ITビジネス・プロセス・アウトソーシング(BPO)の世界市場 2022-2026Global IT Business Process Outsourcing (BPO) Market 2022-2026 ITビジネスプロセスアウトソーシング(BPO)の世界市場2022-2026年 Technavioは、ITビジネスプロセスアウトソーシング(BPO)市場を監視しており、2022-2026年の間に2,812億ドル、予測期間中にCAGR8.12%で加速... もっと見る
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サマリーITビジネスプロセスアウトソーシング(BPO)の世界市場2022-2026年Technavioは、ITビジネスプロセスアウトソーシング(BPO)市場を監視しており、2022-2026年の間に2,812億ドル、予測期間中にCAGR8.12%で加速度的に成長すると予測されています。当レポートでは、ITビジネスプロセスアウトソーシング(BPO)市場の全体分析、市場規模・予測、トレンド、成長ドライバー、課題、さらに約25社のベンダーを網羅したベンダー分析などをお届けします。 本レポートでは、現在の世界市場のシナリオ、最新のトレンドとドライバー、市場全体の環境について最新の分析を提供しています。市場は、コア・コンピテンシーへの注力と効率化の必要性、組織におけるデジタル変革の進展、ソフトウェア定義インフラの採用拡大などが要因となっています。 ITビジネスプロセスアウトソーシング(BPO)市場の分析には、タイプ別セグメントと地域別の展望が含まれます。 TechnavioのITビジネスプロセスアウトソーシング(BPO)市場は、以下のようにセグメント化されています。 タイプ別 - IT関連BPO - コンタクトセンターBPO - その他 地域別状況 - 北米 - 欧州 - アジア太平洋地域 - 南米 - 中近東・アフリカ 本調査では、今後数年間のITビジネスプロセスアウトソーシング(BPO)市場の成長を牽引する主な要因の1つとして、新興国のコールセンター進出が挙げられていることを挙げています。また、買収や提携の増加、アプリケーションアウトソーシングの採用の増加が、市場の大きな需要につながるとみている。 Technavioは、複数のソースからのデータを調査、合成、要約し、主要パラメータの分析によって、市場の詳細な姿を提示します。ITビジネスプロセスアウトソーシング(BPO)市場に関する当レポートの対象領域は以下の通りです。 - ITビジネスプロセスアウトソーシング(BPO)市場サイジング - ITビジネスプロセスアウトソーシング(BPO)市場予測 - ITビジネスプロセスアウトソーシング(BPO)市場の産業分析 Technavioの強力なベンダー分析は、お客様が市場での地位を向上できるように設計されており、これに沿って本レポートでは、Accenture Plc, Acora Ltd, Atos SE, Capgemini Service SAS, Cognizant Technology Solutions Corp.を含む複数のITビジネスプロセスアウトソーシング(BPO)市場の主要ベンダーについて詳しく分析しています。また、ITビジネス・プロセス・アウトソーシング市場には、アクセンチュア、アコラ、アトス、キャップジェミニ・サービス、HCLテクノロジーズ、ヘルプウェア、インフォシス、インターナショナルビジネスマシン、ITC、アウトソースアクセラレータ・ベンチャーズ、ソリューション・コネクテッド、タグEサービス、タタコンサルタンシーサービス、ユニシス、ユニティ・コミュニケーションズ、ウィプロ、シーアイ・インクの各社が含まれています。また、ITビジネスプロセスアウトソーシング(BPO)市場の分析レポートには、今後の動向や市場成長に影響を与える課題に関する情報も含まれています。これは、企業が今後訪れるすべての成長機会を戦略的に活用するのに役立つものです。 本調査は、業界の主要参加者からのインプットを含む一次情報と二次情報の客観的な組み合わせを使用して実施されました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/it-business-process-outsourcing-bpo-market-industry-analysis をご覧ください。 Technavioは、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数のソースからのデータの研究、合成、総括の方法により、市場の詳細な姿を提示します。また、業界の主要なインフルエンサーを特定することにより、市場の様々な側面を提示します。提示されるデータは、包括的で信頼性が高く、一次および二次にわたる広範な調査の結果です。Technavioの市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、定性的および定量的調査を用いた詳細なベンダー選定方法と分析を提供します。 目次• 1 Executive Summaryo 1.1 Market overview o Exhibit 01: Executive Summary - Chart on Market Overview o Exhibit 02: Executive Summary - Data Table on Market Overview o Exhibit 03: Executive Summary - Chart on Global Market Characteristics o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape o Exhibit 05: Executive Summary - Chart on Market Segmentation by Type o Exhibit 06: Executive Summary - Chart on Incremental Growth o Exhibit 07: Executive Summary - Data Table on Incremental Growth o Exhibit 08: Executive Summary - Chart on Vendor Market Positioning • 2 Market Landscape o 2.1 Market ecosystem o Exhibit 09: Parent market o Exhibit 10: Market Characteristics • 3 Market Sizing o 3.1 Market definition o Exhibit 11: Offerings of vendors included in the market definition o 3.2 Market segment analysis o Exhibit 12: Market segments o 3.3 Market size 2021 o 3.4 Market outlook: Forecast for 2021-2026 o Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion) o Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion) o Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%) o Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%) • 4 Five Forces Analysis o 4.1 Five forces summary o Exhibit 17: Five forces analysis - Comparison between 2021 and 2026 o 4.2 Bargaining power of buyers o Exhibit 18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026 o 4.3 Bargaining power of suppliers o Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026 o 4.4 Threat of new entrants o Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026 o 4.5 Threat of substitutes o Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026 o 4.6 Threat of rivalry o Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026 o 4.7 Market condition o Exhibit 23: Chart on Market condition - Five forces 2021 and 2026 • 5 Market Segmentation by Type o 5.1 Market segments o Exhibit 24: Chart on Type - Market share 2021-2026 (%) o Exhibit 25: Data Table on Type - Market share 2021-2026 (%) o 5.2 Comparison by Type o Exhibit 26: Chart on Comparison by Type o Exhibit 27: Data Table on Comparison by Type o 5.3 IT related BPO - Market size and forecast 2021-2026 o Exhibit 28: Chart on IT related BPO - Market size and forecast 2021-2026 ($ billion) o Exhibit 29: Data Table on IT related BPO - Market size and forecast 2021-2026 ($ billion) o Exhibit 30: Chart on IT related BPO - Year-over-year growth 2021-2026 (%) o Exhibit 31: Data Table on IT related BPO - Year-over-year growth 2021-2026 (%) o 5.4 Contact centers BPO - Market size and forecast 2021-2026 o Exhibit 32: Chart on Contact centers BPO - Market size and forecast 2021-2026 ($ billion) o Exhibit 33: Data Table on Contact centers BPO - Market size and forecast 2021-2026 ($ billion) o Exhibit 34: Chart on Contact centers BPO - Year-over-year growth 2021-2026 (%) o Exhibit 35: Data Table on Contact centers BPO - Year-over-year growth 2021-2026 (%) o 5.5 Others - Market size and forecast 2021-2026 o Exhibit 36: Chart on Others - Market size and forecast 2021-2026 ($ billion) o Exhibit 37: Data Table on Others - Market size and forecast 2021-2026 ($ billion) o Exhibit 38: Chart on Others - Year-over-year growth 2021-2026 (%) o Exhibit 39: Data Table on Others - Year-over-year growth 2021-2026 (%) o 5.6 Market opportunity by Type o Exhibit 40: Market opportunity by Type ($ billion) • 6 Customer Landscape o 6.1 Customer landscape overview o Exhibit 41: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria • 7 Geographic Landscape o 7.1 Geographic segmentation o Exhibit 42: Chart on Market share By Geographical Landscape 2021-2026 (%) o Exhibit 43: Data Table on Market share By Geographical Landscape 2021-2026 (%) o 7.2 Geographic comparison o Exhibit 44: Chart on Geographic comparison o Exhibit 45: Data Table on Geographic comparison o 7.3 North America - Market size and forecast 2021-2026 o Exhibit 46: Chart on North America - Market size and forecast 2021-2026 ($ billion) o Exhibit 47: Data Table on North America - Market size and forecast 2021-2026 ($ billion) o Exhibit 48: Chart on North America - Year-over-year growth 2021-2026 (%) o Exhibit 49: Data Table on North America - Year-over-year growth 2021-2026 (%) o 7.4 Europe - Market size and forecast 2021-2026 o Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ billion) o Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ billion) o Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%) o Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%) o 7.5 APAC - Market size and forecast 2021-2026 o Exhibit 54: Chart on APAC - Market size and forecast 2021-2026 ($ billion) o Exhibit 55: Data Table on APAC - Market size and forecast 2021-2026 ($ billion) o Exhibit 56: Chart on APAC - Year-over-year growth 2021-2026 (%) o Exhibit 57: Data Table on APAC - Year-over-year growth 2021-2026 (%) o 7.6 South America - Market size and forecast 2021-2026 o Exhibit 58: Chart on South America - Market size and forecast 2021-2026 ($ billion) o Exhibit 59: Data Table on South America - Market size and forecast 2021-2026 ($ billion) o Exhibit 60: Chart on South America - Year-over-year growth 2021-2026 (%) o Exhibit 61: Data Table on South America - Year-over-year growth 2021-2026 (%) o 7.7 Middle East and Africa - Market size and forecast 2021-2026 o Exhibit 62: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) o Exhibit 63: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) o Exhibit 64: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%) o Exhibit 65: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%) o 7.8 US - Market size and forecast 2021-2026 o Exhibit 66: Chart on US - Market size and forecast 2021-2026 ($ billion) o Exhibit 67: Data Table on US - Market size and forecast 2021-2026 ($ billion) o Exhibit 68: Chart on US - Year-over-year growth 2021-2026 (%) o Exhibit 69: Data Table on US - Year-over-year growth 2021-2026 (%) o 7.9 UK - Market size and forecast 2021-2026 o Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ billion) o Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ billion) o Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%) o Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%) o 7.10 India - Market size and forecast 2021-2026 o Exhibit 74: Chart on India - Market size and forecast 2021-2026 ($ billion) o Exhibit 75: Data Table on India - Market size and forecast 2021-2026 ($ billion) o Exhibit 76: Chart on India - Year-over-year growth 2021-2026 (%) o Exhibit 77: Data Table on India - Year-over-year growth 2021-2026 (%) o 7.11 The Philippines - Market size and forecast 2021-2026 o Exhibit 78: Chart on The Philippines - Market size and forecast 2021-2026 ($ billion) o Exhibit 79: Data Table on The Philippines - Market size and forecast 2021-2026 ($ billion) o Exhibit 80: Chart on The Philippines - Year-over-year growth 2021-2026 (%) o Exhibit 81: Data Table on The Philippines - Year-over-year growth 2021-2026 (%) o 7.12 Germany - Market size and forecast 2021-2026 o Exhibit 82: Chart on Germany - Market size and forecast 2021-2026 ($ billion) o Exhibit 83: Data Table on Germany - Market size and forecast 2021-2026 ($ billion) o Exhibit 84: Chart on Germany - Year-over-year growth 2021-2026 (%) o Exhibit 85: Data Table on Germany - Year-over-year growth 2021-2026 (%) o 7.13 Market opportunity By Geographical Landscape o Exhibit 86: Market opportunity By Geographical Landscape ($ billion) • 8 Drivers, Challenges, and Trends o 8.1 Market drivers o 8.2 Market challenges o 8.3 Impact of drivers and challenges o Exhibit 87: Impact of drivers and challenges in 2021 and 2026 o 8.4 Market trends • 9 Vendor Landscape o 9.1 Overview o 9.2 Vendor landscape o Exhibit 88: Overview on Criticality of inputs and Factors of differentiation o 9.3 Landscape disruption o Exhibit 89: Overview on factors of disruption o 9.4 Industry risks o Exhibit 90: Impact of key risks on business • 10 Vendor Analysis o 10.1 Vendors covered o Exhibit 91: Vendors covered o 10.2 Market positioning of vendors o Exhibit 92: Matrix on vendor position and classification o 10.3 Accenture Plc o Exhibit 93: Accenture Plc - Overview o Exhibit 94: Accenture Plc - Business segments o Exhibit 95: Accenture Plc - Key news o Exhibit 96: Accenture Plc - Key offerings o Exhibit 97: Accenture Plc - Segment focus o 10.4 Capgemini Service SAS o Exhibit 98: Capgemini Service SAS - Overview o Exhibit 99: Capgemini Service SAS - Business segments o Exhibit 100: Capgemini Service SAS - Key news o Exhibit 101: Capgemini Service SAS - Key offerings o Exhibit 102: Capgemini Service SAS - Segment focus o 10.5 CGI INC o Exhibit 103: CGI INC - Overview o Exhibit 104: CGI INC - Business segments o Exhibit 105: CGI INC - Key news o Exhibit 106: CGI INC - Key offerings o Exhibit 107: CGI INC - Segment focus o 10.6 Cognizant Technology Solutions Corp. o Exhibit 108: Cognizant Technology Solutions Corp. - Overview o Exhibit 109: Cognizant Technology Solutions Corp. - Business segments o Exhibit 110: Cognizant Technology Solutions Corp. - Key news o Exhibit 111: Cognizant Technology Solutions Corp. - Key offerings o Exhibit 112: Cognizant Technology Solutions Corp. - Segment focus o 10.7 Concentrix Corp. o Exhibit 113: Concentrix Corp. - Overview o Exhibit 114: Concentrix Corp. - Product / Service o Exhibit 115: Concentrix Corp. - Key offerings o 10.8 Infosys Ltd. o Exhibit 116: Infosys Ltd. - Overview o Exhibit 117: Infosys Ltd. - Business segments o Exhibit 118: Infosys Ltd. - Key news o Exhibit 119: Infosys Ltd. - Key offerings o Exhibit 120: Infosys Ltd. - Segment focus o 10.9 International Business Machines Corp. o Exhibit 121: International Business Machines Corp. - Overview o Exhibit 122: International Business Machines Corp. - Business segments o Exhibit 123: International Business Machines Corp. - Key offerings o Exhibit 124: International Business Machines Corp. - Segment focus o 10.10 Tag EServices Pvt. Ltd. o Exhibit 125: Tag EServices Pvt. Ltd. - Overview o Exhibit 126: Tag EServices Pvt. Ltd. - Product / Service o Exhibit 127: Tag EServices Pvt. Ltd. - Key offerings o 10.11 Tata Consultancy Services Ltd. o Exhibit 128: Tata Consultancy Services Ltd. - Overview o Exhibit 129: Tata Consultancy Services Ltd. - Business segments o Exhibit 130: Tata Consultancy Services Ltd. - Key news o Exhibit 131: Tata Consultancy Services Ltd. - Key offerings o Exhibit 132: Tata Consultancy Services Ltd. - Segment focus o 10.12 Wipro Ltd. o Exhibit 133: Wipro Ltd. - Overview o Exhibit 134: Wipro Ltd. - Business segments o Exhibit 135: Wipro Ltd. - Key news o Exhibit 136: Wipro Ltd. - Key offerings o Exhibit 137: Wipro Ltd. - Segment focus • 11 Appendix o 11.1 Scope of the report o 11.2 Inclusions and exclusions checklist o Exhibit 138: Inclusions checklist o Exhibit 139: Exclusions checklist o 11.3 Currency conversion rates for US$ o Exhibit 140: Currency conversion rates for US$ o 11.4 Research methodology o Exhibit 141: Research methodology o Exhibit 142: Validation techniques employed for market sizing o Exhibit 143: Information sources o 11.5 List of abbreviations o Exhibit 144: List of abbreviations Exhibits: Exhibits1: Executive Summary - Chart on Market Overview Exhibits2: Executive Summary - Data Table on Market Overview Exhibits3: Executive Summary - Chart on Global Market Characteristics Exhibits4: Executive Summary - Chart on Market By Geographical Landscape Exhibits5: Executive Summary - Chart on Market Segmentation by Type Exhibits6: Executive Summary - Chart on Incremental Growth Exhibits7: Executive Summary - Data Table on Incremental Growth Exhibits8: Executive Summary - Chart on Vendor Market Positioning Exhibits9: Parent market Exhibits10: Market Characteristics Exhibits11: Offerings of vendors included in the market definition Exhibits12: Market segments Exhibits13: Chart on Global - Market size and forecast 2021-2026 ($ billion) Exhibits14: Data Table on Global - Market size and forecast 2021-2026 ($ billion) Exhibits15: Chart on Global Market: Year-over-year growth 2021-2026 (%) Exhibits16: Data Table on Global Market: Year-over-year growth 2021-2026 (%) Exhibits17: Historic Market Size - US Segment 2021 - 2026 ($ million) Exhibits18: Historic Market Size - UK Segment 2021 - 2026 ($ million) Exhibits19: Historic Market Size - Germany Segment 2021 - 2026 ($ million) Exhibits20: Historic Market Size - Netherland Segment 2021 - 2026 ($ million) Exhibits21: Historic Market Size - France Segment 2021 - 2026 ($ million) Exhibits22: Historic Market Size - Italy Segment 2021 - 2026 ($ million) Exhibits23: Historic Market Size - Australia Segment 2021 - 2026 ($ million) Exhibits24: Historic Market Size - China Segment 2021 - 2026 ($ million) Exhibits25: Historic Market Size - India Segment 2021 - 2026 ($ million) Exhibits26: Historic Market Size - Japan Segment 2021 - 2026 ($ million) Exhibits27: Historic Market Size - Vietnam Segment 2021 - 2026 ($ million) Exhibits28: Historic Market Size - Thailand Segment 2021 - 2026 ($ million) Exhibits29: Historic Market Size - Taiwan Segment 2021 - 2026 ($ million) Exhibits30: Historic Market Size - Korea Segment 2021 - 2026 ($ million) Exhibits31: Historic Market Size - Philippine Segment 2021 - 2026 ($ million) Exhibits32: Five forces analysis - Comparison between2021 and 2026 Exhibits33: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026 Exhibits34: Bargaining power of suppliers - Impact of key factors in 2021 and 2026 Exhibits35: Threat of new entrants - Impact of key factors in 2021 and 2026 Exhibits36: Threat of substitutes - Impact of key factors in 2021 and 2026 Exhibits37: Threat of rivalry - Impact of key factors in 2021 and 2026 Exhibits38: Chart on Market condition - Five forces 2021 and 2026 Exhibits39: Chart on Type - Market share 2021-2026 (%) Exhibits40: Data Table on Type - Market share 2021-2026 (%) Exhibits41: Chart on Comparison by Type Exhibits42: Data Table on Comparison by Type Exhibits43: Chart on IT related BPO - Market size and forecast 2021-2026 ($ billion) Exhibits44: Data Table on IT related BPO - Market size and forecast 2021-2026 ($ billion) Exhibits45: Chart on IT related BPO - Year-over-year growth 2021-2026 (%) Exhibits46: Data Table on IT related BPO - Year-over-year growth 2021-2026 (%) Exhibits47: Chart on Contact centers BPO - Market size and forecast 2021-2026 ($ billion) Exhibits48: Data Table on Contact centers BPO - Market size and forecast 2021-2026 ($ billion) Exhibits49: Chart on Contact centers BPO - Year-over-year growth 2021-2026 (%) Exhibits50: Data Table on Contact centers BPO - Year-over-year growth 2021-2026 (%) Exhibits51: Chart on Others - Market size and forecast 2021-2026 ($ billion) Exhibits52: Data Table on Others - Market size and forecast 2021-2026 ($ billion) Exhibits53: Chart on Others - Year-over-year growth 2021-2026 (%) Exhibits54: Data Table on Others - Year-over-year growth 2021-2026 (%) Exhibits55: Market opportunity by Type ($ billion) Exhibits56: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria Exhibits57: Chart on Market share By Geographical Landscape 2021-2026 (%) Exhibits58: Data Table on Market share By Geographical Landscape 2021-2026 (%) Exhibits59: Chart on Geographic comparison Exhibits60: Data Table on Geographic comparison Exhibits61: Chart on North America - Market size and forecast 2021-2026 ($ billion) Exhibits62: Data Table on North America - Market size and forecast 2021-2026 ($ billion) Exhibits63: Chart on North America - Year-over-year growth 2021-2026 (%) Exhibits64: Data Table on North America - Year-over-year growth 2021-2026 (%) Exhibits65: Chart on Europe - Market size and forecast 2021-2026 ($ billion) Exhibits66: Data Table on Europe - Market size and forecast 2021-2026 ($ billion) Exhibits67: Chart on Europe - Year-over-year growth 2021-2026 (%) Exhibits68: Data Table on Europe - Year-over-year growth 2021-2026 (%) Exhibits69: Chart on APAC - Market size and forecast 2021-2026 ($ billion) Exhibits70: Data Table on APAC - Market size and forecast 2021-2026 ($ billion) Exhibits71: Chart on APAC - Year-over-year growth 2021-2026 (%) Exhibits72: Data Table on APAC - Year-over-year growth 2021-2026 (%) Exhibits73: Chart on South America - Market size and forecast 2021-2026 ($ billion) Exhibits74: Data Table on South America - Market size and forecast 2021-2026 ($ billion) Exhibits75: Chart on South America - Year-over-year growth 2021-2026 (%) Exhibits76: Data Table on South America - Year-over-year growth 2021-2026 (%) Exhibits77: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) Exhibits78: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) Exhibits79: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%) Exhibits80: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%) Exhibits81: Chart on US - Market size and forecast 2021-2026 ($ billion) Exhibits82: Data Table on US - Market size and forecast 2021-2026 ($ billion) Exhibits83: Chart on US - Year-over-year growth 2021-2026 (%) Exhibits84: Data Table on US - Year-over-year growth 2021-2026 (%) Exhibits85: Chart on UK - Market size and forecast 2021-2026 ($ billion) Exhibits86: Data Table on UK - Market size and forecast 2021-2026 ($ billion) Exhibits87: Chart on UK - Year-over-year growth 2021-2026 (%) Exhibits88: Data Table on UK - Year-over-year growth 2021-2026 (%) Exhibits89: Chart on India - Market size and forecast 2021-2026 ($ billion) Exhibits90: Data Table on India - Market size and forecast 2021-2026 ($ billion) Exhibits91: Chart on India - Year-over-year growth 2021-2026 (%) Exhibits92: Data Table on India - Year-over-year growth 2021-2026 (%) Exhibits93: Chart on The Philippines - Market size and forecast 2021-2026 ($ billion) Exhibits94: Data Table on The Philippines - Market size and forecast 2021-2026 ($ billion) Exhibits95: Chart on The Philippines - Year-over-year growth 2021-2026 (%) Exhibits96: Data Table on The Philippines - Year-over-year growth 2021-2026 (%) Exhibits97: Chart on Germany - Market size and forecast 2021-2026 ($ billion) Exhibits98: Data Table on Germany - Market size and forecast 2021-2026 ($ billion) Exhibits99: Chart on Germany - Year-over-year growth 2021-2026 (%) Exhibits100: Data Table on Germany - Year-over-year growth 2021-2026 (%) Exhibits101: Market opportunity By Geographical Landscape ($ billion) Exhibits102: Impact of drivers and challenges in 2021 and 2026 Exhibits103: Overview on Criticality of inputs and Factors of differentiation Exhibits104: Overview on factors of disruption Exhibits105: Impact of key risks on business Exhibits106: Vendors covered Exhibits107: Matrix on vendor position and classification Exhibits108: Accenture Plc - Overview Exhibits109: Accenture Plc - Business segments Exhibits110: Accenture Plc - Key news Exhibits111: Accenture Plc - Key offerings Exhibits112: Accenture Plc - Segment focus Exhibits113: Capgemini Service SAS - Overview Exhibits114: Capgemini Service SAS - Business segments Exhibits115: Capgemini Service SAS - Key news Exhibits116: Capgemini Service SAS - Key offerings Exhibits117: Capgemini Service SAS - Segment focus Exhibits118: CGI INC - Overview Exhibits119: CGI INC - Business segments Exhibits120: CGI INC - Key news Exhibits121: CGI INC - Key offerings Exhibits122: CGI INC - Segment focus Exhibits123: Cognizant Technology Solutions Corp. - Overview Exhibits124: Cognizant Technology Solutions Corp. - Business segments Exhibits125: Cognizant Technology Solutions Corp. - Key news Exhibits126: Cognizant Technology Solutions Corp. - Key offerings Exhibits127: Cognizant Technology Solutions Corp. - Segment focus Exhibits128: Concentrix Corp. - Overview Exhibits129: Concentrix Corp. - Product / Service Exhibits130: Concentrix Corp. - Key offerings Exhibits131: Infosys Ltd. - Overview Exhibits132: Infosys Ltd. - Business segments Exhibits133: Infosys Ltd. - Key news Exhibits134: Infosys Ltd. - Key offerings Exhibits135: Infosys Ltd. - Segment focus Exhibits136: International Business Machines Corp. - Overview Exhibits137: International Business Machines Corp. - Business segments Exhibits138: International Business Machines Corp. - Key offerings Exhibits139: International Business Machines Corp. - Segment focus Exhibits140: Tag EServices Pvt. Ltd. - Overview Exhibits141: Tag EServices Pvt. Ltd. - Product / Service Exhibits142: Tag EServices Pvt. Ltd. - Key offerings Exhibits143: Tata Consultancy Services Ltd. - Overview Exhibits144: Tata Consultancy Services Ltd. - Business segments Exhibits145: Tata Consultancy Services Ltd. - Key news Exhibits146: Tata Consultancy Services Ltd. - Key offerings Exhibits147: Tata Consultancy Services Ltd. - Segment focus Exhibits148: Wipro Ltd. - Overview Exhibits149: Wipro Ltd. - Business segments Exhibits150: Wipro Ltd. - Key news Exhibits151: Wipro Ltd. - Key offerings Exhibits152: Wipro Ltd. - Segment focus Exhibits153: Inclusions checklist Exhibits154: Exclusions checklist Exhibits155: Currency conversion rates for US$ Exhibits156: Research methodology Exhibits157: Validation techniques employed for market sizing Exhibits158: Information sources Exhibits159: List of abbreviations
SummaryGlobal IT Business Process Outsourcing (BPO) Market 2022-2026 Table of Contents• 1 Executive Summaryo 1.1 Market overview o Exhibit 01: Executive Summary - Chart on Market Overview o Exhibit 02: Executive Summary - Data Table on Market Overview o Exhibit 03: Executive Summary - Chart on Global Market Characteristics o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape o Exhibit 05: Executive Summary - Chart on Market Segmentation by Type o Exhibit 06: Executive Summary - Chart on Incremental Growth o Exhibit 07: Executive Summary - Data Table on Incremental Growth o Exhibit 08: Executive Summary - Chart on Vendor Market Positioning • 2 Market Landscape o 2.1 Market ecosystem o Exhibit 09: Parent market o Exhibit 10: Market Characteristics • 3 Market Sizing o 3.1 Market definition o Exhibit 11: Offerings of vendors included in the market definition o 3.2 Market segment analysis o Exhibit 12: Market segments o 3.3 Market size 2021 o 3.4 Market outlook: Forecast for 2021-2026 o Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion) o Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion) o Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%) o Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%) • 4 Five Forces Analysis o 4.1 Five forces summary o Exhibit 17: Five forces analysis - Comparison between 2021 and 2026 o 4.2 Bargaining power of buyers o Exhibit 18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026 o 4.3 Bargaining power of suppliers o Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026 o 4.4 Threat of new entrants o Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026 o 4.5 Threat of substitutes o Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026 o 4.6 Threat of rivalry o Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026 o 4.7 Market condition o Exhibit 23: Chart on Market condition - Five forces 2021 and 2026 • 5 Market Segmentation by Type o 5.1 Market segments o Exhibit 24: Chart on Type - Market share 2021-2026 (%) o Exhibit 25: Data Table on Type - Market share 2021-2026 (%) o 5.2 Comparison by Type o Exhibit 26: Chart on Comparison by Type o Exhibit 27: Data Table on Comparison by Type o 5.3 IT related BPO - Market size and forecast 2021-2026 o Exhibit 28: Chart on IT related BPO - Market size and forecast 2021-2026 ($ billion) o Exhibit 29: Data Table on IT related BPO - Market size and forecast 2021-2026 ($ billion) o Exhibit 30: Chart on IT related BPO - Year-over-year growth 2021-2026 (%) o Exhibit 31: Data Table on IT related BPO - Year-over-year growth 2021-2026 (%) o 5.4 Contact centers BPO - Market size and forecast 2021-2026 o Exhibit 32: Chart on Contact centers BPO - Market size and forecast 2021-2026 ($ billion) o Exhibit 33: Data Table on Contact centers BPO - Market size and forecast 2021-2026 ($ billion) o Exhibit 34: Chart on Contact centers BPO - Year-over-year growth 2021-2026 (%) o Exhibit 35: Data Table on Contact centers BPO - Year-over-year growth 2021-2026 (%) o 5.5 Others - Market size and forecast 2021-2026 o Exhibit 36: Chart on Others - Market size and forecast 2021-2026 ($ billion) o Exhibit 37: Data Table on Others - Market size and forecast 2021-2026 ($ billion) o Exhibit 38: Chart on Others - Year-over-year growth 2021-2026 (%) o Exhibit 39: Data Table on Others - Year-over-year growth 2021-2026 (%) o 5.6 Market opportunity by Type o Exhibit 40: Market opportunity by Type ($ billion) • 6 Customer Landscape o 6.1 Customer landscape overview o Exhibit 41: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria • 7 Geographic Landscape o 7.1 Geographic segmentation o Exhibit 42: Chart on Market share By Geographical Landscape 2021-2026 (%) o Exhibit 43: Data Table on Market share By Geographical Landscape 2021-2026 (%) o 7.2 Geographic comparison o Exhibit 44: Chart on Geographic comparison o Exhibit 45: Data Table on Geographic comparison o 7.3 North America - Market size and forecast 2021-2026 o Exhibit 46: Chart on North America - Market size and forecast 2021-2026 ($ billion) o Exhibit 47: Data Table on North America - Market size and forecast 2021-2026 ($ billion) o Exhibit 48: Chart on North America - Year-over-year growth 2021-2026 (%) o Exhibit 49: Data Table on North America - Year-over-year growth 2021-2026 (%) o 7.4 Europe - Market size and forecast 2021-2026 o Exhibit 50: Chart on Europe - Market size and forecast 2021-2026 ($ billion) o Exhibit 51: Data Table on Europe - Market size and forecast 2021-2026 ($ billion) o Exhibit 52: Chart on Europe - Year-over-year growth 2021-2026 (%) o Exhibit 53: Data Table on Europe - Year-over-year growth 2021-2026 (%) o 7.5 APAC - Market size and forecast 2021-2026 o Exhibit 54: Chart on APAC - Market size and forecast 2021-2026 ($ billion) o Exhibit 55: Data Table on APAC - Market size and forecast 2021-2026 ($ billion) o Exhibit 56: Chart on APAC - Year-over-year growth 2021-2026 (%) o Exhibit 57: Data Table on APAC - Year-over-year growth 2021-2026 (%) o 7.6 South America - Market size and forecast 2021-2026 o Exhibit 58: Chart on South America - Market size and forecast 2021-2026 ($ billion) o Exhibit 59: Data Table on South America - Market size and forecast 2021-2026 ($ billion) o Exhibit 60: Chart on South America - Year-over-year growth 2021-2026 (%) o Exhibit 61: Data Table on South America - Year-over-year growth 2021-2026 (%) o 7.7 Middle East and Africa - Market size and forecast 2021-2026 o Exhibit 62: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) o Exhibit 63: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) o Exhibit 64: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%) o Exhibit 65: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%) o 7.8 US - Market size and forecast 2021-2026 o Exhibit 66: Chart on US - Market size and forecast 2021-2026 ($ billion) o Exhibit 67: Data Table on US - Market size and forecast 2021-2026 ($ billion) o Exhibit 68: Chart on US - Year-over-year growth 2021-2026 (%) o Exhibit 69: Data Table on US - Year-over-year growth 2021-2026 (%) o 7.9 UK - Market size and forecast 2021-2026 o Exhibit 70: Chart on UK - Market size and forecast 2021-2026 ($ billion) o Exhibit 71: Data Table on UK - Market size and forecast 2021-2026 ($ billion) o Exhibit 72: Chart on UK - Year-over-year growth 2021-2026 (%) o Exhibit 73: Data Table on UK - Year-over-year growth 2021-2026 (%) o 7.10 India - Market size and forecast 2021-2026 o Exhibit 74: Chart on India - Market size and forecast 2021-2026 ($ billion) o Exhibit 75: Data Table on India - Market size and forecast 2021-2026 ($ billion) o Exhibit 76: Chart on India - Year-over-year growth 2021-2026 (%) o Exhibit 77: Data Table on India - Year-over-year growth 2021-2026 (%) o 7.11 The Philippines - Market size and forecast 2021-2026 o Exhibit 78: Chart on The Philippines - Market size and forecast 2021-2026 ($ billion) o Exhibit 79: Data Table on The Philippines - Market size and forecast 2021-2026 ($ billion) o Exhibit 80: Chart on The Philippines - Year-over-year growth 2021-2026 (%) o Exhibit 81: Data Table on The Philippines - Year-over-year growth 2021-2026 (%) o 7.12 Germany - Market size and forecast 2021-2026 o Exhibit 82: Chart on Germany - Market size and forecast 2021-2026 ($ billion) o Exhibit 83: Data Table on Germany - Market size and forecast 2021-2026 ($ billion) o Exhibit 84: Chart on Germany - Year-over-year growth 2021-2026 (%) o Exhibit 85: Data Table on Germany - Year-over-year growth 2021-2026 (%) o 7.13 Market opportunity By Geographical Landscape o Exhibit 86: Market opportunity By Geographical Landscape ($ billion) • 8 Drivers, Challenges, and Trends o 8.1 Market drivers o 8.2 Market challenges o 8.3 Impact of drivers and challenges o Exhibit 87: Impact of drivers and challenges in 2021 and 2026 o 8.4 Market trends • 9 Vendor Landscape o 9.1 Overview o 9.2 Vendor landscape o Exhibit 88: Overview on Criticality of inputs and Factors of differentiation o 9.3 Landscape disruption o Exhibit 89: Overview on factors of disruption o 9.4 Industry risks o Exhibit 90: Impact of key risks on business • 10 Vendor Analysis o 10.1 Vendors covered o Exhibit 91: Vendors covered o 10.2 Market positioning of vendors o Exhibit 92: Matrix on vendor position and classification o 10.3 Accenture Plc o Exhibit 93: Accenture Plc - Overview o Exhibit 94: Accenture Plc - Business segments o Exhibit 95: Accenture Plc - Key news o Exhibit 96: Accenture Plc - Key offerings o Exhibit 97: Accenture Plc - Segment focus o 10.4 Capgemini Service SAS o Exhibit 98: Capgemini Service SAS - Overview o Exhibit 99: Capgemini Service SAS - Business segments o Exhibit 100: Capgemini Service SAS - Key news o Exhibit 101: Capgemini Service SAS - Key offerings o Exhibit 102: Capgemini Service SAS - Segment focus o 10.5 CGI INC o Exhibit 103: CGI INC - Overview o Exhibit 104: CGI INC - Business segments o Exhibit 105: CGI INC - Key news o Exhibit 106: CGI INC - Key offerings o Exhibit 107: CGI INC - Segment focus o 10.6 Cognizant Technology Solutions Corp. o Exhibit 108: Cognizant Technology Solutions Corp. - Overview o Exhibit 109: Cognizant Technology Solutions Corp. - Business segments o Exhibit 110: Cognizant Technology Solutions Corp. - Key news o Exhibit 111: Cognizant Technology Solutions Corp. - Key offerings o Exhibit 112: Cognizant Technology Solutions Corp. - Segment focus o 10.7 Concentrix Corp. o Exhibit 113: Concentrix Corp. - Overview o Exhibit 114: Concentrix Corp. - Product / Service o Exhibit 115: Concentrix Corp. - Key offerings o 10.8 Infosys Ltd. o Exhibit 116: Infosys Ltd. - Overview o Exhibit 117: Infosys Ltd. - Business segments o Exhibit 118: Infosys Ltd. - Key news o Exhibit 119: Infosys Ltd. - Key offerings o Exhibit 120: Infosys Ltd. - Segment focus o 10.9 International Business Machines Corp. o Exhibit 121: International Business Machines Corp. - Overview o Exhibit 122: International Business Machines Corp. - Business segments o Exhibit 123: International Business Machines Corp. - Key offerings o Exhibit 124: International Business Machines Corp. - Segment focus o 10.10 Tag EServices Pvt. Ltd. o Exhibit 125: Tag EServices Pvt. Ltd. - Overview o Exhibit 126: Tag EServices Pvt. Ltd. - Product / Service o Exhibit 127: Tag EServices Pvt. Ltd. - Key offerings o 10.11 Tata Consultancy Services Ltd. o Exhibit 128: Tata Consultancy Services Ltd. - Overview o Exhibit 129: Tata Consultancy Services Ltd. - Business segments o Exhibit 130: Tata Consultancy Services Ltd. - Key news o Exhibit 131: Tata Consultancy Services Ltd. - Key offerings o Exhibit 132: Tata Consultancy Services Ltd. - Segment focus o 10.12 Wipro Ltd. o Exhibit 133: Wipro Ltd. - Overview o Exhibit 134: Wipro Ltd. - Business segments o Exhibit 135: Wipro Ltd. - Key news o Exhibit 136: Wipro Ltd. - Key offerings o Exhibit 137: Wipro Ltd. - Segment focus • 11 Appendix o 11.1 Scope of the report o 11.2 Inclusions and exclusions checklist o Exhibit 138: Inclusions checklist o Exhibit 139: Exclusions checklist o 11.3 Currency conversion rates for US$ o Exhibit 140: Currency conversion rates for US$ o 11.4 Research methodology o Exhibit 141: Research methodology o Exhibit 142: Validation techniques employed for market sizing o Exhibit 143: Information sources o 11.5 List of abbreviations o Exhibit 144: List of abbreviations Exhibits: Exhibits1: Executive Summary - Chart on Market Overview Exhibits2: Executive Summary - Data Table on Market Overview Exhibits3: Executive Summary - Chart on Global Market Characteristics Exhibits4: Executive Summary - Chart on Market By Geographical Landscape Exhibits5: Executive Summary - Chart on Market Segmentation by Type Exhibits6: Executive Summary - Chart on Incremental Growth Exhibits7: Executive Summary - Data Table on Incremental Growth Exhibits8: Executive Summary - Chart on Vendor Market Positioning Exhibits9: Parent market Exhibits10: Market Characteristics Exhibits11: Offerings of vendors included in the market definition Exhibits12: Market segments Exhibits13: Chart on Global - Market size and forecast 2021-2026 ($ billion) Exhibits14: Data Table on Global - Market size and forecast 2021-2026 ($ billion) Exhibits15: Chart on Global Market: Year-over-year growth 2021-2026 (%) Exhibits16: Data Table on Global Market: Year-over-year growth 2021-2026 (%) Exhibits17: Historic Market Size - US Segment 2021 - 2026 ($ million) Exhibits18: Historic Market Size - UK Segment 2021 - 2026 ($ million) Exhibits19: Historic Market Size - Germany Segment 2021 - 2026 ($ million) Exhibits20: Historic Market Size - Netherland Segment 2021 - 2026 ($ million) Exhibits21: Historic Market Size - France Segment 2021 - 2026 ($ million) Exhibits22: Historic Market Size - Italy Segment 2021 - 2026 ($ million) Exhibits23: Historic Market Size - Australia Segment 2021 - 2026 ($ million) Exhibits24: Historic Market Size - China Segment 2021 - 2026 ($ million) Exhibits25: Historic Market Size - India Segment 2021 - 2026 ($ million) Exhibits26: Historic Market Size - Japan Segment 2021 - 2026 ($ million) Exhibits27: Historic Market Size - Vietnam Segment 2021 - 2026 ($ million) Exhibits28: Historic Market Size - Thailand Segment 2021 - 2026 ($ million) Exhibits29: Historic Market Size - Taiwan Segment 2021 - 2026 ($ million) Exhibits30: Historic Market Size - Korea Segment 2021 - 2026 ($ million) Exhibits31: Historic Market Size - Philippine Segment 2021 - 2026 ($ million) Exhibits32: Five forces analysis - Comparison between2021 and 2026 Exhibits33: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026 Exhibits34: Bargaining power of suppliers - Impact of key factors in 2021 and 2026 Exhibits35: Threat of new entrants - Impact of key factors in 2021 and 2026 Exhibits36: Threat of substitutes - Impact of key factors in 2021 and 2026 Exhibits37: Threat of rivalry - Impact of key factors in 2021 and 2026 Exhibits38: Chart on Market condition - Five forces 2021 and 2026 Exhibits39: Chart on Type - Market share 2021-2026 (%) Exhibits40: Data Table on Type - Market share 2021-2026 (%) Exhibits41: Chart on Comparison by Type Exhibits42: Data Table on Comparison by Type Exhibits43: Chart on IT related BPO - Market size and forecast 2021-2026 ($ billion) Exhibits44: Data Table on IT related BPO - Market size and forecast 2021-2026 ($ billion) Exhibits45: Chart on IT related BPO - Year-over-year growth 2021-2026 (%) Exhibits46: Data Table on IT related BPO - Year-over-year growth 2021-2026 (%) Exhibits47: Chart on Contact centers BPO - Market size and forecast 2021-2026 ($ billion) Exhibits48: Data Table on Contact centers BPO - Market size and forecast 2021-2026 ($ billion) Exhibits49: Chart on Contact centers BPO - Year-over-year growth 2021-2026 (%) Exhibits50: Data Table on Contact centers BPO - Year-over-year growth 2021-2026 (%) Exhibits51: Chart on Others - Market size and forecast 2021-2026 ($ billion) Exhibits52: Data Table on Others - Market size and forecast 2021-2026 ($ billion) Exhibits53: Chart on Others - Year-over-year growth 2021-2026 (%) Exhibits54: Data Table on Others - Year-over-year growth 2021-2026 (%) Exhibits55: Market opportunity by Type ($ billion) Exhibits56: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria Exhibits57: Chart on Market share By Geographical Landscape 2021-2026 (%) Exhibits58: Data Table on Market share By Geographical Landscape 2021-2026 (%) Exhibits59: Chart on Geographic comparison Exhibits60: Data Table on Geographic comparison Exhibits61: Chart on North America - Market size and forecast 2021-2026 ($ billion) Exhibits62: Data Table on North America - Market size and forecast 2021-2026 ($ billion) Exhibits63: Chart on North America - Year-over-year growth 2021-2026 (%) Exhibits64: Data Table on North America - Year-over-year growth 2021-2026 (%) Exhibits65: Chart on Europe - Market size and forecast 2021-2026 ($ billion) Exhibits66: Data Table on Europe - Market size and forecast 2021-2026 ($ billion) Exhibits67: Chart on Europe - Year-over-year growth 2021-2026 (%) Exhibits68: Data Table on Europe - Year-over-year growth 2021-2026 (%) Exhibits69: Chart on APAC - Market size and forecast 2021-2026 ($ billion) Exhibits70: Data Table on APAC - Market size and forecast 2021-2026 ($ billion) Exhibits71: Chart on APAC - Year-over-year growth 2021-2026 (%) Exhibits72: Data Table on APAC - Year-over-year growth 2021-2026 (%) Exhibits73: Chart on South America - Market size and forecast 2021-2026 ($ billion) Exhibits74: Data Table on South America - Market size and forecast 2021-2026 ($ billion) Exhibits75: Chart on South America - Year-over-year growth 2021-2026 (%) Exhibits76: Data Table on South America - Year-over-year growth 2021-2026 (%) Exhibits77: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) Exhibits78: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion) Exhibits79: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%) Exhibits80: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%) Exhibits81: Chart on US - Market size and forecast 2021-2026 ($ billion) Exhibits82: Data Table on US - Market size and forecast 2021-2026 ($ billion) Exhibits83: Chart on US - Year-over-year growth 2021-2026 (%) Exhibits84: Data Table on US - Year-over-year growth 2021-2026 (%) Exhibits85: Chart on UK - Market size and forecast 2021-2026 ($ billion) Exhibits86: Data Table on UK - Market size and forecast 2021-2026 ($ billion) Exhibits87: Chart on UK - Year-over-year growth 2021-2026 (%) Exhibits88: Data Table on UK - Year-over-year growth 2021-2026 (%) Exhibits89: Chart on India - Market size and forecast 2021-2026 ($ billion) Exhibits90: Data Table on India - Market size and forecast 2021-2026 ($ billion) Exhibits91: Chart on India - Year-over-year growth 2021-2026 (%) Exhibits92: Data Table on India - Year-over-year growth 2021-2026 (%) Exhibits93: Chart on The Philippines - Market size and forecast 2021-2026 ($ billion) Exhibits94: Data Table on The Philippines - Market size and forecast 2021-2026 ($ billion) Exhibits95: Chart on The Philippines - Year-over-year growth 2021-2026 (%) Exhibits96: Data Table on The Philippines - Year-over-year growth 2021-2026 (%) Exhibits97: Chart on Germany - Market size and forecast 2021-2026 ($ billion) Exhibits98: Data Table on Germany - Market size and forecast 2021-2026 ($ billion) Exhibits99: Chart on Germany - Year-over-year growth 2021-2026 (%) Exhibits100: Data Table on Germany - Year-over-year growth 2021-2026 (%) Exhibits101: Market opportunity By Geographical Landscape ($ billion) Exhibits102: Impact of drivers and challenges in 2021 and 2026 Exhibits103: Overview on Criticality of inputs and Factors of differentiation Exhibits104: Overview on factors of disruption Exhibits105: Impact of key risks on business Exhibits106: Vendors covered Exhibits107: Matrix on vendor position and classification Exhibits108: Accenture Plc - Overview Exhibits109: Accenture Plc - Business segments Exhibits110: Accenture Plc - Key news Exhibits111: Accenture Plc - Key offerings Exhibits112: Accenture Plc - Segment focus Exhibits113: Capgemini Service SAS - Overview Exhibits114: Capgemini Service SAS - Business segments Exhibits115: Capgemini Service SAS - Key news Exhibits116: Capgemini Service SAS - Key offerings Exhibits117: Capgemini Service SAS - Segment focus Exhibits118: CGI INC - Overview Exhibits119: CGI INC - Business segments Exhibits120: CGI INC - Key news Exhibits121: CGI INC - Key offerings Exhibits122: CGI INC - Segment focus Exhibits123: Cognizant Technology Solutions Corp. - Overview Exhibits124: Cognizant Technology Solutions Corp. - Business segments Exhibits125: Cognizant Technology Solutions Corp. - Key news Exhibits126: Cognizant Technology Solutions Corp. - Key offerings Exhibits127: Cognizant Technology Solutions Corp. - Segment focus Exhibits128: Concentrix Corp. - Overview Exhibits129: Concentrix Corp. - Product / Service Exhibits130: Concentrix Corp. - Key offerings Exhibits131: Infosys Ltd. - Overview Exhibits132: Infosys Ltd. - Business segments Exhibits133: Infosys Ltd. - Key news Exhibits134: Infosys Ltd. - Key offerings Exhibits135: Infosys Ltd. - Segment focus Exhibits136: International Business Machines Corp. - Overview Exhibits137: International Business Machines Corp. - Business segments Exhibits138: International Business Machines Corp. - Key offerings Exhibits139: International Business Machines Corp. - Segment focus Exhibits140: Tag EServices Pvt. Ltd. - Overview Exhibits141: Tag EServices Pvt. Ltd. - Product / Service Exhibits142: Tag EServices Pvt. Ltd. - Key offerings Exhibits143: Tata Consultancy Services Ltd. - Overview Exhibits144: Tata Consultancy Services Ltd. - Business segments Exhibits145: Tata Consultancy Services Ltd. - Key news Exhibits146: Tata Consultancy Services Ltd. - Key offerings Exhibits147: Tata Consultancy Services Ltd. - Segment focus Exhibits148: Wipro Ltd. - Overview Exhibits149: Wipro Ltd. - Business segments Exhibits150: Wipro Ltd. - Key news Exhibits151: Wipro Ltd. - Key offerings Exhibits152: Wipro Ltd. - Segment focus Exhibits153: Inclusions checklist Exhibits154: Exclusions checklist Exhibits155: Currency conversion rates for US$ Exhibits156: Research methodology Exhibits157: Validation techniques employed for market sizing Exhibits158: Information sources Exhibits159: List of abbreviations
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