サマリー

コンタクトセンターの世界市場 2023-2027
Technavioはコンタクトセンター市場を監視しており、2022年から2027年の間に1617億3000万ドル、予測期間中のCAGRは9.33%で加速して成長すると予測しています。当レポートでは、コンタクトセンター市場の全体的な分析、市場規模と予測、トレンド、成長促進要因、課題、さらに約25社のベンダーを網羅したベンダー分析などを掲載しています。
現在の市場シナリオ、最新のトレンドとドライバー、市場全体の環境に関する最新の分析を提供しています。市場は、クラウドベースのコンタクトセンター導入の増加、効果的な収益創出のためのCRM改善の必要性、コンタクトセンターへの対話型音声応答（IVR）の統合によって牽引されています。
Technavioのコンタクトセンター市場は、以下のようにセグメント化されています：
タイプ別
- 音声ベース
- テキストベース
- ソーシャルメディアベース
デプロイメント別
- オンプレミス
- クラウドベース
地理的景観別
- 北アメリカ
- APAC
- ヨーロッパ
- 南米
- 中近東・アフリカ
本調査では、今後数年間のコンタクトセンター市場の成長を促進する主な理由の一つとして、ターンアラウンドタイムを改善するためのチャットボットの統合を挙げています。また、顧客体験を向上させるためのアナリティクスの使用や、カスタマイズされたソリューションを提供するためのaiの組み込みは、市場の大規模な需要につながるでしょう。
Technavioは、主要パラメータの分析による複数のソースからのデータの調査、合成、要約によって、市場の詳細な画像を提示します。当レポートでは、コンタクトセンター市場について、以下の分野を取り上げています：
- コンタクトセンター市場のサイジング
- コンタクトセンター市場予測
- コンタクトセンター市場の業界分析
Technavioの強固なベンダー分析は、お客様が市場での地位を向上させることを目的としており、これに沿って、本レポートでは、8x8 Inc.、ALE International、Alphabet Inc.、Alvaria Inc、Amazon.com Inc.、Ameyo Pvt Ltd.、Atos SE、Avaya Holdings Corp.、Cisco Systems Inc.、Enghouse Systems Ltd.、Five9 Inc、Genesys Telecommunications Laboratories Inc、Mitel Networks Corp、NEC Corp、NICE Ltd、SAP SE、Vocalcom Group、Vonage Holdings Corp、Zendesk Inc、ZTE Corp.また、コンタクトセンター市場の分析レポートには、今後の動向や市場成長に影響を与える課題に関する情報も含まれています。これは、企業が戦略を立て、今後訪れるすべての成長機会を活用するのに役立つものです。
本調査は、業界の主要参加者からのインプットを含む一次情報と二次情報の客観的な組み合わせを使用して実施されました。本レポートには、主要ベンダーの分析に加え、包括的な市場およびベンダーランドスケープが含まれています。本レポートの詳細については、https://www.technavio.com/report/contact-center-market-industry-analysis をご覧ください。
Technavioは、利益、価格、競争、プロモーションなどの主要パラメータの分析により、複数のソースからのデータを調査、合成、要約する方法で、市場の詳細な画像を提示します。業界の主要なインフルエンサーを特定することにより、様々な市場の様相を提示しています。提示されるデータは、包括的で信頼性が高く、一次および二次にわたる広範な調査の結果である。Technavioの市場調査レポートは、正確な市場成長を予測するために、完全な競争環境と、質的・量的調査を用いた詳細なベンダー選択方法と分析を提供します。

ページTOPに戻る

目次

• 1 Executive Summary
o 1.1 Market overview
o Exhibit 01: Executive Summary - Chart on Market Overview
o Exhibit 02: Executive Summary - Data Table on Market Overview
o Exhibit 03: Executive Summary - Chart on Global Market Characteristics
o Exhibit 04: Executive Summary - Chart on Market By Geographical Landscape
o Exhibit 05: Executive Summary - Chart on Market Segmentation by Type
o Exhibit 06: Executive Summary - Chart on Market Segmentation by Deployment
o Exhibit 07: Executive Summary - Chart on Incremental Growth
o Exhibit 08: Executive Summary - Data Table on Incremental Growth
o Exhibit 09: Executive Summary - Chart on Vendor Market Positioning
• 2 Market Landscape
o 2.1 Market ecosystem
o Exhibit 10: Parent market
o Exhibit 11: Market Characteristics
• 3 Market Sizing
o 3.1 Market definition
o Exhibit 12: Offerings of vendors included in the market definition
o 3.2 Market segment analysis
o Exhibit 13: Market segments
o 3.3 Market size 2022
o 3.4 Market outlook: Forecast for 2022-2027
o Exhibit 14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
o Exhibit 15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
o Exhibit 16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
o Exhibit 17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
• 4 Historic Market Size
o 4.1 Global contact center market 2017 - 2021
o Exhibit 18: Historic Market Size - Data Table on Global contact center market 2017 - 2021 ($ billion)
o 4.2 Type Segment Analysis 2017 - 2021
o Exhibit 19: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
o 4.3 Deployment Segment Analysis 2017 - 2021
o Exhibit 20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
o 4.4 Geography Segment Analysis 2017 - 2021
o Exhibit 21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
o 4.5 Country Segment Analysis 2017 - 2021
o Exhibit 22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
• 5 Five Forces Analysis
o 5.1 Five forces summary
o Exhibit 23: Five forces analysis - Comparison between 2022 and 2027
o 5.2 Bargaining power of buyers
o Exhibit 24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
o 5.3 Bargaining power of suppliers
o Exhibit 25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
o 5.4 Threat of new entrants
o Exhibit 26: Threat of new entrants - Impact of key factors in 2022 and 2027
o 5.5 Threat of substitutes
o Exhibit 27: Threat of substitutes - Impact of key factors in 2022 and 2027
o 5.6 Threat of rivalry
o Exhibit 28: Threat of rivalry - Impact of key factors in 2022 and 2027
o 5.7 Market condition
o Exhibit 29: Chart on Market condition - Five forces 2022 and 2027
• 6 Market Segmentation by Type
o 6.1 Market segments
o Exhibit 30: Chart on Type - Market share 2022-2027 (%)
o Exhibit 31: Data Table on Type - Market share 2022-2027 (%)
o 6.2 Comparison by Type
o Exhibit 32: Chart on Comparison by Type
o Exhibit 33: Data Table on Comparison by Type
o 6.3 Voice-based - Market size and forecast 2022-2027
o Exhibit 34: Chart on Voice-based - Market size and forecast 2022-2027 ($ billion)
o Exhibit 35: Data Table on Voice-based - Market size and forecast 2022-2027 ($ billion)
o Exhibit 36: Chart on Voice-based - Year-over-year growth 2022-2027 (%)
o Exhibit 37: Data Table on Voice-based - Year-over-year growth 2022-2027 (%)
o 6.4 Text-based - Market size and forecast 2022-2027
o Exhibit 38: Chart on Text-based - Market size and forecast 2022-2027 ($ billion)
o Exhibit 39: Data Table on Text-based - Market size and forecast 2022-2027 ($ billion)
o Exhibit 40: Chart on Text-based - Year-over-year growth 2022-2027 (%)
o Exhibit 41: Data Table on Text-based - Year-over-year growth 2022-2027 (%)
o 6.5 Social media-based - Market size and forecast 2022-2027
o Exhibit 42: Chart on Social media-based - Market size and forecast 2022-2027 ($ billion)
o Exhibit 43: Data Table on Social media-based - Market size and forecast 2022-2027 ($ billion)
o Exhibit 44: Chart on Social media-based - Year-over-year growth 2022-2027 (%)
o Exhibit 45: Data Table on Social media-based - Year-over-year growth 2022-2027 (%)
o 6.6 Market opportunity by Type
o Exhibit 46: Market opportunity by Type ($ billion)
• 7 Market Segmentation by Deployment
o 7.1 Market segments
o Exhibit 47: Chart on Deployment - Market share 2022-2027 (%)
o Exhibit 48: Data Table on Deployment - Market share 2022-2027 (%)
o 7.2 Comparison by Deployment
o Exhibit 49: Chart on Comparison by Deployment
o Exhibit 50: Data Table on Comparison by Deployment
o 7.3 On-premises - Market size and forecast 2022-2027
o Exhibit 51: Chart on On-premises - Market size and forecast 2022-2027 ($ billion)
o Exhibit 52: Data Table on On-premises - Market size and forecast 2022-2027 ($ billion)
o Exhibit 53: Chart on On-premises - Year-over-year growth 2022-2027 (%)
o Exhibit 54: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
o 7.4 Cloud-based - Market size and forecast 2022-2027
o Exhibit 55: Chart on Cloud-based - Market size and forecast 2022-2027 ($ billion)
o Exhibit 56: Data Table on Cloud-based - Market size and forecast 2022-2027 ($ billion)
o Exhibit 57: Chart on Cloud-based - Year-over-year growth 2022-2027 (%)
o Exhibit 58: Data Table on Cloud-based - Year-over-year growth 2022-2027 (%)
o 7.5 Market opportunity by Deployment
o Exhibit 59: Market opportunity by Deployment ($ billion)
• 8 Customer Landscape
o 8.1 Customer landscape overview
o Exhibit 60: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 9 Geographic Landscape
o 9.1 Geographic segmentation
o Exhibit 61: Chart on Market share By Geographical Landscape 2022-2027 (%)
o Exhibit 62: Data Table on Market share By Geographical Landscape 2022-2027 (%)
o 9.2 Geographic comparison
o Exhibit 63: Chart on Geographic comparison
o Exhibit 64: Data Table on Geographic comparison
o 9.3 North America - Market size and forecast 2022-2027
o Exhibit 65: Chart on North America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 66: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 67: Chart on North America - Year-over-year growth 2022-2027 (%)
o Exhibit 68: Data Table on North America - Year-over-year growth 2022-2027 (%)
o 9.4 APAC - Market size and forecast 2022-2027
o Exhibit 69: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
o Exhibit 70: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
o Exhibit 71: Chart on APAC - Year-over-year growth 2022-2027 (%)
o Exhibit 72: Data Table on APAC - Year-over-year growth 2022-2027 (%)
o 9.5 Europe - Market size and forecast 2022-2027
o Exhibit 73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
o Exhibit 74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
o Exhibit 75: Chart on Europe - Year-over-year growth 2022-2027 (%)
o Exhibit 76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
o 9.6 South America - Market size and forecast 2022-2027
o Exhibit 77: Chart on South America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 78: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
o Exhibit 79: Chart on South America - Year-over-year growth 2022-2027 (%)
o Exhibit 80: Data Table on South America - Year-over-year growth 2022-2027 (%)
o 9.7 Middle East and Africa - Market size and forecast 2022-2027
o Exhibit 81: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
o Exhibit 82: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
o Exhibit 83: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o Exhibit 84: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
o 9.8 US - Market size and forecast 2022-2027
o Exhibit 85: Chart on US - Market size and forecast 2022-2027 ($ billion)
o Exhibit 86: Data Table on US - Market size and forecast 2022-2027 ($ billion)
o Exhibit 87: Chart on US - Year-over-year growth 2022-2027 (%)
o Exhibit 88: Data Table on US - Year-over-year growth 2022-2027 (%)
o 9.9 UK - Market size and forecast 2022-2027
o Exhibit 89: Chart on UK - Market size and forecast 2022-2027 ($ billion)
o Exhibit 90: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
o Exhibit 91: Chart on UK - Year-over-year growth 2022-2027 (%)
o Exhibit 92: Data Table on UK - Year-over-year growth 2022-2027 (%)
o 9.10 Australia - Market size and forecast 2022-2027
o Exhibit 93: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
o Exhibit 94: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
o Exhibit 95: Chart on Australia - Year-over-year growth 2022-2027 (%)
o Exhibit 96: Data Table on Australia - Year-over-year growth 2022-2027 (%)
o 9.11 Germany - Market size and forecast 2022-2027
o Exhibit 97: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
o Exhibit 98: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
o Exhibit 99: Chart on Germany - Year-over-year growth 2022-2027 (%)
o Exhibit 100: Data Table on Germany - Year-over-year growth 2022-2027 (%)
o 9.12 India - Market size and forecast 2022-2027
o Exhibit 101: Chart on India - Market size and forecast 2022-2027 ($ billion)
o Exhibit 102: Data Table on India - Market size and forecast 2022-2027 ($ billion)
o Exhibit 103: Chart on India - Year-over-year growth 2022-2027 (%)
o Exhibit 104: Data Table on India - Year-over-year growth 2022-2027 (%)
o 9.13 Market opportunity By Geographical Landscape
o Exhibit 105: Market opportunity By Geographical Landscape ($ billion)
• 10 Drivers, Challenges, and Trends
o 10.1 Market drivers
o 10.2 Market challenges
o 10.3 Impact of drivers and challenges
o Exhibit 106: Impact of drivers and challenges in 2022 and 2027
o 10.4 Market trends
• 11 Vendor Landscape
o 11.1 Overview
o 11.2 Vendor landscape
o Exhibit 107: Overview on Criticality of inputs and Factors of differentiation
o 11.3 Landscape disruption
o Exhibit 108: Overview on factors of disruption
o 11.4 Industry risks
o Exhibit 109: Impact of key risks on business
• 12 Vendor Analysis
o 12.1 Vendors covered
o Exhibit 110: Vendors covered
o 12.2 Market positioning of vendors
o Exhibit 111: Matrix on vendor position and classification
o 12.3 8x8 Inc.
o Exhibit 112: 8x8 Inc. - Overview
o Exhibit 113: 8x8 Inc. - Product / Service
o Exhibit 114: 8x8 Inc. - Key offerings
o 12.4 ALE International
o Exhibit 115: ALE International - Overview
o Exhibit 116: ALE International - Product / Service
o Exhibit 117: ALE International - Key offerings
o 12.5 Alphabet Inc.
o Exhibit 118: Alphabet Inc. - Overview
o Exhibit 119: Alphabet Inc. - Business segments
o Exhibit 120: Alphabet Inc. - Key news
o Exhibit 121: Alphabet Inc. - Key offerings
o Exhibit 122: Alphabet Inc. - Segment focus
o 12.6 Alvaria Inc.
o Exhibit 123: Alvaria Inc. - Overview
o Exhibit 124: Alvaria Inc. - Product / Service
o Exhibit 125: Alvaria Inc. - Key offerings
o 12.7 Amazon.com Inc.
o Exhibit 126: Amazon.com Inc. - Overview
o Exhibit 127: Amazon.com Inc. - Business segments
o Exhibit 128: Amazon.com Inc. - Key news
o Exhibit 129: Amazon.com Inc. - Key offerings
o Exhibit 130: Amazon.com Inc. - Segment focus
o 12.8 Ameyo Pvt Ltd.
o Exhibit 131: Ameyo Pvt Ltd. - Overview
o Exhibit 132: Ameyo Pvt Ltd. - Product / Service
o Exhibit 133: Ameyo Pvt Ltd. - Key offerings
o 12.9 Atos SE
o Exhibit 134: Atos SE - Overview
o Exhibit 135: Atos SE - Business segments
o Exhibit 136: Atos SE - Key news
o Exhibit 137: Atos SE - Key offerings
o Exhibit 138: Atos SE - Segment focus
o 12.10 Avaya Holdings Corp.
o Exhibit 139: Avaya Holdings Corp. - Overview
o Exhibit 140: Avaya Holdings Corp. - Business segments
o Exhibit 141: Avaya Holdings Corp. - Key offerings
o Exhibit 142: Avaya Holdings Corp. - Segment focus
o 12.11 Cisco Systems Inc.
o Exhibit 143: Cisco Systems Inc. - Overview
o Exhibit 144: Cisco Systems Inc. - Business segments
o Exhibit 145: Cisco Systems Inc. - Key news
o Exhibit 146: Cisco Systems Inc. - Key offerings
o Exhibit 147: Cisco Systems Inc. - Segment focus
o 12.12 Enghouse Systems Ltd.
o Exhibit 148: Enghouse Systems Ltd. - Overview
o Exhibit 149: Enghouse Systems Ltd. - Business segments
o Exhibit 150: Enghouse Systems Ltd. - Key offerings
o Exhibit 151: Enghouse Systems Ltd. - Segment focus
o 12.13 Five9 Inc.
o Exhibit 152: Five9 Inc. - Overview
o Exhibit 153: Five9 Inc. - Product / Service
o Exhibit 154: Five9 Inc. - Key offerings
o 12.14 Genesys Telecommunications Laboratories Inc.
o Exhibit 155: Genesys Telecommunications Laboratories Inc. - Overview
o Exhibit 156: Genesys Telecommunications Laboratories Inc. - Product / Service
o Exhibit 157: Genesys Telecommunications Laboratories Inc. - Key offerings
o 12.15 Mitel Networks Corp.
o Exhibit 158: Mitel Networks Corp. - Overview
o Exhibit 159: Mitel Networks Corp. - Product / Service
o Exhibit 160: Mitel Networks Corp. - Key offerings
o 12.16 NEC Corp.
o Exhibit 161: NEC Corp. - Overview
o Exhibit 162: NEC Corp. - Business segments
o Exhibit 163: NEC Corp. - Key news
o Exhibit 164: NEC Corp. - Key offerings
o Exhibit 165: NEC Corp. - Segment focus
o 12.17 NICE Ltd.
o Exhibit 166: NICE Ltd. - Overview
o Exhibit 167: NICE Ltd. - Business segments
o Exhibit 168: NICE Ltd. - Key news
o Exhibit 169: NICE Ltd. - Key offerings
o Exhibit 170: NICE Ltd. - Segment focus
• 13 Appendix
o 13.1 Scope of the report
o 13.2 Inclusions and exclusions checklist
o Exhibit 171: Inclusions checklist
o Exhibit 172: Exclusions checklist
o 13.3 Currency conversion rates for US$
o Exhibit 173: Currency conversion rates for US$
o 13.4 Research methodology
o Exhibit 174: Research methodology
o Exhibit 175: Validation techniques employed for market sizing
o Exhibit 176: Information sources
o 13.5 List of abbreviations
o Exhibit 177: List of abbreviations


Exhibits:
Exhibits1: Executive Summary - Chart on Market Overview
Exhibits2: Executive Summary - Data Table on Market Overview
Exhibits3: Executive Summary - Chart on Global Market Characteristics
Exhibits4: Executive Summary - Chart on Market By Geographical Landscape
Exhibits5: Executive Summary - Chart on Market Segmentation by Type
Exhibits6: Executive Summary - Chart on Market Segmentation by Deployment
Exhibits7: Executive Summary - Chart on Incremental Growth
Exhibits8: Executive Summary - Data Table on Incremental Growth
Exhibits9: Executive Summary - Chart on Vendor Market Positioning
Exhibits10: Parent market
Exhibits11: Market Characteristics
Exhibits12: Offerings of vendors included in the market definition
Exhibits13: Market segments
Exhibits14: Chart on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits15: Data Table on Global - Market size and forecast 2022-2027 ($ billion)
Exhibits16: Chart on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits17: Data Table on Global Market: Year-over-year growth 2022-2027 (%)
Exhibits18: Historic Market Size - Data Table on Global contact center market 2017 - 2021 ($ billion)
Exhibits19: Historic Market Size - Type Segment 2017 - 2021 ($ billion)
Exhibits20: Historic Market Size - Deployment Segment 2017 - 2021 ($ billion)
Exhibits21: Historic Market Size - Geography Segment 2017 - 2021 ($ billion)
Exhibits22: Historic Market Size - Country Segment 2017 - 2021 ($ billion)
Exhibits23: Five forces analysis - Comparison between 2022 and 2027
Exhibits24: Chart on Bargaining power of buyers - Impact of key factors 2022 and 2027
Exhibits25: Bargaining power of suppliers - Impact of key factors in 2022 and 2027
Exhibits26: Threat of new entrants - Impact of key factors in 2022 and 2027
Exhibits27: Threat of substitutes - Impact of key factors in 2022 and 2027
Exhibits28: Threat of rivalry - Impact of key factors in 2022 and 2027
Exhibits29: Chart on Market condition - Five forces 2022 and 2027
Exhibits30: Chart on Type - Market share 2022-2027 (%)
Exhibits31: Data Table on Type - Market share 2022-2027 (%)
Exhibits32: Chart on Comparison by Type
Exhibits33: Data Table on Comparison by Type
Exhibits34: Chart on Voice-based - Market size and forecast 2022-2027 ($ billion)
Exhibits35: Data Table on Voice-based - Market size and forecast 2022-2027 ($ billion)
Exhibits36: Chart on Voice-based - Year-over-year growth 2022-2027 (%)
Exhibits37: Data Table on Voice-based - Year-over-year growth 2022-2027 (%)
Exhibits38: Chart on Text-based - Market size and forecast 2022-2027 ($ billion)
Exhibits39: Data Table on Text-based - Market size and forecast 2022-2027 ($ billion)
Exhibits40: Chart on Text-based - Year-over-year growth 2022-2027 (%)
Exhibits41: Data Table on Text-based - Year-over-year growth 2022-2027 (%)
Exhibits42: Chart on Social media-based - Market size and forecast 2022-2027 ($ billion)
Exhibits43: Data Table on Social media-based - Market size and forecast 2022-2027 ($ billion)
Exhibits44: Chart on Social media-based - Year-over-year growth 2022-2027 (%)
Exhibits45: Data Table on Social media-based - Year-over-year growth 2022-2027 (%)
Exhibits46: Market opportunity by Type ($ billion)
Exhibits47: Chart on Deployment - Market share 2022-2027 (%)
Exhibits48: Data Table on Deployment - Market share 2022-2027 (%)
Exhibits49: Chart on Comparison by Deployment
Exhibits50: Data Table on Comparison by Deployment
Exhibits51: Chart on On-premises - Market size and forecast 2022-2027 ($ billion)
Exhibits52: Data Table on On-premises - Market size and forecast 2022-2027 ($ billion)
Exhibits53: Chart on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits54: Data Table on On-premises - Year-over-year growth 2022-2027 (%)
Exhibits55: Chart on Cloud-based - Market size and forecast 2022-2027 ($ billion)
Exhibits56: Data Table on Cloud-based - Market size and forecast 2022-2027 ($ billion)
Exhibits57: Chart on Cloud-based - Year-over-year growth 2022-2027 (%)
Exhibits58: Data Table on Cloud-based - Year-over-year growth 2022-2027 (%)
Exhibits59: Market opportunity by Deployment ($ billion)
Exhibits60: Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
Exhibits61: Chart on Market share By Geographical Landscape 2022-2027 (%)
Exhibits62: Data Table on Market share By Geographical Landscape 2022-2027 (%)
Exhibits63: Chart on Geographic comparison
Exhibits64: Data Table on Geographic comparison
Exhibits65: Chart on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits66: Data Table on North America - Market size and forecast 2022-2027 ($ billion)
Exhibits67: Chart on North America - Year-over-year growth 2022-2027 (%)
Exhibits68: Data Table on North America - Year-over-year growth 2022-2027 (%)
Exhibits69: Chart on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits70: Data Table on APAC - Market size and forecast 2022-2027 ($ billion)
Exhibits71: Chart on APAC - Year-over-year growth 2022-2027 (%)
Exhibits72: Data Table on APAC - Year-over-year growth 2022-2027 (%)
Exhibits73: Chart on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits74: Data Table on Europe - Market size and forecast 2022-2027 ($ billion)
Exhibits75: Chart on Europe - Year-over-year growth 2022-2027 (%)
Exhibits76: Data Table on Europe - Year-over-year growth 2022-2027 (%)
Exhibits77: Chart on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits78: Data Table on South America - Market size and forecast 2022-2027 ($ billion)
Exhibits79: Chart on South America - Year-over-year growth 2022-2027 (%)
Exhibits80: Data Table on South America - Year-over-year growth 2022-2027 (%)
Exhibits81: Chart on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits82: Data Table on Middle East and Africa - Market size and forecast 2022-2027 ($ billion)
Exhibits83: Chart on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits84: Data Table on Middle East and Africa - Year-over-year growth 2022-2027 (%)
Exhibits85: Chart on US - Market size and forecast 2022-2027 ($ billion)
Exhibits86: Data Table on US - Market size and forecast 2022-2027 ($ billion)
Exhibits87: Chart on US - Year-over-year growth 2022-2027 (%)
Exhibits88: Data Table on US - Year-over-year growth 2022-2027 (%)
Exhibits89: Chart on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits90: Data Table on UK - Market size and forecast 2022-2027 ($ billion)
Exhibits91: Chart on UK - Year-over-year growth 2022-2027 (%)
Exhibits92: Data Table on UK - Year-over-year growth 2022-2027 (%)
Exhibits93: Chart on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibits94: Data Table on Australia - Market size and forecast 2022-2027 ($ billion)
Exhibits95: Chart on Australia - Year-over-year growth 2022-2027 (%)
Exhibits96: Data Table on Australia - Year-over-year growth 2022-2027 (%)
Exhibits97: Chart on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits98: Data Table on Germany - Market size and forecast 2022-2027 ($ billion)
Exhibits99: Chart on Germany - Year-over-year growth 2022-2027 (%)
Exhibits100: Data Table on Germany - Year-over-year growth 2022-2027 (%)
Exhibits101: Chart on India - Market size and forecast 2022-2027 ($ billion)
Exhibits102: Data Table on India - Market size and forecast 2022-2027 ($ billion)
Exhibits103: Chart on India - Year-over-year growth 2022-2027 (%)
Exhibits104: Data Table on India - Year-over-year growth 2022-2027 (%)
Exhibits105: Market opportunity By Geographical Landscape ($ billion)
Exhibits106: Impact of drivers and challenges in 2022 and 2027
Exhibits107: Overview on Criticality of inputs and Factors of differentiation
Exhibits108: Overview on factors of disruption
Exhibits109: Impact of key risks on business
Exhibits110: Vendors covered
Exhibits111: Matrix on vendor position and classification
Exhibits112: 8x8 Inc. - Overview
Exhibits113: 8x8 Inc. - Product / Service
Exhibits114: 8x8 Inc. - Key offerings
Exhibits115: ALE International - Overview
Exhibits116: ALE International - Product / Service
Exhibits117: ALE International - Key offerings
Exhibits118: Alphabet Inc. - Overview
Exhibits119: Alphabet Inc. - Business segments
Exhibits120: Alphabet Inc. - Key news
Exhibits121: Alphabet Inc. - Key offerings
Exhibits122: Alphabet Inc. - Segment focus
Exhibits123: Alvaria Inc. - Overview
Exhibits124: Alvaria Inc. - Product / Service
Exhibits125: Alvaria Inc. - Key offerings
Exhibits126: Amazon.com Inc. - Overview
Exhibits127: Amazon.com Inc. - Business segments
Exhibits128: Amazon.com Inc. - Key news
Exhibits129: Amazon.com Inc. - Key offerings
Exhibits130: Amazon.com Inc. - Segment focus
Exhibits131: Ameyo Pvt Ltd. - Overview
Exhibits132: Ameyo Pvt Ltd. - Product / Service
Exhibits133: Ameyo Pvt Ltd. - Key offerings
Exhibits134: Atos SE - Overview
Exhibits135: Atos SE - Business segments
Exhibits136: Atos SE - Key news
Exhibits137: Atos SE - Key offerings
Exhibits138: Atos SE - Segment focus
Exhibits139: Avaya Holdings Corp. - Overview
Exhibits140: Avaya Holdings Corp. - Business segments
Exhibits141: Avaya Holdings Corp. - Key offerings
Exhibits142: Avaya Holdings Corp. - Segment focus
Exhibits143: Cisco Systems Inc. - Overview
Exhibits144: Cisco Systems Inc. - Business segments
Exhibits145: Cisco Systems Inc. - Key news
Exhibits146: Cisco Systems Inc. - Key offerings
Exhibits147: Cisco Systems Inc. - Segment focus
Exhibits148: Enghouse Systems Ltd. - Overview
Exhibits149: Enghouse Systems Ltd. - Business segments
Exhibits150: Enghouse Systems Ltd. - Key offerings
Exhibits151: Enghouse Systems Ltd. - Segment focus
Exhibits152: Five9 Inc. - Overview
Exhibits153: Five9 Inc. - Product / Service
Exhibits154: Five9 Inc. - Key offerings
Exhibits155: Genesys Telecommunications Laboratories Inc. - Overview
Exhibits156: Genesys Telecommunications Laboratories Inc. - Product / Service
Exhibits157: Genesys Telecommunications Laboratories Inc. - Key offerings
Exhibits158: Mitel Networks Corp. - Overview
Exhibits159: Mitel Networks Corp. - Product / Service
Exhibits160: Mitel Networks Corp. - Key offerings
Exhibits161: NEC Corp. - Overview
Exhibits162: NEC Corp. - Business segments
Exhibits163: NEC Corp. - Key news
Exhibits164: NEC Corp. - Key offerings
Exhibits165: NEC Corp. - Segment focus
Exhibits166: NICE Ltd. - Overview
Exhibits167: NICE Ltd. - Business segments
Exhibits168: NICE Ltd. - Key news
Exhibits169: NICE Ltd. - Key offerings
Exhibits170: NICE Ltd. - Segment focus
Exhibits171: Inclusions checklist
Exhibits172: Exclusions checklist
Exhibits173: Currency conversion rates for US$
Exhibits174: Research methodology
Exhibits175: Validation techniques employed for market sizing
Exhibits176: Information sources
Exhibits177: List of abbreviations