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顧客エンゲージメントソリューション市場 2023-2027
顧客エンゲージメントソリューション市場は、2022-2027年に1億1,607.67億米ドルの成長が予測され、予測期間中のCAGRは10.8%で加速すると予測されています。当レポートでは、顧客エンゲージメントソリューション市場の全体的な分析、市場規模と予測、動向、成長促進要因、課題、さらに約25のベンダーを網羅したベンダー分析などを掲載しています。
現在の市場シナリオ、最新動向と促進要因、市場環境全体に関する最新分析を提供しています。市場は、電子商取引ビジネスモデルの採用の増加、顧客サービスの重要性の増加、顧客エンゲージメントソリューションとAIの統合によって牽引されている。
Technavioの顧客エンゲージメントソリューション市場は以下のように区分される：
コンポーネント別
- ソリューション
- サービス別
デプロイメント別
- クラウド
- オンプレミス
地域別
- 北米
- 欧州
- APAC
- 中東・アフリカ
- 南米
本調査では、今後数年間の顧客エンゲージメント・ソリューション市場の成長を促進する主な理由の1つとして、ソーシャル・インタラクションに対する需要の高まりを挙げている。また、顧客エンゲージメント・ソリューションへのアナリティクスの統合や、スマートフォンやインターネット利用の増加は、市場の大きな需要につながる。
本レポートでは、顧客エンゲージメント・ソリューション市場について以下の分野をカバーしています：
- 顧客エンゲージメントソリューション市場のサイジング
- 顧客エンゲージメントソリューション市場予測
- 顧客エンゲージメントソリューション市場の産業分析
本レポートでは、顧客エンゲージメントソリューション市場の主要ベンダー（Accenture Plc、Avaya LLC、Calabrio Inc.、Crmnext、eGain Corp.、Enghouse Systems Ltd.、Freshworks Inc.、Genesys Inc、Freshworks、Genesys Telecommunications Laboratories Inc.、IFS World Operations AB、International Business Machines Corp.、Microsoft Corp.、NICE Ltd.、Open Text Corp.、Oracle Corp.、Pegasystems Inc.、Pitney Bowes Inc.、Salesforce Inc.、SAP SE、ServiceNow Inc.、Verint Systems Inc.などが含まれる。また、顧客エンゲージメントソリューション市場分析レポートには、市場成長に影響を与える今後の動向や課題に関する情報も含まれています。これは、企業が戦略を立て、来るべき成長機会をすべて活用するのに役立つものです。
本調査は、業界の主要参加者からのインプットを含め、一次情報と二次情報を客観的に組み合わせて実施しました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/customer-engagement-solutions-market-industry-analysis をご覧ください。
当出版社では、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数の情報源からのデータを調査、統合、要約する方法で、市場の詳細なイメージを提示しています。また、主要な業界インフルエンサーを特定することで、市場の様々な側面を提示しています。提示されるデータは包括的で信頼性が高く、一次および二次にわたる広範な調査の結果です。市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、質的・量的調査を用いた綿密なベンダー選定方法と分析を提供します。

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目次

• 1 Executive Summary
o 1.1 Market overview
o Exhibit 01: Executive Summary - Chart on Market Overview
o Exhibit 02: Executive Summary - Data Table on Market Overview
o Exhibit 03: Executive Summary - Chart on Global Market Characteristics
o Exhibit 04: Executive Summary - Chart on Market by Geography
o Exhibit 05: Executive Summary - Chart on Market Segmentation by Component
o Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
o Exhibit 07: Executive Summary - Chart on Incremental Growth
o Exhibit 08: Executive Summary - Data Table on Incremental Growth
o Exhibit 09: Executive Summary - Chart on Vendor Market Positioning
• 2 Market Landscape
o 2.1 Market ecosystem
o Exhibit 10: Parent market
o Exhibit 11: Market Characteristics
• 3 Market Sizing
o 3.1 Market definition
o Exhibit 12: Offerings of vendors included in the market definition
o 3.2 Market segment analysis
o Exhibit 13: Market segments
o 3.3 Market size 2022
o 3.4 Market outlook: Forecast for 2022-2027
o Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ million)
o Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
o Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
o Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• 4 Historic Market Size
o 4.1 Global customer engagement solutions market 2017 - 2021
o Exhibit 18: Historic Market Size - Data Table on global customer engagement solutions market 2017 - 2021 ($ million)
o 4.2 Component Segment Analysis 2017 - 2021
o Exhibit 19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
o 4.3 Deployment Segment Analysis 2017 - 2021
o Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
o 4.4 Geography Segment Analysis 2017 - 2021
o Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
o 4.5 Country Segment Analysis 2017 - 2021
o Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
• 5 Five Forces Analysis
o 5.1 Five forces summary
o Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
o 5.2 Bargaining power of buyers
o Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
o 5.3 Bargaining power of suppliers
o Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
o 5.4 Threat of new entrants
o Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
o 5.5 Threat of substitutes
o Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
o 5.6 Threat of rivalry
o Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
o 5.7 Market condition
o Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
• 6 Market Segmentation by Component
o 6.1 Market segments
o Exhibit 30: Chart on Component - Market share 2022-2027 (%)
o Exhibit 31: Data Table on Component - Market share 2022-2027 (%)
o 6.2 Comparison by Component
o Exhibit 32: Chart on Comparison by Component
o Exhibit 33: Data Table on Comparison by Component
o 6.3 Solutions - Market size and forecast 2022-2027
o Exhibit 34: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
o Exhibit 35: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
o Exhibit 36: Chart on Solutions - Year-over-year growth 2022-2027 (%)
o Exhibit 37: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
o 6.4 Services - Market size and forecast 2022-2027
o Exhibit 38: Chart on Services - Market size and forecast 2022-2027 ($ million)
o Exhibit 39: Data Table on Services - Market size and forecast 2022-2027 ($ million)
o Exhibit 40: Chart on Services - Year-over-year growth 2022-2027 (%)
o Exhibit 41: Data Table on Services - Year-over-year growth 2022-2027 (%)
o 6.5 Market opportunity by Component
o Exhibit 42: Market opportunity by Component ($ million)
o Exhibit 43: Data Table on Market opportunity by Component ($ million)
• 7 Market Segmentation by Deployment
o 7.1 Market segments
o Exhibit 44: Chart on Deployment - Market share 2022-2027 (%)
o Exhibit 45: Data Table on Deployment - Market share 2022-2027 (%)
o 7.2 Comparison by Deployment
o Exhibit 46: Chart on Comparison by Deployment
o Exhibit 47: Data Table on Comparison by Deployment
o 7.3 Cloud - Market size and forecast 2022-2027
o Exhibit 48: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
o Exhibit 49: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
o Exhibit 50: Chart on Cloud - Year-over-year growth 2022-2027 (%)
o Exhibit 51: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
o 7.4 On-premises - Market size and forecast 2022-2027
o Exhibit 52: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
o Exhibit 53: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
o Exhibit 54: Chart on On-premises - Year-over-year growth 2022-2027 (%)
o Exhibit 55: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
o 7.5 Market opportunity by Deployment
o Exhibit 56: Market opportunity by Deployment ($ million)
o Exhibit 57: Data Table on Market opportunity by Deployment ($ million)
• 8 Customer Landscape
o 8.1 Customer landscape overview
o Exhibit 58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 9 Geographic Landscape
o 9.1 Geographic segmentation
o Exhibit 59: Chart on Market share by geography 2022-2027 (%)
o Exhibit 60: Data Table on Market share by geography 2022-2027 (%)
o 9.2 Geographic comparison
o Exhibit 61: Chart on Geographic comparison
o Exhibit 62: Data Table on Geographic comparison
o 9.3 North America - Market size and forecast 2022-2027
o Exhibit 63: Chart on North America - Market size and forecast 2022-2027 ($ million)
o Exhibit 64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
o Exhibit 65: Chart on North America - Year-over-year growth 2022-2027 (%)
o Exhibit 66: Data Table on North America - Year-over-year growth 2022-2027 (%)
o 9.4 Europe - Market size and forecast 2022-2027
o Exhibit 67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
o Exhibit 68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
o Exhibit 69: Chart on Europe - Year-over-year growth 2022-2027 (%)
o Exhibit 70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
o 9.5 APAC - Market size and forecast 2022-2027
o Exhibit 71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
o Exhibit 72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
o Exhibit 73: Chart on APAC - Year-over-year growth 2022-2027 (%)
o Exhibit 74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
o 9.6 Middle East and Africa - Market size and forecast 2022-2027
o Exhibit 75: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
o Exhibit 76: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
o Exhibit 77: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o Exhibit 78: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o 9.7 South America - Market size and forecast 2022-2027
o Exhibit 79: Chart on South America - Market size and forecast 2022-2027 ($ million)
o Exhibit 80: Data Table on South America - Market size and forecast 2022-2027 ($ million)
o Exhibit 81: Chart on South America - Year-over-year growth 2022-2027 (%)
o Exhibit 82: Data Table on South America - Year-over-year growth 2022-2027 (%)
o 9.8 US - Market size and forecast 2022-2027
o Exhibit 83: Chart on US - Market size and forecast 2022-2027 ($ million)
o Exhibit 84: Data Table on US - Market size and forecast 2022-2027 ($ million)
o Exhibit 85: Chart on US - Year-over-year growth 2022-2027 (%)
o Exhibit 86: Data Table on US - Year-over-year growth 2022-2027 (%)
o 9.9 UK - Market size and forecast 2022-2027
o Exhibit 87: Chart on UK - Market size and forecast 2022-2027 ($ million)
o Exhibit 88: Data Table on UK - Market size and forecast 2022-2027 ($ million)
o Exhibit 89: Chart on UK - Year-over-year growth 2022-2027 (%)
o Exhibit 90: Data Table on UK - Year-over-year growth 2022-2027 (%)
o 9.10 China - Market size and forecast 2022-2027
o Exhibit 91: Chart on China - Market size and forecast 2022-2027 ($ million)
o Exhibit 92: Data Table on China - Market size and forecast 2022-2027 ($ million)
o Exhibit 93: Chart on China - Year-over-year growth 2022-2027 (%)
o Exhibit 94: Data Table on China - Year-over-year growth 2022-2027 (%)
o 9.11 Japan - Market size and forecast 2022-2027
o Exhibit 95: Chart on Japan - Market size and forecast 2022-2027 ($ million)
o Exhibit 96: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
o Exhibit 97: Chart on Japan - Year-over-year growth 2022-2027 (%)
o Exhibit 98: Data Table on Japan - Year-over-year growth 2022-2027 (%)
o 9.12 France - Market size and forecast 2022-2027
o Exhibit 99: Chart on France - Market size and forecast 2022-2027 ($ million)
o Exhibit 100: Data Table on France - Market size and forecast 2022-2027 ($ million)
o Exhibit 101: Chart on France - Year-over-year growth 2022-2027 (%)
o Exhibit 102: Data Table on France - Year-over-year growth 2022-2027 (%)
o 9.13 Market opportunity by geography
o Exhibit 103: Market opportunity by geography ($ million)
o Exhibit 104: Data Tables on Market opportunity by geography ($ million)
• 10 Drivers, Challenges, and Trends
o 10.1 Market drivers
o 10.2 Market challenges
o 10.3 Impact of drivers and challenges
o Exhibit 105: Impact of drivers and challenges in 2022 and 2027
o 10.4 Market trends
• 11 Vendor Landscape
o 11.1 Overview
o 11.2 Vendor landscape
o Exhibit 106: Overview on Criticality of inputs and Factors of differentiation
o 11.3 Landscape disruption
o Exhibit 107: Overview on factors of disruption
o 11.4 Industry risks
o Exhibit 108: Impact of key risks on business
• 12 Vendor Analysis
o 12.1 Vendors covered
o Exhibit 109: Vendors covered
o 12.2 Market positioning of vendors
o Exhibit 110: Matrix on vendor position and classification
o 12.3 Avaya LLC
o Exhibit 111: Avaya LLC - Overview
o Exhibit 112: Avaya LLC - Product / Service
o Exhibit 113: Avaya LLC - Key offerings
o 12.4 Calabrio Inc.
o Exhibit 114: Calabrio Inc. - Overview
o Exhibit 115: Calabrio Inc. - Product / Service
o Exhibit 116: Calabrio Inc. - Key offerings
o 12.5 Freshworks Inc.
o Exhibit 117: Freshworks Inc. - Overview
o Exhibit 118: Freshworks Inc. - Product / Service
o Exhibit 119: Freshworks Inc. - Key offerings
o 12.6 Genesys Telecommunications Laboratories Inc.
o Exhibit 120: Genesys Telecommunications Laboratories Inc. - Overview
o Exhibit 121: Genesys Telecommunications Laboratories Inc. - Product / Service
o Exhibit 122: Genesys Telecommunications Laboratories Inc. - Key offerings
o 12.7 International Business Machines Corp.
o Exhibit 123: International Business Machines Corp. - Overview
o Exhibit 124: International Business Machines Corp. - Business segments
o Exhibit 125: International Business Machines Corp. - Key news
o Exhibit 126: International Business Machines Corp. - Key offerings
o Exhibit 127: International Business Machines Corp. - Segment focus
o 12.8 Microsoft Corp.
o Exhibit 128: Microsoft Corp. - Overview
o Exhibit 129: Microsoft Corp. - Business segments
o Exhibit 130: Microsoft Corp. - Key news
o Exhibit 131: Microsoft Corp. - Key offerings
o Exhibit 132: Microsoft Corp. - Segment focus
o 12.9 NICE Ltd.
o Exhibit 133: NICE Ltd. - Overview
o Exhibit 134: NICE Ltd. - Business segments
o Exhibit 135: NICE Ltd. - Key news
o Exhibit 136: NICE Ltd. - Key offerings
o Exhibit 137: NICE Ltd. - Segment focus
o 12.10 Open Text Corp.
o Exhibit 138: Open Text Corp. - Overview
o Exhibit 139: Open Text Corp. - Product / Service
o Exhibit 140: Open Text Corp. - Key news
o Exhibit 141: Open Text Corp. - Key offerings
o 12.11 Oracle Corp.
o Exhibit 142: Oracle Corp. - Overview
o Exhibit 143: Oracle Corp. - Business segments
o Exhibit 144: Oracle Corp. - Key news
o Exhibit 145: Oracle Corp. - Key offerings
o Exhibit 146: Oracle Corp. - Segment focus
o 12.12 Pegasystems Inc.
o Exhibit 147: Pegasystems Inc. - Overview
o Exhibit 148: Pegasystems Inc. - Product / Service
o Exhibit 149: Pegasystems Inc. - Key news
o Exhibit 150: Pegasystems Inc. - Key offerings
o 12.13 Pitney Bowes Inc.
o Exhibit 151: Pitney Bowes Inc. - Overview
o Exhibit 152: Pitney Bowes Inc. - Business segments
o Exhibit 153: Pitney Bowes Inc. - Key offerings
o Exhibit 154: Pitney Bowes Inc. - Segment focus
o 12.14 Salesforce Inc.
o Exhibit 155: Salesforce Inc. - Overview
o Exhibit 156: Salesforce Inc. - Product / Service
o Exhibit 157: Salesforce Inc. - Key news
o Exhibit 158: Salesforce Inc. - Key offerings
o 12.15 SAP SE
o Exhibit 159: SAP SE - Overview
o Exhibit 160: SAP SE - Business segments
o Exhibit 161: SAP SE - Key news
o Exhibit 162: SAP SE - Key offerings
o Exhibit 163: SAP SE - Segment focus
o 12.16 ServiceNow Inc.
o Exhibit 164: ServiceNow Inc. - Overview
o Exhibit 165: ServiceNow Inc. - Product / Service
o Exhibit 166: ServiceNow Inc. - Key news
o Exhibit 167: ServiceNow Inc. - Key offerings
o 12.17 Verint Systems Inc.
o Exhibit 168: Verint Systems Inc. - Overview
o Exhibit 169: Verint Systems Inc. - Product / Service
o Exhibit 170: Verint Systems Inc. - Key offerings
• 13 Appendix
o 13.1 Scope of the report
o 13.2 Inclusions and exclusions checklist
o Exhibit 171: Inclusions checklist
o Exhibit 172: Exclusions checklist
o 13.3 Currency conversion rates for US$
o Exhibit 173: Currency conversion rates for US$
o 13.4 Research methodology
o Exhibit 174: Research methodology
o Exhibit 175: Validation techniques employed for market sizing
o Exhibit 176: Information sources
o 13.5 List of abbreviations
o Exhibit 177: List of abbreviations


Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market by Geography
Exhibits5: Executive Summary - Chart on Market Segmentation by Component
Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits7: Executive Summary - Chart on Incremental Growth
Exhibits8: Executive Summary - Data Table on Incremental Growth
Exhibits9: Executive Summary - Chart on Vendor Market Positioning
Exhibits10: Parent market
Exhibits11: Market Characteristics
Exhibits12: Offerings of vendors included in the market definition
Exhibits13: Market segments
Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ million)
Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ million)
Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits18: Historic Market Size - Data Table on global customer engagement solutions market 2017 - 2021 ($ million)
Exhibits19: Historic Market Size - Component Segment 2017 - 2021 ($ million)
Exhibits20: Historic Market Size - Deployment Segment 2017 - 2021 ($ million)
Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ million)
Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ million)
Exhibits23: Five forces analysis - Comparison between 2022 and 2027
Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
Exhibits29: Chart on Market condition - Five forces 2022 and 2027
Exhibits30: Chart on Component - Market share 2022-2027 (%)
Exhibits31: Data Table on Component - Market share 2022-2027 (%)
Exhibits32: Chart on Comparison by Component
Exhibits33: Data Table on Comparison by Component
Exhibits34: Chart on Solutions - Market size and forecast 2022-2027 ($ million)
Exhibits35: Data Table on Solutions - Market size and forecast 2022-2027 ($ million)
Exhibits36: Chart on Solutions - Year-over-year growth 2022-2027 (%)
Exhibits37: Data Table on Solutions - Year-over-year growth 2022-2027 (%)
Exhibits38: Chart on Services - Market size and forecast 2022-2027 ($ million)
Exhibits39: Data Table on Services - Market size and forecast 2022-2027 ($ million)
Exhibits40: Chart on Services - Year-over-year growth 2022-2027 (%)
Exhibits41: Data Table on Services - Year-over-year growth 2022-2027 (%)
Exhibits42: Market opportunity by Component ($ million)
Exhibits43: Data Table on Market opportunity by Component ($ million)
Exhibits44: Chart on Deployment - Market share 2022-2027 (%)
Exhibits45: Data Table on Deployment - Market share 2022-2027 (%)
Exhibits46: Chart on Comparison by Deployment
Exhibits47: Data Table on Comparison by Deployment
Exhibits48: Chart on Cloud - Market size and forecast 2022-2027 ($ million)
Exhibits49: Data Table on Cloud - Market size and forecast 2022-2027 ($ million)
Exhibits50: Chart on Cloud - Year-over-year growth 2022-2027 (%)
Exhibits51: Data Table on Cloud - Year-over-year growth 2022-2027 (%)
Exhibits52: Chart on On-premises - Market size and forecast 2022-2027 ($ million)
Exhibits53: Data Table on On-premises - Market size and forecast 2022-2027 ($ million)
Exhibits54: Chart on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits55: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits56: Market opportunity by Deployment ($ million)
Exhibits57: Data Table on Market opportunity by Deployment ($ million)
Exhibits58: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits59: Chart on Market share by geography 2022-2027 (%)
Exhibits60: Data Table on Market share by geography 2022-2027 (%)
Exhibits61: Chart on Geographic comparison
Exhibits62: Data Table on Geographic comparison
Exhibits63: Chart on North America - Market size and forecast 2022-2027 ($ million)
Exhibits64: Data Table on North America - Market size and forecast 2022-2027 ($ million)
Exhibits65: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibits66: Data Table on North America - Year-over-year growth 2022-2027 (%)
Exhibits67: Chart on Europe - Market size and forecast 2022-2027 ($ million)
Exhibits68: Data Table on Europe - Market size and forecast 2022-2027 ($ million)
Exhibits69: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibits70: Data Table on Europe - Year-over-year growth 2022-2027 (%)
Exhibits71: Chart on APAC - Market size and forecast 2022-2027 ($ million)
Exhibits72: Data Table on APAC - Market size and forecast 2022-2027 ($ million)
Exhibits73: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibits74: Data Table on APAC - Year-over-year growth 2022-2027 (%)
Exhibits75: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibits76: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ million)
Exhibits77: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits78: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits79: Chart on South America - Market size and forecast 2022-2027 ($ million)
Exhibits80: Data Table on South America - Market size and forecast 2022-2027 ($ million)
Exhibits81: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibits82: Data Table on South America - Year-over-year growth 2022-2027 (%)
Exhibits83: Chart on US - Market size and forecast 2022-2027 ($ million)
Exhibits84: Data Table on US - Market size and forecast 2022-2027 ($ million)
Exhibits85: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibits86: Data Table on US - Year-over-year growth 2022-2027 (%)
Exhibits87: Chart on UK - Market size and forecast 2022-2027 ($ million)
Exhibits88: Data Table on UK - Market size and forecast 2022-2027 ($ million)
Exhibits89: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibits90: Data Table on UK - Year-over-year growth 2022-2027 (%)
Exhibits91: Chart on China - Market size and forecast 2022-2027 ($ million)
Exhibits92: Data Table on China - Market size and forecast 2022-2027 ($ million)
Exhibits93: Chart on China - Year-over-year growth 2022-2027 (%)
Exhibits94: Data Table on China - Year-over-year growth 2022-2027 (%)
Exhibits95: Chart on Japan - Market size and forecast 2022-2027 ($ million)
Exhibits96: Data Table on Japan - Market size and forecast 2022-2027 ($ million)
Exhibits97: Chart on Japan - Year-over-year growth 2022-2027 (%)
Exhibits98: Data Table on Japan - Year-over-year growth 2022-2027 (%)
Exhibits99: Chart on France - Market size and forecast 2022-2027 ($ million)
Exhibits100: Data Table on France - Market size and forecast 2022-2027 ($ million)
Exhibits101: Chart on France - Year-over-year growth 2022-2027 (%)
Exhibits102: Data Table on France - Year-over-year growth 2022-2027 (%)
Exhibits103: Market opportunity by geography ($ million)
Exhibits104: Data Tables on Market opportunity by geography ($ million)
Exhibits105: Impact of drivers and challenges in 2022 and 2027
Exhibits106: Overview on Criticality of inputs and Factors of differentiation
Exhibits107: Overview on factors of disruption
Exhibits108: Impact of key risks on business
Exhibits109: Vendors covered
Exhibits110: Matrix on vendor position and classification
Exhibits111: Avaya LLC - Overview
Exhibits112: Avaya LLC - Product / Service
Exhibits113: Avaya LLC - Key offerings
Exhibits114: Calabrio Inc. - Overview
Exhibits115: Calabrio Inc. - Product / Service
Exhibits116: Calabrio Inc. - Key offerings
Exhibits117: Freshworks Inc. - Overview
Exhibits118: Freshworks Inc. - Product / Service
Exhibits119: Freshworks Inc. - Key offerings
Exhibits120: Genesys Telecommunications Laboratories Inc. - Overview
Exhibits121: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibits122: Genesys Telecommunications Laboratories Inc. - Key offerings
Exhibits123: International Business Machines Corp. - Overview
Exhibits124: International Business Machines Corp. - Business segments
Exhibits125: International Business Machines Corp. - Key news
Exhibits126: International Business Machines Corp. - Key offerings
Exhibits127: International Business Machines Corp. - Segment focus
Exhibits128: Microsoft Corp. - Overview
Exhibits129: Microsoft Corp. - Business segments
Exhibits130: Microsoft Corp. - Key news
Exhibits131: Microsoft Corp. - Key offerings
Exhibits132: Microsoft Corp. - Segment focus
Exhibits133: NICE Ltd. - Overview
Exhibits134: NICE Ltd. - Business segments
Exhibits135: NICE Ltd. - Key news
Exhibits136: NICE Ltd. - Key offerings
Exhibits137: NICE Ltd. - Segment focus
Exhibits138: Open Text Corp. - Overview
Exhibits139: Open Text Corp. - Product / Service
Exhibits140: Open Text Corp. - Key news
Exhibits141: Open Text Corp. - Key offerings
Exhibits142: Oracle Corp. - Overview
Exhibits143: Oracle Corp. - Business segments
Exhibits144: Oracle Corp. - Key news
Exhibits145: Oracle Corp. - Key offerings
Exhibits146: Oracle Corp. - Segment focus
Exhibits147: Pegasystems Inc. - Overview
Exhibits148: Pegasystems Inc. - Product / Service
Exhibits149: Pegasystems Inc. - Key news
Exhibits150: Pegasystems Inc. - Key offerings
Exhibits151: Pitney Bowes Inc. - Overview
Exhibits152: Pitney Bowes Inc. - Business segments
Exhibits153: Pitney Bowes Inc. - Key offerings
Exhibits154: Pitney Bowes Inc. - Segment focus
Exhibits155: Salesforce Inc. - Overview
Exhibits156: Salesforce Inc. - Product / Service
Exhibits157: Salesforce Inc. - Key news
Exhibits158: Salesforce Inc. - Key offerings
Exhibits159: SAP SE - Overview
Exhibits160: SAP SE - Business segments
Exhibits161: SAP SE - Key news
Exhibits162: SAP SE - Key offerings
Exhibits163: SAP SE - Segment focus
Exhibits164: ServiceNow Inc. - Overview
Exhibits165: ServiceNow Inc. - Product / Service
Exhibits166: ServiceNow Inc. - Key news
Exhibits167: ServiceNow Inc. - Key offerings
Exhibits168: Verint Systems Inc. - Overview
Exhibits169: Verint Systems Inc. - Product / Service
Exhibits170: Verint Systems Inc. - Key offerings
Exhibits171: Inclusions checklist
Exhibits172: Exclusions checklist
Exhibits173: Currency conversion rates for US$
Exhibits174: Research methodology
Exhibits175: Validation techniques employed for market sizing
Exhibits176: Information sources
Exhibits177: List of abbreviations