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顧客エンゲージメントソリューションの世界市場 2022-2026
Technavioは顧客エンゲージメントソリューション市場を監視しており、2022年から2026年の間に76億9000万ドルの成長が見込まれ、予測期間中にCAGR 8.42%で進行していることが確認されています。当レポートでは、顧客エンゲージメントソリューション市場の全体分析、市場規模と予測、動向、成長促進要因、課題、さらに約25社のベンダーを網羅したベンダー分析を行っています。
現在の世界市場のシナリオ、最新のトレンドとドライバー、市場全体の環境に関する最新の分析を提供しています。市場は、Eコマースビジネスモデルの採用拡大、顧客サービスの増加、人工知能（AI）と顧客エンゲージメントソリューションの統合によって牽引されています。また、電子商取引ビジネスモデルの採用が増加していることも、市場の成長を後押しすると予想されます。
顧客エンゲージメントソリューション市場の分析には、コンポーネントセグメントや地理的な状況も含まれます。
Technavioの顧客エンゲージメントソリューション市場は、以下のようにセグメント化されています。
コンポーネント別
- ソリューション
- サービス
地域別状況
- 北米
- 欧州
- APAC
- 中近東・アフリカ
- 南米
本調査では、ソーシャル・インタラクションに対する需要の高まりが、今後数年間のカスタマーエンゲージメント・ソリューション市場の成長を牽引する主要な要因の1つであると認識しています。また、カスタマーエンゲージメントソリューションへのアナリティクスの統合や、スマートフォンやインターネットの利用率の増加が、市場の大きな需要につながるとしています。
Technavioは、複数のソースからのデータを調査、合成、要約し、主要パラメータの分析によって、市場の詳細な姿を提示します。顧客エンゲージメントソリューション市場に関する当レポートの対象領域は以下の通りです。
- 顧客エンゲージメントソリューションの市場規模
- 顧客エンゲージメント・ソリューションの市場予測
- 顧客エンゲージメント・ソリューション市場の産業分析
Technavioの強力なベンダー分析は、顧客が市場での地位を向上できるように設計されており、これに沿って本レポートでは、Avaya Holdings Corp、Calabrio Inc、Crmnext、Enghouse Systems Ltd、Freshworks Inc.を含むいくつかの主要顧客エンゲージメントソリューション市場ベンダーについて詳細に分析している。IFS World Operations AB、International Business Machines Corp、Microsoft Corp、NICE Ltd.、Nuance Communications Inc、Open Text Corp、Oracle Corp、Pegasystems Inc、Pitney Bowes Inc、Salesforce.com Inc、SAP SE、ServiceNow Inc、Verint Systems Inc、eGain Corp.などの大手ベンダーが含まれています。また、顧客エンゲージメントソリューションの市場分析レポートには、今後の動向や市場成長に影響を与える課題に関する情報も含まれています。これは、企業が今後訪れるすべての成長機会を戦略的に活用するのに役立つものです。
本調査は、業界の主要参加者からのインプットを含む、一次情報と二次情報の客観的な組み合わせを使用して実施されました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/customer-engagement-solutions-market-industry-analysis をご覧ください。
Technavioは、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数のソースからのデータを調査、合成、総括する方法で、市場の詳細なイメージを提示します。また、業界の主要なインフルエンサーを特定することにより、市場の様々な側面を提示します。提示されるデータは、包括的で信頼性が高く、一次および二次にわたる広範な調査の結果です。Technavioの市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、定性的および定量的調査を用いた詳細なベンダー選定方法および分析を提供します。

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目次

• 1 Executive Summary
o 1.1 Market overview
o Exhibit 01: Executive Summary – Chart on Market Overview
o Exhibit 02: Executive Summary – Data Table on Market Overview
o Exhibit 03: Executive Summary – Chart on Global Market Characteristics
o Exhibit 04: Executive Summary – Chart on Market By Geographical Landscape
o Exhibit 05: Executive Summary – Chart on Market Segmentation by Component
o Exhibit 06: Executive Summary – Chart on Incremental Growth
o Exhibit 07: Executive Summary – Data Table on Incremental Growth
o Exhibit 08: Executive Summary – Chart on Vendor Market Positioning
• 2 Market Landscape
o 2.1 Market ecosystem
o Exhibit 09: Parent market
o Exhibit 10: Market Characteristics
• 3 Market Sizing
o 3.1 Market definition
o Exhibit 11: Offerings of vendors included in the market definition
o 3.2 Market segment analysis
o Exhibit 12: Market segments
o 3.3 Market size 2021
o 3.4 Market outlook: Forecast for 2021-2026
o Exhibit 13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
o Exhibit 14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
o Exhibit 15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
o Exhibit 16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)
• 4 Five Forces Analysis
o 4.1 Five forces summary
o Exhibit 17: Five forces analysis - Comparison between 2021 and 2026
o 4.2 Bargaining power of buyers
o Exhibit 18: Bargaining power of buyers – Impact of key factors in 2021 and 2026
o 4.3 Bargaining power of suppliers
o Exhibit 19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
o 4.4 Threat of new entrants
o Exhibit 20: Threat of new entrants – Impact of key factors in 2021 and 2026
o 4.5 Threat of substitutes
o Exhibit 21: Threat of substitutes – Impact of key factors in 2021 and 2026
o 4.6 Threat of rivalry
o Exhibit 22: Threat of rivalry – Impact of key factors in 2021 and 2026
o 4.7 Market condition
o Exhibit 23: Chart on Market condition - Five forces 2021 and 2026
• 5 Market Segmentation by Component
o 5.1 Market segments
o Exhibit 24: Chart on Component - Market share 2021-2026 (%)
o Exhibit 25: Data Table on Component - Market share 2021-2026 (%)
o 5.2 Comparison by Component
o Exhibit 26: Chart on Comparison by Component
o Exhibit 27: Data Table on Comparison by Component
o 5.3 Solutions - Market size and forecast 2021-2026
o Exhibit 28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
o Exhibit 29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
o Exhibit 30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
o Exhibit 31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
o 5.4 Services - Market size and forecast 2021-2026
o Exhibit 32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
o Exhibit 33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
o Exhibit 34: Chart on Services - Year-over-year growth 2021-2026 (%)
o Exhibit 35: Data Table on Services - Year-over-year growth 2021-2026 (%)
o 5.5 Market opportunity by Component
o Exhibit 36: Market opportunity by Component ($ billion)
• 6 Customer Landscape
o 6.1 Customer landscape overview
o Exhibit 37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 7 Geographic Landscape
o 7.1 Geographic segmentation
o Exhibit 38: Chart on Market share By Geographical Landscape 2021-2026 (%)
o Exhibit 39: Data Table on Market share By Geographical Landscape 2021-2026 (%)
o 7.2 Geographic comparison
o Exhibit 40: Chart on Geographic comparison
o Exhibit 41: Data Table on Geographic comparison
o 7.3 North America - Market size and forecast 2021-2026
o Exhibit 42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
o Exhibit 43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
o Exhibit 44: Chart on North America - Year-over-year growth 2021-2026 (%)
o Exhibit 45: Data Table on North America - Year-over-year growth 2021-2026 (%)
o 7.4 Europe - Market size and forecast 2021-2026
o Exhibit 46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
o Exhibit 47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
o Exhibit 48: Chart on Europe - Year-over-year growth 2021-2026 (%)
o Exhibit 49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
o 7.5 APAC - Market size and forecast 2021-2026
o Exhibit 50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
o Exhibit 51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
o Exhibit 52: Chart on APAC - Year-over-year growth 2021-2026 (%)
o Exhibit 53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
o 7.6 Middle East and Africa - Market size and forecast 2021-2026
o Exhibit 54: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
o Exhibit 55: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
o Exhibit 56: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
o Exhibit 57: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
o 7.7 South America - Market size and forecast 2021-2026
o Exhibit 58: Chart on South America - Market size and forecast 2021-2026 ($ billion)
o Exhibit 59: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
o Exhibit 60: Chart on South America - Year-over-year growth 2021-2026 (%)
o Exhibit 61: Data Table on South America - Year-over-year growth 2021-2026 (%)
o 7.8 US - Market size and forecast 2021-2026
o Exhibit 62: Chart on US - Market size and forecast 2021-2026 ($ billion)
o Exhibit 63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
o Exhibit 64: Chart on US - Year-over-year growth 2021-2026 (%)
o Exhibit 65: Data Table on US - Year-over-year growth 2021-2026 (%)
o 7.9 UK - Market size and forecast 2021-2026
o Exhibit 66: Chart on UK - Market size and forecast 2021-2026 ($ billion)
o Exhibit 67: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
o Exhibit 68: Chart on UK - Year-over-year growth 2021-2026 (%)
o Exhibit 69: Data Table on UK - Year-over-year growth 2021-2026 (%)
o 7.10 China - Market size and forecast 2021-2026
o Exhibit 70: Chart on China - Market size and forecast 2021-2026 ($ billion)
o Exhibit 71: Data Table on China - Market size and forecast 2021-2026 ($ billion)
o Exhibit 72: Chart on China - Year-over-year growth 2021-2026 (%)
o Exhibit 73: Data Table on China - Year-over-year growth 2021-2026 (%)
o 7.11 Japan - Market size and forecast 2021-2026
o Exhibit 74: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
o Exhibit 75: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
o Exhibit 76: Chart on Japan - Year-over-year growth 2021-2026 (%)
o Exhibit 77: Data Table on Japan - Year-over-year growth 2021-2026 (%)
o 7.12 France - Market size and forecast 2021-2026
o Exhibit 78: Chart on France - Market size and forecast 2021-2026 ($ billion)
o Exhibit 79: Data Table on France - Market size and forecast 2021-2026 ($ billion)
o Exhibit 80: Chart on France - Year-over-year growth 2021-2026 (%)
o Exhibit 81: Data Table on France - Year-over-year growth 2021-2026 (%)
o 7.13 Market opportunity By Geographical Landscape
o Exhibit 82: Market opportunity By Geographical Landscape ($ billion)
• 8 Drivers, Challenges, and Trends
o 8.1 Market drivers
o 8.2 Market challenges
o 8.3 Impact of drivers and challenges
o Exhibit 83: Impact of drivers and challenges in 2021 and 2026
o 8.4 Market trends
• 9 Vendor Landscape
o 9.1 Overview
o 9.2 Vendor landscape
o Exhibit 84: Overview on Criticality of inputs and Factors of differentiation
o 9.3 Landscape disruption
o Exhibit 85: Overview on factors of disruption
o 9.4 Industry risks
o Exhibit 86: Impact of key risks on business
• 10 Vendor Analysis
o 10.1 Vendors covered
o Exhibit 87: Vendors covered
o 10.2 Market positioning of vendors
o Exhibit 88: Matrix on vendor position and classification
o 10.3 Avaya Holdings Corp.
o Exhibit 89: Avaya Holdings Corp. - Overview
o Exhibit 90: Avaya Holdings Corp. - Business segments
o Exhibit 91: Avaya Holdings Corp. - Key offerings
o Exhibit 92: Avaya Holdings Corp. - Segment focus
o 10.4 Calabrio Inc.
o Exhibit 93: Calabrio Inc. - Overview
o Exhibit 94: Calabrio Inc. - Product / Service
o Exhibit 95: Calabrio Inc. - Key offerings
o 10.5 International Business Machines Corp.
o Exhibit 96: International Business Machines Corp. - Overview
o Exhibit 97: International Business Machines Corp. - Business segments
o Exhibit 98: International Business Machines Corp. - Key offerings
o Exhibit 99: International Business Machines Corp. - Segment focus
o 10.6 Microsoft Corp.
o Exhibit 100: Microsoft Corp. - Overview
o Exhibit 101: Microsoft Corp. - Business segments
o Exhibit 102: Microsoft Corp. - Key news
o Exhibit 103: Microsoft Corp. - Key offerings
o Exhibit 104: Microsoft Corp. - Segment focus
o 10.7 NICE Ltd.
o Exhibit 105: NICE Ltd. - Overview
o Exhibit 106: NICE Ltd. - Business segments
o Exhibit 107: NICE Ltd. - Key news
o Exhibit 108: NICE Ltd. - Key offerings
o Exhibit 109: NICE Ltd. - Segment focus
o 10.8 Open Text Corp.
o Exhibit 110: Open Text Corp. - Overview
o Exhibit 111: Open Text Corp. - Product / Service
o Exhibit 112: Open Text Corp. - Key news
o Exhibit 113: Open Text Corp. - Key offerings
o 10.9 Oracle Corp.
o Exhibit 114: Oracle Corp. - Overview
o Exhibit 115: Oracle Corp. - Business segments
o Exhibit 116: Oracle Corp. - Key news
o Exhibit 117: Oracle Corp. - Key offerings
o Exhibit 118: Oracle Corp. - Segment focus
o 10.10 SAP SE
o Exhibit 119: SAP SE - Overview
o Exhibit 120: SAP SE - Business segments
o Exhibit 121: SAP SE - Key news
o Exhibit 122: SAP SE - Key offerings
o Exhibit 123: SAP SE - Segment focus
o 10.11 ServiceNow Inc.
o Exhibit 124: ServiceNow Inc. - Overview
o Exhibit 125: ServiceNow Inc. - Business segments
o Exhibit 126: ServiceNow Inc. - Key news
o Exhibit 127: ServiceNow Inc. - Key offerings
o Exhibit 128: ServiceNow Inc. - Segment focus
o 10.12 Verint Systems Inc.
o Exhibit 129: Verint Systems Inc. - Overview
o Exhibit 130: Verint Systems Inc. - Business segments
o Exhibit 131: Verint Systems Inc. - Key offerings
o Exhibit 132: Verint Systems Inc. - Segment focus
• 11 Appendix
o 11.1 Scope of the report
o 11.2 Inclusions and exclusions checklist
o Exhibit 133: Inclusions checklist
o Exhibit 134: Exclusions checklist
o 11.3 Currency conversion rates for US$
o Exhibit 135: Currency conversion rates for US$
o 11.4 Research methodology
o Exhibit 136: Research methodology
o Exhibit 137: Validation techniques employed for market sizing
o Exhibit 138: Information sources
o 11.5 List of abbreviations
o Exhibit 139: List of abbreviations

zzzz
Exhibits1: Executive Summary – Chart on Market Overview
Exhibits2: Executive Summary – Data Table on Market Overview
Exhibits3: Executive Summary – Chart on Global Market Characteristics
Exhibits4: Executive Summary – Chart on Market By Geographical Landscape
Exhibits5: Executive Summary – Chart on Market Segmentation by Component
Exhibits6: Executive Summary – Chart on Incremental Growth
Exhibits7: Executive Summary – Data Table on Incremental Growth
Exhibits8: Executive Summary – Chart on Vendor Market Positioning
Exhibits9: Parent market
Exhibits10: Market Characteristics
Exhibits11: Offerings of vendors included in the market definition
Exhibits12: Market segments
Exhibits13: Chart on Global - Market size and forecast 2021-2026 ($ billion)
Exhibits14: Data Table on Global - Market size and forecast 2021-2026 ($ billion)
Exhibits15: Chart on Global Market: Year-over-year growth 2021-2026 (%)
Exhibits16: Data Table on Global Market: Year-over-year growth 2021-2026 (%)
Exhibits17: Five forces analysis - Comparison between 2021 and 2026
Exhibits18: Bargaining power of buyers – Impact of key factors in 2021 and 2026
Exhibits19: Bargaining power of suppliers – Impact of key factors in 2021 and 2026
Exhibits20: Threat of new entrants – Impact of key factors in 2021 and 2026
Exhibits21: Threat of substitutes – Impact of key factors in 2021 and 2026
Exhibits22: Threat of rivalry – Impact of key factors in 2021 and 2026
Exhibits23: Chart on Market condition - Five forces 2021 and 2026
Exhibits24: Chart on Component - Market share 2021-2026 (%)
Exhibits25: Data Table on Component - Market share 2021-2026 (%)
Exhibits26: Chart on Comparison by Component
Exhibits27: Data Table on Comparison by Component
Exhibits28: Chart on Solutions - Market size and forecast 2021-2026 ($ billion)
Exhibits29: Data Table on Solutions - Market size and forecast 2021-2026 ($ billion)
Exhibits30: Chart on Solutions - Year-over-year growth 2021-2026 (%)
Exhibits31: Data Table on Solutions - Year-over-year growth 2021-2026 (%)
Exhibits32: Chart on Services - Market size and forecast 2021-2026 ($ billion)
Exhibits33: Data Table on Services - Market size and forecast 2021-2026 ($ billion)
Exhibits34: Chart on Services - Year-over-year growth 2021-2026 (%)
Exhibits35: Data Table on Services - Year-over-year growth 2021-2026 (%)
Exhibits36: Market opportunity by Component ($ billion)
Exhibits37: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits38: Chart on Market share By Geographical Landscape 2021-2026 (%)
Exhibits39: Data Table on Market share By Geographical Landscape 2021-2026 (%)
Exhibits40: Chart on Geographic comparison
Exhibits41: Data Table on Geographic comparison
Exhibits42: Chart on North America - Market size and forecast 2021-2026 ($ billion)
Exhibits43: Data Table on North America - Market size and forecast 2021-2026 ($ billion)
Exhibits44: Chart on North America - Year-over-year growth 2021-2026 (%)
Exhibits45: Data Table on North America - Year-over-year growth 2021-2026 (%)
Exhibits46: Chart on Europe - Market size and forecast 2021-2026 ($ billion)
Exhibits47: Data Table on Europe - Market size and forecast 2021-2026 ($ billion)
Exhibits48: Chart on Europe - Year-over-year growth 2021-2026 (%)
Exhibits49: Data Table on Europe - Year-over-year growth 2021-2026 (%)
Exhibits50: Chart on APAC - Market size and forecast 2021-2026 ($ billion)
Exhibits51: Data Table on APAC - Market size and forecast 2021-2026 ($ billion)
Exhibits52: Chart on APAC - Year-over-year growth 2021-2026 (%)
Exhibits53: Data Table on APAC - Year-over-year growth 2021-2026 (%)
Exhibits54: Chart on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
Exhibits55: Data Table on Middle East and Africa - Market size and forecast 2021-2026 ($ billion)
Exhibits56: Chart on Middle East and Africa - Year-over-year growth 2021-2026 (%)
Exhibits57: Data Table on Middle East and Africa - Year-over-year growth 2021-2026 (%)
Exhibits58: Chart on South America - Market size and forecast 2021-2026 ($ billion)
Exhibits59: Data Table on South America - Market size and forecast 2021-2026 ($ billion)
Exhibits60: Chart on South America - Year-over-year growth 2021-2026 (%)
Exhibits61: Data Table on South America - Year-over-year growth 2021-2026 (%)
Exhibits62: Chart on US - Market size and forecast 2021-2026 ($ billion)
Exhibits63: Data Table on US - Market size and forecast 2021-2026 ($ billion)
Exhibits64: Chart on US - Year-over-year growth 2021-2026 (%)
Exhibits65: Data Table on US - Year-over-year growth 2021-2026 (%)
Exhibits66: Chart on UK - Market size and forecast 2021-2026 ($ billion)
Exhibits67: Data Table on UK - Market size and forecast 2021-2026 ($ billion)
Exhibits68: Chart on UK - Year-over-year growth 2021-2026 (%)
Exhibits69: Data Table on UK - Year-over-year growth 2021-2026 (%)
Exhibits70: Chart on China - Market size and forecast 2021-2026 ($ billion)
Exhibits71: Data Table on China - Market size and forecast 2021-2026 ($ billion)
Exhibits72: Chart on China - Year-over-year growth 2021-2026 (%)
Exhibits73: Data Table on China - Year-over-year growth 2021-2026 (%)
Exhibits74: Chart on Japan - Market size and forecast 2021-2026 ($ billion)
Exhibits75: Data Table on Japan - Market size and forecast 2021-2026 ($ billion)
Exhibits76: Chart on Japan - Year-over-year growth 2021-2026 (%)
Exhibits77: Data Table on Japan - Year-over-year growth 2021-2026 (%)
Exhibits78: Chart on France - Market size and forecast 2021-2026 ($ billion)
Exhibits79: Data Table on France - Market size and forecast 2021-2026 ($ billion)
Exhibits80: Chart on France - Year-over-year growth 2021-2026 (%)
Exhibits81: Data Table on France - Year-over-year growth 2021-2026 (%)
Exhibits82: Market opportunity By Geographical Landscape ($ billion)
Exhibits83: Impact of drivers and challenges in 2021 and 2026
Exhibits84: Overview on Criticality of inputs and Factors of differentiation
Exhibits85: Overview on factors of disruption
Exhibits86: Impact of key risks on business
Exhibits87: Vendors covered
Exhibits88: Matrix on vendor position and classification
Exhibits89: Avaya Holdings Corp. - Overview
Exhibits90: Avaya Holdings Corp. - Business segments
Exhibits91: Avaya Holdings Corp. - Key offerings
Exhibits92: Avaya Holdings Corp. - Segment focus
Exhibits93: Calabrio Inc. - Overview
Exhibits94: Calabrio Inc. - Product / Service
Exhibits95: Calabrio Inc. - Key offerings
Exhibits96: International Business Machines Corp. - Overview
Exhibits97: International Business Machines Corp. - Business segments
Exhibits98: International Business Machines Corp. - Key offerings
Exhibits99: International Business Machines Corp. - Segment focus
Exhibits100: Microsoft Corp. - Overview
Exhibits101: Microsoft Corp. - Business segments
Exhibits102: Microsoft Corp. - Key news
Exhibits103: Microsoft Corp. - Key offerings
Exhibits104: Microsoft Corp. - Segment focus
Exhibits105: NICE Ltd. - Overview
Exhibits106: NICE Ltd. - Business segments
Exhibits107: NICE Ltd. - Key news
Exhibits108: NICE Ltd. - Key offerings
Exhibits109: NICE Ltd. - Segment focus
Exhibits110: Open Text Corp. - Overview
Exhibits111: Open Text Corp. - Product / Service
Exhibits112: Open Text Corp. - Key news
Exhibits113: Open Text Corp. - Key offerings
Exhibits114: Oracle Corp. - Overview
Exhibits115: Oracle Corp. - Business segments
Exhibits116: Oracle Corp. - Key news
Exhibits117: Oracle Corp. - Key offerings
Exhibits118: Oracle Corp. - Segment focus
Exhibits119: SAP SE - Overview
Exhibits120: SAP SE - Business segments
Exhibits121: SAP SE - Key news
Exhibits122: SAP SE - Key offerings
Exhibits123: SAP SE - Segment focus
Exhibits124: ServiceNow Inc. - Overview
Exhibits125: ServiceNow Inc. - Business segments
Exhibits126: ServiceNow Inc. - Key news
Exhibits127: ServiceNow Inc. - Key offerings
Exhibits128: ServiceNow Inc. - Segment focus
Exhibits129: Verint Systems Inc. - Overview
Exhibits130: Verint Systems Inc. - Business segments
Exhibits131: Verint Systems Inc. - Key offerings
Exhibits132: Verint Systems Inc. - Segment focus
Exhibits133: Inclusions checklist
Exhibits134: Exclusions checklist
Exhibits135: Currency conversion rates for US$
Exhibits136: Research methodology
Exhibits137: Validation techniques employed for market sizing
Exhibits138: Information sources
Exhibits139: List of abbreviations