Summary

The global text analytics market is experiencing robust growth, with the market size estimated at USD 8.42 billion in 2024. Forecasts predict the market to reach USD 35.9 billion by the end of 2031, with a projected compound annual growth rate (CAGR) of 23.0% from 2024 to 2031. Text analytics, a sophisticated approach that processes and derives insights from unstructured text data, plays a crucial role in helping businesses enhance customer insights and optimize decision-making.

Text analytics leverages advanced natural language processing (NLP), machine learning, and statistical methodologies to analyze textual information from various sources, including social media, customer feedback, and news. Key applications such as sentiment analysis, topic modeling, and document classification are driving market growth as businesses increasingly adopt this technology to understand consumer behavior and preferences. The text analytics market accounted for 3.5% of the business analytics market in 2024.

Drivers of Growth

1.Rising Volume of Unstructured Data: The surge in digital interactions generates vast amounts of unstructured data. Text analytics offers organizations a powerful tool to extract valuable insights from data sourced from social media, customer service channels, and internal communications.

2.Advancements in NLP Technology: Innovations in NLP enable improved accuracy and efficiency in processing unstructured data. This development has significantly driven demand for text analytics solutions, enabling enterprises to gain actionable insights in real time.

3.Case Examples of Partnerships: In May 2021, TCS and Microfocus’ Vertica announced a strategic alliance to promote data warehouse modernization through their Unified Analytics Platform. Earlier, in March 2021, Vertica expanded its capabilities by partnering with Dell EMC Elastic Cloud Storage (ECS), supporting hybrid deployment and on-premises data analysis.

Business Opportunities

The United States is a major market for text analytics, largely due to an increasing need for customer insights and substantial investments in big data and artificial intelligence (AI). U.S. companies are utilizing text analytics solutions for customer sentiment analysis and behavior mapping, particularly in light of privacy requirements under the California Consumer Privacy Act (CCPA). In 2023, U.S. text analytics solutions accounted for 19.5% of the global market share.

Regional Outlook

1.North America: Dominates the market with a significant share of 21.8% in 2024, primarily due to high adoption rates of AI and text analytics solutions among companies.

2.Europe: Holds a notable 17.5% market share as companies in the region adopt text analytics for consumer insights and data-driven strategies.

3.East Asia – High CAGR: Japan is leading the text analytics market in East Asia with a CAGR of 15.1%, where industries like retail and finance leverage text analytics to gain customer insights, improve service delivery, and reduce operational costs. China, with its expanding business sector and massive population, held a 14.2% market share globally in 2023, demonstrating high demand driven by a vast data pool.

Category-Wise Insights

1.Solutions: The software segment is the leading solution in the text analytics market, making up 51.6% of the total market value in 2023. Software solutions are popular due to their user-friendly interfaces, cost-effectiveness, and scalability, allowing organizations to seamlessly integrate text analytics without requiring extensive technical expertise.

2.Applications: Text analytics applications span sentiment analysis, risk management, social media monitoring, and business intelligence, with sentiment analysis being one of the most widely adopted solutions.

3.Industry Usage: The retail and consumer packaged goods (CPG) sector holds an 18.4% market share in the text analytics market as of 2023. Retailers and CPG companies rely heavily on text analytics to analyze customer feedback and social media content to improve product offerings and brand strategies.

Competitive Analysis

The text analytics market is highly competitive, with numerous key players and specialized firms offering solutions for various use cases, including sentiment analysis, content categorization, and customer feedback analysis. Some of the prominent companies in this space include:

•Microsoft Corporation

•IBM Corporation

•Oracle Corporation

•SAP SE

•Capgemini

•NICE

•SAS Institute Inc.

•TIBCO Software Inc.

•Attivio

•Lexalytics

•Medallia Inc.

•Softweb Solutions Inc.

•Confirmit AS

•MaritzCX

•Basis Technology

•Micro Focus

•bizAmica Software

•Qualtrics

•Kingland Systems

•Sintelix Pty Ltd

•Talkwalker Inc.

•Meltwater

Market Segmentation

The text analytics market can be segmented by solution, application, industry, and region:

By Solution:

•Software

•Services

oConsulting and Advisory

oSupport and Maintenance

oTraining

By Application:

•Sentiment Analysis

•Risk and Fraud Management

•Social Media Monitoring

•Digital Advertising

•Business Intelligence

•Others

By Industry:

•BFSI

•Healthcare

•Manufacturing

•Retail and CPG

•Hospitality

•Telecommunication

•Others

By Region:

•North America

•Latin America

•Europe

•East Asia

•South Asia & Pacific

•Middle East and Africa (MEA)

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Table of Contents

1. Executive Summary
1.1. Global Text Analytics Market Snapshot
1.2. Future Projections
1.3. Key Market Trends
1.4. Regional Snapshot, by Value and Volume, 2024
1.5. Analyst Recommendations
2. Market Overview
2.1. Market Definitions and Segmentations
2.2. Market Dynamics
2.2.1. Drivers
2.2.2. Restraints
2.2.3. Market Opportunities
2.3. Value Chain Analysis
2.4. Porter’s Five Forces Analysis
2.5. COVID-19 Impact Analysis
2.5.1. Supply
2.5.2. Demand
2.6. Impact of Ukraine-Russia Conflict
2.7. Economic Overview
2.7.1. World Economic Projections
2.8. PESTLE Analysis
3. Price Analysis, 2019-2023
3.1. Global Average Price Analysis, by Solution, US$ Per Unit, 2019-2023
3.2. Prominent Factor Affecting Text Analytics Prices
3.3. Global Average Price Analysis, by Region, US$ Per Unit
4. Global Text Analytics Market Outlook, 2019-2031
4.1. Global Text Analytics Market Outlook, by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
4.1.1. Key Highlights
4.1.1.1. Software
4.1.1.2. Services
4.1.1.2.1. Consulting and Advisory
4.1.1.2.2. Support and Maintenance
4.1.1.2.3. Training
4.2. Global Text Analytics Market Outlook, by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
4.2.1. Key Highlights
4.2.1.1. Sentiment Analysis
4.2.1.2. Risk and Fraud Management
4.2.1.3. Social Media Monitoring
4.2.1.4. Digital Advertising
4.2.1.5. Business Intelligence
4.2.1.6. Others
4.3. Global Text Analytics Market Outlook, by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
4.3.1. Key Highlights
4.3.1.1. BFSI
4.3.1.2. Healthcare
4.3.1.3. Manufacturing
4.3.1.4. Retail and CPG
4.3.1.5. Hospitality
4.3.1.6. Telecommunication
4.3.1.7. Others
4.4. Global Text Analytics Market Outlook, by Region, Value (US$ Bn) and Volume (Million Units), 2019-2031
4.4.1. Key Highlights
4.4.1.1. North America
4.4.1.2. Europe
4.4.1.3. Asia Pacific
4.4.1.4. Latin America
4.4.1.5. Middle East & Africa
5. North America Text Analytics Market Outlook, 2019-2031
5.1. North America Text Analytics Market Outlook, by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.1.1. Key Highlights
5.1.1.1. Software
5.1.1.2. Services
5.1.1.2.1. Consulting and Advisory
5.1.1.2.2. Support and Maintenance
5.1.1.2.3. Training
5.2. North America Text Analytics Market Outlook, by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.2.1. Key Highlights
5.2.1.1. Sentiment Analysis
5.2.1.2. Risk and Fraud Management
5.2.1.3. Social Media Monitoring
5.2.1.4. Digital Advertising
5.2.1.5. Business Intelligence
5.2.1.6. Others
5.3. North America Text Analytics Market Outlook, by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.3.1. Key Highlights
5.3.1.1. BFSI
5.3.1.2. Healthcare
5.3.1.3. Manufacturing
5.3.1.4. Retail and CPG
5.3.1.5. Hospitality
5.3.1.6. Telecommunication
5.3.1.7. Others
5.4. North America Text Analytics Market Outlook, by Country, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.4.1. Key Highlights
5.4.1.1. U.S. Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.4.1.2. U.S. Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.4.1.3. U.S. Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.4.1.4. Canada Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.4.1.5. Canada Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.4.1.6. Canada Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
5.4.2. BPS Analysis/Market Attractiveness Analysis
6. Europe Text Analytics Market Outlook, 2019-2031
6.1. Europe Text Analytics Market Outlook, by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.1.1. Key Highlights
6.1.1.1. Software
6.1.1.2. Services
6.1.1.2.1. Consulting and Advisory
6.1.1.2.2. Support and Maintenance
6.1.1.2.3. Training
6.2. Europe Text Analytics Market Outlook, by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.2.1. Key Highlights
6.2.1.1. Sentiment Analysis
6.2.1.2. Risk and Fraud Management
6.2.1.3. Social Media Monitoring
6.2.1.4. Digital Advertising
6.2.1.5. Business Intelligence
6.2.1.6. Others
6.3. Europe Text Analytics Market Outlook, by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.3.1. Key Highlights
6.3.1.1. BFSI
6.3.1.2. Healthcare
6.3.1.3. Manufacturing
6.3.1.4. Retail and CPG
6.3.1.5. Hospitality
6.3.1.6. Telecommunication
6.3.1.7. Others
6.4. Europe Text Analytics Market Outlook, by Country, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1. Key Highlights
6.4.1.1. Germany Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.2. Germany Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.3. Germany Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.4. U.K. Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.5. U.K. Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.6. U.K. Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.7. France Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.8. France Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.9. France Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.10. Italy Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.11. Italy Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.12. Italy Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.13. Turkey Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.14. Turkey Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.15. Turkey Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.16. Russia Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.17. Russia Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.18. Russia Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.19. Rest of Europe Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.20. Rest of Europe Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.1.21. Rest of Europe Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
6.4.2. BPS Analysis/Market Attractiveness Analysis
7. Asia Pacific Text Analytics Market Outlook, 2019-2031
7.1. Asia Pacific Text Analytics Market Outlook, by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.1.1. Key Highlights
7.1.1.1. Software
7.1.1.2. Services
7.1.1.2.1. Consulting and Advisory
7.1.1.2.2. Support and Maintenance
7.1.1.2.3. Training
7.2. Asia Pacific Text Analytics Market Outlook, by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.2.1. Key Highlights
7.2.1.1. Sentiment Analysis
7.2.1.2. Risk and Fraud Management
7.2.1.3. Social Media Monitoring
7.2.1.4. Digital Advertising
7.2.1.5. Business Intelligence
7.2.1.6. Others
7.3. Asia Pacific Text Analytics Market Outlook, by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.3.1. Key Highlights
7.3.1.1. BFSI
7.3.1.2. Healthcare
7.3.1.3. Manufacturing
7.3.1.4. Retail and CPG
7.3.1.5. Hospitality
7.3.1.6. Telecommunication
7.3.1.7. Others
7.4. Asia Pacific Text Analytics Market Outlook, by Country, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1. Key Highlights
7.4.1.1. China Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.2. China Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.3. China Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.4. Japan Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.5. Japan Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.6. Japan Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.7. South Korea Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.8. South Korea Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.9. South Korea Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.10. India Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.11. India Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.12. India Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.13. Southeast Asia Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.14. Southeast Asia Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.15. Southeast Asia Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.16. Rest of Asia Pacific Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.17. Rest of Asia Pacific Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.1.18. Rest of Asia Pacific Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
7.4.2. BPS Analysis/Market Attractiveness Analysis
8. Latin America Text Analytics Market Outlook, 2019-2031
8.1. Latin America Text Analytics Market Outlook, by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.1.1. Key Highlights
8.1.1.1. Software
8.1.1.2. Services
8.1.1.2.1. Consulting and Advisory
8.1.1.2.2. Support and Maintenance
8.1.1.2.3. Training
8.2. Latin America Text Analytics Market Outlook, by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.2.1. Key Highlights
8.2.1.1. Sentiment Analysis
8.2.1.2. Risk and Fraud Management
8.2.1.3. Social Media Monitoring
8.2.1.4. Digital Advertising
8.2.1.5. Business Intelligence
8.2.1.6. Others
8.3. Latin America Text Analytics Market Outlook, by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.3.1. Key Highlights
8.3.1.1. BFSI
8.3.1.2. Healthcare
8.3.1.3. Manufacturing
8.3.1.4. Retail and CPG
8.3.1.5. Hospitality
8.3.1.6. Telecommunication
8.3.1.7. Others
8.4. Latin America Text Analytics Market Outlook, by Country, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1. Key Highlights
8.4.1.1. Brazil Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.2. Brazil Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.3. Brazil Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.4. Mexico Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.5. Mexico Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.6. Mexico Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.7. Argentina Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.8. Argentina Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.9. Argentina Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.10. Rest of Latin America Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.11. Rest of Latin America Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.1.12. Rest of Latin America Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
8.4.2. BPS Analysis/Market Attractiveness Analysis
9. Middle East & Africa Text Analytics Market Outlook, 2019-2031
9.1. Middle East & Africa Text Analytics Market Outlook, by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.1.1. Key Highlights
9.1.1.1. Software
9.1.1.2. Services
9.1.1.2.1. Consulting and Advisory
9.1.1.2.2. Support and Maintenance
9.1.1.2.3. Training
9.2. Middle East & Africa Text Analytics Market Outlook, by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.2.1. Key Highlights
9.2.1.1. Sentiment Analysis
9.2.1.2. Risk and Fraud Management
9.2.1.3. Social Media Monitoring
9.2.1.4. Digital Advertising
9.2.1.5. Business Intelligence
9.2.1.6. Others
9.3. Middle East & Africa Text Analytics Market Outlook, by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.3.1. Key Highlights
9.3.1.1. BFSI
9.3.1.2. Healthcare
9.3.1.3. Manufacturing
9.3.1.4. Retail and CPG
9.3.1.5. Hospitality
9.3.1.6. Telecommunication
9.3.1.7. Others
9.4. Middle East & Africa Text Analytics Market Outlook, by Country, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1. Key Highlights
9.4.1.1. GCC Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.2. GCC Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.3. GCC Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.4. South Africa Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.5. South Africa Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.6. South Africa Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.7. Egypt Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.8. Egypt Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.9. Egypt Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.10. Nigeria Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.11. Nigeria Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.12. Nigeria Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.13. Rest of Middle East & Africa Text Analytics Market by Solution, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.14. Rest of Middle East & Africa Text Analytics Market by Application, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.1.15. Rest of Middle East & Africa Text Analytics Market by Industry, Value (US$ Bn) and Volume (Million Units), 2019-2031
9.4.2. BPS Analysis/Market Attractiveness Analysis
10. Competitive Landscape
10.1. Solution vs Material Heatmap
10.2. Manufacturer vs Material Heatmap
10.3. Company Market Share Analysis, 2024
10.4. Competitive Dashboard
10.5. Company Profiles
10.5.1. Microsoft Corporation
10.5.1.1. Company Overview
10.5.1.2. Product Portfolio
10.5.1.3. Financial Overview
10.5.1.4. Business Strategies and Development
10.5.2. IBM Corporation
10.5.2.1. Company Overview
10.5.2.2. Product Portfolio
10.5.2.3. Financial Overview
10.5.2.4. Business Strategies and Development
10.5.3. Oracle Corporation
10.5.3.1. Company Overview
10.5.3.2. Product Portfolio
10.5.3.3. Financial Overview
10.5.3.4. Business Strategies and Development
10.5.4. SAP SE
10.5.4.1. Company Overview
10.5.4.2. Product Portfolio
10.5.4.3. Financial Overview
10.5.4.4. Business Strategies and Development
10.5.5. Capgemini
10.5.5.1. Company Overview
10.5.5.2. Product Portfolio
10.5.5.3. Financial Overview
10.5.5.4. Business Strategies and Development
10.5.6. NICE
10.5.6.1. Company Overview
10.5.6.2. Product Portfolio
10.5.6.3. Financial Overview
10.5.6.4. Business Strategies and Development
10.5.7. SAS Institute Inc.
10.5.7.1. Company Overview
10.5.7.2. Product Portfolio
10.5.7.3. Financial Overview
10.5.7.4. Business Strategies and Development
10.5.8. TIBCO Software Inc.
10.5.8.1. Company Overview
10.5.8.2. Product Portfolio
10.5.8.3. Financial Overview
10.5.8.4. Business Strategies and Development
10.5.9. Attivio
10.5.9.1. Company Overview
10.5.9.2. Product Portfolio
10.5.9.3. Financial Overview
10.5.9.4. Business Strategies and Development
10.5.10. Medallia Inc.
10.5.10.1. Company Overview
10.5.10.2. Product Portfolio
10.5.10.3. Financial Overview
10.5.10.4. Business Strategies and Development
10.5.11. Softweb Solutions Inc.
10.5.11.1. Company Overview
10.5.11.2. Product Portfolio
10.5.11.3. Financial Overview
10.5.11.4. Business Strategies and Development
10.5.12. Confirmit AS
10.5.12.1. Company Overview
10.5.12.2. Product Portfolio
10.5.12.3. Financial Overview
10.5.12.4. Business Strategies and Development
10.5.13. MaritzCX
10.5.13.1. Company Overview
10.5.13.2. Product Portfolio
10.5.13.3. Financial Overview
10.5.13.4. Business Strategies and Development
10.5.14. Basis Technology
10.5.14.1. Company Overview
10.5.14.2. Product Portfolio
10.5.14.3. Financial Overview
10.5.14.4. Business Strategies and Development
10.5.15. Micro Focus
10.5.15.1. Company Overview
10.5.15.2. Product Portfolio
10.5.15.3. Financial Overview
10.5.15.4. Business Strategies and Development
10.5.16. bizAmica Software
10.5.16.1. Company Overview
10.5.16.2. Product Portfolio
10.5.16.3. Financial Overview
10.5.16.4. Business Strategies and Development
10.5.17. Qualtrics
10.5.17.1. Company Overview
10.5.17.2. Product Portfolio
10.5.17.3. Financial Overview
10.5.17.4. Business Strategies and Development
10.5.18. Kingland Systems
10.5.18.1. Company Overview
10.5.18.2. Product Portfolio
10.5.18.3. Financial Overview
10.5.18.4. Business Strategies and Development
10.5.19. Sintelix Pty Ltd
10.5.19.1. Company Overview
10.5.19.2. Product Portfolio
10.5.19.3. Financial Overview
10.5.19.4. Business Strategies and Development
10.5.20. Talkwalker Inc.
10.5.20.1. Company Overview
10.5.20.2. Product Portfolio
10.5.20.3. Financial Overview
10.5.20.4. Business Strategies and Development
10.5.21. Meltwater
10.5.21.1. Company Overview
10.5.21.2. Product Portfolio
10.5.21.3. Financial Overview
10.5.21.4. Business Strategies and Development
11. Appendix
11.1. Research Methodology
11.2. Report Assumptions
11.3. Acronyms and Abbreviations

List of Region/Countries

• North America
o U.S.
o Canada
• Europe
o Germany
o U.K.
o France
o Italy
o Turkey
o Russia
o Rest of Europe
• Asia Pacific
o China
o Japan
o South Korea
o India
o Southeast Asia
o Rest of Asia Pacific
• Latin America
o Brazil
o Mexico
o Rest of Latin America
• Middle East & Africa
o GCC
o South Africa
o Rest of Middle East & Africa