Summary

Global Sales and Marketing Business Process Outsourcing Market is valued approximately USD 31.34 billion in 2023 and is anticipated to grow with a growth rate of more than 9.4% over the forecast period 2024-2032. Sales and Marketing Business Process Outsourcing (BPO) involves hiring external service providers to handle tasks such as lead generation, customer service, marketing campaigns, market research, branding, and telemarketing. This approach offers benefits such as cost savings, access to specialized expertise, scalability, and enhanced focus on core business activities. Sales and Marketing BPO optimize operations, improve customer engagement and support business growth. The growing inclination towards analytics and insights across the globe is a key trend supporting the growth of the Global Sales And Marketing Business Process Outsourcing Market at a substantial rate. Data-driven decision-making is a global trend in sales and marketing. BPO providers integrate advanced analytics and business intelligence tools to provide actionable insights into customer behavior, market trends, and campaign effectiveness.

Outsourcing sales and marketing processes allows companies to reduce operational costs significantly. By leveraging BPO, businesses save on employee salaries, training, infrastructure, and technology investments, as BPO providers typically have established systems and trained personnel in place. BPO providers often have specialized knowledge and experience in sales and marketing. They use advanced tools and technologies, such as customer relationship management (CRM) systems, marketing automation platforms, and data analytics, which many companies might not afford or effectively utilize in-house. Furthermore, BPO services provide scalability and flexibility, allowing businesses to adjust their sales and marketing activities in response to market demands without the complexities of hiring or layoffs. Enhanced customer engagement is another benefit, as BPO firms use sophisticated tools to understand customer behavior and preferences, leading to more effective marketing strategies. Global reach and market expansion are facilitated by BPO providers’ local market knowledge and presence, aiding companies in entering new regions. Performance measurement and accountability are ensured through service level agreements (SLAs) and key performance indicators (KPIs), aligning outsourced activities with business goals. The rise of digital marketing and technological advancements, such as AI and big data analytics, further drive the demand for specialized BPO services, enabling more efficient and targeted marketing. However, data security and privacy concerns and a lack of transparency and control is expected to impede market growth over the projected period of 2024–2032.

The key regions considered for the global Sales and Marketing Business Process Outsourcing Market study includes Asia Pacific, North America, Europe, Latin America, and Rest of the World. In 2023, North America was the dominating market in terms of revenue. The region boasts several notable companies such as Amdocs, CBRE Group Inc., NCR Corporation, and TTEC Holdings, Inc. Additionally, Mexico hosts numerous BPO firms, benefiting from cost-effective labor and a time zone alignment with the U.S., making it an attractive destination for U.S.-based companies seeking services like call centers. These factors collectively contribute to the growth of the regional market. Whereas, the market in Asia Pacific is expected to grow at the fastest rate over the forecast period. Economies such as India and the Philippines are prime destinations for outsourcing business processes. Key factors fueling this growth include the availability of cost-effective labor, a vast talent pool, and a significant number of English speakers. Furthermore, proactive efforts by regional governments to attract BPO companies have contributed significantly to industry expansion.

Major market player included in this report are:
Accenture Plc
Capgemini SE
Teleperformance SE
TTEC Holdings, Inc
Wirpo Limited
Enshored LLC
Genpact Limited
Infosys Limited
MERCHANTS SA (PTY) LTD
NCR Corporation

The detailed segments and sub-segment of the market are explained below:

By Type
Sales
Marketing

By End-use
BFSI
Healthcare
Manufacturing
IT & Telecommunication
Retail
Others

By Region:
North America
U.S.
Canada
Europe
UK
Germany
France
Spain
Italy
ROE
Asia Pacific
China
India
Japan
Australia
South Korea
RoAPAC
Latin America
Brazil
Mexico
Middle East & Africa
Saudi Arabia
South Africa
RoMEA

Years considered for the study are as follows:
Historical year – 2022
Base year – 2023
Forecast period – 2024 to 2032

Key Takeaways:
Market Estimates & Forecast for 10 years from 2022 to 2032.
Annualized revenues and regional level analysis for each market segment.
Detailed analysis of geographical landscape with Country level analysis of major regions.
Competitive landscape with information on major players in the market.
Analysis of key business strategies and recommendations on future market approach.
Analysis of competitive structure of the market.
Demand side and supply side analysis of the market.

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Table of Contents

Chapter 1. Global Sales And Marketing Business Process Outsourcing Market Definition and Research Assumptions
1.1. Research Objective
1.2. Market Definition
1.3. Research Assumptions
1.3.1. Inclusion & Exclusion
1.3.2. Limitations
1.3.3. Supply Side Analysis
1.3.3.1. Availability
1.3.3.2. Infrastructure
1.3.3.3. Regulatory Environment
1.3.3.4. Market Competition
1.3.3.5. Economic Viability (Consumer’s Perspective)
1.3.4. Demand Side Analysis
1.3.4.1. Regulatory frameworks
1.3.4.2. Technological Advancements
1.3.4.3. Environmental Considerations
1.3.4.4. Consumer Awareness & Acceptance
1.4. Estimation Methodology
1.5. Years Considered for the Study
1.6. Currency Conversion Rates

Chapter 2. Executive Summary
2.1. Global Sales And Marketing Business Process Outsourcing Market Size & Forecast (2022- 2032)
2.2. Regional Summary
2.3. Segmental Summary
2.3.1. By Type
2.3.2. By End-use
2.4. Key Trends
2.5. Recession Impact
2.6. Analyst Recommendation & Conclusion
Chapter 3. Global Sales And Marketing Business Process Outsourcing Market Dynamics
3.1. Market Drivers
3.2. Market Challenges
3.3. Market Opportunities
Chapter 4. Global Sales And Marketing Business Process Outsourcing Market: Industry Analysis
4.1. Porter’s 5 Force Model
4.1.1. Bargaining Power of Suppliers
4.1.2. Bargaining Power of Buyers
4.1.3. Threat of New Entrants
4.1.4. Threat of Substitutes
4.1.5. Competitive Rivalry
4.1.6. Futuristic Approach to Porter’s 5 Force Model
4.1.7. Porter’s 5 Force Impact Analysis
4.2. PESTEL Analysis
4.2.1. Political
4.2.2. Economic
4.2.3. Social
4.2.4. Technological
4.2.5. Environmental
4.2.6. Legal
4.3. Top investment opportunity
4.4. Top winning strategies
4.5. Disruptive Trends
4.6. Industry Expert Perspective
4.7. Analyst Recommendation & Conclusion
Chapter 5. Global Sales And Marketing Business Process Outsourcing Market Size & Forecasts by Type 2022-2032
5.1. Sales
5.2. Marketing
Chapter 6. Global Sales And Marketing Business Process Outsourcing Market Size & Forecasts by End-use 2022-2032
6.1. BFSI
6.2. Healthcare
6.3. Manufacturing
6.4. IT & Telecommunication
6.5. Retail
6.6. Others
Chapter 7. Global Sales And Marketing Business Process Outsourcing Market Size & Forecasts by Region 2022-2032
7.1. North America Sales And Marketing Business Process Outsourcing Market
7.1.1. U.S. Sales And Marketing Business Process Outsourcing Market
7.1.1.1. Type breakdown size & forecasts, 2022-2032
7.1.1.2. End-use breakdown size & forecasts, 2022-2032
7.1.2. Canada Sales And Marketing Business Process Outsourcing Market
7.2. Europe Sales And Marketing Business Process Outsourcing Market
7.2.1. U.K. Sales And Marketing Business Process Outsourcing Market
7.2.2. Germany Sales And Marketing Business Process Outsourcing Market
7.2.3. France Sales And Marketing Business Process Outsourcing Market
7.2.4. Spain Sales And Marketing Business Process Outsourcing Market
7.2.5. Italy Sales And Marketing Business Process Outsourcing Market
7.2.6. Rest of Europe Sales And Marketing Business Process Outsourcing Market
7.3. Asia-Pacific Sales And Marketing Business Process Outsourcing Market
7.3.1. China Sales And Marketing Business Process Outsourcing Market
7.3.2. India Sales And Marketing Business Process Outsourcing Market
7.3.3. Japan Sales And Marketing Business Process Outsourcing Market
7.3.4. Australia Sales And Marketing Business Process Outsourcing Market
7.3.5. South Korea Sales And Marketing Business Process Outsourcing Market
7.3.6. Rest of Asia Pacific Sales And Marketing Business Process Outsourcing Market
7.4. Latin America Sales And Marketing Business Process Outsourcing Market
7.4.1. Brazil Sales And Marketing Business Process Outsourcing Market
7.4.2. Mexico Sales And Marketing Business Process Outsourcing Market
7.4.3. Rest of Latin America Sales And Marketing Business Process Outsourcing Market
7.5. Middle East & Africa Sales And Marketing Business Process Outsourcing Market
7.5.1. Saudi Arabia Sales And Marketing Business Process Outsourcing Market
7.5.2. South Africa Sales And Marketing Business Process Outsourcing Market
7.5.3. Rest of Middle East & Africa Sales And Marketing Business Process Outsourcing Market
Chapter 8. Competitive Intelligence
8.1. Key Company SWOT Analysis
8.1.1. Company 1
8.1.2. Company 2
8.1.3. Company 3
8.2. Top Market Strategies
8.3. Company Profiles
8.3.1. Accenture Plc
8.3.1.1. Key Information
8.3.1.2. Overview
8.3.1.3. Financial (Subject to Data Availability)
8.3.1.4. Product Summary
8.3.1.5. Market Strategies
8.3.2. Capgemini SE
8.3.3. Teleperformance SE
8.3.4. TTEC Holdings, Inc
8.3.5. Wirpo Limited
8.3.6. Enshored LLC
8.3.7. Genpact Limited
8.3.8. Infosys Limited
8.3.9. MERCHANTS SA (PTY) LTD
8.3.10. NCR Corporation
Chapter 9. Research Process
9.1. Research Process
9.1.1. Data Mining
9.1.2. Analysis
9.1.3. Market Estimation
9.1.4. Validation
9.1.5. Publishing
9.2. Research Attributes