Summary

Asia Pacific Sales and Marketing Business Process Outsourcing Market is valued approximately at USD 8.78 Billion in 2023 and is anticipated to grow with a healthy growth rate of more than 11.50% over the forecast period 2024-2032. Sales and Marketing BPO entails contracting out to outside vendors the completion of duties such as lead generation, CRM, digital marketing, content production, market research, and sales support. The goal is to increase productivity, reduce expenses, and free up businesses to focus on their core competencies. Reduced costs, access to specialist tech and expertise, scalability without adding additional workers, and increased productivity are just a few benefits of outsourcing. In order to improve strategy and ROI, BPO partners also include analytics. The increase in adoption of cloud computing is a key trend supporting the growth of the Asia Pacific Sales and Marketing Business Process Outsourcing Market at a substantial rate. Cloud computing is enhancing the efficiency of BPO services by enabling flexible provisioning, universal access and immediate computing assistance. This is particularly important for handling large volumes of data in sales and marketing processes, allowing businesses to increase production rates, improve quality control, and reduce costs.

Leading economies for business process outsourcing include Philippines and India. The availability of cheap labor, an abundance of skilled workers, and a sizable English-speaking population are major drivers of this expansion. Furthermore, the market's expansion has been significantly supported by the robust steps taken by regional governments to entice BPO businesses. For example, initiatives such as the Digital India Program, spearheaded by the Ministry of Electronics & Information Technology, encompass schemes such as the Northeast BPO Promotion Scheme (NEBPS) and India BPO Promotion Scheme (IBPS). These schemes offer financial support, including viability gap funding, to create job opportunities within the country. Such strategic initiatives are expected to catalyze the growth of the Indian sales and marketing BPO industry in the forecast period. However, the growing concerns about data security and privacy, as well as a lack of control and transparency, are anticipated to limit market growth throughout the anticipated period of 2024–2032.

The key countries considered for the Asia Pacific Sales and Marketing Business Process Outsourcing Market study includes China, India, Japan, South Korea, Australia and Rest of Asia Pacific. In 2023, China was the dominating regional market in terms of revenue. China is experiencing rapid technological growth, with investment in cloud computing and digital marketing solutions. This robust infrastructure empowers sales and marketing BPO providers to offer efficient and cost-effective services that leverage cutting-edge technology. Also, the Chinese government actively promotes the BPO industry through tax reforms and infrastructure development, particularly in major cities. This creates a business-friendly environment that attracts foreign investment and fosters the growth of S&MBPO providers. Whereas, the market in India is expected to grow at the fastest rate over the forecast period.

Major market player included in this report are:
Infosys Limited
Wipro Limited
Tech Mahindra
Company 4
Company 5
Company 6
Company 7
Company 8
Company 9
Company 10

The detailed segments and sub-segment of the market are explained below:

By Type
Sales
Marketing

By End-use
BFSI
Healthcare
Manufacturing
IT & Telecommunication
Retail
Others
By Region:
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC

Years considered for the study are as follows:
Historical year – 2022
Base year – 2023
Forecast period – 2024 to 2032

Key Takeaways:
Market Estimates & Forecast for 10 years from 2022 to 2032.
Annualized revenues and country level analysis for each market segment.
Detailed analysis of geographical landscape with Country level analysis of major regions.
Competitive landscape with information on major players in the market.
Analysis of key business strategies and recommendations on future market approach.
Analysis of competitive structure of the market.
Demand side and supply side analysis of the market.

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Table of Contents

Chapter 1. Asia Pacific Sales and Marketing Business Process Outsourcing Market Definition and Research Assumptions
1.1. Research Objective
1.2. Market Definition
1.3. Research Assumptions
1.3.1. Inclusion & Exclusion
1.3.2. Limitations
1.3.3. Supply Side Analysis
1.3.3.1. Availability
1.3.3.2. Infrastructure
1.3.3.3. Regulatory Environment
1.3.3.4. Market Competition
1.3.3.5. Economic Viability (Consumer’s Perspective)
1.3.4. Demand Side Analysis
1.3.4.1. Regulatory frameworks
1.3.4.2. Technological Advancements
1.3.4.3. Environmental Considerations
1.3.4.4. Consumer Awareness & Acceptance
1.4. Estimation Methodology
1.5. Years Considered for the Study
1.6. Currency Conversion Rates

Chapter 2. Executive Summary
2.1. Asia Pacific Sales And Marketing Business Process Outsourcing Market Size & Forecast (2022- 2032)
2.2. Regional Summary
2.3. Segmental Summary
2.3.1. By Type
2.3.2. By End-use
2.4. Key Trends
2.5. Recession Impact
2.6. Analyst Recommendation & Conclusion
Chapter 3. Asia Pacific Sales And Marketing Business Process Outsourcing Market Dynamics
3.1. Market Drivers
3.2. Market Challenges
3.3. Market Opportunities
Chapter 4. Asia Pacific Sales And Marketing Business Process Outsourcing Market: Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model
4.1.7. Porter’s 5 Force Impact Analysis
4.2. PESTEL Analysis
4.2.1. Political
4.2.2. Economic
4.2.3. Social
4.2.4. Technological
4.2.5. Environmental
4.2.6. Legal
4.3. Top investment opportunity
4.4. Top winning strategies
4.5. Disruptive Trends
4.6. Industry Expert Perspective
4.7. Analyst Recommendation & Conclusion
Chapter 5. Asia Pacific Sales And Marketing Business Process Outsourcing Market Size & Forecasts by Type 2022-2032
5.1. Sales
5.2. Marketing
Chapter 6. Asia Pacific Sales And Marketing Business Process Outsourcing Market Size & Forecasts by End-use 2022-2032
6.1. BFSI
6.2. Healthcare
6.3. Manufacturing
6.4. IT & Telecommunication
6.5. Retail
6.6. Others
Chapter 7. Asia Pacific Sales And Marketing Business Process Outsourcing Market Size & Forecasts by Country 2022-2032
7.1. China Sales And Marketing Business Process Outsourcing Market
7.1.1. Type breakdown size & forecasts, 2022-2032
7.1.2. End-use breakdown size & forecasts, 2022-2032
7.2. India Sales And Marketing Business Process Outsourcing Market
7.3. Japan Sales And Marketing Business Process Outsourcing Market
7.4. Australia Sales And Marketing Business Process Outsourcing Market
7.5. South Korea Sales And Marketing Business Process Outsourcing Market
7.6. Rest of Asia Pacific Sales And Marketing Business Process Outsourcing Market
Chapter 8. Competitive Intelligence
8.1. Key Company SWOT Analysis
8.1.1. Company 1
8.1.2. Company 2
8.1.3. Company 3
8.2. Top Market Strategies
8.3. Company Profiles
8.3.1. Infosys Limited
8.3.1.1. Key Information
8.3.1.2. Overview
8.3.1.3. Financial (Subject to Data Availability)
8.3.1.4. Product Summary
8.3.1.5. Market Strategies
8.3.2. Wipro Limited
8.3.3. Tech Mahindra
8.3.4. Company 4
8.3.5. Company 5
8.3.6. Company 6
8.3.7. Company 7
8.3.8. Company 8
8.3.9. Company 9
8.3.10. Company 10
Chapter 9. Research Process
9.1. Research Process
9.1.1. Data Mining
9.1.2. Analysis
9.1.3. Market Estimation
9.1.4. Validation
9.1.5. Publishing
9.2. Research Attributes