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BPOビジネスアナリティクス市場：世界の産業動向、シェア、サイズ、成長、機会、2023-2028年予測


BPO Business Analytics Market: Global Industry Trends, Share, Size, Growth, Opportunity and Forecast 2023-2028

市場の概要 世界のBPOビジネスアナリティクス市場規模は、2022年に227億米ドルに達しました。今後、IMARC Groupは、2023年から2028年の間に21.5%の成長率（CAGR）を示し、2028年までに72.0ビリオン米ドルに達... もっと見る

　

　

出版社 出版年月 電子版価格 ページ数 言語
IMARC Services Private Limited.
アイマークサービス 		2023年3月18日 US$2,499
シングルユーザライセンス
ライセンス・価格情報
注文方法はこちら 		145 英語

　

サマリー

市場の概要

世界のBPOビジネスアナリティクス市場規模は、2022年に227億米ドルに達しました。今後、IMARC Groupは、2023年から2028年の間に21.5%の成長率（CAGR）を示し、2028年までに72.0ビリオン米ドルに達すると予測しています。

ビジネスアナリティクスとは、組織が潜在顧客を理解し、戦略的な意思決定を行い、運用コストを最適化し、ビジネスの熟練度と競争力を向上させることを可能にするデータ管理ソリューションのことを指します。モノのインターネット（IoT）、機械学習、人工知能（AI）などの高度な技術ソリューションがビジネスプロセスに広く採用されたことで、大量かつ複雑なデータセットを管理するためのビジネスアナリティクスの利用が増加しました。現在、企業はアナリティクス機能をビジネスプロセスアウトソーシング（BPO）企業やサードパーティサービスプロバイダーに委託することで、社内スタッフの雇用にかかるコストを最小限に抑え、コアビジネス業務に集中することができるため、外注化が進んでいます。

さまざまな業界でビジネスアナリティクスの導入が進んでいることは、世界のBPOビジネスアナリティクス市場の成長を促進する重要な要因の1つとなっています。また、中小企業におけるビジネスアナリティクスの活用が進んでいることや、新興企業の増加も、市場の成長を後押ししています。さらに、信頼性、拡張性、俊敏性を備えたクラウドベースのBPOサービスの普及も、市場の成長に寄与しています。さらに、コロナウイルス感染症（COVID-19）の急激な拡大により、医療業界では、患者の記録やベッドの空き状況など、膨大な量の病院データを効率的に管理するためのビジネスアナリティクスへの需要が高まっています。さらに、複数のBPOサービスプロバイダーが、自社のサービスをオンラインで提供するためにさまざまな戦略を採っており、これが市場に明るい展望を生み出しています。

主要な市場セグメント：

IMARC Groupは、世界のBPOビジネスアナリティクス市場レポートの各サブセグメントにおける主要動向の分析と、2023年から2028年までの世界、地域、国レベルでの予測を提供します。当レポートでは、提供形態、展開タイプ、用途、業種に基づき、市場を分類しています。

オファリング別内訳：

ソフトウェア
サービス内容


デプロイメントタイプ別の内訳：

クラウドベース
オンプレミス


アプリケーション別のブレークアップ：

ファイナンス＆アカウンティング
ヒューマンリソース
ナレッジ・プロセス・アウトソーシング
調達・サプライチェーン
カスタマー・サービス
その他


バーティカルによるブレークアップ：

BFSI
IT・通信
ヘルスケア
製造業
小売
運輸・物流
その他


地域別構成比：

北アメリカ

ユーエスエー
カナダ


アジア太平洋

中国
日本
インド
南朝鮮
オーストラリア
インドネシア
その他


ヨーロッパ

ドイツ
フランス
イギリス
イタリア
スペイン
ロシア
その他


ラテンアメリカ

ブラジル
メキシコ
その他


中近東・アフリカ


競合の状況：

また、市場の競争環境についても分析しており、主なプレーヤーとして、Accenture PLC、Capgemini SE、Cognizant Technology Solutions、Exlservice Holdings Inc.、Genpact Limited、International Business Machines Corporation、Infosys Limited、ミューシグマ株式会社、日本電信電話株式会社、TATA Consultancy Services Limited (Tata Sons Private Limited) 、 Tech Mahindra Limited (Mahindra Group) 、Wipro LimitedおよびWNS Global Servicesなどがあげられます。

本レポートで回答した主な質問

世界のBPOビジネスアナリティクス市場はこれまでどのように推移し、今後どのように推移していくのか？
COVID-19が世界のBPOビジネスアナリティクス市場に与えた影響とは？
主要な地域市場とは？
オファリングに基づく市場のブレークアップは？
展開タイプに基づく市場のブレークアップは？
アプリケーションに基づく市場のブレークアップは？
バーティカルに基づく市場のブレークアップは？
業界のバリューチェーンにおけるさまざまなステージとは？
業界における主要な推進要因と課題は何か？
世界のBPOビジネスアナリティクス市場の構造と主要プレイヤーは？
業界における競争の程度は？



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目次

1   Preface
2   Scope and Methodology 
    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3   Executive Summary
4   Introduction
    4.1    Overview
    4.2    Key Industry Trends
5   Global BPO Business Analytics Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6   Market Breakup by Offering
    6.1    Software
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Services
        6.2.1 Market Trends
        6.2.2 Market Forecast
7   Market Breakup by Deployment Type
    7.1    Cloud-based
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    On-premises
        7.2.1 Market Trends
        7.2.2 Market Forecast
8   Market Breakup by Application
    8.1    Finance & Accounting
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Human Resources
        8.2.1 Market Trends
        8.2.2 Market Forecast
    8.3    Knowledge Process Outsourcing
        8.3.1 Market Trends
        8.3.2 Market Forecast
    8.4    Procurement & Supply Chain
        8.4.1 Market Trends
        8.4.2 Market Forecast
    8.5    Customer Services
        8.5.1 Market Trends
        8.5.2 Market Forecast
    8.6   Others
        8.6.1 Market Trends
        8.6.2 Market Forecast
9   Market Breakup by Vertical
    9.1    BFSI
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    IT and Telecommunication
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    Healthcare
        9.3.1 Market Trends
        9.3.2 Market Forecast
    9.4    Manufacturing
        9.4.1 Market Trends
        9.4.2 Market Forecast
    9.5    Retail
        9.5.1 Market Trends
        9.5.2 Market Forecast
    9.6   Transportation and Logistics
        9.6.1 Market Trends
        9.6.2 Market Forecast
    9.7   Others
        9.7.1 Market Trends
        9.7.2 Market Forecast
10  Market Breakup by Region
    10.1    North America
        10.1.1 United States
           10.1.1.1 Market Trends
           10.1.1.2 Market Forecast
        10.1.2 Canada
           10.1.2.1 Market Trends
           10.1.2.2 Market Forecast
    10.2    Asia Pacific
        10.2.1 China
           10.2.1.1 Market Trends
           10.2.1.2 Market Forecast
        10.2.2 Japan
           10.2.2.1 Market Trends
           10.2.2.2 Market Forecast
        10.2.3 India
           10.2.3.1 Market Trends
           10.2.3.2 Market Forecast
        10.2.4 South Korea
           10.2.4.1 Market Trends
           10.2.4.2 Market Forecast
        10.2.5 Australia
           10.2.5.1 Market Trends
           10.2.5.2 Market Forecast
        10.2.6 Indonesia
           10.2.6.1 Market Trends
           10.2.6.2 Market Forecast
        10.2.7 Others
           10.2.7.1 Market Trends
           10.2.7.2 Market Forecast
    10.3    Europe
        10.3.1 Germany
           10.3.1.1 Market Trends
           10.3.1.2 Market Forecast
        10.3.2 France
           10.3.2.1 Market Trends
           10.3.2.2 Market Forecast
        10.3.3 United Kingdom
           10.3.3.1 Market Trends
           10.3.3.2 Market Forecast
        10.3.4 Italy
           10.3.4.1 Market Trends
           10.3.4.2 Market Forecast
        10.3.5 Spain
           10.3.5.1 Market Trends
           10.3.5.2 Market Forecast
        10.3.6 Russia
           10.3.6.1 Market Trends
           10.3.6.2 Market Forecast
        10.3.7 Others
           10.3.7.1 Market Trends
           10.3.7.2 Market Forecast
    10.4    Latin America
        10.4.1 Brazil
           10.4.1.1 Market Trends
           10.4.1.2 Market Forecast
        10.4.2 Mexico
           10.4.2.1 Market Trends
           10.4.2.2 Market Forecast
        10.4.3 Others
           10.4.3.1 Market Trends
           10.4.3.2 Market Forecast
    10.5    Middle East and Africa
        10.5.1 Market Trends
        10.5.2 Market Breakup by Country
        10.5.3 Market Forecast
11  SWOT Analysis
    11.1    Overview
    11.2    Strengths
    11.3    Weaknesses
    11.4    Opportunities
    11.5    Threats
12  Value Chain Analysis
13  Porters Five Forces Analysis
    13.1    Overview
    13.2    Bargaining Power of Buyers
    13.3    Bargaining Power of Suppliers
    13.4    Degree of Competition
    13.5    Threat of New Entrants
    13.6    Threat of Substitutes
14  Price Analysis
15  Competitive Landscape
    15.1    Market Structure
    15.2    Key Players
    15.3    Profiles of Key Players
        15.3.1    Accenture PLC
           15.3.1.1 Company Overview
           15.3.1.2 Product Portfolio 
           15.3.1.3 Financials 
           15.3.1.4 SWOT Analysis
        15.3.2    Capgemini SE
           15.3.2.1 Company Overview
           15.3.2.2 Product Portfolio
           15.3.2.3 Financials
           15.3.2.4 SWOT Analysis
        15.3.3    Cognizant Technology Solutions
           15.3.3.1 Company Overview
           15.3.3.2 Product Portfolio 
           15.3.3.3 Financials
           15.3.3.4 SWOT Analysis
        15.3.4    Exlservice Holdings Inc.
           15.3.4.1 Company Overview
           15.3.4.2 Product Portfolio 
           15.3.4.3 Financials
        15.3.5    Genpact Limited
           15.3.5.1 Company Overview
           15.3.5.2 Product Portfolio 
           15.3.5.3 Financials 
           15.3.5.4 SWOT Analysis
        15.3.6    International Business Machines Corporation
           15.3.6.1 Company Overview
           15.3.6.2 Product Portfolio 
           15.3.6.3 Financials 
           15.3.6.4 SWOT Analysis
        15.3.7    Infosys Limited
           15.3.7.1 Company Overview
           15.3.7.2 Product Portfolio
           15.3.7.3 Financials 
           15.3.7.4 SWOT Analysis
        15.3.8    Mu Sigma Inc.
           15.3.8.1 Company Overview
           15.3.8.2 Product Portfolio 
        15.3.9    NTT DATA Corporation (Nippon Telegraph and Telephone)
           15.3.9.1 Company Overview
           15.3.9.2 Product Portfolio
           15.3.9.3 Financials 
           15.3.9.4 SWOT Analysis
        15.3.10    TATA Consultancy Services Limited (Tata Sons Private Limited)
           15.3.10.1 Company Overview
           15.3.10.2 Product Portfolio 
           15.3.10.3 Financials 
           15.3.10.4 SWOT Analysis
        15.3.11    Tech Mahindra Limited (Mahindra Group)
           15.3.11.1 Company Overview
           15.3.11.2 Product Portfolio 
           15.3.11.3 Financials 
           15.3.11.4 SWOT Analysis
        15.3.12    Wipro Limited
           15.3.12.1 Company Overview
           15.3.12.2 Product Portfolio 
           15.3.12.3 Financials 
           15.3.12.4 SWOT Analysis
        15.3.13    WNS Global Services
           15.3.13.1 Company Overview
           15.3.13.2 Product Portfolio 

List of Figures

Figure 1: Global: BPO Business Analytics Market: Major Drivers and Challenges
Figure 2: Global: BPO Business Analytics Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: BPO Business Analytics Market: Breakup by Offering (in %), 2022
Figure 4: Global: BPO Business Analytics Market: Breakup by Deployment Type (in %), 2022
Figure 5: Global: BPO Business Analytics Market: Breakup by Application (in %), 2022
Figure 6: Global: BPO Business Analytics Market: Breakup by Vertical (in %), 2022
Figure 7: Global: BPO Business Analytics Market: Breakup by Region (in %), 2022
Figure 8: Global: BPO Business Analytics Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 9: Global: BPO Business Analytics (Software) Market: Sales Value (in Million US$), 2017 & 2022
Figure 10: Global: BPO Business Analytics (Software) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 11: Global: BPO Business Analytics (Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 12: Global: BPO Business Analytics (Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 13: Global: BPO Business Analytics (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
Figure 14: Global: BPO Business Analytics (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 15: Global: BPO Business Analytics (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 16: Global: BPO Business Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 17: Global: BPO Business Analytics (Finance & Accounting) Market: Sales Value (in Million US$), 2017 & 2022
Figure 18: Global: BPO Business Analytics (Finance & Accounting) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 19: Global: BPO Business Analytics (Human Resources) Market: Sales Value (in Million US$), 2017 & 2022
Figure 20: Global: BPO Business Analytics (Human Resources) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 21: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 22: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 23: Global: BPO Business Analytics (Procurement & Supply Chain) Market: Sales Value (in Million US$), 2017 & 2022
Figure 24: Global: BPO Business Analytics (Procurement & Supply Chain) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 25: Global: BPO Business Analytics (Customer Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 26: Global: BPO Business Analytics (Customer Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 27: Global: BPO Business Analytics (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
Figure 28: Global: BPO Business Analytics (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 29: Global: BPO Business Analytics (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
Figure 30: Global: BPO Business Analytics (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 31: Global: BPO Business Analytics (IT and Telecommunication) Market: Sales Value (in Million US$), 2017 & 2022
Figure 32: Global: BPO Business Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 33: Global: BPO Business Analytics (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
Figure 34: Global: BPO Business Analytics (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 35: Global: BPO Business Analytics (Manufacturing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 36: Global: BPO Business Analytics (Manufacturing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 37: Global: BPO Business Analytics (Retail) Market: Sales Value (in Million US$), 2017 & 2022
Figure 38: Global: BPO Business Analytics (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 39: Global: BPO Business Analytics (Transportation and Logistics) Market: Sales Value (in Million US$), 2017 & 2022
Figure 40: Global: BPO Business Analytics (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 41: Global: BPO Business Analytics (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022
Figure 42: Global: BPO Business Analytics (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 43: North America: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 44: North America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 45: United States: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 46: United States: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 47: Canada: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 48: Canada: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 49: Asia Pacific: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 50: Asia Pacific: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 51: China: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 52: China: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 53: Japan: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 54: Japan: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 55: India: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 56: India: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 57: South Korea: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 58: South Korea: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 59: Australia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 60: Australia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 61: Indonesia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 62: Indonesia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 63: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 64: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 65: Europe: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 66: Europe: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 67: Germany: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 68: Germany: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 69: France: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 70: France: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 71: United Kingdom: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 72: United Kingdom: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 73: Italy: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 74: Italy: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 75: Spain: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 76: Spain: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 77: Russia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 78: Russia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 79: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 80: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 81: Latin America: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 82: Latin America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 83: Brazil: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 84: Brazil: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 85: Mexico: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 86: Mexico: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 87: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 88: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 89: Middle East and Africa: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 90: Middle East and Africa: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 91: Global: BPO Business Analytics Industry: SWOT Analysis
Figure 92: Global: BPO Business Analytics Industry: Value Chain Analysis
Figure 93: Global: BPO Business Analytics Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: BPO Business Analytics Market: Key Industry Highlights, 2022 and 2028
Table 2: Global: BPO Business Analytics Market Forecast: Breakup by Offering (in Million US$), 2023-2028
Table 3: Global: BPO Business Analytics Market Forecast: Breakup by Deployment Type (in Million US$), 2023-2028 
Table 4: Global: BPO Business Analytics Market Forecast: Breakup by Application (in Million US$), 2023-2028
Table 5: Global: BPO Business Analytics Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
Table 6: Global: BPO Business Analytics Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 7: Global: BPO Business Analytics Market Structure
Table 8: Global: BPO Business Analytics Market: Key Players

　

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Summary

Market Overview:

The global BPO business analytics market size reached US$ 22.7 Billion in 2022. Looking forward, IMARC Group expects the market to reach US$ 72.0 Billion by 2028, exhibiting a growth rate (CAGR) of 21.5% during 2023-2028.

Business analytics refers to a data management solution that enables organizations to comprehend potential customers, make strategic decisions, optimize operational costs, and improve business proficiency and competitiveness. The widespread adoption of advanced technological solutions, such as the internet of things (IoT), machine learning and artificial intelligence (AI), in business processes, has increased the utilization of business analytics to manage large volume and complexity of data sets. Nowadays, organizations are subcontracting their analytics functions to business process outsourcing (BPO) companies or third-party service providers as it helps them to minimize cost on hiring in-house staff and focus on their core business operations.

The rising adoption of business analytics in various industry verticals represents one of the key factors spurring the global BPO business analytics market growth. Apart from this, the increasing utilization of business analytics across small and medium-sized enterprises (SMEs), coupled with the escalating number of business start-ups, is bolstering the market growth. Furthermore, the growing traction of cloud-based BPO services on account of their reliability, scalability and agility is also contributing to the growth of the market. Moreover, due to the sudden spread of the coronavirus disease (COVID-19), there is a rise in the demand for business analytics in the healthcare industry for efficiently managing the huge volume of hospital data, such as the record of patients and availability of beds. In addition to this, several BPO service providers are adopting different strategies to offer their services online, which is creating a positive outlook for the market.

Key Market Segmentation:

IMARC Group provides an analysis of the key trends in each sub-segment of the global BPO business analytics market report, along with forecasts at the global, regional and country level from 2023-2028. Our report has categorized the market based on offering, deployment type, application and vertical.

Breakup by Offering:

Software
Services


Breakup by Deployment Type:

Cloud-based
On-premises


Breakup by Application:

Finance & Accounting
Human Resources
Knowledge Process Outsourcing
Procurement & Supply Chain
Customer Services
Others


Breakup by Vertical:

BFSI
IT and Telecommunication
Healthcare
Manufacturing
Retail
Transportation and Logistics
Others


Breakup by Region:

North America

United States
Canada


Asia Pacific

China
Japan
India
South Korea
Australia
Indonesia
Others


Europe

Germany
France
United Kingdom
Italy
Spain
Russia
Others


Latin America

Brazil
Mexico
Others


Middle East and Africa


Competitive Landscape:

The report has also analysed the competitive landscape of the market with some of the key players being Accenture PLC, Capgemini SE, Cognizant Technology Solutions, Exlservice Holdings Inc., Genpact Limited, International Business Machines Corporation, Infosys Limited, Mu Sigma Inc., NTT DATA Corporation (Nippon Telegraph and Telephone), TATA Consultancy Services Limited (Tata Sons Private Limited), Tech Mahindra Limited (Mahindra Group), Wipro Limited and WNS Global Services.

Key Questions Answered in This Report:

How has the global BPO business analytics market performed so far and how will it perform in the coming years?
What has been the impact of COVID-19 on the global BPO business analytics market?
What are the key regional markets?
What is the breakup of the market based on the offering?
What is the breakup of the market based on the deployment type?
What is the breakup of the market based on the application?
What is the breakup of the market based on the vertical?
What are the various stages in the value chain of the industry?
What are the key driving factors and challenges in the industry?
What is the structure of the global BPO business analytics market and who are the key players?
What is the degree of competition in the industry?



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Table of Contents

1   Preface
2   Scope and Methodology 
    2.1    Objectives of the Study
    2.2    Stakeholders
    2.3    Data Sources
        2.3.1    Primary Sources
        2.3.2    Secondary Sources
    2.4    Market Estimation
        2.4.1    Bottom-Up Approach
        2.4.2    Top-Down Approach
    2.5    Forecasting Methodology
3   Executive Summary
4   Introduction
    4.1    Overview
    4.2    Key Industry Trends
5   Global BPO Business Analytics Market
    5.1    Market Overview
    5.2    Market Performance
    5.3    Impact of COVID-19
    5.4    Market Forecast
6   Market Breakup by Offering
    6.1    Software
        6.1.1 Market Trends
        6.1.2 Market Forecast
    6.2    Services
        6.2.1 Market Trends
        6.2.2 Market Forecast
7   Market Breakup by Deployment Type
    7.1    Cloud-based
        7.1.1 Market Trends
        7.1.2 Market Forecast
    7.2    On-premises
        7.2.1 Market Trends
        7.2.2 Market Forecast
8   Market Breakup by Application
    8.1    Finance & Accounting
        8.1.1 Market Trends
        8.1.2 Market Forecast
    8.2    Human Resources
        8.2.1 Market Trends
        8.2.2 Market Forecast
    8.3    Knowledge Process Outsourcing
        8.3.1 Market Trends
        8.3.2 Market Forecast
    8.4    Procurement & Supply Chain
        8.4.1 Market Trends
        8.4.2 Market Forecast
    8.5    Customer Services
        8.5.1 Market Trends
        8.5.2 Market Forecast
    8.6   Others
        8.6.1 Market Trends
        8.6.2 Market Forecast
9   Market Breakup by Vertical
    9.1    BFSI
        9.1.1 Market Trends
        9.1.2 Market Forecast
    9.2    IT and Telecommunication
        9.2.1 Market Trends
        9.2.2 Market Forecast
    9.3    Healthcare
        9.3.1 Market Trends
        9.3.2 Market Forecast
    9.4    Manufacturing
        9.4.1 Market Trends
        9.4.2 Market Forecast
    9.5    Retail
        9.5.1 Market Trends
        9.5.2 Market Forecast
    9.6   Transportation and Logistics
        9.6.1 Market Trends
        9.6.2 Market Forecast
    9.7   Others
        9.7.1 Market Trends
        9.7.2 Market Forecast
10  Market Breakup by Region
    10.1    North America
        10.1.1 United States
           10.1.1.1 Market Trends
           10.1.1.2 Market Forecast
        10.1.2 Canada
           10.1.2.1 Market Trends
           10.1.2.2 Market Forecast
    10.2    Asia Pacific
        10.2.1 China
           10.2.1.1 Market Trends
           10.2.1.2 Market Forecast
        10.2.2 Japan
           10.2.2.1 Market Trends
           10.2.2.2 Market Forecast
        10.2.3 India
           10.2.3.1 Market Trends
           10.2.3.2 Market Forecast
        10.2.4 South Korea
           10.2.4.1 Market Trends
           10.2.4.2 Market Forecast
        10.2.5 Australia
           10.2.5.1 Market Trends
           10.2.5.2 Market Forecast
        10.2.6 Indonesia
           10.2.6.1 Market Trends
           10.2.6.2 Market Forecast
        10.2.7 Others
           10.2.7.1 Market Trends
           10.2.7.2 Market Forecast
    10.3    Europe
        10.3.1 Germany
           10.3.1.1 Market Trends
           10.3.1.2 Market Forecast
        10.3.2 France
           10.3.2.1 Market Trends
           10.3.2.2 Market Forecast
        10.3.3 United Kingdom
           10.3.3.1 Market Trends
           10.3.3.2 Market Forecast
        10.3.4 Italy
           10.3.4.1 Market Trends
           10.3.4.2 Market Forecast
        10.3.5 Spain
           10.3.5.1 Market Trends
           10.3.5.2 Market Forecast
        10.3.6 Russia
           10.3.6.1 Market Trends
           10.3.6.2 Market Forecast
        10.3.7 Others
           10.3.7.1 Market Trends
           10.3.7.2 Market Forecast
    10.4    Latin America
        10.4.1 Brazil
           10.4.1.1 Market Trends
           10.4.1.2 Market Forecast
        10.4.2 Mexico
           10.4.2.1 Market Trends
           10.4.2.2 Market Forecast
        10.4.3 Others
           10.4.3.1 Market Trends
           10.4.3.2 Market Forecast
    10.5    Middle East and Africa
        10.5.1 Market Trends
        10.5.2 Market Breakup by Country
        10.5.3 Market Forecast
11  SWOT Analysis
    11.1    Overview
    11.2    Strengths
    11.3    Weaknesses
    11.4    Opportunities
    11.5    Threats
12  Value Chain Analysis
13  Porters Five Forces Analysis
    13.1    Overview
    13.2    Bargaining Power of Buyers
    13.3    Bargaining Power of Suppliers
    13.4    Degree of Competition
    13.5    Threat of New Entrants
    13.6    Threat of Substitutes
14  Price Analysis
15  Competitive Landscape
    15.1    Market Structure
    15.2    Key Players
    15.3    Profiles of Key Players
        15.3.1    Accenture PLC
           15.3.1.1 Company Overview
           15.3.1.2 Product Portfolio 
           15.3.1.3 Financials 
           15.3.1.4 SWOT Analysis
        15.3.2    Capgemini SE
           15.3.2.1 Company Overview
           15.3.2.2 Product Portfolio
           15.3.2.3 Financials
           15.3.2.4 SWOT Analysis
        15.3.3    Cognizant Technology Solutions
           15.3.3.1 Company Overview
           15.3.3.2 Product Portfolio 
           15.3.3.3 Financials
           15.3.3.4 SWOT Analysis
        15.3.4    Exlservice Holdings Inc.
           15.3.4.1 Company Overview
           15.3.4.2 Product Portfolio 
           15.3.4.3 Financials
        15.3.5    Genpact Limited
           15.3.5.1 Company Overview
           15.3.5.2 Product Portfolio 
           15.3.5.3 Financials 
           15.3.5.4 SWOT Analysis
        15.3.6    International Business Machines Corporation
           15.3.6.1 Company Overview
           15.3.6.2 Product Portfolio 
           15.3.6.3 Financials 
           15.3.6.4 SWOT Analysis
        15.3.7    Infosys Limited
           15.3.7.1 Company Overview
           15.3.7.2 Product Portfolio
           15.3.7.3 Financials 
           15.3.7.4 SWOT Analysis
        15.3.8    Mu Sigma Inc.
           15.3.8.1 Company Overview
           15.3.8.2 Product Portfolio 
        15.3.9    NTT DATA Corporation (Nippon Telegraph and Telephone)
           15.3.9.1 Company Overview
           15.3.9.2 Product Portfolio
           15.3.9.3 Financials 
           15.3.9.4 SWOT Analysis
        15.3.10    TATA Consultancy Services Limited (Tata Sons Private Limited)
           15.3.10.1 Company Overview
           15.3.10.2 Product Portfolio 
           15.3.10.3 Financials 
           15.3.10.4 SWOT Analysis
        15.3.11    Tech Mahindra Limited (Mahindra Group)
           15.3.11.1 Company Overview
           15.3.11.2 Product Portfolio 
           15.3.11.3 Financials 
           15.3.11.4 SWOT Analysis
        15.3.12    Wipro Limited
           15.3.12.1 Company Overview
           15.3.12.2 Product Portfolio 
           15.3.12.3 Financials 
           15.3.12.4 SWOT Analysis
        15.3.13    WNS Global Services
           15.3.13.1 Company Overview
           15.3.13.2 Product Portfolio 

List of Figures

Figure 1: Global: BPO Business Analytics Market: Major Drivers and Challenges
Figure 2: Global: BPO Business Analytics Market: Sales Value (in Billion US$), 2017-2022
Figure 3: Global: BPO Business Analytics Market: Breakup by Offering (in %), 2022
Figure 4: Global: BPO Business Analytics Market: Breakup by Deployment Type (in %), 2022
Figure 5: Global: BPO Business Analytics Market: Breakup by Application (in %), 2022
Figure 6: Global: BPO Business Analytics Market: Breakup by Vertical (in %), 2022
Figure 7: Global: BPO Business Analytics Market: Breakup by Region (in %), 2022
Figure 8: Global: BPO Business Analytics Market Forecast: Sales Value (in Billion US$), 2023-2028
Figure 9: Global: BPO Business Analytics (Software) Market: Sales Value (in Million US$), 2017 & 2022
Figure 10: Global: BPO Business Analytics (Software) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 11: Global: BPO Business Analytics (Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 12: Global: BPO Business Analytics (Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 13: Global: BPO Business Analytics (Cloud-based) Market: Sales Value (in Million US$), 2017 & 2022
Figure 14: Global: BPO Business Analytics (Cloud-based) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 15: Global: BPO Business Analytics (On-premises) Market: Sales Value (in Million US$), 2017 & 2022
Figure 16: Global: BPO Business Analytics (On-premises) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 17: Global: BPO Business Analytics (Finance & Accounting) Market: Sales Value (in Million US$), 2017 & 2022
Figure 18: Global: BPO Business Analytics (Finance & Accounting) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 19: Global: BPO Business Analytics (Human Resources) Market: Sales Value (in Million US$), 2017 & 2022
Figure 20: Global: BPO Business Analytics (Human Resources) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 21: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 22: Global: BPO Business Analytics (Knowledge Process Outsourcing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 23: Global: BPO Business Analytics (Procurement & Supply Chain) Market: Sales Value (in Million US$), 2017 & 2022
Figure 24: Global: BPO Business Analytics (Procurement & Supply Chain) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 25: Global: BPO Business Analytics (Customer Services) Market: Sales Value (in Million US$), 2017 & 2022
Figure 26: Global: BPO Business Analytics (Customer Services) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 27: Global: BPO Business Analytics (Other Applications) Market: Sales Value (in Million US$), 2017 & 2022
Figure 28: Global: BPO Business Analytics (Other Applications) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 29: Global: BPO Business Analytics (BFSI) Market: Sales Value (in Million US$), 2017 & 2022
Figure 30: Global: BPO Business Analytics (BFSI) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 31: Global: BPO Business Analytics (IT and Telecommunication) Market: Sales Value (in Million US$), 2017 & 2022
Figure 32: Global: BPO Business Analytics (IT and Telecommunication) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 33: Global: BPO Business Analytics (Healthcare) Market: Sales Value (in Million US$), 2017 & 2022
Figure 34: Global: BPO Business Analytics (Healthcare) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 35: Global: BPO Business Analytics (Manufacturing) Market: Sales Value (in Million US$), 2017 & 2022
Figure 36: Global: BPO Business Analytics (Manufacturing) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 37: Global: BPO Business Analytics (Retail) Market: Sales Value (in Million US$), 2017 & 2022
Figure 38: Global: BPO Business Analytics (Retail) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 39: Global: BPO Business Analytics (Transportation and Logistics) Market: Sales Value (in Million US$), 2017 & 2022
Figure 40: Global: BPO Business Analytics (Transportation and Logistics) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 41: Global: BPO Business Analytics (Other Verticals) Market: Sales Value (in Million US$), 2017 & 2022
Figure 42: Global: BPO Business Analytics (Other Verticals) Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 43: North America: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 44: North America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 45: United States: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 46: United States: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 47: Canada: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 48: Canada: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 49: Asia Pacific: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 50: Asia Pacific: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 51: China: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 52: China: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 53: Japan: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 54: Japan: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 55: India: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 56: India: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 57: South Korea: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 58: South Korea: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 59: Australia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 60: Australia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 61: Indonesia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 62: Indonesia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 63: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 64: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 65: Europe: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 66: Europe: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 67: Germany: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 68: Germany: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 69: France: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 70: France: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 71: United Kingdom: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 72: United Kingdom: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 73: Italy: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 74: Italy: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 75: Spain: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 76: Spain: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 77: Russia: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 78: Russia: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 79: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 80: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 81: Latin America: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 82: Latin America: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 83: Brazil: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 84: Brazil: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 85: Mexico: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 86: Mexico: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 87: Others: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 88: Others: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 89: Middle East and Africa: BPO Business Analytics Market: Sales Value (in Million US$), 2017 & 2022
Figure 90: Middle East and Africa: BPO Business Analytics Market Forecast: Sales Value (in Million US$), 2023-2028
Figure 91: Global: BPO Business Analytics Industry: SWOT Analysis
Figure 92: Global: BPO Business Analytics Industry: Value Chain Analysis
Figure 93: Global: BPO Business Analytics Industry: Porter’s Five Forces Analysis

List of Tables

Table 1: Global: BPO Business Analytics Market: Key Industry Highlights, 2022 and 2028
Table 2: Global: BPO Business Analytics Market Forecast: Breakup by Offering (in Million US$), 2023-2028
Table 3: Global: BPO Business Analytics Market Forecast: Breakup by Deployment Type (in Million US$), 2023-2028 
Table 4: Global: BPO Business Analytics Market Forecast: Breakup by Application (in Million US$), 2023-2028
Table 5: Global: BPO Business Analytics Market Forecast: Breakup by Vertical (in Million US$), 2023-2028
Table 6: Global: BPO Business Analytics Market Forecast: Breakup by Region (in Million US$), 2023-2028
Table 7: Global: BPO Business Analytics Market Structure
Table 8: Global: BPO Business Analytics Market: Key Players

　

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