Summary

Market Overview:

The global workforce management market size reached US$ 5.5 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 9.8 Billion by 2028, exhibiting a growth rate (CAGR) of 10.5% during 2023-2028.

Workforce management (WFM) refers to a collection of tools and processes that enables an organization to monitor and centralize the data for their human resource utilization. It includes various performance-based software and tools to enhance the efficiencies of front-line supervisors, corporate management, managers and workers across the organization. It can perform multiple functions, such as workforce forecast and scheduling, HR management and workforce analysis. It can also create customized workflows that enhance overall productivity and make decision-making more efficient. Owing to this, it finds extensive applications across various industries, including banking, financial services, and insurance (BFSI), medical, government & defense, transportation & logistics, retail and information technology (IT).


The growing need for automation across industries, along with the increasing adoption of cloud-based solutions, is one of the key factors driving the growth of the market. With an increasing focus on workforce optimization, organizations are extensively employing WFM solutions to manage time and avoid duplication of tasks. Furthermore, cloud-based solutions minimize the requirements for physical hardware, which is also boosting the adoption of these solutions in organizations. The platform also reduces the overall operational costs and enhances the scalability of the infrastructure by providing access to various endpoints. Additionally, increasing penetration of smartphones, along with the prevailing trend of Bring-Your-Own-Devices (BYOD), is also creating a positive impact on the market growth. With the deployment of WFM solutions, the employer can track the progress on tasks at any point of time while providing the employees with secure access to official files. Other factors, including rapid urbanization, especially in developing economies, rising awareness about the benefits of WFM, and extensive research and development (R&D) activities in the field of IT, are projected to drive the market in the upcoming years.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global workforce management market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on solution, service, deployment type, organization size and vertical.

Breakup by Solution:

Absence Management
Performance Management
Workforce Scheduling
Time and Attendance Management
Workforce Analytics
Others

Breakup by Service:

Implementation Services
Support and Maintenance Services
Training and Education Services

Breakup by Deployment Type:

Cloud-based
On-premises

Breakup by Organization Size:

Small and Medium-sized Enterprises (SMEs)
Large Enterprises

Breakup by Vertical:

Government and Defense
Banking, Financial Services, and Insurance (BFSI)
Healthcare
Transportation and Logistics
Telecom and IT
Consumer Goods and Retail
Manufacturing
Energy and Utilities
Others

Breakup by Region:

North America
United States
Canada
Asia Pacific
China
Japan
India
South Korea
Australia
Indonesia
Others
Europe
Germany
France
United Kingdom
Italy
Spain
Russia
Others
Latin America
Brazil
Mexico
Others
Middle East and Africa

Competitive Landscape:
The competitive landscape of the industry has also been examined with some of the key players being ADP, Atoss Software AG, HotSchedules Inc., Huntington Business Systems, IBM, Kronos Inc., Oracle Corporation, Reflexis Systems, SAP SE, Ultimate Software Group Inc., Verint Systems, Workday Inc., WorkForce Software LLC, etc.

Key Questions Answered in This Report
1. What was the size of the global workforce management market in 2022?
2. What is the expected growth rate of the global workforce management market during 2023-2028?
3. What are the key factors driving the global workforce management market?
4. What has been the impact of COVID-19 on the global workforce management market?
5. What is the breakup of the global workforce management market based on the solution?
6. What is the breakup of the global workforce management market based on the deployment type?
7. What is the breakup of the global workforce management market based on organization size?
8. What is the breakup of the global workforce management market based on the vertical?
9. What are the key regions in the global workforce management market?
10. Who are the key players/companies in the global workforce management market?

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Table of Contents

1 Preface
2 Scope and Methodology
2.1 Objectives of the Study
2.2 Stakeholders
2.3 Data Sources
2.3.1 Primary Sources
2.3.2 Secondary Sources
2.4 Market Estimation
2.4.1 Bottom-Up Approach
2.4.2 Top-Down Approach
2.5 Forecasting Methodology
3 Executive Summary
4 Introduction
4.1 Overview
4.2 Key Industry Trends
5 Global Workforce Management Market
5.1 Market Overview
5.2 Market Performance
5.3 Impact of COVID-19
5.4 Market Forecast
6 Market Breakup by Solution
6.1 Absence Management
6.1.1 Market Trends
6.1.2 Market Forecast
6.2 Performance Management
6.2.1 Market Trends
6.2.2 Market Forecast
6.3 Workforce Scheduling
6.3.1 Market Trends
6.3.2 Market Forecast
6.4 Time and Attendance Management
6.4.1 Market Trends
6.4.2 Market Forecast
6.5 Workforce Analytics
6.5.1 Market Trends
6.5.2 Market Forecast
6.6 Others
6.6.1 Market Trends
6.6.2 Market Forecast
7 Market Breakup by Service
7.1 Implementation Services
7.1.1 Market Trends
7.1.2 Market Forecast
7.2 Support and Maintenance Services
7.2.1 Market Trends
7.2.2 Market Forecast
7.3 Training and Education Services
7.3.1 Market Trends
7.3.2 Market Forecast
8 Market Breakup by Deployment Type
8.1 Cloud-based
8.1.1 Market Trends
8.1.2 Market Forecast
8.2 On-premises
8.2.1 Market Trends
8.2.2 Market Forecast
9 Market Breakup by Organization Size
9.1 Small and Medium-sized Enterprises (SMEs)
9.1.1 Market Trends
9.1.2 Market Forecast
9.2 Large Enterprises
9.2.1 Market Trends
9.2.2 Market Forecast
10 Market Breakup by Vertical
10.1 Government and Defense
10.1.1 Market Trends
10.1.2 Market Forecast
10.2 Banking, Financial Services, and Insurance (BFSI)
10.2.1 Market Trends
10.2.2 Market Forecast
10.3 Healthcare
10.3.1 Market Trends
10.3.2 Market Forecast
10.4 Transportation and Logistics
10.4.1 Market Trends
10.4.2 Market Forecast
10.5 Telecom and IT
10.5.1 Market Trends
10.5.2 Market Forecast
10.6 Consumer Goods and Retail
10.6.1 Market Trends
10.6.2 Market Forecast
10.7 Manufacturing
10.7.1 Market Trends
10.7.2 Market Forecast
10.8 Energy and Utilities
10.8.1 Market Trends
10.8.2 Market Forecast
10.9 Others
10.9.1 Market Trends
10.9.2 Market Forecast
11 Market Breakup by Region
11.1 North America
11.1.1 United States
11.1.1.1 Market Trends
11.1.1.2 Market Forecast
11.1.2 Canada
11.1.2.1 Market Trends
11.1.2.2 Market Forecast
11.2 Asia Pacific
11.2.1 China
11.2.1.1 Market Trends
11.2.1.2 Market Forecast
11.2.2 Japan
11.2.2.1 Market Trends
11.2.2.2 Market Forecast
11.2.3 India
11.2.3.1 Market Trends
11.2.3.2 Market Forecast
11.2.4 South Korea
11.2.4.1 Market Trends
11.2.4.2 Market Forecast
11.2.5 Australia
11.2.5.1 Market Trends
11.2.5.2 Market Forecast
11.2.6 Indonesia
11.2.6.1 Market Trends
11.2.6.2 Market Forecast
11.2.7 Others
11.2.7.1 Market Trends
11.2.7.2 Market Forecast
11.3 Europe
11.3.1 Germany
11.3.1.1 Market Trends
11.3.1.2 Market Forecast
11.3.2 France
11.3.2.1 Market Trends
11.3.2.2 Market Forecast
11.3.3 United Kingdom
11.3.3.1 Market Trends
11.3.3.2 Market Forecast
11.3.4 Italy
11.3.4.1 Market Trends
11.3.4.2 Market Forecast
11.3.5 Spain
11.3.5.1 Market Trends
11.3.5.2 Market Forecast
11.3.6 Russia
11.3.6.1 Market Trends
11.3.6.2 Market Forecast
11.3.7 Others
11.3.7.1 Market Trends
11.3.7.2 Market Forecast
11.4 Latin America
11.4.1 Brazil
11.4.1.1 Market Trends
11.4.1.2 Market Forecast
11.4.2 Mexico
11.4.2.1 Market Trends
11.4.2.2 Market Forecast
11.4.3 Others
11.4.3.1 Market Trends
11.4.3.2 Market Forecast
11.5 Middle East and Africa
11.5.1 Market Trends
11.5.2 Market Breakup by Country
11.5.3 Market Forecast
12 SWOT Analysis
12.1 Overview
12.2 Strengths
12.3 Weaknesses
12.4 Opportunities
12.5 Threats
13 Value Chain Analysis
14 Porters Five Forces Analysis
14.1 Overview
14.2 Bargaining Power of Buyers
14.3 Bargaining Power of Suppliers
14.4 Degree of Competition
14.5 Threat of New Entrants
14.6 Threat of Substitutes
15 Price Indicators
16 Competitive Landscape
16.1 Market Structure
16.2 Key Players
16.3 Profiles of Key Players
16.3.1 ADP
16.3.1.1 Company Overview
16.3.1.2 Product Portfolio
16.3.1.3 Financials
16.3.1.4 SWOT Analysis
16.3.2 Atoss Software AG
16.3.2.1 Company Overview
16.3.2.2 Product Portfolio
16.3.2.3 Financials
16.3.3 HotSchedules Inc.
16.3.3.1 Company Overview
16.3.3.2 Product Portfolio
16.3.4 Huntington Business Systems
16.3.4.1 Company Overview
16.3.4.2 Product Portfolio
16.3.5 IBM
16.3.5.1 Company Overview
16.3.5.2 Product Portfolio
16.3.5.3 Financials
16.3.5.4 SWOT Analysis
16.3.6 Kronos Inc.
16.3.6.1 Company Overview
16.3.6.2 Product Portfolio
16.3.7 Oracle Corporation
16.3.7.1 Company Overview
16.3.7.2 Product Portfolio
16.3.7.3 Financials
16.3.7.4 SWOT Analysis
16.3.8 Reflexis Systems
16.3.8.1 Company Overview
16.3.8.2 Product Portfolio
16.3.9 SAP SE
16.3.9.1 Company Overview
16.3.9.2 Product Portfolio
16.3.9.3 Financials
16.3.9.4 SWOT Analysis
16.3.10 Ultimate Software Group Inc.
16.3.10.1 Company Overview
16.3.10.2 Product Portfolio
16.3.10.3 SWOT Analysis
16.3.11 Verint Systems
16.3.11.1 Company Overview
16.3.11.2 Product Portfolio
16.3.11.3 Financials
16.3.11.4 SWOT Analysis
16.3.12 Workday Inc.
16.3.12.1 Company Overview
16.3.12.2 Product Portfolio
16.3.12.3 Financials
16.3.12.4 SWOT Analysis
16.3.13 WorkForce Software LLC
16.3.13.1 Company Overview
16.3.13.2 Product Portfolio

List of Figures

Figure 1: Global: Workforce Management Market: Major Drivers and Challenges
Figure 2: Global: Workforce Management Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: Workforce Management Market: Breakup by Solution (in %), 2022
Figure 4: Global: Workforce Management Market: Breakup by Service (in %), 2022
Figure 5: Global: Workforce Management Market: Breakup by Deployment Type (in %), 2022
Figure 6: Global: Workforce Management Market: Breakup by Organization Size (in %), 2022
Figure 7: Global: Workforce Management Market: Breakup by Vertical (in %), 2022
Figure 8: Global: Workforce Management Market: Breakup by Region (in %), 2022
Figure 9: Global: Workforce Management Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 10: Global: Workforce Management (Absence Management) Market: Sales Value (in Million US$), 2017 & 2022
Figure 11: Global: Workforce Management (Absence Management) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 12: Global: Workforce Management (Performance Management) Market: Sales Value (in Million US$), 2017 & 2022
Figure 13: Global: Workforce Management (Performance Management) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 14: Global: Workforce Management (Workforce Scheduling) Market: Sales Value (in Million US$), 2017 & 2022
Figure 15: Global: Workforce Management (Workforce Scheduling) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 16: Global: Workforce Management (Time and Attendance Management) Market: Sales Value (in Million US$), 2017 & 2022
Figure 17: Global: Workforce Management (Time and Attendance Management) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 18: Global: Workforce Management (Workforce Analytics) Market: Sales Value (in Million US$), 2017 & 2022
Figure 19: Global: Workforce Management (Workforce Analytics) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 20: Global: Workforce Management (Others) Market: Sales Value (in Million US$), 2017 & 2022
Figure 21: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 22: Global: Workforce Management (Implementation Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 23: Global: Workforce Management (Implementation Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 24: Global: Workforce Management (Support and Maintenance Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 25: Global: Workforce Management (Support and Maintenance Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 26: Global: Workforce Management (Training and Education Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 27: Global: Workforce Management (Training and Education Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 28: Global: Workforce Management (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
Figure 29: Global: Workforce Management (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 30: Global: Workforce Management (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 31: Global: Workforce Management (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 32: Global: Workforce Management (Small and Medium-sized Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 33: Global: Workforce Management (Small and Medium-sized Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 34: Global: Workforce Management (Large Enterprises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 35: Global: Workforce Management (Large Enterprises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 36: Global: Workforce Management (Government and Defense) Market: Sales Value (in Million US$), 2017 & 2022
Figure 37: Global: Workforce Management (Government and Defense) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 38: Global: Workforce Management (Banking, Financial Services, and Insurance) Market: Sales Value (in Million US$), 2017 & 2022
Figure 39: Global: Workforce Management (Banking, Financial Services, and Insurance) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 40: Global: Workforce Management (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
Figure 41: Global: Workforce Management (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 42: Global: Workforce Management (Transportation and Logistics) Market: Sales Value (in Million US$), 2017 & 2022
Figure 43: Global: Workforce Management (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 44: Global: Workforce Management (Telecom and IT) Market: Sales Value (in Million US$), 2017 & 2022
Figure 45: Global: Workforce Management (Telecom and IT) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 46: Global: Workforce Management (Consumer Goods and Retail) Market: Sales Value (in Million US$), 2017 & 2022
Figure 47: Global: Workforce Management (Consumer Goods and Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 48: Global: Workforce Management (Manufacturing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 49: Global: Workforce Management (Manufacturing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 50: Global: Workforce Management (Energy and Utilities) Market: Sales Value (in Million US$), 2017 & 2022
Figure 51: Global: Workforce Management (Energy and Utilities) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 52: Global: Workforce Management (Others) Market: Sales Value (in Million US$), 2017 & 2022
Figure 53: Global: Workforce Management (Others) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 54: North America: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 55: North America: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 56: United States: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 57: United States: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 58: Canada: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 59: Canada: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 60: Asia Pacific: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 61: Asia Pacific: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 62: China: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 63: China: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 64: Japan: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 65: Japan: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 66: India: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 67: India: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 68: South Korea: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 69: South Korea: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 70: Australia: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 71: Australia: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 72: Indonesia: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 73: Indonesia: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 74: Others: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 75: Others: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 76: Europe: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 77: Europe: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 78: Germany: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 79: Germany: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 80: France: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 81: France: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 82: United Kingdom: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 83: United Kingdom: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 84: Italy: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 85: Italy: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 86: Spain: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 87: Spain: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 88: Russia: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 89: Russia: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 90: Others: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 91: Others: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 92: Latin America: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 93: Latin America: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 94: Brazil: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 95: Brazil: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 96: Mexico: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 97: Mexico: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 98: Others: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 99: Others: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 100: Middle East and Africa: Workforce Management Market: Sales Value (in Million US$), 2017 & 2022
Figure 101: Middle East and Africa: Workforce Management Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 102: Global: Workforce Management Industry: SWOT Analysis
Figure 103: Global: Workforce Management Industry: Value Chain Analysis
Figure 104: Global: Workforce Management Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: Workforce Management Market: Key Industry Highlights, 2022 and 2028
Table 2: Global: Workforce Management Market Forecast: Breakup by Solution (in Million US$), 2023-2028
Table 3: Global: Workforce Management Market Forecast: Breakup by Service (in Million US$), 2023-2028
Table 4: Global: Workforce Management Market Forecast: Breakup by Deployment Type (in Million US$), 2023-2028
Table 5: Global: Workforce Management Market Forecast: Breakup by Organization Size (in Million US$), 2023-2028
Table 6: Global: Workforce Management Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
Table 7: Global: Workforce Management Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 8: Global: Workforce Management Market: Competitive Structure
Table 9: Global: Workforce Management Market: Key Players