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フロントラインワーカーのトレーニング市場：コンポーネント（ソリューションとサービス）、学習形態（ブレンド学習とモバイル学習）、アプリケーション（コンテンツ管理とタレント管理）、トレーニングタイプ、ユーザータイプ、地域別 - 2027年までの世界予測


Frontline Workers Training Market by Component (Solutions and Services), Mode of Learning (Blended and Mobile Learning), Application (Content Management and Talent Management), Training Type, User Type and Region - Global Forecast to 2027

前線作業員トレーニングの市場規模は、2022年の189億米ドルから2027年には401億米ドルへと、予測期間中に16.2%の複合年間成長率（CAGR）で成長すると予測されています。パンデミックによるバーチャルトレーニング... もっと見る

　

　

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MarketsandMarkets
マーケッツアンドマーケッツ 		2022年8月12日 US$4,950
シングルユーザライセンス
ライセンス・価格情報
注文方法はこちら 		308 468 英語

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サマリー

前線作業員トレーニングの市場規模は、2022年の189億米ドルから2027年には401億米ドルへと、予測期間中に16.2%の複合年間成長率（CAGR）で成長すると予測されています。パンデミックによるバーチャルトレーニングの需要の増加、トレーニング体験の向上のためのAR、VR、AI、MLなどの破壊的技術の利用拡大、インタラクティブでパーソナライズされたトレーニング環境の統合ニーズの高まりなどのさまざまな要因が、フロントラインワーカーのトレーニングの採用を促進すると予想されます。
フロントライン・トレーニングとは、医療、教育、食料品・小売、ホスピタリティなど、最前線で働く労働者のためのトレーニング・プログラムやイニシアチブを指します。最前線で働く人々は、デスクやコンピューターの前ではなく、長時間働くことが多く、リソース不足や職業上の不確実性など、複合的な課題に直面しています。Aspen InstituteのUpskill America Initiativeの調査によると、最前線のトレーニングは、オンデマンドで、仕事の流れの中でアクセスでき、最前線の学習者がいる場所に到達する必要があります。
学習コンテンツを効果的に管理するためのLMSの需要の増加、企業におけるBYODの需要の高まり、前線のパフォーマンスを高めるためのスキルベースおよび目的主導型トレーニングのニーズの高まり、インタラクティブでパーソナライズされたトレーニング環境を統合する需要の高まり、パンデミック後の仮想トレーニングの需要の高まり、トレーニング体験の向上のためのAR、VR、AI、MLなどの破壊的技術の使用の高まりなどの要因は、前線作業員トレーニング市場の成長を押し上げる要素の一部となっています。世界中の組織は、ユーザーエクスペリエンスを向上させ、変化する市場環境の中で競争力を維持するために、AIとML技術に献身的に投資しています。
ソリューションセグメントは、予測期間中に最大の市場規模を登録する。
構成要素に基づき、フロントラインワーカーのトレーニング市場はソリューションとサービスに区分されます。予測期間中は、ソリューションセグメントの市場規模が最も大きくなると推定されます。これらのソリューションは、企業が単一のオンライン学習プラットフォームを使用して従業員のスキルを向上させるのに役立ちます。フロントラインワーカーのトレーニングソリューションプロバイダーは、市場範囲の拡大や新規市場でのプレゼンス拡大のために競争しています。
予測期間中、ブレンデッドラーニングセグメントが最大の市場規模を占める見込み
フロントラインワーカーのトレーニング市場は、学習形態に基づき、ブレンデッドラーニング、モバイルラーニング、バーチャルラーニングに区分されます。2022年には、ブレンデッドラーニングセグメントがフロントラインワーカーのトレーニング市場をリードする。ブレンデッドラーニングは、労働者が興味のあるコンテンツを探求することができます。例えば、ビデオを見たり、ブログを読んだり、ポッドキャストを見たり、それから評価を受けたりすることができます。また、最前線で働く人々の多くは十分な帯域幅がないため、オフラインで簡単に教材にアクセスでき、より良いコンテンツを入手するためのダウンロードオプションが好まれます。
予測期間中、アジア太平洋地域が最も高いCAGRを維持
アジア太平洋地域のフロントラインワーカーのトレーニング市場は、同地域における工業化の進展とデスクレス技術の採用に対する政府の支援により、予測期間中に最も高いCAGRで成長すると予想されます。また、中国、日本、インドなどの国では、情報集約的なAI技術を活用し、現場作業員のスキルアップとパフォーマンス向上のために適切なトレーニングを提供しているため、この市場は現場作業員トレーニングソリューションの大きな普及を占めると予想されます。PTC、Google、Microsoft、Adobeは、この地域の市場で事業を展開しているベンダーであり、その他のいくつかの重要なフロントラインワーカーのトレーニングソリューションプロバイダーでもあります。BFSI、ヘルスケア、ホスピタリティ、リテールといった主要な企業ユーザーによる労働力のスキルアップのニーズは、アジア太平洋地域におけるフロントラインワーカーのトレーニング市場の成長に貢献すると予想されます。
プライマリーの内訳
フロントラインワーカーのトレーニング市場で事業を展開する様々な主要組織の最高経営責任者（CEO）、イノベーションおよびテクノロジーディレクター、システムインテグレーター、経営陣に対して詳細なインタビューを実施しました。
企業別ではティアI：35％、ティアII：45％、ティアIII：20
役職別C-Level Executives:役職別：C-Level Executive 35%、D-Level Executive 25%、Managers 40
地域別APAC: 25%, ヨーロッパ: 30%, 北米: 30%, MEA: 10%, ラテンアメリカ: 5
本レポートでは、フロントラインワーカーのトレーニングを提供する主要企業の調査も行っています。フロントラインワーカーのトレーニング市場における主要ベンダーのプロフィールを掲載しています。フロントラインワーカーのトレーニング市場の主要なプレーヤーは、PTC（米国）、Beekeeper（スイス）、Microsoft（米国）、Google（米国）、Adobe（米国）、Axonify（カナダ）、iTacit（カナダ）、フロントラインデータソリューション（米国）、インターテックアルケミー（米国）、ブラックボード（米国）、D2L（カナダ）、ディスプルズ（インド）、オーパス トレーニング（米国）、です。Rallyware（米国）、SAP Litmos（米国）、Oracle（米国）、Cornerstone（米国）、BizLibrary（米国）、CrossKnowledge（フランス）、Orion Labs（米国）、Skyllful（米国）、OttoLearn（カナダ）。Enabley（イスラエル）、Epignosis（米国）、EduMe（英国）、YOOBIC（英国）、Bites（イスラエル）、MobieTrain（ベルギー）、Maximl（インド）、Flip（米国）、Anthill（米国）、Skedulo（米国）です。
調査対象
本市場調査は、各セグメントにまたがる前線作業者訓練市場を対象としています。コンポーネント、マッピングタイプ、アプリケーション、垂直方向、地域など、さまざまなセグメントにわたる市場規模とこの市場の成長可能性を推定することを目的としています。また、市場の主要企業の詳細な競合分析、企業プロフィール、製品および事業内容に関する主な見解、最近の開発、主要な市場戦略も掲載しています。
本レポートを購入する主な利点
本レポートは、この市場における市場リーダー/新規参入者に、フロントラインワーカーのトレーニング市場全体とそのサブセグメントに関する収益数の最も近い概算に関する情報を提供するものと思われます。ステークホルダーが競争環境を理解し、自社のビジネスを位置づけ、適切な市場参入戦略を計画するために、より良い洞察を得るのに役立つと思われます。また、ステークホルダーが市場の脈動を理解するのに役立ち、主要な市場促進要因、阻害要因、課題、機会に関する情報を提供します。

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目次

1 INTRODUCTION 52
1.1 STUDY OBJECTIVES 52
1.2 MARKET DEFINITION 52
1.2.1 INCLUSIONS AND EXCLUSIONS 53
1.3 MARKET SCOPE 54
1.3.1 MARKET SEGMENTATION 54
1.3.2 REGIONS COVERED 55
1.3.3 YEARS CONSIDERED 55
1.4 CURRENCY CONSIDERED 56
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2019–2021 56
1.5 STAKEHOLDERS 56
2 RESEARCH METHODOLOGY 57
2.1 RESEARCH DATA 57
FIGURE 1 FRONTLINE WORKERS TRAINING MARKET: RESEARCH DESIGN 57
2.1.1 SECONDARY DATA 58
2.1.2 PRIMARY DATA 58
TABLE 2 PRIMARY INTERVIEWS 58
2.1.2.1 Breakdown of primaries 59
2.1.2.2 Key industry insights 59
2.2 MARKET BREAKUP AND DATA TRIANGULATION 60
FIGURE 2 DATA TRIANGULATION 60
2.3 MARKET SIZE ESTIMATION 61
FIGURE 3 FRONTLINE WORKERS TRAINING MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 61
2.3.1 TOP-DOWN APPROACH 61
2.3.2 BOTTOM-UP APPROACH 62
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF THE FRONTLINE WORKERS TRAINING MARKET 62
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM SERVICES OF THE FRONTLINE WORKERS TRAINING MARKET 63
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM SERVICES OF THE FRONTLINE WORKERS TRAINING MARKET 64
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF FRONTLINE WORKERS TRAINING THROUGH OVERALL FRONTLINE WORKERS TRAINING SPENDING 64
2.4 MARKET FORECAST 65
TABLE 3 FACTOR ANALYSIS 65
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 66
FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 66
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 67
FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 67
2.7 ASSUMPTIONS FOR THE STUDY 68
2.8 LIMITATIONS OF THE STUDY 69
3 EXECUTIVE SUMMARY 70
TABLE 4 GLOBAL FRONLTINE WORKERS TRAINING MARKET SIZE AND GROWTH RATE, 2018–2021 (USD MILLION, Y-O-Y %) 71
TABLE 5 GLOBAL FRONLTINE WORKERS TRAINING MARKET SIZE AND GROWTH RATE, 2022–2027 (USD MILLION, Y-O-Y %) 72
FIGURE 10 SOLUTION SEGMENT TO HOLD HIGHER MARKET SIZE IN FRONTLINE WORKERS TRAINING MARKET IN 2022 72
FIGURE 11 FRONTLINE LMS SEGMENT TO HOLD HIGHER MARKET SIZE IN FRONTLINE WORKERS TRAINING MARKET IN 2022 72
FIGURE 12 SUPPORT & MAINTENANCE SERVICES SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022 73
FIGURE 13 BLENDED LEARNING SEGMENT TO HOLD HIGHEST MARKET SIZE IN 2022 73
FIGURE 14 TECHNICAL TRAINING SEGMENT TO HOLD LARGEST MARKET SIZE IN 2022 73
FIGURE 15 CONTENT MANAGEMENT SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2022 74
FIGURE 16 LARGE ENTERPRISE SEGMENT TO HOLD LARGEST MARKET SIZE IN 2022 74
FIGURE 17 CLOUD SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022 74
FIGURE 18 ACADEMIC USER SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022 75
FIGURE 19 HIGHER EDUCATION SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022 75
FIGURE 20 HEALTHCARE CORPORATE USER SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2022 75
FIGURE 21 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN FRONTLINE WORKERS TRAINING MARKET IN 2022 76
4 PREMIUM INSIGHTS 77
4.1 ATTRACTIVE OPPORTUNITIES IN FRONTLINE WORKERS TRAINING MARKET 77
FIGURE 22 RISING DEMAND FOR BYOD AMONG ENTERPRISES COUPLED WITH NEED FOR SKILLS-BASED AND RESULT-ORIENTED TRAINING TO DRIVE GROWTH IN THE MARKET 77
4.2 FRONTLINE WORKERS TRAINING MARKET: TOP THREE APPLICATION 78
FIGURE 23 RISK & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 78
4.3 FRONTLINE WORKERS TRAINING MARKET: BY COMPONENT AND TOP THREE APPLICATION 78
FIGURE 24 SOLUTIONS AND CONTENT MANAGEMENT SEGMENT TO HOLD HIGH MARKET SHARES IN 2022 78
4.4 FRONTLINE WORKERS TRAINING MARKET: BY REGION 79
FIGURE 25 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2022 79
5 MARKET OVERVIEW AND INDUSTRY TRENDS 80
5.1 INTRODUCTION 80
5.2 MARKET DYNAMICS 80
FIGURE 26 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FRONTLINE WORKERS TRAINING MARKET 81
5.2.1 DRIVERS 81
5.2.1.1 Increasing demand for LMS to effectively manage learning content 81
5.2.1.2 Rising demand for BYOD among enterprises 82
5.2.1.3 Growing need for skill-based and objective-driven training to boost frontline performance 82
5.2.1.4 Need to integrate interactive and personalized training environments 83
5.2.2 RESTRAINTS 83
5.2.2.1 Lack of performance monitoring and measuring RoI 83
5.2.2.2 Reluctance of enterprises to transform existing training content into microcontent 83
5.2.3 OPPORTUNITIES 83
5.2.3.1 Increasing demand for virtual training due to pandemic 83
5.2.3.2 Growing usage of disruptive technologies such as AR, VR, AI, and ML for improved training experience 84
5.2.4 CHALLENGES 84
5.2.4.1 Need for multi-language support 84
5.2.4.2 Shortage of skilled workforce to articulate business operations 84
5.2.4.3 Dearth of impetus and communication among frontline workers 84
5.2.5 CUMULATIVE GROWTH ANALYSIS 85
5.3 ECOSYSTEM 85
FIGURE 27 FRONTLINE WORKERS TRAINING MARKET: ECOSYSTEM 85
TABLE 6 FRONTLINE WORKERS TRAINING MARKET: ECOSYSTEM 86
5.4 SUPPLY CHAIN ANALYSIS 87
FIGURE 28 SUPPLY CHAIN ANALYSIS 87
5.5 PATENT ANALYSIS 88
5.5.1 METHODOLOGY 88
5.5.2 DOCUMENT TYPE 88
TABLE 7 PATENTS FILED, 2018-2021 88
5.5.3 INNOVATION AND PATENT APPLICATIONS 88
FIGURE 29 TOTAL NUMBER OF PATENTS GRANTED YEARLY, 2019–2022 88
5.5.4 TOP APPLICANTS 89
FIGURE 30 TOP 10 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2019–2022 89
5.6 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF FRONTLINE WORKERS TRAINING MARKET 89
FIGURE 31 FRONTLINE WORKERS TRAINING MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS 89
5.7 AVERAGE SELLING PRICE 90
TABLE 8 AVERAGE SELLING PRICING ANALYSIS, 2021 90
5.8 PORTER’S FIVE FORCES ANALYSIS 91
TABLE 9 IMPACT OF EACH FORCE ON FRONTLINE WORKERS TRAINING MARKET 91
FIGURE 32 PORTER’S FIVE FORCES ANALYSIS 92
5.8.1 THREAT OF NEW ENTRANTS 92
5.8.2 THREAT OF SUBSTITUTES 93
5.8.3 BARGAINING POWER OF SUPPLIERS 93
5.8.4 BARGAINING POWER OF BUYERS 93
5.8.5 INTENSITY OF COMPETITIVE RIVALRY 93
5.9 REGULATORY LANDSCAPE 94
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 94
TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 94
TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 94
TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 95
TABLE 13 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 95
TABLE 14 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 96
5.10 TECHNOLOGY TRENDS 96
5.10.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 96
5.10.2 CLOUD COMPUTING 96
5.10.3 DATA ANALYTICS 97
5.10.4 5G NETWORK 97
5.10.5 METAVERSE 97
5.10.6 AUGMENTED REALITY AND VIRTUAL REALITY 98
5.11 REGULATORY IMPACT 98
5.12 CASE STUDY ANALYSIS 99
5.12.1 BFSI 99
5.12.1.1 Case study: Enabling continuous learning for Oman Arab Bank’s knowledge workers 99
5.12.1.2 Case study: AI-powered learning hub for Yoma Bank’s entire workforce 100
5.12.2 ACADEMIC 100
5.12.2.1 Case study: Enabley supports Dan.IT to reduce its instructor led face to face training time 100
5.12.3 FOOD AND BEVERAGES 101
5.12.3.1 Case study: Bonduelle Group achieves 50% reduction in incidents that require medical aid 101
5.12.3.2 Case study: Intertek Alchemy helps TruFoodMfg to reduce injuries and increase savings 101
5.12.3.3 Case study: Keurig Dr Pepper chose Alchemy’s training, reinforcement, and audit-readiness solutions to improve operations 102
5.12.3.4 Case study: Deliveroo implemented Talent LMS solution to decrease sign-up time and help people get better training 102
5.12.4 HEALTHCARE 103
5.12.4.1 Case study: Beekeeper helps DRK Säckingen’s with interdepartmental communication requirements 103
5.12.5 RETAIL 104
5.12.5.1 Case study: Personalized learning experience platform for Bhima Jewels' entire workforce 104
5.12.6 MANUFACTURING 104
5.12.6.1 Case study: Customized skilled solutions for Mahindra Dealership’s extended workforce 104
5.12.7 HOSPITALITY 105
5.12.7.1 Case study: Providing Marriott Buckhead Atlanta with a standardized solution with significant improvements in audio quality and usable range 105
5.12.8 UTILITIES 105
5.12.8.1 Case study: Disprz creates a continuous learning culture with mobile-led training for Indian Oil Corporation Limited 105
5.13 SKILL TYPE: FRONTLINE WORKERS TRAINING MARKET 106
5.13.1 RESILIENCE 106
5.13.2 DE-ESCALATION 106
5.13.3 COMMUNICATION 106
5.13.4 STRATEGIC THINKING 106
5.13.5 SELF-ASSURANCE 106
5.14 KEY CONFERENCES & EVENTS IN 2022-2023 107
TABLE 15 FRONTLINE WORKERS TRAINING MARKET: DETAILED LIST OF CONFERENCES & EVENTS 107
5.15 KEY STAKEHOLDERS & BUYING CRITERIA 108
5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS 108
FIGURE 33 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATION 108
TABLE 16 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATION (%) 108
5.15.2 BUYING CRITERIA 109
FIGURE 34 KEY BUYING CRITERIA FOR TOP THREE APPLICATION 109
TABLE 17 KEY BUYING CRITERIA FOR TOP THREE APPLICATION 109
6 FRONTLINE WORKERS TRAINING MARKET, BY COMPONENT 110
6.1 INTRODUCTION 111
6.1.1 COMPONENT: FRONTLINE WORKERS TRAINING MARKET DRIVERS 111
FIGURE 35 SOLUTIONS SEGMENT TO GROW AT LARGE MARKET SIZE DURING FORECAST PERIOD 111
TABLE 18 FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 112
TABLE 19 FRONTLINE WORKERS TRAINING MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 112
6.2 SOLUTIONS 112
6.2.1 ENTERPRISES IMPLEMENT TRAINING SOLUTIONS TO UPSKILL THEIR WORKFORCE USING SINGLE LEARNING PLATFORM 112
FIGURE 36 FRONTLINE LMS SEGMENT TO GROW AT LARGEST MARKET SIZE DURING FORECAST PERIOD 113
TABLE 20 FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2018–2021 (USD MILLION) 113
TABLE 21 FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2022–2027 (USD MILLION) 113
TABLE 22 FRONTLINE WORKERS TRAINING SOLUTION MARKET BY REGION, 2018–2021 (USD MILLION) 114
TABLE 23 FRONTLINE WORKERS TRAINING SOLUTION MARKET BY REGION, 2022–2027 (USD MILLION) 114
6.2.1.1 Frontline Learning Management System 114
TABLE 24 FRONTLINE LMS MARKET BY REGION, 2018–2021 (USD MILLION) 115
TABLE 25 FRONTLINE LMS MARKET BY REGION, 2022–2027 (USD MILLION) 115
6.2.1.2 Microlearning-based Platform 115
TABLE 26 MICROLEARNING-BASED PLATFORM MARKET BY REGION, 2018–2021 (USD MILLION) 116
TABLE 27 MICROLEARNING-BASED PLATFORM MARKET BY REGION, 2022–2027 (USD MILLION) 116
6.2.1.3 Other Software Tools 116
TABLE 28 OTHER SOFTWARE TOOLS MARKET BY REGION, 2018–2021 (USD MILLION) 117
TABLE 29 OTHER SOFTWARE TOOLS MARKET BY REGION, 2022–2027 (USD MILLION) 117
6.3 SERVICES 117
6.3.1 INCREASING TECHNOLOGICAL ADVANCEMENTS TO PROPEL DEMAND FOR FRONTLINE TRAINING SERVICES 117
FIGURE 37 SUPPORT & MAINTENANCE SERVICES SEGMENT TO GROW AT LARGEST MARKET SIZE DURING FORECAST PERIOD 118
TABLE 30 FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2018–2021 (USD MILLION) 118
TABLE 31 FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2022–2027 (USD MILLION) 118
TABLE 32 FRONTLINE WORKERS TRAINING SERVICE MARKET BY REGION, 2018–2021 (USD MILLION) 119
TABLE 33 FRONTLINE WORKERS TRAINING SERVICE MARKET BY REGION, 2022–2027 (USD MILLION) 119
6.3.1.1 Consulting Services 119
TABLE 34 FRONTLINE WORKERS TRAINING CONSULTING SERVICE MARKET BY REGION, 2018–2021 (USD MILLION) 119
TABLE 35 FRONTLINE WORKERS TRAINING CONSULTING SERVICE MARKET BY REGION, 2022–2027 (USD MILLION) 120
6.3.1.2 Implementation Services 120
TABLE 36 FRONTLINE WORKERS TRAINING IMPLEMENTATION SERVICE MARKET BY REGION, 2018–2021 (USD MILLION) 120
TABLE 37 FRONTLINE WORKERS TRAINING IMPLEMENTATION SERVICE MARKET BY REGION, 2022–2027 (USD MILLION) 120
6.3.1.3 Support & Maintenance Services 121
TABLE 38 FRONTLINE WORKERS TRAINING SUPPORT & MAINTENANCE SERVICE MARKET BY REGION, 2018–2021 (USD MILLION) 121
TABLE 39 FRONTLINE WORKERS TRAINING SUPPORT & MAINTAINENCE SERVICE MARKET BY REGION, 2022–2027 (USD MILLION) 121
7 FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING 122
7.1 INTRODUCTION 123
7.1.1 MODE OF LEARNING: FRONTLINE WORKERS TRAINING MARKET DRIVERS 123
FIGURE 38 BLENDED LEARNING SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2022 123
TABLE 40 FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2018–2021 (USD MILLION) 124
TABLE 41 FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2022–2027 (USD MILLION) 124
7.2 BLENDED LEARNING 124
7.2.1 BLENDED LEARNING TO ACCELERATE GROWTH OF FRONTLINE MARKET 124
TABLE 42 BLENDED LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 125
TABLE 43 BLENDED LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 125
7.3 MOBILE LEARNING 125
7.3.1 SWITCHING TO MOBILE-BASED LEARNING TO BE MORE EFFECTIVE AND INTUITIVE FOR BUSINESSES 125
TABLE 44 MOBILE LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 126
TABLE 45 MOBILE LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 126
7.4 VIRTUAL LEARNING 126
7.4.1 VIRTUAL LEARNING TO BECOME PREFERRED METHOD OF LEARNING DUE TO ADAPTABILITY AND FLEXIBILITY 126
TABLE 46 VIRTUAL LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 127
TABLE 47 VIRTUAL LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 127
8 FRONTLINE WORKERS TRAINING MARKET, BY DEPLOYMENT MODE 128
8.1 INTRODUCTION 129
8.1.1 DEPLOYMENT MODE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 129
FIGURE 39 CLOUD SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2022 130
TABLE 48 FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 130
TABLE 49 FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 130
8.2 CLOUD 130
8.2.1 CLOUD-BASED TRAINING SOLUTIONS TO DELIVER TRAINERS AND WORKERS FLEXIBILITY AND SCALABILITY 130
TABLE 50 CLOUD: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 131
TABLE 51 CLOUD: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 131
8.3 ON-PREMISES 131
8.3.1 FRONTLINE TRAINING SOLUTIONS TO AVOID INFRASTRUCTURE UPGRADATION COSTS USING ON-PREMISES DEPLOYMENT MODE 131
TABLE 52 ON-PREMISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 132
TABLE 53 ON-PREMISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 132
9 FRONTLINE WORKERS TRAINING MARKET, BY ORGANIZATION SIZE 133
9.1 INTRODUCTION 134
9.1.1 ORGANIZATION SIZE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 134
FIGURE 40 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO WITNESS HIGHER GROWTH RATE DURING FORECAST PERIOD 134
TABLE 54 FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 134
TABLE 55 FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 135
9.2 LARGE ENTERPRISES 135
TABLE 56 LARGE ENTERPRISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 135
TABLE 57 LARGE ENTERPRISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 135
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES 136
TABLE 58 SMALL AND MEDIUM-SIZED ENTERPRISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 136
TABLE 59 SMALL AND MEDIUM-SIZED ENTERPRISES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2022–2027 (USD MILLION) 136
10 FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION 137
10.1 INTRODUCTION 138
10.1.1 APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET DRIVERS 138
FIGURE 41 RISK & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 138
TABLE 60 FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2018–2021 (USD MILLION) 139
TABLE 61 FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2022–2027 (USD MILLION) 139
10.2 CONTENT MANAGEMENT 139
10.2.1 CONTENT MANAGEMENT TO ELIMINATE CONTENT SILOS AND MAINTENANCE HASSLES 139
TABLE 62 CONTENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 140
TABLE 63 CONTENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 140
10.3 PERFORMANCE MANAGEMENT 140
10.3.1 ALIGNING COMPANY GOALS WITH INDIVIDUAL EMPLOYEE PERFORMANCE 140
TABLE 64 PERFORMANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 141
TABLE 65 PERFORMANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 141
10.4 TALENT MANAGEMENT 141
10.4.1 PROPER TRAINING SOLUTIONS WITH TALENT MANAGEMENT APPLICATIONS TO ENCOURAGE EMPLOYEE RETENTION 141
TABLE 66 TALENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 142
TABLE 67 TALENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 142
10.5 RISK & COMPLIANCE MANAGEMENT 142
10.5.1 NEED TO EFFECTIVELY MANAGE COMPLIANCE & ASSESS RISK TO EQUIP WORKERS WITH TRAINING RESOURCES 142
TABLE 68 RISK & COMPLIANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 143
TABLE 69 RISK & COMPLIANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 143
10.6 CAMPAIGN MANAGEMENT 143
10.6.1 FRONTLINE WORKERS TRAINING SOLUTIONS TO BENEFIT ORGANIZATIONS IN MANAGING MARKETING CAMPAIGNS EFFECTIVELY 143
TABLE 70 CAMPAIGN MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 144
TABLE 71 CAMPAIGN MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 144
10.7 ONBOARDING & ENGAGEMENT 144
10.7.1 NEED TO HANDLE ONBOARDING PROCESS FOR BETTER ENGAGEMENT 144
TABLE 72 ONBOARDING & ENGAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 145
TABLE 73 ONBOARDING & ENGAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 145
10.8 OTHER APPLICATIONS 145
TABLE 74 OTHER APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 146
TABLE 75 OTHER APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 146
11 FRONTLINE WORKERS TRAINING MARKET, BY TRAINING TYPE 147
11.1 INTRODUCTION 148
11.1.1 TRAINING TYPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 148
FIGURE 42 SOFT SKILLS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 148
TABLE 76 FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2018–2021 (USD MILLION) 149
TABLE 77 FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2022–2027 (USD MILLION) 149
11.2 SCENARIO-BASED TRAINING 149
TABLE 78 SCENARIO BASED TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 150
TABLE 79 SCENARIO BASED TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 150
11.3 TECHNICAL TRAINING 150
TABLE 80 TECHNICAL TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 150
TABLE 81 TECHNICAL TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 151
11.4 SOFT SKILLS TRAINING 151
TABLE 82 SOFT SKILLS TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 151
TABLE 83 SOFT SKILLS TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 152
11.5 FIRE & SAFETY TRAINING 152
TABLE 84 FIRE & SAFETY TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 152
TABLE 85 FIRE & SAFETY TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 153
11.6 CALL CENTER TRAINING 153
TABLE 86 CALL CENTER TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 154
TABLE 87 CALL CENTER TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 154
11.7 OTHER TRAINING TYPES 154
TABLE 88 OTHER TRAINING TYPES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 155
TABLE 89 OTHER TRAINING TYPES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 155
12 FRONTLINE WORKERS TRAINING MARKET, BY USER TYPE 156
12.1 INTRODUCTION 157
12.1.1 USER TYPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 157
FIGURE 43 CORPORATE USER TYPE SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 157
TABLE 90 FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 158
TABLE 91 FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2022–2027 (USD MILLION) 158
12.2 ACADEMIC USER 158
FIGURE 44 K-12 USER SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 158
TABLE 92 FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2018–2021 (USD MILLION) 159
TABLE 93 FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2022–2027 (USD MILLION) 159
TABLE 94 ACADEMIC USER: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 159
TABLE 95 ACADEMIC USER: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 159
12.2.1 K12 160
TABLE 96 K-12: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 160
TABLE 97 K-12: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 160
12.2.2 HIGHER EDUCATION 160
TABLE 98 HIGHER EDUCATION: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 161
TABLE 99 HIGHER EDUCATION: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 161
12.3 CORPORATE 161
FIGURE 45 TRANSPORTATION & LOGISTICS USER SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 162
TABLE 100 FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2018–2021 (USD MILLION) 162
TABLE 101 FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2022–2027 (USD MILLION) 162
TABLE 102 CORPORATE USER: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 163
TABLE 103 CORPORATE USER: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 163
12.3.1 BFSI 163
TABLE 104 BFSI: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 163
TABLE 105 BFSI: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 164
12.3.2 RETAIL 164
TABLE 106 RETAIL: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 165
TABLE 107 RETAIL: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 165
12.3.3 HEALTHCARE 165
TABLE 108 HEALTHCARE: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 166
TABLE 109 HEALTHCARE: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 166
12.3.4 TRANSPORTATION & LOGISTICS 166
TABLE 110 TRANSPORTATION & LOGISTICS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 166
TABLE 111 TRANSPORTATION & LOGISTICS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 167
12.3.5 CONSTRUCTION 167
TABLE 112 CONSTRUCTION: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 167
TABLE 113 CONSTRUCTION: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 168
12.3.6 GOVERNMENT & PUBLIC SECTOR 168
TABLE 114 GOVERNMENT & PUBLIC SECTOR: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 168
TABLE 115 GOVERNMENT & PUBLIC SECTOR: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 169
12.3.7 OTHER CORPORATE USER TYPES 169
TABLE 116 OTHER CORPORATE USERS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 170
TABLE 117 OTHER CORPORATE USERS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 170
13 FRONTLINE WORKERS TRAINING MARKET, BY REGION 171
13.1 INTRODUCTION 172
FIGURE 46 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 172
FIGURE 47 INDIA TO WITNESS HIGHEST GROWTH RATE DURING FORECAST PERIOD 173
TABLE 118 FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 173
TABLE 119 FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 173
13.2 NORTH AMERICA 174
13.2.1 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS 174
FIGURE 48 NORTH AMERICA: MARKET SNAPSHOT 175
TABLE 120 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 175
TABLE 121 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 176
TABLE 122 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2018–2021 (USD MILLION) 176
TABLE 123 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2022–2027 (USD MILLION) 176
TABLE 124 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2018–2021 (USD MILLION) 176
TABLE 125 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2022–2027 (USD MILLION) 177
TABLE 126 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2018–2021 (USD MILLION) 177
TABLE 127 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2022–2027 (USD MILLION) 177
TABLE 128 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 177
TABLE 129 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 178
TABLE 130 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 178
TABLE 131 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 178
TABLE 132 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2018–2021 (USD MILLION) 178
TABLE 133 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2022–2027 (USD MILLION) 179
TABLE 134 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2018–2021 (USD MILLION) 179
TABLE 135 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2022–2027 (USD MILLION) 179
TABLE 136 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2018–2021 (USD MILLION) 180
TABLE 137 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2022–2027 (USD MILLION) 180
TABLE 138 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2018–2021 (USD MILLION) 180
TABLE 139 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2022–2027 (USD MILLION) 180
TABLE 140 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2018–2021 (USD MILLION) 181
TABLE 141 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2022–2027 (USD MILLION) 181
TABLE 142 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COUNTRY, 2018–2021 (USD MILLION) 181
TABLE 143 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COUNTRY, 2022–2027 (USD MILLION) 182
13.2.2 US 182
13.2.2.1 Rise in demand for upskilling frontline workers to enhance performance to drive frontline workers training market 182
TABLE 144 US: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 182
TABLE 145 US: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 182
TABLE 146 US: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 183
TABLE 147 US: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 183
TABLE 148 US: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 183
TABLE 149 US: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 183
13.2.3 CANADA 184
13.2.3.1 Need to train and equip frontline workers with mobile-based training solutions to enhance performance to boost the demand 184
TABLE 150 CANADA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 184
TABLE 151 CANADA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 184
TABLE 152 CANADA: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 185
TABLE 153 CANADA: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 185
TABLE 154 CANADA: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 185
TABLE 155 CANADA: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 185
13.3 EUROPE 186
13.3.1 EUROPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 186
TABLE 156 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 187
TABLE 157 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 187
TABLE 158 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2018–2021 (USD MILLION) 187
TABLE 159 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2022–2027 (USD MILLION) 187
TABLE 160 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2018–2021 (USD MILLION) 188
TABLE 161 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2022–2027 (USD MILLION) 188
TABLE 162 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2018–2021 (USD MILLION) 188
TABLE 163 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2022–2027 (USD MILLION) 188
TABLE 164 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 189
TABLE 165 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 189
TABLE 166 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 189
TABLE 167 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 189
TABLE 168 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2018–2021 (USD MILLION) 190
TABLE 169 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2022–2027 (USD MILLION) 190
TABLE 170 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2018–2021 (USD MILLION) 190
TABLE 171 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2022–2027 (USD MILLION) 191
TABLE 172 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2018–2021 (USD MILLION) 191
TABLE 173 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2022–2027 (USD MILLION) 191
TABLE 174 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2018–2021 (USD MILLION) 191
TABLE 175 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2022–2027 (USD MILLION) 192
TABLE 176 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2018–2021 (USD MILLION) 192
TABLE 177 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2022–2027 (USD MILLION) 192
TABLE 178 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY COUNTRY, 2018–2021 (USD MILLION) 193
TABLE 179 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY COUNTRY, 2022–2027 (USD MILLION) 193
13.3.2 UK 193
13.3.2.1 Dynamic demography, robust IT infrastructure, and strong economy to drive market 193
TABLE 180 UK: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 194
TABLE 181 UK: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 194
TABLE 182 UK: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 194
TABLE 183 UK: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 194
TABLE 184 UK: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 195
TABLE 185 UK: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 195
13.3.3 GERMANY 195
13.3.3.1 Adoption of advanced technologies with favorable business environment to boost demand for frontline training 195
TABLE 186 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 195
TABLE 187 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 196
TABLE 188 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 196
TABLE 189 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 196
TABLE 190 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 196
TABLE 191 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 197
13.3.4 FRANCE 197
13.3.4.1 France to witness high economic growth and adopt digital transformation initiatives 197
TABLE 192 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 197
TABLE 193 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 197
TABLE 194 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 198
TABLE 195 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 198
TABLE 196 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 198
TABLE 197 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 198

　

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Summary

The frontline workers training market size to grow from USD 18.9 billion in 2022 to USD 40.1 billion by 2027, at a Compound Annual Growth Rate (CAGR) of 16.2% during the forecast period. Various factors such as increasing demand for virtual training due to the pandemic, growing usage of disruptive technologies such as AR, VR, AI, and ML for improved training experience couple with the rising need to integrate interactive and personalized training environments are expected to drive the adoption of frontline workers training.
Frontline training refers to training programs and initiatives for frontline workers across healthcare, education, grocery and retail, hospitality, and more. Frontline workers often work long hours, often not at a desk or in front of a computer, and face compounding challenges, such as a lack of resources and occupational uncertainty. According to research from the Upskill America Initiative at The Aspen Institute, frontline training should be accessible on demand, in the flow of work, to reach frontline learners where they are.
Factors such as increasing demand for LMS to effectively manage learning content, rising demand for BYOD among enterprises, growing need for skill-based and objective-driven training to boost frontline performance, increasing demand to integrate interactive and personalized training environments, increased demand for virtual training post pandemic, and growing usage of disruptive technologies such as AR, VR, AI, and ML for improved training experience are some of the factors to boost the growth of frontline workers training market. Organizations across the globe are dedicatedly investing in AI and ML technologies to improve user experience and stay competitive in the changing market environment.
The solutions segment to register for the largest market size during the forecast period
Based on component, the frontline workers training market is segmented into solutions and services. The market size of the solutions segment is estimated to be the largest during the forecast period. These solutions help enterprises to upskill their workforce using a single online learning platform. Frontline workers training solution providers compete to increase their market coverage and expand their presence in newer markets.
The blended learning segment to account for the largest market size during the forecast period
Based on mode of learning, the frontline workers training market is segmented into blended learning, mobile learning, and virtual learning. The blended learning segment to lead frontline workers training market in 2022. Blended learning lets the workers explore the content that interests them. For instance, the workers can watch a video, read a blog, watch a podcast, and then take an assessment. Additionally, most of the frontline workers lack adequate bandwidth Hence they prefer to have simple offline material access and download options for get better content.
Asia Pacific to hold highest CAGR during the forecast period
The Asia Pacific frontline workers training market is expected to grow at the highest CAGR during the forecast period owing to the growing industrialization and government support for deskless technology adoption in this region. This market is also expected to account for the significant adoption of frontline workers training solutions as the countries such as China, Japan, and India are leveraging information-intensive AI technologies, and providing adequate training to the frontline workers to upskill and enhance performance. PTC, Google, Microsoft, and Adobe are the vendors operating in the market in the region, along with several other significant frontline workers training solution providers. The need of workforce upskilling by companies across major corporate users, such as BFSI, healthcare, hospitality, and retail, is expected to contribute to the growth of the frontline workers training market in Asia Pacific.
Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the frontline workers training market.
 By Company: Tier I: 35%, Tier II: 45%, and Tier III: 20%
 By Designation: C-Level Executives: 35%, D-Level Executives: 25%, and Managers: 40%
 By Region: APAC: 25%, Europe: 30%, North America: 30%, MEA: 10%, Latin America: 5%
The report includes the study of key players offering frontline workers training. It profiles major vendors in the frontline workers training market. The major players in the frontline workers training market include PTC (US), Beekeeper (Switzerland), Microsoft (US), Google (US), Adobe (US), Axonify (Canada), iTacit (Canada), Frontline Data Solutions (US), Intertek Alchemy (US), Blackboard (US), D2L (Canada), Disprz (India), Opus Training (US), Rallyware (US), SAP Litmos (US), Oracle (US), Cornerstone (US), BizLibrary (US), CrossKnowledge (France), Orion Labs (US), Skyllful (US), OttoLearn (Canada), Enabley (Israel), Epignosis (US), EduMe (UK), YOOBIC (UK), Bites (Israel), MobieTrain (Belgium), Maximl (India), Flip (US), Anthill (US), and Skedulo (US).
Research Coverage
The market study covers the frontline workers training market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as components, mapping type, application, vertical, and region. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.
Key Benefits of Buying the Report
The report would provide the market leaders/new entrants in this market with information on the closest approximations of the revenue numbers for the overall frontline workers training market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.



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Table of Contents

1 INTRODUCTION 52
1.1 STUDY OBJECTIVES 52
1.2 MARKET DEFINITION 52
1.2.1 INCLUSIONS AND EXCLUSIONS 53
1.3 MARKET SCOPE 54
1.3.1 MARKET SEGMENTATION 54
1.3.2 REGIONS COVERED 55
1.3.3 YEARS CONSIDERED 55
1.4 CURRENCY CONSIDERED 56
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2019–2021 56
1.5 STAKEHOLDERS 56
2 RESEARCH METHODOLOGY 57
2.1 RESEARCH DATA 57
FIGURE 1 FRONTLINE WORKERS TRAINING MARKET: RESEARCH DESIGN 57
2.1.1 SECONDARY DATA 58
2.1.2 PRIMARY DATA 58
TABLE 2 PRIMARY INTERVIEWS 58
2.1.2.1 Breakdown of primaries 59
2.1.2.2 Key industry insights 59
2.2 MARKET BREAKUP AND DATA TRIANGULATION 60
FIGURE 2 DATA TRIANGULATION 60
2.3 MARKET SIZE ESTIMATION 61
FIGURE 3 FRONTLINE WORKERS TRAINING MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 61
2.3.1 TOP-DOWN APPROACH 61
2.3.2 BOTTOM-UP APPROACH 62
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM SOLUTIONS/SERVICES OF THE FRONTLINE WORKERS TRAINING MARKET 62
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM SERVICES OF THE FRONTLINE WORKERS TRAINING MARKET 63
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM SERVICES OF THE FRONTLINE WORKERS TRAINING MARKET 64
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF FRONTLINE WORKERS TRAINING THROUGH OVERALL FRONTLINE WORKERS TRAINING SPENDING 64
2.4 MARKET FORECAST 65
TABLE 3 FACTOR ANALYSIS 65
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 66
FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 66
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 67
FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 67
2.7 ASSUMPTIONS FOR THE STUDY 68
2.8 LIMITATIONS OF THE STUDY 69
3 EXECUTIVE SUMMARY 70
TABLE 4 GLOBAL FRONLTINE WORKERS TRAINING MARKET SIZE AND GROWTH RATE, 2018–2021 (USD MILLION, Y-O-Y %) 71
TABLE 5 GLOBAL FRONLTINE WORKERS TRAINING MARKET SIZE AND GROWTH RATE, 2022–2027 (USD MILLION, Y-O-Y %) 72
FIGURE 10 SOLUTION SEGMENT TO HOLD HIGHER MARKET SIZE IN FRONTLINE WORKERS TRAINING MARKET IN 2022 72
FIGURE 11 FRONTLINE LMS SEGMENT TO HOLD HIGHER MARKET SIZE IN FRONTLINE WORKERS TRAINING MARKET IN 2022 72
FIGURE 12 SUPPORT & MAINTENANCE SERVICES SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022 73
FIGURE 13 BLENDED LEARNING SEGMENT TO HOLD HIGHEST MARKET SIZE IN 2022 73
FIGURE 14 TECHNICAL TRAINING SEGMENT TO HOLD LARGEST MARKET SIZE IN 2022 73
FIGURE 15 CONTENT MANAGEMENT SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2022 74
FIGURE 16 LARGE ENTERPRISE SEGMENT TO HOLD LARGEST MARKET SIZE IN 2022 74
FIGURE 17 CLOUD SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022 74
FIGURE 18 ACADEMIC USER SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022 75
FIGURE 19 HIGHER EDUCATION SEGMENT TO HOLD HIGHER MARKET SHARE IN 2022 75
FIGURE 20 HEALTHCARE CORPORATE USER SEGMENT TO HOLD HIGHEST MARKET SHARE IN 2022 75
FIGURE 21 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE AND ASIA PACIFIC TO GROW AT HIGHEST CAGR IN FRONTLINE WORKERS TRAINING MARKET IN 2022 76
4 PREMIUM INSIGHTS 77
4.1 ATTRACTIVE OPPORTUNITIES IN FRONTLINE WORKERS TRAINING MARKET 77
FIGURE 22 RISING DEMAND FOR BYOD AMONG ENTERPRISES COUPLED WITH NEED FOR SKILLS-BASED AND RESULT-ORIENTED TRAINING TO DRIVE GROWTH IN THE MARKET 77
4.2 FRONTLINE WORKERS TRAINING MARKET: TOP THREE APPLICATION 78
FIGURE 23 RISK & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 78
4.3 FRONTLINE WORKERS TRAINING MARKET: BY COMPONENT AND TOP THREE APPLICATION 78
FIGURE 24 SOLUTIONS AND CONTENT MANAGEMENT SEGMENT TO HOLD HIGH MARKET SHARES IN 2022 78
4.4 FRONTLINE WORKERS TRAINING MARKET: BY REGION 79
FIGURE 25 NORTH AMERICA TO HOLD HIGHEST MARKET SHARE IN 2022 79
5 MARKET OVERVIEW AND INDUSTRY TRENDS 80
5.1 INTRODUCTION 80
5.2 MARKET DYNAMICS 80
FIGURE 26 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FRONTLINE WORKERS TRAINING MARKET 81
5.2.1 DRIVERS 81
5.2.1.1 Increasing demand for LMS to effectively manage learning content 81
5.2.1.2 Rising demand for BYOD among enterprises 82
5.2.1.3 Growing need for skill-based and objective-driven training to boost frontline performance 82
5.2.1.4 Need to integrate interactive and personalized training environments 83
5.2.2 RESTRAINTS 83
5.2.2.1 Lack of performance monitoring and measuring RoI 83
5.2.2.2 Reluctance of enterprises to transform existing training content into microcontent 83
5.2.3 OPPORTUNITIES 83
5.2.3.1 Increasing demand for virtual training due to pandemic 83
5.2.3.2 Growing usage of disruptive technologies such as AR, VR, AI, and ML for improved training experience 84
5.2.4 CHALLENGES 84
5.2.4.1 Need for multi-language support 84
5.2.4.2 Shortage of skilled workforce to articulate business operations 84
5.2.4.3 Dearth of impetus and communication among frontline workers 84
5.2.5 CUMULATIVE GROWTH ANALYSIS 85
5.3 ECOSYSTEM 85
FIGURE 27 FRONTLINE WORKERS TRAINING MARKET: ECOSYSTEM 85
TABLE 6 FRONTLINE WORKERS TRAINING MARKET: ECOSYSTEM 86
5.4 SUPPLY CHAIN ANALYSIS 87
FIGURE 28 SUPPLY CHAIN ANALYSIS 87
5.5 PATENT ANALYSIS 88
5.5.1 METHODOLOGY 88
5.5.2 DOCUMENT TYPE 88
TABLE 7 PATENTS FILED, 2018-2021 88
5.5.3 INNOVATION AND PATENT APPLICATIONS 88
FIGURE 29 TOTAL NUMBER OF PATENTS GRANTED YEARLY, 2019–2022 88
5.5.4 TOP APPLICANTS 89
FIGURE 30 TOP 10 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2019–2022 89
5.6 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF FRONTLINE WORKERS TRAINING MARKET 89
FIGURE 31 FRONTLINE WORKERS TRAINING MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS 89
5.7 AVERAGE SELLING PRICE 90
TABLE 8 AVERAGE SELLING PRICING ANALYSIS, 2021 90
5.8 PORTER’S FIVE FORCES ANALYSIS 91
TABLE 9 IMPACT OF EACH FORCE ON FRONTLINE WORKERS TRAINING MARKET 91
FIGURE 32 PORTER’S FIVE FORCES ANALYSIS 92
5.8.1 THREAT OF NEW ENTRANTS 92
5.8.2 THREAT OF SUBSTITUTES 93
5.8.3 BARGAINING POWER OF SUPPLIERS 93
5.8.4 BARGAINING POWER OF BUYERS 93
5.8.5 INTENSITY OF COMPETITIVE RIVALRY 93
5.9 REGULATORY LANDSCAPE 94
5.9.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 94
TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 94
TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 94
TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 95
TABLE 13 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 95
TABLE 14 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 96
5.10 TECHNOLOGY TRENDS 96
5.10.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 96
5.10.2 CLOUD COMPUTING 96
5.10.3 DATA ANALYTICS 97
5.10.4 5G NETWORK 97
5.10.5 METAVERSE 97
5.10.6 AUGMENTED REALITY AND VIRTUAL REALITY 98
5.11 REGULATORY IMPACT 98
5.12 CASE STUDY ANALYSIS 99
5.12.1 BFSI 99
5.12.1.1 Case study: Enabling continuous learning for Oman Arab Bank’s knowledge workers 99
5.12.1.2 Case study: AI-powered learning hub for Yoma Bank’s entire workforce 100
5.12.2 ACADEMIC 100
5.12.2.1 Case study: Enabley supports Dan.IT to reduce its instructor led face to face training time 100
5.12.3 FOOD AND BEVERAGES 101
5.12.3.1 Case study: Bonduelle Group achieves 50% reduction in incidents that require medical aid 101
5.12.3.2 Case study: Intertek Alchemy helps TruFoodMfg to reduce injuries and increase savings 101
5.12.3.3 Case study: Keurig Dr Pepper chose Alchemy’s training, reinforcement, and audit-readiness solutions to improve operations 102
5.12.3.4 Case study: Deliveroo implemented Talent LMS solution to decrease sign-up time and help people get better training 102
5.12.4 HEALTHCARE 103
5.12.4.1 Case study: Beekeeper helps DRK Säckingen’s with interdepartmental communication requirements 103
5.12.5 RETAIL 104
5.12.5.1 Case study: Personalized learning experience platform for Bhima Jewels' entire workforce 104
5.12.6 MANUFACTURING 104
5.12.6.1 Case study: Customized skilled solutions for Mahindra Dealership’s extended workforce 104
5.12.7 HOSPITALITY 105
5.12.7.1 Case study: Providing Marriott Buckhead Atlanta with a standardized solution with significant improvements in audio quality and usable range 105
5.12.8 UTILITIES 105
5.12.8.1 Case study: Disprz creates a continuous learning culture with mobile-led training for Indian Oil Corporation Limited 105
5.13 SKILL TYPE: FRONTLINE WORKERS TRAINING MARKET 106
5.13.1 RESILIENCE 106
5.13.2 DE-ESCALATION 106
5.13.3 COMMUNICATION 106
5.13.4 STRATEGIC THINKING 106
5.13.5 SELF-ASSURANCE 106
5.14 KEY CONFERENCES & EVENTS IN 2022-2023 107
TABLE 15 FRONTLINE WORKERS TRAINING MARKET: DETAILED LIST OF CONFERENCES & EVENTS 107
5.15 KEY STAKEHOLDERS & BUYING CRITERIA 108
5.15.1 KEY STAKEHOLDERS IN BUYING PROCESS 108
FIGURE 33 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATION 108
TABLE 16 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATION (%) 108
5.15.2 BUYING CRITERIA 109
FIGURE 34 KEY BUYING CRITERIA FOR TOP THREE APPLICATION 109
TABLE 17 KEY BUYING CRITERIA FOR TOP THREE APPLICATION 109
6 FRONTLINE WORKERS TRAINING MARKET, BY COMPONENT 110
6.1 INTRODUCTION 111
6.1.1 COMPONENT: FRONTLINE WORKERS TRAINING MARKET DRIVERS 111
FIGURE 35 SOLUTIONS SEGMENT TO GROW AT LARGE MARKET SIZE DURING FORECAST PERIOD 111
TABLE 18 FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 112
TABLE 19 FRONTLINE WORKERS TRAINING MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 112
6.2 SOLUTIONS 112
6.2.1 ENTERPRISES IMPLEMENT TRAINING SOLUTIONS TO UPSKILL THEIR WORKFORCE USING SINGLE LEARNING PLATFORM 112
FIGURE 36 FRONTLINE LMS SEGMENT TO GROW AT LARGEST MARKET SIZE DURING FORECAST PERIOD 113
TABLE 20 FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2018–2021 (USD MILLION) 113
TABLE 21 FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2022–2027 (USD MILLION) 113
TABLE 22 FRONTLINE WORKERS TRAINING SOLUTION MARKET BY REGION, 2018–2021 (USD MILLION) 114
TABLE 23 FRONTLINE WORKERS TRAINING SOLUTION MARKET BY REGION, 2022–2027 (USD MILLION) 114
6.2.1.1 Frontline Learning Management System 114
TABLE 24 FRONTLINE LMS MARKET BY REGION, 2018–2021 (USD MILLION) 115
TABLE 25 FRONTLINE LMS MARKET BY REGION, 2022–2027 (USD MILLION) 115
6.2.1.2 Microlearning-based Platform 115
TABLE 26 MICROLEARNING-BASED PLATFORM MARKET BY REGION, 2018–2021 (USD MILLION) 116
TABLE 27 MICROLEARNING-BASED PLATFORM MARKET BY REGION, 2022–2027 (USD MILLION) 116
6.2.1.3 Other Software Tools 116
TABLE 28 OTHER SOFTWARE TOOLS MARKET BY REGION, 2018–2021 (USD MILLION) 117
TABLE 29 OTHER SOFTWARE TOOLS MARKET BY REGION, 2022–2027 (USD MILLION) 117
6.3 SERVICES 117
6.3.1 INCREASING TECHNOLOGICAL ADVANCEMENTS TO PROPEL DEMAND FOR FRONTLINE TRAINING SERVICES 117
FIGURE 37 SUPPORT & MAINTENANCE SERVICES SEGMENT TO GROW AT LARGEST MARKET SIZE DURING FORECAST PERIOD 118
TABLE 30 FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2018–2021 (USD MILLION) 118
TABLE 31 FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2022–2027 (USD MILLION) 118
TABLE 32 FRONTLINE WORKERS TRAINING SERVICE MARKET BY REGION, 2018–2021 (USD MILLION) 119
TABLE 33 FRONTLINE WORKERS TRAINING SERVICE MARKET BY REGION, 2022–2027 (USD MILLION) 119
6.3.1.1 Consulting Services 119
TABLE 34 FRONTLINE WORKERS TRAINING CONSULTING SERVICE MARKET BY REGION, 2018–2021 (USD MILLION) 119
TABLE 35 FRONTLINE WORKERS TRAINING CONSULTING SERVICE MARKET BY REGION, 2022–2027 (USD MILLION) 120
6.3.1.2 Implementation Services 120
TABLE 36 FRONTLINE WORKERS TRAINING IMPLEMENTATION SERVICE MARKET BY REGION, 2018–2021 (USD MILLION) 120
TABLE 37 FRONTLINE WORKERS TRAINING IMPLEMENTATION SERVICE MARKET BY REGION, 2022–2027 (USD MILLION) 120
6.3.1.3 Support & Maintenance Services 121
TABLE 38 FRONTLINE WORKERS TRAINING SUPPORT & MAINTENANCE SERVICE MARKET BY REGION, 2018–2021 (USD MILLION) 121
TABLE 39 FRONTLINE WORKERS TRAINING SUPPORT & MAINTAINENCE SERVICE MARKET BY REGION, 2022–2027 (USD MILLION) 121
7 FRONTLINE WORKERS TRAINING MARKET, BY MODE OF LEARNING 122
7.1 INTRODUCTION 123
7.1.1 MODE OF LEARNING: FRONTLINE WORKERS TRAINING MARKET DRIVERS 123
FIGURE 38 BLENDED LEARNING SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2022 123
TABLE 40 FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2018–2021 (USD MILLION) 124
TABLE 41 FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2022–2027 (USD MILLION) 124
7.2 BLENDED LEARNING 124
7.2.1 BLENDED LEARNING TO ACCELERATE GROWTH OF FRONTLINE MARKET 124
TABLE 42 BLENDED LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 125
TABLE 43 BLENDED LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 125
7.3 MOBILE LEARNING 125
7.3.1 SWITCHING TO MOBILE-BASED LEARNING TO BE MORE EFFECTIVE AND INTUITIVE FOR BUSINESSES 125
TABLE 44 MOBILE LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 126
TABLE 45 MOBILE LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 126
7.4 VIRTUAL LEARNING 126
7.4.1 VIRTUAL LEARNING TO BECOME PREFERRED METHOD OF LEARNING DUE TO ADAPTABILITY AND FLEXIBILITY 126
TABLE 46 VIRTUAL LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 127
TABLE 47 VIRTUAL LEARNING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 127
8 FRONTLINE WORKERS TRAINING MARKET, BY DEPLOYMENT MODE 128
8.1 INTRODUCTION 129
8.1.1 DEPLOYMENT MODE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 129
FIGURE 39 CLOUD SEGMENT TO LEAD FRONTLINE WORKERS TRAINING MARKET IN 2022 130
TABLE 48 FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 130
TABLE 49 FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 130
8.2 CLOUD 130
8.2.1 CLOUD-BASED TRAINING SOLUTIONS TO DELIVER TRAINERS AND WORKERS FLEXIBILITY AND SCALABILITY 130
TABLE 50 CLOUD: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 131
TABLE 51 CLOUD: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 131
8.3 ON-PREMISES 131
8.3.1 FRONTLINE TRAINING SOLUTIONS TO AVOID INFRASTRUCTURE UPGRADATION COSTS USING ON-PREMISES DEPLOYMENT MODE 131
TABLE 52 ON-PREMISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 132
TABLE 53 ON-PREMISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 132
9 FRONTLINE WORKERS TRAINING MARKET, BY ORGANIZATION SIZE 133
9.1 INTRODUCTION 134
9.1.1 ORGANIZATION SIZE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 134
FIGURE 40 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO WITNESS HIGHER GROWTH RATE DURING FORECAST PERIOD 134
TABLE 54 FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 134
TABLE 55 FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 135
9.2 LARGE ENTERPRISES 135
TABLE 56 LARGE ENTERPRISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 135
TABLE 57 LARGE ENTERPRISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 135
9.3 SMALL AND MEDIUM-SIZED ENTERPRISES 136
TABLE 58 SMALL AND MEDIUM-SIZED ENTERPRISES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 136
TABLE 59 SMALL AND MEDIUM-SIZED ENTERPRISES: FRONTLINE WORKERS TRAINING MARKET, BY REGION, 2022–2027 (USD MILLION) 136
10 FRONTLINE WORKERS TRAINING MARKET, BY APPLICATION 137
10.1 INTRODUCTION 138
10.1.1 APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET DRIVERS 138
FIGURE 41 RISK & COMPLIANCE MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 138
TABLE 60 FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2018–2021 (USD MILLION) 139
TABLE 61 FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2022–2027 (USD MILLION) 139
10.2 CONTENT MANAGEMENT 139
10.2.1 CONTENT MANAGEMENT TO ELIMINATE CONTENT SILOS AND MAINTENANCE HASSLES 139
TABLE 62 CONTENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 140
TABLE 63 CONTENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 140
10.3 PERFORMANCE MANAGEMENT 140
10.3.1 ALIGNING COMPANY GOALS WITH INDIVIDUAL EMPLOYEE PERFORMANCE 140
TABLE 64 PERFORMANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 141
TABLE 65 PERFORMANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 141
10.4 TALENT MANAGEMENT 141
10.4.1 PROPER TRAINING SOLUTIONS WITH TALENT MANAGEMENT APPLICATIONS TO ENCOURAGE EMPLOYEE RETENTION 141
TABLE 66 TALENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 142
TABLE 67 TALENT MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 142
10.5 RISK & COMPLIANCE MANAGEMENT 142
10.5.1 NEED TO EFFECTIVELY MANAGE COMPLIANCE & ASSESS RISK TO EQUIP WORKERS WITH TRAINING RESOURCES 142
TABLE 68 RISK & COMPLIANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 143
TABLE 69 RISK & COMPLIANCE MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 143
10.6 CAMPAIGN MANAGEMENT 143
10.6.1 FRONTLINE WORKERS TRAINING SOLUTIONS TO BENEFIT ORGANIZATIONS IN MANAGING MARKETING CAMPAIGNS EFFECTIVELY 143
TABLE 70 CAMPAIGN MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 144
TABLE 71 CAMPAIGN MANAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 144
10.7 ONBOARDING & ENGAGEMENT 144
10.7.1 NEED TO HANDLE ONBOARDING PROCESS FOR BETTER ENGAGEMENT 144
TABLE 72 ONBOARDING & ENGAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 145
TABLE 73 ONBOARDING & ENGAGEMENT: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 145
10.8 OTHER APPLICATIONS 145
TABLE 74 OTHER APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 146
TABLE 75 OTHER APPLICATIONS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 146
11 FRONTLINE WORKERS TRAINING MARKET, BY TRAINING TYPE 147
11.1 INTRODUCTION 148
11.1.1 TRAINING TYPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 148
FIGURE 42 SOFT SKILLS SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 148
TABLE 76 FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2018–2021 (USD MILLION) 149
TABLE 77 FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2022–2027 (USD MILLION) 149
11.2 SCENARIO-BASED TRAINING 149
TABLE 78 SCENARIO BASED TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 150
TABLE 79 SCENARIO BASED TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 150
11.3 TECHNICAL TRAINING 150
TABLE 80 TECHNICAL TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 150
TABLE 81 TECHNICAL TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 151
11.4 SOFT SKILLS TRAINING 151
TABLE 82 SOFT SKILLS TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 151
TABLE 83 SOFT SKILLS TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 152
11.5 FIRE & SAFETY TRAINING 152
TABLE 84 FIRE & SAFETY TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 152
TABLE 85 FIRE & SAFETY TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 153
11.6 CALL CENTER TRAINING 153
TABLE 86 CALL CENTER TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 154
TABLE 87 CALL CENTER TRAINING: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 154
11.7 OTHER TRAINING TYPES 154
TABLE 88 OTHER TRAINING TYPES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 155
TABLE 89 OTHER TRAINING TYPES: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 155
12 FRONTLINE WORKERS TRAINING MARKET, BY USER TYPE 156
12.1 INTRODUCTION 157
12.1.1 USER TYPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 157
FIGURE 43 CORPORATE USER TYPE SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 157
TABLE 90 FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 158
TABLE 91 FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2022–2027 (USD MILLION) 158
12.2 ACADEMIC USER 158
FIGURE 44 K-12 USER SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD 158
TABLE 92 FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2018–2021 (USD MILLION) 159
TABLE 93 FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2022–2027 (USD MILLION) 159
TABLE 94 ACADEMIC USER: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 159
TABLE 95 ACADEMIC USER: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 159
12.2.1 K12 160
TABLE 96 K-12: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 160
TABLE 97 K-12: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 160
12.2.2 HIGHER EDUCATION 160
TABLE 98 HIGHER EDUCATION: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 161
TABLE 99 HIGHER EDUCATION: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 161
12.3 CORPORATE 161
FIGURE 45 TRANSPORTATION & LOGISTICS USER SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 162
TABLE 100 FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2018–2021 (USD MILLION) 162
TABLE 101 FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2022–2027 (USD MILLION) 162
TABLE 102 CORPORATE USER: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 163
TABLE 103 CORPORATE USER: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 163
12.3.1 BFSI 163
TABLE 104 BFSI: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 163
TABLE 105 BFSI: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 164
12.3.2 RETAIL 164
TABLE 106 RETAIL: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 165
TABLE 107 RETAIL: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 165
12.3.3 HEALTHCARE 165
TABLE 108 HEALTHCARE: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 166
TABLE 109 HEALTHCARE: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 166
12.3.4 TRANSPORTATION & LOGISTICS 166
TABLE 110 TRANSPORTATION & LOGISTICS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 166
TABLE 111 TRANSPORTATION & LOGISTICS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 167
12.3.5 CONSTRUCTION 167
TABLE 112 CONSTRUCTION: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 167
TABLE 113 CONSTRUCTION: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 168
12.3.6 GOVERNMENT & PUBLIC SECTOR 168
TABLE 114 GOVERNMENT & PUBLIC SECTOR: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 168
TABLE 115 GOVERNMENT & PUBLIC SECTOR: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 169
12.3.7 OTHER CORPORATE USER TYPES 169
TABLE 116 OTHER CORPORATE USERS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 170
TABLE 117 OTHER CORPORATE USERS: FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 170
13 FRONTLINE WORKERS TRAINING MARKET, BY REGION 171
13.1 INTRODUCTION 172
FIGURE 46 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 172
FIGURE 47 INDIA TO WITNESS HIGHEST GROWTH RATE DURING FORECAST PERIOD 173
TABLE 118 FRONTLINE WORKERS TRAINING MARKET BY REGION, 2018–2021 (USD MILLION) 173
TABLE 119 FRONTLINE WORKERS TRAINING MARKET BY REGION, 2022–2027 (USD MILLION) 173
13.2 NORTH AMERICA 174
13.2.1 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET DRIVERS 174
FIGURE 48 NORTH AMERICA: MARKET SNAPSHOT 175
TABLE 120 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 175
TABLE 121 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 176
TABLE 122 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2018–2021 (USD MILLION) 176
TABLE 123 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2022–2027 (USD MILLION) 176
TABLE 124 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2018–2021 (USD MILLION) 176
TABLE 125 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2022–2027 (USD MILLION) 177
TABLE 126 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2018–2021 (USD MILLION) 177
TABLE 127 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2022–2027 (USD MILLION) 177
TABLE 128 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 177
TABLE 129 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 178
TABLE 130 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 178
TABLE 131 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 178
TABLE 132 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2018–2021 (USD MILLION) 178
TABLE 133 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2022–2027 (USD MILLION) 179
TABLE 134 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2018–2021 (USD MILLION) 179
TABLE 135 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2022–2027 (USD MILLION) 179
TABLE 136 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2018–2021 (USD MILLION) 180
TABLE 137 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2022–2027 (USD MILLION) 180
TABLE 138 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2018–2021 (USD MILLION) 180
TABLE 139 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2022–2027 (USD MILLION) 180
TABLE 140 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2018–2021 (USD MILLION) 181
TABLE 141 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2022–2027 (USD MILLION) 181
TABLE 142 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COUNTRY, 2018–2021 (USD MILLION) 181
TABLE 143 NORTH AMERICA: FRONTLINE WORKERS TRAINING MARKET BY COUNTRY, 2022–2027 (USD MILLION) 182
13.2.2 US 182
13.2.2.1 Rise in demand for upskilling frontline workers to enhance performance to drive frontline workers training market 182
TABLE 144 US: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 182
TABLE 145 US: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 182
TABLE 146 US: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 183
TABLE 147 US: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 183
TABLE 148 US: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 183
TABLE 149 US: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 183
13.2.3 CANADA 184
13.2.3.1 Need to train and equip frontline workers with mobile-based training solutions to enhance performance to boost the demand 184
TABLE 150 CANADA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 184
TABLE 151 CANADA: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 184
TABLE 152 CANADA: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 185
TABLE 153 CANADA: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 185
TABLE 154 CANADA: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 185
TABLE 155 CANADA: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 185
13.3 EUROPE 186
13.3.1 EUROPE: FRONTLINE WORKERS TRAINING MARKET DRIVERS 186
TABLE 156 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 187
TABLE 157 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 187
TABLE 158 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2018–2021 (USD MILLION) 187
TABLE 159 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY SOLUTION, 2022–2027 (USD MILLION) 187
TABLE 160 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2018–2021 (USD MILLION) 188
TABLE 161 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY SERVICE, 2022–2027 (USD MILLION) 188
TABLE 162 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2018–2021 (USD MILLION) 188
TABLE 163 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY MODE OF LEARNING, 2022–2027 (USD MILLION) 188
TABLE 164 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 189
TABLE 165 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 189
TABLE 166 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2018–2021 (USD MILLION) 189
TABLE 167 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 189
TABLE 168 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2018–2021 (USD MILLION) 190
TABLE 169 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY TRAINING TYPE, 2022–2027 (USD MILLION) 190
TABLE 170 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2018–2021 (USD MILLION) 190
TABLE 171 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY APPLICATION, 2022–2027 (USD MILLION) 191
TABLE 172 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2018–2021 (USD MILLION) 191
TABLE 173 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY END USER TYPE, 2022–2027 (USD MILLION) 191
TABLE 174 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2018–2021 (USD MILLION) 191
TABLE 175 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY ACADEMIC USER, 2022–2027 (USD MILLION) 192
TABLE 176 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2018–2021 (USD MILLION) 192
TABLE 177 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY CORPORATE USER, 2022–2027 (USD MILLION) 192
TABLE 178 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY COUNTRY, 2018–2021 (USD MILLION) 193
TABLE 179 EUROPE: FRONTLINE WORKERS TRAINING MARKET BY COUNTRY, 2022–2027 (USD MILLION) 193
13.3.2 UK 193
13.3.2.1 Dynamic demography, robust IT infrastructure, and strong economy to drive market 193
TABLE 180 UK: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 194
TABLE 181 UK: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 194
TABLE 182 UK: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 194
TABLE 183 UK: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 194
TABLE 184 UK: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 195
TABLE 185 UK: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 195
13.3.3 GERMANY 195
13.3.3.1 Adoption of advanced technologies with favorable business environment to boost demand for frontline training 195
TABLE 186 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 195
TABLE 187 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 196
TABLE 188 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 196
TABLE 189 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 196
TABLE 190 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 196
TABLE 191 GERMANY: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 197
13.3.4 FRANCE 197
13.3.4.1 France to witness high economic growth and adopt digital transformation initiatives 197
TABLE 192 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2018–2021 (USD MILLION) 197
TABLE 193 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY COMPONENT, 2022–2027 (USD MILLION) 197
TABLE 194 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2018–2021 (USD MILLION) 198
TABLE 195 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 198
TABLE 196 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2018–2021 (USD MILLION) 198
TABLE 197 FRANCE: FRONTLINE WORKERS TRAINING MARKET BY USER TYPE, 2022–2027 (USD MILLION) 198

　

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