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欧州のコールセンターアウトソーシング市場 2024-2028
欧州のコールセンターアウトソーシング市場は、2023年から2028年にかけて54億7000万米ドルの成長が予測され、予測期間中のCAGRは4.21%で加速すると予測されています。当レポートでは、欧州のコールセンターアウトソーシング市場について、市場規模や予測、動向、成長促進要因、課題などの全体的な分析に加え、約25のベンダーを網羅したベンダー分析も掲載しています。
現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。コールセンター市場は、通信事業者によるコールセンターアウトソーシングの増加、コールセンターにおける自動化技術の利用増加、企業の運営コスト削減への注力などが牽引しています。
Technavioの欧州のコールセンターアウトソーシング市場は以下のように区分されます：
タイプ別
- インバウンド
- アウトバウンド
エンドユーザー別
- ITおよびテレコム
- BFSI
- ヘルスケア
- 小売
- その他
本調査では、コールセンターアウトソーシングサービスにおける音声ボットの出現が、今後数年間における欧州のコールセンターアウトソーシング市場の成長を促進する主要な理由の1つであると特定している。また、コールセンターにおけるアナリティクスとAIソリューションの採用の増加、コールセンターにおけるクラウド通信の採用の増加は、市場の大規模な需要につながる。
この調査レポートは欧州のコールセンターアウトソーシング市場を分析・予測し、以下のてこ入れを行います：
- 欧州のコールセンターアウトソーシング市場の規模
- コールセンターアウトソーシング市場：ヨーロッパ予測
- 欧州のコールセンターアウトソーシング市場産業分析
本レポートでは、欧州のコールセンターアウトソーシング市場をリードするベンダーの詳細な分析を掲載しています。KGaA、CIENCE Technologies、Computer Generated Solutions Inc.、Concentrix Corp.、Conduent Inc.、Foundever Group、Helpware Inc.、Hinduja Global Solutions Ltd.、LLC Simply Contact International、MCI LC、StarTek Inc.、Stroer SE and Co.KGaA、Sutherland Global Services Inc.、TDS Global Solutions、Teleperformance SE、TELUS Corp.、Transcom Holding AB、TTEC Holdings Inc.また、欧州のコールセンターアウトソーシング市場の分析レポートには、市場成長に影響を与える今後の動向や課題に関する情報も含まれています。これは、企業が戦略を立て、来るべき成長機会をすべて活用するのに役立つものです。
本調査は、業界の主要参加者からのインプットを含め、一次情報と二次情報を客観的に組み合わせて実施しました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/call-center-outsourcing-market-in-europe-industry-analysis をご覧ください。
当出版社では、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数の情報源からのデータを調査、統合、要約する方法で、市場の詳細なイメージを提示しています。また、主要な業界インフルエンサーを特定することで、市場の様々な側面を提示しています。提示されるデータは包括的で信頼性が高く、一次および二次にわたる広範な調査の結果です。市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、質的・量的調査を用いた綿密なベンダー選定方法と分析を提供します。

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目次

• 1 Executive Summary
o 1.1 Market overview
o Exhibit 01: Executive Summary - Chart on Market Overview
o Exhibit 02: Executive Summary - Data Table on Market Overview
o Exhibit 03: Executive Summary - Chart on Country Market Characteristics
o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
o Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
o Exhibit 06: Executive Summary - Chart on Market Segmentation by End-user
o Exhibit 07: Executive Summary - Chart on Incremental Growth
o Exhibit 08: Executive Summary - Data Table on Incremental Growth
o Exhibit 09: Executive Summary - Chart on Vendor Market Positioning
• 2 Market Landscape
o 2.1 Market ecosystem
o Exhibit 10: Parent market
o Exhibit 11: Market Characteristics
• 3 Market Sizing
o 3.1 Market definition
o Exhibit 12: Offerings of vendors included in the market definition
o 3.2 Market segment analysis
o Exhibit 13: Market segments
o 3.3 Market size 2023
o 3.4 Market outlook: Forecast for 2023-2028
o Exhibit 14: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
o Exhibit 15: Data Table on Regional - Market size and forecast 2023-2028 ($ billion)
o Exhibit 16: Chart on Europe: Year-over-year growth 2023-2028 (%)
o Exhibit 17: Data Table on Regional - Market size and forecast 2023-2028 ($ billion)
• 4 Historic Market Size
o 4.1 Call center outsourcing market in Europe 2018 - 2022
o Exhibit 18: Historic Market Size - Data Table on call center outsourcing market in Europe 2018 - 2022 ($ billion)
o 4.2 Type Segment Analysis 2018 - 2022
o Exhibit 19: Historic Market Size - Type Segment 2018 - 2022 ($ billion)
o 4.3 End-user Segment Analysis 2018 - 2022
o Exhibit 20: Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
o 4.4 Geography Segment Analysis 2018 - 2022
o Exhibit 21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
• 5 Five Forces Analysis
o 5.1 Five forces summary
o Exhibit 22: Five forces analysis - Comparison between 2023 and 2028
o 5.2 Bargaining power of buyers
o Exhibit 23: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
o 5.3 Bargaining power of suppliers
o Exhibit 24: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
o 5.4 Threat of new entrants
o Exhibit 25: Threat of new entrants - Impact of key factors in 2023 and 2028
o 5.5 Threat of substitutes
o Exhibit 26: Threat of substitutes - Impact of key factors in 2023 and 2028
o 5.6 Threat of rivalry
o Exhibit 27: Threat of rivalry - Impact of key factors in 2023 and 2028
o 5.7 Market condition
o Exhibit 28: Chart on Market condition - Five forces 2023 and 2028
• 6 Market Segmentation by Type
o 6.1 Market segments
o Exhibit 29: Chart on Type - Market share 2023-2028 (%)
o Exhibit 30: Data Table on Type - Market share 2023-2028 (%)
o 6.2 Comparison by Type
o Exhibit 31: Chart on Comparison by Type
o Exhibit 32: Data Table on Comparison by Type
o 6.3 Inbound - Market size and forecast 2023-2028
o Exhibit 33: Chart on Inbound - Market size and forecast 2023-2028 ($ billion)
o Exhibit 34: Data Table on Inbound - Market size and forecast 2023-2028 ($ billion)
o Exhibit 35: Chart on Inbound - Year-over-year growth 2023-2028 (%)
o Exhibit 36: Data Table on Inbound - Year-over-year growth 2023-2028 (%)
o 6.4 Outbound - Market size and forecast 2023-2028
o Exhibit 37: Chart on Outbound - Market size and forecast 2023-2028 ($ billion)
o Exhibit 38: Data Table on Outbound - Market size and forecast 2023-2028 ($ billion)
o Exhibit 39: Chart on Outbound - Year-over-year growth 2023-2028 (%)
o Exhibit 40: Data Table on Outbound - Year-over-year growth 2023-2028 (%)
o 6.5 Market opportunity by Type
o Exhibit 41: Market opportunity by Type ($ billion)
o Exhibit 42: Data Table on Market opportunity by Type ($ billion)
• 7 Market Segmentation by End-user
o 7.1 Market segments
o Exhibit 43: Chart on End-user - Market share 2023-2028 (%)
o Exhibit 44: Data Table on End-user - Market share 2023-2028 (%)
o 7.2 Comparison by End-user
o Exhibit 45: Chart on Comparison by End-user
o Exhibit 46: Data Table on Comparison by End-user
o 7.3 IT and telecom - Market size and forecast 2023-2028
o Exhibit 47: Chart on IT and telecom - Market size and forecast 2023-2028 ($ billion)
o Exhibit 48: Data Table on IT and telecom - Market size and forecast 2023-2028 ($ billion)
o Exhibit 49: Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
o Exhibit 50: Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
o 7.4 BFSI - Market size and forecast 2023-2028
o Exhibit 51: Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
o Exhibit 52: Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
o Exhibit 53: Chart on BFSI - Year-over-year growth 2023-2028 (%)
o Exhibit 54: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
o 7.5 Healthcare - Market size and forecast 2023-2028
o Exhibit 55: Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
o Exhibit 56: Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
o Exhibit 57: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
o Exhibit 58: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
o 7.6 Retail - Market size and forecast 2023-2028
o Exhibit 59: Chart on Retail - Market size and forecast 2023-2028 ($ billion)
o Exhibit 60: Data Table on Retail - Market size and forecast 2023-2028 ($ billion)
o Exhibit 61: Chart on Retail - Year-over-year growth 2023-2028 (%)
o Exhibit 62: Data Table on Retail - Year-over-year growth 2023-2028 (%)
o 7.7 Others - Market size and forecast 2023-2028
o Exhibit 63: Chart on Others - Market size and forecast 2023-2028 ($ billion)
o Exhibit 64: Data Table on Others - Market size and forecast 2023-2028 ($ billion)
o Exhibit 65: Chart on Others - Year-over-year growth 2023-2028 (%)
o Exhibit 66: Data Table on Others - Year-over-year growth 2023-2028 (%)
o 7.8 Market opportunity by End-user
o Exhibit 67: Market opportunity by End-user ($ billion)
o Exhibit 68: Data Table on Market opportunity by End-user ($ billion)
• 8 Customer Landscape
o 8.1 Customer landscape overview
o Exhibit 69: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 9 Geographic Landscape
o 9.1 Geographic segmentation
o Exhibit 70: Chart on Market share By Geographical Landscape - 2023-2028 (%)
o Exhibit 71: Data Table on Market share By Geographical Landscape - 2023-2028 (%)
o 9.2 Geographic comparison
o Exhibit 72: Chart on Geographic comparison
o Exhibit 73: Data Table on Geographic comparison
o 9.3 UK - Market size and forecast 2023-2028
o Exhibit 74: Chart on UK - Market size and forecast 2023-2028 ($ billion)
o Exhibit 75: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
o Exhibit 76: Chart on UK - Year-over-year growth 2023-2028 (%)
o Exhibit 77: Data Table on UK - Year-over-year growth 2023-2028 (%)
o 9.4 Germany - Market size and forecast 2023-2028
o Exhibit 78: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
o Exhibit 79: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
o Exhibit 80: Chart on Germany - Year-over-year growth 2023-2028 (%)
o Exhibit 81: Data Table on Germany - Year-over-year growth 2023-2028 (%)
o 9.5 France - Market size and forecast 2023-2028
o Exhibit 82: Chart on France - Market size and forecast 2023-2028 ($ billion)
o Exhibit 83: Data Table on France - Market size and forecast 2023-2028 ($ billion)
o Exhibit 84: Chart on France - Year-over-year growth 2023-2028 (%)
o Exhibit 85: Data Table on France - Year-over-year growth 2023-2028 (%)
o 9.6 The Netherlands - Market size and forecast 2023-2028
o Exhibit 86: Chart on The Netherlands - Market size and forecast 2023-2028 ($ billion)
o Exhibit 87: Data Table on The Netherlands - Market size and forecast 2023-2028 ($ billion)
o Exhibit 88: Chart on The Netherlands - Year-over-year growth 2023-2028 (%)
o Exhibit 89: Data Table on The Netherlands - Year-over-year growth 2023-2028 (%)
o 9.7 Rest of Europe - Market size and forecast 2023-2028
o Exhibit 90: Chart on Rest of Europe - Market size and forecast 2023-2028 ($ billion)
o Exhibit 91: Data Table on Rest of Europe - Market size and forecast 2023-2028 ($ billion)
o Exhibit 92: Chart on Rest of Europe - Year-over-year growth 2023-2028 (%)
o Exhibit 93: Data Table on Rest of Europe - Year-over-year growth 2023-2028 (%)
o 9.8 Market opportunity By Geographical Landscape
o Exhibit 94: Market opportunity By Geographical Landscape ($ billion)
o Exhibit 95: Data Table on Market opportunity By Geographical Landscape ($ billion)
• 10 Drivers, Challenges, and Trends
o 10.1 Market drivers
o 10.2 Market challenges
o 10.3 Impact of drivers and challenges
o Exhibit 96: Impact of drivers and challenges in 2023 and 2028
o 10.4 Market trends
• 11 Vendor Landscape
o 11.1 Overview
o 11.2 Vendor landscape
o Exhibit 97: Overview on Criticality of inputs and Factors of differentiation
o 11.3 Landscape disruption
o Exhibit 98: Overview on factors of disruption
o 11.4 Industry risks
o Exhibit 99: Impact of key risks on business
• 12 Vendor Analysis
o 12.1 Vendors covered
o Exhibit 100: Vendors covered
o 12.2 Market positioning of vendors
o Exhibit 101: Matrix on vendor position and classification
o 12.3 Alorica Inc.
o Exhibit 102: Alorica Inc. - Overview
o Exhibit 103: Alorica Inc. - Product / Service
o Exhibit 104: Alorica Inc. - Key offerings
o 12.4 Atento SA
o Exhibit 105: Atento SA - Overview
o Exhibit 106: Atento SA - Business segments
o Exhibit 107: Atento SA - Key offerings
o Exhibit 108: Atento SA - Segment focus
o 12.5 Bertelsmann SE and Co. KGaA
o Exhibit 109: Bertelsmann SE and Co. KGaA - Overview
o Exhibit 110: Bertelsmann SE and Co. KGaA - Business segments
o Exhibit 111: Bertelsmann SE and Co. KGaA - Key news
o Exhibit 112: Bertelsmann SE and Co. KGaA - Key offerings
o Exhibit 113: Bertelsmann SE and Co. KGaA - Segment focus
o 12.6 CIENCE Technologies
o Exhibit 114: CIENCE Technologies - Overview
o Exhibit 115: CIENCE Technologies - Product / Service
o Exhibit 116: CIENCE Technologies - Key offerings
o 12.7 Computer Generated Solutions Inc.
o Exhibit 117: Computer Generated Solutions Inc. - Overview
o Exhibit 118: Computer Generated Solutions Inc. - Product / Service
o Exhibit 119: Computer Generated Solutions Inc. - Key offerings
o 12.8 Concentrix Corp.
o Exhibit 120: Concentrix Corp. - Overview
o Exhibit 121: Concentrix Corp. - Product / Service
o Exhibit 122: Concentrix Corp. - Key offerings
o 12.9 Conduent Inc.
o Exhibit 123: Conduent Inc. - Overview
o Exhibit 124: Conduent Inc. - Business segments
o Exhibit 125: Conduent Inc. - Key news
o Exhibit 126: Conduent Inc. - Key offerings
o Exhibit 127: Conduent Inc. - Segment focus
o 12.10 Foundever Group
o Exhibit 128: Foundever Group - Overview
o Exhibit 129: Foundever Group - Product / Service
o Exhibit 130: Foundever Group - Key offerings
o 12.11 Helpware Inc.
o Exhibit 131: Helpware Inc. - Overview
o Exhibit 132: Helpware Inc. - Product / Service
o Exhibit 133: Helpware Inc. - Key offerings
o 12.12 StarTek Inc.
o Exhibit 134: StarTek Inc. - Overview
o Exhibit 135: StarTek Inc. - Business segments
o Exhibit 136: StarTek Inc. - Key offerings
o Exhibit 137: StarTek Inc. - Segment focus
o 12.13 Sutherland Global Services Inc.
o Exhibit 138: Sutherland Global Services Inc. - Overview
o Exhibit 139: Sutherland Global Services Inc. - Product / Service
o Exhibit 140: Sutherland Global Services Inc. - Key offerings
o 12.14 Teleperformance SE
o Exhibit 141: Teleperformance SE - Overview
o Exhibit 142: Teleperformance SE - Product / Service
o Exhibit 143: Teleperformance SE - Key offerings
o 12.15 TELUS Corp.
o Exhibit 144: TELUS Corp. - Overview
o Exhibit 145: TELUS Corp. - Business segments
o Exhibit 146: TELUS Corp. - Key offerings
o Exhibit 147: TELUS Corp. - Segment focus
o 12.16 Transcom Holding AB
o Exhibit 148: Transcom Holding AB - Overview
o Exhibit 149: Transcom Holding AB - Business segments
o Exhibit 150: Transcom Holding AB - Key offerings
o Exhibit 151: Transcom Holding AB - Segment focus
o 12.17 TTEC Holdings Inc.
o Exhibit 152: TTEC Holdings Inc. - Overview
o Exhibit 153: TTEC Holdings Inc. - Business segments
o Exhibit 154: TTEC Holdings Inc. - Key offerings
o Exhibit 155: TTEC Holdings Inc. - Segment focus
• 13 Appendix
o 13.1 Scope of the report
o 13.2 Inclusions and exclusions checklist
o Exhibit 156: Inclusions checklist
o Exhibit 157: Exclusions checklist
o 13.3 Currency conversion rates for US$
o Exhibit 158: Currency conversion rates for US$
o 13.4 Research methodology
o Exhibit 159: Research methodology
o Exhibit 160: Validation techniques employed for market sizing
o Exhibit 161: Information sources
o 13.5 List of abbreviations
o Exhibit 162: List of abbreviations


Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Country Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by Type
Exhibits6: Executive Summary - Chart on Market Segmentation by End-user
Exhibits7: Executive Summary - Chart on Incremental Growth
Exhibits8: Executive Summary - Data Table on Incremental Growth
Exhibits9: Executive Summary - Chart on Vendor Market Positioning
Exhibits10: Parent market
Exhibits11: Market Characteristics
Exhibits12: Offerings of vendors included in the market definition
Exhibits13: Market segments
Exhibits14: Chart on Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits15: Data Table on Regional - Market size and forecast 2023-2028 ($ billion)
Exhibits16: Chart on Europe: Year-over-year growth 2023-2028 (%)
Exhibits17: Data Table on Regional - Market size and forecast 2023-2028 ($ billion)
Exhibits18: Historic Market Size - Data Table on call center outsourcing market in Europe 2018 - 2022 ($ billion)
Exhibits19: Historic Market Size - Type Segment 2018 - 2022 ($ billion)
Exhibits20: Historic Market Size - End-user Segment 2018 - 2022 ($ billion)
Exhibits21: Historic Market Size - Geography Segment 2018 - 2022 ($ billion)
Exhibits22: Five forces analysis - Comparison between 2023 and 2028
Exhibits23: Chart on Bargaining power of buyers - Impact of key factors 2023 and 2028
Exhibits24: Bargaining power of suppliers - Impact of key factors in 2023 and 2028
Exhibits25: Threat of new entrants - Impact of key factors in 2023 and 2028
Exhibits26: Threat of substitutes - Impact of key factors in 2023 and 2028
Exhibits27: Threat of rivalry - Impact of key factors in 2023 and 2028
Exhibits28: Chart on Market condition - Five forces 2023 and 2028
Exhibits29: Chart on Type - Market share 2023-2028 (%)
Exhibits30: Data Table on Type - Market share 2023-2028 (%)
Exhibits31: Chart on Comparison by Type
Exhibits32: Data Table on Comparison by Type
Exhibits33: Chart on Inbound - Market size and forecast 2023-2028 ($ billion)
Exhibits34: Data Table on Inbound - Market size and forecast 2023-2028 ($ billion)
Exhibits35: Chart on Inbound - Year-over-year growth 2023-2028 (%)
Exhibits36: Data Table on Inbound - Year-over-year growth 2023-2028 (%)
Exhibits37: Chart on Outbound - Market size and forecast 2023-2028 ($ billion)
Exhibits38: Data Table on Outbound - Market size and forecast 2023-2028 ($ billion)
Exhibits39: Chart on Outbound - Year-over-year growth 2023-2028 (%)
Exhibits40: Data Table on Outbound - Year-over-year growth 2023-2028 (%)
Exhibits41: Market opportunity by Type ($ billion)
Exhibits42: Data Table on Market opportunity by Type ($ billion)
Exhibits43: Chart on End-user - Market share 2023-2028 (%)
Exhibits44: Data Table on End-user - Market share 2023-2028 (%)
Exhibits45: Chart on Comparison by End-user
Exhibits46: Data Table on Comparison by End-user
Exhibits47: Chart on IT and telecom - Market size and forecast 2023-2028 ($ billion)
Exhibits48: Data Table on IT and telecom - Market size and forecast 2023-2028 ($ billion)
Exhibits49: Chart on IT and telecom - Year-over-year growth 2023-2028 (%)
Exhibits50: Data Table on IT and telecom - Year-over-year growth 2023-2028 (%)
Exhibits51: Chart on BFSI - Market size and forecast 2023-2028 ($ billion)
Exhibits52: Data Table on BFSI - Market size and forecast 2023-2028 ($ billion)
Exhibits53: Chart on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits54: Data Table on BFSI - Year-over-year growth 2023-2028 (%)
Exhibits55: Chart on Healthcare - Market size and forecast 2023-2028 ($ billion)
Exhibits56: Data Table on Healthcare - Market size and forecast 2023-2028 ($ billion)
Exhibits57: Chart on Healthcare - Year-over-year growth 2023-2028 (%)
Exhibits58: Data Table on Healthcare - Year-over-year growth 2023-2028 (%)
Exhibits59: Chart on Retail - Market size and forecast 2023-2028 ($ billion)
Exhibits60: Data Table on Retail - Market size and forecast 2023-2028 ($ billion)
Exhibits61: Chart on Retail - Year-over-year growth 2023-2028 (%)
Exhibits62: Data Table on Retail - Year-over-year growth 2023-2028 (%)
Exhibits63: Chart on Others - Market size and forecast 2023-2028 ($ billion)
Exhibits64: Data Table on Others - Market size and forecast 2023-2028 ($ billion)
Exhibits65: Chart on Others - Year-over-year growth 2023-2028 (%)
Exhibits66: Data Table on Others - Year-over-year growth 2023-2028 (%)
Exhibits67: Market opportunity by End-user ($ billion)
Exhibits68: Data Table on Market opportunity by End-user ($ billion)
Exhibits69: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits70: Chart on Market share By Geographical Landscape - 2023-2028 (%)
Exhibits71: Data Table on Market share By Geographical Landscape - 2023-2028 (%)
Exhibits72: Chart on Geographic comparison
Exhibits73: Data Table on Geographic comparison
Exhibits74: Chart on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits75: Data Table on UK - Market size and forecast 2023-2028 ($ billion)
Exhibits76: Chart on UK - Year-over-year growth 2023-2028 (%)
Exhibits77: Data Table on UK - Year-over-year growth 2023-2028 (%)
Exhibits78: Chart on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits79: Data Table on Germany - Market size and forecast 2023-2028 ($ billion)
Exhibits80: Chart on Germany - Year-over-year growth 2023-2028 (%)
Exhibits81: Data Table on Germany - Year-over-year growth 2023-2028 (%)
Exhibits82: Chart on France - Market size and forecast 2023-2028 ($ billion)
Exhibits83: Data Table on France - Market size and forecast 2023-2028 ($ billion)
Exhibits84: Chart on France - Year-over-year growth 2023-2028 (%)
Exhibits85: Data Table on France - Year-over-year growth 2023-2028 (%)
Exhibits86: Chart on The Netherlands - Market size and forecast 2023-2028 ($ billion)
Exhibits87: Data Table on The Netherlands - Market size and forecast 2023-2028 ($ billion)
Exhibits88: Chart on The Netherlands - Year-over-year growth 2023-2028 (%)
Exhibits89: Data Table on The Netherlands - Year-over-year growth 2023-2028 (%)
Exhibits90: Chart on Rest of Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits91: Data Table on Rest of Europe - Market size and forecast 2023-2028 ($ billion)
Exhibits92: Chart on Rest of Europe - Year-over-year growth 2023-2028 (%)
Exhibits93: Data Table on Rest of Europe - Year-over-year growth 2023-2028 (%)
Exhibits94: Market opportunity By Geographical Landscape ($ billion)
Exhibits95: Data Table on Market opportunity By Geographical Landscape ($ billion)
Exhibits96: Impact of drivers and challenges in 2023 and 2028
Exhibits97: Overview on Criticality of inputs and Factors of differentiation
Exhibits98: Overview on factors of disruption
Exhibits99: Impact of key risks on business
Exhibits100: Vendors covered
Exhibits101: Matrix on vendor position and classification
Exhibits102: Alorica Inc. - Overview
Exhibits103: Alorica Inc. - Product / Service
Exhibits104: Alorica Inc. - Key offerings
Exhibits105: Atento SA - Overview
Exhibits106: Atento SA - Business segments
Exhibits107: Atento SA - Key offerings
Exhibits108: Atento SA - Segment focus
Exhibits109: Bertelsmann SE and Co. KGaA - Overview
Exhibits110: Bertelsmann SE and Co. KGaA - Business segments
Exhibits111: Bertelsmann SE and Co. KGaA - Key news
Exhibits112: Bertelsmann SE and Co. KGaA - Key offerings
Exhibits113: Bertelsmann SE and Co. KGaA - Segment focus
Exhibits114: CIENCE Technologies - Overview
Exhibits115: CIENCE Technologies - Product / Service
Exhibits116: CIENCE Technologies - Key offerings
Exhibits117: Computer Generated Solutions Inc. - Overview
Exhibits118: Computer Generated Solutions Inc. - Product / Service
Exhibits119: Computer Generated Solutions Inc. - Key offerings
Exhibits120: Concentrix Corp. - Overview
Exhibits121: Concentrix Corp. - Product / Service
Exhibits122: Concentrix Corp. - Key offerings
Exhibits123: Conduent Inc. - Overview
Exhibits124: Conduent Inc. - Business segments
Exhibits125: Conduent Inc. - Key news
Exhibits126: Conduent Inc. - Key offerings
Exhibits127: Conduent Inc. - Segment focus
Exhibits128: Foundever Group - Overview
Exhibits129: Foundever Group - Product / Service
Exhibits130: Foundever Group - Key offerings
Exhibits131: Helpware Inc. - Overview
Exhibits132: Helpware Inc. - Product / Service
Exhibits133: Helpware Inc. - Key offerings
Exhibits134: StarTek Inc. - Overview
Exhibits135: StarTek Inc. - Business segments
Exhibits136: StarTek Inc. - Key offerings
Exhibits137: StarTek Inc. - Segment focus
Exhibits138: Sutherland Global Services Inc. - Overview
Exhibits139: Sutherland Global Services Inc. - Product / Service
Exhibits140: Sutherland Global Services Inc. - Key offerings
Exhibits141: Teleperformance SE - Overview
Exhibits142: Teleperformance SE - Product / Service
Exhibits143: Teleperformance SE - Key offerings
Exhibits144: TELUS Corp. - Overview
Exhibits145: TELUS Corp. - Business segments
Exhibits146: TELUS Corp. - Key offerings
Exhibits147: TELUS Corp. - Segment focus
Exhibits148: Transcom Holding AB - Overview
Exhibits149: Transcom Holding AB - Business segments
Exhibits150: Transcom Holding AB - Key offerings
Exhibits151: Transcom Holding AB - Segment focus
Exhibits152: TTEC Holdings Inc. - Overview
Exhibits153: TTEC Holdings Inc. - Business segments
Exhibits154: TTEC Holdings Inc. - Key offerings
Exhibits155: TTEC Holdings Inc. - Segment focus
Exhibits156: Inclusions checklist
Exhibits157: Exclusions checklist
Exhibits158: Currency conversion rates for US$
Exhibits159: Research methodology
Exhibits160: Validation techniques employed for market sizing
Exhibits161: Information sources
Exhibits162: List of abbreviations