Summary

Global cloud ITSM market is expected to witness significant growth during the forecast period. The key factor responsible for driving the market growth is enhanced implementation of cloud-based technologies as it is helping the organisations to save certain percentage of annual operating costs. Additionally, rise in demand among the end users is further anticipated to boost the growth of cloud ITSM market worldwide. Moreover, continuous improvement in technology is further expected to bolster the market growth through 2025.
The global cloud ITSM market is segmented based on component, vertical, organization size, region and company. Based on component, the market can be segmented into solutions and services. Out of which, the services segment dominated the market in terms of largest market share until 2019 and is further anticipated to be the fastest-growing segment of the cloud ITSM market during the forecast years as well. The service segment is further categorized into managed services and professional services. Out of which, the managed services segment is forecast to register highest growth during the next five years. This growth can be accredited to technical skills it offers, that are needed to maintain as well as update all the software in the cloud ITSM ecosystem. Along with that, these services provide end-users with software, which are configured to their needs to help at each step of software usage, which is further boosting the growth of the segment across the globe. In addition to this, all pre and post-deployment queries and requirements of the clients are addressed under managed services.
Major players operating in the global cloud ITSM market include ServiceNow, BMC Software, Cherwell Software, CA Technologies, HPE, IBM, Axios Systems, Ivanti, Citrix Systems, Hornbill, Microsoft, EasyVista, Micro Focus, Atlassian, Alemba, SysAid, Freshworks, LogMein, ManageEngine, Efecte, etc. The companies operating in cloud ITSM market across the globe are focussing more towards the expanding their share in the market. For instance, these key players are making organic strategies such as expansions, mergers and acquisitions, among others in order to make the industry highly competitive.
Years considered for this report:
Historical Years: 2015-2018
Base Year: 2019
Estimated Year: 2020
Forecast Period: 2021–2025
Objective of the Study:
• To analyse and forecast the market size of global cloud ITSM market.
• To classify and forecast global cloud ITSM market based on component, vertical, organization size, company and regional distribution.
• To identify drivers and challenges for global cloud ITSM market.
• To examine competitive developments such as expansions, new product launches, mergers & acquisitions, etc., in global cloud ITSM market.
• To conduct pricing analysis for global cloud ITSM market.
• To identify and analyse the profile of leading players operating in global cloud ITSM market.
TechSci Research performed both primary as well as exhaustive secondary research for this study. Initially, TechSci Research sourced a list of service providers across the globe. Subsequently, TechSci Research conducted primary research surveys with the identified companies. While interviewing, the respondents were also enquired about their competitors. Through this technique, TechSci Research could include the service providers which could not be identified due to the limitations of secondary research. TechSci Research analyzed the new services and presence of all major players across the globe.
TechSci Research calculated the market size of global cloud ITSM market using a bottom-up approach, wherein data for various end-user segments was recorded and forecast for the future years. TechSci Research sourced these values from the industry experts and company representatives and externally validated through analyzing historical data of these product types and applications for getting an appropriate, overall market size. Various secondary sources such as company websites, news articles, press releases, company annual reports, investor presentations and financial reports were also studied by TechSci Research.
Key Target Audience:
• Cloud ITSM service providers, vendors and other stakeholders
• Government bodies such as regulating authorities and policy makers
• Organizations, forums and alliances related to cloud ITSM
• Market research and consulting firms
The study is useful in providing answers to several critical questions that are important for the industry stakeholders such as service providers, partners, end users, etc., besides allowing them in strategizing investments and capitalizing on market opportunities.
Report Scope:
In this report, global cloud ITSM market has been segmented into following categories, in addition to the industry trends which have also been detailed below:
• Market, By Component:
o Solutions
 Service Portfolio Management
 Configuration and Change Management
 Service Desk Software
 Operations and Performance Management
 Dashboard Reporting and Analytics Services
o Service
 Managed Services
 Professional Services
• Market, By Vertical:
o BFSI
o Government and Public Sector
o Healthcare and Life Sciences
o Telecommunications
o It and Ites
o Manufacturing
o Retail and Consumer Goods
o Others
• Market, By Organization Size:
o Small & Medium Business Enterprises
o Large Enterprises
• Market, By Region:
o North America
 United States
 Mexico
 Canada
o Europe
 Germany
 France
 United Kingdom
 Italy
 Spain
o Asia-Pacific
 China
 India
 Japan
 South Korea
 Australia
o Middle East and Africa
 South Africa
 Saudi Arabia
 UAE
o South America
 Brazil
 Argentina
 Colombia
Competitive Landscape
Company Profiles: Detailed analysis of the major companies present in global cloud ITSM market.
Available Customizations:
With the given market data, TechSci Research offers customizations according to a company’s specific needs. The following customization options are available for the report:
Company Information
• Detailed analysis and profiling of additional market players (up to five).

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Table of Contents

1. Product Overview
2. Research Methodology
3. Impact of COVID-19 on Global Cloud ITSM Market
4. Executive Summary
5. Voice of Customer
6. Global Cloud ITSM Market Outlook
6.1. Market Size & Forecast
6.1.1. By Value
6.2. Market Share & Forecast
6.2.1. By Component (Solutions and Services)
6.2.1.1. By Solution (Service Portfolio Management, Configuration and Change Management, Service Desk Software, Operations and Performance Management, Dashboard Reporting and Analytics)
6.2.1.2. By Service (Managed Services and Professional Services)
6.2.2. By Vertical (BFSI, Government and Public Sector, Healthcare and Life Sciences, Telecommunications, It and Ites, Manufacturing, Retail and Consumer Goods, Others)
6.2.3. By Organization Size (Small & Medium Business Enterprises and Large Enterprises)
6.2.4. By Region
6.2.5. By Company
7. North America Cloud ITSM Market Outlook
7.1. Market Size & Forecast
7.1.1. By Value
7.2. Market Share & Forecast
7.2.1. By Component
7.2.2. By Vertical
7.2.3. By Organization Size
7.2.4. By Country (United States; Canada; Mexico and Rest of North America)
7.3. North America: Country Analysis
7.3.1. United States Cloud ITSM Market Outlook
7.3.1.1. Market Size & Forecast
7.3.1.1.1. By Value
7.3.1.2. Market Share & Forecast
7.3.1.2.1. By Component
7.3.1.2.2. By Vertical
7.3.1.2.3. By Organization Size
7.3.2. Canada Cloud ITSM Market Outlook
7.3.2.1. Market Size & Forecast
7.3.2.1.1. By Value
7.3.2.2. Market Share & Forecast
7.3.2.2.1. By Component
7.3.2.2.2. By Vertical
7.3.2.2.3. By Organization Size
7.3.3. Mexico Cloud ITSM Market Outlook
7.3.3.1. Market Size & Forecast
7.3.3.1.1. By Value
7.3.3.2. Market Share & Forecast
7.3.3.2.1. By Component
7.3.3.2.2. By Vertical
7.3.3.2.3. By Organization Size
8. Europe Cloud ITSM Market Outlook
8.1. Market Size & Forecast
8.1.1. By Value
8.2. Market Share & Forecast
8.2.1. By Component
8.2.2. By Vertical
8.2.3. By Organization Size
8.2.4. By Organization Size
8.2.5. By Country (France; Germany; UK; Italy; Spain and Rest of Europe)
8.3. Europe: Country Analysis
8.3.1. France Cloud ITSM Market Outlook
8.3.1.1. Market Size & Forecast
8.3.1.1.1. By Value
8.3.1.2. Market Share & Forecast
8.3.1.2.1. By Component
8.3.1.2.2. By Vertical
8.3.1.2.3. By Organization Size
8.3.2. Germany Cloud ITSM Market Outlook
8.3.2.1. Market Size & Forecast
8.3.2.1.1. By Value
8.3.2.2. Market Share & Forecast
8.3.2.2.1. By Component
8.3.2.2.2. By Vertical
8.3.2.2.3. By Organization Size
8.3.3. United Kingdom Cloud ITSM Market Outlook
8.3.3.1. Market Size & Forecast
8.3.3.1.1. By Value
8.3.3.2. Market Share & Forecast
8.3.3.2.1. By Component
8.3.3.2.2. By Vertical
8.3.3.2.3. By Organization Size
8.3.4. Italy Cloud ITSM Market Outlook
8.3.4.1. Market Size & Forecast
8.3.4.1.1. By Value
8.3.4.2. Market Share & Forecast
8.3.4.2.1. By Component
8.3.4.2.2. By Vertical
8.3.4.2.3. By Organization Size
8.3.5. Spain Cloud ITSM Market Outlook
8.3.5.1. Market Size & Forecast
8.3.5.1.1. By Value
8.3.5.2. Market Share & Forecast
8.3.5.2.1. By Component
8.3.5.2.2. By Vertical
8.3.5.2.3. By Organization Size
9. Asia-Pacific Cloud ITSM Market Outlook
9.1. Market Size & Forecast
9.1.1. By Value
9.2. Market Share & Forecast
9.2.1. By Component
9.2.2. By Vertical
9.2.3. By End Use
9.2.4. By Organization Size
9.2.5. By Country (China; India; Japan; South Korea; Australia; and Rest of Asia Pacific)
9.3. Asia-Pacific: Country Analysis
9.3.1. South Korea Cloud ITSM Market Outlook
9.3.1.1. Market Size & Forecast
9.3.1.1.1. By Value
9.3.1.2. Market Share & Forecast
9.3.1.2.1. By Component
9.3.1.2.2. By Vertical
9.3.1.2.3. By Organization Size
9.3.2. China Cloud ITSM Market Outlook
9.3.2.1. Market Size & Forecast
9.3.2.1.1. By Value
9.3.2.2. Market Share & Forecast
9.3.2.2.1. By Component
9.3.2.2.2. By Vertical
9.3.2.2.3. By Organization Size
9.3.3. Japan Cloud ITSM Market Outlook
9.3.3.1. Market Size & Forecast
9.3.3.1.1. By Value
9.3.3.2. Market Share & Forecast
9.3.3.2.1. By Component
9.3.3.2.2. By Vertical
9.3.3.2.3. By Organization Size
9.3.4. India Cloud ITSM Market Outlook
9.3.4.1. Market Size & Forecast
9.3.4.1.1. By Value
9.3.4.2. Market Share & Forecast
9.3.4.2.1. By Component
9.3.4.2.2. By Vertical
9.3.4.2.3. By Organization Size
9.3.5. Australia Cloud ITSM Market Outlook
9.3.5.1. Market Size & Forecast
9.3.5.1.1. By Value
9.3.5.2. Market Share & Forecast
9.3.5.2.1. By Component
9.3.5.2.2. By Vertical
9.3.5.2.3. By Organization Size
10. Middle East and Africa Printing Ink Market Outlook
10.1. Market Size & Forecast
10.1.1. By Value
10.2. Market Share & Forecast
10.2.1. By Component
10.2.2. By Vertical
10.2.3. By Organization Size
10.2.4. By Organization Size
10.2.5. By Country (UAE; Saudi Arabia; South Africa and Rest of Middle East & Africa)
10.3. MEA: Country Analysis
10.3.1. South Africa Cloud ITSM Market Outlook
10.3.1.1. Market Size & Forecast
10.3.1.1.1. By Value
10.3.1.2. Market Share & Forecast
10.3.1.2.1. By Component
10.3.1.2.2. By Vertical
10.3.1.2.3. By Organization Size
10.3.2. Saudi Arabia Cloud ITSM Market Outlook
10.3.2.1. Market Size & Forecast
10.3.2.1.1. By Value
10.3.2.2. Market Share & Forecast
10.3.2.2.1. By Component
10.3.2.2.2. By Vertical
10.3.2.2.3. By Organization Size
10.3.3. UAE Cloud ITSM Market Outlook
10.3.3.1. Market Size & Forecast
10.3.3.1.1. By Value
10.3.3.2. Market Share & Forecast
10.3.3.2.1. By Component
10.3.3.2.2. By Vertical
10.3.3.2.3. By Organization Size
11. South America Cloud ITSM Market Outlook
11.1. Market Size & Forecast
11.1.1. By Value
11.2. Market Share & Forecast
11.2.1. By Component
11.2.2. By Vertical
11.2.3. By Organization Size
11.2.4. By Organization Size
11.2.5. By Country (Brazil; Argentina; Colombia; and Rest of South America)
11.3. South America: Country Analysis
11.3.1. Brazil Cloud ITSM Market Outlook
11.3.1.1. Market Size & Forecast
11.3.1.1.1. By Value
11.3.1.2. Market Share & Forecast
11.3.1.2.1. By Component
11.3.1.2.2. By Vertical
11.3.1.2.3. By Organization Size
11.3.2. Argentina Cloud ITSM Market Outlook
11.3.2.1. Market Size & Forecast
11.3.2.1.1. By Value
11.3.2.2. Market Share & Forecast
11.3.2.2.1. By Component
11.3.2.2.2. By Vertical
11.3.2.2.3. By Organization Size
11.3.3. Colombia Cloud ITSM Market Outlook
11.3.3.1. Market Size & Forecast
11.3.3.1.1. By Value
11.3.3.2. Market Share & Forecast
11.3.3.2.1. By Component
11.3.3.2.2. By Vertical
11.3.3.2.3. By Organization Size
12. Market Dynamics
12.1. Drivers
12.2. Challenges
13. Market Trends & Developments
14. Prising Analysis
15. Competitive Landscape
15.1. Competition Outlook
15.2. Company Profiles
15.2.1. ServiceNow
15.2.2. BMC Software
15.2.3. Cherwell Software
15.2.4. CA Technologies
15.2.5. HPE
15.2.6. IBM
15.2.7. Axios Systems
15.2.8. Ivanti
15.2.9. Citrix Systems
15.2.10. Hornbill
15.2.11. Microsoft
15.2.12. EasyVista
15.2.13. Micro Focus
15.2.14. Atlassian
15.2.15. Alemba
15.2.16. SysAid
15.2.17. Freshworks
15.2.18. LogMein
15.2.19. ManageEngine
15.2.20. Efecte
16. Strategic Recommendations
17. About Us and Disclaimer