Summary

MARKET OUTLOOK
As per Triton Market Research’s report, the patient experience management market in North America is predicted to display a CAGR of 17.82% in the years 2021-2028. The United States and Canada shape the market in the given region.
Over the years, several product launches and partnerships have intensified competition levels among manufacturers in the studied market. The need for development in the healthcare sector has increased significantly across the region to ensure patient satisfaction, especially in the United States. This is mainly owing to the steps undertaken by healthcare regulators, such as turning patient satisfaction surveys into quality improvement tools. Other than this, the presence of key market players has transformed the healthcare system across the US and Canada. Along with this, digital healthcare services have significantly enhanced the patient experience, simultaneously boosting the patient experience management market’s growth in the region.
Likewise, there is a strong presence of renowned patient experience management companies, including Change Healthcare, PWC, and Harris Healthcare Group, in Canada. Moreover, digital health services are gaining momentum in the country, which improves the overall patient experience to a large extent. Furthermore, the Canadian Institute for Health Information offers patient experience surveys, which play a key role in assisting healthcare professionals in identifying setbacks in the system to enhance the patient experience. Thus, these factors are expected to generate several growth opportunities for the patient experience management market across Canada in the near future.
COMPETITIVE OUTLOOK
The prominent enterprises in the patient experience management market are All Covered, Levo Health, Change Healthcare, Carecloud, Medstatix Inc, Epic, and Qualtrics.

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Table of Contents

TABLE OF CONTENTS
1. NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET - SUMMARY
2. INDUSTRY OUTLOOK
2.1. IMPACT OF COVID-19 ON PATIENT EXPERIENCE MANAGEMENT MARKET
2.2. KEY INSIGHTS
2.2.1. ELECTRONIC HEALTH RECORDS (EHRs) AND ELECTRONIC MEDICAL RECORDS (EMRs) IMPROVES PATIENT EXPERIENCE
2.2.2. HEALTH-CONSCIOUS CONSUMERS
2.2.3. PATIENT’S FEEDBACK FOR MEASURING EXPERIENCE
2.3. PORTER’S FIVE FORCES ANALYSIS
2.3.1. THREAT OF NEW ENTRANTS
2.3.2. THREAT OF SUBSTITUTES
2.3.3. BARGAINING POWER OF BUYERS
2.3.4. BARGAINING POWER OF SUPPLIERS
2.3.5. THREAT OF COMPETITIVE RIVALRY
2.4. MARKET ATTRACTIVENESS INDEX
2.5. VENDOR SCORECARD
2.6. KEY MARKET STRATEGIES
2.6.1. ACQUISITIONS
2.6.2. PRODUCT LAUNCHES
2.6.3. CONTRACTS & AGREEMENTS
2.6.4. INVESTMENTS
2.7. MARKET DRIVERS
2.7.1. USE OF PATIENT DATA FOR ENHANCING EXPERIENCE
2.7.2. GROWING ADOPTION OF SMART HEALTH APPLICATIONS
2.7.3. AUTOMATING PATIENT EXPERIENCE
2.8. MARKET CHALLENGES
2.8.1. OBTAINING A BROAD EVALUATION OF PATIENT DATA
2.8.2. SHORTAGE OF SKILLED HEALTHCARE WORKERS
2.9. MARKET OPPORTUNITIES
2.9.1. USE OF EXPERIENCE DATA (X) AND OPERATIONAL DATA (O)
2.9.2. BENEFITS OF TELEMEDICINE
2.9.3. USE OF ARTIFICIAL INTELLIGENCE IN HEALTHCARE
3. NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY PRODUCT & SERVICES
3.1. PRODUCT
3.2. SERVICES
4. NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY DELIVERY MODEL
4.1. CLOUD-BASED
4.2. MOBILE-BASED
4.3. WEB-BASED
4.4. ON-PREMISE
5. NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY END-USERS
5.1. PROVIDERS
5.2. PAYERS
5.3. PHARMA/BIOTECH/MED DEVICE COMPANIES
6. NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET – REGIONAL OUTLOOK
6.1. UNITED STATES
6.2. CANADA
7. COMPETITIVE LANDSCAPE
7.1. ACCENTURE
7.2. ALL COVERED
7.3. ARITIC
7.4. CARECLOUD
7.5. CHANGE HEALTHCARE
7.6. ECOSOFT HEALTH
7.7. EPIC
7.8. IQVIA
7.9. LEADSQUARED
7.10. LEVO HEALTH
7.11. MEDSTATIX INC
7.12. PHILIPS HEALTHCARE
7.13. PWC
7.14. Q-NOMY INC
7.15. QUALTRICS
8. RESEARCH METHODOLOGY & SCOPE
8.1. RESEARCH SCOPE & DELIVERABLES
8.2. SOURCES OF DATA
8.3. RESEARCH METHODOLOGY



TABLE LIST
TABLE 1: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)

FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: UNITED STATES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: CANADA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)


TABLE LIST
TABLE 1: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)


FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: UNITED STATES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: CANADA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)


TABLE LIST
TABLE 1: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)


FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: UNITED STATES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: CANADA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)


TABLE LIST
TABLE 1: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)


FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: UNITED STATES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: CANADA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)


TABLE LIST
TABLE 1: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)


FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: NORTH AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: UNITED STATES PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: CANADA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)