このレポートは、交通機関やイベントのチケット販売における市場の今後の「デジタルチケット」市場の進化を独自に分析したものです。このレポートでは、COVID-19の大流行後のチケット販売の回復、この非常に価値の高い市場の新たな展開と主要トレンドを包括的に調査しています。

 

Report　Description

Juniper Research’s new Digital Ticketing research report provides an independent analysis of the future evolution of the market across transport and events ticketing. It provides a comprehensive study of the recovery of ticketing in the wake of the COVID-19 pandemic, as well as new developments and key trends in this highly valuable market.

 

The report also positions 15 vendors in the Juniper Research Competitor Leaderboard; providing an invaluable resource for stakeholders seeking to understand the competitive landscape in the market.

 

The research covers:

 

Air Ticketing

Entertainment Events Ticketing

Metro & Bus Ticketing

Rail Ticketing

Sports Ticketing

The report also presents comprehensive market forecasts; providing extensive insights across each ticketing sector.

 

This research suite comprises:

Key Market Statistics

Market size in 2022: $768bn

Market size in 2026: $1.4tn

2022 to 2027 CAGR: 78%

 

KEY FEATURES

Market Dynamics: Provides a detailed assessment of the recovery of the ticketing market following the impact of the COVID-19 pandemic, as well as an in-depth evaluation of the digital ticketing landscape; analysing the development and readiness for further disruption across key global regions and covering the following segments:

Future Outlook Analysis: Future outlook and comprehensive analysis of key trends and market disruptions including:

Juniper Research Competitor Leaderboard: Key player capability and capacity assessment for 15 digital ticketing vendors:

Benchmark Industry Forecasts: 5-year forecasts for digital ticketing users, volume and value across airline, rail, metro/bus, sports and entertainment, split by mobile and online. Data is provided for the use of NFC and wearables within ticketing. Data is also split by our 8 key regions and the 60 countries listed below:

North America:

Canada, US

Latin America:

Argentina, Brazil, Chile, Colombia, Ecuador, Mexico, Peru, Uruguay.

West Europe:

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, UK.

Central & East Europe:

Croatia, Czech Republic, Hungary, Poland, Romania, Russia, Turkey, Ukraine.

Far East & China:

China, Hong Kong, Japan, South Korea.

Indian Subcontinent:

Bangladesh, India, Nepal, Pakistan.

Rest of Asia Pacific:

Australia, Indonesia, Malaysia, New Zealand, Philippines, Singapore, Thailand, Vietnam.

Africa & Middle East

Algeria, Egypt, Israel, Kenya, Kuwait, Nigeria, Qatar, Saudi Arabia, South Africa, United Arab Emirates.

 

KEY QUESTIONS ANSWERED

 

COMPANIES REFERENCED

Included in the Juniper Research Competitor Leaderboard: Conduent, Cubic Transportation Systems, G+D, IDEMIA, INIT, Margento, Masabi, NXP, OTI Global, Ridango, Thales, Unwire, Visa, Vix Technology, Wizway Solutions.

 

Mentioned: Aberdeen FC, ADCET, ADO Movil, Adrienne Arsht Center, AF Payments, AFSCM, Aino, Air France, Airtel, Alipay, Almex Transport Solutions, Amazon, American Express, Anchorage People Mover, Apple, Arriva Bus, ARTM (Autorite Regionale de Transport Metropolitain), Asseco Data Systems, ASSTRA, AT&T, ATAC, ATB (Azienda Transporti Bergamo), Atom Tickets, AWS, Banco do Brasil, Bank of America, Bank of Mexico, BART (Bay Area Rapid Transit), BC (British Columbia) Transit, Beijing Public Transit, BONNSmart, BookMyShow, Bosch, Bradesco, Brescia Mobilita, BusBud, Bytemark, CalSTA (the California State Transportation Agency), Caltrans, Calypso, Capital Metro, Capital One, Causeway Link, Cellulant, Chalo, Chaloem Ratchamongkhon, Chiltern Railways, Cielo, Cityzi, Clippers, CNA, Compass, Continental, CPL (Canadian Premier League), CRTM, CT4N, CTA (Chicago Transit Authority), CTS (Compagnie des Transports Strasbourgeois), Dallas Area Rapid Transit, Damai, DART, De Lijn, Dejamobile, Delhi Metro, Delphi, Deutsche Bahn, Discover Financial Services, DOT (Din Offentlige Transport), Dr Philipps Center for Performing Arts, DTC (Delhi Transport Corporation), EventBox Tickets, Eventbrite, Evergreen Coast Capital, Fandango, FastBar, Ferny Grove, FIDO Alliance, First Bus, FitBit, FlixBus, Flowbird, Forward Travelers Sacco, Garmin, GCRTA (Greater Cleveland Regional Transit Authority), Gertek, Glasgow Smartzone, Glasgow Subway, GlobalPlatform, GlobalTix, Go Card, Google, Greater Dayton Regional Transport Authority, GSMA, Gunnebo, GUTS Tickets, HanseCom Public Transport Ticketing Solutions GmbH, Honda, Hong Kong Mass Transit Railway Corporation, Hop Fastpass, Huawei, Iarnro?d E?ireann Irish Rail, IATA (International Air Transport Association), Ibergex, IBM, ICM Mobility Group, iGo, IJPP, Ile-de-France Mobilites, Incomm, Ingenico, Ingresse, IRCTC (Indian Railway Catering and Tourism Corporation), iZettle, Jaklingko Indonesia, JamboPay, Jatelindo, Java Card Forum, JCB, Jorudan, JSP SKOPJE, Jundiai, KCB Bank Kenya, KenyaBuzz, Kisio, Klarna, KLM, Kompetenzcenter Digitalisierung NRW, Korail, Korean Air, KTX (Korea Train eXpress), Kuba, KVB (Kolner Verkehrs-Betriebe) AG, LACMTA (Los Angeles County Metropolitan Transportation Authority), LADOT (the Los Angeles Department of Transportation), Linkbus, LIT Transit, Littlepay, Live Nation, Lothian Buses, Lublin City Card, Lyft, Lyko, makemytrip, Manly Ferries, Maoyan Weiying, Massachusetts Bay Transport Authority, Matatu, Mazovia Railway, McGill’s, Mchip Advance, MCTS (Milwaukee County Transit System), Metrobu?s, Metrocard , Metrolinx, Metropolitan Transit Authority in Harris County, MetroRio, Mexico City Metro, Monet+, Montargis, Moovit, Moscow Metro, Mosgortrans, Movingo, M-PESA , MRT (Mass Rapid Transit), MSG (Madison Square Garden) Entertainment, MTA (Metropolitan Transportation Authority), MTBA (Massachusetts Bay Transportation Authority), MTickets, MTN, MTS, Nacion Servicios, NASDAQ, Navigazione Laghi, Navigo Liberte+, Nayax, NBA, Ness, NETS, Nevis Technologies, NFC Forum, NHL (National Hockey League), Nomago, Nottingham Express Transit, Nouvelle Aquitaine Mobilites, Nowe Horyzonty Cinema, NTSA (National Transport and Safety Authority), NXWM (National Express West Midlands), OCTA (Orange County Transport Authority), Omnibus de Me?xico, OnBoard, Opal Card, OpenMarket, Orange, Osaka Monorail, OSPT Alliance, OTI Global, Padam Mobility, Palm Bus, Paragon, Parkeon, PayEye, PayPal, Paysafe, Paytm, payWave, PBOC, Pegasus, PIX, PKP Intercity, Ponominalu, Port Authority of New York and New Jersey, Postbank, PouchNATION, Presto, PVT (Public Transport Victoria), Quara Holdings, Queensland Public Transport Department, RailEurope, RATP (Re?gie Autonome des Transports Parisiens), RDZ (Russian Railways), Recur, Rekab, RideMMT, Rio de Janeiro Metro, RIPTA (Rhode Island Public Transport Authority), Riyadh BRT, Riyadh Metro, Roundabout Theater Company, Rupay, Ruter AS, Sadamel, Safaricom, Samsung, San Diego’s MTS (Metropolitan Transit System), SAPTCO (the Saudi Public Transport Company), Savac-Lacroix, Scheidt & Bachman, Secure Retail, SecureTechnology Alliance, Seoul Metro, Shimotsui Dentetsu, Showcase Cinemas, Siemens, Sinch, SJ, Ska?netrafiken, SL (Storstockholm Lokaltrafik), SmartNavigo, SmarTrip, Snapper, SNCF (Societe? Nationale des Chemins de fer Franc?ais), Snowball Technology, SP Trans, SPT (Strathclyde Partnership for Transport), Squills, ST Microelectronics, Stagecoach, STIB, STM (Societe de Transport de Montreal), Suica, SVD (Stadtverkehr Detmold), Syoei Express Bus, Talinn City Transport, Taopiaopiao, TAP, Tap&Go , TEB (Tramvie Eletriche Bergasmasche), Telia, Tencent, TfL (Transport for London), Ticketbox, Ticketek, Ticketland, Ticketless, Ticketmaster, TicketNew, TicketPlan, Tickets Cloud, Tiqets, Tisse?o, TIXNGO, T-Mobile, Tokea, Tour Metropole, Tracom, Trainline, Trainpal, Trainsplit, TRANSCITY, TransitLink, TransLoc, Transpole, Transport for Greater Manchester, Trenitalia, TriMet (Tri-County Metropolitan Transportation) District, Uber, UEFA, Ulysse, UnionPay, UrbanThings, UTA (Utah Transport Authority), Utson, Valinso, Valley Metro, Veeps, Ventra, Veritas Capital, VIA Rail, ViaNet, Virgin, Visa, Vodafone, VoiceBot, VTB Bank, Warsaw City Card, Washington Metropolitan Area Transit Authority, WeChat, White Label Alliance, WR (Western Railway), Wuhan City, Xiamen, ZTM.

 

DATA & INTERACTIVE FORECAST

Ticketing users, transaction volumes and values, by ticketing verticals:

Ticketing users, transaction volumes and values, by ticketing verticals:

Geographical splits: 60 countries

Number of tables: Over 170 tables

Number of datapoints: Over 79,000 datapoints

 

Harvest: Our online data platform, harvest, contains the very latest market data and is updated throughout the year. This is a fully featured platform; enabling clients to better understand key data trends and manipulate charts and tables; overlaying different forecasts within the one chart ? using the comparison tool. Empower your business with our market intelligence centre, and get alerted whenever your data is updated.

 

Interactive Excels (IFxl): Our IFxl tool enables clients to manipulate both forecast data and charts, within an Excel environment, to test their own assumptions using the interactive scenario tool and compare selected markets side by side in customised charts and tables. IFxls greatly increase a clients’ ability to both understand a particular market and to integrate their own views into the model.

 

FORECAST SUMMARY

The global digital ticketing transaction value will reach $1.4 trillion in 2027, up from $768 billion in 2022. This growth of 78% over the next five years represents a strong recovery from the heavy impact of the COVID-19 pandemic, driven by the ongoing success of contactless payments. However, current market fragmentation, where users cannot use the same payment method across different transit and events areas, as a factor limiting growth and user experience quality.

Metro and bus ticketing is the fastest-growing digital ticketing segment, with transaction value in this segment set to rise by over 200% over the next five years. Vendors must focus on developing integrated contactless systems for different transit scenarios, such as bus, train and micromobility, in order to break down the fragmentation inherent to the current market.

Ticketing vendors must pursue strategies, such as account-based ticketing, where any payment type can be linked to a back-office account. By removing barriers, vendors will accelerate the digital transition in ticketing and hasten the onset of Mobility-as-a-Service.

Additionally, the value of digital events ticketing will exceed $230 billion in 2027, from just under $100 billion in 2022; representing rapid growth of 137%, as events move to contactless entry to improve the on-the-day experience and reduce costs. Vendors must offer added incentives, such as collectable digital ticket stubs minted as NFTs, to enhance the fan experience.

 

Regions:8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East

Countries:Algeria, Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Ecuador, Egypt, Finland, France, Germany, Greece, Hong Kong, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, South Korea, Kuwait, Malaysia, Mexico, Nepal, Netherlands, New Zealand, Nigeria, Norway, Pakistan, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russian Federation, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, Ukraine, United Arab Emirates, UK, Uruguay, USA, Vietnam

1. Key Takeaways & Strategic Recommendations

1.1 Key Takeaways . 6

1.2 Strategic Recommendations . 6

2. Ticketing Market: Current Status & Regional Analysis

2.1 Introduction . 9

2.1.1 Key Ticketing Segments . 10

2.2 Current Market Status . 10

2.2.1 Online and Mobile Ticketing Adoption . 10

Figure 2.1: Number of Digital (Mobile, Online, Wearable) Ticketing Unique Users

(m), Global, 2022-2027 . 11

2.2.2 The Impact of COVID-19 . 11

Figure 2.2: Domestic and International RPKs (Revenue Passenger Kilometres),

2020-2021 . 12

i. Transport Usage . 12

ii. Entertainment and Sports Events. 13

2.3 Market Segmentation. 13

2.3.1 Bus/Metro, Rail, and Air Ticketing . 13

i. Account-based Ticketing . 14

ii. Secure Ticketing Using HCE (Host Card Emulation) . 14

iii. MaaS. 15

2.3.2 Music, Entertainment and Sports Ticketing . 15

2.3.3 Contactless Ticketing . 16

2.4 Digital Ticketing Regional Analysis . 18

2.4.1 North America . 18

i. US . 18

ii. Canada . 19

2.4.2 Latin America . 20

i. Brazil . 20

ii. Mexico . 21

2.4.3 Central & East Europe . 21

i. Poland . 21

ii. Russia . 22

2.4.4 West Europe . 23

i. France . 23

ii. Germany . 23

iii. Sweden . 24

iv. UK . 25

2.4.5 Indian Subcontinent . 26

i. India . 26

2.4.6 Far East & China . 27

i. China . 27

ii. Japan . 28

iii. South Korea . 28

2.4.7 Rest of Asia Pacific . 29

i. Australia . 29

ii. Singapore . 30

2.4.8 Africa & Middle East . 31

i. Kenya . 31

ii. Saudi Arabia . 31

3. Digital Ticketing: Future Outlook

3.1 Digital Ticketing Future Outlook . 34

Contents

3.1.1 Mobile Ticketing .34

3.1.2 Contactless Ticketing .34

3.1.3 Wearables Ticketing.35

3.1.4 Combining Loyalty with Ticketing Using Apps .35

3.1.5 Secure Ticketing Using HCE .36

3.1.6 Account-based Ticketing .36

3.1.7 MaaS .37

3.1.8 RCS (Rich Communication Services).39

3.1.9 Chatbots and Ticketing.40

3.1.10 Voice Assistant Ticketing .41

3.1.11 IoT and Ticketing .41

4. Juniper Research Competitor Leaderboard

4.1 Why Read This Report? .44

Table 4.1: Juniper Research Competitor Leaderboard: Digital Ticketing Vendors

Included & Product Portfolio . 45

Figure 4.2: Juniper Research Competitor Leaderboard for Digital Ticketing

Vendors . 46

Figure 4.3: Juniper Research Competitor Leaderboard: Digital Ticketing Vendors

& Positioning. 46

Table 4.4: Juniper Research Competitive Leaderboard Heatmap: Digital Ticketing

Vendors . 47

4.2 Digital Ticketing Vendor Analysis.48

4.2.1 Conduent.48

i. Corporate .48

Table 4.5: Conduent’s Financial Snapshot ($m), 2017-2021. 48

ii. Geographical Spread.48

iii. Key Clients and Strategic Partnerships .48

iv. High-level View of Offerings .49

Figure 4.6: Conduent’s ATLAS Open Media Solution Ecosystem. 49

v. Juniper Research’s View: Strategic Recommendations and Key

Opportunities . 50

4.2.2 Cubic Transportation Systems . 50

i. Corporate. 50

ii. Geographical Spread . 50

iii. Key Clients and Strategic Partnerships. 50

iv. High-level View of Offerings. 51

v. Juniper Research Strategic Recommendations and Key Opportunities

. 52

4.2.3 G+D. 52

i. Corporate. 52

Table 4.7: G+D’s Financial Snapshot (?m), 2018-2021, FYE December 31st .52

ii. Geographical Spread . 52

iii. Key Clients and Strategic Partnerships. 52

iv. High-level View of Offerings. 53

v. Juniper Research Strategic Recommendations and Key Opportunities

. 53

4.2.4 IDEMIA. 54

i. Corporate. 54

ii. Geographical Spread . 54

iii. Key Clients and Strategic Partnerships. 54

iv. High-level View of Offerings. 54

v. Juniper Research Strategic Recommendations and Key Opportunities

. 55

4.2.5 INIT . 55

i. Corporate. 55

Table 4.8: INIT’s Financial Snapshot (?m), 2018-2021.55

ii. Geographical Spread . 55

iii. Key Clients and Strategic Partnerships. 56

iv. High-level View of Offerings. 56

v. Juniper Research Strategic Recommendations and Key Opportunities

.57

4.2.6 Margento.57

i. Corporate .57

ii. Geographical Spread.57

iii. Key Clients and Strategic Partnerships .57

iv. High-level View of Offerings .57

v. Juniper Research Strategic Recommendations and Key Opportunities

.58

4.2.7 Masabi .58

i. Corporate .58

Table 4.9: Masabi’s Funding Rounds. 58

ii. Geographical Spread.59

iii. Key Clients and Strategic Partnerships .59

iv. High-level View of Offerings .60

v. Juniper Research Strategic Recommendations and Key Opportunities

.60

4.2.8 NXP.61

i. Corporate .61

Table 4.10: NXP’s Financial Snapshot ($m), 2018-2021. 61

ii. Geographical Spread.61

iii. Key Clients and Strategic Partnerships .61

iv. High-level View of Offerings .62

v. Juniper Research Strategic Recommendations and Key Opportunities

.62

4.2.9 OTI Global.62

i. Corporate .62

Table 4.11: OTI Global’s Financial Snapshot ($’000), 2017-2021. 62

ii. Geographical Spread.63

iii. Key Clients and Strategic Partnerships .63

iv. High-level View of Offerings .63

v. Juniper Research Strategic Recommendations and Key Opportunities

. 63

4.2.10 Ridango. 64

i. Corporate. 64

ii. Geographical Spread . 64

iii. Key Clients and Strategic Partnerships. 64

iv. High-level View of Offerings. 64

v. Juniper Research Strategic Recommendations and Key Opportunities

. 65

4.2.11 Thales. 65

i. Corporate. 65

Table 4.12: Thales’ Financial Snapshot (?m), 2018-2021.65

ii. Geographical Spread . 65

iii. Key Clients and Strategic Partnerships. 65

iv. High-level View of Offerings. 66

v. Juniper Research Strategic Recommendations and Key Opportunities

. 66

4.2.12 Unwire. 67

i. Corporate. 67

ii. Geographical Spread . 67

iii. Key Clients and Strategic Partnerships. 67

iv. High-level View of Offerings. 67

Figure 4.13: Unwire’s Mobility Platform Interface Snapshot.68

v. Juniper Research Strategic Recommendations and Key Opportunities

. 68

4.2.13 Visa . 68

i. Corporate. 68

Table 4.14: Visa’s Financial Performance Snapshot ($bn), 2018-2021 (FYE 30

September) .68

ii. Geographical Spread . 69

iii. Key Clients and Strategic Partnerships. 69

iv. High-level View of Offerings .69

v. Juniper Research Strategic Recommendations and Key Opportunities

.70

4.2.14 Vix Technology.70

i. Corporate .70

ii. Geographical Spread.71

iii. Key Clients and Strategic Partnerships .71

iv. High-level View of Offerings .71

v. Juniper Research Strategic Recommendations and Key Opportunities

.72

4.2.15 Wizway Solutions .72

i. Corporate .72

ii. Geographical Spread.72

iii. Key Clients and Strategic Partnerships .72

iv. High-level View of Offerings .73

v. Juniper Research Strategic Recommendations and Key Opportunities

.73

4.3 Juniper Research Competitor Leaderboard Assessment Methodology .74

4.4 Limitations & Interpretation.74

Table 4.15: Juniper Research Competitor Leaderboard Scoring Criteria ? Digital

Ticketing . 75

5. Digital Ticketing Market Forecasts

5.1 Methodology & Assumptions.77

5.1.1 Base Forecast.77

5.1.2 Assumptions .77

5.1.3 Further Methodology.77

5.1.4 Mobile Ticketing .78

5.1.5 Online Ticketing.78

5.1.6 Category Definitions .78

Figure 5.1: Mobile, Online & Wearable Ticketing Forecast Methodology. 79

5.2 Forecast Summary: Mobile, Online & Wearable Ticketing . 80

5.2.1 Mobile Ticketing Users . 80

Figure & Table 5.2: Total Unique Mobile Ticketing Users (m), Split by 8 Key

Regions, 2022-2027 .80

5.2.2 Online Ticketing Users . 81

Figure & Table 5.3: Total Number of Unique Online Ticketing Users (m), Split by 8

Key Regions, 2022-2027 .81

5.2.3 Total Digital Ticketing Transaction Volume ? Mobile, Online and

Wearable Ticketing. 82

Figure & Table 5.4: Global Digital Ticketing Transaction Volume (m), 2022-2027

.82

5.2.4 Total Digital Ticketing Transaction Value ? Mobile and Online Ticketing

. 83

Figure & Table 5.5: Global Digital Ticketing Transaction Value ($m), 2022-2027.83