Summary

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Table of Contents

Table of Contents

1. Key Takeaways & Strategic Recommendations

1.1 Key Takeaways . 4
1.1.1 RPA (Robotic Process Automation) . 4
1.1.2 Roboadvisors . 4
1.1.3 Chatbots . 4
1.2 Strategic Recommendations . 6
Figure 1.1: Banking Automation, Roboadvisor & Chatbots Market Forecast
Summary . 6

2. Banking Industry Analysis

2.1 Introduction . 8
2.2 PESTEL Analysis . 8
2.2.1 PESTEL Pressures. 8
Figure 2.1: PESTEL Analysis of Financial Services Industry . 9
Figure 2.2: Juniper Global Banked Population Forecast 2018-2023 . 10
2.3 Five Forces Analysis of the Incumbent Banking Industry . 10
i. Rivalry among Competitors . 10
Table 2.3: Rank of 25 Global Banks According to Revenues . 11
ii. Threat of New Entrants . 12
Table 2.4: New Players in the Banking Sector - Mobile Banks . 12
iii. Buyers’ Bargaining Power . 13
iv. Suppliers’ Bargaining Power . 13
v. Threat of Substitutes . 13
vi. Opportunities & Recommendations . 13
Table 2.5: Five Forces Analysis of the Banking Industry . 14
2.4 FI Investment in Technology . 15
Figure 2.6: Patents Filled at USPTO by FIs . 16
2.5 Online Banking & FIs App Rating . 16
Table 2.7: Mobile Bank Apps Rank . 17
2.6 Open Banking . 17
Figure 2.8: Open Banking Regulated Providers in the UK . 18

3. Automation & Roboadvisors: Vendor Strategies & Market Outlook

3.1 Automation in FIs: Chatbots . 20
3.1.1 Chatbots Market Status . 20
Figure 3.1: Chatbot Advantages & Disadvantages . 20
Table 3.2: Chatbots Functionalities in FIs . 21
3.1.2 Opportunities & Recommendations . 22
3.2 Automation in Banking: RPA & AI . 22
3.2.1 RPA Market Status . 22
Table 3.3: RPA Implementation by FIs . 23
3.2.2 Geographic Spread . 24
Table 3.4: RPA Vendor Geographic Spread . 24
3.2.3 RPA Vendor Positioning Index . 25
Table 3.5: Automation Service Phase Categorisation . 25
Figure 3.6: Juniper Vendor Positioning Index: Intelligent Automation . 26
i. Scripted Vendors . 27
ii. Orchestrated Vendors . 27
iii. Cognitive Vendors . 27
iv. Intelligent Vendors . 28
v. Intelligent Vendors Focused on Financial & Banking Solutions . 28
3.2.4 RPA Rising Stars . 29
Figure 3.7: Rising Stars Analysis: RPA . 29
3.2.5 Opportunities & Recommendations. 30
Figure 3.8: Barriers to Effective Automation Process . 30
3.3 Automation in FIs: Roboadvisors . 31
3.3.1 Roboadvisors Market Status . 31
Table 3.9: AI Role Classification in Roboadvisors . 31
Figure 3.10: Roboadvisors by Taxable Returns in Q3 2018 . 32
3.3.2 Roboadvisor Positioning Analysis: Disruptors & Challengers Quadrant . 33
Figure 3.11: Juniper Disruptors & Challengers Quadrant: Roboadvisors . 33
i. Embryonic . 34
ii. Catalysts . 34
iii. Disruptors. 35
iv. Nascent . 35
3.3.3 Roboadvisor Rising Stars . 35
Figure 3.12: Rising Stars Analysis: Roboadvisors . 36
3.3.4 Opportunities & Recommendations. 37

4. Automation & Roboadvisors: Market Forecasts

4.1 Introduction . 39
4.2 Methodology & Assumptions . 39
4.2.1 Roboadvisors & Chatbots . 39
4.2.2 RPA . 39
Figure 4.1: Banking Chatbot Methodology . 40
Figure 4.2: Roboadvisors Methodology . 41
4.3 Robotic Process Automation . 42
4.3.1 RPA Software & Services Revenue . 42
Figure & Table 4.3: Total RPA Software & Services Revenue ($m), Split by 8 Key Regions 2018-2023 . 42
4.3.2 RPA Software & Services in Banking & Finance . 43
Figure & Table 4.4: Total Software & Services RPA Revenue in Banking & Financial Services ($m), Split by 8 Key Regions 2018-2023. 43
4.4 Chatbots . 44
4.4.1 Cost Savings . 44
Figure & Table 4.5: Banking Customer Service Cost Savings Enabled through Chatbot Deployment ($m), Split by 8 Key Regions 2018-2023 . 44
4.5 Roboadvisors . 45
4.5.1 AUM (Assets Under Management) . 45
Figure & Table 4.6: Roboadvisors Assets under Management ($bn), Split by 8 Key Regions 2018-2023 . 45
4.5.2 Roboadvisor Platform Revenues . 46
Figure & Table 4.7: Roboadvisor Platform Revenues ($m), Split by 8 Key Regions 2018-2023 . 46