サマリー

ボットサービスの市場規模は、2022年の16億米ドルから2027年には67億米ドルへと、予測期間中に33.2%の複合年間成長率（CAGR）で成長すると予測されます。より人間に近い会話体験を提供するための自己学習型チャットボットの開発に向けた取り組み、顧客サービスにおける人間のエージェントに代わる能力、ソーシャルメディアプラットフォームにおけるユーザーエンゲージメントの増加など、さまざまな要因が、世界各地のボットサービス市場に機会を提供すると予想されます。
ボットは主に、エンドユーザーのエンゲージメントを向上させる会話ツールとして使用され、それによってユーザー体験を向上させます。ボットは、過去数年の間に人工知能（AI）駆動型テクノロジーの主要な構成要素となっています。エンドユーザーに効率的に対応する高度なフレームワークやプラットフォームの構築は、継続的に進化しています。最近では、ボットの導入が様々な業種で大幅に増加しています。
マーケティング戦略を強化するためのソーシャルメディアとチャットボットの統合、より良い顧客体験をもたらすチャットボットのためのAIとML技術の革新、低い運用コストで24x7顧客サポートのニーズの上昇、COVID-19中と後の顧客サービスの自動化、ヒューマンエラーの最小化などの要因は、市場におけるボットサービスの需要を高めるために精度の増加につながる。世界中の組織は、ユーザーエクスペリエンスを向上させ、変化する市場環境の中で競争力を維持するために、AIとML技術に献身的に投資しています。
COVID-19は、世界中の人々の生活と人生に大混乱をもたらしました。個人やカスタマーサービスチームは、顧客の問い合わせを処理し、顧客の緊急のニーズに対応するための満足度指標を維持することが困難であることに気づきました。特に危機的な状況下での顧客と企業とのやり取りは、顧客の信頼感や忠誠心に即座に、そして持続的に影響を与える。顧客経験（CX）リーダーは、顧客行動のより長期的な変化に適応し、対応する必要があるのである。可処分所得の減少とCOVID-19の心理的影響の両方が、消費者支出に影響を及ぼしている。例えば、ブラジル、日本、イタリア、スペインの消費者は、必要でない買い物をしなくなり、より選り好みするようになり、経済的な負担を感じ、経済的な回復を優先するようになりました。

コンテンツ管理分野が予測期間中に最も高いCAGRを記録する
ボットサービス市場は、アプリケーションに基づいて、顧客エンゲージメント＆リテンション、ワークフォース管理、エージェントパフォーマンス管理、コンテンツ管理、アポイントメントスケジュール、従業員オンボーディング、その他に区分されます。コンテンツ管理分野は、予測期間中に最も高い成長率を示すと推定されます。最近の顧客は、一口サイズのコンテンツを読みたがります。ボットは、ニュースの要約を提供したり、ユーザーが問い合わせた内容を共有したりするようにプログラムすることができます。このように、ボットはメディアパブリッシャーにとって、読者とコミュニケーションを取り、エンゲージメントを追跡して読者の興味に関する有益な情報を得るための優れた手法となっています。さらに、ボットサービスは、ユーザー体験を向上させるために、様々な異なる応答タイプを取り入れることで、ユーザーに豊富な応答セットを提供します。
予測期間中、ソーシャルメディアセグメントが最も高いCAGRを占める見込み
ボットサービス市場は、チャネルのモードに基づいて、ウェブサイト、コンタクトセンター、ソーシャルメディア、モバイルアプリケーションに区分されます。ソーシャルメディアセグメントは、予測期間中に高いCAGRで成長すると予想されます。ソーシャルメディアプラットフォームには、Facebook、YouTube、Twitter、Skype、Kik、Telegram、WeChat、Lineなどのメッセンジャーアプリやソーシャルメディアネットワークが含まれます。ソーシャルメディアプラットフォームのアクティブユーザー数は膨大であるため、企業はこれらのソーシャルメディアプラットフォーム上でボットを介してエンドユーザーとコミュニケーションをとることを推奨しています。ソーシャルメディア・プラットフォームに実装されたボットは、企業が顧客にパーソナライズされたセルフサービスやソーシャル体験を提供するのに役立ちます。
予測期間中、アジア太平洋地域が最も高いCAGRを維持する見込み
アジア太平洋地域のボットサービス市場は、同地域における工業化の進展により、2022年から2027年にかけて36.3%の最高のCAGRで成長すると予想されます。また、同市場はボットサービスの大幅な普及を占めると予想されます。中国、日本、インドなどの国々は、情報集約型のAI技術を活用しており、ボットサービスは主要な技術トレンドの1つとなっています。IBM、Google、AWSは、この地域の市場で事業を展開しているベンダーであり、その他にもいくつかの重要なボットサービスプロバイダーが存在します。BFSI、旅行、ホスピタリティ、小売など、さまざまな業種の企業によるAI技術の採用が、アジア太平洋地域のボットサービス市場の成長に寄与すると予想されます。

プライマリーの内訳
ボットサービス市場で事業を展開する様々な主要組織の最高経営責任者（CEO）、イノベーション・技術責任者、システムインテグレーター、経営幹部に対して、詳細なインタビューを実施しました。
企業別ではティアI：35％、ティアII：45％、ティアIII：20
役職別C-Level Executives:役職別：C-Level Executive 35%、D-Level Executive 25%、Managers 40
地域別APAC: 25%, ヨーロッパ: 30%, 北米: 30%, MEA: 10%, ラテンアメリカ: 5
本レポートでは、ボットサービスを提供する主要プレイヤーの調査も行っています。ボットサービス市場の主要ベンダーのプロフィールを掲載しています。ボットサービス市場の主要プレイヤーは、Microsoft（米国）、IBM（米国）、Google（米国）、Oracle（米国）、AWS（米国）、Meta（米国）、Artificial Solutions（スウェーデン）、eGain（米国）、Baidu（中国）、Inbenta（米国）、Alvaria（米国）、SAP（ドイツ）、CM.com（オランダ）、Creative Virtual（イギリス）、Kore.ai（米国）、[24]7.ai（米国）、Gupshup（米国）、Rasa（米国）、Pandorabots（米国）、Botego（米国）、Chatfuel（米国）、Pypestream（米国）、Avaamo（米国）、Webio（アイルランド）、ServisBOT（米国）、Morph.ai（インド）、Cognigy（ドイツ）、Enterprise Bot（スイス）、Engage（米国）、Haptik（米国）などがあります。
調査対象範囲
本市場調査は、セグメントにわたるボットサービス市場を対象としています。コンポーネント、マッピングタイプ、アプリケーション、垂直、地域などの異なるセグメントにわたる市場規模およびこの市場の成長可能性を推定することを目的としています。また、市場の主要企業の詳細な競合分析、企業プロフィール、製品や事業の提供に関する主な見解、最近の開発、主要な市場戦略などを掲載しています。
本レポートを購入する主な利点
本レポートは、本市場の市場リーダー／新規参入者に、ボットサービス市場全体とそのサブセグメントにおける収益数の最も近い概算に関する情報を提供するものです。利害関係者が競争環境を理解し、自社のビジネスを位置づけ、適切な市場参入戦略を計画するためのより良い洞察を得るのに役立つだろう。また、利害関係者が市場の脈動を理解するのに役立ち、主要な市場促進要因、阻害要因、課題、機会に関する情報を提供します。

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目次

1 INTRODUCTION 42
1.1 OBJECTIVES OF THE STUDY 42
1.2 MARKET DEFINITION 42
1.2.1 INCLUSIONS AND EXCLUSIONS 43
1.3 MARKET SCOPE 43
1.3.1 MARKET SEGMENTATION 44
1.3.2 REGIONS COVERED 44
1.3.3 YEARS CONSIDERED FOR THE STUDY 45
1.4 CURRENCY CONSIDERED 45
TABLE 1 UNITED STATES DOLLAR EXCHANGE RATE, 2019–2021 45
1.5 STAKEHOLDERS 46
1.6 SUMMARY OF CHANGES 46
2 RESEARCH METHODOLOGY 47
2.1 RESEARCH DATA 47
FIGURE 1 BOT SERVICES MARKET: RESEARCH DESIGN 47
2.1.1 SECONDARY DATA 48
2.1.2 PRIMARY DATA 48
TABLE 2 PRIMARY INTERVIEWS 48
2.1.2.1 Breakup of primary profiles 49
2.1.2.2 Key industry insights 49
2.2 MARKET BREAKUP AND DATA TRIANGULATION 50
FIGURE 2 DATA TRIANGULATION 50
2.3 MARKET SIZE ESTIMATION 51
FIGURE 3 BOT SERVICES MARKET: TOP-DOWN AND BOTTOM-UP APPROACHES 51
2.3.1 TOP-DOWN APPROACH 51
2.3.2 BOTTOM-UP APPROACH 52
FIGURE 4 MARKET SIZE ESTIMATION METHODOLOGY - APPROACH 1 (SUPPLY-SIDE): REVENUE FROM BOT PLATFORM/ FRAMEWORK OF THE BOT SERVICES MARKET 52
FIGURE 5 MARKET SIZE ESTIMATION METHODOLOGY- APPROACH 2, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM THE PLATFORM AND FRAMEWORK OF THE BOT SERVICES MARKET 53
FIGURE 6 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 3, BOTTOM-UP (SUPPLY-SIDE): COLLECTIVE REVENUE FROM ALL SERVICES OF THE BOT SERVICES MARKET 54
FIGURE 7 MARKET SIZE ESTIMATION METHODOLOGY-APPROACH 4, BOTTOM-UP (DEMAND-SIDE): SHARE OF BOT SERVICES THROUGH OVERALL BOT SERVICES SPENDING 54
2.4 MARKET FORECAST 55
TABLE 3 FACTOR ANALYSIS 56
2.5 COMPANY EVALUATION MATRIX METHODOLOGY 57
FIGURE 8 COMPANY EVALUATION MATRIX: CRITERIA WEIGHTAGE 57
2.6 STARTUP/SME EVALUATION MATRIX METHODOLOGY 58
FIGURE 9 STARTUP/SME EVALUATION MATRIX: CRITERIA WEIGHTAGE 58
2.7 ASSUMPTIONS FOR THE STUDY 59
2.8 LIMITATIONS OF THE STUDY 60
2.9 IMPLICATIONS OF COVID-19 ON THE BOT SERVICES MARKET 61
FIGURE 10 QUARTERLY IMPACT OF COVID-19 DURING 2020–2021 61
3 EXECUTIVE SUMMARY 64
TABLE 4 GLOBAL BOT SERVICES MARKET SIZE AND GROWTH RATE, 2016–2021 (USD MILLION, Y-O-Y %) 65
TABLE 5 GLOBAL BOT SERVICES MARKET SIZE AND GROWTH RATE, 2022–2027 (USD MILLION, Y-O-Y %) 66
FIGURE 11 BOT SERVICES MARKET SNAPSHOT, BY SERVICE 66
FIGURE 12 BOT SERVICES MARKET SNAPSHOT, BY INTERACTION TYPE 66
FIGURE 13 BOT SERVICES MARKET SNAPSHOT, BY MODE OF CHANNEL 67
FIGURE 14 BOT SERVICES MARKET SNAPSHOT, BY APPLICATION 67
FIGURE 15 BOT SERVICES MARKET SNAPSHOT, BY BUSINESS FUNCTION 68
FIGURE 16 BOT SERVICES MARKET SNAPSHOT, BY DEPLOYMENT MODE 68
FIGURE 17 BOT SERVICES MARKET SNAPSHOT, BY ORGANIZATION SIZE 69
FIGURE 18 BOT SERVICES MARKET SNAPSHOT, BY VERTICAL 69
FIGURE 19 BOT SERVICES MARKET SNAPSHOT, BY REGION 70
4 PREMIUM INSIGHTS 71
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE BOT SERVICES MARKET 71
FIGURE 20 INTEGRATION OF CHATBOTS WITH SOCIAL MEDIA PLATFORMS TO AUGMENT MARKETING STRATEGY AND INNOVATIONS IN AI AND ML TECHNOLOGIES 71
4.2 BOT SERVICES MARKET: TOP 3 APPLICATIONS 71
FIGURE 21 THE CONTENT MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 71
4.3 BOT SERVICES MARKET: BY REGION 72
FIGURE 22 NORTH AMERICA TO HOLD THE LARGEST MARKET SHARE IN 2022 72
4.4 BOT SERVICES MARKET IN NORTH AMERICA, BY TOP 3 APPLICATIONS AND VERTICALS 73
FIGURE 23 THE CUSTOMER ENGAGEMENT & RETENTION APPLICATION AND THE BFSI VERTICAL TO ACCOUNT FOR THE LARGEST SHARES IN THE BOT SERVICES MARKET IN 2022 73
5 MARKET OVERVIEW AND INDUSTRY TRENDS 74
5.1 INTRODUCTION 74
5.2 MARKET DYNAMICS 74
FIGURE 24 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: BOT SERVICES MARKET 75
5.2.1 DRIVERS 75
5.2.1.1 Integration of chatbots with social media to augment marketing strategy 75
5.2.1.2 Innovations in AI and ML technologies for chatbots resulting in better customer experience 76
5.2.1.3 Rise in the need for 24×7 customer support at a lower operational cost 76
5.2.1.4 Customer service automation during and post COVID-19 77
5.2.1.5 Minimization of human error leads to increased accuracy 77
5.2.2 RESTRAINTS 77
5.2.2.1 The inability of bots to make dynamic decisions 77
5.2.2.2 Lack of accuracy in voice authentication of users 77
5.2.3 OPPORTUNITIES 77
5.2.3.1 Increased user engagement on social media platforms 77
5.2.3.2 Ability to replace human agents in customer service 78
5.2.3.3 Initiatives toward the development of self-learning chatbots to deliver a more human-like conversational experience 78
5.2.4 CHALLENGES 78
5.2.4.1 Reluctance to use bots for various applications 78
5.2.4.2 Shortage of skilled workforce for better execution of the AI-based projects 79
5.2.5 CUMULATIVE GROWTH ANALYSIS 79
5.3 INDUSTRY TRENDS 80
5.3.1 BOT SERVICES MARKET: EVOLUTION 80
FIGURE 25 EVOLUTION OF THE BOT SERVICES MARKET 80
5.3.2 ECOSYSTEM 81
FIGURE 26 BOT SERVICES MARKET: ECOSYSTEM 81
5.3.3 SUPPLY CHAIN ANALYSIS 82
FIGURE 27 SUPPLY CHAIN ANALYSIS 82
TABLE 6 BOT SERVICES MARKET: SUPPLY CHAIN 83
5.3.4 BOT SERVICES MARKET: COVID-19 IMPACT 84
5.3.5 TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS OF THE BOT SERVICES MARKET 84
FIGURE 28 BOT SERVICES MARKET: TRENDS/DISRUPTIONS IMPACTING BUYERS/CLIENTS 84
5.4 TECHNOLOGY ANALYSIS 85
5.4.1 MACHINE LEARNING AND BOT SERVICES 85
5.4.2 DEEP LEARNING AND BOT SERVICES 85
5.4.3 NATURAL LANGUAGE PROCESSING AND BOT SERVICES 85
5.4.4 CLOUD COMPUTING AND BOT SERVICES 86
5.5 CASE STUDY ANALYSIS 86
5.5.1 BFSI 86
5.5.1.1 Case study: Bradesco and IBM worked together to develop a team that taught Watson about the bank’s products and services to have better interaction with clients 86
5.5.1.2 Case study: Elevating Customer Support for the World’s Leading Insurance Company using AI 87
5.5.1.3 Case study: Enabling Citibank to provide seamless customer experience 87
5.5.2 HEALTHCARE AND LIFE SCIENCES 88
5.5.2.1 Case study: Simplifying prescription refills through a contextual AI assistant 88
5.5.2.2 Case study: Tia selected RASA’s NLU to incorporate HIPAA compliance and improve efficiency 88
5.5.3 IT AND TELECOM 89
5.5.3.1 Case study: Transforming Vodafone’s customer care strategy with a digital assistant built on Azure Cognitive Services 89
5.5.3.2 Case study: Elisa Estonia deployed MindTitan’s chatbot to analyze incoming chats and improve customer experience 90
5.5.3.3 Case study: Indian Information Systems Company processes huge number of records a day 91
5.5.4 RETAIL AND ECOMMERCE 91
5.5.4.1 Case study: Leading UK integrated digital retailer and financial services provider fully embraced conversational customer engagement 91
5.5.4.2 Case study: Enabling retailers to deliver personalized conversational experiences across a range of customer touchpoints 92
5.5.5 GOVERNMENT 92
5.5.5.1 Case study: Built the World's Largest WhatsApp Chatbot for The Government of India’s official COVID-19 helpline 92
5.5.6 MEDIA AND ENTERTAINMENT 93
5.5.6.1 Case study: Dream 11 implemented Haptik’s support bot to enhance customer support during seasonal spike 93
5.5.6.2 Case study: Pandorabots provides SuperFish with a standardized solution for English language learning in rural areas of China 94
5.5.7 PATENT ANALYSIS 94
5.5.7.1 Methodology 94
5.5.7.2 Document Type 94
TABLE 7 PATENTS FILED, 2018-2021 94
5.5.7.3 INNOVATION AND PATENT APPLICATIONS 95
FIGURE 29 TOTAL NUMBER OF PATENTS GRANTED IN A YEAR, 2019–2022 95
5.5.7.4 Top applicants 95
FIGURE 30 TOP 10 COMPANIES WITH THE HIGHEST NUMBER OF PATENT APPLICATIONS, 2019–2022 95
5.5.8 PORTER’S FIVE FORCES ANALYSIS 96
TABLE 8 IMPACT OF EACH FORCE ON THE BOT SERVICES MARKET 96
FIGURE 31 PORTER’S FIVE FORCES ANALYSIS 96
5.5.8.1 Threat of new entrants 97
5.5.8.2 Threat of substitutes 97
5.5.8.3 Bargaining power of suppliers 97
5.5.8.4 Bargaining power of buyers 97
5.5.8.5 Intensity of competitive rivalry 98
5.6 REGULATORY IMPLICATIONS 98
5.6.1 GENERAL DATA PROTECTION REGULATIONS 98
5.6.2 HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT 98
5.6.3 PAYMENT CARD INDUSTRY DATA SECURITY STANDARDS 98
5.6.4 SARBANES-OXLEY ACT OF 2002 99
5.6.5 SOC 2 TYPE II COMPLIANCE 99
5.6.6 ISO/IEC 27001 99
5.6.7 THE GRAMM–LEACH–BLILEY ACT 99
5.7 KEY CONFERENCES & EVENTS IN 2022–2023 100
TABLE 9 BOT SERVICES MARKET: DETAILED LIST OF CONFERENCES & EVENTS 100
5.8 TARIFF AND REGULATORY LANDSCAPE 100
5.8.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 100
TABLE 10 NORTH AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 100
TABLE 11 EUROPE: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 101
TABLE 12 ASIA PACIFIC: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 101
TABLE 13 MIDDLE EAST AND AFRICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 102
TABLE 14 LATIN AMERICA: LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS 102
5.9 PRICING ANALYSIS 103
TABLE 15 AVERAGE SELLING PRICE RANGES OF SUBSCRIPTION-BASED BOT SERVICES 103
5.10 KEY STAKEHOLDERS & BUYING CRITERIA 103
5.10.1 KEY STAKEHOLDERS IN BUYING PROCESS 103
FIGURE 32 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATIONS 103
TABLE 16 INFLUENCE OF STAKEHOLDERS IN BUYING PROCESS FOR TOP THREE APPLICATIONS (%) 104
5.10.2 BUYING CRITERIA 104
FIGURE 33 KEY BUYING CRITERIA FOR TOP THREE APPLICATION 104
TABLE 17 KEY BUYING CRITERIA FOR TOP THREE APPLICATIONS 104
6 BOT SERVICES MARKET, BY SERVICE TYPE 105
6.1 INTRODUCTION 106
6.1.1 SERVICE TYPE: BOT SERVICES MARKET DRIVERS 106
6.1.2 SERVICE TYPE: COVID-19 IMPACT 106
FIGURE 34 PLATFORM EXPECTED TO BE THE LARGER MARKET SEGMENT DURING THE FORECAST PERIOD 107
TABLE 18 BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 107
TABLE 19 BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 107
6.2 FRAMEWORK 108
6.2.1 BOT FRAMEWORKS PROVIDE HIGHLY INTEGRATED TOOLS THAT HELP BOT DEVELOPERS TACKLE PROBLEMS 108
6.2.1.1 Bot Analytics 108
6.2.1.2 Natural Language Processing (NLP) 108
6.2.1.3 Machine Learning (ML) 108
6.2.1.4 Artificial Neural Network (ANN) 108
TABLE 20 FRAMEWORK: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 109
TABLE 21 FRAMEWORK: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 109
6.3 PLATFORM 109
6.3.1 BOT PLATFORM OFFERS USERS A TOOLKIT TO CREATE AN INTERACTIVE BOT THAT CAN HANDLE COMPLEX QUERIES IN REAL TIME 109
TABLE 22 PLATFORM: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 110
TABLE 23 PLATFORM: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 110
7 BOT SERVICES MARKET, BY MODE OF CHANNEL 111
7.1 INTRODUCTION 112
7.1.1 MODE OF CHANNEL: BOT SERVICES MARKET DRIVERS 112
7.1.2 MODE OF CHANNEL: COVID-19 IMPACT 112
FIGURE 35 THE SOCIAL MEDIA SEGMENT TO GROW AT THE HIGHEST GROWTH RATE IN 2022 113
TABLE 24 BOT SERVICES MARKET, BY MODE OF CHANNEL, 2016–2021 (USD MILLION) 113
TABLE 25 BOT SERVICES MARKET, BY MODE OF CHANNEL, 2022–2027 (USD MILLION) 113
7.2 WEBSITES 114
7.2.1 BOT SERVICES DEPLOYED OVER WEBSITES CAN BE USEFUL FOR SALES AND MARKETING SUPPORT 114
TABLE 26 WEBSITES: BOT SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION) 114
TABLE 27 WEBSITES: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 114
7.3 CONTACT CENTERS 115
7.3.1 BOTS HELP BUSINESSES IMPROVE CUSTOMER EXPERIENCE AND ENABLE BUSINESSES RESTRUCTURE THEIR ENTIRE OPERATIONS AT REDUCED INFRASTRUCTURE COST 115
TABLE 28 CONTACT CENTERS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 115
TABLE 29 CONTACT CENTERS: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 115
7.4 SOCIAL MEDIA 116
7.4.1 BOTS IMPLEMENTED ON SOCIAL MEDIA PLATFORMS HELP ORGANIZATIONS DELIVER PERSONALIZED EXPERIENCES 116
TABLE 30 SOCIAL MEDIA: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 116
TABLE 31 SOCIAL MEDIA: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 116
7.5 MOBILE APPLICATIONS 117
7.5.1 BOTS ACROSS MOBILE APPLICATIONS IMPROVE USER EXPERIENCE AND REDUCE THE TIME NEEDED TO FIND THE RIGHT CONTENT 117
TABLE 32 MOBILE APPLICATIONS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 117
TABLE 33 MOBILE APPLICATIONS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 117
8 BOT SERVICES MARKET, BY INTERACTION TYPE 118
8.1 INTRODUCTION 119
8.1.1 INTERACTION TYPE: BOT SERVICES MARKET DRIVERS 119
8.1.2 INTERACTION TYPE: COVID-19 IMPACT 119
FIGURE 36 TEXT & RICH MEDIA SEGMENT TO LEAD THE BOT SERVICES MARKET IN 2022 120
TABLE 34 BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION) 120
TABLE 35 BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION) 120
8.2 TEXT & RICH MEDIA 121
8.2.1 TEXT & RICH MEDIA INTERACTION TYPE INCREASES RESPONSE RATE AND THEREBY IMPROVES CUSTOMER ENGAGEMENT ACROSS DIFFERENT CHANNELS 121
TABLE 36 TEXT & RICH MEDIA: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 121
TABLE 37 TEXT & RICH MEDIA: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 121
8.3 AUDIO 122
8.3.1 BY USING THE AUDIO INTERFACE MODE, CUSTOMERS CAN WITNESS THE INTERACTIVE QUALITY OF BOTS 122
TABLE 38 AUDIO: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 122
TABLE 39 AUDIO: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 122
8.4 VIDEO 123
8.4.1 VIDEO BOTS HELP COMPANIES ELEVATE CUSTOMER SERVICE AND PROVIDE A PERSONALIZED USER EXPERIENCE 123
TABLE 40 VIDEO: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 123
TABLE 41 VIDEO: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 123
9 BOT SERVICES MARKET, BY BUSINESS FUNCTION 124
9.1 INTRODUCTION 125
9.1.1 BUSINESS FUNCTION: BOT SERVICES MARKET DRIVERS 125
9.1.2 BUSINESS FUNCTION: COVID-19 IMPACT 126
FIGURE 37 THE HUMAN RESOURCE SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 126
TABLE 42 BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 127
TABLE 43 BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 127
9.2 SALES & MARKETING 128
9.2.1 GROWING NEED TO EFFECTIVELY RECOGNIZE CUSTOMER PURCHASING PATTERNS TO BOOST THE DEMAND FOR BOT SERVICES ACROSS SALES & MARKETING BUSINESS FUNCTION 128
TABLE 44 SALES & MARKETING: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 128
TABLE 45 SALES & MARKETING: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 128
9.3 HUMAN RESOURCE 129
9.3.1 BOT SERVICES ENABLE ORGANIZATIONS TO AUTOMATE EMPLOYEE ENGAGEMENT AND MANAGE COMPLEX ONBOARDING PROCESSES IN REAL TIME 129
TABLE 46 HUMAN RESOURCE: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 129
TABLE 47 HUMAN RESOURCE: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 129
9.4 FINANCE 130
9.4.1 BOT SERVICES SUPPORT FINANCE TEAMS TRACK OUTSTANDING INVOICES AND AUTOMATE THE FOLLOW-UP PROCESS TO ENSURE THAT INVOICES ARE PAID AND CLOSED ON TIME 130
TABLE 48 FINANCE: BOT SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION) 130
TABLE 49 FINANCE: BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 130
9.5 SUPPLY CHAIN & LOGISTICS 131
9.5.1 ORGANIZATIONS DEPLOY BOTS TO ENHANCE THEIR SUPPLY CHAIN & LOGISTICS OPERATIONS TO DELIVER IMPROVED CUSTOMER EXPERIENCE AND OVERALL PRODUCTIVITY 131
TABLE 50 SUPPLY CHAIN & LOGISTICS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 131
TABLE 51 SUPPLY CHAIN & LOGISTICS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 131
9.6 INFORMATION TECHNOLOGY 132
9.6.1 COMPANIES DEPLOY BOTS TO STREAMLINE COMPLEX IT PROCESSES AND RESOLVE CUSTOMER QUERIES AT A FASTER RATE IN REAL TIME 132
TABLE 52 INFORMATION TECHNOLOGY: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 132
TABLE 53 INFORMATION TECHNOLOGY: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 132
10 BOT SERVICES MARKET, BY APPLICATION 133
10.1 INTRODUCTION 134
10.1.1 APPLICATIONS: BOT SERVICES MARKET DRIVERS 134
10.1.2 APPLICATIONS: COVID-19 IMPACT 134
FIGURE 38 THE CONTENT MANAGEMENT SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 135
TABLE 54 BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION) 135
TABLE 55 BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION) 136
10.2 CUSTOMER ENGAGEMENT & RETENTION 136
10.2.1 INCORPORATING CHATBOTS INTO THE CUSTOMER SERVICE PROCESS CAN REDUCE CUSTOMER SERVICE COSTS 136
TABLE 56 CUSTOMER ENGAGEMENT & RETENTION: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 137
TABLE 57 CUSTOMER ENGAGEMENT & RETENTION: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 137
10.3 WORKFORCE MANAGEMENT 138
10.3.1 A CHATBOT'S TRUE VALUE COMES FROM ITS ABILITY TO AUTOMATE REPETITIVE PROCESSES 138
TABLE 58 WORKFORCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 139
TABLE 59 WORKFORCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 139
10.4 AGENT PERFORMANCE MANAGEMENT 139
10.4.1 WITH THE HELP OF BOT SERVICES, FIRMS CAN TRACK AGENT PERFORMANCE AND PROVIDE RELEVANT ANSWERS TO CUSTOMERS 139
TABLE 60 AGENT PERFORMANCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 140
TABLE 61 AGENT PERFORMANCE MANAGEMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 140
10.5 CONTENT MANAGEMENT 140
10.5.1 CHATBOTS CAN BE PROGRAMMED TO OFFER NEWS SUMMARIES AND SHARE SPECIFIC CONTENT ACROSS VARIOUS CHANNELS 140
TABLE 62 CONTENT MANAGEMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 141
TABLE 63 CONTENT MANAGEMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 141
10.6 APPOINTMENT SCHEDULING 141
10.6.1 CHATBOTS CAN BE PROGRAMMED TO CONFIRM MEETINGS VIA PHONE OR VIDEO AT A PREFERRED PLACE 141
TABLE 64 APPOINTMENT SCHEDULING: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 142
TABLE 65 APPOINTMENT SCHEDULING: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 142
10.7 EMPLOYEE ONBOARDING 143
10.7.1 WITH THE HELP OF BOT SERVICES, ORGANIZATIONS CAN AUTOMATE TASKS SUCH AS ENGAGING EMPLOYEES, CONDUCTING SURVEYS, AND TAKING FEEDBACK 143
TABLE 66 EMPLOYEE ONBOARDING: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 143
TABLE 67 EMPLOYEE ONBOARDING: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 143
10.8 OTHER APPLICATIONS 144
TABLE 68 OTHER APPLICATIONS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 144
TABLE 69 OTHER APPLICATIONS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 145
11 BOT SERVICES MARKET, BY DEPLOYMENT MODE 146
11.1 INTRODUCTION 147
11.1.1 DEPLOYMENT MODES: BOT SERVICES MARKET DRIVERS 147
11.1.2 DEPLOYMENT MODES: COVID-19 IMPACT 147
FIGURE 39 THE CLOUD SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 148
TABLE 70 BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 148
TABLE 71 BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 148
11.2 ON-PREMISES 149
11.2.1 DATA-SENSITIVE ORGANIZATIONS TO ADOPT THE ON-PREMISES DEPLOYMENT MODE TO DEPLOY BOT SERVICES 149
TABLE 72 ON-PREMISES BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 149
TABLE 73 ON-PREMISES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 149
11.3 CLOUD 150
11.3.1 BENEFITS SUCH AS SCALABILITY AND EASE OF IMPLEMENTATION TO BOOST THE GROWTH OF THE CLOUD DEPLOYMENT MODE 150
TABLE 74 CLOUD: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 150
TABLE 75 CLOUD: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 150
12 BOT SERVICES MARKET, BY ORGANIZATION SIZE 151
12.1 INTRODUCTION 152
12.1.1 ORGANIZATION SIZE: BOT SERVICES MARKET DRIVERS 152
12.1.2 ORGANIZATION SIZE: COVID-19 IMPACT 152
FIGURE 40 SMALL AND MEDIUM-SIZED ENTERPRISES SEGMENT TO WITNESS A HIGHER GROWTH RATE DURING THE FORECAST PERIOD 153
TABLE 76 BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 153
TABLE 77 BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 153
12.2 LARGE ENTERPRISES 154
12.2.1 THE ADOPTION OF BOT SERVICES IS ON THE RISE AMONG LARGE ENTERPRISES TO OPTIMIZE COMPLEX HR PROCESSES 154
TABLE 78 LARGE ENTERPRISES: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 154
TABLE 79 LARGE ENTERPRISES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 154
12.3 SMALL AND MEDIUM-SIZED ENTERPRISES 155
12.3.1 ADOPTION OF NEW TECHNOLOGIES TO FIX ISSUES AND ENHANCE BUSINESS PROCESSES TO BOOST THE DEMAND FOR BOT SERVICES AMONG SMES 155
TABLE 80 SMALL AND MEDIUM-SIZED ENTERPRISES: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 155
TABLE 81 SMALL AND MEDIUM-SIZED ENTERPRISES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 155
13 BOT SERVICES MARKET, BY VERTICAL 156
13.1 INTRODUCTION 157
13.1.1 VERTICALS: BOT SERVICES MARKET DRIVERS 157
13.1.2 VERTICALS: COVID-19 IMPACT 157
FIGURE 41 THE HEALTHCARE & LIFE SCIENCES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 158
TABLE 82 BOT SERVICES MARKET, BY VERTICAL, 2016–2021 (USD MILLION) 158
TABLE 83 BOT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION) 159
13.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 159
13.2.1 CHATBOTS HELP BANKS ENHANCE CUSTOMER SATISFACTION THROUGH THEIR PROMPT REPLIES TO CUSTOMER QUERIES 159
TABLE 84 BFSI: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 160
TABLE 85 BFSI: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 160
13.3 RETAIL & ECOMMERCE 160
13.3.1 INCREASING DEPLOYMENT OF BOT SERVICES BY RETAIL & ECOMMERCE FIRMS TO LEAD TO GREATER CUSTOMER ENGAGEMENT AND LOYALTY 160
TABLE 86 RETAIL & ECOMMERCE: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 161
TABLE 87 RETAIL AND ECOMMERCE: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 161
13.4 HEALTHCARE & LIFE SCIENCES 162
13.4.1 BOT SERVICES CAN ENHANCE PATIENT EXPERIENCE AND BUILD PATIENT LOYALTY WHILE IMPROVING ORGANIZATIONAL EFFICIENCY 162
TABLE 88 HEALTHCARE & LIFE SCIENCES: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 162
TABLE 89 HEALTHCARE & LIFE SCIENCES: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 163
13.5 MEDIA & ENTERTAINMENT 163
13.5.1 MEDIA AND ENTERTAINMENT COMPANIES ARE OPTIMIZING CUSTOMER EXPERIENCE BY DEPLOYING BOT SERVICES ACROSS DIFFERENT CHANNELS 163
TABLE 90 MEDIA & ENTERTAINMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 164
TABLE 91 MEDIA & ENTERTAINMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 164
13.6 TRAVEL & HOSPITALITY 164
13.6.1 THE RISING NEED TO AUTOMATE BOOKING PROCESSES AND SCHEDULE MANAGEMENT TO DRIVE THE GROWTH OF BOT SERVICES ACROSS THE TRAVEL & HOSPITALITY INDUSTRY 164
TABLE 92 TRAVEL & HOSPITALITY: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 165
TABLE 93 TRAVEL & HOSPITALITY: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 165
13.7 IT & TELECOM 165
13.7.1 THE GROWING DEMAND FOR EFFECTIVE CONTACT CENTERS AND OPERATIONAL COST REDUCTION TO GIVE A BOOST TO THE ADOPTION OF BOT SERVICES ACROSS IT & TELECOM VERTICAL 165
TABLE 94 IT & TELECOM: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 166
TABLE 95 IT & TELECOM: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 166
13.8 GOVERNMENT 167
13.8.1 BOT SERVICES HELP GOVERNMENT AGENCIES ENGAGE WITH THEIR CITIZENS EFFICIENTLY THROUGH VARIOUS CHANNELS 167
TABLE 96 GOVERNMENT: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 167
TABLE 97 GOVERNMENT: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 168
13.9 OTHER VERTICALS 168
TABLE 98 OTHER VERTICALS: BOT SERVICES MARKET BY REGION, 2016–2021 (USD MILLION) 169
TABLE 99 OTHER VERTICALS: BOT SERVICES MARKET BY REGION, 2022–2027 (USD MILLION) 169
14 BOT SERVICES MARKET, BY REGION 170
14.1 INTRODUCTION 171
14.1.1 REGION: COVID-19 IMPACT 171
FIGURE 42 INDIA TO ACCOUNT FOR THE HIGHEST CAGR DURING THE FORECAST PERIOD 173
FIGURE 43 ASIA PACIFIC TO ACCOUNT FOR THE HIGHEST CAGR THE DURING FORECAST PERIOD 173
TABLE 100 BOT SERVICES MARKET, BY REGION, 2016–2021 (USD MILLION) 174
TABLE 101 BOT SERVICES MARKET, BY REGION, 2022–2027 (USD MILLION) 174
14.2 NORTH AMERICA 174
14.2.1 NORTH AMERICA: BOT SERVICES MARKET DRIVERS 175
FIGURE 44 NORTH AMERICA: MARKET SNAPSHOT 175
TABLE 102 NORTH AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 176
TABLE 103 NORTH AMERICA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 176
TABLE 104 NORTH AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION) 176
TABLE 105 NORTH AMERICA: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION) 176
TABLE 106 NORTH AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION) 177
TABLE 107 NORTH AMERICA: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION) 177
TABLE 108 NORTH AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 177
TABLE 109 NORTH AMERICA: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 178
TABLE 110 NORTH AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 178
TABLE 111 NORTH AMERICA: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 178
TABLE 112 NORTH AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 178
TABLE 113 NORTH AMERICA: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 179
TABLE 114 NORTH AMERICA: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION) 179
TABLE 115 NORTH AMERICA: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION) 179
TABLE 116 NORTH AMERICA: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION) 180
TABLE 117 NORTH AMERICA: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION) 180
TABLE 118 NORTH AMERICA: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION) 180
TABLE 119 NORTH AMERICA: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION) 181
14.2.2 UNITED STATES 181
14.2.2.1 Increased implementation of AI and ML-based solutions for enhanced customer service to drive the market in the US 181
TABLE 120 UNITED STATES: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 181
TABLE 121 UNITED STATES: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 182
14.2.3 CANADA 182
14.2.3.1 The realization by companies to enhance customer experience and handle complex business processes to drive the growth of bot services in Canada 182
TABLE 122 CANADA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 182
TABLE 123 CANADA: BOT SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD MILLION) 182
14.3 EUROPE 183
14.3.1 EUROPE: BOT SERVICES MARKET DRIVERS 183
TABLE 124 EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 183
TABLE 125 EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 183
TABLE 126 EUROPE: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION) 184
TABLE 127 EUROPE: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION) 184
TABLE 128 EUROPE: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION) 184
TABLE 129 EUROPE: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION) 184
TABLE 130 EUROPE: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 185
TABLE 131 EUROPE: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 185
TABLE 132 EUROPE: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 185
TABLE 133 EUROPE: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 185
TABLE 134 EUROPE: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 186
TABLE 135 EUROPE: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 186
TABLE 136 EUROPE: BOT SERVICES MARKET BY APPLICATION, 2016–2021 (USD MILLION) 186
TABLE 137 EUROPE: BOT SERVICES MARKET BY APPLICATION, 2022–2027 (USD MILLION) 187
TABLE 138 EUROPE: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION) 187
TABLE 139 EUROPE: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION) 188
TABLE 140 EUROPE: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION) 188
TABLE 141 EUROPE: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION) 188
14.3.2 UNITED KINGDOM 189
14.3.2.1 The heavy inflow of capital from various investors to fuel the adoption of bot services in the UK 189
TABLE 142 UK: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 189
TABLE 143 UK: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 189
14.3.3 GERMANY 190
14.3.3.1 Rise in government support and a highly skilled labor force to drive the growth of bot services in Germany 190
TABLE 144 GERMANY: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 190
TABLE 145 GERMANY: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 190
14.3.4 FRANCE 190
14.3.4.1 Rise in acceptance of digital transformation across large and midsized organizations to drive the growth of the bot services market in France 190
TABLE 146 FRANCE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 191
TABLE 147 FRANCE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 191
14.3.5 REST OF EUROPE 191
TABLE 148 REST OF EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 191
TABLE 149 REST OF EUROPE: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 192
14.4 ASIA PACIFIC 192
14.4.1 ASIA PACIFIC: BOT SERVICES MARKET DRIVERS 192
FIGURE 45 ASIA PACIFIC: MARKET SNAPSHOT 193
TABLE 150 ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 193
TABLE 151 ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 194
TABLE 152 ASIA PACIFIC: BOT SERVICES MARKET BY INTERACTION TYPE, 2016–2021 (USD MILLION) 194
TABLE 153 ASIA PACIFIC: BOT SERVICES MARKET BY INTERACTION TYPE, 2022–2027 (USD MILLION) 194
TABLE 154 ASIA PACIFIC: BOT SERVICES MARKET BY MODE OF CHANNEL, 2016–2021 (USD MILLION) 194
TABLE 155 ASIA PACIFIC: BOT SERVICES MARKET BY MODE OF CHANNEL, 2022–2027 (USD MILLION) 195
TABLE 156 ASIA PACIFIC: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2016–2021 (USD MILLION) 195
TABLE 157 ASIA PACIFIC: BOT SERVICES MARKET BY BUSINESS FUNCTION, 2022–2027 (USD MILLION) 195
TABLE 158 ASIA PACIFIC: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2016–2021 (USD MILLION) 196
TABLE 159 ASIA PACIFIC: BOT SERVICES MARKET BY DEPLOYMENT MODE, 2022–2027 (USD MILLION) 196
TABLE 160 ASIA PACIFIC: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2016–2021 (USD MILLION) 196
TABLE 161 ASIA PACIFIC: BOT SERVICES MARKET BY ORGANIZATION SIZE, 2022–2027 (USD MILLION) 196
TABLE 162 ASIA PACIFIC: BOT SERVICES MARKET, BY APPLICATION, 2016–2021 (USD MILLION) 197
TABLE 163 ASIA PACIFIC: BOT SERVICES MARKET, BY APPLICATION, 2022–2027 (USD MILLION) 197
TABLE 164 ASIA PACIFIC: BOT SERVICES MARKET BY VERTICAL, 2016–2021 (USD MILLION) 198
TABLE 165 ASIA PACIFIC: BOT SERVICES MARKET BY VERTICAL, 2022–2027 (USD MILLION) 198
TABLE 166 ASIA PACIFIC: BOT SERVICES MARKET BY COUNTRY, 2016–2021 (USD MILLION) 198
TABLE 167 ASIA PACIFIC: BOT SERVICES MARKET BY COUNTRY, 2022–2027 (USD MILLION) 199
14.4.2 CHINA 199
14.4.2.1 Increased investments in AI technologies to drive the adoption of bot services in China 199
TABLE 168 CHINA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 200
TABLE 169 CHINA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 200
14.4.3 JAPAN 200
14.4.3.1 Adoption of advanced technologies and the need to prevent data breaches in organizations drive the adoption of bot services in Japan 200
TABLE 170 JAPAN: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 200
TABLE 171 JAPAN: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 201
14.4.4 INDIA 201
14.4.4.1 Rise in investments in startups and the use of AI technologies in various verticals to trigger bot services adoption in India 201
TABLE 172 INDIA: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 202
TABLE 173 INDIA: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 202
14.4.5 REST OF ASIA PACIFIC 202
TABLE 174 REST OF ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2016–2021 (USD MILLION) 202
TABLE 175 REST OF ASIA PACIFIC: BOT SERVICES MARKET BY SERVICE TYPE, 2022–2027 (USD MILLION) 203