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欧州のコールセンターアウトソーシング世界市場 2022-2026
Technavioは欧州のコールセンターアウトソーシング市場を監視しており、2022年から2026年の間に37億3000万ドルの成長が見込まれ、予測期間中にCAGR 3.53%で加速しています。当レポートでは、欧州のコールセンターアウトソーシング市場について、市場規模や予測、動向、成長促進要因、課題、ベンダー分析など、約25のベンダーを網羅した包括的な分析結果を提供しています。
このレポートでは、現在の地域別市場シナリオ、最新動向とドライバー、市場全体の環境について最新の分析を行っています。ITおよび通信サービスプロバイダーによるコールセンターのアウトソーシングの増加、コールセンターにおける自動化技術の利用の増加、運営コストの削減への注力などが市場を牽引しています。
欧州のコールセンターアウトソーシング市場の分析には、エンドユーザーセグメントと地理的景観が含まれます。
Technavioの欧州のコールセンターアウトソーシング市場は以下のようにセグメント化されています。
エンドユーザー別
- ITおよびテレコム
- BFSI
- ヘルスケア
- 小売
- その他
地域別状況
- イギリス
- ドイツ
- フランス
- オランダ
- その他の地域
本調査では、音声ボットの出現が、今後数年間の欧州のコールセンターアウトソーシング市場の成長を牽引する主要因の1つであると位置付けています。また、コールセンターにおける分析とAIソリューションの採用の増加とクラウドベースのサービスの進化は、同市場の大きな需要につながると考えられます。
Technavioは、複数のソースからのデータの調査、合成、主要パラメータの分析による総括によって、市場の詳細な姿を提示します。このレポートは欧州のコールセンターアウトソーシング市場を調査し、以下の内容で構成されています。
- 欧州のコールセンターアウトソーシング市場サイジング
- コールセンターアウトソーシング（欧州）市場予測
- コールセンターアウトソーシング（ヨーロッパ）市場の産業分析
Technavioの強力なベンダー分析は、お客様が市場での地位を向上できるように設計されており、これに沿って、本レポートでは、欧州のコールセンターアウトソーシング市場の主要ベンダー数社について詳細な分析を提供しています： Alorica Inc.KGaA、CIENCE Technologies、Computer Generated Solutions Inc、Concentrix Corp、Conduent Inc、CustomerServ Ltd、DATAMARK Inc、Helpware Inc、LimiTless Technology Consultants LLC、Sitel Group、StarTek Inc、Sutherland Global Services Inc、TD SYNNEX Corp、Teleperformance SE、TELUS Corp、Transcom Holding AB、TTEC Holdings Inc、Webhelpなど、欧州の主要ベンダー数社について、詳しい分析結果を掲載しています。また、欧州のコールセンターアウトソーシング市場の分析レポートには、今後の動向と市場成長に影響を与える課題に関する情報も含まれています。これは、企業が今後の成長機会を戦略的に活用できるようにするためです。
本調査は、業界の主要参加者からのインプットを含む、一次情報と二次情報の客観的な組み合わせを使用して実施されました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/call-center-outsourcing-market-in-europe-industry-analysis?v2 をご覧ください。
Technavioは、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数のソースからのデータを調査、合成、総括することで、市場の詳細なイメージを提示します。業界の主要な影響力を持つ人物を特定することで、様々な市場の様相を提示しています。提示されるデータは包括的で信頼性が高く、一次および二次にわたる広範な調査の結果である。Technavioの市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、定性的および定量的調査を用いた詳細なベンダー選定方法および分析を提供します。

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目次

• 1 Executive Summary
o 1.1 Market overview
o Exhibit 01: Executive Summary - Chart on Market Overview
o Exhibit 02: Executive Summary - Data Table on Market Overview
o Exhibit 03: Executive Summary - Chart on Country Market Characteristics
o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
o Exhibit 05: Executive Summary - Chart on Market Segmentation by End-user
o Exhibit 06: Executive Summary - Chart on Incremental Growth
o Exhibit 07: Executive Summary - Data Table on Incremental Growth
o Exhibit 08: Executive Summary - Chart on Vendor Market Positioning
• 2 Market Landscape
o 2.1 Market ecosystem
o Exhibit 09: Parent market
o Exhibit 10: Market Characteristics
• 3 Market Sizing
o 3.1 Market definition
o Exhibit 11: Offerings of vendors included in the market definition
o 3.2 Market segment analysis
o Exhibit 12: Market segments
o 3.3 Market size 2021
o 3.4 Market outlook: Forecast for 2021-2026
o Exhibit 13: Chart on Europe - Market size and forecast 2021-2026 ($ million)
o Exhibit 14: Data Table on Regional - Market size and forecast 2021-2026 ($ million)
o Exhibit 15: Chart on Europe: Year-over-year growth 2021-2026 (%)
o Exhibit 16: Data Table on Regional - Market size and forecast 2021-2026 ($ million)
• 4 Five Forces Analysis
o 4.1 Five forces summary
o Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
o 4.2 Bargaining power of buyers
o Exhibit 18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026
o 4.3 Bargaining power of suppliers
o Exhibit 19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
o 4.4 Threat of new entrants
o Exhibit 20: Threat of new entrants - Impact of key factors in 2021 and 2026
o 4.5 Threat of substitutes
o Exhibit 21: Threat of substitutes - Impact of key factors in 2021 and 2026
o 4.6 Threat of rivalry
o Exhibit 22: Threat of rivalry - Impact of key factors in 2021 and 2026
o 4.7 Market condition
o Exhibit 23: Chart on Market condition - Five forces 2021 and 2026
• 5 Market Segmentation by End-user
o 5.1 Market segments
o Exhibit 24: Chart on End-user - Market share 2021-2026 (%)
o Exhibit 25: Data Table on End-user - Market share 2021-2026 (%)
o 5.2 Comparison by End-user
o Exhibit 26: Chart on Comparison by End-user
o Exhibit 27: Data Table on Comparison by End-user
o 5.3 IT and telecom - Market size and forecast 2021-2026
o Exhibit 28: Chart on IT and telecom - Market size and forecast 2021-2026 ($ million)
o Exhibit 29: Data Table on IT and telecom - Market size and forecast 2021-2026 ($ million)
o Exhibit 30: Chart on IT and telecom - Year-over-year growth 2021-2026 (%)
o Exhibit 31: Data Table on IT and telecom - Year-over-year growth 2021-2026 (%)
o 5.4 BFSI - Market size and forecast 2021-2026
o Exhibit 32: Chart on BFSI - Market size and forecast 2021-2026 ($ million)
o Exhibit 33: Data Table on BFSI - Market size and forecast 2021-2026 ($ million)
o Exhibit 34: Chart on BFSI - Year-over-year growth 2021-2026 (%)
o Exhibit 35: Data Table on BFSI - Year-over-year growth 2021-2026 (%)
o 5.5 Healthcare - Market size and forecast 2021-2026
o Exhibit 36: Chart on Healthcare - Market size and forecast 2021-2026 ($ million)
o Exhibit 37: Data Table on Healthcare - Market size and forecast 2021-2026 ($ million)
o Exhibit 38: Chart on Healthcare - Year-over-year growth 2021-2026 (%)
o Exhibit 39: Data Table on Healthcare - Year-over-year growth 2021-2026 (%)
o 5.6 Retail - Market size and forecast 2021-2026
o Exhibit 40: Chart on Retail - Market size and forecast 2021-2026 ($ million)
o Exhibit 41: Data Table on Retail - Market size and forecast 2021-2026 ($ million)
o Exhibit 42: Chart on Retail - Year-over-year growth 2021-2026 (%)
o Exhibit 43: Data Table on Retail - Year-over-year growth 2021-2026 (%)
o 5.7 Others - Market size and forecast 2021-2026
o Exhibit 44: Chart on Others - Market size and forecast 2021-2026 ($ million)
o Exhibit 45: Data Table on Others - Market size and forecast 2021-2026 ($ million)
o Exhibit 46: Chart on Others - Year-over-year growth 2021-2026 (%)
o Exhibit 47: Data Table on Others - Year-over-year growth 2021-2026 (%)
o 5.8 Market opportunity by End-user
o Exhibit 48: Market opportunity by End-user ($ million)
• 6 Customer Landscape
o 6.1 Customer landscape overview
o Exhibit 49: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 7 Geographic Landscape
o 7.1 Geographic segmentation
o Exhibit 50: Chart on Market share By Geographical Landscape - 2021-2026 (%)
o Exhibit 51: Data Table on Market share By Geographical Landscape - 2021-2026 (%)
o 7.2 Geographic comparison
o Exhibit 52: Chart on Geographic comparison
o Exhibit 53: Data Table on Geographic comparison
o 7.3 UK - Market size and forecast 2021-2026
o Exhibit 54: Chart on UK - Market size and forecast 2021-2026 ($ million)
o Exhibit 55: Data Table on UK - Market size and forecast 2021-2026 ($ million)
o Exhibit 56: Chart on UK - Year-over-year growth 2021-2026 (%)
o Exhibit 57: Data Table on UK - Year-over-year growth 2021-2026 (%)
o 7.4 Germany - Market size and forecast 2021-2026
o Exhibit 58: Chart on Germany - Market size and forecast 2021-2026 ($ million)
o Exhibit 59: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
o Exhibit 60: Chart on Germany - Year-over-year growth 2021-2026 (%)
o Exhibit 61: Data Table on Germany - Year-over-year growth 2021-2026 (%)
o 7.5 France - Market size and forecast 2021-2026
o Exhibit 62: Chart on France - Market size and forecast 2021-2026 ($ million)
o Exhibit 63: Data Table on France - Market size and forecast 2021-2026 ($ million)
o Exhibit 64: Chart on France - Year-over-year growth 2021-2026 (%)
o Exhibit 65: Data Table on France - Year-over-year growth 2021-2026 (%)
o 7.6 The Netherlands - Market size and forecast 2021-2026
o Exhibit 66: Chart on The Netherlands - Market size and forecast 2021-2026 ($ million)
o Exhibit 67: Data Table on The Netherlands - Market size and forecast 2021-2026 ($ million)
o Exhibit 68: Chart on The Netherlands - Year-over-year growth 2021-2026 (%)
o Exhibit 69: Data Table on The Netherlands - Year-over-year growth 2021-2026 (%)
o 7.7 Rest of Europe - Market size and forecast 2021-2026
o Exhibit 70: Chart on Rest of Europe - Market size and forecast 2021-2026 ($ million)
o Exhibit 71: Data Table on Rest of Europe - Market size and forecast 2021-2026 ($ million)
o Exhibit 72: Chart on Rest of Europe - Year-over-year growth 2021-2026 (%)
o Exhibit 73: Data Table on Rest of Europe - Year-over-year growth 2021-2026 (%)
o 7.8 Market opportunity By Geographical Landscape
o Exhibit 74: Market opportunity By Geographical Landscape ($ million)
• 8 Drivers, Challenges, and Trends
o 8.1 Market drivers
o 8.2 Market challenges
o 8.3 Impact of drivers and challenges
o Exhibit 75: Impact of drivers and challenges in 2021 and 2026
o 8.4 Market trends
• 9 Vendor Landscape
o 9.1 Overview
o 9.2 Vendor landscape
o Exhibit 76: Overview on Criticality of inputs and Factors of differentiation
o 9.3 Landscape disruption
o Exhibit 77: Overview on factors of disruption
o 9.4 Industry risks
o Exhibit 78: Impact of key risks on business
• 10 Vendor Analysis
o 10.1 Vendors covered
o Exhibit 79: Vendors covered
o 10.2 Market positioning of vendors
o Exhibit 80: Matrix on vendor position and classification
o 10.3 Alorica Inc.
o Exhibit 81: Alorica Inc. - Overview
o Exhibit 82: Alorica Inc. - Product / Service
o Exhibit 83: Alorica Inc. - Key offerings
o 10.4 Atento SA
o Exhibit 84: Atento SA - Overview
o Exhibit 85: Atento SA - Business segments
o Exhibit 86: Atento SA - Key offerings
o Exhibit 87: Atento SA - Segment focus
o 10.5 Bertelsmann SE and Co. KGaA
o Exhibit 88: Bertelsmann SE and Co. KGaA - Overview
o Exhibit 89: Bertelsmann SE and Co. KGaA - Business segments
o Exhibit 90: Bertelsmann SE and Co. KGaA - Key news
o Exhibit 91: Bertelsmann SE and Co. KGaA - Key offerings
o Exhibit 92: Bertelsmann SE and Co. KGaA - Segment focus
o 10.6 Computer Generated Solutions Inc.
o Exhibit 93: Computer Generated Solutions Inc. - Overview
o Exhibit 94: Computer Generated Solutions Inc. - Product / Service
o Exhibit 95: Computer Generated Solutions Inc. - Key offerings
o 10.7 Concentrix Corp.
o Exhibit 96: Concentrix Corp. - Overview
o Exhibit 97: Concentrix Corp. - Product / Service
o Exhibit 98: Concentrix Corp. - Key offerings
o 10.8 Conduent Inc.
o Exhibit 99: Conduent Inc. - Overview
o Exhibit 100: Conduent Inc. - Business segments
o Exhibit 101: Conduent Inc. - Key news
o Exhibit 102: Conduent Inc. - Key offerings
o Exhibit 103: Conduent Inc. - Segment focus
o 10.9 DATAMARK Inc.
o Exhibit 104: DATAMARK Inc. - Overview
o Exhibit 105: DATAMARK Inc. - Product / Service
o Exhibit 106: DATAMARK Inc. - Key offerings
o 10.10 Sitel Group
o Exhibit 107: Sitel Group - Overview
o Exhibit 108: Sitel Group - Product / Service
o Exhibit 109: Sitel Group - Key offerings
o 10.11 StarTek Inc.
o Exhibit 110: StarTek Inc. - Overview
o Exhibit 111: StarTek Inc. - Business segments
o Exhibit 112: StarTek Inc. - Key offerings
o Exhibit 113: StarTek Inc. - Segment focus
o 10.12 Sutherland Global Services Inc.
o Exhibit 114: Sutherland Global Services Inc. - Overview
o Exhibit 115: Sutherland Global Services Inc. - Product / Service
o Exhibit 116: Sutherland Global Services Inc. - Key offerings
• 11 Appendix
o 11.1 Scope of the report
o 11.2 Inclusions and exclusions checklist
o Exhibit 117: Inclusions checklist
o Exhibit 118: Exclusions checklist
o 11.3 Currency conversion rates for US$
o Exhibit 119: Currency conversion rates for US$
o 11.4 Research methodology
o Exhibit 120: Research methodology
o Exhibit 121: Validation techniques employed for market sizing
o Exhibit 122: Information sources
o 11.5 List of abbreviations
o Exhibit 123: List of abbreviations


Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Country Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits6: Executive Summary - Chart on Incremental Growth
Exhibits7: Executive Summary - Data Table on Incremental Growth
Exhibits8: Executive Summary - Chart on Vendor Market Positioning
Exhibits9: Parent market
Exhibits10: Market Characteristics
Exhibits11: Offerings of vendors included in the market definition
Exhibits12: Market segments
Exhibits13: Chart on Europe - Market size and forecast 2021-2026 ($ million)
Exhibits14: Data Table on Regional - Market size and forecast 2021-2026 ($ million)
Exhibits15: Chart on Europe: Year-over-year growth 2021-2026 (%)
Exhibits16: Data Table on Regional - Market size and forecast 2021-2026 ($ million)
Exhibits17: Five forces analysis - Comparison between 2021 and 2026
Exhibits18: Chart on Bargaining power of buyers - Impact of key factors 2021 and 2026
Exhibits19: Bargaining power of suppliers - Impact of key factors in 2021 and 2026
Exhibits20: Threat of new entrants - Impact of key factors in 2021 and 2026
Exhibits21: Threat of substitutes - Impact of key factors in 2021 and 2026
Exhibits22: Threat of rivalry - Impact of key factors in 2021 and 2026
Exhibits23: Chart on Market condition - Five forces 2021 and 2026
Exhibits24: Chart on End-user - Market share 2021-2026 (%)
Exhibits25: Data Table on End-user - Market share 2021-2026 (%)
Exhibits26: Chart on Comparison by End-user
Exhibits27: Data Table on Comparison by End-user
Exhibits28: Chart on IT and telecom - Market size and forecast 2021-2026 ($ million)
Exhibits29: Data Table on IT and telecom - Market size and forecast 2021-2026 ($ million)
Exhibits30: Chart on IT and telecom - Year-over-year growth 2021-2026 (%)
Exhibits31: Data Table on IT and telecom - Year-over-year growth 2021-2026 (%)
Exhibits32: Chart on BFSI - Market size and forecast 2021-2026 ($ million)
Exhibits33: Data Table on BFSI - Market size and forecast 2021-2026 ($ million)
Exhibits34: Chart on BFSI - Year-over-year growth 2021-2026 (%)
Exhibits35: Data Table on BFSI - Year-over-year growth 2021-2026 (%)
Exhibits36: Chart on Healthcare - Market size and forecast 2021-2026 ($ million)
Exhibits37: Data Table on Healthcare - Market size and forecast 2021-2026 ($ million)
Exhibits38: Chart on Healthcare - Year-over-year growth 2021-2026 (%)
Exhibits39: Data Table on Healthcare - Year-over-year growth 2021-2026 (%)
Exhibits40: Chart on Retail - Market size and forecast 2021-2026 ($ million)
Exhibits41: Data Table on Retail - Market size and forecast 2021-2026 ($ million)
Exhibits42: Chart on Retail - Year-over-year growth 2021-2026 (%)
Exhibits43: Data Table on Retail - Year-over-year growth 2021-2026 (%)
Exhibits44: Chart on Others - Market size and forecast 2021-2026 ($ million)
Exhibits45: Data Table on Others - Market size and forecast 2021-2026 ($ million)
Exhibits46: Chart on Others - Year-over-year growth 2021-2026 (%)
Exhibits47: Data Table on Others - Year-over-year growth 2021-2026 (%)
Exhibits48: Market opportunity by End-user ($ million)
Exhibits49: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits50: Chart on Market share By Geographical Landscape - 2021-2026 (%)
Exhibits51: Data Table on Market share By Geographical Landscape - 2021-2026 (%)
Exhibits52: Chart on Geographic comparison
Exhibits53: Data Table on Geographic comparison
Exhibits54: Chart on UK - Market size and forecast 2021-2026 ($ million)
Exhibits55: Data Table on UK - Market size and forecast 2021-2026 ($ million)
Exhibits56: Chart on UK - Year-over-year growth 2021-2026 (%)
Exhibits57: Data Table on UK - Year-over-year growth 2021-2026 (%)
Exhibits58: Chart on Germany - Market size and forecast 2021-2026 ($ million)
Exhibits59: Data Table on Germany - Market size and forecast 2021-2026 ($ million)
Exhibits60: Chart on Germany - Year-over-year growth 2021-2026 (%)
Exhibits61: Data Table on Germany - Year-over-year growth 2021-2026 (%)
Exhibits62: Chart on France - Market size and forecast 2021-2026 ($ million)
Exhibits63: Data Table on France - Market size and forecast 2021-2026 ($ million)
Exhibits64: Chart on France - Year-over-year growth 2021-2026 (%)
Exhibits65: Data Table on France - Year-over-year growth 2021-2026 (%)
Exhibits66: Chart on The Netherlands - Market size and forecast 2021-2026 ($ million)
Exhibits67: Data Table on The Netherlands - Market size and forecast 2021-2026 ($ million)
Exhibits68: Chart on The Netherlands - Year-over-year growth 2021-2026 (%)
Exhibits69: Data Table on The Netherlands - Year-over-year growth 2021-2026 (%)
Exhibits70: Chart on Rest of Europe - Market size and forecast 2021-2026 ($ million)
Exhibits71: Data Table on Rest of Europe - Market size and forecast 2021-2026 ($ million)
Exhibits72: Chart on Rest of Europe - Year-over-year growth 2021-2026 (%)
Exhibits73: Data Table on Rest of Europe - Year-over-year growth 2021-2026 (%)
Exhibits74: Market opportunity By Geographical Landscape ($ million)
Exhibits75: Impact of drivers and challenges in 2021 and 2026
Exhibits76: Overview on Criticality of inputs and Factors of differentiation
Exhibits77: Overview on factors of disruption
Exhibits78: Impact of key risks on business
Exhibits79: Vendors covered
Exhibits80: Matrix on vendor position and classification
Exhibits81: Alorica Inc. - Overview
Exhibits82: Alorica Inc. - Product / Service
Exhibits83: Alorica Inc. - Key offerings
Exhibits84: Atento SA - Overview
Exhibits85: Atento SA - Business segments
Exhibits86: Atento SA - Key offerings
Exhibits87: Atento SA - Segment focus
Exhibits88: Bertelsmann SE and Co. KGaA - Overview
Exhibits89: Bertelsmann SE and Co. KGaA - Business segments
Exhibits90: Bertelsmann SE and Co. KGaA - Key news
Exhibits91: Bertelsmann SE and Co. KGaA - Key offerings
Exhibits92: Bertelsmann SE and Co. KGaA - Segment focus
Exhibits93: Computer Generated Solutions Inc. - Overview
Exhibits94: Computer Generated Solutions Inc. - Product / Service
Exhibits95: Computer Generated Solutions Inc. - Key offerings
Exhibits96: Concentrix Corp. - Overview
Exhibits97: Concentrix Corp. - Product / Service
Exhibits98: Concentrix Corp. - Key offerings
Exhibits99: Conduent Inc. - Overview
Exhibits100: Conduent Inc. - Business segments
Exhibits101: Conduent Inc. - Key news
Exhibits102: Conduent Inc. - Key offerings
Exhibits103: Conduent Inc. - Segment focus
Exhibits104: DATAMARK Inc. - Overview
Exhibits105: DATAMARK Inc. - Product / Service
Exhibits106: DATAMARK Inc. - Key offerings
Exhibits107: Sitel Group - Overview
Exhibits108: Sitel Group - Product / Service
Exhibits109: Sitel Group - Key offerings
Exhibits110: StarTek Inc. - Overview
Exhibits111: StarTek Inc. - Business segments
Exhibits112: StarTek Inc. - Key offerings
Exhibits113: StarTek Inc. - Segment focus
Exhibits114: Sutherland Global Services Inc. - Overview
Exhibits115: Sutherland Global Services Inc. - Product / Service
Exhibits116: Sutherland Global Services Inc. - Key offerings
Exhibits117: Inclusions checklist
Exhibits118: Exclusions checklist
Exhibits119: Currency conversion rates for US$
Exhibits120: Research methodology
Exhibits121: Validation techniques employed for market sizing
Exhibits122: Information sources
Exhibits123: List of abbreviations