システムインテグレーションサービス市場:サービスタイプ別(インフラストラクチャーインテグレーションサービス、エンタープライズアプリケーションインテグレーションサービス、コンサルティングサービス)、業種別(BFSI、政府・防衛、ヘルスケア)、地域別 - 2028年までの世界予測System Integration Services Market by Service Type (Infrastructure Integration Services, Enterprise Application Integration Services, and Consulting Services), Vertical (BFSI, Government & Defense, and Healthcare) and Region - Global Forecast to 2028 世界のシステムインテグレーション・サービス市場は、2023年の4,830億ドルから2028年には6,656億ドルに成長し、予測期間中の年間平均成長率(CAGR)は6.6%になると予測されている。企業はオンプレミスのソリュー... もっと見る
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サマリー世界のシステムインテグレーション・サービス市場は、2023年の4,830億ドルから2028年には6,656億ドルに成長し、予測期間中の年間平均成長率(CAGR)は6.6%になると予測されている。企業はオンプレミスのソリューションから、モバイルアクセシビリティやその他の直感的なサービスを提供するクラウドベースのシステム統合サービスへと徐々にシフトしている。このモデルの手頃な価格は、あらゆる規模の企業を対象とすることで、特定のデータベース要件に対応している。これらのサービスは通常、低コストのオプションと迅速なサービス展開を提供する。「予測期間中、コンサルティング・サービス分野は大きな成長を遂げる。 エンドユーザーは、ITインフラストラクチャのニーズ、特にシステム統合において、コンサルティングサービスを求めることが多い。コンサルティング会社や専門家は、ITシステム、アプリケーション、テクノロジーを統合することで、まとまりのある効率的なエコシステムを構築しようとする組織に、専門的な専門知識とガイダンスを提供する。これらのコンサルティングサービスは、組織が複雑なシステム統合プロジェクトを効果的に計画、設計、実装、管理できるように支援する。コンサルタントは、利害関係者と緊密に連携し、ビジネス目標、既存のITインフラ、アプリケーション環境、統合ニーズを理解します。コンサルタントは、組織固有の要件、予算、将来の成長計画に基づいて、適切な統合ツール、ミドルウェア、API、その他の技術を選択する支援を行う。コンサルティングサービス分野は、中東や中南米などの発展途上地域で導入が急増し、最も高い成長率を示すと予測されている。システム統合コンサルティング・サービスは、組織が多様なITシステムの統合に伴う複雑さや課題を克服する上で、重要な役割を果たしている。この市場における重要なコンサルティング・サービス・プロバイダーには、アクセンチュア、インフォシス、デロイト、シスコ、HCLTech、IBM、HPEなどがある。 「予測期間中、BFSI業界が最大の市場シェアを占める 銀行・保険業界はデジタル革命の瀬戸際にある。銀行・保険業界はデジタル革命の瀬戸際にある。このような課題には、満足のいく顧客サービスの提供、業務効率の改善、コスト削減、規制への対応などが含まれる。コンサルティング・サービスは、保険ソフトウェア・ソリューションが、強固なセキュリティ、効率的なオペレーション、優れた顧客サービス、ROIの向上をどのように実現できるかを顧客に理解してもらうことができる。BFSI部門は規制が厳しく、データ主導の意思決定のために顧客データに依存しています。データのセキュリティを確保するために、アクセス権管理、認証設定、データ漏洩防止が採用されている。統合されたITサービスにより、データが悪用されることはない。銀行はプライベート・クラウド上でlaaSやPaaSモデルを利用し、カード、資産管理、投資管理などのサービス向けに、デジタルID、行動バイオメトリクス、プッシュ通知、電子財布、QR決済などの機能を提供できる。 「アジア太平洋地域のシステム・インテグレーション・サービス市場が予測期間中に最も高いCAGRで成長する アジア太平洋地域には、中国、日本、インドなど、世界で最も急成長している経済がある。これらの経済圏では企業数が急増しており、システム・インテグレーション・サービスへの需要が高まっている。アジア太平洋電気通信共同体は、ICTと電気通信設備を手ごろな価格で人々に提供し、生産性の向上、効率性の向上、域内諸国におけるデジタルデバイドの解消に関連する問題に取り組む国際組織である。5Gインフラや5Gネットワークの成長は、同地域におけるクラウドサービスやシステム統合の採用を後押しするとみられる。GSMAによると、2025年までに地域全体で4億の5G接続が行われるという。5Gインフラの能力は、クラウドサービス、AI、IoT、ビッグデータ、エッジコンピューティングなどの次世代サービスをサポートすることである。アジア太平洋地域は多様な経済と産業を包含しており、テクノロジー導入の増加がシステムインテグレーション・サービス分野の拡大を牽引している。 アジア太平洋地域の国々は、競争力を強化し業務効率を向上させるため、デジタルトランスフォーメーションを積極的に取り入れている。新しいデジタル技術と既存システムをシームレスに統合するシステム・インテグレーション・サービスの需要は高い。データ・セキュリティとプライバシーに対する懸念が高まる中、企業は強固なサイバーセキュリティ対策を導入し、データ保護規制へのコンプライアンスを確保するため、システム・インテグレーターの支援を求めている。 さらに、当チームは、システムインテグレーションサービス市場で事業を展開する様々な著名企業や組織の最高経営責任者(CEO)、最高マーケティング責任者(CMO)、最高執行責任者(COO)、最高技術責任者(CTO)、副社長(VP)、常務取締役(MD)、ドメイン責任者、技術・イノベーション責任者、関連する主要幹部との詳細なインタビューを実施した。 企業別 - ティア1-20%、ティア2-34%、ティア3-46 職位別 - Cレベル経営幹部-35%、取締役-25%、その他-40 地域別 - 北米-62%、欧州-11%、アジア太平洋地域-22%、その他の地域-5 システム・インテグレーション・サービスのベンダーには、アクセンチュア(アイルランド)、キャップジェミニ(フランス)、シスコ(米国)、HCLTech(インド)、HPE(米国)、IBM(米国)、オラクル(米国)、インフォシス(インド)、アトス(フランス)、マイクロソフト(米国)、デロイト(英国)、TCS(インド)、ウィプロ(インド)、コグニザント(米国)などが含まれる、DXC Technology(米国)、Dell(米国)、富士通(日本)、Aspire Systems(インド)、CGI(カナダ)、Itransition(米国)、Celigo(米国)、3Insys(米国)、Work Horse Integrations(米国)、DocInfusion(インド)、Flowgear(南アフリカ)、Jitterbit(米国)、SnapLogic(米国)、Tray.io(米国)、Workato(米国)である。この調査には、システムインテグレーションサービス市場におけるこれらの主要企業の会社概要、最近の動向、主要市場戦略などの詳細な競合分析が含まれています。 調査対象範囲 本調査は、二次情報源、一次情報源、関係者インタビュー、調査から得られたインプット、洞察、トレンド、出来事を対象としている。二次情報源には、D&B Hoovers、Bloomberg、Factiva、CoinDeskなどのデータベースやリポジトリからの情報が含まれる。私たちは、最高経営責任者(CEO)、最高技術責任者(CTO)、最高執行責任者(COO)、IT担当副社長(VP)、マネージング・ディレクター(MD)などを務めるサプライサイドの業界専門家から入手した一次データを取り寄せました。重要な主要回答者には、アクセンチュア、シスコ、HCLTechなどがいます。また、一次面接では、いくつかの新興企業にも接触しました。さらに、いくつかの政府機関、公的情報源、ウェビナーやセミナーの記録、ジャーナル、カンファレンス、イベントから情報や統計データ、過去のデータを収集しました。 このレポートを購入する理由 本レポートは、システムインテグレーションサービス市場全体とサブセグメントの収益数の最も近い概算に関する情報を提供し、市場リーダー/新規参入者に役立ちます。本レポートは、利害関係者が競争状況を理解し、より良いビジネスの位置付けと適切な市場参入戦略を計画するためのより多くの洞察を得るのに役立ちます。また、本レポートは、関係者が市場の脈動を理解し、主要な市場促進要因、阻害要因、課題、機会に関する情報を提供するのに役立ちます。本レポートでは、市場における企業プロフィールを含む重要なセクションを設けており、製品ポートフォリオの提供や事業戦略などの観点からベンダーを徹底的に評価しています。これにより、市場における主要プレイヤーの現在の地位や、パートナーシップ、契約、提携、M&A、合弁事業、新製品やサービスの発売、事業拡大などの進行中の開発について全体的な見解が得られます。この評価は、主要ベンダーがどのようにサービスの差別化を達成しているかを理解するのに役立ち、バイヤーは、既存のサービスと、この市場で新たに開発されたソリューションに対応するために必要な新しいサービスのニーズギャップ分析を理解することができます。本レポートは、バイヤーがこれらのサービスにおけるバイヤーの発展の主要な成長ドライバーとなっている重要な利点や推進要因を理解するのに役立ちます。 本レポートは、以下のポイントに関する洞察を提供する。 - システムインテグレーションサービス市場の成長に影響を与える主な促進要因(堅牢なITインフラへの需要の高まり、インターネットやIoTの拡大の増加)、阻害要因(規制の増加、プライバシーへの懸念)、機会(AI/MLの実装)、課題(スキルや専門知識の不足、統合の問題)の分析 - 製品開発/イノベーション:システムインテグレーションサービス市場における今後の技術、研究開発活動、新製品・新サービスの発売に関する詳細な洞察 - 市場開発:有利な市場に関する包括的な情報 - 当レポートでは、さまざまな地域のシステムインテグレーションサービス市場を分析しています。 - 市場の多様化:システムインテグレーションサービス市場における新製品&サービス、未開拓の地域、最近の開発、投資に関する詳細情報 - 競合評価:アクセンチュア(アイルランド)、キャップジェミニ(フランス)、シスコ(米国)、HCLTech(インド)、HPE(米国)、IBM(米国)、オラクル(米国)、インフォシス(インド)、アトス(フランス)、マイクロソフト(米国)、デロイト(英国)など、主要企業の市場シェア、成長戦略、サービス内容を詳細に評価、TCS(インド)、Wipro(インド)、Cognizant(米国)、DXC Technology(米国)、Dell(米国)、富士通(日本)、Aspire Systems(インド)、CGI(カナダ)、Itransition(米国)、Celigo(米国)、3Insys(米国)、Work Horse Integrations(米国)、DocInfusion(インド)、Flowgear(南アフリカ)、Jitterbit(米国)、SnapLogic(米国)、Tray.io(米国)、Workato(米国)である。本レポートはまた、関係者がこれらの市場プレーヤーの競合分析を理解するのにも役立つ。 目次1 INTRODUCTION 381.1 STUDY OBJECTIVES 38 1.2 MARKET DEFINITION 38 1.2.1 INCLUSIONS & EXCLUSIONS 39 1.3 MARKET SCOPE 40 1.3.1 MARKET SEGMENTATION 40 1.3.2 REGIONS COVERED 40 1.4 YEARS CONSIDERED 41 1.5 CURRENCY CONSIDERED 41 TABLE 1 USD EXCHANGE RATES, 2017–2022 41 1.6 STAKEHOLDERS 42 2 RESEARCH METHODOLOGY 43 2.1 RESEARCH DATA 43 FIGURE 1 SYSTEM INTEGRATION SERVICES MARKET: RESEARCH DESIGN 44 2.1.1 SECONDARY DATA 44 2.1.1.1 Key data from secondary sources 45 2.1.2 PRIMARY DATA 46 2.1.2.1 Breakup of primary profiles 46 2.1.2.2 Key industry insights 47 2.2 DATA TRIANGULATION 48 FIGURE 2 SYSTEM INTEGRATION SERVICES MARKET: DATA TRIANGULATION 48 2.3 MARKET SIZE ESTIMATION 49 2.3.1 BOTTOM-UP APPROACH 49 FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 50 2.3.2 TOP-DOWN APPROACH 50 FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 50 FIGURE 5 SYSTEM INTEGRATION SERVICES MARKET: RESEARCH FLOW 51 2.3.3 MARKET ESTIMATION APPROACHES 51 FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – SUPPLY-SIDE APPROACH: ILLUSTRATION OF VENDOR REVENUE ESTIMATION 51 FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS 52 FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY – DEMAND-SIDE APPROACH: REVENUE GENERATED FROM DIFFERENT VERTICALS 52 2.4 MARKET FORECAST: FACTOR IMPACT ANALYSIS 53 TABLE 2 FACTOR ANALYSIS 53 2.5 RECESSION IMPACT AND RESEARCH ASSUMPTIONS 54 2.5.1 RECESSION IMPACT 54 2.5.2 RESEARCH ASSUMPTIONS 55 2.6 LIMITATIONS AND RISK ASSESSMENT 57 3 EXECUTIVE SUMMARY 58 TABLE 3 SYSTEM INTEGRATION SERVICES MARKET SIZE AND GROWTH, 2017–2022 (USD MILLION, Y-O-Y %) 58 TABLE 4 SYSTEM INTEGRATION SERVICES MARKET SIZE AND GROWTH, 2023–2028 (USD MILLION, Y-O-Y %) 59 FIGURE 9 GLOBAL SYSTEM INTEGRATION SERVICES MARKET TO WITNESS SIGNIFICANT GROWTH 59 3.1 OVERVIEW OF RECESSION IMPACT 60 FIGURE 10 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE IN 2023 60 FIGURE 11 FASTEST-GROWING SEGMENTS OF SYSTEM INTEGRATION SERVICES MARKET 61 4 PREMIUM INSIGHTS 62 4.1 OPPORTUNITIES FOR COMPANIES IN SYSTEM INTEGRATION SERVICES MARKET 62 FIGURE 12 DEMAND FOR AUTOMATION AND STREAMLINING OF BUSINESS TO DRIVE GROWTH OF SYSTEM INTEGRATION SERVICES MARKET 62 4.2 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023 VS. 2028 62 FIGURE 13 INFRASTRUCTURE INTEGRATION SERVICES SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023 62 4.3 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023 VS. 2028 63 FIGURE 14 BFSI VERTICAL TO HOLD LARGEST MARKET SHARE IN 2023 63 4.4 SYSTEM INTEGRATION SERVICES MARKET: REGIONAL SCENARIO, 2023–2028 63 FIGURE 15 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 63 5 MARKET OVERVIEW 64 5.1 INTRODUCTION 64 5.2 MARKET DYNAMICS 64 FIGURE 16 SYSTEM INTEGRATION SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 65 5.2.1 DRIVERS 65 5.2.1.1 Rising demand for robust and efficient IT infrastructure 65 5.2.1.2 Increasing internet ubiquity and IoT expansion 66 5.2.1.3 Demand for tailor-made system integration services 66 5.2.1.4 Cost and risk reduction 66 5.2.2 RESTRAINTS 66 5.2.2.1 Increase in regulations and compliances 66 5.2.2.2 Concerns associated with privacy and data security 67 5.2.3 OPPORTUNITIES 67 5.2.3.1 Implementation of AI and ML in system integration 67 FIGURE 17 GLOBAL AI ADOPTION RATES, BY KEY COUNTRY/REGION, 2022 68 5.2.3.2 Increase in dependency of SMEs on system integration services 68 5.2.3.3 Growing demand for system integrators 68 5.2.4 CHALLENGES 69 5.2.4.1 Lack of technical knowledge and expertise 69 5.2.4.2 Integration issues of legacy infrastructure and complex & diverse IT networks 69 5.3 CASE STUDY ANALYSIS 69 5.3.1 CASE STUDY 1: DIR MANAGED STATE’S CENTRALIZED IT INFRASTRUCTURE, INCLUDING DATA CENTER, NETWORKING, WEB SERVICES, AND SECURITY 69 5.3.2 CASE STUDY 2: BY APPLYING SAP CONNECTOR AND MANY MORE SOLUTIONS, LICENSING COST WAS DECREASED 70 5.3.3 CASE STUDY 3: “GUIDED TOURS” WERE DEVELOPED TO MAKE EASY TRANSITION FOR END USERS TO SERVICENOW PLATFORM 71 5.3.4 CASE STUDY 4: ATOS DESIGNED FULLY INTEGRATED SAP SOLUTION FOR CLUB 71 5.3.5 CASE STUDY 5: TWO OPERATIONS OPERATED WITH MORE EFFICIENCY DUE TO HMLR’S INTEGRATION OF ITS HCM AND PAYROLL PLATFORMS 72 5.4 ECOSYSTEM 73 FIGURE 18 SYSTEM INTEGRATION SERVICES MARKET: ECOSYSTEM 73 TABLE 5 SYSTEM INTEGRATION SERVICES MARKET: COMPANIES AND THEIR ROLE IN ECOSYSTEM 74 5.5 VALUE CHAIN ANALYSIS 75 FIGURE 19 SYSTEM INTEGRATION SERVICES MARKET: VALUE CHAIN 75 5.6 TECHNOLOGICAL ANALYSIS 77 5.6.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 77 5.6.2 BIG DATA 77 5.6.3 INTERNET OF THINGS 78 5.6.4 CLOUD 78 5.7 PATENT ANALYSIS 79 FIGURE 20 NUMBER OF PATENT DOCUMENTS PUBLISHED DURING 2012–2022 79 FIGURE 21 TOP FIVE PATENT OWNERS (GLOBAL) 79 TABLE 6 TOP 10 PATENT APPLICANTS 80 5.8 PRICING ANALYSIS 80 TABLE 7 PRICING ANALYSIS OF SYSTEM INTEGRATION SERVICES 81 5.8.1 AVERAGE SELLING PRICE TREND 81 5.9 PORTER’S FIVE FORCES ANALYSIS 82 FIGURE 22 SYSTEM INTEGRATION SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 83 TABLE 8 SYSTEM INTEGRATION SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 83 5.9.1 THREAT OF NEW ENTRANTS 84 5.9.2 THREAT OF SUBSTITUTES 84 5.9.3 BARGAINING POWER OF SUPPLIERS 84 5.9.4 BARGAINING POWER OF BUYERS 84 5.9.5 INTENSITY OF COMPETITIVE RIVALRY 84 5.10 KEY STAKEHOLDERS AND BUYING CRITERIA 85 5.10.1 KEY STAKEHOLDERS IN BUYING PROCESS 85 FIGURE 23 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS 85 TABLE 9 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS 85 5.10.2 BUYING CRITERIA 86 FIGURE 24 KEY BUYING CRITERIA FOR TOP THREE END USERS 86 TABLE 10 KEY BUYING CRITERIA FOR TOP THREE END USERS 86 5.11 REGULATORY LANDSCAPE 87 5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 87 5.11.2 NORTH AMERICA 87 5.11.3 EUROPE 88 5.11.4 ASIA PACIFIC 88 5.11.5 MIDDLE EAST & AFRICA 89 5.11.6 LATIN AMERICA 89 5.11.7 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 90 5.11.8 GENERAL DATA PROTECTION REGULATION 90 5.11.9 SEC RULE 17A-4 90 5.11.10 ISO/IEC 27001 90 5.11.11 SYSTEM AND ORGANIZATION CONTROLS 2 TYPE II COMPLIANCE 90 5.11.12 FINANCIAL INDUSTRY REGULATORY AUTHORITY 90 5.11.13 FREEDOM OF INFORMATION ACT 91 5.11.14 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 91 5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS 91 FIGURE 25 SYSTEM INTEGRATION SERVICES MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 91 5.13 KEY CONFERENCES AND EVENTS IN 2023 93 TABLE 11 SYSTEM INTEGRATION SERVICES MARKET: DETAILED LIST OF CONFERENCES AND EVENTS 93 5.14 SYSTEM INTEGRATION SERVICES MARKET: BUSINESS MODEL ANALYSIS 94 FIGURE 26 SYSTEM INTEGRATION SERVICES MARKET: BUSINESS MODELS 94 5.14.1 SUBSCRIPTION-BASED BUSINESS MODEL 94 5.14.2 PROJECT-BASED BUSINESS MODEL 95 5.14.3 VALUE-BASED BUSINESS MODEL 95 5.15 IMPACT OF GENERATIVE AI: SYSTEM INTEGRATION SERVICES MARKET 96 5.15.1 PROFESSIONAL SERVICES: GENERATIVE AI 96 5.15.2 SYSTEM INTEGRATION SERVICES: GENERATIVE AI 96 5.15.3 OPPORTUNITIES 96 5.15.3.1 Increasing demand for automated data generation 97 5.15.3.2 Automatic code generation 97 5.15.3.3 Low-code/No-code development 97 5.15.3.4 Security product integration 97 5.15.3.5 Predictive integration 97 5.15.3.6 Demand for efficient prototyping and testing 98 5.15.3.7 Real-time adaptability and self-healing 98 5.15.3.8 Generative AI consulting 98 5.15.4 CHALLENGES 98 5.15.4.1 Lack of expertise and training 98 5.15.4.2 Privacy and security concerns 98 5.15.4.3 Legal issues 98 5.15.4.4 Dependency on training data 98 6 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE 99 6.1 INTRODUCTION 100 FIGURE 27 INFRASTRUCTURE INTEGRATION SERVICES SEGMENT TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 100 TABLE 12 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 100 TABLE 13 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 101 6.2 INFRASTRUCTURE INTEGRATION SERVICES 101 6.2.1 INFRASTRUCTURE INTEGRATION SERVICES TO ENSURE THAT ORGANIZATIONS’ IT RESOURCES WORK SEAMLESSLY 101 6.2.2 INFRASTRUCTURE INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 102 TABLE 14 INFRASTRUCTURE INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 102 TABLE 15 INFRASTRUCTURE INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 102 6.3 ENTERPRISE APPLICATION INTEGRATION SERVICES 103 6.3.1 NEED FOR COHESIVE COMMUNICATION AND COLLABORATION BETWEEN SOFTWARE APPLICATIONS TO DRIVE SEGMENT 103 6.3.2 ENTERPRISE APPLICATION INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 103 TABLE 16 ENTERPRISE APPLICATION INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 104 TABLE 17 ENTERPRISE APPLICATION INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 104 6.4 CONSULTING SERVICES 104 6.4.1 ORGANIZATIONS SEEK EXPERT GUIDANCE AND SUPPORT TO INTEGRATE IT SYSTEMS AND APPLICATIONS 104 6.4.2 CONSULTING SERVICES: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 105 TABLE 18 CONSULTING SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 105 TABLE 19 CONSULTING SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 105 7 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL 106 7.1 INTRODUCTION 107 FIGURE 28 BFSI VERTICAL TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 107 TABLE 20 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 107 TABLE 21 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 108 7.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 108 7.2.1 RISING NEED FOR DIGITAL TRANSFORMATION AND IMPROVED CUSTOMER EXPERIENCE TO DRIVE GROWTH OF BFSI SEGMENT 108 7.2.2 BFSI: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 109 TABLE 22 BFSI: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 109 TABLE 23 BFSI: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 110 7.3 RETAIL & ECOMMERCE 110 7.3.1 RISING USE OF TECHNOLOGY IN RETAIL AND ECOMMERCE TO ADDRESS MARKET VOLATILITY 110 7.3.2 RETAIL & ECOMMERCE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 110 TABLE 24 RETAIL & ECOMMERCE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 111 TABLE 25 RETAIL & ECOMMERCE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 111 7.4 IT & TELECOMMUNICATIONS 111 7.4.1 GROWING TRENDS IN MOBILE DATA CONSUMPTION AND INCREASED USAGE OF SMARTPHONES AND TABLETS WORLDWIDE TO DRIVE MARKET 111 7.4.2 IT & TELECOMMUNICATIONS: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 112 TABLE 26 IT & TELECOMMUNICATIONS: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 112 TABLE 27 IT & TELECOMMUNICATIONS: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 113 7.5 GOVERNMENT & DEFENSE 113 7.5.1 RISING DEMAND FOR TRANSFORMATION OF GOVERNMENT INFRASTRUCTURE TO DRIVE MARKET GROWTH 113 7.5.2 GOVERNMENT & DEFENSE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 113 TABLE 28 GOVERNMENT & DEFENSE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 114 TABLE 29 GOVERNMENT & DEFENSE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 114 7.6 HEALTHCARE 115 7.6.1 DEMAND FOR MANAGING MEDICATIONS AND SUPPLIES, ENGAGING PATIENTS, AND HOSTING WEBSITES TO DRIVE MARKET GROWTH 115 7.6.2 HEALTHCARE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 115 TABLE 30 HEALTHCARE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 116 TABLE 31 HEALTHCARE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 116 7.7 MANUFACTURING 116 7.7.1 DEMAND FOR CONNECTING AND COORDINATING VARIOUS MANUFACTURING SYSTEMS, PROCESSES, TECHNOLOGIES, AND DATA SOURCES TO OPTIMIZE PRODUCTION 116 7.7.2 MANUFACTURING: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 117 TABLE 32 MANUFACTURING: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 117 TABLE 33 MANUFACTURING: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 118 7.8 OTHER VERTICALS 118 7.8.1 OTHER VERTICALS: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 118 TABLE 34 OTHER VERTICALS: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 119 TABLE 35 OTHER VERTICALS: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 119 8 SYSTEM INTEGRATION SERVICES MARKET, BY REGION 120 8.1 INTRODUCTION 121 FIGURE 29 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 121 TABLE 36 SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 121 TABLE 37 SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 122 8.2 NORTH AMERICA 122 8.2.1 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 122 8.2.2 NORTH AMERICA: RECESSION IMPACT 123 8.2.3 NORTH AMERICA: REGULATORY LANDSCAPE 123 8.2.3.1 US SECURITIES AND EXCHANGE COMMISSION 124 8.2.3.2 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 124 8.2.3.3 CALIFORNIA CONSUMER PRIVACY ACT 124 8.2.3.4 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 125 8.2.3.5 SARBANES-OXLEY ACT OF 2002 125 FIGURE 30 NORTH AMERICA: MARKET SNAPSHOT 126 TABLE 38 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 126 TABLE 39 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 127 TABLE 40 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 127 TABLE 41 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 127 TABLE 42 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 128 TABLE 43 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 128 8.2.4 US 128 8.2.4.1 Presence of several system integration service providers in US to drive market 128 TABLE 44 US: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 129 TABLE 45 US: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 129 TABLE 46 US: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 129 TABLE 47 US: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 130 8.2.5 CANADA 130 8.2.5.1 Canada's robust IT infrastructure and increasing adoption of advanced technologies to contribute to market growth 130 TABLE 48 CANADA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 130 TABLE 49 CANADA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 131 TABLE 50 CANADA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 131 TABLE 51 CANADA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 131 8.3 EUROPE 132 8.3.1 EUROPE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 132 8.3.2 EUROPE: RECESSION IMPACT 132 8.3.3 EUROPE: REGULATORY LANDSCAPE 133 8.3.3.1 General data protection regulation 133 8.3.3.2 European cybersecurity act 133 TABLE 52 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 134 TABLE 53 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 134 TABLE 54 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 134 TABLE 55 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 135 TABLE 56 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 135 TABLE 57 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 135 8.3.4 UK 136 8.3.4.1 UK's advanced technological infrastructure and widespread adoption of digital technologies to contribute to market growth 136 TABLE 58 UK: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 136 TABLE 59 UK: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 136 TABLE 60 UK: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 137 TABLE 61 UK: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 137 8.3.5 GERMANY 137 8.3.5.1 Increasing digitalization to fuel growth of system integration services in Germany 137 TABLE 62 GERMANY: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 138 TABLE 63 GERMANY: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 138 TABLE 64 GERMANY: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 139 TABLE 65 GERMANY: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 139 8.3.6 FRANCE 139 8.3.6.1 Government initiatives in France to support adoption of cloud technologies 139 TABLE 66 FRANCE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 140 TABLE 67 FRANCE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 140 TABLE 68 FRANCE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 140 TABLE 69 FRANCE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 141 8.3.7 REST OF EUROPE 141 TABLE 70 REST OF EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 141 TABLE 71 REST OF EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 142 TABLE 72 REST OF EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 142 TABLE 73 REST OF EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 142 8.4 ASIA PACIFIC 143 8.4.1 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 143 8.4.2 ASIA PACIFIC: RECESSION IMPACT 144 8.4.3 ASIA PACIFIC: REGULATORY LANDSCAPE 144 8.4.3.1 Personal data protection act 145 8.4.3.2 Singapore standard SS 564 145 8.4.3.3 Internet data center in China 145 FIGURE 31 ASIA PACIFIC: REGIONAL SNAPSHOT 146 TABLE 74 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 146 TABLE 75 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 147 TABLE 76 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 147 TABLE 77 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 147 TABLE 78 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 148 TABLE 79 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 148 8.4.4 CHINA 148 8.4.4.1 Increasing digital transformation to fuel market growth in China 148 TABLE 80 CHINA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 149 TABLE 81 CHINA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 149 TABLE 82 CHINA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 149 TABLE 83 CHINA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 150 8.4.5 JAPAN 150 8.4.5.1 Rising demand for system integration services in Japan to drive market 150 TABLE 84 JAPAN: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 151 TABLE 85 JAPAN: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 151 TABLE 86 JAPAN: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 151 TABLE 87 JAPAN: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 152 8.4.6 INDIA 152 8.4.6.1 Rapid increase in SMEs adopting integration services in India to drive market growth 152 TABLE 88 INDIA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 153 TABLE 89 INDIA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 153 TABLE 90 INDIA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 153 TABLE 91 INDIA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 154 8.4.7 REST OF ASIA PACIFIC 154 TABLE 92 REST OF ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 155 TABLE 93 REST OF ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 155 TABLE 94 REST OF ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 155 TABLE 95 REST OF ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 156 8.5 MIDDLE EAST & AFRICA 156 8.5.1 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 157 8.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 157 8.5.3 MIDDLE EAST & AFRICA: REGULATORY LANDSCAPE 158 8.5.3.1 PERSONAL DATA PROTECTION LAW 158 8.5.3.2 CLOUD COMPUTING REGULATORY FRAMEWORK 158 TABLE 96 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 158 TABLE 97 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 158 TABLE 98 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 159 TABLE 99 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 159 TABLE 100 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 159 TABLE 101 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 160 8.5.4 KINGDOM OF SAUDI ARABIA 160 8.5.4.1 Strong presence of global and local system integration service vendors in Saudi Arabia to drive market 160 TABLE 102 KSA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 160 TABLE 103 KSA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 161 TABLE 104 KSA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 161 TABLE 105 KSA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 161 8.5.5 UNITED ARAB EMIRATES (UAE) 162 8.5.5.1 Government initiatives in UAE to present opportunities for adoption of system integration services 162 TABLE 106 UAE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 162 TABLE 107 UAE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 162 TABLE 108 UAE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 163 TABLE 109 UAE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 163 8.5.6 SOUTH AFRICA 164 8.5.6.1 IT services industry to experience growth in South Africa, with system integration services being critical component of this expansion 164 TABLE 110 SOUTH AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 164 TABLE 111 SOUTH AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 164 TABLE 112 SOUTH AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 165 TABLE 113 SOUTH AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 165 8.5.7 REST OF MIDDLE EAST & AFRICA 165 TABLE 114 REST OF MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 166 TABLE 115 REST OF MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 166 TABLE 116 REST OF MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 166 TABLE 117 REST OF MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 167 8.6 LATIN AMERICA 167 8.6.1 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 167 8.6.2 LATIN AMERICA: RECESSION IMPACT 168 8.6.3 LATIN AMERICA: REGULATORY LANDSCAPE 168 8.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS 168 TABLE 118 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 169 TABLE 119 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 169 TABLE 120 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 169 TABLE 121 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 170 TABLE 122 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 170 TABLE 123 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 170 8.6.5 BRAZIL 171 8.6.5.1 Presence of major system integration services players in Brazil to accelerate market growth 171 TABLE 124 BRAZIL: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 171 TABLE 125 BRAZIL: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 171 TABLE 126 BRAZIL: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 172 TABLE 127 BRAZIL: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 172 8.6.6 MEXICO 173 8.6.6.1 Mexico’s active adoption of digital transformation and technological advancements to drive market growth 173 TABLE 128 MEXICO: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 173 TABLE 129 MEXICO: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 173 TABLE 130 MEXICO: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 174 TABLE 131 MEXICO: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 174 8.6.7 REST OF LATIN AMERICA 174 TABLE 132 REST OF LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 175 TABLE 133 REST OF LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 175 TABLE 134 REST OF LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 176 TABLE 135 REST OF LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 176 9 COMPETITIVE LANDSCAPE 177 9.1 OVERVIEW 177 9.2 STRATEGIES ADOPTED BY KEY PLAYERS/RIGHT TO WIN 177 TABLE 136 OVERVIEW OF STRATEGIES ADOPTED BY KEY SYSTEM INTEGRATION SERVICE VENDORS 177 9.3 HISTORICAL REVENUE ANALYSIS 180 FIGURE 32 HISTORICAL FIVE-YEAR SEGMENTAL REVENUE ANALYSIS OF KEY SYSTEM INTEGRATION SERVICE PROVIDERS 180 9.4 MARKET SHARE ANALYSIS 180 FIGURE 33 MARKET SHARE ANALYSIS, 2022 181 TABLE 137 SYSTEM INTEGRATION SERVICES MARKET: DEGREE OF COMPETITION 182 9.5 MARKET RANKING OF KEY PLAYERS 182 FIGURE 34 MARKET RANKING OF KEY SYSTEM INTEGRATION SERVICE PLAYERS, 2022 182 9.6 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE 183 TABLE 138 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE 183 9.7 GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS 184 FIGURE 35 SYSTEM INTEGRATION SERVICES MARKET: GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS 185 9.8 COMPETITIVE BENCHMARKING FOR KEY PLAYERS 185 9.8.1 EVALUATION CRITERIA FOR KEY COMPANIES 185 TABLE 139 COMPANY FOOTPRINT, BY REGION 185 TABLE 140 COMPANY FOOTPRINT, BY SERVICE TYPE 186 TABLE 141 COMPANY FOOTPRINT, BY VERTICAL 186 9.9 COMPANY EVALUATION QUADRANT FOR KEY PLAYERS, 2022 187 FIGURE 36 COMPANY EVALUATION QUADRANT FOR KEY PLAYERS: CRITERIA WEIGHTAGE 187 9.9.1 STARS 188 9.9.2 EMERGING LEADERS 188 9.9.3 PERVASIVE PLAYERS 188 9.9.4 PARTICIPANTS 188 FIGURE 37 COMPANY EVALUATION QUADRANT FOR KEY PLAYERS, 2022 189 9.10 COMPANY EVALUATION QUADRANT FOR STARTUPS/SMES, 2022 189 FIGURE 38 COMPANY EVALUATION QUADRANT FOR SMES/STARTUPS: CRITERIA WEIGHTAGE 190 9.10.1 PROGRESSIVE COMPANIES 190 9.10.2 RESPONSIVE COMPANIES 190 9.10.3 DYNAMIC COMPANIES 190 9.10.4 STARTING BLOCKS 191 FIGURE 39 COMPANY EVALUATION QUADRANT FOR STARTUPS/SMES, 2022 191 9.11 COMPETITIVE BENCHMARKING FOR STARTUPS/SMES 192 9.11.1 EVALUATION CRITERIA FOR STARTUPS/SMES 192 TABLE 142 DETAILED LIST OF KEY STARTUPS/SMES 192 TABLE 143 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY REGION 192 TABLE 144 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY SERVICE TYPE 193 TABLE 145 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY VERTICAL 193 9.12 VALUATION AND FINANCIAL METRICS OF SYSTEM INTEGRATION SERVICE VENDORS 194 FIGURE 40 FINANCIAL METRICS OF SYSTEM INTEGRATION SERVICE VENDORS 194 9.13 COMPETITIVE SCENARIO 194 9.13.1 PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 194 TABLE 146 SYSTEM INTEGRATION SERVICES MARKET: PRODUCT LAUNCHES 194 9.13.2 DEALS 198 TABLE 147 SYSTEM INTEGRATION SERVICES MARKET: DEALS 199 10 COMPANY PROFILES 208 10.1 INTRODUCTION 208 (Business Overview, Products/Solutions/Services Offered, Recent Developments, MnM view (Key strengths/Right to win, Strategic choices made, Weakness/competitive threats)* 10.2 KEY PLAYERS 208 10.2.1 ACCENTURE 208 TABLE 148 ACCENTURE: BUSINESS OVERVIEW 208 FIGURE 41 ACCENTURE: COMPANY SNAPSHOT 209 TABLE 149 ACCENTURE: SOLUTIONS/SERVICES/PLATFORMS OFFERED 209 TABLE 150 ACCENTURE: PRODUCT LAUNCHES AND ENHANCEMENTS 210 TABLE 151 ACCENTURE: DEALS 210 10.2.2 CAPGEMINI 212 TABLE 152 CAPGEMINI: BUSINESS OVERVIEW 212 FIGURE 42 CAPGEMINI: COMPANY SNAPSHOT 213 TABLE 153 CAPGEMINI: SOLUTIONS/SERVICES/PLATFORMS OFFERED 213 TABLE 154 CAPGEMINI: DEALS 214 10.2.3 CISCO 216 TABLE 155 CISCO: BUSINESS OVERVIEW 216 FIGURE 43 CISCO: COMPANY SNAPSHOT 217 TABLE 156 CISCO: SOLUTIONS/SERVICES/PLATFORMS OFFERED 217 TABLE 157 CISCO: PRODUCT LAUNCHES AND ENHANCEMENTS 218 TABLE 158 CISCO: DEALS 219 10.2.4 HCLTECH 221 TABLE 159 HCLTECH: BUSINESS OVERVIEW 221 FIGURE 44 HCLTECH: COMPANY SNAPSHOT 222 TABLE 160 HCLTECH: SOLUTIONS/SERVICES/PLATFORMS OFFERED 222 TABLE 161 HCLTECH: PRODUCT LAUNCHES AND ENHANCEMENTS 223 TABLE 162 HCLTECH: DEALS 224 TABLE 163 HCLTECH: OTHERS 225 10.2.5 HPE 227 TABLE 164 HPE: BUSINESS OVERVIEW 227 FIGURE 45 HPE: COMPANY SNAPSHOT 228 TABLE 165 HPE: SOLUTIONS/SERVICES/PLATFORMS OFFERED 228 TABLE 166 HPE: PRODUCT LAUNCHES AND ENHANCEMENTS 229 TABLE 167 HPE: DEALS 230 10.2.6 IBM 232 TABLE 168 IBM: BUSINESS OVERVIEW 232 FIGURE 46 IBM: COMPANY SNAPSHOT 233 TABLE 169 IBM: SOLUTIONS/SERVICES/PLATFORMS OFFERED 233 TABLE 170 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS 234 TABLE 171 IBM: DEALS 235 10.2.7 INFOSYS 236 TABLE 172 INFOSYS: BUSINESS OVERVIEW 236 FIGURE 47 INFOSYS: COMPANY SNAPSHOT 237 TABLE 173 INFOSYS: SOLUTIONS/SERVICES/PLATFORMS OFFERED 237 TABLE 174 INFOSYS: DEALS 239 10.2.8 ORACLE 240 TABLE 175 ORACLE: BUSINESS OVERVIEW 240 FIGURE 48 ORACLE: COMPANY SNAPSHOT 241 TABLE 176 ORACLE: SOLUTIONS/SERVICES/PLATFORMS OFFERED 241 TABLE 177 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS 242 TABLE 178 ORACLE: DEALS 243 10.2.9 ATOS 244 TABLE 179 ATOS: BUSINESS OVERVIEW 244 FIGURE 49 ATOS: COMPANY SNAPSHOT 244 TABLE 180 ATOS: SOLUTIONS/SERVICES/PLATFORMS OFFERED 245 TABLE 181 ATOS: PRODUCT LAUNCHES AND ENHANCEMENTS 245 TABLE 182 ATOS: DEALS 246 TABLE 183 ATOS: OTHERS 246 10.2.10 MICROSOFT 247 TABLE 184 MICROSOFT: BUSINESS OVERVIEW 247 FIGURE 50 MICROSOFT: COMPANY SNAPSHOT 248 TABLE 185 MICROSOFT: SOLUTIONS/SERVICES/PLATFORMS OFFERED 248 TABLE 186 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS 249 TABLE 187 MICROSOFT: DEALS 250 10.2.11 DELOITTE 251 TABLE 188 DELOITTE: BUSINESS OVERVIEW 251 FIGURE 51 DELOITTE: COMPANY SNAPSHOT 252 TABLE 189 DELOITTE: SOLUTIONS/SERVICES/PLATFORMS OFFERED 252 TABLE 190 DELOITTE: PRODUCT LAUNCHES AND ENHANCEMENTS 253 TABLE 191 DELOITTE: DEALS 253 10.2.12 TCS 254 TABLE 192 TCS: BUSINESS OVERVIEW 254 FIGURE 52 TCS: COMPANY SNAPSHOT 255 TABLE 193 TCS: SOLUTIONS/SERVICES/PLATFORMS OFFERED 255 TABLE 194 TCS: PRODUCT LAUNCHES AND ENHANCEMENTS 256 TABLE 195 TCS: DEALS 256 10.2.13 WIPRO 257 TABLE 196 WIPRO: BUSINESS OVERVIEW 258 FIGURE 53 WIPRO: COMPANY SNAPSHOT 258 TABLE 197 WIPRO: SOLUTIONS/SERVICES/PLATFORMS OFFERED 258 TABLE 198 WIPRO: PRODUCT LAUNCHES AND ENHANCEMENTS 259 TABLE 199 WIPRO: DEALS 260 10.2.14 COGNIZANT 261 TABLE 200 COGNIZANT: BUSINESS OVERVIEW 261 FIGURE 54 COGNIZANT: COMPANY SNAPSHOT 261 TABLE 201 COGNIZANT: SOLUTIONS/SERVICES/PLATFORMS OFFERED 262 TABLE 202 COGNIZANT: DEALS 262 10.2.15 DXC TECHNOLOGY 264 TABLE 203 DXC TECHNOLOGY: BUSINESS OVERVIEW 264 FIGURE 55 DXC TECHNOLOGY: COMPANY SNAPSHOT 265 TABLE 204 DXC TECHNOLOGY: SOLUTIONS/SERVICES/PLATFORMS OFFERED 265 TABLE 205 DXC TECHNOLOGY: PRODUCT LAUNCHES AND ENHANCEMENTS 266 TABLE 206 DXC TECHNOLOGY: DEALS 266 10.3 OTHER COMPANIES 267 10.3.1 DELL 267 10.3.2 FUJITSU 268 10.3.3 ASPIRE SYSTEMS 269 10.3.4 CGI 270 10.3.5 ITRANSITION 271 10.3.6 CELIGO 272 10.3.7 3INSYS 273 10.3.8 WORK HORSE INTEGRATIONS 274 10.3.9 DOCINFUSION 275 10.3.10 FLOWGEAR 276 10.3.11 JITTERBIT 277 10.3.12 SNAPLOGIC 278 10.3.13 TRAY.IO 279 10.3.14 WORKATO 280
SummaryThe global system integration services market is expected to grow from 483.0 Billion in 2023 to USD 665.6 Billion by 2028 at a Compound Annual Growth Rate (CAGR) of 6.6% during the forecast period. Companies are gradually shifting away from on-premises solutions towards cloud-based system integration services that provide mobile accessibility and other intuitive services. The model’s affordability addresses specific database requirements by targeting businesses of all sizes. These services typically offer low-cost options and rapid service deployment. Table of Contents1 INTRODUCTION 381.1 STUDY OBJECTIVES 38 1.2 MARKET DEFINITION 38 1.2.1 INCLUSIONS & EXCLUSIONS 39 1.3 MARKET SCOPE 40 1.3.1 MARKET SEGMENTATION 40 1.3.2 REGIONS COVERED 40 1.4 YEARS CONSIDERED 41 1.5 CURRENCY CONSIDERED 41 TABLE 1 USD EXCHANGE RATES, 2017–2022 41 1.6 STAKEHOLDERS 42 2 RESEARCH METHODOLOGY 43 2.1 RESEARCH DATA 43 FIGURE 1 SYSTEM INTEGRATION SERVICES MARKET: RESEARCH DESIGN 44 2.1.1 SECONDARY DATA 44 2.1.1.1 Key data from secondary sources 45 2.1.2 PRIMARY DATA 46 2.1.2.1 Breakup of primary profiles 46 2.1.2.2 Key industry insights 47 2.2 DATA TRIANGULATION 48 FIGURE 2 SYSTEM INTEGRATION SERVICES MARKET: DATA TRIANGULATION 48 2.3 MARKET SIZE ESTIMATION 49 2.3.1 BOTTOM-UP APPROACH 49 FIGURE 3 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 50 2.3.2 TOP-DOWN APPROACH 50 FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 50 FIGURE 5 SYSTEM INTEGRATION SERVICES MARKET: RESEARCH FLOW 51 2.3.3 MARKET ESTIMATION APPROACHES 51 FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – SUPPLY-SIDE APPROACH: ILLUSTRATION OF VENDOR REVENUE ESTIMATION 51 FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY: SUPPLY-SIDE ANALYSIS 52 FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY – DEMAND-SIDE APPROACH: REVENUE GENERATED FROM DIFFERENT VERTICALS 52 2.4 MARKET FORECAST: FACTOR IMPACT ANALYSIS 53 TABLE 2 FACTOR ANALYSIS 53 2.5 RECESSION IMPACT AND RESEARCH ASSUMPTIONS 54 2.5.1 RECESSION IMPACT 54 2.5.2 RESEARCH ASSUMPTIONS 55 2.6 LIMITATIONS AND RISK ASSESSMENT 57 3 EXECUTIVE SUMMARY 58 TABLE 3 SYSTEM INTEGRATION SERVICES MARKET SIZE AND GROWTH, 2017–2022 (USD MILLION, Y-O-Y %) 58 TABLE 4 SYSTEM INTEGRATION SERVICES MARKET SIZE AND GROWTH, 2023–2028 (USD MILLION, Y-O-Y %) 59 FIGURE 9 GLOBAL SYSTEM INTEGRATION SERVICES MARKET TO WITNESS SIGNIFICANT GROWTH 59 3.1 OVERVIEW OF RECESSION IMPACT 60 FIGURE 10 NORTH AMERICA TO ACCOUNT FOR LARGEST SHARE IN 2023 60 FIGURE 11 FASTEST-GROWING SEGMENTS OF SYSTEM INTEGRATION SERVICES MARKET 61 4 PREMIUM INSIGHTS 62 4.1 OPPORTUNITIES FOR COMPANIES IN SYSTEM INTEGRATION SERVICES MARKET 62 FIGURE 12 DEMAND FOR AUTOMATION AND STREAMLINING OF BUSINESS TO DRIVE GROWTH OF SYSTEM INTEGRATION SERVICES MARKET 62 4.2 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023 VS. 2028 62 FIGURE 13 INFRASTRUCTURE INTEGRATION SERVICES SEGMENT TO HOLD LARGEST MARKET SHARE IN 2023 62 4.3 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023 VS. 2028 63 FIGURE 14 BFSI VERTICAL TO HOLD LARGEST MARKET SHARE IN 2023 63 4.4 SYSTEM INTEGRATION SERVICES MARKET: REGIONAL SCENARIO, 2023–2028 63 FIGURE 15 ASIA PACIFIC TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS 63 5 MARKET OVERVIEW 64 5.1 INTRODUCTION 64 5.2 MARKET DYNAMICS 64 FIGURE 16 SYSTEM INTEGRATION SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 65 5.2.1 DRIVERS 65 5.2.1.1 Rising demand for robust and efficient IT infrastructure 65 5.2.1.2 Increasing internet ubiquity and IoT expansion 66 5.2.1.3 Demand for tailor-made system integration services 66 5.2.1.4 Cost and risk reduction 66 5.2.2 RESTRAINTS 66 5.2.2.1 Increase in regulations and compliances 66 5.2.2.2 Concerns associated with privacy and data security 67 5.2.3 OPPORTUNITIES 67 5.2.3.1 Implementation of AI and ML in system integration 67 FIGURE 17 GLOBAL AI ADOPTION RATES, BY KEY COUNTRY/REGION, 2022 68 5.2.3.2 Increase in dependency of SMEs on system integration services 68 5.2.3.3 Growing demand for system integrators 68 5.2.4 CHALLENGES 69 5.2.4.1 Lack of technical knowledge and expertise 69 5.2.4.2 Integration issues of legacy infrastructure and complex & diverse IT networks 69 5.3 CASE STUDY ANALYSIS 69 5.3.1 CASE STUDY 1: DIR MANAGED STATE’S CENTRALIZED IT INFRASTRUCTURE, INCLUDING DATA CENTER, NETWORKING, WEB SERVICES, AND SECURITY 69 5.3.2 CASE STUDY 2: BY APPLYING SAP CONNECTOR AND MANY MORE SOLUTIONS, LICENSING COST WAS DECREASED 70 5.3.3 CASE STUDY 3: “GUIDED TOURS” WERE DEVELOPED TO MAKE EASY TRANSITION FOR END USERS TO SERVICENOW PLATFORM 71 5.3.4 CASE STUDY 4: ATOS DESIGNED FULLY INTEGRATED SAP SOLUTION FOR CLUB 71 5.3.5 CASE STUDY 5: TWO OPERATIONS OPERATED WITH MORE EFFICIENCY DUE TO HMLR’S INTEGRATION OF ITS HCM AND PAYROLL PLATFORMS 72 5.4 ECOSYSTEM 73 FIGURE 18 SYSTEM INTEGRATION SERVICES MARKET: ECOSYSTEM 73 TABLE 5 SYSTEM INTEGRATION SERVICES MARKET: COMPANIES AND THEIR ROLE IN ECOSYSTEM 74 5.5 VALUE CHAIN ANALYSIS 75 FIGURE 19 SYSTEM INTEGRATION SERVICES MARKET: VALUE CHAIN 75 5.6 TECHNOLOGICAL ANALYSIS 77 5.6.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 77 5.6.2 BIG DATA 77 5.6.3 INTERNET OF THINGS 78 5.6.4 CLOUD 78 5.7 PATENT ANALYSIS 79 FIGURE 20 NUMBER OF PATENT DOCUMENTS PUBLISHED DURING 2012–2022 79 FIGURE 21 TOP FIVE PATENT OWNERS (GLOBAL) 79 TABLE 6 TOP 10 PATENT APPLICANTS 80 5.8 PRICING ANALYSIS 80 TABLE 7 PRICING ANALYSIS OF SYSTEM INTEGRATION SERVICES 81 5.8.1 AVERAGE SELLING PRICE TREND 81 5.9 PORTER’S FIVE FORCES ANALYSIS 82 FIGURE 22 SYSTEM INTEGRATION SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 83 TABLE 8 SYSTEM INTEGRATION SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 83 5.9.1 THREAT OF NEW ENTRANTS 84 5.9.2 THREAT OF SUBSTITUTES 84 5.9.3 BARGAINING POWER OF SUPPLIERS 84 5.9.4 BARGAINING POWER OF BUYERS 84 5.9.5 INTENSITY OF COMPETITIVE RIVALRY 84 5.10 KEY STAKEHOLDERS AND BUYING CRITERIA 85 5.10.1 KEY STAKEHOLDERS IN BUYING PROCESS 85 FIGURE 23 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS 85 TABLE 9 INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE END USERS 85 5.10.2 BUYING CRITERIA 86 FIGURE 24 KEY BUYING CRITERIA FOR TOP THREE END USERS 86 TABLE 10 KEY BUYING CRITERIA FOR TOP THREE END USERS 86 5.11 REGULATORY LANDSCAPE 87 5.11.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 87 5.11.2 NORTH AMERICA 87 5.11.3 EUROPE 88 5.11.4 ASIA PACIFIC 88 5.11.5 MIDDLE EAST & AFRICA 89 5.11.6 LATIN AMERICA 89 5.11.7 REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS 90 5.11.8 GENERAL DATA PROTECTION REGULATION 90 5.11.9 SEC RULE 17A-4 90 5.11.10 ISO/IEC 27001 90 5.11.11 SYSTEM AND ORGANIZATION CONTROLS 2 TYPE II COMPLIANCE 90 5.11.12 FINANCIAL INDUSTRY REGULATORY AUTHORITY 90 5.11.13 FREEDOM OF INFORMATION ACT 91 5.11.14 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 91 5.12 TRENDS/DISRUPTIONS IMPACTING BUYERS 91 FIGURE 25 SYSTEM INTEGRATION SERVICES MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS 91 5.13 KEY CONFERENCES AND EVENTS IN 2023 93 TABLE 11 SYSTEM INTEGRATION SERVICES MARKET: DETAILED LIST OF CONFERENCES AND EVENTS 93 5.14 SYSTEM INTEGRATION SERVICES MARKET: BUSINESS MODEL ANALYSIS 94 FIGURE 26 SYSTEM INTEGRATION SERVICES MARKET: BUSINESS MODELS 94 5.14.1 SUBSCRIPTION-BASED BUSINESS MODEL 94 5.14.2 PROJECT-BASED BUSINESS MODEL 95 5.14.3 VALUE-BASED BUSINESS MODEL 95 5.15 IMPACT OF GENERATIVE AI: SYSTEM INTEGRATION SERVICES MARKET 96 5.15.1 PROFESSIONAL SERVICES: GENERATIVE AI 96 5.15.2 SYSTEM INTEGRATION SERVICES: GENERATIVE AI 96 5.15.3 OPPORTUNITIES 96 5.15.3.1 Increasing demand for automated data generation 97 5.15.3.2 Automatic code generation 97 5.15.3.3 Low-code/No-code development 97 5.15.3.4 Security product integration 97 5.15.3.5 Predictive integration 97 5.15.3.6 Demand for efficient prototyping and testing 98 5.15.3.7 Real-time adaptability and self-healing 98 5.15.3.8 Generative AI consulting 98 5.15.4 CHALLENGES 98 5.15.4.1 Lack of expertise and training 98 5.15.4.2 Privacy and security concerns 98 5.15.4.3 Legal issues 98 5.15.4.4 Dependency on training data 98 6 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE 99 6.1 INTRODUCTION 100 FIGURE 27 INFRASTRUCTURE INTEGRATION SERVICES SEGMENT TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 100 TABLE 12 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 100 TABLE 13 SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 101 6.2 INFRASTRUCTURE INTEGRATION SERVICES 101 6.2.1 INFRASTRUCTURE INTEGRATION SERVICES TO ENSURE THAT ORGANIZATIONS’ IT RESOURCES WORK SEAMLESSLY 101 6.2.2 INFRASTRUCTURE INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 102 TABLE 14 INFRASTRUCTURE INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 102 TABLE 15 INFRASTRUCTURE INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 102 6.3 ENTERPRISE APPLICATION INTEGRATION SERVICES 103 6.3.1 NEED FOR COHESIVE COMMUNICATION AND COLLABORATION BETWEEN SOFTWARE APPLICATIONS TO DRIVE SEGMENT 103 6.3.2 ENTERPRISE APPLICATION INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 103 TABLE 16 ENTERPRISE APPLICATION INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 104 TABLE 17 ENTERPRISE APPLICATION INTEGRATION SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 104 6.4 CONSULTING SERVICES 104 6.4.1 ORGANIZATIONS SEEK EXPERT GUIDANCE AND SUPPORT TO INTEGRATE IT SYSTEMS AND APPLICATIONS 104 6.4.2 CONSULTING SERVICES: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 105 TABLE 18 CONSULTING SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 105 TABLE 19 CONSULTING SERVICES: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 105 7 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL 106 7.1 INTRODUCTION 107 FIGURE 28 BFSI VERTICAL TO HOLD LARGEST MARKET SIZE DURING FORECAST PERIOD 107 TABLE 20 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 107 TABLE 21 SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 108 7.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 108 7.2.1 RISING NEED FOR DIGITAL TRANSFORMATION AND IMPROVED CUSTOMER EXPERIENCE TO DRIVE GROWTH OF BFSI SEGMENT 108 7.2.2 BFSI: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 109 TABLE 22 BFSI: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 109 TABLE 23 BFSI: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 110 7.3 RETAIL & ECOMMERCE 110 7.3.1 RISING USE OF TECHNOLOGY IN RETAIL AND ECOMMERCE TO ADDRESS MARKET VOLATILITY 110 7.3.2 RETAIL & ECOMMERCE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 110 TABLE 24 RETAIL & ECOMMERCE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 111 TABLE 25 RETAIL & ECOMMERCE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 111 7.4 IT & TELECOMMUNICATIONS 111 7.4.1 GROWING TRENDS IN MOBILE DATA CONSUMPTION AND INCREASED USAGE OF SMARTPHONES AND TABLETS WORLDWIDE TO DRIVE MARKET 111 7.4.2 IT & TELECOMMUNICATIONS: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 112 TABLE 26 IT & TELECOMMUNICATIONS: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 112 TABLE 27 IT & TELECOMMUNICATIONS: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 113 7.5 GOVERNMENT & DEFENSE 113 7.5.1 RISING DEMAND FOR TRANSFORMATION OF GOVERNMENT INFRASTRUCTURE TO DRIVE MARKET GROWTH 113 7.5.2 GOVERNMENT & DEFENSE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 113 TABLE 28 GOVERNMENT & DEFENSE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 114 TABLE 29 GOVERNMENT & DEFENSE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 114 7.6 HEALTHCARE 115 7.6.1 DEMAND FOR MANAGING MEDICATIONS AND SUPPLIES, ENGAGING PATIENTS, AND HOSTING WEBSITES TO DRIVE MARKET GROWTH 115 7.6.2 HEALTHCARE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 115 TABLE 30 HEALTHCARE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 116 TABLE 31 HEALTHCARE: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 116 7.7 MANUFACTURING 116 7.7.1 DEMAND FOR CONNECTING AND COORDINATING VARIOUS MANUFACTURING SYSTEMS, PROCESSES, TECHNOLOGIES, AND DATA SOURCES TO OPTIMIZE PRODUCTION 116 7.7.2 MANUFACTURING: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 117 TABLE 32 MANUFACTURING: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 117 TABLE 33 MANUFACTURING: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 118 7.8 OTHER VERTICALS 118 7.8.1 OTHER VERTICALS: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 118 TABLE 34 OTHER VERTICALS: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 119 TABLE 35 OTHER VERTICALS: SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 119 8 SYSTEM INTEGRATION SERVICES MARKET, BY REGION 120 8.1 INTRODUCTION 121 FIGURE 29 NORTH AMERICA TO ACCOUNT FOR LARGEST MARKET SHARE DURING FORECAST PERIOD 121 TABLE 36 SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2017–2022 (USD MILLION) 121 TABLE 37 SYSTEM INTEGRATION SERVICES MARKET, BY REGION, 2023–2028 (USD MILLION) 122 8.2 NORTH AMERICA 122 8.2.1 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 122 8.2.2 NORTH AMERICA: RECESSION IMPACT 123 8.2.3 NORTH AMERICA: REGULATORY LANDSCAPE 123 8.2.3.1 US SECURITIES AND EXCHANGE COMMISSION 124 8.2.3.2 INTERNATIONAL ORGANIZATION FOR STANDARDIZATION 27001 124 8.2.3.3 CALIFORNIA CONSUMER PRIVACY ACT 124 8.2.3.4 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 125 8.2.3.5 SARBANES-OXLEY ACT OF 2002 125 FIGURE 30 NORTH AMERICA: MARKET SNAPSHOT 126 TABLE 38 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 126 TABLE 39 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 127 TABLE 40 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 127 TABLE 41 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 127 TABLE 42 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 128 TABLE 43 NORTH AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 128 8.2.4 US 128 8.2.4.1 Presence of several system integration service providers in US to drive market 128 TABLE 44 US: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 129 TABLE 45 US: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 129 TABLE 46 US: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 129 TABLE 47 US: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 130 8.2.5 CANADA 130 8.2.5.1 Canada's robust IT infrastructure and increasing adoption of advanced technologies to contribute to market growth 130 TABLE 48 CANADA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 130 TABLE 49 CANADA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 131 TABLE 50 CANADA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 131 TABLE 51 CANADA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 131 8.3 EUROPE 132 8.3.1 EUROPE: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 132 8.3.2 EUROPE: RECESSION IMPACT 132 8.3.3 EUROPE: REGULATORY LANDSCAPE 133 8.3.3.1 General data protection regulation 133 8.3.3.2 European cybersecurity act 133 TABLE 52 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 134 TABLE 53 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 134 TABLE 54 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 134 TABLE 55 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 135 TABLE 56 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 135 TABLE 57 EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 135 8.3.4 UK 136 8.3.4.1 UK's advanced technological infrastructure and widespread adoption of digital technologies to contribute to market growth 136 TABLE 58 UK: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 136 TABLE 59 UK: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 136 TABLE 60 UK: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 137 TABLE 61 UK: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 137 8.3.5 GERMANY 137 8.3.5.1 Increasing digitalization to fuel growth of system integration services in Germany 137 TABLE 62 GERMANY: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 138 TABLE 63 GERMANY: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 138 TABLE 64 GERMANY: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 139 TABLE 65 GERMANY: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 139 8.3.6 FRANCE 139 8.3.6.1 Government initiatives in France to support adoption of cloud technologies 139 TABLE 66 FRANCE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 140 TABLE 67 FRANCE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 140 TABLE 68 FRANCE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 140 TABLE 69 FRANCE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 141 8.3.7 REST OF EUROPE 141 TABLE 70 REST OF EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 141 TABLE 71 REST OF EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 142 TABLE 72 REST OF EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 142 TABLE 73 REST OF EUROPE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 142 8.4 ASIA PACIFIC 143 8.4.1 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 143 8.4.2 ASIA PACIFIC: RECESSION IMPACT 144 8.4.3 ASIA PACIFIC: REGULATORY LANDSCAPE 144 8.4.3.1 Personal data protection act 145 8.4.3.2 Singapore standard SS 564 145 8.4.3.3 Internet data center in China 145 FIGURE 31 ASIA PACIFIC: REGIONAL SNAPSHOT 146 TABLE 74 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 146 TABLE 75 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 147 TABLE 76 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 147 TABLE 77 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 147 TABLE 78 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 148 TABLE 79 ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 148 8.4.4 CHINA 148 8.4.4.1 Increasing digital transformation to fuel market growth in China 148 TABLE 80 CHINA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 149 TABLE 81 CHINA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 149 TABLE 82 CHINA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 149 TABLE 83 CHINA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 150 8.4.5 JAPAN 150 8.4.5.1 Rising demand for system integration services in Japan to drive market 150 TABLE 84 JAPAN: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 151 TABLE 85 JAPAN: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 151 TABLE 86 JAPAN: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 151 TABLE 87 JAPAN: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 152 8.4.6 INDIA 152 8.4.6.1 Rapid increase in SMEs adopting integration services in India to drive market growth 152 TABLE 88 INDIA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 153 TABLE 89 INDIA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 153 TABLE 90 INDIA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 153 TABLE 91 INDIA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 154 8.4.7 REST OF ASIA PACIFIC 154 TABLE 92 REST OF ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 155 TABLE 93 REST OF ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 155 TABLE 94 REST OF ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 155 TABLE 95 REST OF ASIA PACIFIC: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 156 8.5 MIDDLE EAST & AFRICA 156 8.5.1 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 157 8.5.2 MIDDLE EAST & AFRICA: RECESSION IMPACT 157 8.5.3 MIDDLE EAST & AFRICA: REGULATORY LANDSCAPE 158 8.5.3.1 PERSONAL DATA PROTECTION LAW 158 8.5.3.2 CLOUD COMPUTING REGULATORY FRAMEWORK 158 TABLE 96 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 158 TABLE 97 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 158 TABLE 98 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 159 TABLE 99 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 159 TABLE 100 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 159 TABLE 101 MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 160 8.5.4 KINGDOM OF SAUDI ARABIA 160 8.5.4.1 Strong presence of global and local system integration service vendors in Saudi Arabia to drive market 160 TABLE 102 KSA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 160 TABLE 103 KSA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 161 TABLE 104 KSA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 161 TABLE 105 KSA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 161 8.5.5 UNITED ARAB EMIRATES (UAE) 162 8.5.5.1 Government initiatives in UAE to present opportunities for adoption of system integration services 162 TABLE 106 UAE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 162 TABLE 107 UAE: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 162 TABLE 108 UAE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 163 TABLE 109 UAE: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 163 8.5.6 SOUTH AFRICA 164 8.5.6.1 IT services industry to experience growth in South Africa, with system integration services being critical component of this expansion 164 TABLE 110 SOUTH AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 164 TABLE 111 SOUTH AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 164 TABLE 112 SOUTH AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 165 TABLE 113 SOUTH AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 165 8.5.7 REST OF MIDDLE EAST & AFRICA 165 TABLE 114 REST OF MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 166 TABLE 115 REST OF MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 166 TABLE 116 REST OF MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 166 TABLE 117 REST OF MIDDLE EAST & AFRICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 167 8.6 LATIN AMERICA 167 8.6.1 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET DRIVERS 167 8.6.2 LATIN AMERICA: RECESSION IMPACT 168 8.6.3 LATIN AMERICA: REGULATORY LANDSCAPE 168 8.6.4 FEDERAL LAW ON PROTECTION OF PERSONAL DATA HELD BY INDIVIDUALS 168 TABLE 118 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 169 TABLE 119 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 169 TABLE 120 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 169 TABLE 121 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 170 TABLE 122 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2017–2022 (USD MILLION) 170 TABLE 123 LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY COUNTRY, 2023–2028 (USD MILLION) 170 8.6.5 BRAZIL 171 8.6.5.1 Presence of major system integration services players in Brazil to accelerate market growth 171 TABLE 124 BRAZIL: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 171 TABLE 125 BRAZIL: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 171 TABLE 126 BRAZIL: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 172 TABLE 127 BRAZIL: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 172 8.6.6 MEXICO 173 8.6.6.1 Mexico’s active adoption of digital transformation and technological advancements to drive market growth 173 TABLE 128 MEXICO: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 173 TABLE 129 MEXICO: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 173 TABLE 130 MEXICO: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 174 TABLE 131 MEXICO: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 174 8.6.7 REST OF LATIN AMERICA 174 TABLE 132 REST OF LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2017–2022 (USD MILLION) 175 TABLE 133 REST OF LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY SERVICE TYPE, 2023–2028 (USD MILLION) 175 TABLE 134 REST OF LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2017–2022 (USD MILLION) 176 TABLE 135 REST OF LATIN AMERICA: SYSTEM INTEGRATION SERVICES MARKET, BY VERTICAL, 2023–2028 (USD MILLION) 176 9 COMPETITIVE LANDSCAPE 177 9.1 OVERVIEW 177 9.2 STRATEGIES ADOPTED BY KEY PLAYERS/RIGHT TO WIN 177 TABLE 136 OVERVIEW OF STRATEGIES ADOPTED BY KEY SYSTEM INTEGRATION SERVICE VENDORS 177 9.3 HISTORICAL REVENUE ANALYSIS 180 FIGURE 32 HISTORICAL FIVE-YEAR SEGMENTAL REVENUE ANALYSIS OF KEY SYSTEM INTEGRATION SERVICE PROVIDERS 180 9.4 MARKET SHARE ANALYSIS 180 FIGURE 33 MARKET SHARE ANALYSIS, 2022 181 TABLE 137 SYSTEM INTEGRATION SERVICES MARKET: DEGREE OF COMPETITION 182 9.5 MARKET RANKING OF KEY PLAYERS 182 FIGURE 34 MARKET RANKING OF KEY SYSTEM INTEGRATION SERVICE PLAYERS, 2022 182 9.6 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE 183 TABLE 138 BRAND COMPARISON/VENDOR PRODUCT LANDSCAPE 183 9.7 GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS 184 FIGURE 35 SYSTEM INTEGRATION SERVICES MARKET: GLOBAL SNAPSHOT OF KEY MARKET PARTICIPANTS 185 9.8 COMPETITIVE BENCHMARKING FOR KEY PLAYERS 185 9.8.1 EVALUATION CRITERIA FOR KEY COMPANIES 185 TABLE 139 COMPANY FOOTPRINT, BY REGION 185 TABLE 140 COMPANY FOOTPRINT, BY SERVICE TYPE 186 TABLE 141 COMPANY FOOTPRINT, BY VERTICAL 186 9.9 COMPANY EVALUATION QUADRANT FOR KEY PLAYERS, 2022 187 FIGURE 36 COMPANY EVALUATION QUADRANT FOR KEY PLAYERS: CRITERIA WEIGHTAGE 187 9.9.1 STARS 188 9.9.2 EMERGING LEADERS 188 9.9.3 PERVASIVE PLAYERS 188 9.9.4 PARTICIPANTS 188 FIGURE 37 COMPANY EVALUATION QUADRANT FOR KEY PLAYERS, 2022 189 9.10 COMPANY EVALUATION QUADRANT FOR STARTUPS/SMES, 2022 189 FIGURE 38 COMPANY EVALUATION QUADRANT FOR SMES/STARTUPS: CRITERIA WEIGHTAGE 190 9.10.1 PROGRESSIVE COMPANIES 190 9.10.2 RESPONSIVE COMPANIES 190 9.10.3 DYNAMIC COMPANIES 190 9.10.4 STARTING BLOCKS 191 FIGURE 39 COMPANY EVALUATION QUADRANT FOR STARTUPS/SMES, 2022 191 9.11 COMPETITIVE BENCHMARKING FOR STARTUPS/SMES 192 9.11.1 EVALUATION CRITERIA FOR STARTUPS/SMES 192 TABLE 142 DETAILED LIST OF KEY STARTUPS/SMES 192 TABLE 143 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY REGION 192 TABLE 144 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY SERVICE TYPE 193 TABLE 145 COMPANY FOOTPRINT FOR STARTUPS/SMES, BY VERTICAL 193 9.12 VALUATION AND FINANCIAL METRICS OF SYSTEM INTEGRATION SERVICE VENDORS 194 FIGURE 40 FINANCIAL METRICS OF SYSTEM INTEGRATION SERVICE VENDORS 194 9.13 COMPETITIVE SCENARIO 194 9.13.1 PRODUCT LAUNCHES AND PRODUCT ENHANCEMENTS 194 TABLE 146 SYSTEM INTEGRATION SERVICES MARKET: PRODUCT LAUNCHES 194 9.13.2 DEALS 198 TABLE 147 SYSTEM INTEGRATION SERVICES MARKET: DEALS 199 10 COMPANY PROFILES 208 10.1 INTRODUCTION 208 (Business Overview, Products/Solutions/Services Offered, Recent Developments, MnM view (Key strengths/Right to win, Strategic choices made, Weakness/competitive threats)* 10.2 KEY PLAYERS 208 10.2.1 ACCENTURE 208 TABLE 148 ACCENTURE: BUSINESS OVERVIEW 208 FIGURE 41 ACCENTURE: COMPANY SNAPSHOT 209 TABLE 149 ACCENTURE: SOLUTIONS/SERVICES/PLATFORMS OFFERED 209 TABLE 150 ACCENTURE: PRODUCT LAUNCHES AND ENHANCEMENTS 210 TABLE 151 ACCENTURE: DEALS 210 10.2.2 CAPGEMINI 212 TABLE 152 CAPGEMINI: BUSINESS OVERVIEW 212 FIGURE 42 CAPGEMINI: COMPANY SNAPSHOT 213 TABLE 153 CAPGEMINI: SOLUTIONS/SERVICES/PLATFORMS OFFERED 213 TABLE 154 CAPGEMINI: DEALS 214 10.2.3 CISCO 216 TABLE 155 CISCO: BUSINESS OVERVIEW 216 FIGURE 43 CISCO: COMPANY SNAPSHOT 217 TABLE 156 CISCO: SOLUTIONS/SERVICES/PLATFORMS OFFERED 217 TABLE 157 CISCO: PRODUCT LAUNCHES AND ENHANCEMENTS 218 TABLE 158 CISCO: DEALS 219 10.2.4 HCLTECH 221 TABLE 159 HCLTECH: BUSINESS OVERVIEW 221 FIGURE 44 HCLTECH: COMPANY SNAPSHOT 222 TABLE 160 HCLTECH: SOLUTIONS/SERVICES/PLATFORMS OFFERED 222 TABLE 161 HCLTECH: PRODUCT LAUNCHES AND ENHANCEMENTS 223 TABLE 162 HCLTECH: DEALS 224 TABLE 163 HCLTECH: OTHERS 225 10.2.5 HPE 227 TABLE 164 HPE: BUSINESS OVERVIEW 227 FIGURE 45 HPE: COMPANY SNAPSHOT 228 TABLE 165 HPE: SOLUTIONS/SERVICES/PLATFORMS OFFERED 228 TABLE 166 HPE: PRODUCT LAUNCHES AND ENHANCEMENTS 229 TABLE 167 HPE: DEALS 230 10.2.6 IBM 232 TABLE 168 IBM: BUSINESS OVERVIEW 232 FIGURE 46 IBM: COMPANY SNAPSHOT 233 TABLE 169 IBM: SOLUTIONS/SERVICES/PLATFORMS OFFERED 233 TABLE 170 IBM: PRODUCT LAUNCHES AND ENHANCEMENTS 234 TABLE 171 IBM: DEALS 235 10.2.7 INFOSYS 236 TABLE 172 INFOSYS: BUSINESS OVERVIEW 236 FIGURE 47 INFOSYS: COMPANY SNAPSHOT 237 TABLE 173 INFOSYS: SOLUTIONS/SERVICES/PLATFORMS OFFERED 237 TABLE 174 INFOSYS: DEALS 239 10.2.8 ORACLE 240 TABLE 175 ORACLE: BUSINESS OVERVIEW 240 FIGURE 48 ORACLE: COMPANY SNAPSHOT 241 TABLE 176 ORACLE: SOLUTIONS/SERVICES/PLATFORMS OFFERED 241 TABLE 177 ORACLE: PRODUCT LAUNCHES AND ENHANCEMENTS 242 TABLE 178 ORACLE: DEALS 243 10.2.9 ATOS 244 TABLE 179 ATOS: BUSINESS OVERVIEW 244 FIGURE 49 ATOS: COMPANY SNAPSHOT 244 TABLE 180 ATOS: SOLUTIONS/SERVICES/PLATFORMS OFFERED 245 TABLE 181 ATOS: PRODUCT LAUNCHES AND ENHANCEMENTS 245 TABLE 182 ATOS: DEALS 246 TABLE 183 ATOS: OTHERS 246 10.2.10 MICROSOFT 247 TABLE 184 MICROSOFT: BUSINESS OVERVIEW 247 FIGURE 50 MICROSOFT: COMPANY SNAPSHOT 248 TABLE 185 MICROSOFT: SOLUTIONS/SERVICES/PLATFORMS OFFERED 248 TABLE 186 MICROSOFT: PRODUCT LAUNCHES AND ENHANCEMENTS 249 TABLE 187 MICROSOFT: DEALS 250 10.2.11 DELOITTE 251 TABLE 188 DELOITTE: BUSINESS OVERVIEW 251 FIGURE 51 DELOITTE: COMPANY SNAPSHOT 252 TABLE 189 DELOITTE: SOLUTIONS/SERVICES/PLATFORMS OFFERED 252 TABLE 190 DELOITTE: PRODUCT LAUNCHES AND ENHANCEMENTS 253 TABLE 191 DELOITTE: DEALS 253 10.2.12 TCS 254 TABLE 192 TCS: BUSINESS OVERVIEW 254 FIGURE 52 TCS: COMPANY SNAPSHOT 255 TABLE 193 TCS: SOLUTIONS/SERVICES/PLATFORMS OFFERED 255 TABLE 194 TCS: PRODUCT LAUNCHES AND ENHANCEMENTS 256 TABLE 195 TCS: DEALS 256 10.2.13 WIPRO 257 TABLE 196 WIPRO: BUSINESS OVERVIEW 258 FIGURE 53 WIPRO: COMPANY SNAPSHOT 258 TABLE 197 WIPRO: SOLUTIONS/SERVICES/PLATFORMS OFFERED 258 TABLE 198 WIPRO: PRODUCT LAUNCHES AND ENHANCEMENTS 259 TABLE 199 WIPRO: DEALS 260 10.2.14 COGNIZANT 261 TABLE 200 COGNIZANT: BUSINESS OVERVIEW 261 FIGURE 54 COGNIZANT: COMPANY SNAPSHOT 261 TABLE 201 COGNIZANT: SOLUTIONS/SERVICES/PLATFORMS OFFERED 262 TABLE 202 COGNIZANT: DEALS 262 10.2.15 DXC TECHNOLOGY 264 TABLE 203 DXC TECHNOLOGY: BUSINESS OVERVIEW 264 FIGURE 55 DXC TECHNOLOGY: COMPANY SNAPSHOT 265 TABLE 204 DXC TECHNOLOGY: SOLUTIONS/SERVICES/PLATFORMS OFFERED 265 TABLE 205 DXC TECHNOLOGY: PRODUCT LAUNCHES AND ENHANCEMENTS 266 TABLE 206 DXC TECHNOLOGY: DEALS 266 10.3 OTHER COMPANIES 267 10.3.1 DELL 267 10.3.2 FUJITSU 268 10.3.3 ASPIRE SYSTEMS 269 10.3.4 CGI 270 10.3.5 ITRANSITION 271 10.3.6 CELIGO 272 10.3.7 3INSYS 273 10.3.8 WORK HORSE INTEGRATIONS 274 10.3.9 DOCINFUSION 275 10.3.10 FLOWGEAR 276 10.3.11 JITTERBIT 277 10.3.12 SNAPLOGIC 278 10.3.13 TRAY.IO 279 10.3.14 WORKATO 280
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