Summary

The rise of chatbots is one of the most exciting phenomena in the world of technology. These AI-powered conversational agents have found use in a variety of industries, revolutionizing how organizations connect with customers and streamline their processes. Canada has become an ideal ground for the chatbot business to develop, thanks to its tech-savvy populace and robust innovation ecosystem. In recent years, the Canadian chatbot business has expanded rapidly. Advances in artificial intelligence and natural language processing, growing consumer acceptance of chatbot interactions, and the need for enterprises to improve customer experiences while decreasing operating costs are driving this expansion. Customer service is one of the most common applications of chatbots in Canada. Chatbots have been implemented into websites and messaging platforms by businesses ranging from e-commerce to finance to give real-time help, answer frequently asked queries, and rapidly resolve consumer issues. Chatbot technology is also being investigated by Canadian government entities in order to improve citizen services. Chatbots are used to answer frequently asked questions, give information about government programs, and lead citizens through various processes, decreasing the pressure on human personnel and boosting accessibility. Canada is a multilingual country, with English and French as official languages. This linguistic diversity presents both challenges and opportunities for chatbot developers. Chatbots in Canada frequently need to be multilingual, understanding and responding in both English and French in order to efficiently service a diverse spectrum of customers. The Canadian e-commerce business is expanding rapidly, and chatbots are increasingly being employed to improve the online buying experience. Chatbots assist clients by locating products, answering queries, and making personalized recommendations.

According to the research report "Canada Chatbot Market Overview, 2028," published by Bonafide Research, the Canada Chatbot market is anticipated to add more than USD 375 Million from 2023 to 2028. Chatbots are increasingly being used by businesses in Canada to improve customer service. Chatbots were embedded into websites and apps to provide rapid responses to client inquiries, handle difficulties, and provide help 24 hours a day, seven days a week. Personalization was acknowledged as important by Canadian firms. Based on customer choices and previous interactions, chatbots were utilized to provide personalized product recommendations, content, and services. Chatbots have seen significant acceptance in the Canadian healthcare sector, particularly for telemedicine and virtual healthcare services. Chatbots were used to organize appointments, give healthcare information, and even pre-screen for symptoms. As voice recognition technology advances, there is a trend toward combining chatbots with voice assistants such as Amazon's Alexa and Google Assistant. Users could use voice commands to communicate with businesses and get information. It became a priority to ensure that chatbots were accessible to all users, including those with disabilities. This included making chatbots compatible with screen readers and ensuring compliance with accessibility requirements. Chatbots were used in education to support virtual learning settings. They gave students course information, study recommendations, and help with online assignments. Chatbots also helped teachers and administrators manage virtual classes. AI advancements enabled chatbots to provide more complex personalization. They might leverage user behavior, previous interactions, and preferences to provide highly personalized recommendations and responses.

Based on offering market is majorly divided into solutions, services, training and consulting, system integration and implementation and support and maintenance. Canadian businesses are increasingly recognizing the value of chatbots in providing efficient and responsive customer support services. Services offering chatbots excel in addressing customer inquiries, resolving issues, and providing assistance across various industries, including retail, finance, and telecommunications. Chatbots that offer services are available 24/7, ensuring that users can access support and information at any time, regardless of business hours or time zones. This round-the-clock availability aligns with the demand for instant assistance. Businesses in Canada appreciate the cost-efficiency of chatbots that provide services. These chatbots can handle a large volume of inquiries simultaneously, reducing the need for extensive customer support staff, resulting in cost savings. Canadian businesses operate across multiple communication channels, including websites, mobile apps, social media, and messaging platforms. Services offering chatbots are designed to seamlessly integrate with these channels, ensuring a consistent user experience.

Based on type market is bifurcated into menu based linguistic-based, keyword recognition based, contextual, hybrid and voicebots. Canadian users appreciate clear and transparent communication. Menu-based chatbots provide precisely that, offering users the ability to see available options, select their preferences, and receive concise and accurate responses. This reduces misunderstandings and enhances trust in interactions. Canada is a bilingual country with English and French as official languages, and it boasts a multicultural population with various linguistic backgrounds. Menu-based chatbots can offer language options right from the start, accommodating users who prefer to communicate in their preferred language. Menu-based interactions give users a sense of control. Users initiate conversations based on their specific needs and queries, providing information or engaging with the chatbot only as they see fit, enhancing privacy and data control. In terms of bot communication market is divided into text, audio/voice and video. Text-based chatbots are highly versatile and accessible to a wide range of users, including those with different language preferences, abilities, and technical proficiency. They offer a familiar and straightforward mode of communication those appeals to a broad audience. Text chatbots enable comprehensive and detailed conversations. Users can type out their inquiries, concerns, or requests, and chatbots can provide thorough responses, making them suitable for addressing complex inquiries or providing detailed information. Canada's vast geography includes remote and rural areas where access to services may be limited. Text chatbots bridge geographical gaps by providing remote access to information, support, and services, ensuring equal access to resources.

Considered in this report:
• Geography: Canada
• Historic year: 2017
• Base year: 2022
• Estimated year: 2023
• Forecast year: 2028

Aspects covered in this report:
• Canada Chatbot market with its value and forecast along with its segments
• Various drivers and challenges
• On-going trends and developments
• Top profiled companies
• Strategic recommendation

By Offering:
• Solutions
• Services
• Training and Consulting
• System Integration and Implementation
• Support and Maintenance

By Type:
• Menu based
• Linguistic- based
• Keyword Recognition based
• Contextual
• Hybrid
• Voicebots

By Bot Communication:
• Text
• Audio/Voice
• Video

The approach of the report:
This report consists of a combined approach of primary as well as secondary research. Initially, secondary research was used to get an understanding of the market and list out the companies that are present in the market. The secondary research consists of third-party sources such as press releases, and annual reports of companies, analyzing the government-generated reports and databases. After gathering the data from secondary sources primary research was conducted by making telephonic interviews with the leading players about how the market is functioning and then conducting trade calls with dealers and distributors of the market. Post this we have started doing primary calls to consumers by equally segmenting consumers into regional aspects, tier aspects, age groups, and gender. Once we have primary data with us we started verifying the details obtained from secondary sources.

Intended audience:
This report can be useful to industry consultants, manufacturers, suppliers, associations & organizations related to the Chatbot industry, government bodies, and other stakeholders to align their market-centric strategies. In addition to marketing & presentations, it will also increase competitive knowledge about the industry.

ページTOPに戻る

Table of Contents