フィールドサービス管理市場（COVID-19インパクト分析付き）：コンポーネント（ソリューションおよびサービス）、組織規模（中小企業および大企業）、導入形態（オンプレミスおよびクラウド）、垂直および地域別 - 2026年までの世界予測

Field Service Management Market with COVID-19 Impact Analysis, by Component (Solution and Services), Organization Size (SMEs and Large Enterprises), Deployment Mode (On-premise and Cloud), Vertical, and Region - Global Forecast to 2026

FSMの市場規模は、2021年の32億米ドルから2026年には57億米ドルになると予測され、予測期間中の年平均成長率（CAGR）は11.9%になると予想されています。フィールドサービス業界における自動化やデジタル化の導入... もっと見る

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出版社	出版年月	電子版価格	ページ数	図表数	言語
MarketsandMarkets マーケッツアンドマーケッツ	2021年9月30日	US$4,950 シングルユーザライセンスライセンス・価格情報注文方法はこちら	290	347	英語

日本語のページは自動翻訳を利用し作成しています。

サマリー

FSMの市場規模は、2021年の32億米ドルから2026年には57億米ドルになると予測され、予測期間中の年平均成長率（CAGR）は11.9%になると予想されています。フィールドサービス業界における自動化やデジタル化の導入の増加、BYODやモバイルベースのFSMソリューションの導入の増加などが、FSMソリューションおよびサービスの成長を促進する要因となっています。
大企業では、従業員の効率性や生産性を向上させる必要性が高まっているため、作業指示管理ソリューションの導入が顕著に増加しています。

作業指示管理ソフトウェアは、施設管理者が単一のダッシュボードですべての作業指示情報を効率的に追跡・管理することができるソリューションです。サービスリクエストの作成、リアルタイムの状況更新の監視、作業完了の追跡、作業に対するフィードバックの送信などが一元化されているため、拠点管理者は複数の拠点を持つ企業全体の作業指示を容易に管理することができます。作業指示管理ソリューションは、サービスワークフローのプロセスを自動化し、従業員の効率と生産性を向上させます。このソリューションは、フィールドサービス担当者、オフィススタッフ、コールセンターの幹部が、作業指示、ジョブの割り当て、顧客の詳細、サービス履歴を管理するのに役立ちます。顧客情報を分析することで、フィールドサービス企業は顧客の行動を把握し、それに応じてマーケティングキャンペーンを行うことができます。作業指示管理ソリューションは、管理者や派遣担当者が、可用性、近接性、緊急性、専門知識のレベルなど、さまざまな基準に基づいてフィールドサービス担当者の作業をスケジュールすることを可能にします。また、サービス企業が収益の漏れを最小限に抑え、キャッシュフローを増加させ、より高い品質のサービスを迅速に提供するのに役立ちます。
専門的なサービスをより短い時間とコストで提供したいというニーズの高まりにより、企業による統合・導入サービスの利用が増加しています。

プロフェッショナル・サービスとは、外部から企業に提供される支援のことです。これらのサービスには、システムの統合や導入も含まれます。プロフェッショナル・サービスを提供する企業には、テクニカル・コンサルタント、専任のプロジェクト管理チーム、エンタープライズ・ビデオの専門家などが含まれ、重要な意思決定支援ソフトウェア、ツール、サービス、および専門知識の設計と提供を専門に行っています。統合・導入サービスは、ERPやCRMなどの既存のシステムにフィールドサービスマネジメントソリューションを適切に導入・統合するためのサービスで、推定年収は大きくなると思われます。これらのサービスは、フィールドサービスマネジメントソリューションの正確な導入を可能にする、訓練を受けた技術的に専門なプロフェッショナルによって提供されます。フィールドサービス管理ソリューションは、より少ない時間とコストでフィールドサービスを提供することができるため、市場の成長が見込まれています。
企業は、運用の容易さと拡張性の高さから、クラウドを選択しています。

モバイル機器の普及に伴い、クラウドベースのフィールドサービスマネジメントソリューションが支持されています。これらのソリューションは、従業員がどこにいても、リアルタイムで労働力を最適化するのに役立ちます。フィールドサービス企業は、物理的なインフラを削減し、メンテナンスコストを削減し、いつでもどこでもデータにアクセスできるなどの利点があるため、クラウドベースの導入を採用しています。また、ストレージの増加、スケーラビリティ、柔軟性、ポータビリティ、コンプライアンスなどのメリットもあります。特に中小企業では、費用対効果が高く、高度な成果を上げることができることから、クラウド型の導入が進んでいます。また、これらのソリューションは、リアルタイムのコラボレーションをサポートしており、フィールドサービス企業は、アポイントメントの前後や最中に従業員や顧客とコミュニケーションをとることができます。クラウドベースのフィールドサービス管理ソリューションは、現場の技術者、作業員、顧客から膨大な量のデータが生成されるため、市場での人気が高まっています。また、パンデミックの影響で遠隔地への展開が必要になったことも、現場サービス管理クラウドソリューションの成長を後押ししています。
小規模企業におけるクラウドのメリットに関する認識の高まりが導入を促進している
これらの企業は成長企業であり、高い競争力を持っているため、可用性を高める必要があります。中小企業は、大企業に比べて予算が限られているという大きな課題に直面しており、複雑な問題を解決し、ビジネスプロセスのコストを最適化するための優れた方法を必要としています。中小企業は、フィールドサービスマネジメントソリューションを導入する際に、熟練した労働力の雇用やITインフラの必要性など、さまざまな問題を抱えています。中小企業は、市場での競争力を維持するために、低コストのフィールドサービス管理ソリューションを利用しています。そのため、予測期間中、中小企業ではクラウド型のフィールドサービス管理ソリューションの導入率が高くなると予想されます。中小企業は、フィールドサービス管理ソリューションを導入する際にさまざまな課題を抱えています。その中には、熟練した従業員の雇用、ITインフラの必要性、市場での競争力を維持するための低コストのフィールドサービス管理ソリューションの使用などがあります。そのため、フィールドサービス管理ソリューションのクラウド導入市場は、予測期間中、中小企業の間で高い導入率が見込まれています。
タイムリーなサービス提供と運用コストの削減の必要性が、パフォーマンスと顧客満足度の向上を目的としたFSM市場における運輸・物流分野の成長を促しています。
フィールドサービス管理ソリューションは、人や物をある場所から別の場所へ効率的に移動させることで、輸送・ロジスティクス分野の企業を支援します。フィールドサービス管理ソリューションは、組織内のビジネスプロセスを時間内に適切に実行することで、オンタイムでのサービス提供、運用コストの削減、パフォーマンスと顧客満足度の向上を実現します。刻々と変化する状況において、FSMシステムは大きな助けとなります。輸送・物流サービスの管理は、人員や顧客の柔軟なニーズの高まりを受けて、厳しいものとなっています。日々の変化を計画し、費用対効果の高い管理を行うには、全体的な状況を迅速に把握できる最新のシステムが必要です。FSMシステムは、インストールが不要で、インターネットに接続されたすべてのデバイスで動作します。労働時間の監視、自動双方向のSMS通知、電子メール通知、添付ファイル、電子署名などをリアルタイムに処理します。
2021年のFSM市場は北米が独占
北米は、世界で最も技術的に進んでいる地域の一つです。米国とカナダで構成され、世界のFSM市場で最大のシェアを占めています。これは、米国市場がFSMを早期に導入したためです。また、中小企業のデジタル化が進んでいることも、FSMの導入を後押ししています。また、この地域には大規模なFSMベンダーや顧客が存在しており、これもこの地域の市場成長の原動力となっています。
同地域の大手FSMベンダーには、オラクル、マイクロソフト、ServiceMax、Salesforce、インフォア、Trimble、ServicePowerなどがあり、また同地域にはいくつかの新興企業も存在し、顧客の要求に応えるためにFSMソリューションを提供しています。北米市場の成長を牽引しているのは、モバイルワークフォースとクラウド技術の導入が進んでいることです。この地域では、米国やカナダなどの先進国が、他の国々よりも大きな市場シェアを占めると予想されています。これらのベンダーは、FSMソフトウェアの導入に向けて多額の投資を行っています。この地域では、不要な作業を減らして本来の作業に集中するためにFSMシステムを使用するなど、技術的な進歩が非常に大きいです。米国のオラクルは、その市場規模と高い導入率により、引き続きリードしています。この地域のFSMベンダーは、サービスの拡大とアップグレードを行うことで、IOT、AI、機械学習、クラウドなどの技術を移行し、活用しています。
二次調査で収集したいくつかのセグメントとサブセグメントの市場規模を決定し、検証する過程で、キーパーソンへの広範な一次インタビューを行いました。主要関係者のプロフィールの内訳は以下の通りです。
- 企業タイプ別。ティアI：46％、ティアII：16％、ティアIII：38％。
- 呼称別Cレベル：32％、Dレベル：42％、その他：26％。
- 地域別北米：40％、欧州：33％、APAC:17％、ロー：10
本レポートでは、以下の主要ベンダーを紹介しています。
1.オラクル（米国
2.マイクロソフト(US)
3.セールスフォース(US)
4.IFS(スウェーデン)
5.サービスマックス(米国)
6.SAP(ドイツ)
7.インフォア(米)
8.トリンブル(米)
9.Comarch(ポーランド)
10.サービスパワー(アメリカ)
11.OverIT(イタリア)
12.FieldAware(米国)
13.ジオコンセプト(フランス)
14.Zinier(アメリカ)
15.Accruent(米国)
調査範囲
本レポートでは、FSM市場をコンポーネント（ソリューションおよびサービス）別、展開モード別、組織規模別、垂直軸別、地域別に分類しています。コンポーネント分野には、ソリューション分野とサービス分野が含まれます。ソリューションセグメントはさらに、スケジュール・ディスパッチ・ルート最適化、顧客管理、作業指示書管理、在庫管理、サービス契約管理、レポート・分析、その他のソリューションに分けられます。サービス別には、統合・導入、トレーニング・サポート、コンサルティングに分けられます。導入形態別では、フィールドサービスマネジメント市場をクラウドとオンプレミスに分けています。組織の規模では、FSM市場を中小企業と大企業に分けています。FSMソリューションを使用しているさまざまな業種として、通信、IT・ITeS、ヘルスケア・ライフサイエンス、製造、建設・不動産、運輸・物流、エネルギー・ユーティリティ、石油・ガス、その他の業種が本レポートでは考慮されています。地域別では、北米、欧州、APAC、MEA、ラテンアメリカに分類されています。
レポートを購入する主なメリット

本レポートは、FSM市場全体およびサブセグメントの収益数値の最も近い近似値に関する情報を提供することで、FSM市場のマーケットリーダー/新規参入者を支援します。このレポートは、ステークホルダーが競争状況を理解し、ビジネスをより良く位置づけ、適切な市場参入戦略を計画するためのより多くの洞察を得るのに役立ちます。また、本レポートは、ステークホルダーが市場の脈動を理解するのに役立ち、主要な市場のドライバー、拘束力、課題、機会に関する情報を提供します。

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Summary

The FSM market size is expected to grow from USD 3.2 billion in 2021 to USD 5.7 billion by 2026, at a Compound Annual Growth Rate (CAGR) of 11.9% during the forecast period. The increase in adoption of automation and digitalization in the field services industry and increase in adoption of BYOD and mobile-based FSM solutions are a few factors driving the growth of the FSM solutions and services.
Adoption of work order management solutions is noticeably increasing in among large enterprises due to increased need to enhance efficiency and productivity of workforce.

Work order management software is a solution that allows facility managers to effectively track and manage all work order information through a single dashboard. With a centralized place to create service requests, monitor real-time status updates, track completion, and leave feedback on work performed, location managers can easily manage work orders across a multi-location enterprise. The work order management solution enables clients to automate the service workflow process and increase the efficiency and productivity of the workforce. This solution helps field service representatives, office staff, and call center executives to manage work orders, job assignments, customer details, and service histories. Customer information, along with analytics, helps field service organizations gain insights into a customer’s behavior and conduct marketing campaigns accordingly. The work order management solution empowers managers or dispatchers to schedule a job for a field service representative as per various criteria, including availability, proximity, urgency, and level of expertise. It also helps service organizations minimize revenue leakage, increase the cash flow, and provide faster service delivery with enhanced quality.
Growing need to provide professional services in lesser time and cost is enhancing usage of the integration and implementation services by the organizations.

Professional services include the assistance provided to a company by external sources. These services include system integration and implementation, too. Companies that offer professional services encompass technical consultants, dedicated project management teams, and enterprise video experts that specialize in the design and delivery of critical decision support software, tools, services, and expertise. Integration and implementation services are likely to share large revenues in the estimated year, as they enable clients to appropriately deploy and integrate field service management solutions with their existing systems, such as ERP and CRM. These services are provided by trained and technically expert professionals who can ensure the accurate deployment of field service management solutions. The market for field service management solutions is expected to grow because these solutions deliver field services in lesser time and cost.
Enterprises are choosing cloud due to ease of operations and enhanced scalability

The increasing adoption of mobile devices supports cloud-based field service management solutions. These solutions are useful for real-time workforce optimization despite employee location. Field service enterprises are adopting cloud-based deployment, as it offers several benefits, such as reduced physical infrastructure, less maintenance cost, and 24/7 data accessibility anytime and anywhere. Some of the other benefits include increased storage, scalability, flexibility, portability, and compliance. SMEs, in particular, are adopting the cloud deployment type largely due to its cost-effectiveness and ability to produce advanced results. These solutions also support real-time collaboration, empowering field service organizations to communicate with employees and customers before, during, and after each appointment. Cloud-based field service management solutions are gaining traction in the market as an enormous amount of data is generated by field technicians, workers, and customers. The need for remote deployment due to containment measures amidst the pandemic drives the growth of field service management cloud solutions.
Increased awareness related to cloud benefits among small enterprises is driving its adoption
These enterprises are growing companies and need to increase their availability as they have a high level of competition. Small and medium-sized enterprises face the greater challenge of limited budgets than large enterprises and require better methods to resolve complexities and optimize the cost of their business processes. SMEs have various problems while deploying field service management solutions, such as hiring a skilled workforce and the requirement of IT infrastructure. They use low-cost field service management solutions to remain competitive in the market. Hence, cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs. SMEs have various challenges while deploying field service management solutions. Some of these challenges are hiring a skilled workforce, requirements of IT infrastructure, and the use of low-cost field service management solutions to remain competitive in the market. Hence, the market for cloud deployment of field service management solutions is expected to have a higher adoption rate during the forecast period among SMEs.
The need for on-time service delivery and reduced operational cost are driving the growth of Transportation and Logistics vertical in FSM market to enhance performance and customer satisfaction.
The Field service management solutions empower enterprises in the transportation and logistics vertical through the efficient movement of people and goods from one location to another. Field service management solutions ensure proper execution of business processes in organizations within the time frame, resulting in on-time service delivery, reduced operational costs, and enhanced performance and customer satisfaction. In ever-changing situations, an FSM system can help a lot. Managing transport and logistics services is demanding, given the growing flexibility needs of personnel and customers. Planning and cost-effective management of daily changes require a modern system that makes the overall situation quickly perceptible. An FSM system requires no installations and works on all devices with an Internet connection. It handles working time monitoring, automatic two-way SMS notifications as well as email notifications, attachments, electronic signatures, and much more in real-time.
North America to dominate the FSM market in 2021
North America is one of the most technologically advanced regions in the world. It comprises the US and Canada and accounts for the largest share of the global FSM market due to the early adoption of the by the US markets. The increased pace of digitalization in SMEs across verticals is boosting the adoption of FSM. The region has a presence of large FSM vendors and customers, which is also driving the market growth in the region.
The leading FSM vendors in the region include Oracle, Microsoft, ServiceMax, Salesforce, Infor, Trimble, and ServicePower, along with several start-ups in the region, are offering FSM solutions to cater to customers' requirements. The high adoption of the mobile workforce and cloud technology is driving North American market growth. Developed countries, such as the US and Canada, are expected to account for larger market shares among other countries in the region. These vendors are investing heavily toward the adoption of FSM software. The region is experiencing an immense amount of technological advancement, which includes the usage of FSM systems to reduce unnecessary work and increase focus on their main task. Oracle, in the US, continues to lead because of the market size and high adoption rate. FSM vendors in this region are expanding and upgrading their services, thereby transitioning and leveraging technologies, such as IOT, AI, Machine learning and cloud.
In the process of determining and verifying the market size for several segments and subsegments gathered through secondary research, extensive primary interviews were conducted with the key people. The breakup of the profiles of the primary participants as follows:
• By Company Type: Tier I: 46%, Tier II: 16%, and Tier III: 38%
• By Designation: C-Level: 32%, D-Level: 42%, and Others: 26%
• By Region: North America: 40%, Europe: 33%, APAC: 17%, Row: 10%
The report profiles the following key vendors:
1. Oracle (US)
2. Microsoft(US)
3. Salesforce(US)
4. IFS(Sweden)
5. ServiceMax(US)
6. SAP (Germany)
7. Infor(US)
8. Trimble(US)
9. Comarch(Poland)
10. ServicePower(US)
11. OverIT(Italy)
12. FieldAware(US)
13. Geoconcept(France)
14. Zinier(US)
15. Accruent(US)
Research Coverage
The report segments the FSM market by component (solution and services), by deployment mode, by organization size, by vertical, and region. The component segment includes the solution and services segments. The solution segment has been further divided into schedule, dispatch, and route optimization; customer management; work order management; inventory management; service contract management; reporting and analytics; and other solutions. Based on services, the field service management market has been segmented into integration and implementation, training and support, and consulting. By deployment mode, the field service management market has been divided into cloud and on-premise. In terms of organization size, the FSM market has been segmented into SMEs and large enterprises. Different verticals using FSM solutions include telecom, IT and ITeS, healthcare and life sciences, manufacturing, construction and real estate, transportation and logistics, energy and utilities, oil and gas, and other verticals are considered in this report. By region, the market has been segmented into North America, Europe, APAC, MEA, and Latin America.
Key Benefits of Buying the Report

The report will help the market leaders/new entrants in the FSM market with information on the closest approximations of the revenue numbers for the overall FSM market and the subsegments. The report will help stakeholders understand the competitive landscape and gain more insights to better position their businesses and to plan suitable go-to-market strategies. The report also helps stakeholders understand the pulse of the market and provides them with information on key market drivers, restraints, challenges, and opportunities.

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1 INTRODUCTION 27

1.1 INTRODUCTION TO COVID–19 27

1.2 COVID–19 HEALTH ASSESSMENT 27

FIGURE 1 COVID–19: GLOBAL PROPAGATION 27

FIGURE 2 COVID–19 PROPAGATION: SELECT COUNTRIES 28

1.3 COVID–19 ECONOMIC ASSESSMENT 29

FIGURE 3 REVISED GROSS DOMESTIC PRODUCT FORECASTS FOR SELECT G20 COUNTRIES IN 2020 29

1.3.1 COVID–19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 30

FIGURE 4 CRITERIA IMPACTING GLOBAL ECONOMY 30

FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF GLOBAL ECONOMY 31

1.4 OBJECTIVES OF THE STUDY 32

1.5 MARKET DEFINITION 32

1.5.1 INCLUSIONS AND EXCLUSIONS 33

1.6 MARKET SCOPE 33

1.6.1 MARKET SEGMENTATION 34

1.6.2 REGIONS COVERED 34

1.6.3 YEARS CONSIDERED FOR THE STUDY 35

1.7 CURRENCY CONSIDERED 35

TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2018–2020 35

1.8 STAKEHOLDERS 35

1.9 SUMMARY OF CHANGES 36

2 RESEARCH METHODOLOGY 37

2.1 RESEARCH DATA 37

FIGURE 6 FIELD SERVICE MANAGEMENT MARKET: RESEARCH DESIGN 37

2.1.1 SECONDARY DATA 38

2.1.2 PRIMARY DATA 39

2.1.2.1 Breakup of primary profiles 39

FIGURE 7 BREAKUP OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION,

AND REGION 39

TABLE 2 PRIMARY RESPONDENTS: FIELD SERVICE MANAGEMENT MARKET 40

2.1.2.2 Key industry insights 40

2.2 MARKET BREAKUP AND DATA TRIANGULATION 41

FIGURE 8 DATA TRIANGULATION 41

2.3 MARKET SIZE ESTIMATION 42

FIGURE 9 FIELD SERVICE MANAGEMENT MARKET: TOP–DOWN AND

BOTTOM–UP APPROACHES 42

FIGURE 10 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1 (SUPPLY SIDE): REVENUE OF FSM FROM VENDORS 43

FIGURE 11 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM–UP APPROACH (SUPPLY SIDE): COLLECTIVE REVENUE OF FSM VENDORS 44

FIGURE 12 MARKET SIZE ESTIMATION METHODOLOGY –APPROACH 2 (DEMAND SIDE): FIELD SERVICE MANAGEMENT MARKET 44

FIGURE 13 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): ILLUSTRATION OF VENDOR REVENUE ESTIMATION 45

FIGURE 14 MARKET SIZE ESTIMATION METHODOLOGY – (SUPPLY SIDE): CAGR PROJECTIONS FROM THE SUPPLY SIDE 46

FIGURE 15 MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 2 (DEMAND SIDE): REVENUE GENERATED FROM COMPONENT (1/2) 47

2.4 MARKET FORECAST 48

TABLE 3 FACTOR ANALYSIS 48

2.5 COMPANY EVALUATION MATRIX METHODOLOGY 49

FIGURE 16 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 49

2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 50

FIGURE 17 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 50

2.7 ASSUMPTIONS FOR THE STUDY 51

2.8 LIMITATIONS OF THE STUDY 52

3 EXECUTIVE SUMMARY 53

FIGURE 18 FIELD SERVICE MANAGEMENT MARKET: GLOBAL SNAPSHOT, 2019–2026 54

FIGURE 19 TOP–GROWING SEGMENTS IN THE FIELD SERVICE MANAGEMENT MARKET 55

FIGURE 20 SOLUTION SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD 56

FIGURE 21 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION SEGMENT EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 57

FIGURE 22 INTEGRATION AND IMPLEMENTATION SEGMENT EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 58

FIGURE 23 ON–PREMISE SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD 58

FIGURE 24 LARGE ENTERPRISES SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE DURING THE FORECAST PERIOD 59

FIGURE 25 TOP VERTICALS IN THE FIELD SERVICE MANAGEMENT MARKET,

2019–2026 (USD MILLION) 59

FIGURE 26 NORTH AMERICA EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE DURING THE FORECAST PERIOD 60

4 PREMIUM INSIGHTS 62

4.1 ATTRACTIVE GROWTH OPPORTUNITIES IN THE FIELD SERVICE MANAGEMENT MARKET 62

FIGURE 27 DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE THE FIELD SERVICE MANAGEMENT MARKET’S GROWTH 62

4.2 FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT, 2021 VS. 2026 63

FIGURE 28 SOLUTION SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE BY 2026 63

4.3 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE, 2021 VS. 2026 63

FIGURE 29 ON–PREMISE SEGMENT EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE BY 2026 63

4.4 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE, 2021 VS. 2026 64

FIGURE 30 LARGE ENTERPRISES EXPECTED TO ACCOUNT FOR A LARGER MARKET SIZE BY 2026 64

4.5 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL, 2021 VS. 2026 64

FIGURE 31 MANUFACTURING SEGMENT EXPECTED TO ACCOUNT FOR THE LARGEST MARKET SIZE BY 2026 64

4.6 FIELD SERVICE MANAGEMENT MARKET INVESTMENT SCENARIO 65

FIGURE 32 ASIA PACIFIC TO EMERGE AS THE BEST MARKET FOR INVESTMENTS IN THE NEXT FIVE YEARS 65

5 MARKET OVERVIEW AND INDUSTRY TRENDS 66

5.1 INTRODUCTION 66

5.2 MARKET DYNAMICS 66

FIGURE 33 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: FIELD SERVICE MANAGEMENT MARKET 66

5.2.1 DRIVERS 67

5.2.1.1 Increase in adoption of automation and digitalization in the field services industry 67

5.2.1.2 Increase in adoption of BYOD and mobile–based FSM solutions 67

5.2.1.3 Increasing need for predictive analytics 67

5.2.1.4 Rise in demand of mobility for real–time visibility 68

5.2.2 RESTRAINTS 68

5.2.2.1 Security concerns of organizations related to data confidentiality 68

5.2.3 OPPORTUNITIES 68

5.2.3.1 Emergence of technologies, such as augmented reality 68

5.2.3.2 New sales opportunities by technicians and CRM in–order to improve the organization’s revenue 69

5.2.4 CHALLENGES 69

5.2.4.1 Field service organizations are facing the need to reduce site visits to minimize human–to–human contact due to the outbreak of Covid–19, resulting in issues such as clear communications with customers and assistance 69

5.2.4.2 Tracking the workforce in real–time, especially when they are off–field, is a major challenge 69

5.2.4.3 Ensuring the safety and liability concerns for workers visiting hazardous locations is one of the most important issues for many organizations 70

5.3 COVID–19–DRIVEN MARKET DYNAMICS 70

5.3.1 DRIVERS AND OPPORTUNITIES 70

5.3.2 RESTRAINTS AND CHALLENGES 71

5.4 COVID–19 IMPACT 71

FIGURE 34 COVID–19 ANALYSIS, 2019–2026 71

5.4.1 VENDOR INSIGHTS 72

5.4.2 REGIONAL INSIGHTS 72

5.4.3 VERTICAL INSIGHTS 72

5.5 CASE STUDY ANALYSIS 73

5.5.1 CASE STUDY 1: MAXIMIZING SERVICE EFFICIENCY WITH INSIGHTS 73

5.5.2 CASE STUDY 2: MORE TIME FOR CUSTOMER–FACING ACTIVITIES AND LESS EFFORT FOR SCHEDULING 74

5.5.3 CASE STUDY 3: IMPROVED CUSTOMER EXPERIENCE AND SHORTER TURN AROUND TIMES 74

5.5.4 CASE STUDY 4: INCREASE EFFICIENCY AND CUSTOMER SATISFACTION WITH A SINGLE ENTERPRISE SOFTWARE PLATFORM 75

5.6 ECOSYSTEM 76

FIGURE 35 ECOSYSTEM ANALYSIS: FIELD SERVICE MANAGEMENT MARKET 76

TABLE 4 FIELD SERVICE MANAGEMENT MARKET: ECOSYSTEM 77

5.7 VALUE CHAIN ANALYSIS 78

FIGURE 36 VALUE CHAIN ANALYSIS: FIELD SERVICE MANAGEMENT MARKET 78

5.8 PRICING ANALYSIS 79

5.8.1 INTRODUCTION 79

5.9 PATENT ANALYSIS 81

FIGURE 37 NUMBER OF PATENTS PUBLISHED, 2010–2020 81

FIGURE 38 TOP FIVE PATENT OWNERS IN THE UNITED STATES 81

TABLE 5 TOP TEN PATENT OWNERS (UNITED STATES) 82

5.10 TECHNOLOGY ANALYSIS 84

5.10.1 MACHINE LEARNING 84

5.10.2 ARTIFICIAL INTELLIGENCE (AI) 84

5.10.3 INTERNET OF THINGS (IOT) 84

5.10.4 AUGMENTED REALITY (AR) 85

5.11 PORTER’S FIVE FORCES MODEL 85

FIGURE 39 FIELD SERVICE MANAGEMENT: PORTER’S FIVE FORCES ANALYSIS 85

TABLE 6 FIELD SERVICE MANAGEMENT SOLUTION: PORTER’S FIVE FORCES ANALYSIS 86

5.11.1 THREAT OF NEW ENTRANTS 86

5.11.2 THREAT OF SUBSTITUTES 86

5.11.3 BARGAINING POWER OF SUPPLIERS 86

5.11.4 BARGAINING POWER OF BUYERS 87

5.11.5 INTENSITY OF COMPETITIVE RIVALRY 87

5.12 REGULATIONS 88

5.12.1 NORTH AMERICA 88

5.12.2 EUROPE 89

5.12.3 ASIA PACIFIC 89

5.12.4 MIDDLE EAST AND AFRICA 90

5.12.5 LATIN AMERICA 90

5.13 TRENDS/DISRUPTIONS IMPACTING BUYERS 90

FIGURE 40 FIELD SERVICE MANAGEMENT MARKET: TRENDS/

DISRUPTIONS IMPACTING BUYERS 90

6 FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT 91

6.1 INTRODUCTION 92

6.1.1 COMPONENT: FIELD SERVICE MANAGEMENT MARKET DRIVERS 92

6.1.2 COMPONENT: COVID–19 IMPACT 92

FIGURE 41 SERVICES SEGMENT EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 93

TABLE 7 FIELD SERVICE MANAGEMENT MARKETSIZE, BY COMPONENT,

2016–2020 (USD MILLION) 93

TABLE 8 FIELD SERVICE MANAGEMENT MARKETSIZE, BY COMPONENT,

2021–2026 (USD MILLION) 93

6.2 SOLUTION 94

FIGURE 42 WORK ORDER MANAGEMENT SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 94

TABLE 9 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,

2016–2020 (USD MILLION) 95

TABLE 10 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,

2021–2026 (USD MILLION) 95

TABLE 11 SOLUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2016–2020 (USD MILLION) 96

TABLE 12 SOLUTION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2021–2026 (USD MILLION) 96

6.2.1 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION 96

TABLE 13 SCHEDULE, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 97

TABLE 14 SCHEDULING, DISPATCH, AND ROUTE OPTIMIZATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 97

6.2.2 CUSTOMER MANAGEMENT 97

TABLE 15 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2016–2020 (USD MILLION) 98

TABLE 16 CUSTOMER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2021–2026 (USD MILLION) 98

6.2.3 WORK ORDER MANAGEMENT 98

TABLE 17 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 99

TABLE 18 WORK ORDER MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 99

6.2.4 INVENTORY MANAGEMENT 99

TABLE 19 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2016–2020 (USD MILLION) 100

TABLE 20 INVENTORY MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2021–2026 (USD MILLION) 100

6.2.5 SERVICE CONTRACT MANAGEMENT 100

TABLE 21 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILION) 101

TABLE 22 SERVICE CONTRACT MANAGEMENT: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 101

6.2.6 REPORTING AND ANALYTICS 101

TABLE 23 REPORTING AND ANALYTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 102

TABLE 24 REPORTING AND ANALYTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 102

6.2.7 OTHERS 102

TABLE 25 OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2016–2020 (USD MILLION) 103

TABLE 26 OTHERS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2021–2026 (USD MILLION) 103

6.3 SERVICES 103

FIGURE 43 INTEGRATION AND IMPLEMENTATION SEGMENT EXPECTED TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 104

TABLE 27 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICES,

2016–2020 (USD MILLION) 104

TABLE 28 FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICES,

2021–2026 (USD MILLION) 104

TABLE 29 SERVICES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2016–2020 (USD MILLION) 105

TABLE 30 SERVICES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2

021–2026 (USD MILLION) 105

6.3.1 CONSULTING 105

TABLE 31 CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 106

TABLE 32 CONSULTING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 106

6.3.2 INTEGRATION AND IMPLEMENTATION 106

TABLE 33 INTEGRATION AND IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 107

TABLE 34 INTEGRATION AND IMPLEMENTATION: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 107

6.3.3 TRAINING AND SUPPORT 107

TABLE 35 TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2016–2020 (USD MILLION) 108

TABLE 36 TRAINING AND SUPPORT: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2021–2026 (USD MILLION) 108

7 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE 109

7.1 INTRODUCTION 110

7.1.1 DEPLOYMENT MODE: FIELD SERVICE MANAGEMENT MARKET DRIVERS 110

7.1.2 DEPLOYMENT MODE: COVID–19 IMPACT 110

FIGURE 44 CLOUD SEGMENT EXPECTED TO GROW AT A HIGHER CAGR DURING

THE FORECAST PERIOD 111

TABLE 37 FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE,

2016–2020 (USD MILLION) 111

TABLE 38 FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE,

2021–2026 (USD MILLION) 111

7.2 ON–PREMISE 112

TABLE 39 ON–PREMISE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 112

TABLE 40 ON–PREMISE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 112

7.3 CLOUD 113

TABLE 41 CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2016–2020 (USD MILLION) 113

TABLE 42 CLOUD: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2021–2026 (USD MILLION) 113

8 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE 114

8.1 INTRODUCTION 115

8.1.1 ORGANIZATION SIZE: FIELD SERVICE MANAGEMENT MARKET DRIVERS 115

8.1.2 ORGANIZATION SIZE: COVID–19 IMPACT 115

FIGURE 45 SMES SEGMENT EXPECTED TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 116

TABLE 43 FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE,

2016–2020 (USD MILLION) 116

TABLE 44 FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE,

2021–2026 (USD MILLION) 116

8.2 LARGE ENTERPRISES 117

TABLE 45 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2016–2020 (USD MILLION) 117

TABLE 46 LARGE ENTERPRISES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2021–2026 (USD MILLION) 118

8.3 SMES (SMALL AND MEDIUM–SIZED ENTERPRISES) 118

TABLE 47 SMES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2016–2020 (USD MILLION) 118

TABLE 48 SMES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2021–2026 (USD MILLION) 119

9 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL 120

9.1 INTRODUCTION 121

9.1.1 VERTICALS: FIELD SERVICE MANAGEMENT MARKET DRIVERS 121

9.1.2 VERTICALS: COVID–19 IMPACT 121

FIGURE 46 TRANSPORTATION AND LOGISTICS VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 122

TABLE 49 FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL,

2016–2020 (USD MILLION) 123

TABLE 50 FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL,

2021–2026 (USD MILLION) 123

9.2 TELECOM 124

TABLE 51 TELECOM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2016–2020 (USD MILLION) 124

TABLE 52 TELECOM: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2021–2026 (USD MILLION) 125

9.3 IT AND ITES 125

TABLE 53 IT AND ITES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2016–2020 (USD MILLION) 126

TABLE 54 IT AND ITES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2021–2026 (USD MILLION) 126

9.4 HEALTHCARE AND LIFE SCIENCES 126

TABLE 55 HEALTHCARE AND LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 127

TABLE 56 HEALTHCARE AND LIFE SCIENCES: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 127

9.5 MANUFACTURING 128

TABLE 57 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 128

TABLE 58 MANUFACTURING: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 129

9.6 CONSTRUCTION AND REAL ESTATE 129

TABLE 59 CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 130

TABLE 60 CONSTRUCTION AND REAL ESTATE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 130

9.7 TRANSPORTATION AND LOGISTICS 130

TABLE 61 TRANSPORTATION AND LOGISTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 131

TABLE 62 TRANSPORTATION AND LOGISTICS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 131

9.8 ENERGY AND UTILITIES 132

TABLE 63 ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2016–2020 (USD MILLION) 132

TABLE 64 ENERGY AND UTILITIES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY REGION, 2021–2026 (USD MILLION) 132

9.9 OIL AND GAS 133

TABLE 65 OIL AND GAS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 133

TABLE 66 OIL AND GAS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 133

9.10 OTHERS 134

TABLE 67 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2016–2020 (USD MILLION) 134

TABLE 68 OTHER VERTICALS: FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION, 2021–2026 (USD MILLION) 135

10 FIELD SERVICE MANAGEMENT MARKET, BY REGION 136

10.1 INTRODUCTION 137

FIGURE 47 ASIA PACIFIC TO WITNESS SIGNIFICANT GROWTH DURING THE FORECAST PERIOD 137

TABLE 69 FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2016–2020 (USD MILLION) 138

TABLE 70 FIELD SERVICE MANAGEMENT MARKET SIZE, BY REGION,

2021–2026 (USD MILLION) 138

10.2 NORTH AMERICA 139

10.2.1 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS 139

10.2.2 NORTH AMERICA: COVID–19 IMPACT 139

FIGURE 48 NORTH AMERICA: MARKET SNAPSHOT 140

TABLE 71 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY COMPONENT, 2016–2020 (USD MILLION) 141

TABLE 72 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY COMPONENT, 2021–2026 (USD MILLION) 141

TABLE 73 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY SOLUTION, 2016–2020 (USD MILLION) 141

TABLE 74 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY SOLUTION, 2021–2026 (USD MILLION) 142

TABLE 75 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY SERVICES, 2016–2020 (USD MILLION) 142

TABLE 76 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY SERVICES, 2021–2026 (USD MILLION) 142

TABLE 77 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 143

TABLE 78 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 143

TABLE 79 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 143

TABLE 80 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 143

TABLE 81 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION) 144

TABLE 82 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 144

TABLE 83 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 145

TABLE 84 NORTH AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 145

10.2.3 UNITED STATES 145

TABLE 85 UNITED STATES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 145

TABLE 86 UNITED STATES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 146

TABLE 87 US: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 146

TABLE 88 US: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT TYPE, 2021–2026 (USD MILLION) 146

10.2.4 CANADA 146

TABLE 89 CANADA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 147

TABLE 90 CANADA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 147

TABLE 91 CANADA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 147

TABLE 92 CANADA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 148

10.3 EUROPE 148

10.3.1 EUROPE: FIELD SERVICE MANAGEMENT MARKET DRIVERS 148

10.3.2 EUROPE: COVID–19 IMPACT 149

TABLE 93 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 149

TABLE 94 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 149

TABLE 95 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,

2016–2020 (USD MILLION) 150

TABLE 96 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION,

2021–2026 (USD MILLION) 150

TABLE 97 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICES,

2016–2020 (USD MILLION) 150

TABLE 98 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICES,

2021–2026 (USD MILLION) 151

TABLE 99 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 151

TABLE 100 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 151

TABLE 101 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 151

TABLE 102 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 152

TABLE 103 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL,

2016–2020 (USD MILLION) 152

TABLE 104 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL,

2021–2026 (USD MILLION) 153

TABLE 105 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY,

2016–2020 (USD MILLION) 153

TABLE 106 EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY,

2021–2026 (USD MILLION) 153

10.3.3 UNITED KINGDOM 154

TABLE 107 UK: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 154

TABLE 108 UK: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 154

TABLE 109 UK: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 154

TABLE 110 UK: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 155

10.3.4 GERMANY 155

TABLE 111 GERMANY: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 155

TABLE 112 GERMANY: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 156

TABLE 113 GERMANY: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 156

TABLE 114 GERMANY: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 156

10.3.5 FRANCE 156

TABLE 115 FRANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 157

TABLE 116 FRANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 157

TABLE 117 FRANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 157

TABLE 118 FRANCE: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 157

10.3.6 REST OF EUROPE 158

TABLE 119 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 158

TABLE 120 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 158

TABLE 121 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 158

TABLE 122 REST OF EUROPE: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 159

10.4 ASIA PACIFIC 159

10.4.1 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET DRIVERS 159

10.4.2 ASIA PACIFIC: COVID–19 IMPACT 160

FIGURE 49 ASIA PACIFIC: MARKET SNAPSHOT 160

TABLE 123 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2016–2020 (USD MILLION) 161

TABLE 124 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COMPONENT, 2021–2026 (USD MILLION) 161

TABLE 125 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION) 161

TABLE 126 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 162

TABLE 127 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION) 162

TABLE 128 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 162

TABLE 129 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 163

TABLE 130 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 163

TABLE 131 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 163

TABLE 132 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 163

TABLE 133 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION) 164

TABLE 134 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 164

TABLE 135 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 165

TABLE 136 ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 165

10.4.3 CHINA 165

TABLE 137 CHINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 166

TABLE 138 CHINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 166

TABLE 139 CHINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 166

TABLE 140 CHINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 166

10.4.4 JAPAN 167

TABLE 141 JAPAN: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 167

TABLE 142 JAPAN: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 167

TABLE 143 JAPAN: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 167

TABLE 144 JAPAN: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 168

10.4.5 INDIA 168

TABLE 145 INDIA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 168

TABLE 146 INDIA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 169

TABLE 147 INDIA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 169

TABLE 148 INDIA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 169

10.4.6 REST OF ASIA PACIFIC 169

TABLE 149 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 170

TABLE 150 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 170

TABLE 151 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 170

TABLE 152 REST OF ASIA PACIFIC: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 170

10.5 MIDDLE EAST & AFRICA 171

10.5.1 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS 171

10.5.2 MIDDLE EAST & AFRICA: COVID–19 IMPACT 171

TABLE 153 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY COMPONENT, 2016–2020 (USD MILLION) 172

TABLE 154 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY COMPONENT, 2021–2026 (USD MILLION) 172

TABLE 155 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY SOLUTION, 2016–2020 (USD MILLION) 172

TABLE 156 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY SOLUTION, 2021–2026 (USD MILLION) 173

TABLE 157 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY SERVICES, 2016–2020 (USD MILLION) 173

TABLE 158 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY SERVICES, 2021–2026 (USD MILLION) 173

TABLE 159 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 174

TABLE 160 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 174

TABLE 161 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 174

TABLE 162 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 174

TABLE 163 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY VERTICAL, 2016–2020 (USD MILLION) 175

TABLE 164 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY VERTICAL, 2021–2026 (USD MILLION) 175

TABLE 165 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY COUNTRY, 2016–2020 (USD MILLION) 176

TABLE 166 MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY COUNTRY, 2021–2026 (USD MILLION) 176

10.5.3 UNITED ARAB EMIRATES 176

TABLE 167 UNITED ARAB EMIRATES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 176

TABLE 168 UNITED ARAB EMIRATES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 177

TABLE 169 UNITED ARAB EMIRATES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 177

TABLE 170 UNITED ARAB EMIRATES: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 177

10.5.4 SAUDI ARABIA 177

TABLE 171 SAUDI ARABIA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 178

TABLE 172 SAUDI ARABIA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 178

TABLE 173 SAUDI ARABIA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 178

TABLE 174 SAUDI ARABIA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 178

10.5.5 SOUTH AFRICA 179

TABLE 175 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 179

TABLE 176 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 179

TABLE 177 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 179

TABLE 178 SOUTH AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 180

10.5.6 REST OF MIDDLE EAST & AFRICA 180

TABLE 179 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 180

TABLE 180 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 180

TABLE 181 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 181

TABLE 182 REST OF MIDDLE EAST & AFRICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 181

10.6 LATIN AMERICA 181

10.6.1 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET DRIVERS 182

10.6.2 LATIN AMERICA: COVID–19 IMPACT 182

TABLE 183 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY COMPONENT, 2016–2020 (USD MILLION) 182

TABLE 184 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY COMPONENT, 2021–2026 (USD MILLION) 182

TABLE 185 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2016–2020 (USD MILLION) 183

TABLE 186 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SOLUTION, 2021–2026 (USD MILLION) 183

TABLE 187 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2016–2020 (USD MILLION) 183

TABLE 188 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY SERVICES, 2021–2026 (USD MILLION) 184

TABLE 189 LATIN AMERICA FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 184

TABLE 190 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 184

TABLE 191 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 184

TABLE 192 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 185

TABLE 193 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2016–2020 (USD MILLION) 185

TABLE 194 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY VERTICAL, 2021–2026 (USD MILLION) 186

TABLE 195 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2016–2020 (USD MILLION) 186

TABLE 196 LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY COUNTRY, 2021–2026 (USD MILLION) 186

10.6.3 BRAZIL 187

TABLE 197 BRAZIL: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 187

TABLE 198 BRAZIL: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 187

TABLE 199 BRAZIL: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 187

TABLE 200 BRAZIL: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 188

10.6.4 MEXICO 188

TABLE 201 MEXICO: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 188

TABLE 202 MEXICO: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 188

TABLE 203 MEXICO: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 189

TABLE 204 MEXICO: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 189

10.6.5 ARGENTINA 189

TABLE 205 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 189

TABLE 206 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 190

TABLE 207 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 190

TABLE 208 ARGENTINA: FIELD SERVICE MANAGEMENT MARKET SIZE, BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 190

10.6.6 REST OF LATIN AMERICA 190

TABLE 209 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2016–2020 (USD MILLION) 191

TABLE 210 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY ORGANIZATION SIZE, 2021–2026 (USD MILLION) 191

TABLE 211 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2016–2020 (USD MILLION) 191

TABLE 212 REST OF LATIN AMERICA: FIELD SERVICE MANAGEMENT MARKET SIZE,

BY DEPLOYMENT MODE, 2021–2026 (USD MILLION) 191

11 COMPETITIVE LANDSCAPE 192

11.1 INTRODUCTION 192

FIGURE 50 MARKET EVALUATION FRAMEWORK 192

11.2 RIGHT TO WIN 193

11.3 MARKET SHARE OF TOP VENDORS 194

TABLE 213 FIELD SERVICE MANAGEMENT: DEGREE OF COMPETITION 194

FIGURE 51 FIELD SERVICE MANAGEMENT MARKET: VENDOR SHARE ANALYSIS 195

11.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS 195

FIGURE 52 HISTORICAL REVENUE ANALYSIS, 2016–2020 196

11.5 KEY MARKET DEVELOPMENTS 196

11.5.1 NEW LAUNCHES 196

TABLE 214 NEW LAUNCHES, 2018–2021 196

11.5.2 DEALS 198

TABLE 215 DEALS, 2018– 2021 198

11.5.3 OTHERS 200

TABLE 216 OTHERS, 2018– 2021 200

11.6 COMPANY EVALUATION QUADRANT 201

11.6.1 STARS 201

11.6.2 EMERGING LEADERS 201

11.6.3 PERVASIVE PLAYERS 201

11.6.4 PARTICIPANTS 202

FIGURE 53 FIELD SERVICE MANAGEMENT MARKET (GLOBAL):

COMPANY EVALUATION QUADRANT, 2020 202

TABLE 217 COMPANY SOLUTION FOOTPRINT 203

TABLE 218 COMPANY VERTICAL FOOTPRINT 203

TABLE 219 COMPANY REGION FOOTPRINT 204

TABLE 220 COMPANY FOOTPRINT 204

11.7 SME EVALUATION QUADRANT 205

11.7.1 RESPONSIVE VENDORS 205

11.7.2 PROGRESSIVE VENDORS 205

11.7.3 DYNAMIC VENDORS 205

11.7.4 PARTICIPANTS 205

TABLE 221 SMES COMPANY FOOTPRINT 205

FIGURE 54 FIELD SERVICE MANAGEMENT MARKET (SMES):

COMPANY EVALUATION QUADRANT, 2020 206

12 COMPANY PROFILES 207

12.1 MAJOR PLAYERS 207

(Business Overview, Products & Services, Key Insights, Recent Developments, MnM View)*

12.1.1 ORACLE 207

TABLE 222 ORACLE: BUSINESS OVERVIEW 207

FIGURE 55 ORACLE: COMPANY SNAPSHOT 208

TABLE 223 ORACLE: PRODUCTS/ SERVICES OFFERED 208

TABLE 224 ORACLE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 209

TABLE 225 ORACLE: FIELD SERVICE MANAGEMENT MARKET: DEALS 209

12.1.2 MICROSOFT 211

TABLE 226 MICROSOFT: BUSINESS OVERVIEW 211

FIGURE 56 MICROSOFT: COMPANY SNAPSHOT 212

TABLE 227 MICROSOFT: PRODUCTS/ SERVICES OFFERED 212

TABLE 228 MICROSOFT: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 214

TABLE 229 MICROSOFT: FIELD SERVICE MANAGEMENT MARKET: DEALS 214

12.1.3 SALESFORCE 216

TABLE 230 SALESFORCE: BUSINESS OVERVIEW 216

FIGURE 57 SALESFORCE: COMPANY SNAPSHOT 217

TABLE 231 SALESFORCE: PRODUCTS OFFERED 217

TABLE 232 SALESFORCE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 218

TABLE 233 SALESFORCE: FIELD SERVICE MANAGEMENT MARKET: DEALS 219

12.1.4 IFS 221

TABLE 234 IFS: BUSINESS OVERVIEW 221

TABLE 235 IFS: PRODUCTS AND SERVICES OFFERED 221

TABLE 236 IFS: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 222

TABLE 237 IFS: FIELD SERVICE MANAGEMENT MARKET: DEALS 222

12.1.5 SERVICEMAX 224

TABLE 238 SERVICEMAX: BUSINESS OVERVIEW 224

TABLE 239 SERVICEMAX: PRODUCTS OFFERED 224

TABLE 240 SERVICEMAX: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 225

TABLE 241 SERVICEMAX: FIELD SERVICE MANAGEMENT MARKET: DEALS 226

12.1.6 SAP SE 228

TABLE 242 SAP SE: BUSINESS OVERVIEW 228

FIGURE 58 SAP SE: COMPANY SNAPSHOT 229

TABLE 243 SAP SE: PRODUCTS AND SERVICES OFFERED 229

TABLE 244 FIELD SERVICE MANAGEMENT MARKET: DEALS 230

12.1.7 INFOR 231

TABLE 245 INFOR: BUSINESS OVERVIEW 231

TABLE 246 INFOR: PRODUCTS AND SERVICES OFFERED 232

TABLE 247 INFOR: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 233

12.1.8 TRIMBLE 234

TABLE 248 TRIMBLE: BUSINESS OVERVIEW 234

FIGURE 59 TRIMBLE: COMPANY SNAPSHOT 235

TABLE 249 TRIMBLE: PRODUCTS OFFERED 235

TABLE 250 TRIMBLE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 236

TABLE 251 TRIMBLE: FIELD SERVICE MANAGEMENT MARKET: DEALS 236

12.1.9 COMARCH 238

TABLE 252 COMARCH: BUSINESS OVERVIEW 238

FIGURE 60 COMARCH: COMPANY SNAPSHOT 239

TABLE 253 COMARCH: PRODUCTS OFFERED 239

TABLE 254 COMARCH: FIELD SERVICE MANAGEMENT MARKET: DEALS 240

12.1.10 SERVICEPOWER 241

TABLE 255 SERVICEPOWER: BUSINESS OVERVIEW 241

TABLE 256 SERVICEPOWER: PRODUCTS AND SERVICES OFFERED 241

TABLE 257 SERVICEPOWER: FIELD SERVICE MANAGEMENT MARKET:

PRODUCT LAUNCHES 242

TABLE 258 SERVICEPOWER: FIELD SERVICE MANAGEMENT MARKET: DEALS 243

12.1.11 OVERIT 245

12.1.12 FIELDAWARE 246

12.1.13 GEOCONCEPT 247

12.1.14 ZINIER 248

12.1.15 ACCRUENT 249

12.1.16 PRAXEDO 250

12.1.17 FIELDEZ 250

12.1.18 FIELDEDGE 251

12.1.19 JOBBER 252

12.1.20 SERVICETITAN 253

12.1.21 KICKSERV 254

12.1.22 PEGA 255

12.1.23 MHELPDESKS 256

12.1.24 SKEDULO 257

12.1.25 HOUSECALL PRO 258

12.1.26 APPTIVO 259

12.1.27 SERVICE FUSION 260

12.1.28 GOSPOTCHECK 261

12.1.29 SERVICETRADE 262

12.1.30 COMMUSOFT 263

12.1.31 SERVICEBRIDGE 264

12.1.32 HUSKY INTELLIGENCE 264

12.1.33 SMART SERVICE 265

12.1.34 FIELD PULSE 265

12.1.35 SERVICE AUTOPILOT 266

12.1.36 SUCCESSWARE 266

12.1.37 WORKIZ 267

12.1.38 WORKWAVE 267

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.

13 ADJACENT/RELATED MARKETS 268

13.1 INTRODUCTION 268

13.1.1 RELATED MARKETS 268

13.1.2 LIMITATIONS 268

13.2 WORKFORCE MANAGEMENT MARKET 268

13.2.1 WORKFORCE MANAGEMENT, BY VERTICAL 269

13.2.1.1 Introduction 269

TABLE 259 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 269

TABLE 260 TELECOM: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION,

2018–2025 (USD MILLION) 269

TABLE 261 GOVERNMENT: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270

TABLE 262 CONSUMER GOODS AND RETAIL: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270

TABLE 263 MANUFACTURING: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270

TABLE 264 ENERGY AND UTILITIES: WORKFORCE MANAGEMENT MARKET SIZE,

BY REGION, 2018–2025 (USD MILLION) 271

TABLE 265 TRANSPORTATION AND LOGISTICS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 271

TABLE 266 HEALTHCARE AND LIFE SCIENCES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 271

TABLE 267 INFORMATION TECHNOLOGY ENABLED SERVICES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 272

TABLE 268 OTHERS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 272

13.2.2 WORKFORCE MANAGEMENT, BY REGION 272

13.2.2.1 Introduction 272

TABLE 269 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 273

TABLE 270 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL,

2018–2025 (USD MILLION) 273

TABLE 271 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 274

TABLE 272 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE,

BY VERTICAL, 2018–2025 (USD MILLION) 274

TABLE 273 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 275

13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET 275

13.3.1 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY VERTICAL 275

13.3.1.1 Introduction 275

TABLE 274 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION,

2016–2023 (USD MILLION) 276

TABLE 275 TELECOM AND IT: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY REGION, 2016–2023 (USD MILLION) 276

TABLE 276 MANUFACTURING: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY REGION, 2016–2023 (USD MILLION) 276

TABLE 277 HEALTHCARE AND LIFE SCIENCES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 277

TABLE 278 CONSUMER GOODS AND RETAIL: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 277

TABLE 279 TRANSPORTATION AND LOGISTICS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 277

TABLE 280 CONSTRUCTION AND REAL ESTATE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 278

TABLE 281 ENERGY AND UTILITIES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 278

TABLE 282 OTHERS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 278

13.3.2 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION 279

13.3.2.1 Introduction 279

TABLE 283 NORTH AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 279

TABLE 284 EUROPE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 280

TABLE 285 ASIA PACIFIC: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 280

TABLE 286 MIDDLE EAST AND AFRICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 281

TABLE 287 LATIN AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 281

14 APPENDIX 282

14.1 DISCUSSION GUIDE 282

14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 286

14.3 AVAILABLE CUSTOMIZATIONS 288

14.4 RELATED REPORTS 288

14.5 AUTHOR DETAILS 289

11 COMPETITIVE LANDSCAPE 192

11.1 INTRODUCTION 192

FIGURE 50 MARKET EVALUATION FRAMEWORK 192

11.2 RIGHT TO WIN 193

11.3 MARKET SHARE OF TOP VENDORS 194

TABLE 213 FIELD SERVICE MANAGEMENT: DEGREE OF COMPETITION 194

FIGURE 51 FIELD SERVICE MANAGEMENT MARKET: VENDOR SHARE ANALYSIS 195

11.4 HISTORICAL REVENUE ANALYSIS OF TOP VENDORS 195

FIGURE 52 HISTORICAL REVENUE ANALYSIS, 2016–2020 196

11.5 KEY MARKET DEVELOPMENTS 196

11.5.1 NEW LAUNCHES 196

TABLE 214 NEW LAUNCHES, 2018–2021 196

11.5.2 DEALS 198

TABLE 215 DEALS, 2018– 2021 198

11.5.3 OTHERS 200

TABLE 216 OTHERS, 2018– 2021 200

11.6 COMPANY EVALUATION QUADRANT 201

11.6.1 STARS 201

11.6.2 EMERGING LEADERS 201

11.6.3 PERVASIVE PLAYERS 201

11.6.4 PARTICIPANTS 202

FIGURE 53 FIELD SERVICE MANAGEMENT MARKET (GLOBAL):

COMPANY EVALUATION QUADRANT, 2020 202

TABLE 217 COMPANY SOLUTION FOOTPRINT 203

TABLE 218 COMPANY VERTICAL FOOTPRINT 203

TABLE 219 COMPANY REGION FOOTPRINT 204

TABLE 220 COMPANY FOOTPRINT 204

11.7 SME EVALUATION QUADRANT 205

11.7.1 RESPONSIVE VENDORS 205

11.7.2 PROGRESSIVE VENDORS 205

11.7.3 DYNAMIC VENDORS 205

11.7.4 PARTICIPANTS 205

TABLE 221 SMES COMPANY FOOTPRINT 205

FIGURE 54 FIELD SERVICE MANAGEMENT MARKET (SMES):

COMPANY EVALUATION QUADRANT, 2020 206

12 COMPANY PROFILES 207

12.1 MAJOR PLAYERS 207

(Business Overview, Products & Services, Key Insights, Recent Developments, MnM View)*

12.1.1 ORACLE 207

TABLE 222 ORACLE: BUSINESS OVERVIEW 207

FIGURE 55 ORACLE: COMPANY SNAPSHOT 208

TABLE 223 ORACLE: PRODUCTS/ SERVICES OFFERED 208

TABLE 224 ORACLE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 209

TABLE 225 ORACLE: FIELD SERVICE MANAGEMENT MARKET: DEALS 209

12.1.2 MICROSOFT 211

TABLE 226 MICROSOFT: BUSINESS OVERVIEW 211

FIGURE 56 MICROSOFT: COMPANY SNAPSHOT 212

TABLE 227 MICROSOFT: PRODUCTS/ SERVICES OFFERED 212

TABLE 228 MICROSOFT: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 214

TABLE 229 MICROSOFT: FIELD SERVICE MANAGEMENT MARKET: DEALS 214

12.1.3 SALESFORCE 216

TABLE 230 SALESFORCE: BUSINESS OVERVIEW 216

FIGURE 57 SALESFORCE: COMPANY SNAPSHOT 217

TABLE 231 SALESFORCE: PRODUCTS OFFERED 217

TABLE 232 SALESFORCE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 218

TABLE 233 SALESFORCE: FIELD SERVICE MANAGEMENT MARKET: DEALS 219

12.1.4 IFS 221

TABLE 234 IFS: BUSINESS OVERVIEW 221

TABLE 235 IFS: PRODUCTS AND SERVICES OFFERED 221

TABLE 236 IFS: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 222

TABLE 237 IFS: FIELD SERVICE MANAGEMENT MARKET: DEALS 222

12.1.5 SERVICEMAX 224

TABLE 238 SERVICEMAX: BUSINESS OVERVIEW 224

TABLE 239 SERVICEMAX: PRODUCTS OFFERED 224

TABLE 240 SERVICEMAX: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 225

TABLE 241 SERVICEMAX: FIELD SERVICE MANAGEMENT MARKET: DEALS 226

12.1.6 SAP SE 228

TABLE 242 SAP SE: BUSINESS OVERVIEW 228

FIGURE 58 SAP SE: COMPANY SNAPSHOT 229

TABLE 243 SAP SE: PRODUCTS AND SERVICES OFFERED 229

TABLE 244 FIELD SERVICE MANAGEMENT MARKET: DEALS 230

12.1.7 INFOR 231

TABLE 245 INFOR: BUSINESS OVERVIEW 231

TABLE 246 INFOR: PRODUCTS AND SERVICES OFFERED 232

TABLE 247 INFOR: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 233

12.1.8 TRIMBLE 234

TABLE 248 TRIMBLE: BUSINESS OVERVIEW 234

FIGURE 59 TRIMBLE: COMPANY SNAPSHOT 235

TABLE 249 TRIMBLE: PRODUCTS OFFERED 235

TABLE 250 TRIMBLE: FIELD SERVICE MANAGEMENT MARKET: PRODUCT LAUNCHES 236

TABLE 251 TRIMBLE: FIELD SERVICE MANAGEMENT MARKET: DEALS 236

12.1.9 COMARCH 238

TABLE 252 COMARCH: BUSINESS OVERVIEW 238

FIGURE 60 COMARCH: COMPANY SNAPSHOT 239

TABLE 253 COMARCH: PRODUCTS OFFERED 239

TABLE 254 COMARCH: FIELD SERVICE MANAGEMENT MARKET: DEALS 240

12.1.10 SERVICEPOWER 241

TABLE 255 SERVICEPOWER: BUSINESS OVERVIEW 241

TABLE 256 SERVICEPOWER: PRODUCTS AND SERVICES OFFERED 241

TABLE 257 SERVICEPOWER: FIELD SERVICE MANAGEMENT MARKET:

PRODUCT LAUNCHES 242

TABLE 258 SERVICEPOWER: FIELD SERVICE MANAGEMENT MARKET: DEALS 243

12.1.11 OVERIT 245

12.1.12 FIELDAWARE 246

12.1.13 GEOCONCEPT 247

12.1.14 ZINIER 248

12.1.15 ACCRUENT 249

12.1.16 PRAXEDO 250

12.1.17 FIELDEZ 250

12.1.18 FIELDEDGE 251

12.1.19 JOBBER 252

12.1.20 SERVICETITAN 253

12.1.21 KICKSERV 254

12.1.22 PEGA 255

12.1.23 MHELPDESKS 256

12.1.24 SKEDULO 257

12.1.25 HOUSECALL PRO 258

12.1.26 APPTIVO 259

12.1.27 SERVICE FUSION 260

12.1.28 GOSPOTCHECK 261

12.1.29 SERVICETRADE 262

12.1.30 COMMUSOFT 263

12.1.31 SERVICEBRIDGE 264

12.1.32 HUSKY INTELLIGENCE 264

12.1.33 SMART SERVICE 265

12.1.34 FIELD PULSE 265

12.1.35 SERVICE AUTOPILOT 266

12.1.36 SUCCESSWARE 266

12.1.37 WORKIZ 267

12.1.38 WORKWAVE 267

*Details on Business Overview, Products & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.

13 ADJACENT/RELATED MARKETS 268

13.1 INTRODUCTION 268

13.1.1 RELATED MARKETS 268

13.1.2 LIMITATIONS 268

13.2 WORKFORCE MANAGEMENT MARKET 268

13.2.1 WORKFORCE MANAGEMENT, BY VERTICAL 269

13.2.1.1 Introduction 269

TABLE 259 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 269

TABLE 260 TELECOM: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION,

2018–2025 (USD MILLION) 269

TABLE 261 GOVERNMENT: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270

TABLE 262 CONSUMER GOODS AND RETAIL: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270

TABLE 263 MANUFACTURING: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 270

TABLE 264 ENERGY AND UTILITIES: WORKFORCE MANAGEMENT MARKET SIZE,

BY REGION, 2018–2025 (USD MILLION) 271

TABLE 265 TRANSPORTATION AND LOGISTICS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 271

TABLE 266 HEALTHCARE AND LIFE SCIENCES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 271

TABLE 267 INFORMATION TECHNOLOGY ENABLED SERVICES: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 272

TABLE 268 OTHERS: WORKFORCE MANAGEMENT MARKET SIZE, BY REGION, 2018–2025 (USD MILLION) 272

13.2.2 WORKFORCE MANAGEMENT, BY REGION 272

13.2.2.1 Introduction 272

TABLE 269 NORTH AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 273

TABLE 270 EUROPE: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL,

2018–2025 (USD MILLION) 273

TABLE 271 ASIA PACIFIC: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 274

TABLE 272 MIDDLE EAST AND AFRICA: WORKFORCE MANAGEMENT MARKET SIZE,

BY VERTICAL, 2018–2025 (USD MILLION) 274

TABLE 273 LATIN AMERICA: WORKFORCE MANAGEMENT MARKET SIZE, BY VERTICAL, 2018–2025 (USD MILLION) 275

13.3 WORK ORDER MANAGEMENT SYSTEMS MARKET 275

13.3.1 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY VERTICAL 275

13.3.1.1 Introduction 275

TABLE 274 BANKING, FINANCIAL SERVICES, AND INSURANCE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION,

2016–2023 (USD MILLION) 276

TABLE 275 TELECOM AND IT: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY REGION, 2016–2023 (USD MILLION) 276

TABLE 276 MANUFACTURING: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY REGION, 2016–2023 (USD MILLION) 276

TABLE 277 HEALTHCARE AND LIFE SCIENCES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 277

TABLE 278 CONSUMER GOODS AND RETAIL: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 277

TABLE 279 TRANSPORTATION AND LOGISTICS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 277

TABLE 280 CONSTRUCTION AND REAL ESTATE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 278

TABLE 281 ENERGY AND UTILITIES: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 278

TABLE 282 OTHERS: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY REGION, 2016–2023 (USD MILLION) 278

13.3.2 WORK ORDER MANAGEMENT SYSTEMS MARKET, BY REGION 279

13.3.2.1 Introduction 279

TABLE 283 NORTH AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 279

TABLE 284 EUROPE: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 280

TABLE 285 ASIA PACIFIC: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 280

TABLE 286 MIDDLE EAST AND AFRICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE, BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 281

TABLE 287 LATIN AMERICA: WORK ORDER MANAGEMENT SYSTEMS MARKET SIZE,

BY INDUSTRY VERTICAL, 2016–2023 (USD MILLION) 281

14 APPENDIX 282

14.1 DISCUSSION GUIDE 282

14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 286

14.3 AVAILABLE CUSTOMIZATIONS 288

14.4 RELATED REPORTS 288

14.5 AUTHOR DETAILS 289

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ご注文は、お電話またはWEBから承ります。お見積もりの作成もお気軽にご相談ください。

本レポートと同分野（クラウド）の最新刊レポート

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