サマリー

オートメーションCOEの市場規模は、2022年の3億米ドルから2027年には15億米ドルへと、予測期間中に36.9%の複合年間成長率（CAGR）で成長すると予測されます。オートメーションCOE市場は、さまざまなビジネスドライバにより、予測期間中に大きな成長率を示すと予想されます。自動化COE市場の成長を促す要因としては、企業全体のROIの大幅な改善、データ入力エラーの減少、リスクの低減による品質の向上などが挙げられます。
オートメーションCOEは、企業の自動化を、計画、テスト、定期的な評価を必要とする継続的なプロジェクトとして扱います。自動化COEのフレームワークは、相互に関連する2つの柱、「人とプロセス」と「システムとインフラ」に分けることができます。この2つのフレームワークでは、継続的なエンタープライズ・オートメーション・プロジェクトのための強固な基盤を構築することが重要です。
UiPath社によると、自動化COEは、自動化出力を合理化し、構造を提供し、ユーザーが企業全体で自動化を拡大できるようにする社内チームである。自動化の専門家からなるチームを持つことで、ユーザーは戦略策定における時間とコストを削減し、企業は自動化プログラムから最大限の成果を得ることができるようになるのです。
予測期間中、テクノロジー＆コンサルティングサービスが最大の市場規模を記録
自動化COE市場は、サービス別に、技術評価・コンサルティングサービス、設計・テストサービス、ガバナンスサービス、導入支援サービスに区分されます。自動化COEは、複数の技術を組み合わせて、意思決定と継続的な学習を伴う複雑なエンドツーエンドのビジネスプロセスを自動化するものです。企業はこの機会を活用し、小さなルールベースのタスクから複雑なビジネスプロセスまで自動化します。このダイナミックなトレンドに対応するために、企業は優れた自動化能力を必要としています。
予測期間中、大企業が最大の市場規模を占める
自動化COE市場は、組織規模に基づき、中小企業と大企業に区分されます。中小企業は従業員数1～1,000人の企業であり、大企業は従業員数1,000人以上の企業である。グローバル化に伴い、企業はビジネス目標を達成するために、顧客だけでなく社内スタッフを教育する必要性を認識するようになりました。企業は、利益率の向上と業務効率の改善を支援する技術を必要としています。大企業は、世界中に存在するチャネルパートナーの複雑なネットワークにより、今後数年間でオートメーションCOEを急速に導入すると予想されます。
アジア太平洋地域が予測期間中に最も高いCAGRを維持
自動化COE市場は、地域別に北米、アジア太平洋地域、ヨーロッパ、その他の地域（RoW）に区分される。RoWは、中東・アフリカと中南米を対象としています。予測期間中は、北米が市場を支配すると予想されます。北米市場の成長は、この地域におけるオートメーションCOEの大手サービスプロバイダーの存在と、R&Dへの投資の増加に起因していると考えられます。
すべての地域の企業が、財務、人事、販売、マーケティング、カスタマーサポートなど、さまざまな業務に統合および自動化技術を選択するようになってきています。Work Automation Index 2022」によると、北米では現在、66%の組織が5つ以上の部門でCOEプラットフォームを使用しており、7つの部門を自動化している組織の数は、2019年からほぼ3倍になっています。北米と欧州は、これらの地域の企業がトレンドの技術をいち早く採用していることから、相対的に大きなシェアを占めると予想されます。
プライマリーの内訳
フロントラインワーカーのトレーニング市場で事業を展開する様々な主要組織の最高経営責任者（CEO）、イノベーションおよびテクノロジーディレクター、システムインテグレーター、経営幹部に対して詳細なインタビューを実施した。
企業別ではティアI：35％、ティアII：45％、ティアIII：20
役職別C-Level Executives:役職別：C-Level Executive 35%、D-Level Executive 25%、Managers 40
地域別APAC地域別：APAC：30％、ヨーロッパ：20％、北米：45％、その他の地域：5
本レポートでは、フロントラインワーカーのトレーニングを提供する主要企業の調査も行っています。フロントラインワーカーのトレーニング市場における主要ベンダーのプロフィールを掲載しています。フロントラインワーカーのトレーニング市場の主要なプレーヤーは、SS&C Blue Prism（英国）、UiPath（米国）、Automation Anywhere（米国）、NICE（イスラエル）、Digital Workforce（フィンランド）、HelpSystems（米国）、Ctrl365（アルゼンチン）、FASTPATH（オランダ）、ElectroNeek（米国）、AnyRobot（米国）。Roboyo（ドイツ）、Nintex（米国）、Chazey Partners（米国）、Smartbridge（米国）、Blueprint（米国）、Robocloud（英国）、Verint（米国）、HelpSystems（米国）、Cigniti（インド）、Innominds（米国）、TestingXperts（米国）、KiwiQA（オーストラリア）、Calidad Infotech（インド）、CIGNEX（米国）、ChoiceWORX（米国）、XenonStack（米国）。
調査対象
オートメーションCOE市場の調査には、二次情報源、ディレクトリ、Journal of Information Systems & Technology Management、RPA Journal、有料データベースなどを幅広く利用した。一次情報源は、主に基幹産業と関連産業の業界専門家、好ましい自動化COEソリューションとサービスのプロバイダー、第三者サービスプロバイダー、コンサルティングサービスプロバイダー、エンドユーザー、その他営利企業である。重要な定性的・定量的情報を入手・検証し、市場の展望を評価するために、主要な業界関係者や主題専門家を含む様々な主要回答者に詳細なインタビューを実施した。
レポート購入の主なメリット
本レポートは、この市場における市場リーダー/新規参入者に、フロントラインワーカーのトレーニング市場全体とそのサブセグメントに関する収益数値の最も近い近似値に関する情報を提供するものと思われます。ステークホルダーが競争環境を理解し、自社のビジネスを位置づけ、適切な市場参入戦略を計画するために、より良い洞察を得るのに役立つと思われます。また、ステークホルダーが市場の脈動を理解するのに役立ち、主要な市場促進要因、阻害要因、課題、機会に関する情報を提供します。

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目次

1 INTRODUCTION 24
1.1 STUDY OBJECTIVES 24
1.2 MARKET DEFINITION 24
1.2.1 INCLUSIONS & EXCLUSIONS 25
1.3 MARKET SCOPE 25
1.3.1 MARKET SEGMENTATION 25
1.3.2 REGIONS COVERED 26
1.3.3 YEARS CONSIDERED 26
1.4 CURRENCY CONSIDERED 26
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2019–2021 27
1.5 STAKEHOLDERS 27
2 RESEARCH METHODOLOGY 28
2.1 RESEARCH DATA 28
FIGURE 1 AUTOMATION COE MARKET: RESEARCH DESIGN 28
2.1.1 SECONDARY DATA 29
2.1.2 PRIMARY DATA 29
TABLE 2 PRIMARY INTERVIEWS 29
2.1.2.1 Breakup of primary profiles 30
2.1.2.2 Key industry insights 30
2.2 MARKET BREAKUP & DATA TRIANGULATION 31
FIGURE 2 DATA TRIANGULATION 31
2.3 MARKET SIZE ESTIMATION 32
FIGURE 3 AUTOMATION COE MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 32
2.3.1 TOP-DOWN APPROACH 32
2.3.2 BOTTOM-UP APPROACH 33
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY – BOTTOM-UP APPROACH 1 (SUPPLY SIDE): REVENUE FROM SOLUTIONS/SERVICES 33
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY – BOTTOM-UP APPROACH 2 (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SERVICES 34
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY – BOTTOM-UP APPROACH 3 (SUPPLY SIDE): COLLECTIVE REVENUE FROM ALL SERVICES 34
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY – BOTTOM-UP APPROACH 4 (DEMAND SIDE): SHARE OF AUTOMATION COE THROUGH OVERALL SPENDING 35
2.4 MARKET FORECAST 36
TABLE 3 FACTOR ANALYSIS 36
2.5 ASSUMPTIONS 37
2.6 LIMITATIONS 38
 
3 EXECUTIVE SUMMARY 39
TABLE 4 GLOBAL AUTOMATION COE MARKET SIZE AND GROWTH RATE, 2020–2027 (USD MILLION, Y-O-Y%) 40
FIGURE 8 TECHNOLOGY ASSESSMENT & CONSULTING SEGMENT TO HOLD LARGER SHARE OF AUTOMATION COE MARKET IN 2022 40
FIGURE 9 LARGE ENTERPRISES TO DOMINATE MARKET IN 2022 40
FIGURE 10 BFSI VERTICAL TO ACCOUNT FOR LARGEST SHARE OF MARKET IN 2022 41
FIGURE 11 NORTH AMERICA TO HOLD HIGHEST SHARE OF AUTOMATION COE MARKET IN 2022 41
4 PREMIUM INSIGHTS 42
4.1 OPPORTUNITIES IN AUTOMATION COE MARKET 42
FIGURE 12 SIGNIFICANT IMPROVEMENTS IN ROI ACROSS BUSINESSES TO DRIVE GROWTH IN MARKET 42
4.2 AUTOMATION COE MARKET: BY TOP 2 SERVICES AND TOP 3 VERTICALS 42
FIGURE 13 TECHNOLOGY ASSESSMENT & CONSULTING SEGMENT AND BFSI VERTICAL TO HOLD HIGH MARKET SHARES IN 2022 42
4.3 AUTOMATION COE MARKET: BY REGION 43
FIGURE 14 NORTH AMERICA TO HOLD HIGHEST SHARE IN 2022 43
5 MARKET OVERVIEW AND INDUSTRY TRENDS 44
5.1 INTRODUCTION 44
5.2 MARKET DYNAMICS 44
FIGURE 15 AUTOMATION COE MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES 45
5.2.1 DRIVERS 45
5.2.1.1 Significant improvements in ROI across businesses 45
5.2.1.2 Reduced data entry errors 46
5.2.1.3 Improved quality with reduced risk 46
5.2.2 RESTRAINTS 46
5.2.2.1 High development and deployment costs 46
5.2.2.2 Dependence on suppliers and inadequate capabilities to scale automation over time 46
5.2.3 OPPORTUNITIES 47
5.2.3.1 Reduced churn 47
5.2.3.2 Continuity of operations using RPA maintenance 47
5.2.3.3 Rise in demand for automation from different industries 47
5.2.4 CHALLENGES 47
5.2.4.1 Employee hesitation and fear of automation due to worries about losing jobs 47
5.2.4.2 Lack of knowledge among departments 48
5.2.4.3 Optimizing business processes prior to automation 48
5.3 INDUSTRY TRENDS 48
5.3.1 MARKET EVOLUTION 48
FIGURE 16 EVOLUTION OF AUTOMATION COE MARKET 48
5.3.2 PATENT ANALYSIS 49
5.3.2.1 Methodology 49
5.3.2.2 Document type 50
TABLE 5 PATENTS FILED, 2018–2021 50
5.3.2.3 Innovation and patent applications 50
FIGURE 17 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2018–2021 50
5.3.2.4 Top applicants 50
FIGURE 18 TOP 10 COMPANIES WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2018–2021 51
5.4 TARIFF AND REGULATORY LANDSCAPE 51
5.4.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 51
TABLE 6 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 51
TABLE 7 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 52
TABLE 8 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 52
TABLE 9 MIDDLE EAST & AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 53
TABLE 10 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 53
5.5 TECHNOLOGY ANALYSIS 54
5.5.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 54
5.5.2 NATURAL LANGUAGE PROCESSING 54
5.5.3 OPTICAL CHARACTER RECOGNITION 54
5.5.4 CLOUD COMPUTING 55
5.5.5 COMPUTER VISION 55
5.6 CASE STUDY ANALYSIS 56
5.6.1 CASE STUDY: PROSEGUR SECURES USD 12 MILLION IN SAVINGS WITH STRATEGIC INTELLIGENT AUTOMATION PROGRAM 56
5.6.2 CASE STUDY: OHIO’S HOSPICE DELIVERS IMPROVED PATIENT AND EMPLOYEE EXPERIENCE WITH NEW DIGITAL WORKFORCE 57
5.6.3 CASE STUDY: AGCO EMPLOYEES NEGOTIATE CONTRACTS AND LET DIGITAL WORKERS MANAGE PAPERWORK 57
5.6.4 CASE STUDY: AGCO IS FUTURE-PROOFING ITS BUSINESS WITH INTELLIGENT AUTOMATION 58
5.6.5 CASE STUDY: UNIPER TRANSFORMS BUSINESS WITH AUTOMATION 58
5.6.6 CASE STUDY: CUSTODIAL AGENCY AT DUTCH MINISTRY OF JUSTICE USES AUTOMATION TO IMPROVE SERVICES FOR RESIDENTS OF NETHERLANDS 59
5.6.7 CASE STUDY: WALL-TO-WALL AUTOMATION 360 SAVES NEWCASTLE HOSPITALS 7,000 HOURS ANNUALLY, IMPROVING STAFF WORK-LIFE BALANCE 59
5.6.8 CASE STUDY: RAPID ROI FROM RPA – SYNERGY AUTOMATES BILLING TO REALIZE SIGNIFICANT VALUE 60
5.6.9 CASE STUDY: LUMEVITY – FINDING QUICK AUTOMATION WINS WITH FORTRESSIQ 61
5.6.10 CASE STUDY: ARAB NATIONAL BANK SAVED 64K+ HOURS BY SUCCESSFULLY IMPLEMENTING BOTS TO AUTOMATE PROCESSES 61
5.7 ECOSYSTEM 62
FIGURE 19 AUTOMATION COE MARKET: ECOSYSTEM 62
5.8 SUPPLY CHAIN ANALYSIS 63
FIGURE 20 SUPPLY CHAIN ANALYSIS 63
TABLE 11 AUTOMATION COE MARKET: SUPPLY CHAIN 64
5.9 SEVEN PILLARS OF ROBOTIC OPERATING MODEL (ROM) 65
FIGURE 21 SEVEN PILLARS OF ROM 65
5.9.1 INTRODUCTION 65
5.10 KEY PRACTICES TO ACHIEVE AUTOMATION COE 66
5.10.1 INTRODUCTION 66
5.11 AUTOMATION COE ACROSS MAJOR BUSINESS FUNCTIONS 67
5.11.1 INTRODUCTION 67
5.11.2 HUMAN RESOURCES 67
5.11.3 FINANCE & ACCOUNTING 68
5.11.4 SALES & MARKETING 68
5.11.5 SUPPLY CHAIN & OPERATIONS 68
5.11.6 INFORMATION TECHNOLOGY 69
5.12 KEY CONFERENCES & EVENTS IN 2022–2023 69
TABLE 12 AUTOMATION COE MARKET: DETAILED LIST OF CONFERENCES & EVENTS 69
6 AUTOMATION COE MARKET, BY SERVICE 71
6.1 INTRODUCTION 72
6.1.1 SERVICES: AUTOMATION COE MARKET DRIVERS 72
FIGURE 22 TECHNOLOGY ASSESSMENT & CONSULTING SERVICES TO DOMINATE MARKET DURING FORECAST PERIOD 72
TABLE 13 AUTOMATION COE MARKET, BY SERVICE, 2020–2027 (USD MILLION) 73
6.2 TECHNOLOGY ASSESSMENT & CONSULTING SERVICES 73
6.2.1 NEED TO IDENTIFY AND EVALUATE AUTOMATION TO IMPROVE BUSINESS OPERATIONS TO DRIVE MARKET 73
TABLE 14 TECHNOLOGY ASSESSMENT & CONSULTING SERVICES: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 73
6.3 DESIGN & TESTING SERVICES 74
6.3.1 ADVANTAGES SUCH AS REDUCED REDUNDANCIES AND IMPROVED PROCESS QUALITY TO BOOST ADOPTION 74
TABLE 15 DESIGN & TESTING SERVICES: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 74
6.4 GOVERNANCE SERVICES 74
6.4.1 ABILITY OF GOVERNANCE SERVICES TO PROMOTE AND SUPPORT ORGANIZATION-WIDE AUTOMATION TO FUEL DEMAND 74
TABLE 16 GOVERNANCE SERVICES: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 75
6.5 IMPLEMENTATION SUPPORT SERVICES 75
6.5.1 NEED TO EMBED INTELLIGENT DECISION-MAKING CAPABILITIES INTO BUSINESS SOLUTIONS TO DRIVE ADOPTION 75
TABLE 17 IMPLEMENTATION SUPPORT SERVICES: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 76
7 AUTOMATION COE MARKET, BY ORGANIZATION SIZE 77
7.1 INTRODUCTION 78
7.1.1 ORGANIZATION SIZE: AUTOMATION COE MARKET DRIVERS 78
FIGURE 23 SMALL AND MEDIUM-SIZED ENTERPRISES TO REGISTER HIGHER GROWTH RATE DURING FORECAST PERIOD 78
TABLE 18 AUTOMATION COE MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 79
7.2 LARGE ENTERPRISES 79
7.2.1 GROWING DEMAND FOR AUTOMATION SOLUTIONS TO SHORTEN TIME SPENT ON ROUTINE TASKS IN LARGE ENTERPRISES TO DRIVE MARKET 79
TABLE 19 LARGE ENTERPRISES: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 79
7.3 SMALL AND MEDIUM-SIZED ENTERPRISES 80
7.3.1 ADVANTAGES SUCH AS COST-EFFECTIVENESS AND INCREASED PRODUCTIVITY TO DRIVE DEMAND FOR AUTOMATION COE AMONG SMES 80
TABLE 20 SMALL AND MEDIUM-SIZED ENTERPRISES: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 80
8 AUTOMATION COE MARKET, BY VERTICAL 81
8.1 INTRODUCTION 82
8.1.1 VERTICALS: AUTOMATION COE MARKET DRIVERS 82
FIGURE 24 HEALTHCARE & LIFE SCIENCES VERTICAL TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 83
TABLE 21 AUTOMATION COE MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 83
8.2 BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI) 83
8.2.1 HIGH ADOPTION OF INTELLIGENT AUTOMATION IN BFSI VERTICAL TO FOSTER GROWTH 83
TABLE 22 BANKING, FINANCIAL SERVICES, AND INSURANCE: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 84
8.3 MANUFACTURING 84
8.3.1 NEED TO ACHIEVE AUTOMATED EFFICIENCY IN AREAS OTHER THAN PRODUCTION LINE TO DRIVE ADOPTION IN MANUFACTURING PLANTS 84
TABLE 23 MANUFACTURING: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 85
8.4 RETAIL & CONSUMER GOODS 85
8.4.1 GROWING ADOPTION OF AUTOMATION IN RETAIL TO SUPPORT INVENTORY, SUPPLY CHAIN, AND INVOICING TO AID GROWTH 85
TABLE 24 RETAIL & CONSUMER GOODS: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 85
8.5 TRANSPORTATION & LOGISTICS 86
8.5.1 GROWING INVESTMENTS BY LOGISTICS & TRANSPORTATION COMPANIES IN INTELLIGENT AUTOMATION TO PROPEL MARKET 86
TABLE 25 TRANSPORTATION & LOGISTICS: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 86
8.6 IT & ITES 86
8.6.1 GROWING USE OF AUTOMATION SOLUTIONS TO AUTOMATE REPETITIVE TASKS TO PROMOTE MARKET 86
TABLE 26 IT & ITES: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 87
8.7 HEALTHCARE & LIFE SCIENCES 87
8.7.1 INCREASING VOLUME OF PATIENT DATA TO INCREASE ADOPTION OF AUTOMATION SOLUTIONS IN HEALTHCARE VERTICAL 87
TABLE 27 HEALTHCARE & LIFE SCIENCES: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 88
8.8 OTHER VERTICALS 88
TABLE 28 OTHER VERTICALS: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 89
9 AUTOMATION COE MARKET, BY REGION 90
9.1 INTRODUCTION 91
9.1.1 REGION: AUTOMATION COE MARKET DRIVERS 91
FIGURE 25 ASIA PACIFIC TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD 92
FIGURE 26 INDIA TO REGISTER HIGHEST GROWTH IN AUTOMATION COE MARKET 92
TABLE 29 AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 92
9.2 NORTH AMERICA 93
9.2.1 NORTH AMERICA: REGULATIONS 93
9.2.1.1 Health Insurance Portability and Accountability Act (HIPAA) 93
9.2.1.2 Gramm–Leach–Bliley Act (GLB Act) 93
9.2.1.3 Health Information Technology for Economic and Clinical Health (HITECH) Act 94
9.2.1.4 Sarbanes-Oxley (SOX) Act 94
9.2.1.5 United States Securities and Exchange Commission (SEC) 94
9.2.1.6 California Consumer Privacy Act (CCPA) 94
9.2.1.7 Federal Information Security Management Act (FISMA) 94
9.2.1.8 Federal Information Processing Standards (FIPS) 95
FIGURE 27 NORTH AMERICA: MARKET SNAPSHOT 96
TABLE 30 NORTH AMERICA: AUTOMATION COE MARKET, BY SERVICE, 2020–2027 (USD MILLION) 96
TABLE 31 NORTH AMERICA: AUTOMATION COE MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 97
TABLE 32 NORTH AMERICA: AUTOMATION COE MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 97
TABLE 33 NORTH AMERICA: AUTOMATION COE MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 97
9.2.2 US 98
9.2.2.1 Rapid growth in technological innovations and rising need to automate business operations to drive market 98
9.2.3 CANADA 98
9.2.3.1 High adoption of automation-based technologies to reduce errors to boost market 98
9.3 EUROPE 98
9.3.1 EUROPE: REGULATIONS 99
9.3.1.1 European Market Infrastructure Regulation (EMIR) 99
9.3.1.2 General Data Protection Regulation (GDPR) 99
9.3.1.3 European Committee for Standardization (CEN) 99
9.3.1.4 European Technical Standards Institute (ETSI) 99
TABLE 34 EUROPE: AUTOMATION COE MARKET, BY SERVICE, 2020–2027 (USD MILLION) 99
TABLE 35 EUROPE: AUTOMATION COE MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 100
TABLE 36 EUROPE: AUTOMATION COE MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 100
TABLE 37 EUROPE: AUTOMATION COE MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 100
9.3.2 UK 101
9.3.2.1 Increased investments and presence of major automation COE vendors to support growth 101
9.3.3 GERMANY 101
9.3.3.1 Significant demand for automation solutions across various sectors to fuel growth 101
9.3.4 FRANCE 101
9.3.4.1 Rising digital transformation across key verticals to automate business operations to boost growth 101
9.3.5 REST OF EUROPE 101
9.4 ASIA PACIFIC 101
9.4.1 ASIA PACIFIC: REGULATIONS 102
9.4.1.1 Office of the Privacy Commissioner for Personal Data (PCPD) 102
9.4.1.2 Act on the Protection of Personal Information (APPI) 102
9.4.1.3 Critical Information Infrastructure (CII) 103
9.4.1.4 International Organization for Standardization (ISO) 27001 103
9.4.1.5 Personal Data Protection Act (PDPA) 103
FIGURE 28 ASIA PACIFIC: MARKET SNAPSHOT 104
TABLE 38 ASIA PACIFIC: AUTOMATION COE MARKET, BY SERVICE, 2020–2027 (USD MILLION) 104
TABLE 39 ASIA PACIFIC: AUTOMATION COE MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 105
TABLE 40 ASIA PACIFIC: AUTOMATION COE MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 105
TABLE 41 ASIA PACIFIC: AUTOMATION COE MARKET, BY COUNTRY, 2020–2027 (USD MILLION) 105
9.4.2 INDIA 106
9.4.2.1 Increased adoption of automation technologies to enhance business processes to build market 106
9.4.3 JAPAN 106
9.4.3.1 Innovative IT infrastructure and rising government investments in innovative technologies to drive growth 106
9.4.4 CHINA 106
9.4.4.1 Growing government investments to leverage innovative technologies to aid growth 106
9.4.5 REST OF ASIA PACIFIC 107
9.5 REST OF THE WORLD 107
TABLE 42 REST OF THE WORLD: AUTOMATION COE MARKET, BY SERVICE, 2020–2027 (USD MILLION) 107
TABLE 43 REST OF THE WORLD: AUTOMATION COE MARKET, BY ORGANIZATION SIZE, 2020–2027 (USD MILLION) 107
TABLE 44 REST OF THE WORLD: AUTOMATION COE MARKET, BY VERTICAL, 2020–2027 (USD MILLION) 108
TABLE 45 REST OF THE WORLD: AUTOMATION COE MARKET, BY REGION, 2020–2027 (USD MILLION) 108
9.5.1 MIDDLE EAST & AFRICA 108
9.5.1.1 Growing adoption of RPA by BFSI sector to propel market 108
9.5.2 LATIN AMERICA 109
9.5.2.1 Major shift toward digitalization in recent years to support growth 109
10 COMPETITIVE LANDSCAPE 110
10.1 OVERVIEW 110
10.2 KEY PLAYER STRATEGIES 110
TABLE 46 OVERVIEW OF STRATEGIES ADOPTED BY KEY AUTOMATION COE VENDORS 110
10.3 MARKET EVALUATION FRAMEWORK 112
FIGURE 29 MARKET EVALUATION FRAMEWORK: EXPANSIONS & CONSOLIDATION IN AUTOMATION COE MARKET BETWEEN 2019–2022 112
10.4 REVENUE ANALYSIS 113
10.4.1 HISTORICAL REVENUE ANALYSIS 113
FIGURE 30 REVENUE ANALYSIS OF KEY PLAYERS, 2019–2021 (USD MILLION) 113
10.5 RANKING OF KEY MARKET PLAYERS, 2022 114
FIGURE 31 RANKING OF KEY PLAYERS, 2022 114
10.6 COMPARATIVE ANALYSIS OF KEY VENDORS IN AUTOMATION COE MARKET, 2022 114
FIGURE 32 AUTOMATION COE MARKET: COMPARATIVE ANALYSIS OF KEY PLAYERS 114
FIGURE 33 AUTOMATION COE MARKET: COMPARATIVE ANALYSIS OF OTHER KEY PLAYERS 115
TABLE 47 AUTOMATION COE MARKET: COMPETITIVE BENCHMARKING OF STARTUPS/SMES 115
TABLE 48 AUTOMATION COE MARKET: DETAILED LIST OF KEY STARTUPS/SMES 116
10.7 COMPETITIVE SCENARIO AND TRENDS 116
10.7.1 PRODUCT LAUNCHES 116
TABLE 49 PRODUCT & SERVICE LAUNCHES, 2019–2022 116
10.7.2 DEALS 118
TABLE 50 DEALS, 2019–2022 118
11 COMPANY PROFILES 120
11.1 INTRODUCTION 120
(Business Overview, Products/Solutions/Services Offered, Recent Developments, MnM view (Key strengths/Right to win, Strategic choices made, Weakness/competitive threats)*
11.2 KEY PLAYERS 120
11.2.1 SS&C BLUE PRISM 120
TABLE 51 SS&C BLUE PRISM: BUSINESS OVERVIEW 121
FIGURE 34 SS&C BLUE PRISM: COMPANY SNAPSHOT (2021) 121
TABLE 52 SS&C BLUE PRISM: PRODUCT LAUNCHES & UPGRADES 122
TABLE 53 SS&C BLUE PRISM: DEALS 122
11.2.2 UIPATH 124
TABLE 54 UIPATH: BUSINESS OVERVIEW 124
FIGURE 35 UIPATH: COMPANY SNAPSHOT (2022) 125
TABLE 55 UIPATH: PRODUCT LAUNCHES & UPGRADES 126
TABLE 56 UIPATH: DEALS 126
11.2.3 AUTOMATION ANYWHERE 128
TABLE 57 AUTOMATION ANYWHERE: BUSINESS OVERVIEW 128
TABLE 58 AUTOMATION ANYWHERE: PRODUCT LAUNCHES & UPGRADES 129
TABLE 59 AUTOMATION ANYWHERE: DEALS 129
11.2.4 NICE 130
TABLE 60 NICE: BUSINESS OVERVIEW 130
FIGURE 36 NICE: COMPANY SNAPSHOT (2021) 131
TABLE 61 NICE: PRODUCT LAUNCHES & DEALS 132
TABLE 62 NICE: DEALS 132
11.2.5 DIGITAL WORKFORCE 134
TABLE 63 DIGITAL WORKFORCE: BUSINESS OVERVIEW 134
FIGURE 37 DIGITAL WORKFORCE: COMPANY SNAPSHOT (2021) 134
TABLE 64 DIGITAL WORKFORCE: DEALS 135
11.2.6 HELPSYSTEMS 137
TABLE 65 HELPSYSTEMS: BUSINESS OVERVIEW 137
TABLE 66 HELPSYSTEMS: PRODUCT LAUNCHES & UPGRADES 138
TABLE 67 HELPSYSTEMS: DEALS 138
11.3 OTHER PLAYERS 140
11.3.1 CTRL365 140
11.3.2 FASTPATH 140
11.3.3 ELECTRONEEK 141
11.3.4 ANYROBOT 141
11.3.5 NINTEX 142
11.3.6 CHAZEY PARTNERS 142
11.3.7 SMARTBRIDGE 143
11.3.8 BLUEPRINT 144
11.3.9 ROBOCLOUD 144
11.3.10 VERINT 145
11.3.11 CIGNITI 145
11.3.12 INNOMINDS 146
11.3.13 TESTINGXPERTS 146
11.3.14 KIWIQA 147
11.3.15 CIGNEX 147
11.3.16 ROBOYO 148
11.3.17 CALIDAD INFOTECH 148
11.3.18 CHOICEWORX 149
11.3.19 XENONSTACK 149
*Details on Business Overview, Products/Solutions/Services Offered, Recent Developments, MnM view
(Key strengths/Right to win, Strategic choices made, Weakness/competitive threats)* might not be captured in
case of unlisted companies.
12 ADJACENT AND RELATED MARKETS 150
12.1 INTRODUCTION 150
12.2 INTELLIGENT PROCESS AUTOMATION MARKET – GLOBAL FORECAST TO 2027 150
12.2.1 MARKET DEFINITION 150
12.2.2 MARKET OVERVIEW 150
12.2.2.1 Intelligent process automation market, by component 151
TABLE 68 INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT, 2016–2021 (USD MILLION) 151
TABLE 69 INTELLIGENT PROCESS AUTOMATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 151
12.2.2.2 Intelligent process automation market, by application 151
TABLE 70 INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 152
TABLE 71 INTELLIGENT PROCESS AUTOMATION MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 152
12.2.2.3 Intelligent process automation market, by business function 152
TABLE 72 INTELLIGENT PROCESS AUTOMATION MARKET, BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 153
TABLE 73 INTELLIGENT PROCESS AUTOMATION MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 153
12.2.2.4 Intelligent process automation market, by deployment mode 153
TABLE 74 INTELLIGENT PROCESS AUTOMATION MARKET, BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 153
TABLE 75 INTELLIGENT PROCESS AUTOMATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 154
12.2.2.5 Intelligent process automation market, by organization size 154
TABLE 76 INTELLIGENT PROCESS AUTOMATION MARKET, BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 154
TABLE 77 INTELLIGENT PROCESS AUTOMATION MARKET SIZE, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 154
12.2.2.6 Intelligent process automation market, by vertical 155
TABLE 78 INTELLIGENT PROCESS AUTOMATION MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 155
TABLE 79 INTELLIGENT PROCESS AUTOMATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 155
12.2.2.7 Intelligent process automation market, by region 156
TABLE 80 INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2016–2021 (USD MILLION) 156
TABLE 81 INTELLIGENT PROCESS AUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 156
12.3 RPA AND HYPERAUTOMATION MARKET – GLOBAL FORECAST TO 2027 157
12.3.1 MARKET DEFINITION 157
12.3.2 MARKET OVERVIEW 157
12.3.2.1 RPA and hyperautomation market, by component 157
TABLE 82 RPA AND HYPERAUTOMATION MARKET, BY COMPONENT, 2019–2021 (USD MILLION) 157
TABLE 83 RPA AND HYPERAUTOMATION MARKET, BY COMPONENT, 2022–2027 (USD MILLION) 158
12.3.2.2 RPA and hyperautomation market, by deployment mode 158
TABLE 84 RPA AND HYPERAUTOMATION MARKET, BY DEPLOYMENT MODE, 2019–2021 (USD MILLION) 158
TABLE 85 RPA AND HYPERAUTOMATION MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 158
12.3.2.3 RPA and hyperautomation market, by organization size 158
TABLE 86 RPA AND HYPERAUTOMATION MARKET, BY ORGANIZATION SIZE, 2019–2021 (USD MILLION) 159
TABLE 87 RPA AND HYPERAUTOMATION MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 159
12.3.2.4 RPA and hyperautomation market, by business function 159
TABLE 88 RPA AND HYPERAUTOMATION MARKET, BY BUSINESS FUNCTION, 2019–2021 (USD MILLION) 159
TABLE 89 RPA AND HYPERAUTOMATION MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 160
12.3.2.5 RPA and hyperautomation market, by vertical 160
TABLE 90 RPA AND HYPERAUTOMATION MARKET, BY VERTICAL, 2019–2021 (USD MILLION) 160
TABLE 91 RPA AND HYPERAUTOMATION MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 161
12.3.2.6 RPA and hyperautomation market, by region 161
TABLE 92 RPA AND HYPERAUTOMATION MARKET, BY REGION, 2019–2021 (USD MILLION) 161
TABLE 93 RPA AND HYPERAUTOMATION MARKET, BY REGION, 2022–2027 (USD MILLION) 161
13 APPENDIX 162
13.1 INSIGHTS FROM INDUSTRY EXPERTS 162
13.2 DISCUSSION GUIDE 162
13.3 KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 168
13.4 AVAILABLE CUSTOMIZATIONS 170
13.5 RELATED REPORTS 170
13.6 AUTHOR DETAILS 171