サービスとしてのユニファイド・コミュニケーション市場世界の産業動向、シェア、規模、成長、機会、2023-2028年予測Unified Communications as a Service Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028 市場の概要 世界のユニファイド・コミュニケーション・アズ・ア・サービスの市場規模は、2022年に531億米ドルに達しました。今後、IMARC Groupは、2023年から2028年の間に21.3%の成長率(CAGR)を示し、2028年... もっと見る
サマリー市場の概要世界のユニファイド・コミュニケーション・アズ・ア・サービスの市場規模は、2022年に531億米ドルに達しました。今後、IMARC Groupは、2023年から2028年の間に21.3%の成長率(CAGR)を示し、2028年までに1709億米ドルに達すると予測しています。クラウドベースのソリューションの採用が進んでいること、さまざまな業界で効果的なコミュニケーションソリューションへの需要が高まっていること、ビジネスプロセスのデジタル化を好む傾向が強まっていることなどが、市場を牽引する主な要因の1つです。 UCaaS(Unified Communications as a Service)とは、さまざまなコミュニケーションやコラボレーションのアプリケーションやサービスを提供する、クラウド配信型のユニファイド・コミュニケーション・モデルを指します。シングルテナントやマルチテナントのサービスを通じて、電子メール、インスタントメッセージ、ビデオ会議、コールルーティング、音声コミュニケーションツールなどを提供します。また、オートアテンダント、双方向音声応答、コールルーティング、顧客関係管理などのコンタクトセンター機能を提供し、さまざまなコアビジネス業務に柔軟性と拡張性を提供します。また、業務効率を向上させ、ハードウェア機器の購入やリソースのアウトソースにかかる設備投資を最小限に抑えることができます。また、インターネットに接続できる環境であれば、いつでも、どこからでも、企業経営者が組織を運営することが可能です。また、従業員の生産性を向上させ、さまざまな情報技術(IT)サービスやプロセスを合理化することができます。また、多くの中小企業がカスタマーケアサービスを向上させることで、売上を向上させ、ビジネスの成長を促進することができます。さらに、UCaaSはさまざまな業務の効率化を実現するため、世界中の銀行、金融サービス、保険(BFSI)、情報技術(IT)、通信、旅行、ホスピタリティ、輸送・物流などの分野で採用されています。 ユニファイド・コミュニケーション・アズ・ア・サービスの市場動向: 現在、さまざまな業界で、従業員、顧客、利害関係者との関係を管理するための効果的なコミュニケーションソリューションに対する需要が高まっていることは、市場にプラスの影響を与える主要因の1つとなっています。また、インフラを管理し、コストを最小限に抑え、労働集約的な作業を軽減するために、クラウドベースのソリューションの採用が増加していることも、市場の成長を後押ししています。また、ワークフローや業務の簡素化、データの解釈、価値ある洞察の獲得を目的としたビジネスプロセスのデジタル化に対する嗜好が高まっており、市場の見通しを良好なものにしています。また、ワークライフバランスの維持と生産性の向上を目的に、従業員の間で在宅勤務(WFH)モデルの採用が世界的に増加しています。これに加えて、企業のモビリティを高めるためにオフィスに自分のデバイスを持ち込む(BYOD)傾向が高まっていることが、市場の成長に寄与しています。さらに、自動トランスクリプトやスピーカーのスマートトラッキング、直感的な通話録音など、さまざまなメリットを提供するためのUCaaSにおける人工知能(AI)とモノのインターネット(IoT)の統合が進んでいることも、市場の成長を後押ししています。さらに、企業のITインフラストラクチャの改善の高まりと、パブリッククラウドサービスの需要の高まりが、市場の成長を後押ししています。 主要な市場セグメント: IMARC Groupは、2023年から2028年までの世界、地域、国レベルでの予測とともに、世界のサービスとしてのユニファイド・コミュニケーション市場レポートの各サブセグメントにおける主要トレンドの分析を提供します。当レポートでは、ソリューションタイプ、組織規模、導入形態、業種に基づき、市場を分類しています。 ソリューションタイプのインサイト: テレフォニー ユニファイドメッセージング コンファレンシング コラボレーション・プラットフォーム その他 本レポートでは、ソリューションタイプに基づくサービスとしてのユニファイド・コミュニケーション市場の詳細な内訳と分析を提供しています。これには、テレフォニー、ユニファイドメッセージング、コンファレンシング、コラボレーションプラットフォーム、その他が含まれます。それによると、テレフォニーは最大のセグメントを占めています。 組織規模の洞察: 中小企業 大企業 また、組織規模に基づくサービスとしてのユニファイド・コミュニケーション市場の詳細な分類と分析も本レポートで提供しています。これには、中小企業と大企業が含まれます。それによると、大企業が最も大きな市場シェアを占めています。 デプロイメント・モードのインサイト: パブリッククラウド プライベートクラウド ハイブリッドクラウド また、サービスとしてのユニファイド・コミュニケーション市場の展開モードに基づく詳細な分類と分析も報告書に記載されています。これには、パブリッククラウド、プライベートクラウド、ハイブリッドクラウドが含まれます。レポートによると、パブリッククラウドが最大の市場シェアを占めています。 Vertical Insights(バーティカル・インサイト): BFSI IT・テレコム ヘルスケア 運輸・物流 旅行・ホスピタリティ メディア・エンターテインメント その他 本レポートでは、ユニファイド・コミュニケーション・アズ・ア・サービス市場の業種別の詳細な分類と分析も行っています。これには、BFSI、IT・テレコム、ヘルスケア、輸送・物流、旅行・ホスピタリティ、メディア・エンターテインメント、その他が含まれます。それによると、ITおよびテレコムが最大の市場シェアを占めています。 地域別インサイト 北アメリカ ユーエスエー カナダ アジア太平洋 中国 日本 インド 南朝鮮 オーストラリア インドネシア その他 ヨーロッパ ドイツ フランス イギリス イタリア スペイン ロシア その他 ラテンアメリカ ブラジル メキシコ その他 中近東・アフリカ また、北米(米国、カナダ)、アジア太平洋(中国、日本、インド、韓国、オーストラリア、インドネシア、その他)、欧州(英国、ドイツ、フランス、イタリア、スペイン、ロシア、その他)、中南米(ブラジル、メキシコ、その他)、中東・アフリカを含むすべての主要地域市場について包括的に分析している。それによると、ユニファイド・コミュニケーション・アズ・ア・サービスの市場規模は、北米が最大でした。北米のサービスとしてのユニファイド・コミュニケーション市場を牽引する要因としては、クラウド技術の採用拡大、ビジネスの自動化の進展、リモートワークの増加などが挙げられます。 競合の状況: また、世界のユニファイド・コミュニケーション・アズ・ア・サービス市場における競争環境についても包括的な分析を行っています。市場構造、主要企業による市場シェア、プレイヤーのポジショニング、トップの勝利戦略、競合ダッシュボード、企業評価象限などの競争分析がレポート内で取り上げられています。また、主要企業の詳細なプロフィールを掲載しています。対象となる企業には、8x8 Inc.、Ale USA Inc.、AT&T Inc. (China Huaxin Post and Telecom Technologies Co. Ltd.)、BT Group Plc、Cisco Systems Inc.、Fuze Inc、Microsoft Corporation、NTT Communications (The Nippon Telegraph and Telephone Corporation), Ringcentral Inc, Verizon Communications Inc.など。なお、これは一部の企業のリストであり、完全なリストはレポートにて提供されています。 本レポートで回答した主な質問 サービスとしてのユニファイド・コミュニケーションの世界市場はこれまでどのように推移してきたのか、そして今後数年間はどのように推移していくのか? サービスとしてのユニファイド・コミュニケーションの世界市場における推進要因、阻害要因、機会は何か? 各駆動要因、阻害要因、機会が世界のサービスとしてのユニファイド・コミュニケーション市場に与える影響は何か? 主要な地域市場とは? 最も魅力的なサービスとしてのユニファイド・コミュニケーション市場を代表する国はどこか? ソリューションタイプに基づく市場の内訳は? サービスとしてのユニファイド・コミュニケーション市場において、最も魅力的なソリューションタイプは? 組織規模に基づく市場の内訳は? サービスとしてのユニファイド・コミュニケーション市場において、最も魅力的な組織規模はどこか? 導入形態に基づく市場の内訳は? サービスとしてのユニファイド・コミュニケーション市場において、最も魅力的な展開モードは何か? 市場の業種別内訳は? サービスとしてのユニファイド・コミュニケーション市場において、最も魅力的な業種はどこか? サービスとしてのユニファイド・コミュニケーションの世界市場の競争構造は? サービスとしてのユニファイド・コミュニケーションの世界市場における主要プレイヤー/企業は? 目次1 Preface2 Scope and Methodology 2.1 Objectives of the Study 2.2 Stakeholders 2.3 Data Sources 2.3.1 Primary Sources 2.3.2 Secondary Sources 2.4 Market Estimation 2.4.1 Bottom-Up Approach 2.4.2 Top-Down Approach 2.5 Forecasting Methodology 3 Executive Summary 4 Introduction 4.1 Overview 4.2 Key Industry Trends 5 Global Unified Communications as a Service Market 5.1 Market Overview 5.2 Market Performance 5.3 Impact of COVID-19 5.4 Market Forecast 6 Market Breakup by Solution Type 6.1 Telephony 6.1.1 Market Trends 6.1.2 Market Forecast 6.2 Unified Messaging 6.2.1 Market Trends 6.2.2 Market Forecast 6.3 Conferencing 6.3.1 Market Trends 6.3.2 Market Forecast 6.4 Collaboration Platforms 6.4.1 Market Trends 6.4.2 Market Forecast 6.5 Others 6.5.1 Market Trends 6.5.2 Market Forecast 7 Market Breakup by Organization Size 7.1 Small and Medium Enterprises 7.1.1 Market Trends 7.1.2 Market Forecast 7.2 Large Enterprises 7.2.1 Market Trends 7.2.2 Market Forecast 8 Market Breakup by Deployment Mode 8.1 Public Cloud 8.1.1 Market Trends 8.1.2 Market Forecast 8.2 Private Cloud 8.2.1 Market Trends 8.2.2 Market Forecast 8.3 Hybrid Cloud 8.3.1 Market Trends 8.3.2 Market Forecast 9 Market Breakup by Vertical 9.1 BFSI 9.1.1 Market Trends 9.1.2 Market Forecast 9.2 IT and Telecom 9.2.1 Market Trends 9.2.2 Market Forecast 9.3 Healthcare 9.3.1 Market Trends 9.3.2 Market Forecast 9.4 Transportation and Logistics 9.4.1 Market Trends 9.4.2 Market Forecast 9.5 Travel and Hospitality 9.5.1 Market Trends 9.5.2 Market Forecast 9.6 Media and Entertainment 9.6.1 Market Trends 9.6.2 Market Forecast 9.7 Others 9.7.1 Market Trends 9.7.2 Market Forecast 10 Market Breakup by Region 10.1 North America 10.1.1 United States 10.1.1.1 Market Trends 10.1.1.2 Market Forecast 10.1.2 Canada 10.1.2.1 Market Trends 10.1.2.2 Market Forecast 10.2 Asia Pacific 10.2.1 China 10.2.1.1 Market Trends 10.2.1.2 Market Forecast 10.2.2 Japan 10.2.2.1 Market Trends 10.2.2.2 Market Forecast 10.2.3 India 10.2.3.1 Market Trends 10.2.3.2 Market Forecast 10.2.4 South Korea 10.2.4.1 Market Trends 10.2.4.2 Market Forecast 10.2.5 Australia 10.2.5.1 Market Trends 10.2.5.2 Market Forecast 10.2.6 Indonesia 10.2.6.1 Market Trends 10.2.6.2 Market Forecast 10.2.7 Others 10.2.7.1 Market Trends 10.2.7.2 Market Forecast 10.3 Europe 10.3.1 Germany 10.3.1.1 Market Trends 10.3.1.2 Market Forecast 10.3.2 France 10.3.2.1 Market Trends 10.3.2.2 Market Forecast 10.3.3 United Kingdom 10.3.3.1 Market Trends 10.3.3.2 Market Forecast 10.3.4 Italy 10.3.4.1 Market Trends 10.3.4.2 Market Forecast 10.3.5 Spain 10.3.5.1 Market Trends 10.3.5.2 Market Forecast 10.3.6 Russia 10.3.6.1 Market Trends 10.3.6.2 Market Forecast 10.3.7 Others 10.3.7.1 Market Trends 10.3.7.2 Market Forecast 10.4 Latin America 10.4.1 Brazil 10.4.1.1 Market Trends 10.4.1.2 Market Forecast 10.4.2 Mexico 10.4.2.1 Market Trends 10.4.2.2 Market Forecast 10.4.3 Others 10.4.3.1 Market Trends 10.4.3.2 Market Forecast 10.5 Middle East and Africa 10.5.1 Market Trends 10.5.2 Market Breakup by Country 10.5.3 Market Forecast 11 SWOT Analysis 11.1 Overview 11.2 Strengths 11.3 Weaknesses 11.4 Opportunities 11.5 Threats 12 Value Chain Analysis 13 Porters Five Forces Analysis 13.1 Overview 13.2 Bargaining Power of Buyers 13.3 Bargaining Power of Suppliers 13.4 Degree of Competition 13.5 Threat of New Entrants 13.6 Threat of Substitutes 14 Price Analysis 15 Competitive Landscape 15.1 Market Structure 15.2 Key Players 15.3 Profiles of Key Players 15.3.1 8x8 Inc. 15.3.1.1 Company Overview 15.3.1.2 Product Portfolio 15.3.1.3 Financials 15.3.1.4 SWOT Analysis 15.3.2 Ale USA Inc. 15.3.2.1 Company Overview 15.3.2.2 Product Portfolio 15.3.3 AT&T Inc. (China Huaxin Post and Telecom Technologies Co. Ltd.) 15.3.3.1 Company Overview 15.3.3.2 Product Portfolio 15.3.3.3 Financials 15.3.3.4 SWOT Analysis 15.3.4 BT Group Plc 15.3.4.1 Company Overview 15.3.4.2 Product Portfolio 15.3.4.3 Financials 15.3.4.4 SWOT Analysis 15.3.5 Cisco Systems Inc. 15.3.5.1 Company Overview 15.3.5.2 Product Portfolio 15.3.5.3 Financials 15.3.5.4 SWOT Analysis 15.3.6 Fuze Inc. 15.3.6.1 Company Overview 15.3.6.2 Product Portfolio 15.3.7 Microsoft Corporation 15.3.7.1 Company Overview 15.3.7.2 Product Portfolio 15.3.7.3 Financials 15.3.7.4 SWOT Analysis 15.3.8 NTT Communications (The Nippon Telegraph and Telephone Corporation) 15.3.8.1 Company Overview 15.3.8.2 Product Portfolio 15.3.9 Ringcentral Inc. 15.3.9.1 Company Overview 15.3.9.2 Product Portfolio 15.3.9.3 Financials 15.3.10 Verizon Communications Inc. 15.3.10.1 Company Overview 15.3.10.2 Product Portfolio 15.3.10.3 Financials 15.3.10.4 SWOT Analysis List of Figures Figure 1: Global: Unified Communications as a Service Market: Major Drivers and Challenges Figure 2: Global: Unified Communications as a Service Market: Sales Value (in Billion US$), 2017-2022 Figure 3: Global: Unified Communications as a Service Market: Breakup by Solution Type (in %), 2022 Figure 4: Global: Unified Communications as a Service Market: Breakup by Organization Size (in %), 2022 Figure 5: Global: Unified Communications as a Service Market: Breakup by Deployment Mode (in %), 2022 Figure 6: Global: Unified Communications as a Service Market: Breakup by Vertical (in %), 2022 Figure 7: Global: Unified Communications as a Service Market: Breakup by Region (in %), 2022 Figure 8: Global: Unified Communications as a Service Market Forecast: Sales Value (in Billion US$), 2023-2028 Figure 9: Global: Unified Communications as a Service (Telephony) Market: Sales Value (in Million US$), 2017 & 2022 Figure 10: Global: Unified Communications as a Service (Telephony) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 11: Global: Unified Communications as a Service (Unified Messaging) Market: Sales Value (in Million US$), 2017 & 2022 Figure 12: Global: Unified Communications as a Service (Unified Messaging) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 13: Global: Unified Communications as a Service (Conferencing) Market: Sales Value (in Million US$), 2017 & 2022 Figure 14: Global: Unified Communications as a Service (Conferencing) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 15: Global: Unified Communications as a Service (Collaboration Platforms) Market: Sales Value (in Million US$), 2017 & 2022 Figure 16: Global: Unified Communications as a Service (Collaboration Platforms) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 17: Global: Unified Communications as a Service (Other Solution Types) Market: Sales Value (in Million US$), 2017 & 2022 Figure 18: Global: Unified Communications as a Service (Other Solution Types) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 19: Global: Unified Communications as a Service (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2017 & 2022 Figure 20: Global: Unified Communications as a Service (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 21: Global: Unified Communications as a Service (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022 Figure 22: Global: Unified Communications as a Service (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 23: Global: Unified Communications as a Service (Public Cloud) Market: Sales Value (in Million US$), 2017 & 2022 Figure 24: Global: Unified Communications as a Service (Public Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 25: Global: Unified Communications as a Service (Private Cloud) Market: Sales Value (in Million US$), 2017 & 2022 Figure 26: Global: Unified Communications as a Service (Private Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 27: Global: Unified Communications as a Service (Hybrid Cloud) Market: Sales Value (in Million US$), 2017 & 2022 Figure 28: Global: Unified Communications as a Service (Hybrid Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 29: Global: Unified Communications as a Service (BFSI) Market: Sales Value (in Million US$), 2017 & 2022 Figure 30: Global: Unified Communications as a Service (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 31: Global: Unified Communications as a Service (IT and Telecom) Market: Sales Value (in Million US$), 2017 & 2022 Figure 32: Global: Unified Communications as a Service (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 33: Global: Unified Communications as a Service (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022 Figure 34: Global: Unified Communications as a Service (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 35: Global: Unified Communications as a Service (Transportation and Logistics) Market: Sales Value (in Million US$), 2017 & 2022 Figure 36: Global: Unified Communications as a Service (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 37: Global: Unified Communications as a Service (Travel and Hospitality) Market: Sales Value (in Million US$), 2017 & 2022 Figure 38: Global: Unified Communications as a Service (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 39: Global: Unified Communications as a Service (Media and Entertainment) Market: Sales Value (in Million US$), 2017 & 2022 Figure 40: Global: Unified Communications as a Service (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 41: Global: Unified Communications as a Service (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022 Figure 42: Global: Unified Communications as a Service (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 43: North America: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 44: North America: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 45: United States: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 46: United States: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 47: Canada: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 48: Canada: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 49: Asia Pacific: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 50: Asia Pacific: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 51: China: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 52: China: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 53: Japan: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 54: Japan: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 55: India: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 56: India: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 57: South Korea: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 58: South Korea: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 59: Australia: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 60: Australia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 61: Indonesia: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 62: Indonesia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 63: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 64: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 65: Europe: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 66: Europe: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 67: Germany: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 68: Germany: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 69: France: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 70: France: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 71: United Kingdom: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 72: United Kingdom: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 73: Italy: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 74: Italy: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 75: Spain: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 76: Spain: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 77: Russia: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 78: Russia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 79: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 80: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 81: Latin America: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 82: Latin America: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 83: Brazil: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 84: Brazil: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 85: Mexico: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 86: Mexico: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 87: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 88: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 89: Middle East and Africa: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 90: Middle East and Africa: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 91: Global: Unified Communications as a Service Industry: SWOT Analysis Figure 92: Global: Unified Communications as a Service Industry: Value Chain Analysis Figure 93: Global: Unified Communications as a Service Industry: Porter’s Five Forces Analysis List of Tables Table 1: Global: Unified Communications as a Service Market: Key Industry Highlights, 2022 and 2028 Table 2: Global: Unified Communications as a Service Market Forecast: Breakup by Solution Type (in Million US$), 2023-2028 Table 3: Global: Unified Communications as a Service Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028 Table 4: Global: Unified Communications as a Service Market Forecast: Breakup by Deployment Mode (in Million US$), 2023-2028 Table 5: Global: Unified Communications as a Service Market Forecast: Breakup by Vertical (in Million US$), 2023-2028 Table 6: Global: Unified Communications as a Service Market Forecast: Breakup by Region (in Million US$), 2023-2028 Table 7: Global: Unified Communications as a Service Market Structure Table 8: Global: Unified Communications as a Service Market: Key Players
SummaryMarket Overview: Table of Contents1 Preface2 Scope and Methodology 2.1 Objectives of the Study 2.2 Stakeholders 2.3 Data Sources 2.3.1 Primary Sources 2.3.2 Secondary Sources 2.4 Market Estimation 2.4.1 Bottom-Up Approach 2.4.2 Top-Down Approach 2.5 Forecasting Methodology 3 Executive Summary 4 Introduction 4.1 Overview 4.2 Key Industry Trends 5 Global Unified Communications as a Service Market 5.1 Market Overview 5.2 Market Performance 5.3 Impact of COVID-19 5.4 Market Forecast 6 Market Breakup by Solution Type 6.1 Telephony 6.1.1 Market Trends 6.1.2 Market Forecast 6.2 Unified Messaging 6.2.1 Market Trends 6.2.2 Market Forecast 6.3 Conferencing 6.3.1 Market Trends 6.3.2 Market Forecast 6.4 Collaboration Platforms 6.4.1 Market Trends 6.4.2 Market Forecast 6.5 Others 6.5.1 Market Trends 6.5.2 Market Forecast 7 Market Breakup by Organization Size 7.1 Small and Medium Enterprises 7.1.1 Market Trends 7.1.2 Market Forecast 7.2 Large Enterprises 7.2.1 Market Trends 7.2.2 Market Forecast 8 Market Breakup by Deployment Mode 8.1 Public Cloud 8.1.1 Market Trends 8.1.2 Market Forecast 8.2 Private Cloud 8.2.1 Market Trends 8.2.2 Market Forecast 8.3 Hybrid Cloud 8.3.1 Market Trends 8.3.2 Market Forecast 9 Market Breakup by Vertical 9.1 BFSI 9.1.1 Market Trends 9.1.2 Market Forecast 9.2 IT and Telecom 9.2.1 Market Trends 9.2.2 Market Forecast 9.3 Healthcare 9.3.1 Market Trends 9.3.2 Market Forecast 9.4 Transportation and Logistics 9.4.1 Market Trends 9.4.2 Market Forecast 9.5 Travel and Hospitality 9.5.1 Market Trends 9.5.2 Market Forecast 9.6 Media and Entertainment 9.6.1 Market Trends 9.6.2 Market Forecast 9.7 Others 9.7.1 Market Trends 9.7.2 Market Forecast 10 Market Breakup by Region 10.1 North America 10.1.1 United States 10.1.1.1 Market Trends 10.1.1.2 Market Forecast 10.1.2 Canada 10.1.2.1 Market Trends 10.1.2.2 Market Forecast 10.2 Asia Pacific 10.2.1 China 10.2.1.1 Market Trends 10.2.1.2 Market Forecast 10.2.2 Japan 10.2.2.1 Market Trends 10.2.2.2 Market Forecast 10.2.3 India 10.2.3.1 Market Trends 10.2.3.2 Market Forecast 10.2.4 South Korea 10.2.4.1 Market Trends 10.2.4.2 Market Forecast 10.2.5 Australia 10.2.5.1 Market Trends 10.2.5.2 Market Forecast 10.2.6 Indonesia 10.2.6.1 Market Trends 10.2.6.2 Market Forecast 10.2.7 Others 10.2.7.1 Market Trends 10.2.7.2 Market Forecast 10.3 Europe 10.3.1 Germany 10.3.1.1 Market Trends 10.3.1.2 Market Forecast 10.3.2 France 10.3.2.1 Market Trends 10.3.2.2 Market Forecast 10.3.3 United Kingdom 10.3.3.1 Market Trends 10.3.3.2 Market Forecast 10.3.4 Italy 10.3.4.1 Market Trends 10.3.4.2 Market Forecast 10.3.5 Spain 10.3.5.1 Market Trends 10.3.5.2 Market Forecast 10.3.6 Russia 10.3.6.1 Market Trends 10.3.6.2 Market Forecast 10.3.7 Others 10.3.7.1 Market Trends 10.3.7.2 Market Forecast 10.4 Latin America 10.4.1 Brazil 10.4.1.1 Market Trends 10.4.1.2 Market Forecast 10.4.2 Mexico 10.4.2.1 Market Trends 10.4.2.2 Market Forecast 10.4.3 Others 10.4.3.1 Market Trends 10.4.3.2 Market Forecast 10.5 Middle East and Africa 10.5.1 Market Trends 10.5.2 Market Breakup by Country 10.5.3 Market Forecast 11 SWOT Analysis 11.1 Overview 11.2 Strengths 11.3 Weaknesses 11.4 Opportunities 11.5 Threats 12 Value Chain Analysis 13 Porters Five Forces Analysis 13.1 Overview 13.2 Bargaining Power of Buyers 13.3 Bargaining Power of Suppliers 13.4 Degree of Competition 13.5 Threat of New Entrants 13.6 Threat of Substitutes 14 Price Analysis 15 Competitive Landscape 15.1 Market Structure 15.2 Key Players 15.3 Profiles of Key Players 15.3.1 8x8 Inc. 15.3.1.1 Company Overview 15.3.1.2 Product Portfolio 15.3.1.3 Financials 15.3.1.4 SWOT Analysis 15.3.2 Ale USA Inc. 15.3.2.1 Company Overview 15.3.2.2 Product Portfolio 15.3.3 AT&T Inc. (China Huaxin Post and Telecom Technologies Co. Ltd.) 15.3.3.1 Company Overview 15.3.3.2 Product Portfolio 15.3.3.3 Financials 15.3.3.4 SWOT Analysis 15.3.4 BT Group Plc 15.3.4.1 Company Overview 15.3.4.2 Product Portfolio 15.3.4.3 Financials 15.3.4.4 SWOT Analysis 15.3.5 Cisco Systems Inc. 15.3.5.1 Company Overview 15.3.5.2 Product Portfolio 15.3.5.3 Financials 15.3.5.4 SWOT Analysis 15.3.6 Fuze Inc. 15.3.6.1 Company Overview 15.3.6.2 Product Portfolio 15.3.7 Microsoft Corporation 15.3.7.1 Company Overview 15.3.7.2 Product Portfolio 15.3.7.3 Financials 15.3.7.4 SWOT Analysis 15.3.8 NTT Communications (The Nippon Telegraph and Telephone Corporation) 15.3.8.1 Company Overview 15.3.8.2 Product Portfolio 15.3.9 Ringcentral Inc. 15.3.9.1 Company Overview 15.3.9.2 Product Portfolio 15.3.9.3 Financials 15.3.10 Verizon Communications Inc. 15.3.10.1 Company Overview 15.3.10.2 Product Portfolio 15.3.10.3 Financials 15.3.10.4 SWOT Analysis List of Figures Figure 1: Global: Unified Communications as a Service Market: Major Drivers and Challenges Figure 2: Global: Unified Communications as a Service Market: Sales Value (in Billion US$), 2017-2022 Figure 3: Global: Unified Communications as a Service Market: Breakup by Solution Type (in %), 2022 Figure 4: Global: Unified Communications as a Service Market: Breakup by Organization Size (in %), 2022 Figure 5: Global: Unified Communications as a Service Market: Breakup by Deployment Mode (in %), 2022 Figure 6: Global: Unified Communications as a Service Market: Breakup by Vertical (in %), 2022 Figure 7: Global: Unified Communications as a Service Market: Breakup by Region (in %), 2022 Figure 8: Global: Unified Communications as a Service Market Forecast: Sales Value (in Billion US$), 2023-2028 Figure 9: Global: Unified Communications as a Service (Telephony) Market: Sales Value (in Million US$), 2017 & 2022 Figure 10: Global: Unified Communications as a Service (Telephony) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 11: Global: Unified Communications as a Service (Unified Messaging) Market: Sales Value (in Million US$), 2017 & 2022 Figure 12: Global: Unified Communications as a Service (Unified Messaging) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 13: Global: Unified Communications as a Service (Conferencing) Market: Sales Value (in Million US$), 2017 & 2022 Figure 14: Global: Unified Communications as a Service (Conferencing) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 15: Global: Unified Communications as a Service (Collaboration Platforms) Market: Sales Value (in Million US$), 2017 & 2022 Figure 16: Global: Unified Communications as a Service (Collaboration Platforms) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 17: Global: Unified Communications as a Service (Other Solution Types) Market: Sales Value (in Million US$), 2017 & 2022 Figure 18: Global: Unified Communications as a Service (Other Solution Types) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 19: Global: Unified Communications as a Service (Small and Medium Enterprises) Market: Sales Value (in Million US$), 2017 & 2022 Figure 20: Global: Unified Communications as a Service (Small and Medium Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 21: Global: Unified Communications as a Service (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022 Figure 22: Global: Unified Communications as a Service (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 23: Global: Unified Communications as a Service (Public Cloud) Market: Sales Value (in Million US$), 2017 & 2022 Figure 24: Global: Unified Communications as a Service (Public Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 25: Global: Unified Communications as a Service (Private Cloud) Market: Sales Value (in Million US$), 2017 & 2022 Figure 26: Global: Unified Communications as a Service (Private Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 27: Global: Unified Communications as a Service (Hybrid Cloud) Market: Sales Value (in Million US$), 2017 & 2022 Figure 28: Global: Unified Communications as a Service (Hybrid Cloud) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 29: Global: Unified Communications as a Service (BFSI) Market: Sales Value (in Million US$), 2017 & 2022 Figure 30: Global: Unified Communications as a Service (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 31: Global: Unified Communications as a Service (IT and Telecom) Market: Sales Value (in Million US$), 2017 & 2022 Figure 32: Global: Unified Communications as a Service (IT and Telecom) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 33: Global: Unified Communications as a Service (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022 Figure 34: Global: Unified Communications as a Service (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 35: Global: Unified Communications as a Service (Transportation and Logistics) Market: Sales Value (in Million US$), 2017 & 2022 Figure 36: Global: Unified Communications as a Service (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 37: Global: Unified Communications as a Service (Travel and Hospitality) Market: Sales Value (in Million US$), 2017 & 2022 Figure 38: Global: Unified Communications as a Service (Travel and Hospitality) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 39: Global: Unified Communications as a Service (Media and Entertainment) Market: Sales Value (in Million US$), 2017 & 2022 Figure 40: Global: Unified Communications as a Service (Media and Entertainment) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 41: Global: Unified Communications as a Service (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022 Figure 42: Global: Unified Communications as a Service (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 43: North America: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 44: North America: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 45: United States: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 46: United States: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 47: Canada: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 48: Canada: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 49: Asia Pacific: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 50: Asia Pacific: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 51: China: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 52: China: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 53: Japan: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 54: Japan: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 55: India: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 56: India: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 57: South Korea: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 58: South Korea: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 59: Australia: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 60: Australia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 61: Indonesia: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 62: Indonesia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 63: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 64: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 65: Europe: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 66: Europe: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 67: Germany: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 68: Germany: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 69: France: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 70: France: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 71: United Kingdom: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 72: United Kingdom: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 73: Italy: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 74: Italy: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 75: Spain: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 76: Spain: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 77: Russia: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 78: Russia: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 79: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 80: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 81: Latin America: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 82: Latin America: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 83: Brazil: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 84: Brazil: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 85: Mexico: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 86: Mexico: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 87: Others: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 88: Others: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 89: Middle East and Africa: Unified Communications as a Service Market: Sales Value (in Million US$), 2017 & 2022 Figure 90: Middle East and Africa: Unified Communications as a Service Market Forecast: Sales Value (in Million US$), 2023-2028 Figure 91: Global: Unified Communications as a Service Industry: SWOT Analysis Figure 92: Global: Unified Communications as a Service Industry: Value Chain Analysis Figure 93: Global: Unified Communications as a Service Industry: Porter’s Five Forces Analysis List of Tables Table 1: Global: Unified Communications as a Service Market: Key Industry Highlights, 2022 and 2028 Table 2: Global: Unified Communications as a Service Market Forecast: Breakup by Solution Type (in Million US$), 2023-2028 Table 3: Global: Unified Communications as a Service Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028 Table 4: Global: Unified Communications as a Service Market Forecast: Breakup by Deployment Mode (in Million US$), 2023-2028 Table 5: Global: Unified Communications as a Service Market Forecast: Breakup by Vertical (in Million US$), 2023-2028 Table 6: Global: Unified Communications as a Service Market Forecast: Breakup by Region (in Million US$), 2023-2028 Table 7: Global: Unified Communications as a Service Market Structure Table 8: Global: Unified Communications as a Service Market: Key Players
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