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CRMアウトソーシングの世界市場 2023-2027
CRMアウトソーシング市場は、2022年から2027年にかけて254億米ドルの成長が予測され、予測期間中のCAGRは5.63%で加速すると予測されます。当レポートでは、CRMアウトソーシング市場の全体的な分析、市場規模と予測、動向、成長促進要因、課題、さらに約25のベンダーを網羅したベンダー分析などを掲載しています。
現在の市場シナリオ、最新動向と促進要因、全体的な市場環境に関する最新分析を提供しています。市場は、大規模な顧客管理のニーズの高まり、ネオソーシングの利用の増加、拡張性へのニーズの高まりによって牽引されています。
TechnavioのCRMアウトソーシング市場は以下のように区分される：
エンドユーザー別
- BFSI
- 通信・IT
- 小売
- ヘルスケア
- ディスクリート製造その他
アプリケーション別
- 大企業
- 中小企業
地域別
- 北米
- 欧州
- APAC
- 南米
- 中東・アフリカ
本調査では、ビッグデータと分析サービスの登場が、今後数年間のCRMアウトソーシング市場の成長を促進する主な要因の1つであると分析しています。また、ソーシャル・インタラクションに対する需要の高まりや、複数国にまたがる集中型アウトソーシング・モデルの台頭も、同市場の大きな需要につながると考えられます。
本レポートでは、CRMアウトソーシング市場について以下の分野をカバーしています：
- CRMアウトソーシング市場の規模
- CRMアウトソーシング市場予測
- CRMアウトソーシング市場の産業分析
本レポートでは、3i Infotech Ltd.、Accenture Plc、Alorica Inc.、Atos SE、Capgemini Service SAS、Cognizant Technology Solutions Corp、Concentrix、Dell Technologies Inc.、Digital Customer Care Co. BV、ExlService Holdings Inc.、Firstsource Solutions Ltd.、Genpact Ltd.、HCL Technologies Ltd.、Hinduja Global Solutions Ltd.、Infosys Ltd.、International Business Machines Corp.、StarTek Inc.、Tata Sons Pvt. Ltd.、Teleperformance SE、TTEC Holdings Inc.また、CRMアウトソーシング市場分析レポートには、市場成長に影響を与える今後の動向や課題に関する情報も含まれています。これは、企業が戦略を練り、来るべき成長機会をすべて活用するのに役立つものです。
本調査は、業界の主要参加者からのインプットを含め、一次情報と二次情報を客観的に組み合わせて実施しました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/crm-outsourcing-market-industry-analysis をご覧ください。
当出版社では、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数の情報源からのデータを調査、統合、要約する方法で、市場の詳細なイメージを提示しています。また、主要な業界インフルエンサーを特定することで、市場の様々な側面を提示しています。提示されるデータは包括的で信頼性が高く、一次および二次にわたる広範な調査の結果です。市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、質的・量的調査を用いた綿密なベンダー選定方法と分析を提供します。

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目次

• 1 Executive Summary
o 1.1 Market overview
o Exhibit 01: Executive Summary €“ Chart on Market Overview
o Exhibit 02: Executive Summary €“ Data Table on Market Overview
o Exhibit 03: Executive Summary €“ Chart on Global Market Characteristics
o Exhibit 04: Executive Summary €“ Chart on Market By Geographical Landscape
o Exhibit 05: Executive Summary €“ Chart on Market Segmentation by End-user
o Exhibit 06: Executive Summary €“ Chart on Market Segmentation by Application
o Exhibit 07: Executive Summary €“ Chart on Incremental Growth
o Exhibit 08: Executive Summary €“ Data Table on Incremental Growth
o Exhibit 09: Executive Summary €“ Chart on Vendor Market Positioning
• 2 Market Landscape
o 2.1 Market ecosystem
o Exhibit 10: Parent market
o Exhibit 11: Market Characteristics
• 3 Market Sizing
o 3.1 Market definition
o Exhibit 12: Offerings of vendors included in the market definition
o 3.2 Market segment analysis
o Exhibit 13: Market segments
o 3.3 Market size 2022
o 3.4 Market outlook: Forecast for 2022-2027
o Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
o Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
o Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
o Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• 4 Historic Market Size
o 4.1 Global CRM outsourcing market 2017 - 2021
o Exhibit 18: Historic Market Size €“ Data Table on global crm outsourcing market 2017 - 2021 ($ billion)
o 4.2 End-user Segment Analysis 2017 - 2021
o Exhibit 19: Historic Market Size €“ End-user Segment 2017 - 2021 ($ billion)
o 4.3 Application Segment Analysis 2017 - 2021
o Exhibit 20: Historic Market Size €“ Application Segment 2017 - 2021 ($ billion)
o 4.4 Geography Segment Analysis 2017 - 2021
o Exhibit 21: Historic Market Size €“ Geography Segment 2017 - 2021 ($ billion)
o 4.5 Country Segment Analysis 2017 - 2021
o Exhibit 22: Historic Market Size €“ Country Segment 2017 - 2021 ($ billion)
• 5 Five Forces Analysis
o 5.1 Five forces summary
o Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
o 5.2 Bargaining power of buyers
o Exhibit 24: Chart on Bargaining power of buyers €“ Impact of key factors 2022 and 2027
o 5.3 Bargaining power of suppliers
o Exhibit 25: Bargaining power of suppliers €“ Impact of key factors in 2022 and 2027
o 5.4 Threat of new entrants
o Exhibit 26: Threat of new entrants €“ Impact of key factors in 2022 and 2027
o 5.5 Threat of substitutes
o Exhibit 27: Threat of substitutes €“ Impact of key factors in 2022 and 2027
o 5.6 Threat of rivalry
o Exhibit 28: Threat of rivalry €“ Impact of key factors in 2022 and 2027
o 5.7 Market condition
o Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
• 6 Market Segmentation by End-user
o 6.1 Market segments
o Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
o Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
o 6.2 Comparison by End-user
o Exhibit 32: Chart on Comparison by End-user
o Exhibit 33: Data Table on Comparison by End-user
o 6.3 BFSI - Market size and forecast 2022-2027
o Exhibit 34: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
o Exhibit 35: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
o Exhibit 36: Chart on BFSI - Year-over-year growth 2022-2027 (%)
o Exhibit 37: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
o 6.4 Telecom and IT - Market size and forecast 2022-2027
o Exhibit 38: Chart on Telecom and IT - Market size and forecast 2022-2027 ($ billion)
o Exhibit 39: Data Table on Telecom and IT - Market size and forecast 2022-2027 ($ billion)
o Exhibit 40: Chart on Telecom and IT - Year-over-year growth 2022-2027 (%)
o Exhibit 41: Data Table on Telecom and IT - Year-over-year growth 2022-2027 (%)
o 6.5 Retail - Market size and forecast 2022-2027
o Exhibit 42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
o Exhibit 43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
o Exhibit 44: Chart on Retail - Year-over-year growth 2022-2027 (%)
o Exhibit 45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
o 6.6 Healthcare - Market size and forecast 2022-2027
o Exhibit 46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
o Exhibit 47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
o Exhibit 48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
o Exhibit 49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
o 6.7 Discrete manufacturing and others - Market size and forecast 2022-2027
o Exhibit 50: Chart on Discrete manufacturing and others - Market size and forecast 2022-2027 ($ billion)
o Exhibit 51: Data Table on Discrete manufacturing and others - Market size and forecast 2022-2027 ($ billion)
o Exhibit 52: Chart on Discrete manufacturing and others - Year-over-year growth 2022-2027 (%)
o Exhibit 53: Data Table on Discrete manufacturing and others - Year-over-year growth 2022-2027 (%)
o 6.8 Market opportunity by End-user
o Exhibit 54: Market opportunity by End-user ($ billion)
o Exhibit 55: Data Table on Market opportunity by End-user ($ billion)
• 7 Market Segmentation by Application
o 7.1 Market segments
o Exhibit 56: Chart on Application - Market share 2022-2027 (%)
o Exhibit 57: Data Table on Application - Market share 2022-2027 (%)
o 7.2 Comparison by Application
o Exhibit 58: Chart on Comparison by Application
o Exhibit 59: Data Table on Comparison by Application
o 7.3 Large enterprise - Market size and forecast 2022-2027
o Exhibit 60: Chart on Large enterprise - Market size and forecast 2022-2027 ($ billion)
o Exhibit 61: Data Table on Large enterprise - Market size and forecast 2022-2027 ($ billion)
o Exhibit 62: Chart on Large enterprise - Year-over-year growth 2022-2027 (%)
o Exhibit 63: Data Table on Large enterprise - Year-over-year growth 2022-2027 (%)
o 7.4 SMEs - Market size and forecast 2022-2027
o Exhibit 64: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
o Exhibit 65: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
o Exhibit 66: Chart on SMEs - Year-over-year growth 2022-2027 (%)
o Exhibit 67: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
o 7.5 Market opportunity by Application
o Exhibit 68: Market opportunity by Application ($ billion)
o Exhibit 69: Data Table on Market opportunity by Application ($ billion)
• 8 Customer Landscape
o 8.1 Customer landscape overview
o Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 9 Geographic Landscape
o 9.1 Geographic segmentation
o Exhibit 71: Chart on Market share By Geographical Landscape 2022-2027 (%)
o Exhibit 72: Data Table on Market share By Geographical Landscape 2022-2027 (%)
o 9.2 Geographic comparison
o Exhibit 73: Chart on Geographic comparison
o Exhibit 74: Data Table on Geographic comparison
o 9.3 North America - Market size and forecast 2022-2027
o Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%)
o Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%)
o 9.4 Europe - Market size and forecast 2022-2027
o Exhibit 79: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
o Exhibit 80: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
o Exhibit 81: Chart on Europe - Year-over-year growth 2022-2027 (%)
o Exhibit 82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
o 9.5 APAC - Market size and forecast 2022-2027
o Exhibit 83: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
o Exhibit 84: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
o Exhibit 85: Chart on APAC - Year-over-year growth 2022-2027 (%)
o Exhibit 86: Data Table on APAC - Year-over-year growth 2022-2027 (%)
o 9.6 South America - Market size and forecast 2022-2027
o Exhibit 87: Chart on South America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 88: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 89: Chart on South America - Year-over-year growth 2022-2027 (%)
o Exhibit 90: Data Table on South America - Year-over-year growth 2022-2027 (%)
o 9.7 Middle East and Africa - Market size and forecast 2022-2027
o Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
o Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
o Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o 9.8 US - Market size and forecast 2022-2027
o Exhibit 95: Chart on US - Market size and forecast 2022-2027 ($ billion)
o Exhibit 96: Data Table on US - Market size and forecast 2022-2027 ($ billion)
o Exhibit 97: Chart on US - Year-over-year growth 2022-2027 (%)
o Exhibit 98: Data Table on US - Year-over-year growth 2022-2027 (%)
o 9.9 UK - Market size and forecast 2022-2027
o Exhibit 99: Chart on UK - Market size and forecast 2022-2027 ($ billion)
o Exhibit 100: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
o Exhibit 101: Chart on UK - Year-over-year growth 2022-2027 (%)
o Exhibit 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
o 9.10 Australia - Market size and forecast 2022-2027
o Exhibit 103: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
o Exhibit 104: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
o Exhibit 105: Chart on Australia - Year-over-year growth 2022-2027 (%)
o Exhibit 106: Data Table on Australia - Year-over-year growth 2022-2027 (%)
o 9.11 Germany - Market size and forecast 2022-2027
o Exhibit 107: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
o Exhibit 108: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
o Exhibit 109: Chart on Germany - Year-over-year growth 2022-2027 (%)
o Exhibit 110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
o 9.12 Canada - Market size and forecast 2022-2027
o Exhibit 111: Chart on Canada - Market size and forecast 2022-2027 ($ billion)
o Exhibit 112: Data Table on Canada - Market size and forecast 2022-2027 ($ billion)
o Exhibit 113: Chart on Canada - Year-over-year growth 2022-2027 (%)
o Exhibit 114: Data Table on Canada - Year-over-year growth 2022-2027 (%)
o 9.13 Market opportunity By Geographical Landscape
o Exhibit 115: Market opportunity By Geographical Landscape ($ billion)
o Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ billion)
• 10 Drivers, Challenges, and Trends
o 10.1 Market drivers
o 10.2 Market challenges
o 10.3 Impact of drivers and challenges
o Exhibit 117: Impact of drivers and challenges in 2022 and 2027
o 10.4 Market trends
• 11 Vendor Landscape
o 11.1 Overview
o 11.2 Vendor landscape
o Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
o 11.3 Landscape disruption
o Exhibit 119: Overview on factors of disruption
o 11.4 Industry risks
o Exhibit 120: Impact of key risks on business
• 12 Vendor Analysis
o 12.1 Vendors covered
o Exhibit 121: Vendors covered
o 12.2 Market positioning of vendors
o Exhibit 122: Matrix on vendor position and classification
o 12.3 Accenture Plc
o Exhibit 123: Accenture Plc - Overview
o Exhibit 124: Accenture Plc - Business segments
o Exhibit 125: Accenture Plc - Key news
o Exhibit 126: Accenture Plc - Key offerings
o Exhibit 127: Accenture Plc - Segment focus
o 12.4 Alorica Inc.
o Exhibit 128: Alorica Inc. - Overview
o Exhibit 129: Alorica Inc. - Product / Service
o Exhibit 130: Alorica Inc. - Key offerings
o 12.5 Atos SE
o Exhibit 131: Atos SE - Overview
o Exhibit 132: Atos SE - Business segments
o Exhibit 133: Atos SE - Key news
o Exhibit 134: Atos SE - Key offerings
o Exhibit 135: Atos SE - Segment focus
o 12.6 Capgemini Service SAS
o Exhibit 136: Capgemini Service SAS - Overview
o Exhibit 137: Capgemini Service SAS - Business segments
o Exhibit 138: Capgemini Service SAS - Key news
o Exhibit 139: Capgemini Service SAS - Key offerings
o Exhibit 140: Capgemini Service SAS - Segment focus
o 12.7 Cognizant Technology Solutions Corp.
o Exhibit 141: Cognizant Technology Solutions Corp. - Overview
o Exhibit 142: Cognizant Technology Solutions Corp. - Business segments
o Exhibit 143: Cognizant Technology Solutions Corp. - Key news
o Exhibit 144: Cognizant Technology Solutions Corp. - Key offerings
o Exhibit 145: Cognizant Technology Solutions Corp. - Segment focus
o 12.8 Concentrix Corp.
o Exhibit 146: Concentrix Corp. - Overview
o Exhibit 147: Concentrix Corp. - Product / Service
o Exhibit 148: Concentrix Corp. - Key offerings
o 12.9 Dell Technologies Inc.
o Exhibit 149: Dell Technologies Inc. - Overview
o Exhibit 150: Dell Technologies Inc. - Business segments
o Exhibit 151: Dell Technologies Inc. - Key news
o Exhibit 152: Dell Technologies Inc. - Key offerings
o Exhibit 153: Dell Technologies Inc. - Segment focus
o 12.10 Digital Customer Care Co. BV
o Exhibit 154: Digital Customer Care Co. BV - Overview
o Exhibit 155: Digital Customer Care Co. BV - Product / Service
o Exhibit 156: Digital Customer Care Co. BV - Key offerings
o 12.11 ExlService Holdings Inc.
o Exhibit 157: ExlService Holdings Inc. - Overview
o Exhibit 158: ExlService Holdings Inc. - Business segments
o Exhibit 159: ExlService Holdings Inc. - Key news
o Exhibit 160: ExlService Holdings Inc. - Key offerings
o Exhibit 161: ExlService Holdings Inc. - Segment focus
o 12.12 Genpact Ltd.
o Exhibit 162: Genpact Ltd. - Overview
o Exhibit 163: Genpact Ltd. - Business segments
o Exhibit 164: Genpact Ltd. - Key news
o Exhibit 165: Genpact Ltd. - Key offerings
o Exhibit 166: Genpact Ltd. - Segment focus
o 12.13 HCL Technologies Ltd.
o Exhibit 167: HCL Technologies Ltd. - Overview
o Exhibit 168: HCL Technologies Ltd. - Business segments
o Exhibit 169: HCL Technologies Ltd. - Key news
o Exhibit 170: HCL Technologies Ltd. - Key offerings
o Exhibit 171: HCL Technologies Ltd. - Segment focus
o 12.14 Hinduja Global Solutions Ltd.
o Exhibit 172: Hinduja Global Solutions Ltd. - Overview
o Exhibit 173: Hinduja Global Solutions Ltd. - Product / Service
o Exhibit 174: Hinduja Global Solutions Ltd. - Key offerings
o 12.15 Infosys Ltd.
o Exhibit 175: Infosys Ltd. - Overview
o Exhibit 176: Infosys Ltd. - Business segments
o Exhibit 177: Infosys Ltd. - Key news
o Exhibit 178: Infosys Ltd. - Key offerings
o Exhibit 179: Infosys Ltd. - Segment focus
o 12.16 International Business Machines Corp.
o Exhibit 180: International Business Machines Corp. - Overview
o Exhibit 181: International Business Machines Corp. - Business segments
o Exhibit 182: International Business Machines Corp. - Key news
o Exhibit 183: International Business Machines Corp. - Key offerings
o Exhibit 184: International Business Machines Corp. - Segment focus
o 12.17 Tata Sons Pvt. Ltd.
o Exhibit 185: Tata Sons Pvt. Ltd. - Overview
o Exhibit 186: Tata Sons Pvt. Ltd. - Business segments
o Exhibit 187: Tata Sons Pvt. Ltd. - Key offerings
o Exhibit 188: Tata Sons Pvt. Ltd. - Segment focus
• 13 Appendix
o 13.1 Scope of the report
o 13.2 Inclusions and exclusions checklist
o Exhibit 189: Inclusions checklist
o Exhibit 190: Exclusions checklist
o 13.3 Currency conversion rates for US$
o Exhibit 191: Currency conversion rates for US$
o 13.4 Research methodology
o Exhibit 192: Research methodology
o Exhibit 193: Validation techniques employed for market sizing
o Exhibit 194: Information sources
o 13.5 List of abbreviations
o Exhibit 195: List of abbreviations
o Engineering and Research and Development Services


Exhibits:
Exhibits1: Executive Summary €“ Chart on Market Overview
Exhibits2: Executive Summary €“ Data Table on Market Overview
Exhibits3: Executive Summary €“ Chart on Global Market Characteristics
Exhibits4: Executive Summary €“ Chart on Market By Geographical Landscape
Exhibits5: Executive Summary €“ Chart on Market Segmentation by End-user
Exhibits6: Executive Summary €“ Chart on Market Segmentation by Application
Exhibits7: Executive Summary €“ Chart on Incremental Growth
Exhibits8: Executive Summary €“ Data Table on Incremental Growth
Exhibits9: Executive Summary €“ Chart on Vendor Market Positioning
Exhibits10: Parent market
Exhibits11: Market Characteristics
Exhibits12: Offerings of vendors included in the market definition
Exhibits13: Market segments
Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits18: Historic Market Size €“ Data Table on global crm outsourcing market 2017 - 2021 ($ billion)
Exhibits19: Historic Market Size €“ End-user Segment 2017 - 2021 ($ billion)
Exhibits20: Historic Market Size €“ Application Segment 2017 - 2021 ($ billion)
Exhibits21: Historic Market Size €“ Geography Segment 2017 - 2021 ($ billion)
Exhibits22: Historic Market Size €“ Country Segment 2017 - 2021 ($ billion)
Exhibits23: Five forces analysis - Comparison between 2022 and 2027
Exhibits24: Chart on Bargaining power of buyers €“ Impact of key factors 2022 and 2027
Exhibits25: Bargaining power of suppliers €“ Impact of key factors in 2022 and 2027
Exhibits26: Threat of new entrants €“ Impact of key factors in 2022 and 2027
Exhibits27: Threat of substitutes €“ Impact of key factors in 2022 and 2027
Exhibits28: Threat of rivalry €“ Impact of key factors in 2022 and 2027
Exhibits29: Chart on Market condition - Five forces 2022 and 2027
Exhibits30: Chart on End-user - Market share 2022-2027 (%)
Exhibits31: Data Table on End-user - Market share 2022-2027 (%)
Exhibits32: Chart on Comparison by End-user
Exhibits33: Data Table on Comparison by End-user
Exhibits34: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
Exhibits35: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
Exhibits36: Chart on BFSI - Year-over-year growth 2022-2027 (%)
Exhibits37: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
Exhibits38: Chart on Telecom and IT - Market size and forecast 2022-2027 ($ billion)
Exhibits39: Data Table on Telecom and IT - Market size and forecast 2022-2027 ($ billion)
Exhibits40: Chart on Telecom and IT - Year-over-year growth 2022-2027 (%)
Exhibits41: Data Table on Telecom and IT - Year-over-year growth 2022-2027 (%)
Exhibits42: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
Exhibits43: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
Exhibits44: Chart on Retail - Year-over-year growth 2022-2027 (%)
Exhibits45: Data Table on Retail - Year-over-year growth 2022-2027 (%)
Exhibits46: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibits47: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibits48: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
Exhibits49: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
Exhibits50: Chart on Discrete manufacturing and others - Market size and forecast 2022-2027 ($ billion)
Exhibits51: Data Table on Discrete manufacturing and others - Market size and forecast 2022-2027 ($ billion)
Exhibits52: Chart on Discrete manufacturing and others - Year-over-year growth 2022-2027 (%)
Exhibits53: Data Table on Discrete manufacturing and others - Year-over-year growth 2022-2027 (%)
Exhibits54: Market opportunity by End-user ($ billion)
Exhibits55: Data Table on Market opportunity by End-user ($ billion)
Exhibits56: Chart on Application - Market share 2022-2027 (%)
Exhibits57: Data Table on Application - Market share 2022-2027 (%)
Exhibits58: Chart on Comparison by Application
Exhibits59: Data Table on Comparison by Application
Exhibits60: Chart on Large enterprise - Market size and forecast 2022-2027 ($ billion)
Exhibits61: Data Table on Large enterprise - Market size and forecast 2022-2027 ($ billion)
Exhibits62: Chart on Large enterprise - Year-over-year growth 2022-2027 (%)
Exhibits63: Data Table on Large enterprise - Year-over-year growth 2022-2027 (%)
Exhibits64: Chart on SMEs - Market size and forecast 2022-2027 ($ billion)
Exhibits65: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion)
Exhibits66: Chart on SMEs - Year-over-year growth 2022-2027 (%)
Exhibits67: Data Table on SMEs - Year-over-year growth 2022-2027 (%)
Exhibits68: Market opportunity by Application ($ billion)
Exhibits69: Data Table on Market opportunity by Application ($ billion)
Exhibits70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits71: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibits72: Data Table on Market share By Geographical Landscape 2022-2027 (%)
Exhibits73: Chart on Geographic comparison
Exhibits74: Data Table on Geographic comparison
Exhibits75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits77: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibits78: Data Table on North America - Year-over-year growth 2022-2027 (%)
Exhibits79: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits80: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits81: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibits82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
Exhibits83: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits84: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits85: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibits86: Data Table on APAC - Year-over-year growth 2022-2027 (%)
Exhibits87: Chart on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits88: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits89: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibits90: Data Table on South America - Year-over-year growth 2022-2027 (%)
Exhibits91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits95: Chart on US - Market size and forecast 2022-2027 ($ billion)
Exhibits96: Data Table on US - Market size and forecast 2022-2027 ($ billion)
Exhibits97: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibits98: Data Table on US - Year-over-year growth 2022-2027 (%)
Exhibits99: Chart on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits100: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits101: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibits102: Data Table on UK - Year-over-year growth 2022-2027 (%)
Exhibits103: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibits104: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibits105: Chart on Australia - Year-over-year growth 2022-2027 (%)
Exhibits106: Data Table on Australia - Year-over-year growth 2022-2027 (%)
Exhibits107: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits108: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits109: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibits110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
Exhibits111: Chart on Canada - Market size and forecast 2022-2027 ($ billion)
Exhibits112: Data Table on Canada - Market size and forecast 2022-2027 ($ billion)
Exhibits113: Chart on Canada - Year-over-year growth 2022-2027 (%)
Exhibits114: Data Table on Canada - Year-over-year growth 2022-2027 (%)
Exhibits115: Market opportunity By Geographical Landscape ($ billion)
Exhibits116: Data Tables on Market opportunity By Geographical Landscape ($ billion)
Exhibits117: Impact of drivers and challenges in 2022 and 2027
Exhibits118: Overview on Criticality of inputs and Factors of differentiation
Exhibits119: Overview on factors of disruption
Exhibits120: Impact of key risks on business
Exhibits121: Vendors covered
Exhibits122: Matrix on vendor position and classification
Exhibits123: Accenture Plc - Overview
Exhibits124: Accenture Plc - Business segments
Exhibits125: Accenture Plc - Key news
Exhibits126: Accenture Plc - Key offerings
Exhibits127: Accenture Plc - Segment focus
Exhibits128: Alorica Inc. - Overview
Exhibits129: Alorica Inc. - Product / Service
Exhibits130: Alorica Inc. - Key offerings
Exhibits131: Atos SE - Overview
Exhibits132: Atos SE - Business segments
Exhibits133: Atos SE - Key news
Exhibits134: Atos SE - Key offerings
Exhibits135: Atos SE - Segment focus
Exhibits136: Capgemini Service SAS - Overview
Exhibits137: Capgemini Service SAS - Business segments
Exhibits138: Capgemini Service SAS - Key news
Exhibits139: Capgemini Service SAS - Key offerings
Exhibits140: Capgemini Service SAS - Segment focus
Exhibits141: Cognizant Technology Solutions Corp. - Overview
Exhibits142: Cognizant Technology Solutions Corp. - Business segments
Exhibits143: Cognizant Technology Solutions Corp. - Key news
Exhibits144: Cognizant Technology Solutions Corp. - Key offerings
Exhibits145: Cognizant Technology Solutions Corp. - Segment focus
Exhibits146: Concentrix Corp. - Overview
Exhibits147: Concentrix Corp. - Product / Service
Exhibits148: Concentrix Corp. - Key offerings
Exhibits149: Dell Technologies Inc. - Overview
Exhibits150: Dell Technologies Inc. - Business segments
Exhibits151: Dell Technologies Inc. - Key news
Exhibits152: Dell Technologies Inc. - Key offerings
Exhibits153: Dell Technologies Inc. - Segment focus
Exhibits154: Digital Customer Care Co. BV - Overview
Exhibits155: Digital Customer Care Co. BV - Product / Service
Exhibits156: Digital Customer Care Co. BV - Key offerings
Exhibits157: ExlService Holdings Inc. - Overview
Exhibits158: ExlService Holdings Inc. - Business segments
Exhibits159: ExlService Holdings Inc. - Key news
Exhibits160: ExlService Holdings Inc. - Key offerings
Exhibits161: ExlService Holdings Inc. - Segment focus
Exhibits162: Genpact Ltd. - Overview
Exhibits163: Genpact Ltd. - Business segments
Exhibits164: Genpact Ltd. - Key news
Exhibits165: Genpact Ltd. - Key offerings
Exhibits166: Genpact Ltd. - Segment focus
Exhibits167: HCL Technologies Ltd. - Overview
Exhibits168: HCL Technologies Ltd. - Business segments
Exhibits169: HCL Technologies Ltd. - Key news
Exhibits170: HCL Technologies Ltd. - Key offerings
Exhibits171: HCL Technologies Ltd. - Segment focus
Exhibits172: Hinduja Global Solutions Ltd. - Overview
Exhibits173: Hinduja Global Solutions Ltd. - Product / Service
Exhibits174: Hinduja Global Solutions Ltd. - Key offerings
Exhibits175: Infosys Ltd. - Overview
Exhibits176: Infosys Ltd. - Business segments
Exhibits177: Infosys Ltd. - Key news
Exhibits178: Infosys Ltd. - Key offerings
Exhibits179: Infosys Ltd. - Segment focus
Exhibits180: International Business Machines Corp. - Overview
Exhibits181: International Business Machines Corp. - Business segments
Exhibits182: International Business Machines Corp. - Key news
Exhibits183: International Business Machines Corp. - Key offerings
Exhibits184: International Business Machines Corp. - Segment focus
Exhibits185: Tata Sons Pvt. Ltd. - Overview
Exhibits186: Tata Sons Pvt. Ltd. - Business segments
Exhibits187: Tata Sons Pvt. Ltd. - Key offerings
Exhibits188: Tata Sons Pvt. Ltd. - Segment focus
Exhibits189: Inclusions checklist
Exhibits190: Exclusions checklist
Exhibits191: Currency conversion rates for US$
Exhibits192: Research methodology
Exhibits193: Validation techniques employed for market sizing
Exhibits194: Information sources
Exhibits195: List of abbreviations