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医療機器苦情管理市場規模、シェア、トレンド分析レポート:サービスタイプ別(製品監視・規制遵守、苦情ログ・インテーク)、地域別、セグメント別予測、2022年~2030年


Medical Device Complaint Management Market Size, Share & Trends Analysis Report By Service Type (Product Surveillance & Regulatory Compliance, Complaint Log/Intake), By Region, And Segment Forecasts, 2022 - 2030

医療機器クレームマネジメント市場の成長とトレンド Grand View Research, Inc.の最新レポートによると、世界の医療機器クレーム管理市場規模は、2030年までに134億米ドルに達する見込みです。2022年から2030... もっと見る

 

 

出版社 出版年月 電子版価格 ページ数 言語
Grand View Research
グランドビューリサーチ
2022年2月7日 US$5,950
シングルユーザーライセンス
ライセンス・価格情報
注文方法はこちら
111 英語

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実際のレポートは英文のみでご納品いたします。


 

サマリー

医療機器クレームマネジメント市場の成長とトレンド

Grand View Research, Inc.の最新レポートによると、世界の医療機器クレーム管理市場規模は、2030年までに134億米ドルに達する見込みです。2022年から2030年までのCAGRは8.5%で拡大すると予想されています。クレーム管理プロセス全般を支援するソフトウェアの利用が増加していることが、市場の成長を促進すると予想されます。また、医療クレームの追跡に、紙ベースの作業よりもデジタルシステムの採用が増えていることも、市場の成長を後押ししています。

医療機器業界は規制が厳しく、製品の苦情処理が不十分であることが、FDAの査察結果の大きな割合を占めています。苦情は深刻な風評被害やブランドリスクを引き起こすため、公式に文書化し、検査し、追跡し、解決する必要があります。苦情は些細なものかもしれませんが、患者の安全性や製品の機能・品質に対する潜在的なリスクを含んでいる場合もあり、企業に損害を与える可能性があります。したがって、すべての苦情を自動化された統合苦情管理ソリューションに正しく記録し、正確な調査と対処を行うことが重要です。

ここ数年、医療クレーム管理ソリューションの需要が増加しているのは、プロセスが合理化されているためです。インシデントは記録され、そのデータは自動的に調査と解決のワークフローを動かします。企業は、苦情管理ソリューションが高度な分析とレポートツールを提供し、経営陣の監視を強化しているため、最小限のエラーで完全な医療文書を作成し、ターンアラウンドタイムを短縮しています。

さらに、ほとんどの企業が、顧客の医療クレームを管理するためのモバイルアプリ・ソリューションを提供しています。例えば、Intellect社やBeckman Coulter社は、Impiger technologies社と共同で、Google Play StoreやApp Storeでモバイルアプリのプラットフォームを顧客に提供しており、顧客は苦情の登録、チケットのエスカレーション、問い合わせを行うことができます。また、規制当局は、先進国、新興国を問わず、顧客の苦情処理、製品の安全性、デバイスの警戒に徐々に焦点を当てています。

医療機器クレームマネジメント市場レポートのハイライト

- この市場は、紙ベースのシステムよりも自動化されたクレームファイリングシステムの採用が増加していることから、成長が見込まれています。

- これは、規制当局や医療機器ユーザーが、医療機器の故障を回避するために製品監視を重視する傾向にあるためです。

- 2021年には、北米が市場を独占しました。これは、同地域における規制要件の存在と、過去数年間に見られた医療機器の苦情の発生率の高さに起因しています。

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目次

Table of Contents

Chapter 1 Methodology and Scope
1.1 Research Process
1.2 Information Procurement
1.2.1 Purchased database:
1.2.1.1 GVR’s internal database
1.2.2 Market Formulation & Validation
1.3 Research Methodology
1.4 Research Scope and Assumptions
1.5 Research Methodology
1.5.1 Region Market: Cagr Calculation
1.5.2 Region Based Segment Share Calculation
1.6 List to Data Service type
Chapter 2 Executive Summary
2.1 Market Outlook
2.2 Segment Outlook
2.3 Competitive Insights
2.4 Medical Device Complaint Management Market Snapshot
Chapter 3 Medical Device Complaint Management Market Variables, Trends & Scope
3.1 Penetration and Growth Prospect Mapping
3.2 Market Dynamics
3.2.1 Market Driver Analysis
3.2.2 Market Restraint Analysis
3.2.3 Industry Challenges
3.3 Global Fitness App Market Analysis Tools
3.3.1 Industry Analysis - Porter’s
3.3.1.1 Bargaining power of the suppliers
3.3.1.2 Bargaining power of the buyers
3.3.1.3 Threats of substitution
3.3.1.4 Threats from new entrants
3.3.1.5 Competitive rivalry
3.3.2 Pestel Analysis
3.3.2.1 Political landscape
3.3.2.2 Economic and Social landscape
3.3.2.3 Technology landscape
3.3.2.4 Legal landscape
3.3.2.5 Technology landscape
3.3.3 Major Deals & Strategic Alliances Analysis
3.3.3.1 Mergers & Acquisitions
3.3.3.2 Technology Collaborations
3.3.3.3 Joint Ventures
3.4 COVID - 19 Impact Analysis on Fitness App Market
3.5 Impact of COVID-19 on Medical Device Complaint Management Market
Chapter 4 Medical Device Complaint Management Market: Service Type Estimates & Trend Analysis
4.1 Segment Dashboard
4.2 Medical Device Complaint Management Market: Service type Movement Analysis, USD Million, 2021 & 2030
4.2.1 Complaints Log / Intake
4.2.1.1 Complaints log / intakemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.1.2 Receive Complaints
4.2.1.2.1 Receive complaints market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.1.3 Classify the Issue
4.2.1.3.1 Classify the issuemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.1.4 Record Issue
4.2.1.4.1 Record issuemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2 Product Surveillance & Regulatory Compliance
4.2.2.1 Product surveillance ®ulatory compliance market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2.2 Reportable/Non Reportable
4.2.2.2.1 Reportable/non reportablemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2.3 Medical Device Vigilance/Medical Device Reporting
4.2.2.3.1 Medical device vigilance/medical device reporting market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2.4 Field Action
4.2.2.4.1 Field action market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3 Returned/ Non-Returned Product Analysis
4.2.3.1 Returned/ non-returned productmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3.2 Complaint Investigation
4.2.3.2.1 Complaint investigationmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3.3 Root Cause Analysis, Testing
4.2.3.3.1 Root cause analysis, testingmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3.4 Corrective/Preventive Action
4.2.3.4.1 Corrective/preventive actionmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.4 Resolve & Closure
4.2.4.1 Resolve &closuremarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.4.2 Complaint Summary
4.2.4.2.1 Complaint summarymarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.4.3 Customer Letter Creation
4.2.4.3.1 Customer letter creationmarket estimates and forecasts, 2016 - 2030 (USD Million)
Chapter 5 Medical Device Complaint Management Market: Competitive Analysis
5.1 Recent Developments & Impact Analysis, By Key Market Participants
5.2 Company/Competition Categorization (Key innovators, market leaders, emerging players)
5.3 CompanyMarket Position Analysis
Chapter 6 Medical Device Complaint Management Market: Regional Estimates & Trend Analysis: By Service type
6.1 Regional Market Snapshot
6.2 Medical Device Complaint Management Market: Regional Movement Analysis, USD Million, 2021 & 2030, USD Million
6.3 North America
6.3.1 North Americamedical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.3.2 U.S.
6.3.2.1 U.S. medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.3.3 Canada
6.3.3.1 Canada medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4 Europe
6.4.1 Europe medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.2 Germany
6.4.2.1 Germany medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.3 U.K.
6.4.3.1 U.K.medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.4 Italy
6.4.4.1 Italy medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.5 Spain
6.4.5.1 Spain medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.6 France
6.4.6.1 France medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5 Asia Pacific
6.5.1 Asia Pacific medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.2 China
6.5.2.1 China medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.3 India
6.5.3.1 India medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.4 Japan
6.5.4.1 Japan medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.5 Australia
6.5.5.1 Australiamedical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.7 Latin America
6.7.1 Latin America medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.7.2 Brazil
6.7.2.1 Brazil medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.7.3 Mexico
6.7.3.1 Mexico medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.8 MEA
6.8.1 MEAm edical device complaint management market estimates and forecastss, 2016 - 2030 (USD Million)
6.8.2 South Africa
6.8.2.1 South Africa medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.8.3 Saudi Arabia
6.8.3.1 Saudi Arabia medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
Chapter 7 Competitive Landscape
7.1 Company Profiles
7.1.1 IQVIA
7.1.1.1 Company Overview
7.1.1.2 Financial Performance
7.1.1.3 Product Benchmarking
7.1.1.4 Strategic initiatives
7.1.2 PAREXEL
7.1.2.1 Company Overview
7.1.2.2 Financial Performance
7.1.2.3 Product Benchmarking
7.1.2.4 Strategic Initiatives
7.1.3 SAS
7.1.3.1 Company Overview
7.1.3.2 Financial Performance
7.1.3.3 Product Benchmarking
7.1.3.4 Strategic Initiatives
7.1.4 WIPRO
7.1.4.1 Company Overview
7.1.4.2 Financial Performance
7.1.4.3 Product Benchmarking
7.1.4.4 Strategic Initiatives
7.1.5 TATA CONSULTING SERVICES
7.1.5.1 Company Overview
7.1.5.2 Financial Performance
7.1.5.3 Product Benchmarking
7.1.5.4 Strategic Initiaves
7.1.6 SPARTA SYSTEMS
7.1.6.1 Company Overview
7.1.6.2 Financial Performance
7.1.6.3 Product Benchmarking
7.1.6.4 Strategic Initiaves
7.1.7 FREYR
7.1.7.1 Company Overview
7.1.7.2 Financial Performance
7.1.7.3 Product Benchmarking
7.1.7.4 Strategic Initiatives
7.1.8 BIOVIA
7.1.8.1 Company Overview
7.1.8.2 Financial Performance
7.1.8.3 Product Benchmarking
7.1.8.4 Strategic Initiatives
7.1.9 ASSURX
7.1.9.1 Company Overview
7.1.9.2 Financial Performance
7.1.9.3 Product Benchmarking
7.1.9.4 Strategic Initiatives
7.1.10 MASTERCONTROL
7.1.10.1 Company Overview
7.1.10.2 Financial Performance
7.1.10.3 Product Benchmarking
7.1.10.4 Strategic Initiatives

 

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Summary

Medical Device Complaint Management Market Growth & Trends

The global medical device complaint management market size is expected to reach USD 13.4 billion by 2030, according to a new report by Grand View Research, Inc. It is expected to expand at a CAGR of 8.5% from 2022 to 2030. Increasing utilization of software aiding in the overall complaint management process is expected to increase the market growth. The growing adoption of the digital system over paper-based work for tracking medical complaints is further boosting the market growth.

The medical device industry is highly regulated and inadequate product complaint handling accounts for a large percentage of FDA inspection findings. The complaints create severe reputational and brand risks and they need to be officially documented, inspected, tracked, and closed. Complaints may be minor, but they may also include a potential risk to the safety of the patient or product function or quality, which could cause damage to the company. Thus, it is important that all the complaints are correctly recorded in automated and integrated complaint management solutions to ensure that they are accurately investigated and addressed.

An increase in the demand for medical complaint management solutions has been registered over the past few years owing to the streamlined process. Incidents are recorded and the data automatically drives the investigation and resolution workflow. Companies are attaining complete medical documentation with minimal errors along with reduced turnaround time on the account of fact that complaint management solutions offer advanced analytics and reporting tools for augmented management oversight.

Moreover, the majority of companies are coming up with mobile app solutions to manage customer medical complaints. For instance, Intellect and Beckman Coulter in collaboration with Impiger technologies provide a mobile app platform on Google Play Store and the App Store to their customers, which enables them to register complaints, escalate tickets, and generate an inquiry. In addition, regulators are gradually focusing on handling customer complaints, the safety of the product, and device vigilance in both developed and emerging economies.

Medical Device Complaint Management Market Report Highlights

• The market is expected to grow owing to an increase in the adoption of automated complaint filing systems over a paper-based system

• By service type, the product surveillance and regulatory compliance segment emerged as the largest segment in 2021 owing to the fact that regulatory agencies and medical device users are increasingly focusing on product surveillance in order to avoid failure of the medical devices

• North America dominated the market in 2021 owing to the presence of regulatory requirements in the region, coupled with the high incidence of medical device complaints witnessed over the past few years



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Table of Contents

Table of Contents

Chapter 1 Methodology and Scope
1.1 Research Process
1.2 Information Procurement
1.2.1 Purchased database:
1.2.1.1 GVR’s internal database
1.2.2 Market Formulation & Validation
1.3 Research Methodology
1.4 Research Scope and Assumptions
1.5 Research Methodology
1.5.1 Region Market: Cagr Calculation
1.5.2 Region Based Segment Share Calculation
1.6 List to Data Service type
Chapter 2 Executive Summary
2.1 Market Outlook
2.2 Segment Outlook
2.3 Competitive Insights
2.4 Medical Device Complaint Management Market Snapshot
Chapter 3 Medical Device Complaint Management Market Variables, Trends & Scope
3.1 Penetration and Growth Prospect Mapping
3.2 Market Dynamics
3.2.1 Market Driver Analysis
3.2.2 Market Restraint Analysis
3.2.3 Industry Challenges
3.3 Global Fitness App Market Analysis Tools
3.3.1 Industry Analysis - Porter’s
3.3.1.1 Bargaining power of the suppliers
3.3.1.2 Bargaining power of the buyers
3.3.1.3 Threats of substitution
3.3.1.4 Threats from new entrants
3.3.1.5 Competitive rivalry
3.3.2 Pestel Analysis
3.3.2.1 Political landscape
3.3.2.2 Economic and Social landscape
3.3.2.3 Technology landscape
3.3.2.4 Legal landscape
3.3.2.5 Technology landscape
3.3.3 Major Deals & Strategic Alliances Analysis
3.3.3.1 Mergers & Acquisitions
3.3.3.2 Technology Collaborations
3.3.3.3 Joint Ventures
3.4 COVID - 19 Impact Analysis on Fitness App Market
3.5 Impact of COVID-19 on Medical Device Complaint Management Market
Chapter 4 Medical Device Complaint Management Market: Service Type Estimates & Trend Analysis
4.1 Segment Dashboard
4.2 Medical Device Complaint Management Market: Service type Movement Analysis, USD Million, 2021 & 2030
4.2.1 Complaints Log / Intake
4.2.1.1 Complaints log / intakemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.1.2 Receive Complaints
4.2.1.2.1 Receive complaints market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.1.3 Classify the Issue
4.2.1.3.1 Classify the issuemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.1.4 Record Issue
4.2.1.4.1 Record issuemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2 Product Surveillance & Regulatory Compliance
4.2.2.1 Product surveillance ®ulatory compliance market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2.2 Reportable/Non Reportable
4.2.2.2.1 Reportable/non reportablemarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2.3 Medical Device Vigilance/Medical Device Reporting
4.2.2.3.1 Medical device vigilance/medical device reporting market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.2.4 Field Action
4.2.2.4.1 Field action market estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3 Returned/ Non-Returned Product Analysis
4.2.3.1 Returned/ non-returned productmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3.2 Complaint Investigation
4.2.3.2.1 Complaint investigationmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3.3 Root Cause Analysis, Testing
4.2.3.3.1 Root cause analysis, testingmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.3.4 Corrective/Preventive Action
4.2.3.4.1 Corrective/preventive actionmarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.4 Resolve & Closure
4.2.4.1 Resolve &closuremarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.4.2 Complaint Summary
4.2.4.2.1 Complaint summarymarket estimates and forecasts, 2016 - 2030 (USD Million)
4.2.4.3 Customer Letter Creation
4.2.4.3.1 Customer letter creationmarket estimates and forecasts, 2016 - 2030 (USD Million)
Chapter 5 Medical Device Complaint Management Market: Competitive Analysis
5.1 Recent Developments & Impact Analysis, By Key Market Participants
5.2 Company/Competition Categorization (Key innovators, market leaders, emerging players)
5.3 CompanyMarket Position Analysis
Chapter 6 Medical Device Complaint Management Market: Regional Estimates & Trend Analysis: By Service type
6.1 Regional Market Snapshot
6.2 Medical Device Complaint Management Market: Regional Movement Analysis, USD Million, 2021 & 2030, USD Million
6.3 North America
6.3.1 North Americamedical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.3.2 U.S.
6.3.2.1 U.S. medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.3.3 Canada
6.3.3.1 Canada medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4 Europe
6.4.1 Europe medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.2 Germany
6.4.2.1 Germany medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.3 U.K.
6.4.3.1 U.K.medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.4 Italy
6.4.4.1 Italy medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.5 Spain
6.4.5.1 Spain medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.4.6 France
6.4.6.1 France medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5 Asia Pacific
6.5.1 Asia Pacific medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.2 China
6.5.2.1 China medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.3 India
6.5.3.1 India medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.4 Japan
6.5.4.1 Japan medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.5.5 Australia
6.5.5.1 Australiamedical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.7 Latin America
6.7.1 Latin America medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.7.2 Brazil
6.7.2.1 Brazil medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.7.3 Mexico
6.7.3.1 Mexico medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.8 MEA
6.8.1 MEAm edical device complaint management market estimates and forecastss, 2016 - 2030 (USD Million)
6.8.2 South Africa
6.8.2.1 South Africa medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
6.8.3 Saudi Arabia
6.8.3.1 Saudi Arabia medical device complaint management market estimates and forecasts, 2016 - 2030 (USD Million)
Chapter 7 Competitive Landscape
7.1 Company Profiles
7.1.1 IQVIA
7.1.1.1 Company Overview
7.1.1.2 Financial Performance
7.1.1.3 Product Benchmarking
7.1.1.4 Strategic initiatives
7.1.2 PAREXEL
7.1.2.1 Company Overview
7.1.2.2 Financial Performance
7.1.2.3 Product Benchmarking
7.1.2.4 Strategic Initiatives
7.1.3 SAS
7.1.3.1 Company Overview
7.1.3.2 Financial Performance
7.1.3.3 Product Benchmarking
7.1.3.4 Strategic Initiatives
7.1.4 WIPRO
7.1.4.1 Company Overview
7.1.4.2 Financial Performance
7.1.4.3 Product Benchmarking
7.1.4.4 Strategic Initiatives
7.1.5 TATA CONSULTING SERVICES
7.1.5.1 Company Overview
7.1.5.2 Financial Performance
7.1.5.3 Product Benchmarking
7.1.5.4 Strategic Initiaves
7.1.6 SPARTA SYSTEMS
7.1.6.1 Company Overview
7.1.6.2 Financial Performance
7.1.6.3 Product Benchmarking
7.1.6.4 Strategic Initiaves
7.1.7 FREYR
7.1.7.1 Company Overview
7.1.7.2 Financial Performance
7.1.7.3 Product Benchmarking
7.1.7.4 Strategic Initiatives
7.1.8 BIOVIA
7.1.8.1 Company Overview
7.1.8.2 Financial Performance
7.1.8.3 Product Benchmarking
7.1.8.4 Strategic Initiatives
7.1.9 ASSURX
7.1.9.1 Company Overview
7.1.9.2 Financial Performance
7.1.9.3 Product Benchmarking
7.1.9.4 Strategic Initiatives
7.1.10 MASTERCONTROL
7.1.10.1 Company Overview
7.1.10.2 Financial Performance
7.1.10.3 Product Benchmarking
7.1.10.4 Strategic Initiatives

 

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