このレポートでは、交通機関やイベントの発券に関わるデジタル・チケッティング市場の今後の展開を独自に分析しています。また、COVID-19パンデミックの継続的な影響や、この価値の高い市場の新たな展開や主要なトレンドについても包括的に調査しています。

 

Report Description

Juniper Research’s new Digital Ticketing research report provides an independent analysis of the future evolution of the digital ticketing market across transport and events ticketing. It provides a comprehensive study of the ongoing impact of the COVID-19 pandemic, as well as new developments and key trends in this highly valuable market. The report also positions 15 digital ticketing vendors on the Juniper Research Competitor Leaderboard; providing an invaluable resource for stakeholders seeking to understand the competitive landscape in the market.

 

The research covers:

The report also presents comprehensive market forecasts; providing extensive insights across each ticketing sector.

 

This research suite comprises:

 

KEY FEATURES

Market Dynamics: Provides a detailed assessment of the impact of the ongoing COVID-19 pandemic on the ticketing ecosystem and how it will recover, as well as an in-depth evaluation of the digital ticketing landscape; analysing the development and readiness for further disruption across key global regions and covering the following segments:

Future Outlook Analysis: Future outlook and comprehensive analysis of the key trends and market disruptions including:

Juniper Research Competitor Leaderboard:  Key player capability and capacity assessment for 15 digital ticketing technology vendors:

Benchmark Industry Forecasts: Forecasts for digital ticketing users, volume and value across airline, rail, metro/bus, sports and entertainment, split by mobile, online, as well as splits by our 8 key regions and the 25 countries listed below:

 

KEY QUESTIONS

 

 

COMPANIES REFERENCED

Included in the Juniper Research Leaderboard: Conduent, Cubic, G+D, IDEMIA, INIT, Margento, Masabi, NXP, OTI Global, Ridango, Thales, Unwire, Visa (Rambus), Vix Technology, Wizway Solutions.

 

 

Mentioned: A Bjorks AB, Adelaide Metro, Adidas, Adrienne Arsht Center, Advent International, AF Payments, Aino, Air France, Airtel, Alibaba Group, Alipay, Almex Transport Solutions, Amazon, American Airlines , Anchorage People Mover, Apple, Arriva Bus, Asseco Data Systems, ATAC, ATB (Azienda Trasporti Bergamo), AVV (Aachen transport association), Axalto Holding NV , Bank of America, BankID, Bayern Munich, Beijing Metro, Beijing Public Transit, Bloomberg, BookMyShow, Bosch, BPC, BPI France, BusBud, Bytemark, Calgary Transit, Calypso Networks Association , Capital Metro, Capital One, CBDC (Central Bank Digital Currency), Chalo, Chase, Chronos, Cinemark, Cinemex, Cinepolis, CJ CGV, Clippers, ComforDelGro, Continental, CRTM, CTA (Chicago Transit Authority), Ctrip, CTS (Compagnie des Transports Strasbourgeois), CTS EVENTIM , Dallas Streetcar, Damai, DART (Dallas Area Rapid Transit), De Lijn, Delerrok, Delhi Metro Rail, Delphi, Denver RTD, Department of Enterprise, Trade and Employment , Department of TMS (Transport and Main Road) Queensland, Deutsche Bahn, Discover, DOT (Din offentlige transport), DSK Bank, DTC (Delhi Transport Corporation), Dynasty Flyer Service, East Japan Railway Co, Enterprise Singapore, EventBox Tickets, Eventbrite, Facebook, FacePay, Fandango, Far & Wide, FastBar, FeliCa, FIDO Alliance, FIFA, First Bus, Garmin, Gemplus International, Genware, getTicket, Ghana Football Association, Glasgow Smartzone, Glasgow Subway, GlobalPlatform, GlobalTix, Gold Coast Light Rail, Google, Great British Railways, Greater Cleveland Regional Transit Authority, GUTS Tickets, HanseCom Public Transport Ticketing Solutions GmbH, Highways England, Huawei, Iarnrod Eireann Irish Rail, IBM, iGo, Ile-de-France Mobilites, Indian Railways, Ingresse, IRCTC (Indian Railway Catering and Tourism Corporation), ITHL (ITSO Transit Hub Ltd) , iZettle, Jaklingko Indonesia, Japan Transit Planner, Jatelindo, Java Card Forum, Jorudan, JR East, Justride SDK, KAUST (King Abdulla University of Science and Technology), Keolis, Kisio, Klarna, KLM, Kompetenzcenter Digitalisierung NRW, Korail, KTX (Korea Train eXpress), Kuba, KVB (Kolner Verkehrs?Betriebe) AG, KVV (Karlsruher Verkehrsverbund), Kyyti, LA Metrolink, LACMTA (Los Angeles County Metropolitan Transportation Authority) , Las Vegas Monorail, Las Vegas RTC, Littlepay, Live Nation, Los Angeles Metro, Lothian Buses, LTA (Land Transportation Authority), Lyft, Lyko, makemytrip, Manly Ferries, Maoyan Weiying, Masabi, Mastercard, Masterpass, Mazowieckie Railways Company, MBTA, McGill, Mchip Advance, MetroBus, Metrolink, Metrolinx, MetroRio, Mexico City Metro, Microsoft, Monet+, Montargis, moovel, Moovit, Morpho, Moscow Department of Transport, Moscow Metro, Mosgortrans, MTA (Metropolitan Transportation Authority), Nacion Servicios, National Amusements, National Express, NCT (Nottingham City Transport), NeoRide, Netcetera, NETS 2.0, NFL, NHL (National Hockey League), NJ TRANSIT, Norikae Annai, Nouvelle Aquitaine Mobilites, Nowe Horyzonty Cinema, NXP Semiconductors, Oberthur Technologies, OCTA (Orange County Transportation Authority), Octopus Holdings, OhioTransit, Omnibus de Mexico, OrlyBus, OSPT Alliance, OT, Pango, Pasmo, PayEye , PayPal, Paysafe, Paytm, PBOC (Popular Bank of China), Ponominalu, Port Authority of New York & New Jersey, Postbank, PouchNATION, Presto, Programa Nacional de Estrategias para Cidades Inteligentes Sustentaveis, PTV (Public Transport Victoria), Public Transport Victoria, PwC, Queensland Public Transport Department, Queensland’s Department of Transport and Main Roads, Radisson Blu, RATP (Regie Autonome des Transports Parisiens), RDG (Rail Delivery Group), RDZ (Russian Railways), Road and Transport Authority, RoissyBus, Ruter AS , Samsung Pay, San Francisco Muni, SAPTCO (Saudi Public Transport Company), Scheidt & Bachman’, ScotRail, Secure Technology Alliance, Seoul Metro, Shanghai Metro, Shenzhen Metro, Showcase Cinemas, Siemens, Skanetrafiken, SL (Storstockholm Lokaltrafik), Smartcard Alliance, Smartrip, SNCF (Societe Nationale des Chemins de fer Francais), Snowball Technology, Sodexo, SP Trans, SPT (Strathclyde Partnership for Transport), Sqills, Stagecoach, StarMetro, Suica, Syoei Express Bus, TAO, Taopiaopiao, Tawakkalna, Telecoming , Tencent, TfL, TGfM (Transport for Greater Manchester), Thames Clippers, Thames Clippers, The Boxoffice Company, The Hague HTM, Ticketbox, Ticketek, Ticketland, Ticketmaster, TicketNew, TicketPlan, Tickets Cloud , Timepad, Tisseo, Toronto Transit Commission, Trainpal, Tramvie Elettriche Bergasmasche, Transavia, Transit, TransitLink, Translink, Transpole, Transport for New South Wales, Transport Scotland, Trenitalia, Uber, UC Web, UCI, Umo, UnionPay, Userlike, Utsonmobile, Valley Metro, Veeps, Ventra, VIA Rail, Virgin Trains, Vix Technology, Washington Metropolitan Area Transit Authority, WeChat, WeGow, Whim, Wisconsin Badgers, WLA (White Label Alliance), Xiami, Youku, ZTM.

 

 

DATA & INTERACTIVE FORECAST

Juniper Research’s Digital Ticketing forecast suite includes:

Forecast splits for 8 key regions, as well as 25 country-level data splits for:

Ticketing users, transaction volumes and values, by ticketing verticals:

Ticketing users, transaction volumes and values, by ticketing verticals:

Interactive Scenario Tool allowing users to manipulate Juniper Research’s data for 10 different metrics.

Access to the full set of forecast data of 174 tables and more than 42,800 datapoints.

Juniper Research’s highly granular IFxls (interactive Excels) enable clients to manipulate our forecast data and charts to test their own assumptions, by using the Interactive Scenario Tool, and compare select markets side by side in customised charts and tables. IFxls greatly increase the clients’ ability to both understand a particular market and to integrate their own views into the model.

 

 

Regions:8 Key Regions - includes North America, Latin America, West Europe, Central & East Europe, Far East & China, Indian Subcontinent, Rest of Asia Pacific and Africa & Middle East

 

Countries:Argentina, Australia, Brazil, Canada, China, Colombia, Denmark, France, Germany, India, Italy, Japan, South Korea, Mexico, Netherlands, Norway, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, UK, USA

1. Key Takeaways & Strategic Recommendations

1.1 Key Takeaways .5

1.2 Strategic Recommendations .6

2. Ticketing Market: Current Status & Regional Analysis

2.1 Introduction.8

2.1.1 Mobile Ticketing .8

2.1.2 Online Ticketing.8

2.1.3 Wearable Ticketing.8

2.2 Current Market Status.8

2.2.1 Mobile & Online Ticketing: User Adoption.9

Figure 2.1: Number of Digital (Mobile, Online, Wearable) Ticketing Unique Users 

(m), Global, 2021-2026.9

2.2.2 The Impact of COVID-19 .9

i. Coronavirus Is Still Disrupting Air Travel .10

Figure 2.2: Number of Commercial Flights Tracked, 01/01/2020-01/08/2021, 

Global . 10

ii. Significantly Reduced Transport Usage .11

Figure 2.3: Number of Journeys Made, Split by Travel Mode, 13/01/2020-

13/07/2021, London . 11

iii. Continued Cancellation of Entertainment & Sports Events .12

Figure 2.4: Eventbrite Revenue (‘000s), 2017-2020. 12

2.3 Market Segmentation.12

2.3.1 Transport Ticketing .13

i. Bus/Metro, Rail, and Air Ticketing .13

Figure 2.5: Total Online & Mobile Transport Ticketing Transaction Volume (m), 

Global, 2021-2026 . 13

ii. Juniper Research’s View: Transport Ticketing Outlook. 13

2.3.2 Events Ticketing . 14

i. Music, Entertainment, and Sport Ticketing. 14

Figure 2.6: Total Online & Mobile Ticketing Transaction Volume, Split by Segment 

($m), Global, 2021-2021 .14

ii. Juniper Research’s View: Events Ticketing Outlook. 15

2.3.3 Contactless Ticketing. 15

Figure 2.7: Journeys made using Contactless Payment Cards since launch, 2013-

2020 .16

i. Contactless Mobile Device & Card Adoption. 16

Figure 2.8: Global Number of Contactless (NFC & FeliCa)-capable Mobile 

Handsets (m), 2020-2026.16

ii. Juniper Research’s View: Mobile Contactless Ticketing. 17

2.4 Regional Analysis. 18

2.4.1 North America. 18

i. US. 18

ii. Canada . 19

2.4.2 Latin America . 19

i. Brazil. 19

ii. Mexico . 20

2.4.3 West Europe . 21

i. UK . 21

ii. France. 22

iii. Germany . 22

2.4.4 Central and East Europe . 23

i. Russia . 23

ii. Poland . 24

iii. Sweden .24

2.4.5 Far East & China .25

i. China .25

ii. Japan .26

iii. South Korea.26

2.4.6 Indian Subcontinent.27

i. India .27

2.4.7 Rest of Asia Pacific.28

i. Singapore .28

ii. Australia.29

2.4.8 Africa & Middle East.29

i. Saudi Arabia .29

3. Digital Ticketing: Future Outlook

3.1 Future Ticketing Outlook .32

3.1.1 Future Outlook: Mobile Ticketing.32

3.1.2 Future Outlook: Contactless Ticketing.32

3.1.3 Future Outlook: Wearables Ticketing .32

i. Juniper Research’s View.33

3.1.4 Secure Ticketing Using HCE .33

i. Juniper Research’s View.33

3.1.5 Account-based Ticketing .33

i. Juniper Research’s View.34

3.1.6 MaaS .34

i. Benefits of MaaS.34

ii. Current MaaS Deployment Level.35

iii. Implications for Ticketing .35

iv. Juniper Research’s View .36

3.1.7 RCS .36

i. Challenges to Use in Ticketing .36

ii. Juniper Research’s View.36

3.1.8 Chatbots & Ticketing . 37

i. Challenges to Chatbot Use in Ticketing. 37

ii. Juniper Research’s View . 37

3.1.9 Voice Assistant Ticketing. 37

i. Challenges to Use in Ticketing. 38

3.1.10 IoT & Ticketing. 38

i. Challenges to Use in Ticketing. 39

ii. Future Outlook . 39

iii. Juniper Research’s View. 39

4. Digital Ticketing: Competitor Leaderboard & Vendor Profiles

Table 4.1: Juniper Research Competitor Leaderboard: Digital Ticketing Vendors 

Included & Product Portfolio.41

Figure 4.2: Juniper Research Competitor Leaderboard for Digital Ticketing.42

Table 4.3: Juniper Research Competitor Leaderboard: Digital Ticketing Vendors 

& Positioning .42

Figure 4.4: Juniper Research Leaderboard Heatmap: Digital Ticketing Vendors .43

4.1 Juniper Research Leaderboard Assessment Methodology. 44

4.1.1 Limitations & Interpretation. 44

Table 4.5: Juniper Research Competitor Leaderboard Scoring Criteria .45

4.2 Vendor Profiles ? Digital Ticketing Vendors . 46

i. Conduent . 46

Table 4.6: Conduent Financial Snapshot ($m), 2017-2020.46

ii. Cubic Transportation System . 47

iii. G+D. 49

Table 4.7: G+D Financial Snapshot (?m), 2017-2020 .49

iv. IDEMIA. 50

v. INIT. 52

Table 4.8: INIT Financial Snapshot (?m), 2017-2020.52

vi. Margento. 53

Figure 4.9: Margento’s Mobile Ticketing Solution.54

vii. Masabi.54

Table 4.10: Masabi Funding Rounds, 2010-2020 . 55

viii. NXP.57

Table 4.11: NXP Financial Snapshot ($m), 2017-2020. 57

ix. OTI Global.58

Table 4.12: OTI Global Financial Snapshot ($’000), 2017-2020. 59

x. Ridango.60

xi. Thales.60

Table 4.13: Thales Financial Snapshot (?m), 2017-2020. 61

xii. Unwire.62

xiii. Visa .63

Table 4.14: Visa Financial Snapshot ($m), 2017-2020. 63

xiv. Vix Technology .65

xv. Wizway Solutions.66

5. Digital Ticketing: Market Forecasts

5.1 Methodology & Assumptions.70

5.1.1 Base Forecast.70

5.1.2 Assumptions .70

5.1.3 Further Methodology.70

5.1.4 Mobile Ticketing .71

5.1.5 Online Ticketing.71

5.1.6 Category Definitions .71

Figure 5.1: Mobile, Online & Wearable Ticketing Forecast Methodology. 72

5.2 Forecast Summary: Mobile, Online & Wearable Ticketing.73

5.2.1 Mobile Ticketing Users .73

Figure & Table 5.2: Total Unique Mobile Ticketing Users (m), Split by 8 Key 

Regions, 2021-2026 . 73

5.2.2 Online Ticketing Users.74

Figure & Table 5.3: Total Number of Unique Online Ticketing Users (m), Split by 8 

Key Regions, 2021-2026. 74

5.2.3 Total Digital Ticketing Transaction Volume ? Mobile, Online and 

Wearable Ticketing. 75

Figure & Table 5.4: Global Digital Ticketing Transaction Volume (m), 2021-2026

.75

5.2.4 Total Digital Ticketing Transaction Value ? Mobile and Online Ticketing

. 76

Figure & Table 5.5: Global Digital Ticketing Transaction Value ($m), 2021-2026.76