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コールセンターアウトソーシングの世界市場 2023-2027
コールセンターアウトソーシング市場は、2022年から2027年にかけて276億4,000万米ドルの成長が予測され、予測期間中のCAGRは4.8%で加速すると予測されています。コールセンターアウトソーシング市場に関する当レポートでは、市場規模や予測、動向、成長促進要因、課題などの全体的な分析に加え、約25のベンダーを網羅したベンダー分析を掲載しています。
現在の市場シナリオ、最新動向と促進要因、全体的な市場環境に関する最新分析を提供しています。コールセンター進出先としての新興国の台頭、コールセンターでのRPA利用の増加、運用コスト削減への注力などが市場を牽引しています。
Technavioのコールセンターアウトソーシング市場は以下のように区分される：
エンドユーザー別
- ITおよび通信
- BFSI
- ヘルスケア
- 小売
- その他
タイプ別
- インバウンド
- アウトバウンド
地域別
- 北米
- ヨーロッパ
- APAC
- 南米
- 中東・アフリカ
本調査では、今後数年間のコールセンターアウトソーシング市場の成長を促進する主な理由の1つとして、ベンダー間のM&Aや戦略的提携の増加を挙げている。また、コールセンターにおけるクラウド通信の採用率の上昇や、コールセンターにおける分析ソリューションの高い採用率は、市場の大きな需要につながる。
コールセンターアウトソーシング市場に関するレポートは以下の分野をカバーしています：
- コールセンターアウトソーシング市場の規模
- コールセンターアウトソーシング市場予測
- コールセンターアウトソーシング市場の産業分析
本レポートでは、コールセンターアウトソーシング市場の主要ベンダーである247.ai Inc.、Alorica Inc.、Atento SA、Bertelsmann SE and Co.KGaA、Computer Generated Solutions Inc.、Continuum Global Solutions LLC、Datacom Group Ltd.、DiRAD Technologies Inc.、Epicenter Technologies Pvt. Ltd.、Helpware Inc.、Hinduja Global Solutions Ltd.、Infosys Ltd.、Serco Group Plc、StarTek Inc.、Sutherland Global Services Inc.、Tata Consultancy Services Ltd.、Teleperformance SE、Transcom Holding AB、XACT Acquisition LLC、Five9 Inc.などである。また、コールセンターアウトソーシング市場の分析レポートには、市場成長に影響を与える今後の動向や課題に関する情報も含まれています。これは、企業が戦略を練り、来るべき成長機会をすべて活用するのに役立つものです。
本調査は、業界の主要参加者からのインプットを含め、一次情報と二次情報を客観的に組み合わせて実施しました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/call-center-outsourcing-market-size-industry-analysis をご覧ください。
当出版社では、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数の情報源からのデータを調査、統合、要約する方法で、市場の詳細なイメージを提示しています。また、主要な業界インフルエンサーを特定することで、市場の様々な側面を提示しています。提示されるデータは包括的で信頼性が高く、一次および二次にわたる広範な調査の結果です。市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、質的・量的調査を用いた綿密なベンダー選定方法と分析を提供します。

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目次

• 1 Executive Summary
o 1.1 Market overview
o Exhibit 01: Executive Summary - Chart on Market Overview
o Exhibit 02: Executive Summary - Data Table on Market Overview
o Exhibit 03: Executive Summary - Chart on Global Market Characteristics
o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
o Exhibit 05: Executive Summary - Chart on Market Segmentation by End-user
o Exhibit 06: Executive Summary - Chart on Market Segmentation by Type
o Exhibit 07: Executive Summary - Chart on Incremental Growth
o Exhibit 08: Executive Summary - Data Table on Incremental Growth
o Exhibit 09: Executive Summary - Chart on Vendor Market Positioning
• 2 Market Landscape
o 2.1 Market ecosystem
o Exhibit 10: Parent market
o Exhibit 11: Market Characteristics
• 3 Market Sizing
o 3.1 Market definition
o Exhibit 12: Offerings of vendors included in the market definition
o 3.2 Market segment analysis
o Exhibit 13: Market segments
o 3.3 Market size 2022
o 3.4 Market outlook: Forecast for 2022-2027
o Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
o Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
o Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
o Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• 4 Historic Market Size
o 4.1 Global call center outsourcingmarket 2017 - 2021
o Exhibit 18: Historic Market Size - Data Table on global call center outsourcingmarket 2017 - 2021 ($ billion)
o 4.2 End-user Segment Analysis 2017 - 2021
o Exhibit 19: Historic Market Size - End-user Segment 2017 - 2021 ($ billion)
o 4.3 Type Segment Analysis 2017 - 2021
o Exhibit 20: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
o 4.4 Geography Segment Analysis 2017 - 2021
o Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
o 4.5 Country Segment Analysis 2017 - 2021
o Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
• 5 Five Forces Analysis
o 5.1 Five forces summary
o Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
o 5.2 Bargaining power of buyers
o Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
o 5.3 Bargaining power of suppliers
o Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
o 5.4 Threat of new entrants
o Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
o 5.5 Threat of substitutes
o Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
o 5.6 Threat of rivalry
o Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
o 5.7 Market condition
o Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
• 6 Market Segmentation by End-user
o 6.1 Market segments
o Exhibit 30: Chart on End-user - Market share 2022-2027 (%)
o Exhibit 31: Data Table on End-user - Market share 2022-2027 (%)
o 6.2 Comparison by End-user
o Exhibit 32: Chart on Comparison by End-user
o Exhibit 33: Data Table on Comparison by End-user
o 6.3 IT and telecom - Market size and forecast 2022-2027
o Exhibit 34: Chart on IT and telecom - Market size and forecast 2022-2027 ($ billion)
o Exhibit 35: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ billion)
o Exhibit 36: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
o Exhibit 37: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
o 6.4 BFSI - Market size and forecast 2022-2027
o Exhibit 38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
o Exhibit 39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
o Exhibit 40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
o Exhibit 41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
o 6.5 Healthcare - Market size and forecast 2022-2027
o Exhibit 42: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
o Exhibit 43: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
o Exhibit 44: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
o Exhibit 45: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
o 6.6 Retail - Market size and forecast 2022-2027
o Exhibit 46: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
o Exhibit 47: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
o Exhibit 48: Chart on Retail - Year-over-year growth 2022-2027 (%)
o Exhibit 49: Data Table on Retail - Year-over-year growth 2022-2027 (%)
o 6.7 Others - Market size and forecast 2022-2027
o Exhibit 50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
o Exhibit 51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
o Exhibit 52: Chart on Others - Year-over-year growth 2022-2027 (%)
o Exhibit 53: Data Table on Others - Year-over-year growth 2022-2027 (%)
o 6.8 Market opportunity by End-user
o Exhibit 54: Market opportunity by End-user ($ billion)
o Exhibit 55: Data Table on Market opportunity by End-user ($ billion)
• 7 Market Segmentation by Type
o 7.1 Market segments
o Exhibit 56: Chart on Type - Market share 2022-2027 (%)
o Exhibit 57: Data Table on Type - Market share 2022-2027 (%)
o 7.2 Comparison by Type
o Exhibit 58: Chart on Comparison by Type
o Exhibit 59: Data Table on Comparison by Type
o 7.3 Inbound - Market size and forecast 2022-2027
o Exhibit 60: Chart on Inbound - Market size and forecast 2022-2027 ($ billion)
o Exhibit 61: Data Table on Inbound - Market size and forecast 2022-2027 ($ billion)
o Exhibit 62: Chart on Inbound - Year-over-year growth 2022-2027 (%)
o Exhibit 63: Data Table on Inbound - Year-over-year growth 2022-2027 (%)
o 7.4 Outbound - Market size and forecast 2022-2027
o Exhibit 64: Chart on Outbound - Market size and forecast 2022-2027 ($ billion)
o Exhibit 65: Data Table on Outbound - Market size and forecast 2022-2027 ($ billion)
o Exhibit 66: Chart on Outbound - Year-over-year growth 2022-2027 (%)
o Exhibit 67: Data Table on Outbound - Year-over-year growth 2022-2027 (%)
o 7.5 Market opportunity by Type
o Exhibit 68: Market opportunity by Type ($ billion)
o Exhibit 69: Data Table on Market opportunity by Type ($ billion)
• 8 Customer Landscape
o 8.1 Customer landscape overview
o Exhibit 70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 9 Geographic Landscape
o 9.1 Geographic segmentation
o Exhibit 71: Chart on Market share By Geographical Landscape 2022-2027 (%)
o Exhibit 72: Data Table on Market share By Geographical Landscape 2022-2027 (%)
o 9.2 Geographic comparison
o Exhibit 73: Chart on Geographic comparison
o Exhibit 74: Data Table on Geographic comparison
o 9.3 North America - Market size and forecast 2022-2027
o Exhibit 75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 77: Chart on North America - Year-over-year growth 2022-2027 (%)
o Exhibit 78: Data Table on North America - Year-over-year growth 2022-2027 (%)
o 9.4 Europe - Market size and forecast 2022-2027
o Exhibit 79: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
o Exhibit 80: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
o Exhibit 81: Chart on Europe - Year-over-year growth 2022-2027 (%)
o Exhibit 82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
o 9.5 APAC - Market size and forecast 2022-2027
o Exhibit 83: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
o Exhibit 84: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
o Exhibit 85: Chart on APAC - Year-over-year growth 2022-2027 (%)
o Exhibit 86: Data Table on APAC - Year-over-year growth 2022-2027 (%)
o 9.6 South America - Market size and forecast 2022-2027
o Exhibit 87: Chart on South America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 88: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 89: Chart on South America - Year-over-year growth 2022-2027 (%)
o Exhibit 90: Data Table on South America - Year-over-year growth 2022-2027 (%)
o 9.7 Middle East and Africa - Market size and forecast 2022-2027
o Exhibit 91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
o Exhibit 92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
o Exhibit 93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o Exhibit 94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o 9.8 US - Market size and forecast 2022-2027
o Exhibit 95: Chart on US - Market size and forecast 2022-2027 ($ billion)
o Exhibit 96: Data Table on US - Market size and forecast 2022-2027 ($ billion)
o Exhibit 97: Chart on US - Year-over-year growth 2022-2027 (%)
o Exhibit 98: Data Table on US - Year-over-year growth 2022-2027 (%)
o 9.9 UK - Market size and forecast 2022-2027
o Exhibit 99: Chart on UK - Market size and forecast 2022-2027 ($ billion)
o Exhibit 100: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
o Exhibit 101: Chart on UK - Year-over-year growth 2022-2027 (%)
o Exhibit 102: Data Table on UK - Year-over-year growth 2022-2027 (%)
o 9.10 Australia - Market size and forecast 2022-2027
o Exhibit 103: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
o Exhibit 104: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
o Exhibit 105: Chart on Australia - Year-over-year growth 2022-2027 (%)
o Exhibit 106: Data Table on Australia - Year-over-year growth 2022-2027 (%)
o 9.11 Germany - Market size and forecast 2022-2027
o Exhibit 107: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
o Exhibit 108: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
o Exhibit 109: Chart on Germany - Year-over-year growth 2022-2027 (%)
o Exhibit 110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
o 9.12 India - Market size and forecast 2022-2027
o Exhibit 111: Chart on India - Market size and forecast 2022-2027 ($ billion)
o Exhibit 112: Data Table on India - Market size and forecast 2022-2027 ($ billion)
o Exhibit 113: Chart on India - Year-over-year growth 2022-2027 (%)
o Exhibit 114: Data Table on India - Year-over-year growth 2022-2027 (%)
o 9.13 Market opportunity By Geographical Landscape
o Exhibit 115: Market opportunity By Geographical Landscape ($ billion)
o Exhibit 116: Data Tables on Market opportunity By Geographical Landscape ($ billion)
• 10 Drivers, Challenges, and Trends
o 10.1 Market drivers
o 10.2 Market challenges
o 10.3 Impact of drivers and challenges
o Exhibit 117: Impact of drivers and challenges in 2022 and 2027
o 10.4 Market trends
• 11 Vendor Landscape
o 11.1 Overview
o 11.2 Vendor landscape
o Exhibit 118: Overview on Criticality of inputs and Factors of differentiation
o 11.3 Landscape disruption
o Exhibit 119: Overview on factors of disruption
o 11.4 Industry risks
o Exhibit 120: Impact of key risks on business
• 12 Vendor Analysis
o 12.1 Vendors covered
o Exhibit 121: Vendors covered
o 12.2 Market positioning of vendors
o Exhibit 122: Matrix on vendor position and classification
o 12.3 Alorica Inc.
o Exhibit 123: Alorica Inc. - Overview
o Exhibit 124: Alorica Inc. - Product / Service
o Exhibit 125: Alorica Inc. - Key offerings
o 12.4 Atento SA
o Exhibit 126: Atento SA - Overview
o Exhibit 127: Atento SA - Business segments
o Exhibit 128: Atento SA - Key offerings
o Exhibit 129: Atento SA - Segment focus
o 12.5 Bertelsmann SE and Co. KGaA
o Exhibit 130: Bertelsmann SE and Co. KGaA - Overview
o Exhibit 131: Bertelsmann SE and Co. KGaA - Business segments
o Exhibit 132: Bertelsmann SE and Co. KGaA - Key news
o Exhibit 133: Bertelsmann SE and Co. KGaA - Key offerings
o Exhibit 134: Bertelsmann SE and Co. KGaA - Segment focus
o 12.6 Computer Generated Solutions Inc.
o Exhibit 135: Computer Generated Solutions Inc. - Overview
o Exhibit 136: Computer Generated Solutions Inc. - Product / Service
o Exhibit 137: Computer Generated Solutions Inc. - Key offerings
o 12.7 Continuum Global Solutions LLC
o Exhibit 138: Continuum Global Solutions LLC - Overview
o Exhibit 139: Continuum Global Solutions LLC - Product / Service
o Exhibit 140: Continuum Global Solutions LLC - Key offerings
o 12.8 DiRAD Technologies Inc.
o Exhibit 141: DiRAD Technologies Inc. - Overview
o Exhibit 142: DiRAD Technologies Inc. - Product / Service
o Exhibit 143: DiRAD Technologies Inc. - Key offerings
o 12.9 Epicenter Technologies Pvt. Ltd.
o Exhibit 144: Epicenter Technologies Pvt. Ltd. - Overview
o Exhibit 145: Epicenter Technologies Pvt. Ltd. - Product / Service
o Exhibit 146: Epicenter Technologies Pvt. Ltd. - Key offerings
o 12.10 Five9 Inc.
o Exhibit 147: Five9 Inc. - Overview
o Exhibit 148: Five9 Inc. - Product / Service
o Exhibit 149: Five9 Inc. - Key offerings
o 12.11 Helpware Inc.
o Exhibit 150: Helpware Inc. - Overview
o Exhibit 151: Helpware Inc. - Product / Service
o Exhibit 152: Helpware Inc. - Key offerings
o 12.12 Hinduja Global Solutions Ltd.
o Exhibit 153: Hinduja Global Solutions Ltd. - Overview
o Exhibit 154: Hinduja Global Solutions Ltd. - Product / Service
o Exhibit 155: Hinduja Global Solutions Ltd. - Key offerings
o 12.13 StarTek Inc.
o Exhibit 156: StarTek Inc. - Overview
o Exhibit 157: StarTek Inc. - Business segments
o Exhibit 158: StarTek Inc. - Key offerings
o Exhibit 159: StarTek Inc. - Segment focus
o 12.14 Tata Consultancy Services Ltd.
o Exhibit 160: Tata Consultancy Services Ltd. - Overview
o Exhibit 161: Tata Consultancy Services Ltd. - Business segments
o Exhibit 162: Tata Consultancy Services Ltd. - Key news
o Exhibit 163: Tata Consultancy Services Ltd. - Key offerings
o Exhibit 164: Tata Consultancy Services Ltd. - Segment focus
o 12.15 Teleperformance SE
o Exhibit 165: Teleperformance SE - Overview
o Exhibit 166: Teleperformance SE - Product / Service
o Exhibit 167: Teleperformance SE - Key offerings
o 12.16 Transcom Holding AB
o Exhibit 168: Transcom Holding AB - Overview
o Exhibit 169: Transcom Holding AB - Business segments
o Exhibit 170: Transcom Holding AB - Key offerings
o Exhibit 171: Transcom Holding AB - Segment focus
o 12.17 XACT Acquisition LLC
o Exhibit 172: XACT Acquisition LLC - Overview
o Exhibit 173: XACT Acquisition LLC - Product / Service
o Exhibit 174: XACT Acquisition LLC - Key offerings
• 13 Appendix
o 13.1 Scope of the report
o 13.2 Inclusions and exclusions checklist
o Exhibit 175: Inclusions checklist
o Exhibit 176: Exclusions checklist
o 13.3 Currency conversion rates for US$
o Exhibit 177: Currency conversion rates for US$
o 13.4 Research methodology
o Exhibit 178: Research methodology
o Exhibit 179: Validation techniques employed for market sizing
o Exhibit 180: Information sources
o 13.5 List of abbreviations
o Exhibit 181: List of abbreviations


Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by End-user
Exhibits6: Executive Summary - Chart on Market Segmentation by Type
Exhibits7: Executive Summary - Chart on Incremental Growth
Exhibits8: Executive Summary - Data Table on Incremental Growth
Exhibits9: Executive Summary - Chart on Vendor Market Positioning
Exhibits10: Parent market
Exhibits11: Market Characteristics
Exhibits12: Offerings of vendors included in the market definition
Exhibits13: Market segments
Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits18: Historic Market Size - Data Table on global call center outsourcingmarket 2017 - 2021 ($ billion)
Exhibits19: Historic Market Size - End-user Segment 2017 - 2021 ($ billion)
Exhibits20: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
Exhibits23: Five forces analysis - Comparison between 2022 and 2027
Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
Exhibits29: Chart on Market condition - Five forces 2022 and 2027
Exhibits30: Chart on End-user - Market share 2022-2027 (%)
Exhibits31: Data Table on End-user - Market share 2022-2027 (%)
Exhibits32: Chart on Comparison by End-user
Exhibits33: Data Table on Comparison by End-user
Exhibits34: Chart on IT and telecom - Market size and forecast 2022-2027 ($ billion)
Exhibits35: Data Table on IT and telecom - Market size and forecast 2022-2027 ($ billion)
Exhibits36: Chart on IT and telecom - Year-over-year growth 2022-2027 (%)
Exhibits37: Data Table on IT and telecom - Year-over-year growth 2022-2027 (%)
Exhibits38: Chart on BFSI - Market size and forecast 2022-2027 ($ billion)
Exhibits39: Data Table on BFSI - Market size and forecast 2022-2027 ($ billion)
Exhibits40: Chart on BFSI - Year-over-year growth 2022-2027 (%)
Exhibits41: Data Table on BFSI - Year-over-year growth 2022-2027 (%)
Exhibits42: Chart on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibits43: Data Table on Healthcare - Market size and forecast 2022-2027 ($ billion)
Exhibits44: Chart on Healthcare - Year-over-year growth 2022-2027 (%)
Exhibits45: Data Table on Healthcare - Year-over-year growth 2022-2027 (%)
Exhibits46: Chart on Retail - Market size and forecast 2022-2027 ($ billion)
Exhibits47: Data Table on Retail - Market size and forecast 2022-2027 ($ billion)
Exhibits48: Chart on Retail - Year-over-year growth 2022-2027 (%)
Exhibits49: Data Table on Retail - Year-over-year growth 2022-2027 (%)
Exhibits50: Chart on Others - Market size and forecast 2022-2027 ($ billion)
Exhibits51: Data Table on Others - Market size and forecast 2022-2027 ($ billion)
Exhibits52: Chart on Others - Year-over-year growth 2022-2027 (%)
Exhibits53: Data Table on Others - Year-over-year growth 2022-2027 (%)
Exhibits54: Market opportunity by End-user ($ billion)
Exhibits55: Data Table on Market opportunity by End-user ($ billion)
Exhibits56: Chart on Type - Market share 2022-2027 (%)
Exhibits57: Data Table on Type - Market share 2022-2027 (%)
Exhibits58: Chart on Comparison by Type
Exhibits59: Data Table on Comparison by Type
Exhibits60: Chart on Inbound - Market size and forecast 2022-2027 ($ billion)
Exhibits61: Data Table on Inbound - Market size and forecast 2022-2027 ($ billion)
Exhibits62: Chart on Inbound - Year-over-year growth 2022-2027 (%)
Exhibits63: Data Table on Inbound - Year-over-year growth 2022-2027 (%)
Exhibits64: Chart on Outbound - Market size and forecast 2022-2027 ($ billion)
Exhibits65: Data Table on Outbound - Market size and forecast 2022-2027 ($ billion)
Exhibits66: Chart on Outbound - Year-over-year growth 2022-2027 (%)
Exhibits67: Data Table on Outbound - Year-over-year growth 2022-2027 (%)
Exhibits68: Market opportunity by Type ($ billion)
Exhibits69: Data Table on Market opportunity by Type ($ billion)
Exhibits70: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits71: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibits72: Data Table on Market share By Geographical Landscape 2022-2027 (%)
Exhibits73: Chart on Geographic comparison
Exhibits74: Data Table on Geographic comparison
Exhibits75: Chart on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits76: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits77: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibits78: Data Table on North America - Year-over-year growth 2022-2027 (%)
Exhibits79: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits80: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits81: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibits82: Data Table on Europe - Year-over-year growth 2022-2027 (%)
Exhibits83: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits84: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits85: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibits86: Data Table on APAC - Year-over-year growth 2022-2027 (%)
Exhibits87: Chart on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits88: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits89: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibits90: Data Table on South America - Year-over-year growth 2022-2027 (%)
Exhibits91: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits92: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits93: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits94: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits95: Chart on US - Market size and forecast 2022-2027 ($ billion)
Exhibits96: Data Table on US - Market size and forecast 2022-2027 ($ billion)
Exhibits97: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibits98: Data Table on US - Year-over-year growth 2022-2027 (%)
Exhibits99: Chart on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits100: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits101: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibits102: Data Table on UK - Year-over-year growth 2022-2027 (%)
Exhibits103: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibits104: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibits105: Chart on Australia - Year-over-year growth 2022-2027 (%)
Exhibits106: Data Table on Australia - Year-over-year growth 2022-2027 (%)
Exhibits107: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits108: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits109: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibits110: Data Table on Germany - Year-over-year growth 2022-2027 (%)
Exhibits111: Chart on India - Market size and forecast 2022-2027 ($ billion)
Exhibits112: Data Table on India - Market size and forecast 2022-2027 ($ billion)
Exhibits113: Chart on India - Year-over-year growth 2022-2027 (%)
Exhibits114: Data Table on India - Year-over-year growth 2022-2027 (%)
Exhibits115: Market opportunity By Geographical Landscape ($ billion)
Exhibits116: Data Tables on Market opportunity By Geographical Landscape ($ billion)
Exhibits117: Impact of drivers and challenges in 2022 and 2027
Exhibits118: Overview on Criticality of inputs and Factors of differentiation
Exhibits119: Overview on factors of disruption
Exhibits120: Impact of key risks on business
Exhibits121: Vendors covered
Exhibits122: Matrix on vendor position and classification
Exhibits123: Alorica Inc. - Overview
Exhibits124: Alorica Inc. - Product / Service
Exhibits125: Alorica Inc. - Key offerings
Exhibits126: Atento SA - Overview
Exhibits127: Atento SA - Business segments
Exhibits128: Atento SA - Key offerings
Exhibits129: Atento SA - Segment focus
Exhibits130: Bertelsmann SE and Co. KGaA - Overview
Exhibits131: Bertelsmann SE and Co. KGaA - Business segments
Exhibits132: Bertelsmann SE and Co. KGaA - Key news
Exhibits133: Bertelsmann SE and Co. KGaA - Key offerings
Exhibits134: Bertelsmann SE and Co. KGaA - Segment focus
Exhibits135: Computer Generated Solutions Inc. - Overview
Exhibits136: Computer Generated Solutions Inc. - Product / Service
Exhibits137: Computer Generated Solutions Inc. - Key offerings
Exhibits138: Continuum Global Solutions LLC - Overview
Exhibits139: Continuum Global Solutions LLC - Product / Service
Exhibits140: Continuum Global Solutions LLC - Key offerings
Exhibits141: DiRAD Technologies Inc. - Overview
Exhibits142: DiRAD Technologies Inc. - Product / Service
Exhibits143: DiRAD Technologies Inc. - Key offerings
Exhibits144: Epicenter Technologies Pvt. Ltd. - Overview
Exhibits145: Epicenter Technologies Pvt. Ltd. - Product / Service
Exhibits146: Epicenter Technologies Pvt. Ltd. - Key offerings
Exhibits147: Five9 Inc. - Overview
Exhibits148: Five9 Inc. - Product / Service
Exhibits149: Five9 Inc. - Key offerings
Exhibits150: Helpware Inc. - Overview
Exhibits151: Helpware Inc. - Product / Service
Exhibits152: Helpware Inc. - Key offerings
Exhibits153: Hinduja Global Solutions Ltd. - Overview
Exhibits154: Hinduja Global Solutions Ltd. - Product / Service
Exhibits155: Hinduja Global Solutions Ltd. - Key offerings
Exhibits156: StarTek Inc. - Overview
Exhibits157: StarTek Inc. - Business segments
Exhibits158: StarTek Inc. - Key offerings
Exhibits159: StarTek Inc. - Segment focus
Exhibits160: Tata Consultancy Services Ltd. - Overview
Exhibits161: Tata Consultancy Services Ltd. - Business segments
Exhibits162: Tata Consultancy Services Ltd. - Key news
Exhibits163: Tata Consultancy Services Ltd. - Key offerings
Exhibits164: Tata Consultancy Services Ltd. - Segment focus
Exhibits165: Teleperformance SE - Overview
Exhibits166: Teleperformance SE - Product / Service
Exhibits167: Teleperformance SE - Key offerings
Exhibits168: Transcom Holding AB - Overview
Exhibits169: Transcom Holding AB - Business segments
Exhibits170: Transcom Holding AB - Key offerings
Exhibits171: Transcom Holding AB - Segment focus
Exhibits172: XACT Acquisition LLC - Overview
Exhibits173: XACT Acquisition LLC - Product / Service
Exhibits174: XACT Acquisition LLC - Key offerings
Exhibits175: Inclusions checklist
Exhibits176: Exclusions checklist
Exhibits177: Currency conversion rates for US$
Exhibits178: Research methodology
Exhibits179: Validation techniques employed for market sizing
Exhibits180: Information sources
Exhibits181: List of abbreviations