世界のカスタマーエクスペリエンス（CX）アウトソーシング市場（2023年版）：サービスチャネル別、エンドユーザー別、地域別、国別分析：促進要因、動向、2029年までの予測

Global Customer Experience (CX) Outsourced Market (2023 Edition) Analysis By Service Channel, End-User, By Region, By Country: Drivers, Trends and Forecast to 2029

エグゼクティブ・サマリー Azoth Analytics社はこのたび、「世界の顧客経験（CX）アウトソーシング市場（2023年版）」と題する調査研究を発表しました。この調査研究は、世界の顧客経験（CX）アウトソーシング... もっと見る

出版社	出版年月	電子版価格	ページ数	言語
Azoth Analytics アーゾスアナリティクス	2023年8月1日	US$2,450 シングルユーザライセンスライセンス・価格情報注文方法はこちら	230	英語

サマリー

エグゼクティブ・サマリー

Azoth Analytics社はこのたび、「世界の顧客経験（CX）アウトソーシング市場（2023年版）」と題する調査研究を発表しました。この調査研究は、世界の顧客経験（CX）アウトソーシング市場産業について、サービスチャネル別（音声/コールセンターアウトソーシング、この調査レポートは、サービスチャネル別（音声/コールセンターアウトソーシング、ソーシャルメディア/チャット/ウェブアウトソーシング、Eメールアウトソーシング、その他-対面、SMS/モバイル）、エンドユーザー別（BFSI、小売＆Eコマース、旅行/ホスピタリティ＆カーゴ、ヘルスケア、その他-自動車、エネルギー＆ユーティリティ、メディア、政府、テクノロジー、保険、通信、ビデオゲーム）の観点から、世界のカスタマーエクスペリエンス（CX）アウトソーシング市場業界を詳細に分析しています。世界のカスタマーエクスペリエンス（CX）アウトソーシング市場は、過去期間の2019-2022年、推定期間の2023年、予測期間の2024-2029年について分析しています。南北アメリカ（米国、カナダ、ブラジル、その他の地域）、ヨーロッパ（英国、ドイツ、フランス、スペイン、その他の地域）、アジア太平洋（中国、日本、インド）、中東、アフリカ別に市場を分析しています。

予測期間である2024年から2029年にかけて、世界のカスタマーエクスペリエンス（CX）アウトソーシング市場は年平均成長率〜10％で拡大すると予測されている。また、市場の主要企業は、変化する要件に沿ったソリューションを打ち出しており、これが予測期間中のCXアウトソーシング産業の成長をさらに加速させている。世界のカスタマー・エクスペリエンス（CX）アウトソーシング市場は、2022年の908億7,000万米ドルから、2029年末までに1,736億8,000万米ドルを創出すると予測される。今日の消費者中心の市場では、CXサービスのアウトソーシングに対する需要が着実に増加している。カスタマー・エクスペリエンス（CX）は、企業計画の中でますます優先されるようになっており、現在でも企業の独立した責任として認識されている。

今日の消費者中心の市場では、CXサービスのアウトソーシングに対する需要が着実に高まっている。カスタマー・エクスペリエンス（CX）は、明確なビジネス機能として認識され続け、多くのビジネス戦略の中心的役割を担っている。企業はCOVID-19の大流行の中で、包括的なCXと回復力のあるコンタクトセンター運営がこれまで以上に重要であることを学んだ。

技術革新がカスタマー・エクスペリエンス（CX）アウトソーシング業界を牽引

近年、カスタマー・エクスペリエンス（CX）アウトソーシング市場は、急速な技術進歩に後押しされ、大きな変貌を遂げている。人工知能（AI）や自動化の活用からクラウドベースのソリューションの採用まで、CXアウトソーシング・プロバイダーはテクノロジーの力を活用してカスタマー・サポート・サービスに革命を起こそうとしている。CXアウトソーシング市場で最も重要な技術開発の1つは、AIを搭載したチャットボットとバーチャルアシスタントの統合です。これらのインテリジェントなツールにより、企業は24時間365日、顧客からの問い合わせに即座に対応できるようになり、対応時間と顧客満足度が大幅に向上します。定型的な問い合わせに対応することで、チャットボットは人間のエージェントを解放し、より複雑で価値の高いインタラクションに集中させ、効率化とコスト削減につなげる。

技術開発は、カスタマー・エクスペリエンス（CX）アウトソーシング市場の進化の原動力となっている。AI、自動化、ビッグデータ分析、クラウドベースのソリューションは、企業がカスタマーサポート・サービスにアプローチする方法を一変させた。CXアウトソーシング・プロバイダーがこれらのイノベーションを受け入れ、活用し続けることで、さらに優れた、パーソナライズされた顧客体験を提供する態勢が整い、現代のビジネス戦略における重要な要素としての業界の地位がさらに強固なものとなっている。

レポートの範囲

- 本レポートでは、世界のカスタマーエクスペリエンス（CX）アウトソーシング市場を金額（10億米ドル）別に分析しています。

- 本レポートでは、世界のカスタマーエクスペリエンス（CX）アウトソーシング市場の過去期間（2019-2022年）、推定期間（2023年）、予測期間（2024-2029年）の分析を掲載しています。

- 当レポートでは、世界のカスタマーエクスペリエンス（CX）アウトソーシング市場をサービスチャネル別（音声/コールセンターアウトソーシング、ソーシャルメディア/チャット/ウェブアウトソーシング、電子メールアウトソーシング、その他（対面、SMS/モバイル））に分析しています。

- カスタマーエクスペリエンス（CX）アウトソーシングの世界市場をエンドユーザー別（BFSI

- 小売＆Eコマース、旅行／ホスピタリティ＆カーゴ、ヘルスケア、その他（自動車、エネルギー＆ユーティリティ、メディア、政府、テクノロジー、保険、通信、ビデオゲームなど）。

- 本レポートの主要な洞察は、SWOTおよびポーターのファイブフォース分析の枠組みを通じて提示されている。また、市場の魅力を地域別、サービスチャネル別、エンドユーザー別に紹介しています。

- また、業界の主な機会、動向、促進要因、課題についても分析しています。

- 競合の動向、戦略、M&A、新製品開発についても追跡しています。本レポートで分析している企業は、Atento、Teleperformance SE、TTEC Holdings, Inc.、Startek, Inc.、Concentrix Corporation、Webhelp、Majorel、Transcom WorldWide AB、Serco、Syskes Enterprisesなどです。

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1. Market Background

1.1 Scope and Product Outlook

1.2 Executive Summary

1.3 Research Methodology

2. Strategic Recommendations

2.1 Handling the workforce in a B2B CX environment

2.2 Opting for an appropriate outsourcing model for B2B

3. Global Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

3.1 Impact Analysis of Macro Economic Factors on Customer Experience (CX) Outsourced Market

3.2 Global Customer Experience (CX) Outsourced Market: Solution Mix

3.3 Global Customer Experience (CX) Outsourced Market: Dashboard

3.4 Global Customer Experience (CX) Outsourced Market: Market Value Assessment, 2019-2029 (USD Billion)

3.5 Impact of COVID-19 on Customer Experience (CX) Outsourced Market

3.6 Global Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

3.6.1 Global Customer Experience (CX) Outsourced Market, By Service Channel Overview

3.6.2 Global Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

3.6.3 Global Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

3.6.4 Global Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

3.6.4 Global Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

3.7 Global Customer Experience (CX) Outsourced Market Segmentation: By End-user

3.7.1 Global Customer Experience (CX) Outsourced Market, By End-user Overview

3.7.2 Global Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

3.7.3 Global Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

3.7.4 Global Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

3.7.5 Global Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

3.7.6 Global Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)

4. Global Customer Experience (CX) Outsourced Market, Regional Analysis

4.1 Regional Coverage of the Study

4.2 Regional Snapshot

5. Americas Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

5.1 Americas Customer Experience (CX) Outsourced Market: Snapshot

5.2 Americas Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.3 Americas Customer Experience (CX) Outsourced Market: Key Factors

5.4 Leading CX Brands Country-wise

5.5 CX Management in the Americas: Service Provider Landscape Assessment (2022)

5.6 Americas Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

5.6.1 Americas Customer Experience (CX) Outsourced Market, By Service Channel Overview

5.6.2 Americas Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

5.6.3 Americas Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

5.6.4 Americas Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

5.6.5 Americas Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

5.7 Americas Customer Experience (CX) Outsourced Market Segmentation: By End-user

5.7.1 Americas Customer Experience (CX) Outsourced Market, By End-user Overview

5.7.2 Americas Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

5.7.3 Americas Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

5.7.4 Americas Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

5.7.5 Americas Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

5.7.6 Americas Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)

5.8 Americas Customer Experience (CX) Outsourced Market Segmentation: By Country

5.8.1 Americas Customer Experience (CX) Outsourced Market, By Country Overview

5.8.2 United States Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.8.2.1 United States Customer Experience (CX) Outsourced Market, By Service Channel

5.8.2.2 United States Customer Experience (CX) Outsourced Market, By End-user

5.8.3 Canada Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.8.3.1 Canada Customer Experience (CX) Outsourced Market, By Service Channel

5.8.3.2 Canada Customer Experience (CX) Outsourced Market, By End-user

5.8.4 Brazil Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.8.4.1 Brazil Customer Experience (CX) Outsourced Market, By Service Channel

5.8.4.2 Brazil Customer Experience (CX) Outsourced Market, By End-user

5.8.5 Rest of Americas Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

5.8.5.1 Rest of Americas Customer Experience (CX) Outsourced Market, By Service Channel

5.8.5.2 Rest of Americas Customer Experience (CX) Outsourced Market, By End-user

6. Europe Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

6.1 Europe Customer Experience (CX) Outsourced Market: Snapshot

6.2 Europe Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.3 Europe Customer Experience (CX) Outsourced Market: Key Factors

6.4 Leading CX Brands Country-wise & Sectors Served by Enterprises

6.5 CX Management in the EMEA: Service Provider Landscape Assessment (2022)

6.6 Europe Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

6.6.1 Europe Customer Experience (CX) Outsourced Market, By Service Channel Overview

6.6.2 Europe Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

6.6.3 Europe Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

6.6.4 Europe Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

6.6.5 Europe Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

6.7 Europe Customer Experience (CX) Outsourced Market Segmentation: By End-user

6.7.1 Europe Customer Experience (CX) Outsourced Market, By End-user Overview

6.7.2 Europe Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

6.7.3 Europe Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

6.7.4 Europe Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

6.7.5 Europe Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

6.7.6 Europe Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)

6.8 Europe Customer Experience (CX) Outsourced Market Segmentation: By Country

6.8.1 Europe Customer Experience (CX) Outsourced Market, By Country Overview

6.8.2 United Kingdom Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.2.1 United Kingdom Customer Experience (CX) Outsourced Market, By Service Channel

6.8.2.2 United Kingdom Customer Experience (CX) Outsourced Market, By End-user

6.8.3 Germany Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.3.1 Germany Customer Experience (CX) Outsourced Market, By Service Channel

6.8.3.2 Germany Customer Experience (CX) Outsourced Market, By End-user

6.8.4 France Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.4.1 France Customer Experience (CX) Outsourced Market, By Service Channel

6.8.4.2 France Customer Experience (CX) Outsourced Market, By End-user

6.8.5 Spain Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.5.1 Spain Customer Experience (CX) Outsourced Market, By Service Channel

6.8.5.2 Spain Customer Experience (CX) Outsourced Market, By End-user

6.8.6 Rest of Europe Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

6.8.6.1 Rest of Europe Customer Experience (CX) Outsourced Market, By Service Channel

6.8.6.2 Rest of Europe Customer Experience (CX) Outsourced Market, By End-user

7. Asia Pacific Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

7.1 Asia Pacific Customer Experience (CX) Outsourced Market: Snapshot

7.2 Asia Pacific Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.3 Asia Pacific Customer Experience (CX) Outsourced Market: Key Factors

7.4 Leading CX Brands Country-wise

7.5 CX Management in the Asia Pacific: Service Provider Landscape Assessment (2022)

7.6 Asia Pacific Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

7.6.1 Asia Pacific Customer Experience (CX) Outsourced Market, By Service Channel Overview

7.6.2 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

7.6.3 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

7.6.4 Asia Pacific Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

7.6.5 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

7.7 Asia Pacific Customer Experience (CX) Outsourced Market Segmentation: By End-user

7.7.1 Asia Pacific Customer Experience (CX) Outsourced Market, By End-user Overview

7.7.2 Asia Pacific Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

7.7.3 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

7.7.4 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

7.7.5 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

7.7.6 Asia Pacific Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)

7.8 Asia Pacific Customer Experience (CX) Outsourced Market Segmentation: By Country

7.8.1 Asia Pacific Customer Experience (CX) Outsourced Market, By Country Overview

7.8.2 China Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.8.2.1 China Customer Experience (CX) Outsourced Market, By Service Channel

7.8.2.2 China Customer Experience (CX) Outsourced Market, By End-user

7.8.3 Japan Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.8.3.1 Japan Customer Experience (CX) Outsourced Market, By Service Channel

7.8.3.2 Japan Customer Experience (CX) Outsourced Market, By End-user

7.8.4 India Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.8.4.1 India Customer Experience (CX) Outsourced Market, By Service Channel

7.8.4.2 India Customer Experience (CX) Outsourced Market, By End-user

7.8.5 Rest of Asia Pacific Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

7.8.5.1 Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By Service Channel

7.8.5.2 Rest of Asia Pacific Customer Experience (CX) Outsourced Market, By End-user

8. Middle East & Africa Customer Experience (CX) Outsourced Market: Historic and Forecast (2019-2029)

8.1 Middle East & Africa Customer Experience (CX) Outsourced Market: Snapshot

8.2 Middle East & Africa Customer Experience (CX) Outsourced Market: Market Size and CAGR, 2019-2029 (USD Billion & CAGR)

8.3 Middle East & Africa Customer Experience (CX) Outsourced Market: Key Factors

8.4 Middle East & Africa Customer Experience (CX) Outsourced Market Segmentation: By Service Channel

8.4.1 Middle East & Africa Customer Experience (CX) Outsourced Market, By Service Channel Overview

8.4.2 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Voice/Call Center Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

8.4.3 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Social Media/Chat/Web Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

8.4.4 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By E-mail Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

8.4.5 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Other Outsourced, By Value, 2019H-2029F (USD Billion & CAGR)

8.5 Middle East & Africa Customer Experience (CX) Outsourced Market Segmentation: By End-user

8.5.1 Middle East & Africa Customer Experience (CX) Outsourced Market, By End-user Overview

8.5.2 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By BFSI, By Value, 2019H-2029F (USD Billion & CAGR)

8.5.3 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Retail & E-commerce, By Value, 2019H-2029F (USD Billion & CAGR)

8.5.4 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Travel/Hospitality & Cargo, By Value, 2019H-2029F (USD Billion & CAGR)

8.5.5 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Healthcare, By Value, 2019H-2029F (USD Billion & CAGR)

8.5.6 Middle East & Africa Customer Experience (CX) Outsourced Market Size, By Other End-user, By Value, 2019H-2029F (USD Billion & CAGR)

9. Market Dynamics

9.1 Impact Assessment of Market Dynamics on Global Customer Experience (CX) Outsourced Market

9.2 Drivers

9.3 Restraints

9.4 Trends

10. Industry Ecosystem Analysis

10.1 Macro-Economic Factor Assessment

10.2 Value Chain Analysis

10.3 Porter’s Five Forces Model

11. Competitive Positioning

11.1 Companies’ Product Positioning

11.2 Market Position Matrix

11.3 Client Concentration by Major Key Players : Customer Experience (CX) Outsourced Market

11.4 Global Customer Experience (CX) Outsourced Market: Top 10 market players & Teleperformance’s AI implementation experience

11.5 Market Share Analysis of Customer Experience (CX) Outsourced Screening Market

11.6 Company Profiles

11.6.1 Atento

11.6.2 Teleperformance SE

11.6.3 TTEC Holdings, Inc.

11.6.4 Startek, Inc.

11.6.5 Concentrix Corporation

11.6.6 Webhelp

11.6.7 Majorel

11.6.8 Transcom WorldWide AB

11.6.9 Serco

11.6.10 Syskes Enterprises

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Table of Contents

Summary

Executive Summary

Azoth Analytics has released a research study titled “Global Customer Experience (CX) Outsourced Market (2023 Edition)” which provides a complete analysis of the Global Customer experience (CX) outsourcing Market industry in terms of market segmentation by service channel (Voice/Call Center Outsourced, social media/Chat/Web Outsourced, E-mail Outsourced, Others-Face-to-face, SMS/Mobile) and by End-user (BFSI, Retail & E-commerce, Travel/Hospitality & Cargo, Healthcare, Others - Automotive, Energy & Utilities, Media, Government, Technology, Insurance, Telecom, Video games). The Global Customer Experience (CX) outsourced Market has been analyzed for the historical period of 2019-2022, the estimated year 2023 and the forecast period of 2024-2029. The report analyses the market by Americas (United States, Canada, Brazil, Rest of Americas), Europe (UK, Germany, France, Spain, Rest of Europe), Asia-Pacific (China, Japan, India), Middle East and Africa.

During the forecast period, 2024-2029, the Global Customer Experience (CX) Outsourced Market is expected to expand at a CAGR of ~10%. Major companies in the market have also been coming up with solutions in line with the changing requirements, which has further accelerated the growth of the CX outsourcing industry during the forecast period. The Global Customer Experience (CX) outsourcing Market is expected to generate USD 173.68 Billion by the end of 2029, up from USD 90.87 Billion in 2022. In today's consumer-centric marketplace, there is a steady increase in demand for outsourced CX services. The customer experience (CX) is increasingly prioritized in corporate plans and is still recognized as an independent company responsibility.

Demand for Outsourced CX Services is Growing Steadily in today's consumer-centric marketplace. Customer experience (CX) continues to be recognized as a distinct business function and takes centre stage in many business strategies. Companies have learned during the COVID-19 pandemic that it is more important than ever to have a comprehensive CX and a resilient contact center operation.

Technological Innovations Propel the Customer Experience (CX) Outsourcing Industry

In recent years, the Customer Experience (CX) Outsourcing Market has experienced a profound transformation, driven by rapid technological advancements. From leveraging artificial intelligence (AI) and automation to adopting cloud-based solutions, CX outsourcing providers are capitalizing on the power of technology to revolutionize customer support services. One of the most significant technological developments in the CX outsourcing market is the integration of AI-powered chatbots and virtual assistants. These intelligent tools enable companies to provide instant responses to customer queries, 24/7, significantly improving response times and customer satisfaction. By handling routine inquiries, chatbots free up human agents to focus on more complex and high-value interactions, leading to greater efficiency and cost savings.

Technological developments have become the driving force behind the evolution of the Customer Experience (CX) Outsourcing Market. AI, automation, big data analytics, and cloud-based solutions have transformed the way businesses approach customer support services. As CX outsourcing providers continue to embrace and leverage these innovations, they are poised to deliver even more exceptional and personalized customer experiences, further solidifying the industry's position as a crucial component of modern business strategies.

Scope of the Report

• The report analyses the Global Customer experience (CX) outsourcing Market by Value (USD Billion).

• The report presents the analysis of the Global Customer experience (CX) outsourcing Market for the historical period of 2019-2022, the estimated year 2023 and the forecast period of 2024-2029.

• The report analyses the Global Customer experience (CX) outsourcing Market by service channel (Voice/Call Center Outsourced, social media/Chat/Web Outsourced, E-mail Outsourced, Other (Face-to-face, SMS/Mobile).

• The report analyses the Global Customer experience (CX) outsourcing Market by End-user (BFSI

• Retail & E-commerce, Travel/Hospitality & Cargo, Healthcare, Other (Automotive, Energy & Utilities, Media, Government, Technology, Insurance, Telecom, Video games, etc.).

• The key insights of the report have been presented through the frameworks of SWOT and Porter’s Five Forces Analysis. Also, the attractiveness of the market has been presented by region, by service channel, and by end-user.

• Also, the major opportunities, trends, drivers and challenges of the industry have been analyzed in the report.

• The report tracks competitive developments, strategies, mergers and acquisitions and new product development. The companies analysed in the report include Atento, Teleperformance SE, TTEC Holdings, Inc., Startek, Inc., Concentrix Corporation, Webhelp, Majorel, Transcom WorldWide AB, Serco, Syskes Enterprises.

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世界のカスタマーエクスペリエンス（CX）アウトソーシング市場（2023年版）：サービスチャネル別、エンドユーザー別、地域別、国別分析：促進要因、動向、2029年までの予測

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ご注文は、お電話またはWEBから承ります。お見積もりの作成もお気軽にご相談ください。

本レポートと同分野（サービス業）の最新刊レポート

Azoth Analytics社のサービス分野での最新刊レポート

本レポートと同じKEY WORD（channel）の最新刊レポート

よくあるご質問

Azoth Analytics社はどのような調査会社ですか?

調査レポートの納品までの日数はどの程度ですか?

注文の手続きはどのようになっていますか?

お支払方法の方法はどのようになっていますか?

データリソース社はどのような会社ですか?