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ITサービスアウトソーシング市場規模、シェア、動向分析レポート：サービス別（アプリケーションサービス、エマージングテクノロジーサービス、その他）、ロケーション別（オンショア、オフショア）、エンドユーズ別、地域別、セグメント別予測、2023年～2030年


IT Services Outsourcing Market Size, Share & Trends Analysis Report By Service (Application Services, Emerging Technology Services, Others), By Location (On-shore, Off-shore), By End-use, By Region, And Segment Forecasts, 2023 - 2030

ITサービス・アウトソーシング市場の成長と動向 Grand View Research, Inc.の最新レポートによると、世界のITサービスアウトソーシング市場規模は、2023年から2030年にかけて年平均成長率8.0％を記録し、2030... もっと見る

　

　

出版社 出版年月 電子版価格 ページ数 言語
Grand View Research
グランドビューリサーチ 		2023年12月8日 US$5,950
シングルユーザライセンス（印刷不可）
ライセンス・価格情報・注文方法はこちら 		150 英語

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サマリー

ITサービス・アウトソーシング市場の成長と動向

Grand View Research, Inc.の最新レポートによると、世界のITサービスアウトソーシング市場規模は、2023年から2030年にかけて年平均成長率8.0％を記録し、2030年までに1兆1,804億2,000万米ドルに達すると予測されている。運用コスト削減ニーズの高まりと社内の情報技術エンジニアの人材不足が、予測期間中の業界を牽引すると予測されている。ITオペレーションの下請け業界では、資本の節約だけでなく、優れた品質のソリューションを提供する熟練した経験豊富な専門家の恩恵を受けるために、中核となる情報技術活動が急増している。

中小企業の多くは、インフラ容量やアジャイル手法に制約があるため、IT業務を完全にアウトソーシングする可能性が高い。人工知能（AI）、モノのインターネット（IoT）、ロボティック・プロセス・オートメーション（RPA）、ブロックチェーン、ディープラーニングといった新たなテクノロジーに対応するためのビジネスモデルの急速な変革が、市場を牽引すると予想される。ITサービスのオフショアリングに対するオンショアリングは、予測期間中にかなりの割合で成長するとみられる。

これは、より優れた信頼性、管理、応答性、市場知識、コミュニケーションの容易さに起因すると考えられる。企業は、オフショアリングの隠れたコストを削減するために、アプリケーション開発とメンテナンス・サービスをオンショアのサービス・プロバイダーに下請けするようになった。業界は、企業がコアビジネスに集中し、企業環境を管理する能力をフルに発揮して先進技術を活用できるよう、IT業務の下請けに新たな市場を見出そうとしている。しかし、キャプティブ・センターやデータ・セキュリティ関連の懸念は、成長産業にとって常に障害となっている。

ITサービス・アウトソーシング市場レポートハイライト

- サービスプロバイダーは、ITアウトソーシング・ソリューションの標準化にシフトしている。また、大量自動化装置への依存も深まっており、さらなるビジネスチャンスの創出と、重要な企業アプリケーションのバックアップに必要な労働力の減少が見込まれる。

- 小売・電子商取引分野は、近代化されたソリューションへの需要がますます高まっていることから、予測期間中、年平均成長率9.7%で最速の成長が見込まれている。

- アジア太平洋地域は、熟練スタッフの容易な確保、ITソリューションの質の向上、プロジェクトの低コストに起因して、予測期間中に10.3%のCAGRで最速の成長が見込まれている。

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目次

Table of Contents

Chapter 1. Methodology and Scope
1.1. Market Segmentation & Scope
1.1.1. Service
1.1.2. Location
1.1.3. End-use
1.1.4. Regional scope
1.1.5. Estimates and forecast timeline
1.2. Research Methodology
1.3. Information Procurement
1.3.1. Purchased database
1.3.2. GVR’s internal database
1.3.3. Secondary sources
1.3.4. Primary research
1.3.5. Details of primary research
1.4. Information or Data Analysis
1.5. Market Formulation & Validation
1.6. Model Details
1.7. List of Secondary Sources
1.8. List of Primary Sources
1.9. Objectives
Chapter 2. Executive Summary
2.1. Market Outlook
2.2. Segment Outlook
2.2.1. Service outlook
2.2.2. Location outlook
2.2.3. End-use outlook
2.2.4. Regional outlook
2.3. Competitive Insights
Chapter 3. IT Services Outsourcing Market Variables, Trends & Scope
3.1. Market Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market Driver Analysis
3.3.2. Market Restraint Analysis
3.3.3. Market Opportunity Analysis
3.4. IT Services Outsourcing Market Analysis Tools
3.4.1. Industry Analysis - Porter’s
3.4.1.1. Supplier power
3.4.1.2. Buyer power
3.4.1.3. Substitution threat
3.4.1.4. Threat of new entrant
3.4.1.5. Competitive rivalry
3.4.2. PESTEL analysis
3.4.2.1. Political landscape
3.4.2.2. Technological landscape
3.4.2.3. Economic Landscape
3.4.2.4. Social Landscape
Chapter 4. IT Services Outsourcing Market: Service Estimates & Trend Analysis
4.1. IT Services Outsourcing Market: Key Takeaways
4.2. IT Services Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
4.3. Application Services
4.3.1. Application services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.4. Emerging Technology Services
4.4.1. Emerging technology services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.5. Data Center Operations
4.5.1. Data center operations market estimates and forecasts, 2017 to 2030 (USD Billion)
4.6. Helpdesk Services
4.6.1. Helpdesk services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.7. Infrastructure Capacity Services
4.7.1. Infrastructure capacity services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.8. Managed Security Operations
4.8.1. Managed security operations market estimates and forecasts, 2017 to 2030 (USD Billion)
4.9. Network Operations
4.9.1. Network operations market estimates and forecasts, 2017 to 2030 (USD Billion)
4.10. Others
4.10.1. Others market estimates and forecasts, 2017 to 2030 (USD Billion)
Chapter 5. IT Services Outsourcing Market: Location Estimates & Trend Analysis
5.1. IT Services Outsourcing Market: Key Takeaways
5.2. IT Services Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
5.3. On-Shore
5.3.1. On-shore market estimates and forecasts, 2017 to 2030 (USD Billion)
5.4. Off-Shore
5.4.1. Off-shore market estimates and forecasts, 2017 to 2030 (USD Billion)
Chapter 6. IT Services Outsourcing Market: End-use Estimates & Trend Analysis
6.1. IT Services Outsourcing Market: Key Takeaways
6.2. IT Services Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
6.3. Aerospace & Defense
6.3.1. Aerospace & defense market estimates and forecasts, 2017 to 2030 (USD Billion)
6.4. BFSI
6.4.1. BFSI market estimates and forecasts, 2017 to 2030 (USD Billion)
6.5. Healthcare
6.5.1. Healthcare market estimates and forecasts, 2017 to 2030 (USD Billion)
6.6. Retail & E-commerce
6.6.1. Retail & e-commerce market estimates and forecasts, 2017 to 2030 (USD Billion)
6.7. Telecom & Media
6.7.1. Telecom & media market estimates and forecasts, 2017 to 2030 (USD Billion)
6.8. Others
6.8.1. Others market estimates and forecasts, 2017 to 2030 (USD Billion)
Chapter 7. IT Services Outsourcing Market: Regional Estimates & Trend Analysis
7.1. Regional Outlook
7.2. IT Services Outsourcing Market by Region: Key Takeaway
7.3. North America
7.3.1. North America Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.3.2. U.S.
7.3.2.1. U.S. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.3.3. Canada
7.3.3.1. Canada Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.4. Europe
7.4.1. Europe Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
7.4.2. UK
7.4.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.4.3. Germany
7.4.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.4.4. France
7.4.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5. Asia Pacific
7.5.1. Asia Pacific Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
7.5.2. Japan
7.5.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5.3. China
7.5.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5.4. India
7.5.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5.5. Australia
7.5.5.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5.6. South Korea
7.5.6.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.6. Latin America
7.6.1. Latin America Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
7.6.2. Brazil
7.6.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.6.3. Mexico
7.6.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.7. MEA
7.7.1. MEA Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
7.7.2. Saudi Arabia
7.7.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.7.3. South Africa
7.7.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.7.4. UAE
7.7.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
Chapter 8. Competitive Landscape
8.1. Recent Developments & Impact Analysis, By Key Market Participants
8.2. Market Participant Categorization
8.2.1. Accenture
8.2.1.1. Company overview
8.2.1.2. Financial performance
8.2.1.3. Product benchmarking
8.2.1.4. Strategic initiatives
8.2.2. IBM
8.2.2.1. Company overview
8.2.2.2. Financial performance
8.2.2.3. Product benchmarking
8.2.2.4. Strategic initiatives
8.2.3. Fujitsu
8.2.3.1. Company overview
8.2.3.2. Financial performance
8.2.3.3. Product benchmarking
8.2.3.4. Strategic initiatives
8.2.4. Hewlett Packard Enterprise Development LP
8.2.4.1. Company overview
8.2.4.2. Financial performance
8.2.4.3. Product benchmarking
8.2.4.4. Strategic initiatives
8.2.5. SAP SE
8.2.5.1. Company overview
8.2.5.2. Financial performance
8.2.5.3. Product benchmarking
8.2.5.4. Strategic initiatives
8.2.6. Capgemini
8.2.6.1. Company overview
8.2.6.2. Financial performance
8.2.6.3. Product benchmarking
8.2.6.4. Strategic initiatives
8.2.7. Cognizant
8.2.7.1. Company overview
8.2.7.2. Financial performance
8.2.7.3. Product benchmarking
8.2.7.4. Strategic initiatives
8.2.8. Infosys Limited
8.2.8.1. Company overview
8.2.8.2. Financial performance
8.2.8.3. Product benchmarking
8.2.8.4. Strategic initiatives
8.2.9. NTT Data Corporation
8.2.9.1. Company overview
8.2.9.2. Financial performance
8.2.9.3. Product benchmarking
8.2.9.4. Strategic initiatives
8.2.10. Oracle
8.2.10.1. Company overview
8.2.10.2. Financial performance
8.2.10.3. Product benchmarking
8.2.10.4. Strategic initiatives

　

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Summary

IT Services Outsourcing Market Growth & Trends

The global IT services outsourcing market size is expected to reach USD 1,180.42 billion by 2030, registering a CAGR of 8.0% from 2023 to 2030, according to a new report by Grand View Research, Inc. Rising need to reduce operational costs and the lack of in-house information technology engineering talent are anticipated to drive the industry over the forecast period. The IT operations subcontracting industry is witnessing an upsurge in core information technology activities, not just to save capital, but to benefit from skilled and experienced professionals to deliver superior quality solutions.

A significant number of small-to-medium businesses are likely to fully outsource their IT operations owing to their constrained infrastructure capacities and agile methodologies. Rapid transformation of business models to keep pace with the emerging technologies, such as Artificial Intelligence (AI), Internet-of-Things (IoT), Robotic Process Automation (RPA), blockchain, and deep learning, are expected to drive the market. Onshoring of IT services as against offshoring is likely to grow at a considerable rate over the forecast period.

This may be attributed to better reliability, control, responsiveness, market knowledge, and ease of communication. Companies have started subcontracting application development and maintenance services to onshore service providers to reduce hidden costs of offshoring. The industry is beholding new markets for subcontracting IT operations such that companies ensure focus on their core business and leverage advanced technologies with full capacity to manage the corporate environment. However, captive centers and data-security related concerns are a constant roadblock to the otherwise growing industry.

IT Services Outsourcing Market Report Highlights

• Service providers are shifting towards standardization of IT outsourcing solutions as against customized ones. They are also relying profoundly on mass automation devices, which will create further opportunities and decrease the workforce necessary to back critical corporate applications

• The retail and e-commerce segment is expected to grow at the fastest CAGR of 9.7% during the forecast period owing to the ever-increasing demand for modernized solutions

• Asia Pacific is expected to grow at the fastest CAGR of 10.3% during the forecast period owing to easy availability of skilled staff, a better quality of IT solutions, and low costs of projects



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Table of Contents

Table of Contents

Chapter 1. Methodology and Scope
1.1. Market Segmentation & Scope
1.1.1. Service
1.1.2. Location
1.1.3. End-use
1.1.4. Regional scope
1.1.5. Estimates and forecast timeline
1.2. Research Methodology
1.3. Information Procurement
1.3.1. Purchased database
1.3.2. GVR’s internal database
1.3.3. Secondary sources
1.3.4. Primary research
1.3.5. Details of primary research
1.4. Information or Data Analysis
1.5. Market Formulation & Validation
1.6. Model Details
1.7. List of Secondary Sources
1.8. List of Primary Sources
1.9. Objectives
Chapter 2. Executive Summary
2.1. Market Outlook
2.2. Segment Outlook
2.2.1. Service outlook
2.2.2. Location outlook
2.2.3. End-use outlook
2.2.4. Regional outlook
2.3. Competitive Insights
Chapter 3. IT Services Outsourcing Market Variables, Trends & Scope
3.1. Market Lineage Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
3.3.1. Market Driver Analysis
3.3.2. Market Restraint Analysis
3.3.3. Market Opportunity Analysis
3.4. IT Services Outsourcing Market Analysis Tools
3.4.1. Industry Analysis - Porter’s
3.4.1.1. Supplier power
3.4.1.2. Buyer power
3.4.1.3. Substitution threat
3.4.1.4. Threat of new entrant
3.4.1.5. Competitive rivalry
3.4.2. PESTEL analysis
3.4.2.1. Political landscape
3.4.2.2. Technological landscape
3.4.2.3. Economic Landscape
3.4.2.4. Social Landscape
Chapter 4. IT Services Outsourcing Market: Service Estimates & Trend Analysis
4.1. IT Services Outsourcing Market: Key Takeaways
4.2. IT Services Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
4.3. Application Services
4.3.1. Application services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.4. Emerging Technology Services
4.4.1. Emerging technology services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.5. Data Center Operations
4.5.1. Data center operations market estimates and forecasts, 2017 to 2030 (USD Billion)
4.6. Helpdesk Services
4.6.1. Helpdesk services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.7. Infrastructure Capacity Services
4.7.1. Infrastructure capacity services market estimates and forecasts, 2017 to 2030 (USD Billion)
4.8. Managed Security Operations
4.8.1. Managed security operations market estimates and forecasts, 2017 to 2030 (USD Billion)
4.9. Network Operations
4.9.1. Network operations market estimates and forecasts, 2017 to 2030 (USD Billion)
4.10. Others
4.10.1. Others market estimates and forecasts, 2017 to 2030 (USD Billion)
Chapter 5. IT Services Outsourcing Market: Location Estimates & Trend Analysis
5.1. IT Services Outsourcing Market: Key Takeaways
5.2. IT Services Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
5.3. On-Shore
5.3.1. On-shore market estimates and forecasts, 2017 to 2030 (USD Billion)
5.4. Off-Shore
5.4.1. Off-shore market estimates and forecasts, 2017 to 2030 (USD Billion)
Chapter 6. IT Services Outsourcing Market: End-use Estimates & Trend Analysis
6.1. IT Services Outsourcing Market: Key Takeaways
6.2. IT Services Outsourcing Market: Movement & Market Share Analysis, 2022 & 2030
6.3. Aerospace & Defense
6.3.1. Aerospace & defense market estimates and forecasts, 2017 to 2030 (USD Billion)
6.4. BFSI
6.4.1. BFSI market estimates and forecasts, 2017 to 2030 (USD Billion)
6.5. Healthcare
6.5.1. Healthcare market estimates and forecasts, 2017 to 2030 (USD Billion)
6.6. Retail & E-commerce
6.6.1. Retail & e-commerce market estimates and forecasts, 2017 to 2030 (USD Billion)
6.7. Telecom & Media
6.7.1. Telecom & media market estimates and forecasts, 2017 to 2030 (USD Billion)
6.8. Others
6.8.1. Others market estimates and forecasts, 2017 to 2030 (USD Billion)
Chapter 7. IT Services Outsourcing Market: Regional Estimates & Trend Analysis
7.1. Regional Outlook
7.2. IT Services Outsourcing Market by Region: Key Takeaway
7.3. North America
7.3.1. North America Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.3.2. U.S.
7.3.2.1. U.S. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.3.3. Canada
7.3.3.1. Canada Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.4. Europe
7.4.1. Europe Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
7.4.2. UK
7.4.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.4.3. Germany
7.4.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.4.4. France
7.4.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5. Asia Pacific
7.5.1. Asia Pacific Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
7.5.2. Japan
7.5.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5.3. China
7.5.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5.4. India
7.5.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5.5. Australia
7.5.5.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.5.6. South Korea
7.5.6.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.6. Latin America
7.6.1. Latin America Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
7.6.2. Brazil
7.6.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.6.3. Mexico
7.6.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.7. MEA
7.7.1. MEA Market estimates and forecasts, 2018 to 2030 (Revenue, USD Billion)
7.7.2. Saudi Arabia
7.7.2.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.7.3. South Africa
7.7.3.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
7.7.4. UAE
7.7.4.1. Market estimates and forecasts, 2017 to 2030 (Revenue, USD Billion)
Chapter 8. Competitive Landscape
8.1. Recent Developments & Impact Analysis, By Key Market Participants
8.2. Market Participant Categorization
8.2.1. Accenture
8.2.1.1. Company overview
8.2.1.2. Financial performance
8.2.1.3. Product benchmarking
8.2.1.4. Strategic initiatives
8.2.2. IBM
8.2.2.1. Company overview
8.2.2.2. Financial performance
8.2.2.3. Product benchmarking
8.2.2.4. Strategic initiatives
8.2.3. Fujitsu
8.2.3.1. Company overview
8.2.3.2. Financial performance
8.2.3.3. Product benchmarking
8.2.3.4. Strategic initiatives
8.2.4. Hewlett Packard Enterprise Development LP
8.2.4.1. Company overview
8.2.4.2. Financial performance
8.2.4.3. Product benchmarking
8.2.4.4. Strategic initiatives
8.2.5. SAP SE
8.2.5.1. Company overview
8.2.5.2. Financial performance
8.2.5.3. Product benchmarking
8.2.5.4. Strategic initiatives
8.2.6. Capgemini
8.2.6.1. Company overview
8.2.6.2. Financial performance
8.2.6.3. Product benchmarking
8.2.6.4. Strategic initiatives
8.2.7. Cognizant
8.2.7.1. Company overview
8.2.7.2. Financial performance
8.2.7.3. Product benchmarking
8.2.7.4. Strategic initiatives
8.2.8. Infosys Limited
8.2.8.1. Company overview
8.2.8.2. Financial performance
8.2.8.3. Product benchmarking
8.2.8.4. Strategic initiatives
8.2.9. NTT Data Corporation
8.2.9.1. Company overview
8.2.9.2. Financial performance
8.2.9.3. Product benchmarking
8.2.9.4. Strategic initiatives
8.2.10. Oracle
8.2.10.1. Company overview
8.2.10.2. Financial performance
8.2.10.3. Product benchmarking
8.2.10.4. Strategic initiatives

　

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