サマリー

北米のITサービス市場規模は、2021年の4,592億米ドルから2026年には6,609億米ドルに拡大し、予測期間中の年間平均成長率（CAGR）は7.6%と予測されています。デジタルビジネス変革は、COVID-19の大流行により、より困難で緊急性の高いフェーズに突入しました。あらゆる産業がパンデミックによって経済的な打撃を受けているため、世界の大手企業は顧客にコスト効率と生産性の高いデジタルソリューションを提供しています。IT、通信、BFSI、メディア・エンターテインメントなどの業種のITサービス市場は、在宅勤務の取り組みによりプラスの影響を受けています。従業員は、クラウドコラボレーションプラットフォームを使用してコミュニケーションを図り、OTTストリーミングサービスを大量に消費しています。
プロフェッショナルサービス：インフラストラクチャーのスケーラビリティとパフォーマンスの向上を支援し、顧客のカスタマイズ要求に応える効果的なサービスを提供。
企業は、コアビジネスに集中するため、ITインフラを取り巻く日々の運用業務をサードパーティプロバイダーにアウトソーシングする傾向が強まっています。このような要因が、マネージドサービス分野の需要を促進すると考えられます。この地域の企業では、クラウドベースのアプリケーションの利用が増加していることが、この地域の市場の成長を促進しています。



予測期間中に最も高い成長率を示したのはヘルスケア分野だった
ヘルスケア分野は、ソフトウェア開発・統合・保守、ネットワーク開発・統合・保守、情報セキュリティ、モバイルサービス、WebアプリケーションなどのITサービスにおける新興・革新技術の採用に関して、最も急速に成長している分野の1つです。IT支出の増加により、この分野は市場のフロントランナーとなっています。また、顧客の購買意欲の高まりや、顧客の期待に応えることが既存顧客の維持や新規顧客の獲得につながるなど、さまざまな要因がこの分野での採用を後押ししています。IT導入のためのプロフェッショナルサービスにかかる費用に加え、マネージドサービスにかかるIT投資も増加しています。

予測期間中に最大の市場規模を持つのは北米の米国
米国は、高度なITインフラを持つ多くの企業が存在し、技術的な専門知識を利用できることなどから、ITサービス・オファリングの採用が最も進んでいる市場であるといえます。新興技術、ITインフラサービス、モノのインターネット（IoT）の急速な進歩により、多くの組織が多様なITサービス・オファリングに適応するようになりました。
二次調査で収集したいくつかのセグメントとサブセグメントの市場規模を決定し検証する過程で、キーパーソンに対して広範な一次インタビューを実施した。主要参加者のプロフィールの内訳は以下の通りである。
- 企業タイプ別。ティアI：15％、ティアII：26％、ティアIII：59
- 役職別Cレベル：54％、Dレベル：33％、その他。13%
- 地域別北米：35％ 欧州：28％ APAC：22％、RoW：15
本レポートでは、以下の主要ベンダーのプロフィールを掲載しています。
1.IBM（米国）
2.ヒューレット・パッカード・エンタープライズ（米国）
3.アクセンチュア（アイルランド）
4.CISCO（米国）
5.ウィプロ（インド）
6.HCLテクノロジーズリミテッド（インド）
7.コグニザント（米国）
8.インフォシス（インド）
9.ラックスペース（米国）
10.タタコンサルタンシーサービシズ（インド）
11.富士通（日本）
12.キャップジェミニ（フランス）
13.エリクソン（スウェーデン）
14.ファーウェイ・テクノロジーLtd.(中国)
15.ノキアネットワークス（フィンランド）
16.GTTコミュニケーションズ（米国）
17.SAP（ドイツ）
18.DCX（米国）
19.NTTデータ（日本）
20.NEC（日本）
21.デロイト（英国）
22.ヴァーチュストリーム（米国）
23.DigitalOcean（米国）
24.ブルーロック（米国）
25.ナビサイト（米国）
26.CenturyLink (米国)
27.インフォア（米国）
28.オープンテキスト（カナダ）
29.シトリックス（米国）
30.IFS（スウェーデン）
調査範囲
- 本レポートでは、北米のITサービス市場をサービスモデル別に分類し、プロフェッショナルサービス、マネージドサービス、テレコムサービスに区分しています。プロフェッショナルサービスモデルは、さらにシステムインテグレーション、トレーニングおよび教育、コンサルティングに区分されています。マネージドサービスは、マネージドセキュリティサービス、マネージドネットワークサービス、マネージドデータセンター＆インフラサービス、マネージドコミュニケーション＆コラボレーションサービス、マネージドモビリティサービス、マネージドインフォメーションサービスにさらに細分化されています。展開モデル別では、北米ITサービス市場はオンプレミスとクラウドに分類される。組織規模別では、中小企業（SMB）と大企業に分類されます。業種別では、銀行・金融サービス・保険（BFSI）、通信、IT・情報技術サービス（ITeS）、政府・公共機関、小売・消費財、製造、医療・生命科学、メディア・娯楽、エネルギー・公共事業、その他（教育、旅行・接客、輸送・物流）の6つに分類されます。地域別では、北米を対象に市場を細分化して調査しています。


レポート購入の主なメリット

本レポートは、北米ITサービス市場の市場リーダー/新規参入者に、北米ITサービス市場全体とサブセグメントにおける収益数の最も近い概算に関する情報を提供します。本レポートは、利害関係者が競争状況を理解し、自社のビジネスをより良く位置づけ、適切な市場参入戦略を立案するためのより多くの洞察を得るのに役立ちます。また、利害関係者が市場の鼓動を理解するのに役立ち、主要な市場促進要因、阻害要因、課題、機会に関する情報を提供します。

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目次

1 INTRODUCTION 18
1.1 INTRODUCTION TO COVID-19 18
1.2 COVID-19 HEALTH ASSESSMENT 18
FIGURE 1 COVID-19: THE GLOBAL PROPAGATION 18
FIGURE 2 COVID-19 PROPAGATION: SELECT COUNTRIES 19
1.3 COVID-19 ECONOMIC ASSESSMENT 20
FIGURE 3 REVISED GDP FORECASTS FOR SELECT G20 COUNTRIES IN 2020 20
1.3.1 COVID-19 ECONOMIC IMPACT—SCENARIO ASSESSMENT 21
FIGURE 4 CRITERIA IMPACTING THE GLOBAL ECONOMY 21
FIGURE 5 SCENARIOS IN TERMS OF RECOVERY OF THE GLOBAL ECONOMY 22
1.4 OBJECTIVES OF THE STUDY 23
1.5 MARKET DEFINITION 24
1.5.1 INCLUSIONS AND EXCLUSIONS 24
1.6 MARKET SCOPE 24
1.6.1 MARKETS COVERED 25
1.6.2 YEARS CONSIDERED FOR THE STUDY 26
1.7 CURRENCY 26
1.8 STAKEHOLDERS 26
2 RESEARCH METHODOLOGY 27
2.1 RESEARCH DATA 27
FIGURE 6 NORTH AMERICAN IT SERVICES MARKET: RESEARCH DESIGN 28
2.1.1 SECONDARY DATA 29
2.1.1.1 Key data from secondary sources 29
2.1.2 PRIMARY DATA 30
2.1.2.1 Breakdown of primary profiles 30
FIGURE 7 BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION 30
2.1.2.2 Key data from primary sources 31
2.1.2.3 Key industry insights 32
2.2 MARKET SIZE ESTIMATION 32
2.2.1 BOTTOM-UP APPROACH 32
FIGURE 8 MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH 33
2.2.2 TOP-DOWN APPROACH 33
FIGURE 9 MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH 33
2.3 MARKET BREAKDOWN AND DATA TRIANGULATION 34
FIGURE 10 DATA TRIANGULATION METHODOLOGY 34
 
2.4 MARKET FORECAST 35
TABLE 1 FACTOR ANALYSIS 35
2.5 RESEARCH ASSUMPTIONS 36
2.6 LIMITATIONS 37
2.7 SUMMARY OF CHANGES 38
3 EXECUTIVE SUMMARY 39
FIGURE 11 NORTH AMERICA IT SERVICES MARKET SNAPSHOT, 2019–2026 39
FIGURE 12 HIGH GROWTH SEGMENTS IN THE NORTH AMERICA IT SERVICES MARKET 40
FIGURE 13 PROFESSIONAL SERVICES SEGMENT TO HOLD THE LARGEST MARKET SIZE, AMONG SERVICE TYPES, IN 2021 40
FIGURE 14 ENTERPRISES SEGMENT TO HOLD A LARGER MARKET SIZE, AMONG ORGANIZATION SIZE, IN 2021 41
FIGURE 15 ON-PREMISES SEGMENT TO HOLD A LARGER MARKET SIZE,
AMONG DEPLOYMENT TYPES, IN 2021 41
FIGURE 16 OPERATIONS AND SUPPORT SEGMENT TO HOLD THE LARGEST MARKET SIZE, AMONG BUSINESS FUNCTIONS, IN 2021 42
FIGURE 17 GOVERNMENT AND DEFENSE SEGMENT TO HOLD THE LARGEST MARKET SIZE, AMONG VERTICALS, IN 2021 43
FIGURE 18 UNITED STATES TO HOLD A LARGER MARKET SIZE,
AMONG COUNTRIES, IN 2021 43
4 PREMIUM INSIGHTS 44
4.1 ATTRACTIVE MARKET OPPORTUNITIES IN THE NORTH AMERICA IT SERVICES MARKET 44
FIGURE 19 GROWING ADOPTION OF CLOUD SERVICES DRIVES THE NORTH AMERICA IT SERVICES MARKET DURING THE FORECAST PERIOD 44
4.2 NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE 44
FIGURE 20 PROFESSIONAL SERVICES SEGMENT TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 44
4.2.1 NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE 45
FIGURE 21 SYSTEM INTEGRATION SEGMENT TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 45
4.2.2 NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE 45
FIGURE 22 MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE SEGMENT TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 45
4.3 NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT TYPE 46
FIGURE 23 ON-PREMISES SEGMENT TO ACCOUNT FOR A LARGER SHARE IN 2021 46
4.4 NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE 46
FIGURE 24 ENTERPRISES SEGMENT TO ACCOUNT FOR A LARGER SHARE IN 2021 46
4.5 NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION 47
FIGURE 25 OPERATIONS AND SUPPORT FUNCTION TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 47
4.6 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL 47
FIGURE 26 GOVERNMENT AND DEFENSE VERTICAL TO HOLD THE LARGEST MARKET SHARE DURING THE FORECAST PERIOD 47
5 MARKET OVERVIEW AND INDUSTRY TRENDS 48
5.1 INTRODUCTION 48
5.2 MARKET EVOLUTION 48
FIGURE 27 EVOLUTION OF THE NORTH AMERICAN IT SERVICES MARKET 48
5.3 MARKET DYNAMICS 49
FIGURE 28 DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES: NORTH AMERICAN IT SERVICES MARKET 49
5.3.1 DRIVERS 50
5.3.1.1 Increasing popularity of cloud services 50
5.3.1.2 Growing ICT spending and rising adoption of IT services among SMBs 50
5.3.1.3 Rising demand for secure IT infrastructure during the COVID-19 pandemic 50
5.3.1.4 Cost reduction and risk mitigation 51
5.3.2 RESTRAINTS 51
5.3.2.1 Concern over privacy and security 51
5.3.2.2 Concerns related to efficiency and effectiveness of IT services 51
5.3.3 OPPORTUNITIES 52
5.3.3.1 Surge in the adoption of cloud 52
5.3.3.2 Changing work environment amid COVID-19 52
5.3.3.3 Rising demand for system integrators 52
5.3.3.4 Potential opportunities in exploring next-generation IT technology in BFSI and healthcare sectors 52
5.3.4 CHALLENGES 53
5.3.4.1 Lack of seasoned professionals with the latest technological expertise 53
5.3.4.2 Complexities involved with the integration of third-party IT infrastructure with that of the organization 53
5.4 IMPACT OF COVID-19 ON NORTH AMERICA IT SERVICES MARKET 53
FIGURE 29 IMPACT OF COVID-19 53
5.5 COVID-19-DRIVEN MARKET DYNAMICS 54
5.5.1 DRIVERS AND OPPORTUNITIES 54
5.5.2 RESTRAINTS AND CHALLENGES 55
TABLE 2 COVID-19 IMPACT: NORTH AMERICAN IT SERVICES MARKET (2019–2021) 56
5.6 REGULATIONS 56
5.6.1 NORTH AMERICA 56
5.6.2 EUROPE 57
5.6.3 ASIA PACIFIC 57
5.6.4 MIDDLE EAST AND AFRICA 58
5.6.5 LATIN AMERICA 58
5.7 SUPPLY CHAIN 59
FIGURE 30 NORTH AMERICAN IT SERVICES MARKET: SUPPLY CHAIN ANALYSIS 60
5.8 ECOSYSTEM 60
TABLE 3 IT SERVICES MARKET: ECOSYSTEM 61
5.9 PATENT ANALYSIS 64
FIGURE 31 NUMBER OF PATENTS PUBLISHED 64
FIGURE 32 TOP FIVE PATENT OWNERS (GLOBAL) 65
TABLE 4 TOP TEN PATENT OWNERS (US) 65
5.10 PORTER’S FIVE FORCES ANALYSIS 66
FIGURE 33 NORTH AMERICAN IT SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 66
TABLE 5 NORTH AMERICAN IT SERVICES MARKET: PORTER’S FIVE FORCES ANALYSIS 66
5.10.1 THREAT OF NEW ENTRANTS 67
5.10.2 THREAT OF SUBSTITUTES 67
5.10.3 BARGAINING POWER OF SUPPLIERS 67
5.10.4 BARGAINING POWER OF BUYERS 67
5.10.5 DEGREE OF COMPETITION 68
5.11 CASE STUDY ANALYSIS 68
5.11.1 CASE STUDY 1: SECURING A MULTI-NATIONAL BEVERAGE PRODUCER 68
5.11.2 CASE STUDY 2: CLOUD TRANSFORMATION USING SAP HANA ENTERPRISE CLOUD 69
5.11.3 CASE STUDY 3: MODERNIZING IT INFRASTRUCTURE OF A LEADING UTILITY COMPANY 69
5.12 TECHNOLOGICAL ANALYSIS 70
5.12.1 ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING 70
5.12.2 BIG DATA AND ANALYTICS 70
5.12.3 CLOUD COMPUTING 70
6 NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE 71
6.1 INTRODUCTION 72
FIGURE 34 MANAGED SERVICES SEGMENT TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 72
6.1.1 SERVICE TYPES: NORTH AMERICA IT SERVICES MARKET DRIVERS 72
6.1.2 SERVICE TYPES: COVID-19 IMPACT 72
TABLE 6 NORTH AMERICA: IT SERVICES MARKET SIZE, BY SERVICE TYPE,
2015–2020 (USD BILLION) 73
TABLE 7 NORTH AMERICA: IT SERVICES MARKET SIZE, BY SERVICE TYPE,
2021–2026 (USD BILLION) 73
TABLE 8 UNITED STATES: IT SERVICES MARKET SIZE, BY SERVICE TYPE,
2015–2020 (USD BILLION) 73
TABLE 9 UNITED STATES: IT SERVICES MARKET SIZE, BY SERVICE TYPE,
2021–2026 (USD BILLION) 74
TABLE 10 CANADA: IT SERVICES MARKET SIZE, BY SERVICE TYPE,
2015–2020 (USD BILLION) 74
TABLE 11 CANADA: IT SERVICES MARKET SIZE, BY SERVICE TYPE,
2021–2026 (USD BILLION) 74
 
6.2 PROFESSIONAL SERVICES 75
FIGURE 35 CONSULTING SEGMENT TO GROW SUBSTANTIALLY AMONG ALL PROFESSIONAL SERVICES DURING THE FORECAST PERIOD 75
6.2.1 PROFESSIONAL SERVICES: NORTH AMERICA IT SERVICES MARKET DRIVERS 75
6.2.2 PROFESSIONAL SERVICES: COVID-19 IMPACT 75
TABLE 12 PROFESSIONAL SERVICES: NORTH AMERICA IT SERVICES MARKET SIZE,
BY TYPE, 2015–2020 (USD BILLION) 76
TABLE 13 PROFESSIONAL SERVICES: NORTH AMERICA IT SERVICES MARKET SIZE,
BY TYPE, 2021–2026 (USD BILLION) 76
TABLE 14 PROFESSIONAL SERVICES: UNITES STATES IT SERVICES MARKET SIZE,
BY TYPE, 2015–2020 (USD BILLION) 76
TABLE 15 PROFESSIONAL SERVICES: UNITED STATES IT SERVICES MARKET SIZE,
BY TYPE, 2021–2026 (USD BILLION) 77
TABLE 16 PROFESSIONAL SERVICES: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION) 77
TABLE 17 PROFESSIONAL SERVICES: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION) 77
6.2.3 SYSTEM INTEGRATION 78
FIGURE 36 APPLICATION INTEGRATION SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 78
TABLE 18 SYSTEM INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION) 78
TABLE 19 SYSTEM INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION) 79
TABLE 20 SYSTEM INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION) 79
TABLE 21 SYSTEM INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION) 79
TABLE 22 SYSTEM INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION) 79
TABLE 23 SYSTEM INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION) 80
6.2.3.1 Application integration 80
FIGURE 37 APPLICATION TESTING TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 80
TABLE 24 APPLICATION INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE,
BY TYPE, 2015–2020 (USD BILLION) 81
TABLE 25 APPLICATION INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE,
BY TYPE, 2021–2026 (USD BILLION) 81
TABLE 26 APPLICATION INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE,
BY TYPE, 2015–2020 (USD BILLION) 81
TABLE 27 APPLICATION INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE,
BY TYPE, 2021–2026 (USD BILLION) 82
TABLE 28 APPLICATION INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION) 82
TABLE 29 APPLICATION INTEGRATION: CANADA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION) 82
6.2.3.1.1 Application development 82
6.2.3.1.2 Application testing 83
6.2.3.1.3 Application lifecycle management 83
6.2.3.2 Infrastructure integration 83
FIGURE 38 MOBILITY SEGMENT TO GROW AT THE HIGHEST CAGR AMONG INFRASTRUCTURE INTEGRATION SERVICES DURING THE FORECAST PERIOD 83
TABLE 30 INFRASTRUCTURE INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION) 84
TABLE 31 INFRASTRUCTURE INTEGRATION: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION) 84
TABLE 32 INFRASTRUCTURE INTEGRATION: UNITES STATES IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION) 84
TABLE 33 INFRASTRUCTURE INTEGRATION: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION) 85
TABLE 34 INFRASTRUCTURE INTEGRATION: CANADA IT SERVICES MARKET SIZE,
BY TYPE, 2015–2020 (USD BILLION) 85
TABLE 35 INFRASTRUCTURE INTEGRATION: CANADA IT SERVICES MARKET SIZE,
BY TYPE, 2021–2026 (USD BILLION) 85
6.2.3.2.1 Data center 86
6.2.3.2.2 Mobility 86
6.2.3.2.3 Network 86
6.2.3.2.4 Other infrastructure integrations 86
6.2.4 TRAINING AND EDUCATION 86
6.2.5 CONSULTING 86
6.3 MANAGED SERVICES 87
FIGURE 39 MANAGED MOBILITY TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 87
6.3.1 MANAGED SERVICES: NORTH AMERICA IT SERVICES MARKET DRIVERS 87
6.3.2 MANAGED SERVICES: COVID-19 IMPACT 87
TABLE 36 MANAGED SERVICES: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION) 88
TABLE 37 MANAGED SERVICES: NORTH AMERICA IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION) 88
TABLE 38 MANAGED SERVICES: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2015–2020 (USD BILLION) 89
TABLE 39 MANAGED SERVICES: UNITED STATES IT SERVICES MARKET SIZE, BY TYPE, 2021–2026 (USD BILLION) 89
TABLE 40 MANAGED SERVICES: CANADA IT SERVICES MARKET SIZE, BY TYPE,
2015–2020 (USD BILLION) 90
TABLE 41 MANAGED SERVICES: CANADA IT SERVICES MARKET SIZE, BY TYPE,
2021–2026 (USD BILLION) 90
6.3.3 MANAGED SECURITY 90
6.3.4 MANAGED NETWORK 91
6.3.5 MANAGED DATA CENTER AND IT INFRASTRUCTURE 91
6.3.6 MANAGED COMMUNICATION AND COLLABORATION SERVICE 91
6.3.7 MANAGED MOBILITY 91
6.3.8 MANAGED INFORMATION 91
6.4 TELECOM SERVICES 91
7 NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE 92
7.1 INTRODUCTION 93
FIGURE 40 SMALL AND MEDIUM-SIZED BUSINESSES SEGMENT TO GROW AT A HIGHER CAGR DURING THE FORECAST PERIOD 93
7.1.1 ORGANIZATION SIZE: NORTH AMERICA IT SERVICES MARKET DRIVERS 93
7.1.2 ORGANIZATION SIZE: COVID-19 IMPACT 93
7.2 SMALL AND MEDIUM-SIZED BUSINESSES 94
7.3 ENTERPRISES 94
TABLE 42 NORTH AMERICA: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2015–2020 (USD BILLION) 94
TABLE 43 NORTH AMERICA: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD BILLION) 94
TABLE 44 UNITED STATES: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2015–2020 (USD BILLION) 95
TABLE 45 UNITED STATES: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD BILLION) 95
TABLE 46 CANADA: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2015–2020 (USD BILLION) 95
TABLE 47 CANADA: IT SERVICES MARKET SIZE, BY ORGANIZATION SIZE,
2021–2026 (USD BILLION) 95
8 NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT TYPE 96
8.1 INTRODUCTION 97
FIGURE 41 CLOUD SEGMENT TO BE THE MAJOR DEPLOYMENT TYPE DURING THE FORECAST PERIOD 97
8.1.1 DEPLOYMENT TYPES: NORTH AMERICA IT SERVICES MARKET DRIVERS 97
8.1.2 DEPLOYMENT TYPES: COVID-19 IMPACT 97
TABLE 48 NORTH AMERICA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2015–2020 (USD BILLION) 98
TABLE 49 NORTH AMERICA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2021–2026 (USD BILLION) 98
TABLE 50 UNITED STATES: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2015–2020 (USD BILLION) 98
TABLE 51 UNITED STATES: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2021–2026 (USD BILLION) 98
TABLE 52 CANADA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2015–2020 (USD BILLION) 99
TABLE 53 CANADA: IT SERVICES MARKET SIZE, BY DEPLOYMENT TYPE,
2021–2026 (USD BILLION) 99
8.2 ON-PREMISES 99
8.3 CLOUD 99
 
9 NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION 100
9.1 INTRODUCTION 101
FIGURE 42 SALES AND MARKETING BUSINESS FUNCTION TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 101
9.1.1 BUSINESS FUNCTIONS: NORTH AMERICA IT SERVICES MARKET DRIVERS 101
9.1.2 BUSINESS FUNCTIONS: COVID-19 IMPACT 102
TABLE 54 NORTH AMERICA: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2015–2020 (USD BILLION) 102
TABLE 55 NORTH AMERICA: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION, 2021–2026 (USD BILLION) 102
TABLE 56 UNITED STATES: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION,
2015–2020 (USD BILLION) 103
TABLE 57 UNITED STATES: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION,
2021–2026 (USD BILLION) 103
TABLE 58 CANADA: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION,
2015–2020 (USD BILLION) 104
TABLE 59 CANADA: IT SERVICES MARKET SIZE, BY BUSINESS FUNCTION,
2021–2026 (USD BILLION) 104
9.2 HUMAN RESOURCE 104
9.3 FINANCE AND ACCOUNTING 105
9.4 SALES AND MARKETING 105
9.5 SUPPLY CHAIN MANAGEMENT 105
9.6 OPERATIONS AND SUPPORT 105
9.7 MANUFACTURING 105
10 NORTH AMERICA IT SERVICES MARKET, BY VERTICAL 106
10.1 INTRODUCTION 107
FIGURE 43 HEALTHCARE VERTICAL TO GROW AT THE HIGHEST CAGR DURING THE FORECAST PERIOD 107
10.1.1 VERTICALS: NORTH AMERICA IT SERVICES MARKET DRIVERS 107
10.1.2 VERTICALS: COVID-19 IMPACT 108
TABLE 60 NORTH AMERICA: IT SERVICES MARKET SIZE, BY VERTICAL,
2015–2020 (USD BILLION) 108
TABLE 61 NORTH AMERICA: IT SERVICES MARKET SIZE, BY VERTICAL,
2021–2026 (USD BILLION) 108
TABLE 62 UNITED STATES: IT SERVICES MARKET SIZE, BY VERTICAL,
2015–2020 (USD BILLION) 109
TABLE 63 UNITED STATES: IT SERVICES MARKET SIZE, BY VERTICAL,
2021–2026 (USD BILLION) 109
TABLE 64 CANADA: IT SERVICES MARKET SIZE, BY VERTICAL,
2015–2020 (USD BILLION) 110
TABLE 65 CANADA: IT SERVICES MARKET SIZE, BY VERTICAL,
2021–2026 (USD BILLION) 110
10.2 GOVERNMENT AND DEFENSE 110
10.3 BANKING, FINANCIAL SERVICES AND INSURANCE 111
10.4 HEALTHCARE 111
10.5 MEDIA AND ENTERTAINMENT 111
10.6 CONSUMER GOODS AND RETAIL 111
10.7 COMMUNICATION AND TECHNOLOGY 111
10.8 OTHER VERTICALS 111
11 COMPETITIVE LANDSCAPE 112
11.1 OVERVIEW 112
FIGURE 44 COMPANIES ADOPTED PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS AS THE KEY GROWTH STRATEGIES BETWEEN
2020 AND 2021 112
11.2 MARKET EVALUATION FRAMEWORK 113
FIGURE 45 MARKET EVALUATION FRAMEWORK, 2018–2020 113
11.3 MARKET RANKING 114
TABLE 66 MARKET RANKING, 2020 114
11.4 COMPETITIVE SCENARIO 114
FIGURE 46 BATTLE FOR MARKET SHARE: NEW PRODUCT LAUNCHES AND PARTNERSHIPS WERE THE KEY STRATEGIES IN THE PAST FIVE YEARS 114
11.4.1 NEW PRODUCT LAUNCHES/UPGRADATION 115
TABLE 67 NEW PRODUCT LAUNCHES, 2017–2021 115
11.4.2 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS 119
TABLE 68 PARTNERSHIPS, AGREEMENTS, AND COLLABORATIONS, 2019–2021 119
11.4.3 MERGERS AND ACQUISITIONS 122
TABLE 69 MERGERS AND ACQUISITIONS, 2019–2021 122
11.4.4 EXPANSIONS 124
TABLE 70 EXPANSIONS, 2019–2021 124
12 COMPANY PROFILES 125
12.1 INTRODUCTION 125
(Business Overview, Products & Services, Key Insights, Recent Developments, MnM View)*
12.2 IBM 125
TABLE 71 IBM: BUSINESS OVERVIEW 125
FIGURE 47 IBM: COMPANY SNAPSHOT 126
TABLE 72 IBM: SERVICES OFFERED 126
TABLE 73 IBM: PRODUCT LAUNCHES AND BUSINESS EXPANSIONS 127
TABLE 74 IBM: DEALS 128
12.3 HEWLETT PACKARD ENTERPRISE 131
TABLE 75 HPE: BUSINESS OVERVIEW 131
FIGURE 48 HPE: COMPANY SNAPSHOT 132
TABLE 76 HPE: SERVICES OFFERED 132
TABLE 77 HPE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 134
TABLE 78 HPE: DEALS 134
 
12.4 ACCENTURE 136
TABLE 79 ACCENTURE: BUSINESS OVERVIEW 136
FIGURE 49 ACCENTURE: COMPANY SNAPSHOT 137
TABLE 80 ACCENTURE: SERVICES OFFERED 137
TABLE 81 ACCENTURE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 138
TABLE 82 ACCENTURE: DEALS 139
12.5 CISCO 142
TABLE 83 CISCO: BUSINESS OVERVIEW 142
FIGURE 50 CISCO: COMPANY SNAPSHOT 143
TABLE 84 CISCO: NEW LAUNCHES 144
TABLE 85 CISCO: DEALS 144
12.6 WIPRO 146
TABLE 86 WIPRO: BUSINESS OVERVIEW 146
FIGURE 51 WIPRO: COMPANY SNAPSHOT 147
TABLE 87 WIPRO: SERVICES OFFERED 147
TABLE 88 WIPRO: SERVICE LAUNCHES & BUSINESS EXPANSIONS 148
TABLE 89 WIPRO: DEALS 149
12.7 HCL 151
TABLE 90 HCL: BUSINESS OVERVIEW 151
FIGURE 52 HCL: COMPANY SNAPSHOT 152
TABLE 91 HCL: SERVICES OFFERED 152
TABLE 92 HCL: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 153
TABLE 93 HCL: DEALS 154
12.8 COGNIZANT 155
TABLE 94 COGNIZANT: BUSINESS OVERVIEW 155
FIGURE 53 COGNIZANT: COMPANY SNAPSHOT 156
TABLE 95 COGNIZANT: SERVICES OFFERED 156
TABLE 96 COGNIZANT: SERVICE LAUNCHES AND BUSINESS EXPANSIONS 157
TABLE 97 COGNIZANT: DEALS 157
12.9 INFOSYS 158
TABLE 98 INFOSYS: BUSINESS OVERVIEW 158
FIGURE 54 INFOSYS: COMPANY SNAPSHOT 159
TABLE 99 INFOSYS: SERVICES OFFERED 159
TABLE 100 INFOSYS: PRODUCT LAUNCHES AND BUSINESS EXPANSIONS 160
TABLE 101 INFOSYS: DEALS 161
12.10 RACKSPACE 162
TABLE 102 RACKSPACE: BUSINESS OVERVIEW 162
FIGURE 55 RACKSPACE: COMPANY SNAPSHOT 162
TABLE 103 RACKSPACE: NEW LAUNCHES 163
TABLE 104 RACKSPACE: DEALS 164
 
12.11 TCS 165
TABLE 105 TCS: BUSINESS OVERVIEW 165
FIGURE 56 TCS: COMPANY SNAPSHOT 166
TABLE 106 TCS: NEW LAUNCHES 167
TABLE 107 TCS: DEALS 168
12.12 FUJITSU 169
12.13 CAPGEMINI 169
12.14 ERICSSON 170
12.15 HUAWEI TECHNOLOGIES CO. LTD. 170
12.16 NOKIA NETWORKS 171
12.17 GTT COMMUNICATIONS 171
12.18 SAP 172
12.19 DXC 173
12.20 NTT DATA 174
12.21 NEC 174
12.22 DELOITTE 175
12.23 VIRTUSTREAM 175
12.24 DIGITALOCEAN 176
12.25 BLUELOCK 176
12.26 NAVISITE 177
12.27 CENTURYLINK 177
12.28 INFOR 178
12.29 OPENTEXT 178
12.30 CITRIX 179
12.31 IFS 179
*Details on Business Overview, Products & Services, Key Insights, Recent Developments, MnM View might not be captured in case of unlisted companies.
13 ADJACENT/RELATED MARKETS 180
13.1 INTRODUCTION 180
13.1.1 RELATED MARKETS 180
13.1.2 LIMITATIONS 180
13.2 CLOUD COMPUTING 180
TABLE 108 NORTH AMERICA: CLOUD COMPUTING MARKET SIZE, BY SERVICE MODEL, 2020–2026 (USD BILLION) 181
TABLE 109 NORTH AMERICA: CLOUD COMPUTING MARKET SIZE, BY VERTICAL,
2020–2026 (USD BILLION) 181
13.3 CLOUD PROFESSIONAL SERVICES 182
TABLE 110 NORTH AMERICA: CLOUD PROFESSIONAL SERVICES MARKET SIZE,
BY SERVICE TYPE, 2020–2026 (USD MILLION) 182
TABLE 111 NORTH AMERICA: CLOUD PROFESSIONAL SERVICES MARKET SIZE,
BY VERTICAL, 2020–2026 (USD MILLION) 183
 
14 APPENDIX 184
14.1 DISCUSSION GUIDE 184
14.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 188
14.3 AVAILABLE CUSTOMIZATIONS 190
14.4 RELATED REPORTS 190
14.5 AUTHOR DETAILS 191