors covered o Exhibit 87: Vendors covered o 10.2 Market positioning of vendors o Exhibit 88: Matrix on vendor position and classification o 10.3 Accenture Plc o Exhibit 89: Accenture Plc - Overview o Exhibit 90: Accenture Plc - Business segments o Exhibit 91: Accenture Plc - Key news o Exhibit 92: Accenture Plc - Key offerings o Exhibit 93: Accenture Plc - Segment focus o 10.4 Aress Software and Education Technologies P Ltd. o Exhibit 94: Aress Software and Education Technologies P Ltd. - Overview o Exhibit 95: Aress Software and Education Technologies P Ltd. - Product / Service o Exhibit 96: Aress Software and Education Technologies P Ltd. - Key offerings o 10.5 Collabera Inc. o Exhibit 97: Collabera Inc. - Overview o Exhibit 98: Collabera Inc. - Product / Service o Exhibit 99: Collabera Inc. - Key offerings o 10.6 CSS Corp. o Exhibit 100: CSS Corp. - Overview o Exhibit 101: CSS Corp. - Product / Service o Exhibit 102: CSS Corp. - Key offerings o 10.7 Genpact Ltd. o Exhibit 103: Genpact Ltd. - Overview o Exhibit 104: Genpact Ltd. - Business segments o Exhibit 105: Genpact Ltd. - Key news o Exhibit 106: Genpact Ltd. - Key offerings o Exhibit 107: Genpact Ltd. - Segment focus o 10.8 HCL Technologies Ltd. o Exhibit 108: HCL Technologies Ltd. - Overview o Exhibit 109: HCL Technologies Ltd. - Business segments o Exhibit 110: HCL Technologies Ltd. - Key news o Exhibit 111: HCL Technologies Ltd. - Key offerings o Exhibit 112: HCL Technologies Ltd. - Segment focus o 10.9 Infosys Ltd. o Exhibit 113: Infosys Ltd. - Overview o Exhibit 114: Infosys Ltd. - Business segments o Exhibit 115: Infosys Ltd. - Key news o Exhibit 116: Infosys Ltd. - Key offerings o Exhibit 117: Infosys Ltd. - Segment focus o 10.10 International Business Machines Corp. o Exhibit 118: International Business Machines Corp. - Overview o Exhibit 119: International Business Machines Corp. - Business segments o Exhibit 120: International Business Machines Corp. - Key offerings o Exhibit 121: International Business Machines Corp. - Segment focus o 10.11 Octopus Tech o Exhibit 122: Octopus Tech - Overview o Exhibit 123: Octopus Tech - Product / Service o Exhibit 124: Octopus Tech - Key offerings o 10.12 Wipro Ltd. o Exhibit 125: Wipro Ltd. - Overview o Exhibit 126: Wipro Ltd. - Business segments o Exhibit 127: Wipro Ltd. - Key news o Exhibit 128: Wipro Ltd. - Key offerings o Exhibit 129: Wipro Ltd. - Segment focus • 11 Appendix o 11.1 Scope of the report o 11.2 Inclusions and exclusions checklist o Exhibit 130: Inclusions checklist o Exhibit 131: Exclusions checklist o 11.3 Currency conversion rates for US$ o Exhibit 132: Currency conversion rates for US$ o 11.4 Research methodology o Exhibit 133: Research methodology o Exhibit 134: Validation techniques employed for market sizing o Exhibit 135: Information sources o 11.5 List of abbreviations o Exhibit 136: List of abbreviations o Engineering and Research and Development Services Exhibits: Exhibits1: Executive Summary - Chart on Market Overview Exhibits2: Executive Summary - Data Table on Market Overview Exhibits3: Executive Summary - Chart on Global Market Characteristics Exhibits4: Executive Summary - Chart on Market By Geographical Landscape Exhibits5: Executive Summary - Chart on Market Segmentation by Type Exhibits6: Executive Summary - Chart on Incremental Growth Exhibits7: Executive Summary - Data Table on Incremental Growth Exhibits8: Executive Summary - Chart on Vendor Market Positioning Exhibits9: Parent market Exhibits10: Market Characteristics Exhibits11: Offerings of vendors included in the market definition Exhibits12: Market segments Exhibits13: Chart on Global - Market size and forecast 2021-2026 ($ million) Exhibits14: Data Table on Global - Market size and forecast 2021-2026 ($ million) Exhibits15: Chart on Global Market: Year-over-year growth 2021-2026 (%) Exhibits16: Data Table on Global Market: Year-over-year growth 2021-2026 (%) Exhibits17: Five forces analysis - Comparison between2021 and 2026 Exhibits18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026 Exhibits19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026 Exhibits20: Threat of new entrants - Impact of key factors in 2021 and 2026 Exhibits21: Threat of substitutes - Impact of key factors in 2021 and 2026 Exhibits22: Threat of rivalry - Impact of key factors in 2021 and 2026 Exhibits23: Chart on Market condition - Five forces 2021 and 2026 Exhibits24: Chart on Type - Market share 2021-2026 (%) Exhibits25: Data Table on Type - Market share 2021-2026 (%) Exhibits26: Chart on Comparison by Type Exhibits27: Data Table on Comparison by Type Exhibits28: Chart on Helpdesk - Market size and forecast 2021-2026 ($ million) Exhibits29: Data Table on Helpdesk - Market size and forecast 2021-2026 ($ million) Exhibits30: Chart on Helpdesk - Year-over-year growth 2021-2026 (%) Exhibits31: Data Table on Helpdesk - Year-over-year growth 2021-2026 (%) Exhibits32: Chart on Call center - Market size and forecast 2021-2026 ($ million) Exhibits33: Data Table on Call center - Market size and forecast 2021-2026 ($ million) Exhibits34: Chart on Call center - Year-over-year growth 2021-2026 (%) Exhibits35: Data Table on Call center - Year-over-year growth 2021-2026 (%) Exhibits36: Market opportunity by Type ($ million) Exhibits37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria Exhibits38: Chart on Market share By Geographical Landscape 2021-2026 (%) Exhibits39: Data Table on Market share By Geographical Landscape 2021-2026 (%) Exhibits40: Chart on Geographic comparison Exhibits41: Data Table on Geographic comparison Exhibits42: Chart on APAC - Market size and forecast 2021-2026 ($ million) Exhibits43: Data Table on APAC - Market size and forecast 2021-2026 ($ million) Exhibits44: Chart on APAC - Year-over-year growth 2021-2026 (%) Exhibits45: Data Table on APAC - Year-over-year growth 2021-2026 (%) Exhibits46: Chart on South America - Market size and forecast 2021-2026 ($ million) Exhibits47: Data Table on South America - Market size and forecast 2021-2026 ($ million) Exhibits48: Chart on South America - Year-over-year growth 2021-2026 (%) Exhibits49: Data Table on South America - Year-over-year growth 2021-2026 (%) Exhibits50: Chart on Europe - Market size and forecast 2021-2026 ($ million) Exhibits51: Data Table on Europe - Market size and forecast 2021-2026 ($ million) Exhibits52: Chart on Europe - Year-over-year growth 2021-2026 (%) Exhibits53: Data Table on Europe - Year-over-year growth 2021-2026 (%) Exhibits54: Chart on North America - Market size and forecast 2021-2026 ($ million) Exhibits55: Data Table on North America - Market size and forecast 2021-2026 ($ million) Exhibits56: Chart on North America - Year-over-year growth 2021-2026 (%) Exhibits57: Data Table on North America - Year-over-year growth 2021-2026 (%) Exhibits58: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ million) Exhibits59: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ million) Exhibits60: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%) Exhibits61: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%) Exhibits62: Chart on China - Market size and forecast 2021-2026 ($ million) Exhibits63: Data Table on China - Market size and forecast 2021-2026 ($ million) Exhibits64: Chart on China - Year-over-year growth 2021-2026 (%) Exhibits65: Data Table on China - Year-over-year growth 2021-2026 (%) Exhibits66: Chart on Brazil - Market size and forecast 2021-2026 ($ million) Exhibits67: Data Table on Brazil - Market size and forecast 2021-2026 ($ million) Exhibits68: Chart on Brazil - Year-over-year growth 2021-2026 (%) Exhibits69: Data Table on Brazil - Year-over-year growth 2021-2026 (%) Exhibits70: Chart on India - Market size and forecast 2021-2026 ($ million) Exhibits71: Data Table on India - Market size and forecast 2021-2026 ($ million) Exhibits72: Chart on India - Year-over-year growth 2021-2026 (%) Exhibits73: Data Table on India - Year-over-year growth 2021-2026 (%) Exhibits74: Chart on Germany - Market size and forecast 2021-2026 ($ million) Exhibits75: Data Table on Germany - Market size and forecast 2021-2026 ($ million) Exhibits76: Chart on Germany - Year-over-year growth 2021-2026 (%) Exhibits77: Data Table on Germany - Year-over-year growth 2021-2026 (%) Exhibits78: Chart on Argentina - Market size and forecast 2021-2026 ($ million) Exhibits79: Data Table on Argentina - Market size and forecast 2021-2026 ($ million) Exhibits80: Chart on Argentina - Year-over-year growth 2021-2026 (%) Exhibits81: Data Table on Argentina - Year-over-year growth 2021-2026 (%) Exhibits82: Market opportunity By Geographical Landscape ($ million) Exhibits83: Impact of drivers and challenges in 2021 and 2026 Exhibits84: Overview on Criticality of inputs and Factors of differentiation Exhibits85: Overview on factors of disruption Exhibits86: Impact of key risks on business Exhibits87: Vendors covered Exhibits88: Matrix on vendor position and classification Exhibits89: Accenture Plc - Overview Exhibits90: Accenture Plc - Business segments Exhibits91: Accenture Plc - Key news Exhibits92: Accenture Plc - Key offerings Exhibits93: Accenture Plc - Segment focus Exhibits94: Aress Software and Education Technologies P Ltd. - Overview Exhibits95: Aress Software and Education Technologies P Ltd. - Product / Service Exhibits96: Aress Software and Education Technologies P Ltd. - Key offerings Exhibits97: Collabera Inc. - Overview Exhibits98: Collabera Inc. - Product / Service Exhibits99: Collabera Inc. - Key offerings Exhibits100: CSS Corp. - Overview Exhibits101: CSS Corp. - Product / Service Exhibits102: CSS Corp. - Key offerings Exhibits103: Genpact Ltd. - Overview Exhibits104: Genpact Ltd. - Business segments Exhibits105: Genpact Ltd. - Key news Exhibits106: Genpact Ltd. - Key offerings Exhibits107: Genpact Ltd. - Segment focus Exhibits108: HCL Technologies Ltd. - Overview Exhibits109: HCL Technologies Ltd. - Business segments Exhibits110: HCL Technologies Ltd. - Key news Exhibits111: HCL Technologies Ltd. - Key offerings Exhibits112: HCL Technologies Ltd. - Segment focus Exhibits113: Infosys Ltd. - Overview Exhibits114: Infosys Ltd. - Business segments Exhibits115: Infosys Ltd. - Key news Exhibits116: Infosys Ltd. - Key offerings Exhibits117: Infosys Ltd. - Segment focus Exhibits118: International Business Machines Corp. - Overview Exhibits119: International Business Machines Corp. - Business segments Exhibits120: International Business Machines Corp. - Key offerings Exhibits121: International Business Machines Corp. - Segment focus Exhibits122: Octopus Tech - Overview Exhibits123: Octopus Tech - Product / Service Exhibits124: Octopus Tech - Key offerings Exhibits125: Wipro Ltd. - Overview Exhibits126: Wipro Ltd. - Business segments Exhibits127: Wipro Ltd. - Key news Exhibits128: Wipro Ltd. - Key offerings Exhibits129: Wipro Ltd. - Segment focus Exhibits130: Inclusions checklist Exhibits131: Exclusions checklist Exhibits132: Currency conversion rates for US$ Exhibits133: Research methodology Exhibits134: Validation techniques employed for market sizing Exhibits135: Information sources Exhibits136: List of abbreviations
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