Summary

MARKET OUTLOOK
According to the Triton Market Research’s report, it is predicted that the patient experience management market in Latin America will develop at a compound annual growth rate of 22.24% during the forecasted years of 2021-2028. Brazil, Mexico, and Rest of Latin America shape the overall market in this region.
In the region, several hospitals have digitized their practices by integrating new technologies in Mexico. This step has enabled these medical facilities to enhance the patient experience. Furthermore, the Mexican Social Security Institute helps in strengthening individual experience with primary care. Other than this, digital healthcare has helped in improving the patient experience by mapping the patient journey. Therefore, these steps are likely to fuel the growth of Mexico’s patient experience management market in the upcoming years.
In Rest of Latin America, Chile is working closely with other nations to develop and coordinate health program plans and policies. Moreover, the country has begun implementing a national application programming interface-based infrastructure, powered by Google’s Apigee, to secure data, applications, and services. Furthermore, the country is facilitating public-private partnerships and supporting telemedicine adoption to enhance the overall patient experience. Thus, as stated above, these factors are estimated to widen the scope of the patient experience management market in China over the next few years.
COMPETITIVE OUTLOOK
The leading companies in the patient experience management market consist of Qualtrics, Philips Healthcare, Epic, Carecloud, Medstatix Inc, Levo Health, and All Covered.

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Table of Contents

TABLE OF CONTENTS
1. LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET - SUMMARY
2. INDUSTRY OUTLOOK
2.1. IMPACT OF COVID-19 ON PATIENT EXPERIENCE MANAGEMENT MARKET
2.2. KEY INSIGHTS
2.2.1. ELECTRONIC HEALTH RECORDS (EHRs) AND ELECTRONIC MEDICAL RECORDS (EMRs) IMPROVES PATIENT EXPERIENCE
2.2.2. HEALTH-CONSCIOUS CONSUMERS
2.2.3. PATIENT’S FEEDBACK FOR MEASURING EXPERIENCE
2.3. PORTER’S FIVE FORCES ANALYSIS
2.3.1. THREAT OF NEW ENTRANTS
2.3.2. THREAT OF SUBSTITUTES
2.3.3. BARGAINING POWER OF BUYERS
2.3.4. BARGAINING POWER OF SUPPLIERS
2.3.5. THREAT OF COMPETITIVE RIVALRY
2.4. MARKET ATTRACTIVENESS INDEX
2.5. VENDOR SCORECARD
2.6. KEY MARKET STRATEGIES
2.6.1. ACQUISITIONS
2.6.2. PRODUCT LAUNCHES
2.6.3. CONTRACTS & AGREEMENTS
2.6.4. INVESTMENTS
2.7. MARKET DRIVERS
2.7.1. USE OF PATIENT DATA FOR ENHANCING EXPERIENCE
2.7.2. GROWING ADOPTION OF SMART HEALTH APPLICATIONS
2.7.3. AUTOMATING PATIENT EXPERIENCE
2.8. MARKET CHALLENGES
2.8.1. OBTAINING A BROAD EVALUATION OF PATIENT DATA
2.8.2. SHORTAGE OF SKILLED HEALTHCARE WORKERS
2.9. MARKET OPPORTUNITIES
2.9.1. USE OF EXPERIENCE DATA (X) AND OPERATIONAL DATA (O)
2.9.2. BENEFITS OF TELEMEDICINE
2.9.3. USE OF ARTIFICIAL INTELLIGENCE IN HEALTHCARE
3. LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY PRODUCT & SERVICES
3.1. PRODUCT
3.2. SERVICES
4. LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY DELIVERY MODEL
4.1. CLOUD-BASED
4.2. MOBILE-BASED
4.3. WEB-BASED
4.4. ON-PREMISE
5. LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET OUTLOOK - BY END-USERS
5.1. PROVIDERS
5.2. PAYERS
5.3. PHARMA/BIOTECH/MED DEVICE COMPANIES
6. LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET – REGIONAL OUTLOOK
6.1. BRAZIL
6.2. MEXICO
6.3. REST OF LATIN AMERICA
7. COMPETITIVE LANDSCAPE
7.1. ACCENTURE
7.2. ALL COVERED
7.3. ARITIC
7.4. CARECLOUD
7.5. CHANGE HEALTHCARE
7.6. ECOSOFT HEALTH
7.7. EPIC
7.8. IQVIA
7.9. LEADSQUARED
7.10. LEVO HEALTH
7.11. MEDSTATIX INC
7.12. PHILIPS HEALTHCARE
7.13. PWC
7.14. Q-NOMY INC
7.15. QUALTRICS
8. RESEARCH METHODOLOGY & SCOPE
8.1. RESEARCH SCOPE & DELIVERABLES
8.2. SOURCES OF DATA
8.3. RESEARCH METHODOLOGY



TABLE LIST
TABLE 1: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)

FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: BRAZIL PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: MEXICO PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 17: REST OF LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)


TABLE LIST
TABLE 1: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)


FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: BRAZIL PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: MEXICO PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 17: REST OF LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)


TABLE LIST
TABLE 1: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)


FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: BRAZIL PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: MEXICO PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 17: REST OF LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)


TABLE LIST
TABLE 1: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)


FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: BRAZIL PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: MEXICO PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 17: REST OF LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)


TABLE LIST
TABLE 1: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)
TABLE 2: VENDOR SCORECARD
TABLE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2021-2028 (IN $ MILLION)
TABLE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2021-2028 (IN $ MILLION)
TABLE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2021-2028 (IN $ MILLION)
TABLE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY COUNTRY, 2021-2028 (IN $ MILLION)


FIGURE LIST
FIGURE 1: MARKET ATTRACTIVENESS INDEX
FIGURE 2: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT & SERVICES, 2020 & 2028 (IN %)
FIGURE 3: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PRODUCT, 2021-2028 (IN $ MILLION)
FIGURE 4: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY SERVICES, 2021-2028 (IN $ MILLION)
FIGURE 5: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY DELIVERY MODEL, 2020 & 2028 (IN %)
FIGURE 6: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY CLOUD-BASED, 2021-2028 (IN $ MILLION)
FIGURE 7: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY MOBILE-BASED, 2021-2028 (IN $ MILLION)
FIGURE 8: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY WEB-BASED, 2021-2028 (IN $ MILLION)
FIGURE 9: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY ON-PREMISE, 2021-2028 (IN $ MILLION)
FIGURE 10: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY END-USERS, 2020 & 2028 (IN %)
FIGURE 11: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PROVIDERS, 2021-2028 (IN $ MILLION)
FIGURE 12: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PAYERS, 2021-2028 (IN $ MILLION)
FIGURE 13: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, BY PHARMA/BIOTECH/MED DEVICE COMPANIES, 2021-2028 (IN $ MILLION)
FIGURE 14: LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET, REGIONAL OUTLOOK, 2020 & 2028 (IN %)
FIGURE 15: BRAZIL PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 16: MEXICO PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)
FIGURE 17: REST OF LATIN AMERICA PATIENT EXPERIENCE MANAGEMENT MARKET 2021-2028 (IN $ MILLION)