テクニカルサポート・アウトソーシングの世界市場 2023-2027Global Technical Support Outsourcing Market 2023-2027 テクニカルサポートアウトソーシングの世界市場 2023-2027 世界のテクニカルサポートアウトソーシング市場は、2022年から2027年にかけて141億9000万米ドルの成長が予測され、予測期間中のCAGRは7.13%で加速する... もっと見る
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サマリーテクニカルサポートアウトソーシングの世界市場 2023-2027世界のテクニカルサポートアウトソーシング市場は、2022年から2027年にかけて141億9000万米ドルの成長が予測され、予測期間中のCAGRは7.13%で加速すると予測されています。当レポートでは、テクニカルサポートアウトソーシングの世界市場について、市場規模や予測、動向、成長促進要因、課題などの全体的な分析に加え、約25のベンダーを網羅したベンダー分析も掲載しています。 現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場を牽引しているのは、効率性向上のための費用対効果の高いソリューションに対するニーズの高まり、企業がコアコンピタンスに集中する必要性、テクニカルサポートを提供するベンダーの専門性などです。 Technavioの世界のテクニカルサポートアウトソーシング市場は以下のように区分される: タイプ別 - ヘルプデスク - コールセンター ビジネス別 - 大企業 - 中小企業 地域別 - APAC - 南米 - 欧州 - 北米 - 中東・アフリカ 本調査では、チャットボットの出現が、今後数年間の世界のテクニカルサポートアウトソーシング市場の成長を促進する主要な理由の1つであると特定している。また、顧客体験を向上させるための分析とaiの組み込みの使用は、市場のかなりの需要につながる。 この調査レポートは、テクニカルサポートアウトソーシングの世界市場について調査・分析したものです: - テクニカルサポートアウトソーシングの世界市場規模 - テクニカルサポートアウトソーシングの世界市場予測 - テクニカルサポートアウトソーシングの世界市場分析 本レポートでは、世界のテクニカルサポートアウトソーシング市場の主要ベンダー(Aress Software and Education Technologies P Ltd、Computer Generated Solutions Inc、CSS Corp、Essentiel Outsourcing S.L.、Flatworld Solutions Pvt.L.、Flatworld Solutions Pvt.L.、Flatworld Solutions Pvt.L.、Flatworld Solutions Pvt.L.)について詳細に分析しています、Flatworld Solutions Pvt. Ltd.、Genpact Ltd.、Global response Corp.、HCL Technologies Ltd.、IBN Technologies Ltd.、Infosys Ltd.、International Business Machines Corp.、Invensis Technologies Pvt Ltd.、ISPL Support Services、Qcom Outsourcing Ltd.、StarTek Inc.、Suma Soft Pvt. Ltd.、Tata Consultancy Services Ltd.、Telegenisys Inc.、Wipro Ltd.、Worldwide Call Centers Inc.また、世界のテクニカルサポートアウトソーシング市場分析レポートには、市場成長に影響を与える今後の動向や課題に関する情報も含まれています。これは、企業が戦略を練り、来るべき成長機会をすべて活用するのに役立つものです。 本調査は、業界の主要参加者からのインプットを含め、一次情報と二次情報を客観的に組み合わせて実施しました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/technical-support-outsourcing-market-industry-analysis をご覧ください。 当出版社では、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数の情報源からのデータを調査、統合、要約する方法で、市場の詳細なイメージを提示しています。また、主要な業界インフルエンサーを特定することで、市場の様々な側面を提示しています。提示されるデータは包括的で信頼性が高く、一次および二次にわたる広範な調査の結果です。市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、質的・量的調査を用いた綿密なベンダー選定方法と分析を提供します。 目次• 1 Executive Summaryo 1.1 Market overview o Exhibit 01: Executive Summary - Chart on Market Overview o Exhibit 02: Executive Summary - Data Table on Market Overview o Exhibit 03: Executive Summary - Chart on Global Market Characteristics o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape o Exhibit 05: Executive Summary - Chart on Market Segmentation by Type o Exhibit 06: Executive Summary - Chart on Market Segmentation by Business Segment o Exhibit 07: Executive Summary - Chart on Incremental Growth o Exhibit 08: Executive Summary - Data Table on Incremental Growth o Exhibit 09: Executive Summary - Chart on Vendor Market Positioning • 2 Market Landscape o 2.1 Market ecosystem o Exhibit 10: Parent market o Exhibit 11: Market Characteristics • 3 Market Sizing o 3.1 Market definition o Exhibit 12: Offerings of vendors included in the market definition o 3.2 Market segment analysis o Exhibit 13: Market segments o 3.3 Market size 2022 o 3.4 Market outlook: Forecast for 2022-2027 o Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion) o Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion) o Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%) o Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%) • 4 Historic Market Size o 4.1 Global technical support outsourcing market 2017 - 2021 o Exhibit 18: Historic Market Size - Data Table on global technical support outsourcing market 2017 - 2021 ($ million) o 4.2 Type Segment Analysis 2017 - 2021 o Exhibit 19: Historic Market Size - Type Segment 2017 - 2021 ($ million) o 4.3 Business segment Segment Analysis 2017 - 2021 o Exhibit 20: Historic Market Size - Business segment Segment 2017 - 2021 ($ million) o 4.4 Geography Segment Analysis 2017 - 2021 o Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million) o 4.5 Country Segment Analysis 2017 - 2021 o Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million) • 5 Five Forces Analysis o 5.1 Five forces summary o Exhibit 23: Five forces analysis - Comparison between 2022 and 2027 o 5.2 Bargaining power of buyers o Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027 o 5.3 Bargaining power of suppliers o Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027 o 5.4 Threat of new entrants o Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027 o 5.5 Threat of substitutes o Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027 o 5.6 Threat of rivalry o Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027 o 5.7 Market condition o Exhibit 29: Chart on Market condition - Five forces 2022 and 2027 • 6 Market Segmentation by Type o 6.1 Market segments o Exhibit 30: Chart on Type - Market share 2022-2027 (%) o Exhibit 31: Data Table on Type - Market share 2022-2027 (%) o 6.2 Comparison by Type o Exhibit 32: Chart on Comparison by Type o Exhibit 33: Data Table on Comparison by Type o 6.3 Help desk - Market size and forecast 2022-2027 o Exhibit 34: Chart on Help desk - Market size and forecast 2022-2027 ($ billion) o Exhibit 35: Data Table on Help desk - Market size and forecast 2022-2027 ($ billion) o Exhibit 36: Chart on Help desk - Year-over-year growth 2022-2027 (%) o Exhibit 37: Data Table on Help desk - Year-over-year growth 2022-2027 (%) o 6.4 Call center - Market size and forecast 2022-2027 o Exhibit 38: Chart on Call center - Market size and forecast 2022-2027 ($ billion) o Exhibit 39: Data Table on Call center - Market size and forecast 2022-2027 ($ billion) o Exhibit 40: Chart on Call center - Year-over-year growth 2022-2027 (%) o Exhibit 41: Data Table on Call center - Year-over-year growth 2022-2027 (%) o 6.5 Market opportunity by Type o Exhibit 42: Market opportunity by Type ($ billion) o Exhibit 43: Data Table on Market opportunity by Type ($ billion) • 7 Market Segmentation by Business Segment o 7.1 Market segments o Exhibit 44: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%) o Exhibit 45: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%) o 7.2 Comparison by Market Segmentation by Business Segment o Exhibit 46: Chart on Comparison by Market Segmentation by Business Segment o Exhibit 47: Data Table on Comparison by Market Segmentation by Business Segment o 7.3 Large enterprises - Market size and forecast 2022-2027 o Exhibit 48: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion) o Exhibit 49: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion) o Exhibit 50: Chart on Large enterprises - Year-over-year growth 2022-2027 (%) o Exhibit 51: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%) o 7.4 SMEs - Market size and forecast 2022-2027 o Exhibit 52: Chart on SMEs - Market size and forecast 2022-2027 ($ billion) o Exhibit 53: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion) o Exhibit 54: Chart on SMEs - Year-over-year growth 2022-2027 (%) o Exhibit 55: Data Table on SMEs - Year-over-year growth 2022-2027 (%) o 7.5 Market opportunity by Market Segmentation by Business Segment o Exhibit 56: Market opportunity by Market Segmentation by Business Segment ($ billion) o Exhibit 57: Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion) • 8 Customer Landscape o 8.1 Customer landscape overview o Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria • 9 Geographic Landscape o 9.1 Geographic segmentation o Exhibit 59: Chart on Market share By Geographical Landscape 2022-2027 (%) o Exhibit 60: Data Table on Market share By Geographical Landscape 2022-2027 (%) o 9.2 Geographic comparison o Exhibit 61: Chart on Geographic comparison o Exhibit 62: Data Table on Geographic comparison o 9.3 APAC - Market size and forecast 2022-2027 o Exhibit 63: Chart on APAC - Market size and forecast 2022-2027 ($ billion) o Exhibit 64: Data Table on APAC - Market size and forecast 2022-2027 ($ billion) o Exhibit 65: Chart on APAC - Year-over-year growth 2022-2027 (%) o Exhibit 66: Data Table on APAC - Year-over-year growth 2022-2027 (%) o 9.4 South America - Market size and forecast 2022-2027 o Exhibit 67: Chart on South America - Market size and forecast 2022-2027 ($ billion) o Exhibit 68: Data Table on South America - Market size and forecast 2022-2027 ($ billion) o Exhibit 69: Chart on South America - Year-over-year growth 2022-2027 (%) o Exhibit 70: Data Table on South America - Year-over-year growth 2022-2027 (%) o 9.5 Europe - Market size and forecast 2022-2027 o Exhibit 71: Chart on Europe - Market size and forecast 2022-2027 ($ billion) o Exhibit 72: Data Table on Europe - Market size and forecast 2022-2027 ($ billion) o Exhibit 73: Chart on Europe - Year-over-year growth 2022-2027 (%) o Exhibit 74: Data Table on Europe - Year-over-year growth 2022-2027 (%) o 9.6 North America - Market size and forecast 2022-2027 o Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ billion) o Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ billion) o Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%) o Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%) o 9.7 Middle East and Africa - Market size and forecast 2022-2027 o Exhibit 79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion) o Exhibit 80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion) o Exhibit 81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%) o Exhibit 82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%) o 9.8 China - Market size and forecast 2022-2027 o Exhibit 83: Chart on China - Market size and forecast 2022-2027 ($ billion) o Exhibit 84: Data Table on China - Market size and forecast 2022-2027 ($ billion) o Exhibit 85: Chart on China - Year-over-year growth 2022-2027 (%) o Exhibit 86: Data Table on China - Year-over-year growth 2022-2027 (%) o 9.9 Brazil - Market size and forecast 2022-2027 o Exhibit 87: Chart on Brazil - Market size and forecast 2022-2027 ($ billion) o Exhibit 88: Data Table on Brazil - Market size and forecast 2022-2027 ($ billion) o Exhibit 89: Chart on Brazil - Year-over-year growth 2022-2027 (%) o Exhibit 90: Data Table on Brazil - Year-over-year growth 2022-2027 (%) o 9.10 India - Market size and forecast 2022-2027 o Exhibit 91: Chart on India - Market size and forecast 2022-2027 ($ billion) o Exhibit 92: Data Table on India - Market size and forecast 2022-2027 ($ billion) o Exhibit 93: Chart on India - Year-over-year growth 2022-2027 (%) o Exhibit 94: Data Table on India - Year-over-year growth 2022-2027 (%) o 9.11 Germany - Market size and forecast 2022-2027 o Exhibit 95: Chart on Germany - Market size and forecast 2022-2027 ($ billion) o Exhibit 96: Data Table on Germany - Market size and forecast 2022-2027 ($ billion) o Exhibit 97: Chart on Germany - Year-over-year growth 2022-2027 (%) o Exhibit 98: Data Table on Germany - Year-over-year growth 2022-2027 (%) o 9.12 Argentina - Market size and forecast 2022-2027 o Exhibit 99: Chart on Argentina - Market size and forecast 2022-2027 ($ billion) o Exhibit 100: Data Table on Argentina - Market size and forecast 2022-2027 ($ billion) o Exhibit 101: Chart on Argentina - Year-over-year growth 2022-2027 (%) o Exhibit 102: Data Table on Argentina - Year-over-year growth 2022-2027 (%) o 9.13 Market opportunity By Geographical Landscape o Exhibit 103: Market opportunity By Geographical Landscape ($ billion) o Exhibit 104: Data Tables on Market opportunity By Geographical Landscape ($ billion) • 10 Drivers, Challenges, and Trends o 10.1 Market drivers o 10.2 Market challenges o 10.3 Impact of drivers and challenges o Exhibit 105: Impact of drivers and challenges in 2022 and 2027 o 10.4 Market trends • 11 Vendor Landscape o 11.1 Overview o 11.2 Vendor landscape o Exhibit 106: Overview on Criticality of inputs and Factors of differentiation o 11.3 Landscape disruption o Exhibit 107: Overview on factors of disruption o 11.4 Industry risks o Exhibit 108: Impact of key risks on business • 12 Vendor Analysis o 12.1 Vendors covered o Exhibit 109: Vendors covered o 12.2 Market positioning of vendors o Exhibit 110: Matrix on vendor position and classification o 12.3 Aress Software and Education Technologies P Ltd. o Exhibit 111: Aress Software and Education Technologies P Ltd. - Overview o Exhibit 112: Aress Software and Education Technologies P Ltd. - Product / Service o Exhibit 113: Aress Software and Education Technologies P Ltd. - Key offerings o 12.4 Computer Generated Solutions Inc. o Exhibit 114: Computer Generated Solutions Inc. - Overview o Exhibit 115: Computer Generated Solutions Inc. - Product / Service o Exhibit 116: Computer Generated Solutions Inc. - Key offerings o 12.5 CSS Corp. o Exhibit 117: CSS Corp. - Overview o Exhibit 118: CSS Corp. - Product / Service o Exhibit 119: CSS Corp. - Key offerings o 12.6 Essentiel Outsourcing S.L. o Exhibit 120: Essentiel Outsourcing S.L. - Overview o Exhibit 121: Essentiel Outsourcing S.L. - Product / Service o Exhibit 122: Essentiel Outsourcing S.L. - Key offerings o 12.7 Flatworld Solutions Pvt. Ltd. o Exhibit 123: Flatworld Solutions Pvt. Ltd. - Overview o Exhibit 124: Flatworld Solutions Pvt. Ltd. - Product / Service o Exhibit 125: Flatworld Solutions Pvt. Ltd. - Key offerings o 12.8 Genpact Ltd. o Exhibit 126: Genpact Ltd. - Overview o Exhibit 127: Genpact Ltd. - Business segments o Exhibit 128: Genpact Ltd. - Key news o Exhibit 129: Genpact Ltd. - Key offerings o Exhibit 130: Genpact Ltd. - Segment focus o 12.9 Global response Corp. o Exhibit 131: Global response Corp. - Overview o Exhibit 132: Global response Corp. - Product / Service o Exhibit 133: Global response Corp. - Key offerings o 12.10 HCL Technologies Ltd. o Exhibit 134: HCL Technologies Ltd. - Overview o Exhibit 135: HCL Technologies Ltd. - Business segments o Exhibit 136: HCL Technologies Ltd. - Key news o Exhibit 137: HCL Technologies Ltd. - Key offerings o Exhibit 138: HCL Technologies Ltd. - Segment focus o 12.11 IBN Technologies Ltd. o Exhibit 139: IBN Technologies Ltd. - Overview o Exhibit 140: IBN Technologies Ltd. - Product / Service o Exhibit 141: IBN Technologies Ltd. - Key offerings o 12.12 Infosys Ltd. o Exhibit 142: Infosys Ltd. - Overview o Exhibit 143: Infosys Ltd. - Business segments o Exhibit 144: Infosys Ltd. - Key news o Exhibit 145: Infosys Ltd. - Key offerings o Exhibit 146: Infosys Ltd. - Segment focus o 12.13 International Business Machines Corp. o Exhibit 147: International Business Machines Corp. - Overview o Exhibit 148: International Business Machines Corp. - Business segments o Exhibit 149: International Business Machines Corp. - Key news o Exhibit 150: International Business Machines Corp. - Key offerings o Exhibit 151: International Business Machines Corp. - Segment focus o 12.14 Invensis Technologies Pvt Ltd. o Exhibit 152: Invensis Technologies Pvt Ltd. - Overview o Exhibit 153: Invensis Technologies Pvt Ltd. - Product / Service o Exhibit 154: Invensis Technologies Pvt Ltd. - Key offerings o 12.15 ISPL Support Services o Exhibit 155: ISPL Support Services - Overview o Exhibit 156: ISPL Support Services - Product / Service o Exhibit 157: ISPL Support Services - Key offerings o 12.16 Qcom Outsourcing Ltd. o Exhibit 158: Qcom Outsourcing Ltd. - Overview o Exhibit 159: Qcom Outsourcing Ltd. - Product / Service o Exhibit 160: Qcom Outsourcing Ltd. - Key offerings o 12.17 Suma Soft Pvt. Ltd. o Exhibit 161: Suma Soft Pvt. Ltd. - Overview o Exhibit 162: Suma Soft Pvt. Ltd. - Product / Service o Exhibit 163: Suma Soft Pvt. Ltd. - Key offerings • 13 Appendix o 13.1 Scope of the report o 13.2 Inclusions and exclusions checklist o Exhibit 164: Inclusions checklist o Exhibit 165: Exclusions checklist o 13.3 Currency conversion rates for US$ o Exhibit 166: Currency conversion rates for US$ o 13.4 Research methodology o Exhibit 167: Research methodology o Exhibit 168: Validation techniques employed for market sizing o Exhibit 169: Information sources o 13.5 List of abbreviations o Exhibit 170: List of abbreviation Exhibits: Exhibits1: Executive Summary - Chart on Market Overview Exhibits2: Executive Summary - Data Table on Market Overview Exhibits3: Executive Summary - Chart on Global Market Characteristics Exhibits4: Executive Summary - Chart on Market By Geographical Landscape Exhibits5: Executive Summary - Chart on Market Segmentation by Type Exhibits6: Executive Summary - Chart on Market Segmentation by Business Segment Exhibits7: Executive Summary - Chart on Incremental Growth Exhibits8: Executive Summary - Data Table on Incremental Growth Exhibits9: Executive Summary - Chart on Vendor Market Positioning Exhibits10: Parent market Exhibits11: Market Characteristics Exhibits12: Offerings of vendors included in the market definition Exhibits13: Market segments Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion) Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion) Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%) Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%) Exhibits18: Historic Market Size - Data Table on global technical support outsourcing market 2017 - 2021 ($ million) Exhibits19: Historic Market Size - Type Segment 2017 - 2021 ($ million) Exhibits20: Historic Market Size - Business segment Segment 2017 - 2021 ($ million) Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million) Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million) Exhibits23: Five forces analysis - Comparison between 2022 and 2027 Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027 Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027 Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027 Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027 Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027 Exhibits29: Chart on Market condition - Five forces 2022 and 2027 Exhibits30: Chart on Type - Market share 2022-2027 (%) Exhibits31: Data Table on Type - Market share 2022-2027 (%) Exhibits32: Chart on Comparison by Type Exhibits33: Data Table on Comparison by Type Exhibits34: Chart on Help desk - Market size and forecast 2022-2027 ($ billion) Exhibits35: Data Table on Help desk - Market size and forecast 2022-2027 ($ billion) Exhibits36: Chart on Help desk - Year-over-year growth 2022-2027 (%) Exhibits37: Data Table on Help desk - Year-over-year growth 2022-2027 (%) Exhibits38: Chart on Call center - Market size and forecast 2022-2027 ($ billion) Exhibits39: Data Table on Call center - Market size and forecast 2022-2027 ($ billion) Exhibits40: Chart on Call center - Year-over-year growth 2022-2027 (%) Exhibits41: Data Table on Call center - Year-over-year growth 2022-2027 (%) Exhibits42: Market opportunity by Type ($ billion) Exhibits43: Data Table on Market opportunity by Type ($ billion) Exhibits44: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%) Exhibits45: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%) Exhibits46: Chart on Comparison by Market Segmentation by Business Segment Exhibits47: Data Table on Comparison by Market Segmentation by Business Segment Exhibits48: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion) Exhibits49: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion) Exhibits50: Chart on Large enterprises - Year-over-year growth 2022-2027 (%) Exhibits51: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%) Exhibits52: Chart on SMEs - Market size and forecast 2022-2027 ($ billion) Exhibits53: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion) Exhibits54: Chart on SMEs - Year-over-year growth 2022-2027 (%) Exhibits55: Data Table on SMEs - Year-over-year growth 2022-2027 (%) Exhibits56: Market opportunity by Market Segmentation by Business Segment ($ billion) Exhibits57: Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion) Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria Exhibits59: Chart on Market share By Geographical Landscape 2022-2027 (%) Exhibits60: Data Table on Market share By Geographical Landscape 2022-2027 (%) Exhibits61: Chart on Geographic comparison Exhibits62: Data Table on Geographic comparison Exhibits63: Chart on APAC - Market size and forecast 2022-2027 ($ billion) Exhibits64: Data Table on APAC - Market size and forecast 2022-2027 ($ billion) Exhibits65: Chart on APAC - Year-over-year growth 2022-2027 (%) Exhibits66: Data Table on APAC - Year-over-year growth 2022-2027 (%) Exhibits67: Chart on South America - Market size and forecast 2022-2027 ($ billion) Exhibits68: Data Table on South America - Market size and forecast 2022-2027 ($ billion) Exhibits69: Chart on South America - Year-over-year growth 2022-2027 (%) Exhibits70: Data Table on South America - Year-over-year growth 2022-2027 (%) Exhibits71: Chart on Europe - Market size and forecast 2022-2027 ($ billion) Exhibits72: Data Table on Europe - Market size and forecast 2022-2027 ($ billion) Exhibits73: Chart on Europe - Year-over-year growth 2022-2027 (%) Exhibits74: Data Table on Europe - Year-over-year growth 2022-2027 (%) Exhibits75: Chart on North America - Market size and forecast 2022-2027 ($ billion) Exhibits76: Data Table on North America - Market size and forecast 2022-2027 ($ billion) Exhibits77: Chart on North America - Year-over-year growth 2022-2027 (%) Exhibits78: Data Table on North America - Year-over-year growth 2022-2027 (%) Exhibits79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion) Exhibits80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion) Exhibits81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%) Exhibits82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%) Exhibits83: Chart on China - Market size and forecast 2022-2027 ($ billion) Exhibits84: Data Table on China - Market size and forecast 2022-2027 ($ billion) Exhibits85: Chart on China - Year-over-year growth 2022-2027 (%) Exhibits86: Data Table on China - Year-over-year growth 2022-2027 (%) Exhibits87: Chart on Brazil - Market size and forecast 2022-2027 ($ billion) Exhibits88: Data Table on Brazil - Market size and forecast 2022-2027 ($ billion) Exhibits89: Chart on Brazil - Year-over-year growth 2022-2027 (%) Exhibits90: Data Table on Brazil - Year-over-year growth 2022-2027 (%) Exhibits91: Chart on India - Market size and forecast 2022-2027 ($ billion) Exhibits92: Data Table on India - Market size and forecast 2022-2027 ($ billion) Exhibits93: Chart on India - Year-over-year growth 2022-2027 (%) Exhibits94: Data Table on India - Year-over-year growth 2022-2027 (%) Exhibits95: Chart on Germany - Market size and forecast 2022-2027 ($ billion) Exhibits96: Data Table on Germany - Market size and forecast 2022-2027 ($ billion) Exhibits97: Chart on Germany - Year-over-year growth 2022-2027 (%) Exhibits98: Data Table on Germany - Year-over-year growth 2022-2027 (%) Exhibits99: Chart on Argentina - Market size and forecast 2022-2027 ($ billion) Exhibits100: Data Table on Argentina - Market size and forecast 2022-2027 ($ billion) Exhibits101: Chart on Argentina - Year-over-year growth 2022-2027 (%) Exhibits102: Data Table on Argentina - Year-over-year growth 2022-2027 (%) Exhibits103: Market opportunity By Geographical Landscape ($ billion) Exhibits104: Data Tables on Market opportunity By Geographical Landscape ($ billion) Exhibits105: Impact of drivers and challenges in 2022 and 2027 Exhibits106: Overview on Criticality of inputs and Factors of differentiation Exhibits107: Overview on factors of disruption Exhibits108: Impact of key risks on business Exhibits109: Vendors covered Exhibits110: Matrix on vendor position and classification Exhibits111: Aress Software and Education Technologies P Ltd. - Overview Exhibits112: Aress Software and Education Technologies P Ltd. - Product / Service Exhibits113: Aress Software and Education Technologies P Ltd. - Key offerings Exhibits114: Computer Generated Solutions Inc. - Overview Exhibits115: Computer Generated Solutions Inc. - Product / Service Exhibits116: Computer Generated Solutions Inc. - Key offerings Exhibits117: CSS Corp. - Overview Exhibits118: CSS Corp. - Product / Service Exhibits119: CSS Corp. - Key offerings Exhibits120: Essentiel Outsourcing S.L. - Overview Exhibits121: Essentiel Outsourcing S.L. - Product / Service Exhibits122: Essentiel Outsourcing S.L. - Key offerings Exhibits123: Flatworld Solutions Pvt. Ltd. - Overview Exhibits124: Flatworld Solutions Pvt. Ltd. - Product / Service Exhibits125: Flatworld Solutions Pvt. Ltd. - Key offerings Exhibits126: Genpact Ltd. - Overview Exhibits127: Genpact Ltd. - Business segments Exhibits128: Genpact Ltd. - Key news Exhibits129: Genpact Ltd. - Key offerings Exhibits130: Genpact Ltd. - Segment focus Exhibits131: Global response Corp. - Overview Exhibits132: Global response Corp. - Product / Service Exhibits133: Global response Corp. - Key offerings Exhibits134: HCL Technologies Ltd. - Overview Exhibits135: HCL Technologies Ltd. - Business segments Exhibits136: HCL Technologies Ltd. - Key news Exhibits137: HCL Technologies Ltd. - Key offerings Exhibits138: HCL Technologies Ltd. - Segment focus Exhibits139: IBN Technologies Ltd. - Overview Exhibits140: IBN Technologies Ltd. - Product / Service Exhibits141: IBN Technologies Ltd. - Key offerings Exhibits142: Infosys Ltd. - Overview Exhibits143: Infosys Ltd. - Business segments Exhibits144: Infosys Ltd. - Key news Exhibits145: Infosys Ltd. - Key offerings Exhibits146: Infosys Ltd. - Segment focus Exhibits147: International Business Machines Corp. - Overview Exhibits148: International Business Machines Corp. - Business segments Exhibits149: International Business Machines Corp. - Key news Exhibits150: International Business Machines Corp. - Key offerings Exhibits151: International Business Machines Corp. - Segment focus Exhibits152: Invensis Technologies Pvt Ltd. - Overview Exhibits153: Invensis Technologies Pvt Ltd. - Product / Service Exhibits154: Invensis Technologies Pvt Ltd. - Key offerings Exhibits155: ISPL Support Services - Overview Exhibits156: ISPL Support Services - Product / Service Exhibits157: ISPL Support Services - Key offerings Exhibits158: Qcom Outsourcing Ltd. - Overview Exhibits159: Qcom Outsourcing Ltd. - Product / Service Exhibits160: Qcom Outsourcing Ltd. - Key offerings Exhibits161: Suma Soft Pvt. Ltd. - Overview Exhibits162: Suma Soft Pvt. Ltd. - Product / Service Exhibits163: Suma Soft Pvt. Ltd. - Key offerings Exhibits164: Inclusions checklist Exhibits165: Exclusions checklist Exhibits166: Currency conversion rates for US$ Exhibits167: Research methodology Exhibits168: Validation techniques employed for market sizing Exhibits169: Information sources Exhibits170: List of abbreviations
SummaryGlobal Global Technical Support Outsourcing Market 2023-2027 Table of Contents• 1 Executive Summaryo 1.1 Market overview o Exhibit 01: Executive Summary - Chart on Market Overview o Exhibit 02: Executive Summary - Data Table on Market Overview o Exhibit 03: Executive Summary - Chart on Global Market Characteristics o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape o Exhibit 05: Executive Summary - Chart on Market Segmentation by Type o Exhibit 06: Executive Summary - Chart on Market Segmentation by Business Segment o Exhibit 07: Executive Summary - Chart on Incremental Growth o Exhibit 08: Executive Summary - Data Table on Incremental Growth o Exhibit 09: Executive Summary - Chart on Vendor Market Positioning • 2 Market Landscape o 2.1 Market ecosystem o Exhibit 10: Parent market o Exhibit 11: Market Characteristics • 3 Market Sizing o 3.1 Market definition o Exhibit 12: Offerings of vendors included in the market definition o 3.2 Market segment analysis o Exhibit 13: Market segments o 3.3 Market size 2022 o 3.4 Market outlook: Forecast for 2022-2027 o Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion) o Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion) o Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%) o Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%) • 4 Historic Market Size o 4.1 Global technical support outsourcing market 2017 - 2021 o Exhibit 18: Historic Market Size - Data Table on global technical support outsourcing market 2017 - 2021 ($ million) o 4.2 Type Segment Analysis 2017 - 2021 o Exhibit 19: Historic Market Size - Type Segment 2017 - 2021 ($ million) o 4.3 Business segment Segment Analysis 2017 - 2021 o Exhibit 20: Historic Market Size - Business segment Segment 2017 - 2021 ($ million) o 4.4 Geography Segment Analysis 2017 - 2021 o Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million) o 4.5 Country Segment Analysis 2017 - 2021 o Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million) • 5 Five Forces Analysis o 5.1 Five forces summary o Exhibit 23: Five forces analysis - Comparison between 2022 and 2027 o 5.2 Bargaining power of buyers o Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027 o 5.3 Bargaining power of suppliers o Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027 o 5.4 Threat of new entrants o Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027 o 5.5 Threat of substitutes o Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027 o 5.6 Threat of rivalry o Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027 o 5.7 Market condition o Exhibit 29: Chart on Market condition - Five forces 2022 and 2027 • 6 Market Segmentation by Type o 6.1 Market segments o Exhibit 30: Chart on Type - Market share 2022-2027 (%) o Exhibit 31: Data Table on Type - Market share 2022-2027 (%) o 6.2 Comparison by Type o Exhibit 32: Chart on Comparison by Type o Exhibit 33: Data Table on Comparison by Type o 6.3 Help desk - Market size and forecast 2022-2027 o Exhibit 34: Chart on Help desk - Market size and forecast 2022-2027 ($ billion) o Exhibit 35: Data Table on Help desk - Market size and forecast 2022-2027 ($ billion) o Exhibit 36: Chart on Help desk - Year-over-year growth 2022-2027 (%) o Exhibit 37: Data Table on Help desk - Year-over-year growth 2022-2027 (%) o 6.4 Call center - Market size and forecast 2022-2027 o Exhibit 38: Chart on Call center - Market size and forecast 2022-2027 ($ billion) o Exhibit 39: Data Table on Call center - Market size and forecast 2022-2027 ($ billion) o Exhibit 40: Chart on Call center - Year-over-year growth 2022-2027 (%) o Exhibit 41: Data Table on Call center - Year-over-year growth 2022-2027 (%) o 6.5 Market opportunity by Type o Exhibit 42: Market opportunity by Type ($ billion) o Exhibit 43: Data Table on Market opportunity by Type ($ billion) • 7 Market Segmentation by Business Segment o 7.1 Market segments o Exhibit 44: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%) o Exhibit 45: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%) o 7.2 Comparison by Market Segmentation by Business Segment o Exhibit 46: Chart on Comparison by Market Segmentation by Business Segment o Exhibit 47: Data Table on Comparison by Market Segmentation by Business Segment o 7.3 Large enterprises - Market size and forecast 2022-2027 o Exhibit 48: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion) o Exhibit 49: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion) o Exhibit 50: Chart on Large enterprises - Year-over-year growth 2022-2027 (%) o Exhibit 51: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%) o 7.4 SMEs - Market size and forecast 2022-2027 o Exhibit 52: Chart on SMEs - Market size and forecast 2022-2027 ($ billion) o Exhibit 53: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion) o Exhibit 54: Chart on SMEs - Year-over-year growth 2022-2027 (%) o Exhibit 55: Data Table on SMEs - Year-over-year growth 2022-2027 (%) o 7.5 Market opportunity by Market Segmentation by Business Segment o Exhibit 56: Market opportunity by Market Segmentation by Business Segment ($ billion) o Exhibit 57: Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion) • 8 Customer Landscape o 8.1 Customer landscape overview o Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria • 9 Geographic Landscape o 9.1 Geographic segmentation o Exhibit 59: Chart on Market share By Geographical Landscape 2022-2027 (%) o Exhibit 60: Data Table on Market share By Geographical Landscape 2022-2027 (%) o 9.2 Geographic comparison o Exhibit 61: Chart on Geographic comparison o Exhibit 62: Data Table on Geographic comparison o 9.3 APAC - Market size and forecast 2022-2027 o Exhibit 63: Chart on APAC - Market size and forecast 2022-2027 ($ billion) o Exhibit 64: Data Table on APAC - Market size and forecast 2022-2027 ($ billion) o Exhibit 65: Chart on APAC - Year-over-year growth 2022-2027 (%) o Exhibit 66: Data Table on APAC - Year-over-year growth 2022-2027 (%) o 9.4 South America - Market size and forecast 2022-2027 o Exhibit 67: Chart on South America - Market size and forecast 2022-2027 ($ billion) o Exhibit 68: Data Table on South America - Market size and forecast 2022-2027 ($ billion) o Exhibit 69: Chart on South America - Year-over-year growth 2022-2027 (%) o Exhibit 70: Data Table on South America - Year-over-year growth 2022-2027 (%) o 9.5 Europe - Market size and forecast 2022-2027 o Exhibit 71: Chart on Europe - Market size and forecast 2022-2027 ($ billion) o Exhibit 72: Data Table on Europe - Market size and forecast 2022-2027 ($ billion) o Exhibit 73: Chart on Europe - Year-over-year growth 2022-2027 (%) o Exhibit 74: Data Table on Europe - Year-over-year growth 2022-2027 (%) o 9.6 North America - Market size and forecast 2022-2027 o Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ billion) o Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ billion) o Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%) o Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%) o 9.7 Middle East and Africa - Market size and forecast 2022-2027 o Exhibit 79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion) o Exhibit 80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion) o Exhibit 81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%) o Exhibit 82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%) o 9.8 China - Market size and forecast 2022-2027 o Exhibit 83: Chart on China - Market size and forecast 2022-2027 ($ billion) o Exhibit 84: Data Table on China - Market size and forecast 2022-2027 ($ billion) o Exhibit 85: Chart on China - Year-over-year growth 2022-2027 (%) o Exhibit 86: Data Table on China - Year-over-year growth 2022-2027 (%) o 9.9 Brazil - Market size and forecast 2022-2027 o Exhibit 87: Chart on Brazil - Market size and forecast 2022-2027 ($ billion) o Exhibit 88: Data Table on Brazil - Market size and forecast 2022-2027 ($ billion) o Exhibit 89: Chart on Brazil - Year-over-year growth 2022-2027 (%) o Exhibit 90: Data Table on Brazil - Year-over-year growth 2022-2027 (%) o 9.10 India - Market size and forecast 2022-2027 o Exhibit 91: Chart on India - Market size and forecast 2022-2027 ($ billion) o Exhibit 92: Data Table on India - Market size and forecast 2022-2027 ($ billion) o Exhibit 93: Chart on India - Year-over-year growth 2022-2027 (%) o Exhibit 94: Data Table on India - Year-over-year growth 2022-2027 (%) o 9.11 Germany - Market size and forecast 2022-2027 o Exhibit 95: Chart on Germany - Market size and forecast 2022-2027 ($ billion) o Exhibit 96: Data Table on Germany - Market size and forecast 2022-2027 ($ billion) o Exhibit 97: Chart on Germany - Year-over-year growth 2022-2027 (%) o Exhibit 98: Data Table on Germany - Year-over-year growth 2022-2027 (%) o 9.12 Argentina - Market size and forecast 2022-2027 o Exhibit 99: Chart on Argentina - Market size and forecast 2022-2027 ($ billion) o Exhibit 100: Data Table on Argentina - Market size and forecast 2022-2027 ($ billion) o Exhibit 101: Chart on Argentina - Year-over-year growth 2022-2027 (%) o Exhibit 102: Data Table on Argentina - Year-over-year growth 2022-2027 (%) o 9.13 Market opportunity By Geographical Landscape o Exhibit 103: Market opportunity By Geographical Landscape ($ billion) o Exhibit 104: Data Tables on Market opportunity By Geographical Landscape ($ billion) • 10 Drivers, Challenges, and Trends o 10.1 Market drivers o 10.2 Market challenges o 10.3 Impact of drivers and challenges o Exhibit 105: Impact of drivers and challenges in 2022 and 2027 o 10.4 Market trends • 11 Vendor Landscape o 11.1 Overview o 11.2 Vendor landscape o Exhibit 106: Overview on Criticality of inputs and Factors of differentiation o 11.3 Landscape disruption o Exhibit 107: Overview on factors of disruption o 11.4 Industry risks o Exhibit 108: Impact of key risks on business • 12 Vendor Analysis o 12.1 Vendors covered o Exhibit 109: Vendors covered o 12.2 Market positioning of vendors o Exhibit 110: Matrix on vendor position and classification o 12.3 Aress Software and Education Technologies P Ltd. o Exhibit 111: Aress Software and Education Technologies P Ltd. - Overview o Exhibit 112: Aress Software and Education Technologies P Ltd. - Product / Service o Exhibit 113: Aress Software and Education Technologies P Ltd. - Key offerings o 12.4 Computer Generated Solutions Inc. o Exhibit 114: Computer Generated Solutions Inc. - Overview o Exhibit 115: Computer Generated Solutions Inc. - Product / Service o Exhibit 116: Computer Generated Solutions Inc. - Key offerings o 12.5 CSS Corp. o Exhibit 117: CSS Corp. - Overview o Exhibit 118: CSS Corp. - Product / Service o Exhibit 119: CSS Corp. - Key offerings o 12.6 Essentiel Outsourcing S.L. o Exhibit 120: Essentiel Outsourcing S.L. - Overview o Exhibit 121: Essentiel Outsourcing S.L. - Product / Service o Exhibit 122: Essentiel Outsourcing S.L. - Key offerings o 12.7 Flatworld Solutions Pvt. Ltd. o Exhibit 123: Flatworld Solutions Pvt. Ltd. - Overview o Exhibit 124: Flatworld Solutions Pvt. Ltd. - Product / Service o Exhibit 125: Flatworld Solutions Pvt. Ltd. - Key offerings o 12.8 Genpact Ltd. o Exhibit 126: Genpact Ltd. - Overview o Exhibit 127: Genpact Ltd. - Business segments o Exhibit 128: Genpact Ltd. - Key news o Exhibit 129: Genpact Ltd. - Key offerings o Exhibit 130: Genpact Ltd. - Segment focus o 12.9 Global response Corp. o Exhibit 131: Global response Corp. - Overview o Exhibit 132: Global response Corp. - Product / Service o Exhibit 133: Global response Corp. - Key offerings o 12.10 HCL Technologies Ltd. o Exhibit 134: HCL Technologies Ltd. - Overview o Exhibit 135: HCL Technologies Ltd. - Business segments o Exhibit 136: HCL Technologies Ltd. - Key news o Exhibit 137: HCL Technologies Ltd. - Key offerings o Exhibit 138: HCL Technologies Ltd. - Segment focus o 12.11 IBN Technologies Ltd. o Exhibit 139: IBN Technologies Ltd. - Overview o Exhibit 140: IBN Technologies Ltd. - Product / Service o Exhibit 141: IBN Technologies Ltd. - Key offerings o 12.12 Infosys Ltd. o Exhibit 142: Infosys Ltd. - Overview o Exhibit 143: Infosys Ltd. - Business segments o Exhibit 144: Infosys Ltd. - Key news o Exhibit 145: Infosys Ltd. - Key offerings o Exhibit 146: Infosys Ltd. - Segment focus o 12.13 International Business Machines Corp. o Exhibit 147: International Business Machines Corp. - Overview o Exhibit 148: International Business Machines Corp. - Business segments o Exhibit 149: International Business Machines Corp. - Key news o Exhibit 150: International Business Machines Corp. - Key offerings o Exhibit 151: International Business Machines Corp. - Segment focus o 12.14 Invensis Technologies Pvt Ltd. o Exhibit 152: Invensis Technologies Pvt Ltd. - Overview o Exhibit 153: Invensis Technologies Pvt Ltd. - Product / Service o Exhibit 154: Invensis Technologies Pvt Ltd. - Key offerings o 12.15 ISPL Support Services o Exhibit 155: ISPL Support Services - Overview o Exhibit 156: ISPL Support Services - Product / Service o Exhibit 157: ISPL Support Services - Key offerings o 12.16 Qcom Outsourcing Ltd. o Exhibit 158: Qcom Outsourcing Ltd. - Overview o Exhibit 159: Qcom Outsourcing Ltd. - Product / Service o Exhibit 160: Qcom Outsourcing Ltd. - Key offerings o 12.17 Suma Soft Pvt. Ltd. o Exhibit 161: Suma Soft Pvt. Ltd. - Overview o Exhibit 162: Suma Soft Pvt. Ltd. - Product / Service o Exhibit 163: Suma Soft Pvt. Ltd. - Key offerings • 13 Appendix o 13.1 Scope of the report o 13.2 Inclusions and exclusions checklist o Exhibit 164: Inclusions checklist o Exhibit 165: Exclusions checklist o 13.3 Currency conversion rates for US$ o Exhibit 166: Currency conversion rates for US$ o 13.4 Research methodology o Exhibit 167: Research methodology o Exhibit 168: Validation techniques employed for market sizing o Exhibit 169: Information sources o 13.5 List of abbreviations o Exhibit 170: List of abbreviation Exhibits: Exhibits1: Executive Summary - Chart on Market Overview Exhibits2: Executive Summary - Data Table on Market Overview Exhibits3: Executive Summary - Chart on Global Market Characteristics Exhibits4: Executive Summary - Chart on Market By Geographical Landscape Exhibits5: Executive Summary - Chart on Market Segmentation by Type Exhibits6: Executive Summary - Chart on Market Segmentation by Business Segment Exhibits7: Executive Summary - Chart on Incremental Growth Exhibits8: Executive Summary - Data Table on Incremental Growth Exhibits9: Executive Summary - Chart on Vendor Market Positioning Exhibits10: Parent market Exhibits11: Market Characteristics Exhibits12: Offerings of vendors included in the market definition Exhibits13: Market segments Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion) Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion) Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%) Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%) Exhibits18: Historic Market Size - Data Table on global technical support outsourcing market 2017 - 2021 ($ million) Exhibits19: Historic Market Size - Type Segment 2017 - 2021 ($ million) Exhibits20: Historic Market Size - Business segment Segment 2017 - 2021 ($ million) Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million) Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million) Exhibits23: Five forces analysis - Comparison between 2022 and 2027 Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027 Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027 Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027 Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027 Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027 Exhibits29: Chart on Market condition - Five forces 2022 and 2027 Exhibits30: Chart on Type - Market share 2022-2027 (%) Exhibits31: Data Table on Type - Market share 2022-2027 (%) Exhibits32: Chart on Comparison by Type Exhibits33: Data Table on Comparison by Type Exhibits34: Chart on Help desk - Market size and forecast 2022-2027 ($ billion) Exhibits35: Data Table on Help desk - Market size and forecast 2022-2027 ($ billion) Exhibits36: Chart on Help desk - Year-over-year growth 2022-2027 (%) Exhibits37: Data Table on Help desk - Year-over-year growth 2022-2027 (%) Exhibits38: Chart on Call center - Market size and forecast 2022-2027 ($ billion) Exhibits39: Data Table on Call center - Market size and forecast 2022-2027 ($ billion) Exhibits40: Chart on Call center - Year-over-year growth 2022-2027 (%) Exhibits41: Data Table on Call center - Year-over-year growth 2022-2027 (%) Exhibits42: Market opportunity by Type ($ billion) Exhibits43: Data Table on Market opportunity by Type ($ billion) Exhibits44: Chart on Market Segmentation by Business Segment - Market share 2022-2027 (%) Exhibits45: Data Table on Market Segmentation by Business Segment - Market share 2022-2027 (%) Exhibits46: Chart on Comparison by Market Segmentation by Business Segment Exhibits47: Data Table on Comparison by Market Segmentation by Business Segment Exhibits48: Chart on Large enterprises - Market size and forecast 2022-2027 ($ billion) Exhibits49: Data Table on Large enterprises - Market size and forecast 2022-2027 ($ billion) Exhibits50: Chart on Large enterprises - Year-over-year growth 2022-2027 (%) Exhibits51: Data Table on Large enterprises - Year-over-year growth 2022-2027 (%) Exhibits52: Chart on SMEs - Market size and forecast 2022-2027 ($ billion) Exhibits53: Data Table on SMEs - Market size and forecast 2022-2027 ($ billion) Exhibits54: Chart on SMEs - Year-over-year growth 2022-2027 (%) Exhibits55: Data Table on SMEs - Year-over-year growth 2022-2027 (%) Exhibits56: Market opportunity by Market Segmentation by Business Segment ($ billion) Exhibits57: Data Table on Market opportunity by Market Segmentation by Business Segment ($ billion) Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria Exhibits59: Chart on Market share By Geographical Landscape 2022-2027 (%) Exhibits60: Data Table on Market share By Geographical Landscape 2022-2027 (%) Exhibits61: Chart on Geographic comparison Exhibits62: Data Table on Geographic comparison Exhibits63: Chart on APAC - Market size and forecast 2022-2027 ($ billion) Exhibits64: Data Table on APAC - Market size and forecast 2022-2027 ($ billion) Exhibits65: Chart on APAC - Year-over-year growth 2022-2027 (%) Exhibits66: Data Table on APAC - Year-over-year growth 2022-2027 (%) Exhibits67: Chart on South America - Market size and forecast 2022-2027 ($ billion) Exhibits68: Data Table on South America - Market size and forecast 2022-2027 ($ billion) Exhibits69: Chart on South America - Year-over-year growth 2022-2027 (%) Exhibits70: Data Table on South America - Year-over-year growth 2022-2027 (%) Exhibits71: Chart on Europe - Market size and forecast 2022-2027 ($ billion) Exhibits72: Data Table on Europe - Market size and forecast 2022-2027 ($ billion) Exhibits73: Chart on Europe - Year-over-year growth 2022-2027 (%) Exhibits74: Data Table on Europe - Year-over-year growth 2022-2027 (%) Exhibits75: Chart on North America - Market size and forecast 2022-2027 ($ billion) Exhibits76: Data Table on North America - Market size and forecast 2022-2027 ($ billion) Exhibits77: Chart on North America - Year-over-year growth 2022-2027 (%) Exhibits78: Data Table on North America - Year-over-year growth 2022-2027 (%) Exhibits79: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion) Exhibits80: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion) Exhibits81: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%) Exhibits82: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%) Exhibits83: Chart on China - Market size and forecast 2022-2027 ($ billion) Exhibits84: Data Table on China - Market size and forecast 2022-2027 ($ billion) Exhibits85: Chart on China - Year-over-year growth 2022-2027 (%) Exhibits86: Data Table on China - Year-over-year growth 2022-2027 (%) Exhibits87: Chart on Brazil - Market size and forecast 2022-2027 ($ billion) Exhibits88: Data Table on Brazil - Market size and forecast 2022-2027 ($ billion) Exhibits89: Chart on Brazil - Year-over-year growth 2022-2027 (%) Exhibits90: Data Table on Brazil - Year-over-year growth 2022-2027 (%) Exhibits91: Chart on India - Market size and forecast 2022-2027 ($ billion) Exhibits92: Data Table on India - Market size and forecast 2022-2027 ($ billion) Exhibits93: Chart on India - Year-over-year growth 2022-2027 (%) Exhibits94: Data Table on India - Year-over-year growth 2022-2027 (%) Exhibits95: Chart on Germany - Market size and forecast 2022-2027 ($ billion) Exhibits96: Data Table on Germany - Market size and forecast 2022-2027 ($ billion) Exhibits97: Chart on Germany - Year-over-year growth 2022-2027 (%) Exhibits98: Data Table on Germany - Year-over-year growth 2022-2027 (%) Exhibits99: Chart on Argentina - Market size and forecast 2022-2027 ($ billion) Exhibits100: Data Table on Argentina - Market size and forecast 2022-2027 ($ billion) Exhibits101: Chart on Argentina - Year-over-year growth 2022-2027 (%) Exhibits102: Data Table on Argentina - Year-over-year growth 2022-2027 (%) Exhibits103: Market opportunity By Geographical Landscape ($ billion) Exhibits104: Data Tables on Market opportunity By Geographical Landscape ($ billion) Exhibits105: Impact of drivers and challenges in 2022 and 2027 Exhibits106: Overview on Criticality of inputs and Factors of differentiation Exhibits107: Overview on factors of disruption Exhibits108: Impact of key risks on business Exhibits109: Vendors covered Exhibits110: Matrix on vendor position and classification Exhibits111: Aress Software and Education Technologies P Ltd. - Overview Exhibits112: Aress Software and Education Technologies P Ltd. - Product / Service Exhibits113: Aress Software and Education Technologies P Ltd. - Key offerings Exhibits114: Computer Generated Solutions Inc. - Overview Exhibits115: Computer Generated Solutions Inc. - Product / Service Exhibits116: Computer Generated Solutions Inc. - Key offerings Exhibits117: CSS Corp. - Overview Exhibits118: CSS Corp. - Product / Service Exhibits119: CSS Corp. - Key offerings Exhibits120: Essentiel Outsourcing S.L. - Overview Exhibits121: Essentiel Outsourcing S.L. - Product / Service Exhibits122: Essentiel Outsourcing S.L. - Key offerings Exhibits123: Flatworld Solutions Pvt. Ltd. - Overview Exhibits124: Flatworld Solutions Pvt. Ltd. - Product / Service Exhibits125: Flatworld Solutions Pvt. Ltd. - Key offerings Exhibits126: Genpact Ltd. - Overview Exhibits127: Genpact Ltd. - Business segments Exhibits128: Genpact Ltd. - Key news Exhibits129: Genpact Ltd. - Key offerings Exhibits130: Genpact Ltd. - Segment focus Exhibits131: Global response Corp. - Overview Exhibits132: Global response Corp. - Product / Service Exhibits133: Global response Corp. - Key offerings Exhibits134: HCL Technologies Ltd. - Overview Exhibits135: HCL Technologies Ltd. - Business segments Exhibits136: HCL Technologies Ltd. - Key news Exhibits137: HCL Technologies Ltd. - Key offerings Exhibits138: HCL Technologies Ltd. - Segment focus Exhibits139: IBN Technologies Ltd. - Overview Exhibits140: IBN Technologies Ltd. - Product / Service Exhibits141: IBN Technologies Ltd. - Key offerings Exhibits142: Infosys Ltd. - Overview Exhibits143: Infosys Ltd. - Business segments Exhibits144: Infosys Ltd. - Key news Exhibits145: Infosys Ltd. - Key offerings Exhibits146: Infosys Ltd. - Segment focus Exhibits147: International Business Machines Corp. - Overview Exhibits148: International Business Machines Corp. - Business segments Exhibits149: International Business Machines Corp. - Key news Exhibits150: International Business Machines Corp. - Key offerings Exhibits151: International Business Machines Corp. - Segment focus Exhibits152: Invensis Technologies Pvt Ltd. - Overview Exhibits153: Invensis Technologies Pvt Ltd. - Product / Service Exhibits154: Invensis Technologies Pvt Ltd. - Key offerings Exhibits155: ISPL Support Services - Overview Exhibits156: ISPL Support Services - Product / Service Exhibits157: ISPL Support Services - Key offerings Exhibits158: Qcom Outsourcing Ltd. - Overview Exhibits159: Qcom Outsourcing Ltd. - Product / Service Exhibits160: Qcom Outsourcing Ltd. - Key offerings Exhibits161: Suma Soft Pvt. Ltd. - Overview Exhibits162: Suma Soft Pvt. Ltd. - Product / Service Exhibits163: Suma Soft Pvt. Ltd. - Key offerings Exhibits164: Inclusions checklist Exhibits165: Exclusions checklist Exhibits166: Currency conversion rates for US$ Exhibits167: Research methodology Exhibits168: Validation techniques employed for market sizing Exhibits169: Information sources Exhibits170: List of abbreviations
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