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BFSI BPOサービス市場：サービスタイプ（顧客サービス、財務・会計、人事、KPO、調達・サプライチェーン、その他）、企業規模（大企業、中小企業）、エンドユーザー（銀行、資本市場、保険会社、その他）、地域別 2023-2028


BFSI BPO Services Market by Service Type (Customer Services, Finance and Accounting, Human Resource, KPO, Procurement and Supply Chain, and Others), Enterprise Size (Large Enterprises, Small and Medium-sized Enterprises), End User (Banks, Capital Markets, Insurance Companies, and Others), and Region 2023-2028

市場の概要 世界のBFSI BPOサービス市場規模は、2022年に1,075億8,000万米ドルに達しました。今後、IMARC Groupは、2023年から2028年の間に8.05%の成長率（CAGR）を示し、2028年までに174.94億米ドルに達する... もっと見る

　

　

出版社 出版年月 電子版価格 ページ数 言語
IMARC Services Private Limited.
アイマークサービス 		2023年3月18日 US$2,499
シングルユーザライセンス
ライセンス・価格情報・注文方法はこちら 		143 英語

　

サマリー

市場の概要

世界のBFSI BPOサービス市場規模は、2022年に1,075億8,000万米ドルに達しました。今後、IMARC Groupは、2023年から2028年の間に8.05%の成長率（CAGR）を示し、2028年までに174.94億米ドルに達すると予測しています。サードパーティ製バンキングソフトウェアの利用拡大、サイバーセキュリティ侵害の増加、政府機関による税制優遇措置などが、市場を牽引する主な要因の1つとなっています。

銀行・金融サービス・保険（BFSI）のビジネスプロセスアウトソーシング（BPO）サービスは、企業が業務の中核ではないさまざまなプロセスを外部委託することを可能にします。BPOサービスには、顧客サービスやサポート、データ入力や処理、財務分析や報告、コンプライアンスや規制のサポートなどが含まれます。これらのプロセスは、人件費やその他の経費を削減するのに役立ちます。また、効率と生産性を向上させ、専門的な知識へのアクセスを容易にします。現在、BFSIのBPOサービスでは、プロセスを合理化するための自動化の導入が進み、柔軟性、拡張性、コスト削減を実現するクラウドベースのBPOサービスの利用が増加しています。

BFSI BPOサービスの市場動向：

BFSI業界では、生産性と業務効率を向上させるためにサードパーティバンキングソフトウェアの利用が増加しており、これが世界的な市場成長を後押しする主要因の一つとなっています。さらに、スマートフォンで口座情報にアクセスし、金融取引を行うために、個人の間でオンラインバンキングアプリケーションへの傾倒が高まっていることも、市場成長を後押ししています。さらに、サイバーセキュリティ侵害やデータ盗難の増加、さまざまなオンライン詐欺行為の事例が増加していることも、市場にプラスの影響を与えています。これとは別に、BFSI BPOサービスでは、さまざまなプロセスを自動化するために、人工知能（AI）、機械学習（ML）、クラウドコンピューティング、自然言語処理（NLP）、モノのインターネット（IoT）、チャットボット、ブロックチェーン技術の統合が進んでいます。これらの先進技術は、顧客データを分析してパーソナライズされたレコメンデーションを提供したり、機能のセキュリティと効率を向上させたり、大量のデータに簡単にアクセスして保存したりするために使用されています。このことは、BFSI BPOサービスにデータマイニングや予測分析などの高度な分析を取り入れて、顧客データを分析して洞察を深め、顧客の体験を向上させることと相まって、市場の成長に寄与しています。さらに、反復的で予測可能なタスクを自動化するためのロボティクス・プロセス・オートメーション（RPA）の採用が増加していることも、市場の成長を強化しています。このほか、主要企業は、全体的なリーチを拡大するために、コラボレーションやM&A（合併・買収）に力を入れています。また、政府機関は、BFSI BPOサービスに投資する企業に対して税制上の優遇措置を提供しており、これが市場成長を促進すると予測されています。

主要な市場セグメント：

IMARC Groupは、世界のBFSI BPOサービス市場の各セグメントにおける主要動向の分析と、2023年から2028年までの世界、地域、国レベルでの予測を提供します。当レポートでは、サービスタイプ、企業規模、エンドユーザーに基づき、市場を分類しています。

サービスタイプのインサイト：

カスタマー・サービス
財務・会計
ヒューマンリソース
KPO
調達・サプライチェーン
その他


本レポートでは、BFSI BPOサービス市場をサービスタイプ別に詳細に分類・分析しています。これには、顧客サービス、財務・会計、人事、KPO、調達・サプライチェーン、その他が含まれます。それによると、カスタマー・サービスが最大のセグメントを占めています。

エンタープライズサイズのインサイト：

大企業
中小企業


また、BFSI BPOサービス市場の企業規模に基づく詳細な分類と分析も報告されています。これには大企業と中小企業が含まれます。同レポートによると、大企業が最大のセグメントを占めています。

エンドユーザーのインサイト：

バンクス

コマーシャル・バンキング
リテールバンキング
カード
貸出


キャピタルマーケッツ

インベストメントバンキング
ブローカー業務
アセットマネジメント
その他


保険会社
その他


本レポートでは、BFSI BPOサービス市場をエンドユーザー別に詳細に分類・分析しています。これには、銀行（商業銀行、リテール銀行、カード、融資）、資本市場（投資銀行、証券会社、資産運用、その他）、保険会社、その他が含まれます。本レポートによると、銀行（商業銀行、リテール銀行、カード、融資）が最大のセグメントを占めています。

地域別インサイト

北アメリカ

ユーエスエー
カナダ


アジア太平洋

中国
日本
インド
南朝鮮
オーストラリア
インドネシア
その他


ヨーロッパ

ドイツ
フランス
イギリス
イタリア
スペイン
ロシア
その他


ラテンアメリカ

ブラジル
メキシコ
その他


中近東・アフリカ


また、北米（米国、カナダ）、アジア太平洋（中国、日本、インド、韓国、オーストラリア、インドネシア、その他）、欧州（ドイツ、フランス、英国、イタリア、スペイン、ロシア、その他）、中南米（ブラジル、メキシコ、その他）、中東・アフリカといった主要地域市場について包括的に分析しています。それによると、BFSI BPOサービスでは、北米が最大の市場となっています。北米のBFSI BPOサービス市場を牽引する要因としては、同地域のBFSIセクターが十分に確立されていること、技術的な進歩や拡張性の向上が挙げられます。

競合の状況：

また、世界の紅茶市場における競争環境についても包括的な分析がなされています。市場構造、主要プレイヤーによる市場シェア、プレイヤーのポジショニング、トップの勝利戦略、競合ダッシュボード、企業評価象限などの競争分析がレポート内で取り上げられています。また、すべての主要企業の詳細なプロフィールが提供されています。アクセンチュアPLC、コグニザント、コンセントリックスコーポレーション、ジェンパクト、IBMコーポレーション、インフォシスリミテッド、エムファシスリミテッド、株式会社NTTデータ、タタコンサルタントサービス株式会社、ウィプロ株式会社などの企業が含まれています。なお、これは一部の企業のリストであり、完全なリストはレポートにて提供されています。

本レポートで回答した主な質問

世界のBFSI BPOサービス市場はこれまでどのように推移し、今後数年間はどのように推移するのか？
世界のBFSI BPOサービス市場における推進要因、阻害要因、および機会は何か？
各ドライバー、阻害要因、機会が世界のBFSI BPOサービス市場に与える影響は？
主要な地域市場とは？
最も魅力的なBFSI BPOサービス市場はどの国か？
サービスタイプに基づく市場の内訳は？
BFSI BPOサービス市場において、最も魅力的なサービスタイプは？
企業規模に基づく市場の内訳は？
BFSI BPOサービス市場において、最も魅力的な企業規模は？
エンドユーザー別の市場構成は？
BFSI BPOサービス市場で最も魅力的なエンドユーザーはどこか？
世界のBFSI BPOサービス市場の競争構造は？
世界のBFSI BPOサービス市場における主要プレイヤー/企業は？



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目次

1    Preface
2    Scope and Methodology
    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction
    4.1    Overview
    4.2    Key Industry Trends
5    Global BFSI BPO Services Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6    Market Breakup by Service Type
    6.1    Customer Services
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Finance and Accounting
        6.2.1 Market Trends
        6.2.2 Market Forecast
    6.3    Human Resource
        6.3.1 Market Trends
        6.3.2 Market Forecast
    6.4    KPO
        6.4.1 Market Trends
        6.4.2 Market Forecast
    6.5    Procurement and Supply Chain 
        6.5.1 Market Trends
        6.5.2 Market Forecast
    6.6    Others
        6.6.1 Market Trends
        6.6.2 Market Forecast
7    Market Breakup by Enterprise Size
    7.1    Large Enterprises
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Small and Medium-sized Enterprises
        7.2.1 Market Trends
        7.2.2 Market Forecast
8    Market Breakup by End User
    8.1    Banks
        8.1.1 Market Trends
        8.1.2 Key Segment
           8.1.2.1 Commercial Banking
           8.1.2.2 Retail Banking
           8.1.2.3 Cards
           8.1.2.4 Lending
        8.1.3 Market Forecast
    8.2    Capital Markets
        8.2.1 Market Trends
        8.2.2 Key Segment
           8.2.2.1 Investment Banking
           8.2.2.2 Brokerage
           8.2.2.3 Asset Management
           8.2.2.4 Others
        8.2.3 Market Forecast
    8.3    Insurance Companies
        8.3.1 Market Trends
        8.3.2 Market Forecast
    8.4    Others
        8.4.1 Market Trends
        8.4.2 Market Forecast
9    Market Breakup by Region
    9.1    North America
        9.1.1 United States
           9.1.1.1 Market Trends
           9.1.1.2 Market Forecast
        9.1.2 Canada
           9.1.2.1 Market Trends
           9.1.2.2 Market Forecast
    9.2    Asia-Pacific
        9.2.1 China
           9.2.1.1 Market Trends
           9.2.1.2 Market Forecast
        9.2.2 Japan
           9.2.2.1 Market Trends
           9.2.2.2 Market Forecast
        9.2.3 India
           9.2.3.1 Market Trends
           9.2.3.2 Market Forecast
        9.2.4 South Korea
           9.2.4.1 Market Trends
           9.2.4.2 Market Forecast
        9.2.5 Australia
           9.2.5.1 Market Trends
           9.2.5.2 Market Forecast
        9.2.6 Indonesia
           9.2.6.1 Market Trends
           9.2.6.2 Market Forecast
        9.2.7 Others
           9.2.7.1 Market Trends
           9.2.7.2 Market Forecast
    9.3    Europe
        9.3.1 Germany
           9.3.1.1 Market Trends
           9.3.1.2 Market Forecast
        9.3.2 France
           9.3.2.1 Market Trends
           9.3.2.2 Market Forecast
        9.3.3 United Kingdom
           9.3.3.1 Market Trends
           9.3.3.2 Market Forecast
        9.3.4 Italy
           9.3.4.1 Market Trends
           9.3.4.2 Market Forecast
        9.3.5 Spain
           9.3.5.1 Market Trends
           9.3.5.2 Market Forecast
        9.3.6 Russia
           9.3.6.1 Market Trends
           9.3.6.2 Market Forecast
        9.3.7 Others
           9.3.7.1 Market Trends
           9.3.7.2 Market Forecast
    9.4    Latin America
        9.4.1 Brazil
           9.4.1.1 Market Trends
           9.4.1.2 Market Forecast
        9.4.2 Mexico
           9.4.2.1 Market Trends
           9.4.2.2 Market Forecast
        9.4.3 Others
           9.4.3.1 Market Trends
           9.4.3.2 Market Forecast
    9.5    Middle East and Africa
        9.5.1 Market Trends
        9.5.2 Market Breakup by Country
        9.5.3 Market Forecast
10    Drivers, Restraints, and Opportunities
    10.1    Overview
    10.2    Drivers
    10.3    Restraints
    10.4    Opportunities
11    Value Chain Analysis
12    Porters Five Forces Analysis
    12.1    Overview
    12.2    Bargaining Power of Buyers
    12.3    Bargaining Power of Suppliers
    12.4    Degree of Competition
    12.5    Threat of New Entrants
    12.6    Threat of Substitutes
13    Price Analysis
14    Competitive Landscape
    14.1    Market Structure
    14.2    Key Players
    14.3    Profiles of Key Players
        14.3.1    Accenture PLC
           14.3.1.1 Company Overview
           14.3.1.2 Product Portfolio
           14.3.1.3 Financials
           14.3.1.4 SWOT Analysis
        14.3.2    Cognizant
           14.3.2.1 Company Overview
           14.3.2.2 Product Portfolio
           14.3.2.3 Financials
           14.3.2.4 SWOT Analysis
        14.3.3    Concentrix Corporation
           14.3.3.1 Company Overview
           14.3.3.2 Product Portfolio
           14.3.3.3 Financials
        14.3.4    Genpact
           14.3.4.1 Company Overview
           14.3.4.2 Product Portfolio
           14.3.4.3 Financials
           14.3.4.4 SWOT Analysis
        14.3.5    IBM Corporation
           14.3.5.1 Company Overview
           14.3.5.2 Product Portfolio
           14.3.5.3 Financials
           14.3.5.4 SWOT Analysis
        14.3.6    Infosys Limited
           14.3.6.1 Company Overview
           14.3.6.2 Product Portfolio
           14.3.6.3 Financials
           14.3.6.4 SWOT Analysis
        14.3.7    Mphasis Limited
           14.3.7.1 Company Overview
           14.3.7.2 Product Portfolio
           14.3.7.3 Financials
        14.3.8    NTT Data Corporation
           14.3.8.1 Company Overview
           14.3.8.2 Product Portfolio
           14.3.8.3 Financials
           14.3.8.4 SWOT Analysis
        14.3.9    Tata Consultancy Services Limited
           14.3.9.1 Company Overview
           14.3.9.2 Product Portfolio
           14.3.9.3 Financials
           14.3.9.4 SWOT Analysis
        14.3.10    Wipro Limited
           14.3.10.1 Company Overview
           14.3.10.2 Product Portfolio
           14.3.10.3 Financials

Kindly, note that this only represents a partial list of companies, and the complete list has been provided in the report.

List of Figures

Figure 1: Global: BFSI BPO Services Market: Major Drivers and Challenges
Figure 2: Global: BFSI BPO Services Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: BFSI BPO Services Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 4: Global: BFSI BPO Services Market: Breakup by Service Type (in %), 2022
Figure 5: Global: BFSI BPO Services Market: Breakup by Enterprise Size (in %), 2022
Figure 6: Global: BFSI BPO Services Market: Breakup by End User (in %), 2022
Figure 7: Global: BFSI BPO Services Market: Breakup by Region (in %), 2022
Figure 8: Global: BFSI BPO Services (Customer Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 9: Global: BFSI BPO Services (Customer Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 10: Global: BFSI BPO Services (Finance and Accounting) Market: Sales Value (in Million US$), 2017 & 2022
Figure 11: Global: BFSI BPO Services (Finance and Accounting) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 12: Global: BFSI BPO Services (Human Resource) Market: Sales Value (in Million US$), 2017 & 2022
Figure 13: Global: BFSI BPO Services (Human Resource) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 14: Global: BFSI BPO Services (KPO) Market: Sales Value (in Million US$), 2017 & 2022
Figure 15: Global: BFSI BPO Services (KPO) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 16: Global: BFSI BPO Services (Procurement and Supply Chain) Market: Sales Value (in Million US$), 2017 & 2022
Figure 17: Global: BFSI BPO Services (Procurement and Supply Chain) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 18: Global: BFSI BPO Services (Other Service Types) Market: Sales Value (in Million US$), 2017 & 2022
Figure 19: Global: BFSI BPO Services (Other Service Types) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 20: Global: BFSI BPO Services (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 21: Global: BFSI BPO Services (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 22: Global: BFSI BPO Services (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 23: Global: BFSI BPO Services (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 24: Global: BFSI BPO Services (Banks) Market: Sales Value (in Million US$), 2017 & 2022
Figure 25: Global: BFSI BPO Services (Banks) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 26: Global: BFSI BPO Services (Capital Markets) Market: Sales Value (in Million US$), 2017 & 2022
Figure 27: Global: BFSI BPO Services (Capital Markets) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 28: Global: BFSI BPO Services (Insurance Companies) Market: Sales Value (in Million US$), 2017 & 2022
Figure 29: Global: BFSI BPO Services (Insurance Companies) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 30: Global: BFSI BPO Services (Other End Users) Market: Sales Value (in Million US$), 2017 & 2022
Figure 31: Global: BFSI BPO Services (Other End Users) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 32: North America: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 33: North America: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 34: United States: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 35: United States: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 36: Canada: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 37: Canada: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 38: Asia-Pacific: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 39: Asia-Pacific: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 40: China: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 41: China: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 42: Japan: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 43: Japan: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 44: India: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 45: India: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 46: South Korea: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 47: South Korea: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 48: Australia: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 49: Australia: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 50: Indonesia: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 51: Indonesia: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 52: Others: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 53: Others: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 54: Europe: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 55: Europe: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 56: Germany: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 57: Germany: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 58: France: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 59: France: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 60: United Kingdom: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 61: United Kingdom: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 62: Italy: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 63: Italy: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 64: Spain: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 65: Spain: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 66: Russia: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 67: Russia: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 68: Others: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 69: Others: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 70: Latin America: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 71: Latin America: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 72: Brazil: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 73: Brazil: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 74: Mexico: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 75: Mexico: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 76: Others: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 77: Others: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 78: Middle East and Africa: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 79: Middle East and Africa: BFSI BPO Services Market: Breakup by Country (in %), 2022
Figure 80: Middle East and Africa: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 81: Global: BFSI BPO Services Industry: Drivers, Restraints, and Opportunities
Figure 82: Global: BFSI BPO Services Industry: Value Chain Analysis
Figure 83: Global: BFSI BPO Services Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: BFSI BPO Services Market: Key Industry Highlights, 2022 & 2028
Table 2: Global: BFSI BPO Services Market Forecast: Breakup by Service Type (in Million US$), 2023-2028
Table 3: Global: BFSI BPO Services Market Forecast: Breakup by Enterprise Size (in Million US$), 2023-2028
Table 4: Global: BFSI BPO Services Market Forecast: Breakup by End User (in Million US$), 2023-2028
Table 5: Global: BFSI BPO Services Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 6: Global: BFSI BPO Services Market: Competitive Structure
Table 7: Global: BFSI BPO Services Market: Key Players

　

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Summary

Market Overview:

The global BFSI BPO services market size reached US$ 107.58 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 174.94 Billion by 2028, exhibiting a growth rate (CAGR) of 8.05% during 2023-2028. The increasing use of third-party banking software, rising cybersecurity breaches, and the tax incentives offered by governing agencies represent some of the key factors driving the market.

Banking, financial services and insurance (BFSI) business process outsourcing (BPO) services enables businesses to outsource different processes that are not a core part of their operations. They comprise customer service and support, data entry and processing, financial analysis and reporting, and compliance and regulatory support. They help reduce labor costs and other expenses associated with the processes. They also increase efficiency and productivity and facilitate easy access to specialized expertise. At present, there is an increase in the adoption of automation in BFSI BPO services to streamline processes and a rise in the usage of cloud based BPO services that offer flexibility, scalability, and cost savings.

BFSI BPO Services Market Trends:

The increasing use of third-party banking software in the BFSI industry to improve productivity and operational efficiency represents one of the major factors bolstering the market growth around the world. Moreover, the rising inclination towards online banking applications among individuals to access their account details and perform financial transactions via smartphones is propelling the market growth. In addition, the growing incidence of cybersecurity breaches and data thefts and rising instances of various online fraudulent activities is influencing the market positively. Apart from this, there is an increase in the integration of artificial intelligence (AI), machine learning (ML), cloud computing, natural language processing (NLP), the internet of things (IoT), chatbots, and blockchain technology in BFSI BPO services to automate various processes. These advanced technologies are used to analyze customer data and provide personalized recommendations, improve the security and efficiency of the functions and access and store large amounts of data easily. This, coupled with the incorporation of advanced analytics, including data mining and predictive analytics in BFSI BPO services to analyze customer data and gain insights and enhance the experience of the customer, is contributing to the market growth. Furthermore, the rising adoption of robotics process automation (RPA) to automate repetitive and predictable tasks is strengthening the growth of the market. Besides this, key players are focusing on collaboration and mergers and acquisitions (M&A) to expand their overall reach. Governing agencies are also offering tax incentives to companies that invest in BFSI BPO services, which is projected to fuel the market growth.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each segment of the global BFSI BPO services market, along with forecasts at the global, regional, and country level from 2023-2028. Our report has categorized the market based on service type, enterprise size, and end user.

Service Type Insights:

Customer Services
Finance and Accounting
Human Resource
KPO
Procurement and Supply Chain
Others


The report has provided a detailed breakup and analysis of the BFSI BPO services market based on the service type. This includes customer services, finance and accounting, human resource, KPO, procurement and supply chain, and others. According to the report, customer services represented the largest segment.

Enterprise Size Insights:

Large Enterprises
Small and Medium-sized Enterprises


A detailed breakup and analysis of the BFSI BPO services market based on the enterprise size has also been provided in the report. This includes large enterprises and small and medium-sized enterprises. According to the report, large enterprises represented the largest segment.

End User Insights:

Banks

Commercial Banking
Retail Banking
Cards
Lending


Capital Markets

Investment Banking
Brokerage
Asset Management
Others


Insurance Companies
Others


The report has provided a detailed breakup and analysis of the BFSI BPO services market based on the end user. This includes banks (commercial banking, retail banking, cards, and lending), capital markets (investment banking, brokerage, asset management, and others), insurance companies, and others. According to the report, banks (commercial banking, retail banking, cards, and lending) represented the largest segment.

Regional Insights:

North America

United States
Canada


Asia-Pacific

China
Japan
India
South Korea
Australia
Indonesia
Others


Europe

Germany
France
United Kingdom
Italy
Spain
Russia
Others


Latin America

Brazil
Mexico
Others


Middle East and Africa


The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for BFSI BPO services. Some of the factors driving the North America BFSI BPO services market included a well established BFSI sector in the region, along with technological advancements and improved scalability.

Competitive Landscape:

The report has also provided a comprehensive analysis of the competitive landscape in the global tea market. Competitive analysis such as market structure, market share by key players, player positioning, top winning strategies, competitive dashboard, and company evaluation quadrant has been covered in the report. Also, detailed profiles of all major companies have been provided. Some of the companies covered Accenture PLC, Cognizant, Concentrix Corporation, Genpact, IBM Corporation, Infosys Limited, Mphasis Limited, NTT Data Corporation, Tata Consultancy Services Limited, Wipro Limited, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Key Questions Answered in This Report:

How has the global BFSI BPO services market performed so far, and how will it perform in the coming years?
What are the drivers, restraints, and opportunities in the global BFSI BPO services market?
What is the impact of each driver, restraint, and opportunity on the global BFSI BPO services market?
What are the key regional markets?
Which countries represent the most attractive BFSI BPO services markets?
What is the breakup of the market based on the service type?
Which is the most attractive service type in the BFSI BPO services market?
What is the breakup of the market based on the enterprise size?
Which is the most attractive enterprise size in the BFSI BPO services market?
What is the breakup of the market based on the end user?
Which is the most attractive end user in the BFSI BPO services market?
What is the competitive structure of the global BFSI BPO services market?
Who are the key players/companies in the global BFSI BPO services market?



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Table of Contents

1    Preface
2    Scope and Methodology
    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3    Executive Summary
4    Introduction
    4.1    Overview
    4.2    Key Industry Trends
5    Global BFSI BPO Services Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6    Market Breakup by Service Type
    6.1    Customer Services
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Finance and Accounting
        6.2.1 Market Trends
        6.2.2 Market Forecast
    6.3    Human Resource
        6.3.1 Market Trends
        6.3.2 Market Forecast
    6.4    KPO
        6.4.1 Market Trends
        6.4.2 Market Forecast
    6.5    Procurement and Supply Chain 
        6.5.1 Market Trends
        6.5.2 Market Forecast
    6.6    Others
        6.6.1 Market Trends
        6.6.2 Market Forecast
7    Market Breakup by Enterprise Size
    7.1    Large Enterprises
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    Small and Medium-sized Enterprises
        7.2.1 Market Trends
        7.2.2 Market Forecast
8    Market Breakup by End User
    8.1    Banks
        8.1.1 Market Trends
        8.1.2 Key Segment
           8.1.2.1 Commercial Banking
           8.1.2.2 Retail Banking
           8.1.2.3 Cards
           8.1.2.4 Lending
        8.1.3 Market Forecast
    8.2    Capital Markets
        8.2.1 Market Trends
        8.2.2 Key Segment
           8.2.2.1 Investment Banking
           8.2.2.2 Brokerage
           8.2.2.3 Asset Management
           8.2.2.4 Others
        8.2.3 Market Forecast
    8.3    Insurance Companies
        8.3.1 Market Trends
        8.3.2 Market Forecast
    8.4    Others
        8.4.1 Market Trends
        8.4.2 Market Forecast
9    Market Breakup by Region
    9.1    North America
        9.1.1 United States
           9.1.1.1 Market Trends
           9.1.1.2 Market Forecast
        9.1.2 Canada
           9.1.2.1 Market Trends
           9.1.2.2 Market Forecast
    9.2    Asia-Pacific
        9.2.1 China
           9.2.1.1 Market Trends
           9.2.1.2 Market Forecast
        9.2.2 Japan
           9.2.2.1 Market Trends
           9.2.2.2 Market Forecast
        9.2.3 India
           9.2.3.1 Market Trends
           9.2.3.2 Market Forecast
        9.2.4 South Korea
           9.2.4.1 Market Trends
           9.2.4.2 Market Forecast
        9.2.5 Australia
           9.2.5.1 Market Trends
           9.2.5.2 Market Forecast
        9.2.6 Indonesia
           9.2.6.1 Market Trends
           9.2.6.2 Market Forecast
        9.2.7 Others
           9.2.7.1 Market Trends
           9.2.7.2 Market Forecast
    9.3    Europe
        9.3.1 Germany
           9.3.1.1 Market Trends
           9.3.1.2 Market Forecast
        9.3.2 France
           9.3.2.1 Market Trends
           9.3.2.2 Market Forecast
        9.3.3 United Kingdom
           9.3.3.1 Market Trends
           9.3.3.2 Market Forecast
        9.3.4 Italy
           9.3.4.1 Market Trends
           9.3.4.2 Market Forecast
        9.3.5 Spain
           9.3.5.1 Market Trends
           9.3.5.2 Market Forecast
        9.3.6 Russia
           9.3.6.1 Market Trends
           9.3.6.2 Market Forecast
        9.3.7 Others
           9.3.7.1 Market Trends
           9.3.7.2 Market Forecast
    9.4    Latin America
        9.4.1 Brazil
           9.4.1.1 Market Trends
           9.4.1.2 Market Forecast
        9.4.2 Mexico
           9.4.2.1 Market Trends
           9.4.2.2 Market Forecast
        9.4.3 Others
           9.4.3.1 Market Trends
           9.4.3.2 Market Forecast
    9.5    Middle East and Africa
        9.5.1 Market Trends
        9.5.2 Market Breakup by Country
        9.5.3 Market Forecast
10    Drivers, Restraints, and Opportunities
    10.1    Overview
    10.2    Drivers
    10.3    Restraints
    10.4    Opportunities
11    Value Chain Analysis
12    Porters Five Forces Analysis
    12.1    Overview
    12.2    Bargaining Power of Buyers
    12.3    Bargaining Power of Suppliers
    12.4    Degree of Competition
    12.5    Threat of New Entrants
    12.6    Threat of Substitutes
13    Price Analysis
14    Competitive Landscape
    14.1    Market Structure
    14.2    Key Players
    14.3    Profiles of Key Players
        14.3.1    Accenture PLC
           14.3.1.1 Company Overview
           14.3.1.2 Product Portfolio
           14.3.1.3 Financials
           14.3.1.4 SWOT Analysis
        14.3.2    Cognizant
           14.3.2.1 Company Overview
           14.3.2.2 Product Portfolio
           14.3.2.3 Financials
           14.3.2.4 SWOT Analysis
        14.3.3    Concentrix Corporation
           14.3.3.1 Company Overview
           14.3.3.2 Product Portfolio
           14.3.3.3 Financials
        14.3.4    Genpact
           14.3.4.1 Company Overview
           14.3.4.2 Product Portfolio
           14.3.4.3 Financials
           14.3.4.4 SWOT Analysis
        14.3.5    IBM Corporation
           14.3.5.1 Company Overview
           14.3.5.2 Product Portfolio
           14.3.5.3 Financials
           14.3.5.4 SWOT Analysis
        14.3.6    Infosys Limited
           14.3.6.1 Company Overview
           14.3.6.2 Product Portfolio
           14.3.6.3 Financials
           14.3.6.4 SWOT Analysis
        14.3.7    Mphasis Limited
           14.3.7.1 Company Overview
           14.3.7.2 Product Portfolio
           14.3.7.3 Financials
        14.3.8    NTT Data Corporation
           14.3.8.1 Company Overview
           14.3.8.2 Product Portfolio
           14.3.8.3 Financials
           14.3.8.4 SWOT Analysis
        14.3.9    Tata Consultancy Services Limited
           14.3.9.1 Company Overview
           14.3.9.2 Product Portfolio
           14.3.9.3 Financials
           14.3.9.4 SWOT Analysis
        14.3.10    Wipro Limited
           14.3.10.1 Company Overview
           14.3.10.2 Product Portfolio
           14.3.10.3 Financials

Kindly, note that this only represents a partial list of companies, and the complete list has been provided in the report.

List of Figures

Figure 1: Global: BFSI BPO Services Market: Major Drivers and Challenges
Figure 2: Global: BFSI BPO Services Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: BFSI BPO Services Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 4: Global: BFSI BPO Services Market: Breakup by Service Type (in %), 2022
Figure 5: Global: BFSI BPO Services Market: Breakup by Enterprise Size (in %), 2022
Figure 6: Global: BFSI BPO Services Market: Breakup by End User (in %), 2022
Figure 7: Global: BFSI BPO Services Market: Breakup by Region (in %), 2022
Figure 8: Global: BFSI BPO Services (Customer Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 9: Global: BFSI BPO Services (Customer Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 10: Global: BFSI BPO Services (Finance and Accounting) Market: Sales Value (in Million US$), 2017 & 2022
Figure 11: Global: BFSI BPO Services (Finance and Accounting) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 12: Global: BFSI BPO Services (Human Resource) Market: Sales Value (in Million US$), 2017 & 2022
Figure 13: Global: BFSI BPO Services (Human Resource) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 14: Global: BFSI BPO Services (KPO) Market: Sales Value (in Million US$), 2017 & 2022
Figure 15: Global: BFSI BPO Services (KPO) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 16: Global: BFSI BPO Services (Procurement and Supply Chain) Market: Sales Value (in Million US$), 2017 & 2022
Figure 17: Global: BFSI BPO Services (Procurement and Supply Chain) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 18: Global: BFSI BPO Services (Other Service Types) Market: Sales Value (in Million US$), 2017 & 2022
Figure 19: Global: BFSI BPO Services (Other Service Types) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 20: Global: BFSI BPO Services (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 21: Global: BFSI BPO Services (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 22: Global: BFSI BPO Services (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 23: Global: BFSI BPO Services (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 24: Global: BFSI BPO Services (Banks) Market: Sales Value (in Million US$), 2017 & 2022
Figure 25: Global: BFSI BPO Services (Banks) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 26: Global: BFSI BPO Services (Capital Markets) Market: Sales Value (in Million US$), 2017 & 2022
Figure 27: Global: BFSI BPO Services (Capital Markets) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 28: Global: BFSI BPO Services (Insurance Companies) Market: Sales Value (in Million US$), 2017 & 2022
Figure 29: Global: BFSI BPO Services (Insurance Companies) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 30: Global: BFSI BPO Services (Other End Users) Market: Sales Value (in Million US$), 2017 & 2022
Figure 31: Global: BFSI BPO Services (Other End Users) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 32: North America: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 33: North America: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 34: United States: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 35: United States: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 36: Canada: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 37: Canada: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 38: Asia-Pacific: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 39: Asia-Pacific: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 40: China: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 41: China: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 42: Japan: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 43: Japan: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 44: India: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 45: India: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 46: South Korea: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 47: South Korea: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 48: Australia: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 49: Australia: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 50: Indonesia: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 51: Indonesia: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 52: Others: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 53: Others: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 54: Europe: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 55: Europe: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 56: Germany: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 57: Germany: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 58: France: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 59: France: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 60: United Kingdom: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 61: United Kingdom: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 62: Italy: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 63: Italy: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 64: Spain: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 65: Spain: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 66: Russia: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 67: Russia: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 68: Others: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 69: Others: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 70: Latin America: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 71: Latin America: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 72: Brazil: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 73: Brazil: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 74: Mexico: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 75: Mexico: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 76: Others: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 77: Others: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 78: Middle East and Africa: BFSI BPO Services Market: Sales Value (in Million US$), 2017 & 2022
Figure 79: Middle East and Africa: BFSI BPO Services Market: Breakup by Country (in %), 2022
Figure 80: Middle East and Africa: BFSI BPO Services Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 81: Global: BFSI BPO Services Industry: Drivers, Restraints, and Opportunities
Figure 82: Global: BFSI BPO Services Industry: Value Chain Analysis
Figure 83: Global: BFSI BPO Services Industry: Porter's Five Forces Analysis

List of Tables

Table 1: Global: BFSI BPO Services Market: Key Industry Highlights, 2022 & 2028
Table 2: Global: BFSI BPO Services Market Forecast: Breakup by Service Type (in Million US$), 2023-2028
Table 3: Global: BFSI BPO Services Market Forecast: Breakup by Enterprise Size (in Million US$), 2023-2028
Table 4: Global: BFSI BPO Services Market Forecast: Breakup by End User (in Million US$), 2023-2028
Table 5: Global: BFSI BPO Services Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 6: Global: BFSI BPO Services Market: Competitive Structure
Table 7: Global: BFSI BPO Services Market: Key Players

　

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